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6/16/16

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The Ultimate High-End Retail Loss Prevention
Scott Barefoot



State of the Industry and NRF Protect Update
Bob Moraca and
Joe LaRocca



Introduction with Gus Downing


The Zellman Group
Stuart Levine and
 Stan Welch


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Other Upcoming Events
ASIS Annual Seminar & Exhibits
Sept. 12-15
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Oct. 3-5

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Wal-Mart to Cut 1,500 Back-Office Jobs at About 500 U.S. Stores
Wal-Mart Stores Inc. is cutting some back-office jobs from hundreds of U.S. stores this week as part of the retailer's effort to become more efficient and focus spending on store employees who interact with customers. About 500 stores, mostly on the West Coast, are dropping positions that cover accounting and invoicing for individual stores, said Mark Ibbotson, executive vice president for central operations at Wal-Mart U.S.

The move will affect two or three people per store, totaling as many as 1,500 workers, Wal-Mart spokesman Kory Lundberg said. But those employees are expected to be offered positions that will involve direct contact with shoppers, such as working in the online pickup department or as pharmacy technicians. Wal-Mart says any retained worker taking a step-down in pay in their new job will make $17.55 an hour.

It comes as Wal-Mart is trying to improve customer service as a way to boost sales in the face of increased competition from all fronts, including from online leader Amazon.com.  The goal is to get workers out of the backrooms and onto the selling floor where they can interact more closely with customers, Lundberg said.

Lundberg says the plan was tested earlier this year at 50 stores. He says only about 1% of the laid-off workers left the retailer. usatoday.com abcnews.go.com wsj.com

Macy's and NYC Union Reach Tentative Agreement, Avoiding Strike
Macy's Inc. and the union representing workers at its flagship Herald Square store and other New York City locations have reached a tentative agreement, averting a strike that had been called for Thursday.

The Retail, Wholesale and Department Store Union, which represents the 5,000 workers, said on its Facebook page that its negotiating committee had approved a tentative agreement and members should report for their regular shifts.

"We are pleased with the outcome of our overnight negotiations and happy to report that a tentative agreement between Macy's and Local 1S for our workers has been reached, therefore averting a possible strike today," a Macy's spokeswoman said. wsj.com

The downside of returns - for store employees
Liberal Return Policies for Consumers Can Reduce Retail Workers' Pay

These days, people are returning goods in record numbers, and often in worse condition, encouraged by the flexible return policies adopted by e-commerce sites like Amazon and the brick-and-mortar stores trying to keep pace.

But unlike returns at online retailers, those at many department stores have a side effect: They can unexpectedly lower a worker's paycheck weeks or months after a sale is made.

Some of the country's leading department stores allow returns for up to one year, like Nordstrom, or set no time limit at all, like Macy's. The commissions paid to sales representatives at Macy's can be affected by returns made within six months, while returns at Nordstrom affect workers for up to a year.

These windows, union leaders say, are too long and fuel a culture of returns that has added instability to the paychecks of retail workers.

"Macy's used to have a 10-day return policy," said Ken Bordieri, president of Local 1-S, which represents Macy's workers in New York, one of the largest organized groups of the retailer's workers in the country. Macy's eliminated its time limit on returns, which had been six months, in 2010.

The union, which provided the statements and arranged for the interview with Ms. Gay, says that changing the return policy is among its top priorities as it negotiates with Macy's for a new contract by Wednesday. nytimes.com

Home Depot: US Credit Card Firms Slow To Upgrade Security
Visa and MasterCard are using security measures prone to fraud, putting retailers and customers at risk of hacking attacks by cyber thieves, The Home Depot Inc. says in a new federal lawsuit.

It's the latest giant retailer to raise serious concerns about security with its lawsuit filed this week in U.S. District Court in Atlanta. Last month, Arkansas-based Wal-Mart Stores Inc. sued Visa Inc. over similar issues. MasterCard received the court filing Tuesday and is still reviewing the claims, Eisen said. courant.com

Credit card skimmers now appearing at self-checkout registers
Metro Police said credit card skimmers are showing up in a place consumers wouldn't expect. While in the past, the devices were discovered at ATMs or gas station pumps, now Metro Police are warning about skimmers at self-check registers in big box retailers.

The crooks can then either make online purchases or use an embosser to make their own card with your information. Police said before you swipe, look around. If anything moves on the machine, pick another. Wiggling your card as you swipe will throw off the readers. Police said if you feel resistance when swiping your card, that could be a sign of a skimmer. It's the same with the key pads, if it's hard to push the buttons, there could be a key pad reader on it. Investigators suggest only using cash when out to eat. They've seen a spike in the number of cards compromised at restaurants. wsmv.com


Future Of Retail: Artificial Intelligence And Virtual Reality Have Big Roles To Play
From artificial intelligence to virtual reality, emerging technologies are rewriting the retail playbook at a rapid pace, suggests J. Walter Thompson Intelligence in a new report called Frontier(less) Retail. One of the key areas the report highlights for retailers to be aware of today is artificial intelligence. "As tech giants have developed deep learning algorithms, big data is increasingly being used to power insights in retail that formerly would have only emerged from human intuition," it explains.

The advantage in this surrounds being able to bring the personalized experience of physical stores increasingly into the digital world. Beyond this digital world, the role of technology is also playing an increasing role in the physical store, with the fashion industry particularly looking at creating more experiential spaces driven by entertainment and emotion.

The Frontier(less) Retail reports also touches on some of the broader evolutions happening in this industry at present, from borderless buying to the future of delivery, alongside providing a deep-dive on business in China. But backing all of that, it additionally serves as a reminder to brands to get their omnichannel strategies right. forbes.com

Wal-Mart Experimenting With Robotic Shopping Cart for Stores
Wal-Mart Stores Inc. is working with a robotics company to develop a shopping cart that helps customers find items on their lists and saves them from pushing a heavy cart through a sprawling store and parking lot, according to a person familiar with the matter.

Such carts are an emerging opportunity for robotics companies as brick-and-mortar stores look for innovative ways to match the convenience of Amazon.com Inc. and other online retailers, said Wendy Roberts, founder and chief executive officer of Five Elements Robotics.

Wal-Mart has said it's investing heavily in technology to make it easier to shop in its stores as it competes with online retailers, like Amazon. The retailer also is experimenting with drones as a way to deliver online orders or keep better track of inventory at its distribution centers. bloomberg.com

Retail loyalty is big business
Customers who belong to a retailer's loyalty program spend more - significantly more - than those who do not. That's according to a new study by Accenture Interactive, which found that members of retailers' loyalty programs generate between 12% and 18% more revenue for retailers than those who do not belong. The report was based on a survey of U.S. retailers across specialty, big-box, department, drug and convenience stores. chainstoreage.com

Retailers File Amicus Brief in Joint Employer Case

Target employees mourn loss of two team members in Orlando shooting

Orlando Chick fil A workers reverse Sunday hours policy to feed volunteers

2016: Father's Day spending to reach record-high $14.3 billion

CVS, Walgreens Coupon Patent Suit Halted For PTAB Review

AutoZone Fights Partial Win In Workers' Rest Break Suit

Brookshire opening Spring Market stores in East Texas, elsewhere - buying 25 Wal-Mart Express Stores

Kroger's Q1 sales up 2.4% 



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Cyber attack damages cost 10-20x more than expected: Deloitte
The well-known costs are customer breach notifications, post-breach customer protection, regulatory compliance/fines, public relations/crisis communications, attorney fees and litigation, cyber security improvements and technical investigations.

Hidden costs include increases to insurance premiums, increased costs to raise debt, operational disruption/destruction, lost value of customer relationships, lost contract revenue, the devaluation of the trade name and the loss of intellectual property.

These hidden costs regularly equate to at least 20 times the more visible costs.

Relatedly, a data breach is not something that incurs a flurry of spending to fix it and can then be forgotten; the costs are prolonged, with initial costs representing around 10 percent of the total cost over five years.

As digital channels become increasingly important for retailers' businesses, cyber security has jumped to the top of industry insiders' lists of concerns.

"The above-the-surface and below-the-surface costs may all vary greatly based on industry sector, organization and specific incident," Ms. Mossburg said. "Important key considerations driving the impact and cost include but are not limited to, motivation of the attacker, sophistication of attack, how quickly the attack is identified and response is initiated, the environment impacted, and the type and volume of data impacted (e.g. personal information, intellectual property, strategic corporate plans). luxurydaily.com

How to prevent data from leaving with a departing employee
Biscom's recent national study around data in the workplace revealed that more than one in four employees leave their job with company data. The study spotlights employees as a big security vulnerability to business data. To help prevent this, Bill Ho, CEO of Biscom, offers a few tips to minimize this threat.

• Establish clear employee policies on handling company data and information
• Incorporate data ownership and handling policies into employee agreements
• Add data protection and security discussions to new employee orientation and training
• Understand how to re-organize an attack or social engineering ploy
• Encourage reporting of suspicious activity
• Train on best practices continuously and often -- practice makes perfect
• Establish data classification and access permissions - limit access to those who need it, e.g. using the principle of least privilege
• Create a response plan and practice it  csoonline.com

Hack the hackers: Eavesdrop for intel on emerging threats
In a sea of vulnerabilities clamoring for attention, it's almost impossible to know which IT security issues to address first. Vendor advisories provide a tried-and-true means for keeping on top of known attack vectors. But there's a more expedient option: Eavesdrop on attackers themselves.

"Online chatter typically [begins] within 24 to 48 hours of the initial public disclosure," says Levi Gundert, vice president of threat intelligence at Recorded Future, citing the firm's in-depth analysis of discussions on foreign-language forums.

There is a lot of public vulnerability information available beyond official vendor notifications -- so much so that defenders can't be expected to stay abreast of all the blog posts disclosing various vulnerabilities, mailing list discussions between researchers regarding a particular security flaw, and other public notices. Instead of trying to subscribe to every possible mailing list and RSS feed, your vulnerability management team can go right to the forums and listen to what potential attackers are saying. That's the best kind of advance warning. csoonline.com

DNS attacks cost businesses more than $1 million a year - study
 

 


 

Retail Customer Service Reaches New Heights with Director of National Sales On boarding

Orlando, FL - June 6, 2016 - Scott Evans is the new Director of National Sales at NuTech National, an industry leader in providing advanced, technological solutions to the complex world of retail security and loss prevention since 1981. In this role, Scott is charged with leading the strategic planning, growth, and execution of NuTech National's sales operations.

"I couldn't be more excited to align with NuTech at this pivotal time within our industry, where we continue to blend our passion for exceeding customer expectations with providing best-in-class, retail security solutions at an extremely affordable price! In this era of corporate merger and growth through acquisition, larger providers have lost focus of the retail segment and become mired in a web of internal struggles, platform consolidations, one-size fits-all solutions, and bloated pricing schematics to compete with Wall Street that have left LP customers struggling. NuTech's nimble and dynamic market approach has served this unmet need for over 35 years with great success by maintaining a powerful team of industry leaders that are dedicated to serving this specialized segmentation. With a growing list of satisfied Fortune 500 and influential governmental clients, NuTech is emerging as the 'Micro Giant' that is well positioned to streamline your LP operations, help make you more effective and provide the ultimate return on investment. With increased demands and financial penalties from outdated systems, false alarms, ineffective reporting, and challenging IT environments to name a few, the LP community is experiencing an evolution that requires more from your business provider, and I am confident that NuTech and its customers are well-positioned for phenomenal growth."

Prior to joining NuTech National, he held a leadership role in Office Depot's B2B division in 2010, where he drove the development, planning and implementation team responsible for increasing topline sales revenue and profitability in both private and public sectors. He also created a successful retail marketing and branding campaign to enhance customer service and sales operations using corporate identification POS cards. While also successfully navigating the merger between Office Depot and Office Max in 2013, he partnered with a strategic channel initiative to help integrate Tech Depot's products and solutions to drive competitive improvement and increased product offerings.

Read more here.
 

 

 


Thanks to all the Sponsors who made this event possible!


Live interviews from the NRF Big Show January 2016

LP's Role in Retail Technology's Evolution

Karl Langhorst, Corp. Sr. Director, LP, and Kirk Ball, VP & Chief Technology Officer,
from Kroger

As technology continues to redefine retail, it's critical for Loss Prevention executives to partner with those driving the evolution and integrate the LP principles throughout the entire enterprise. Kirk Ball, VP and Chief Technology Officer, and Karl Langhorst, Corporate Sr. Director, Loss Prevention, from The Kroger Co. join us to discuss LP's role in the ever-shifting landscape of retail technology. From mobile wallets and EMV to biometrics and drones, where does LP fit in? Learn why it's all about education, collaboration and maximizing LP touchpoints.

Episode Sponsored By:
 


2016 Group LP Selfie Awards

Pizza Party/NRF Protect Free Trip Drawing

LP teams throughout North America continue to send in so many great "Group LP Selfies" to the Daily, sharing their team pride with the LP community, getting a commemorative plaque for their office, and earning a chance to win a free pizza party for their team. Greg DeTardo and Melissa Torreano of NuTech National join Gus Downing to pick three new winners. Also, see which lucky LP exec gets a free trip to the upcoming NRF Protect Conference!

GLPS Sponsored By:
 

Solution Providers, have a video or commercial you want to publish?  CContact us.

 

For Chargebacks, A 50 bp Rule Of Thumb
In a recent eBook titled "What You Don't Know About Chargebacks...Can Hurt You," Kount, the eCommerce and fraud detection company, noted that fraud is the No. 1 reason behind chargebacks, driven by fraudulent transactions themselves, customers claiming fraud, and what is known as friendly fraud. The costs are staggering as fraud causes $100 billion in annual losses, and to put that in perspective, that tally is more than the GDP logged by more than 100 countries globally.

Kount posited in its eBook that there are six warning signs of fraud, and also of ineffective screening for fraud.

1) Chargeback rates: If the rate of chargebacks exceeds 50 basis points, it's time to dig deeper. That rule of thumb - and it's only a rule of thumb - may help uncover nefarious trends at work. That 50 bps threshold may not hold given a firm's individual risk tolerance or vertical, or digital presence, cautioned Kount.

2) High decline rates: Kount stated that most online businesses in the U.S. will in fact live with a decline rate of 2.8 percent of transactions, while fraud rates stand at about 1 percent. Logic dictates, then, that a lot of perfectly good orders are getting tossed by the wayside, and profits are being missed in the interim.

3) Manual reviews: If they exceed 10 percent of orders, then time and money are being misspent and it is also likely that recurring fraud is a root cause.

4) Refund Rates: Should not be more than 1 percent, according to Kount, and also represent the lesser of two evils, as a refund may in fact be less than the fees and penalties tied to chargebacks yet nonetheless have a (negative) financial impact.

5) Look to the Affiliates: A high turnover rate in the affiliate network dictates that there may be fraud at work, with criminal networks manipulating the system to generate fraudulent commissions.

6) Though not necessarily fraudulent, shopping cart abandonment dictates that customers are impatient with the existing process - and if they see two charges on their statements, then the chargebacks are sure to follow. Read more for the five habits of successful fraud fighting. pymnts.com

Wal-Mart Plans To Challenge Amazon By Becoming More Like Amazon
Wal-Mart has adopted a different online strategy and is trying to copy a lot of moves from Amazon. Instead of using its own stores for fulfillment as the case has been, Wal-Mart intends to build out more warehouses and expand its delivery network. The company figures that by increasing its ecommerce scale, it can reduce its delivery costs per package. Additionally, by separating its online operations from its physical stores, Wal-Mart will be able to deliver better customer service since store managers usually take a dim view of online customers coming to have their orders fulfilled at their stores. Wal-Mart has reported that it's only 6-9 months away from deploying drones for tasks such as inventory management. Further, Wal-Mart plans to challenge Amazon's same-day delivery service. amigobulls.com

Nearly a third of shoppers plan to buy online for Father's Day

Facebook Is Helping Merchants Connect The Dots Between Online Ads And Offline Shopping
 

 
&&&& 

London, KY: Woman arrested for theft of $10,000 lawnmower
One person has been arrested after a $10,000 lawnmower was stolen from London Farm Service, WYMT reports. Police are still searching for another. According to WYMT, London Police responded to a call early Tuesday morning that a man and a woman were stealing a John Deere mower. Police found the stolen mower parked on a trailer at a church nearby. The trailer was hooked to a truck with Indiana plates.

Police arrested 30-year-old Ashley N. Russel, of Indianapolis at the scene and stated that she had come to London with a 40-year-old man who had fled the scene, the station reports. A key holder from the supply store confirmed the tractor belonged to London Farm Supply. The retail price of the mower is approximately $10,000. local8now.com

Phoenix, AZ: Father and sons commit 32 thefts in 13 days at Home Depot, Lowe's stores
Court records show that a Phoenix man and his two sons have been charged with 32 thefts of over a dozen Home Depot and Lowe's stores throughout Maricopa County. Police said the trio would take items, such as cordless drill kits, chainsaws, weed trimmers, paint sprayers and Dyson vacuums from the stores and get away in a gray Jeep Cherokee.

In 13 days from March until June, they committed 32 thefts of 12 different Homes Depot stores, plus various Lowe's stores. The value of the items stolen was nearly $8,000, from which they got about $6,000 by selling or pawning the stolen items.

Manuel and Christian are facing 32 counts of theft and 15 counts of trafficking in stolen property. Manuel's other son is in the juvenile court process at this time. abc15.com

Wilton, NY: Man charged with felony after shoplifting
A Glens Falls man was charged with felony grand larceny after he allegedly tried to steal more than $1,000 worth of items from the Wal-Mart store on Old Gick Road, police records show. Christopher H. Martindale, 37, was arrested Friday afternoon by state troopers from the Wilton station, according to the State Police public information website. He was released pending prosecution in Wilton Town Court. poststar.com

Richland County, SC: Cameras catch two men shoplifting $2,000 in merchandise from Macy's
Cameras at a department store caught two men stealing thousands of dollars worth of clothes, and deputies are asking for the public's help in identifying the shoplifters. Two unknown suspects walked into Macy's around 8 p.m. June 7 and stole various clothing items, according to a news release from the Richland County Sheriff's Department. Sheriff Leon Lott said the suspects stole about $2,000 worth of merchandise from the business before fleeing the scene in an SUV. Surveillance cameras were able to capture video and images of the suspects. thestate.com



Asheville, NC: Police Seek Mall Jewelry Story Theft Suspect
Asheville police ask for help in identifying a jewelry theft suspect. Police seek the public's assistance in identifying the male seen in the composite photo above. The suspect entered Reeds Jewelers at the Asheville Mall at approximately 5:55 p.m. on Monday, June 13, 2016. A store clerk showed him two pieces of jewelry, and he grabbed both of the items and fled the store on foot. wlos.com


Muncie, IN: Police say couple's store thefts fund heroin use
A Muncie man allegedly admitted to city police Tuesday that he and a female friend have been stealing merchandise from local stores to raise money for heroin. According to an affidavit, surveillance cameras in recent weeks captured images of Cranmer and Engle as they stole items from a Walmart store. One video allegedly shows Engle entering the store shortly before 11 p.m. on May 22, placing a Ninja coffee maker - valued at $159.43 - in a shopping cart and leaving through an emergency exit without paying. Footage also reportedly shows her loading the coffee maker into a white Jeep Cherokee outside the store. Authorities said both Cranmer and Engle went to the store about 8:45 a.m. on April 27, placed two flat screen televisions - valued at $423.72 - into a shopping cart and left the store without paying. They were seen leaving in a white Jeep Cherokee, the document said.

After he and Engle were arrested Tuesday afternoon - at the same Walmart store - Cranmer allegedly told investigator Ryan Winningham that "he and Abby steal from Walmart and trade the merchandise for heroin and food." thestarpress.com

Biloxi, MS: Police search for 2 women accused of shoplifting more than $1,000 worth of items at Edgewater Mall


Watch Nedap Retail's recent LPNN interview:
Nedap's intelligent article surveillance solutions bridge the gap between high-performance loss prevention and a pleasant customer experience with smart features such as metal detectors, dashboarding, customer counting and much more. Hear from Wouter Ubbels, Director of Channel Sales Americas, and Pat O'Leary, VP and General Manager for Nedap North America.

 

Do you have an ORC case to share? Publishing it educates the LP & retail community, and
might fuel even more jobs and funding.
Share your ORC news and help the industry grow!!!



Shootings

Indianapolis, IN: Three charged in liquor store shooting
Police arrested two men and are looking for a third in a March shooting that killed the owner of an east-side liquor store. Kameron Martin, 27, and Corey Spurlock, 21, were arrested on murder, robbery and other charges in the March 12 death of Joseph Klein, 70, at the Allied Liquor Store. Police are searching for Anthony Breazil, 27, who is wanted for murder, robbery and other charges in Klein's death. Three men were robbing the store when Klein was shot at least once. indystar.com



Robberies & Thefts

Houston, TX: Police say grocery store theft suspect stuffed pickle in pants
A Friendswood grocery store shopper is in a pickle after police allegedly found a pickle stuffed in his pants. Police say an officer in the checkout line noticed John Anthony Raimondo making suspicious movements towards his waist area and walking awkwardly. The officer then noticed a bulge in his shirt. As the officer was leaving the store, he spotted Raimondo at a table outside. Raimondo agreed to let the officer conduct a weapons check, and during his search, the officer allegedly found a cold pickle in his pants. The officer also reported finding two sandwiches in his waist. Raimondo has at least two prior convictions for theft, making this theft charge a felony; his bond was set at $60,000. abc13.com

Tahlequah, OK: Police arrest store owner for hitting accused shoplifter
The owner of a Tahlequah liquor store was taken to jail Friday after he allegedly struck an accused shoplifter in the face. According to Police Lt. Steve Arnall, officers arrived at Mary's Liquor to investigate a shoplifting complaint, but it turned out the theft had occurred May 31. Police were told the shoplifting suspect was at Mary's Liquor Friday when the owner spotted him and decided to confront him in the parking lot. Arnall found the assault victim in the parking lot, bleeding from the face. The victim of the alleged assault has not been arrested or charged with shoplifting, records show, but has been accused of other crimes in the past. tahlequahdailypress.com

Spokane, WA: Man arrested for attempting to shoplift vodka in front of police
Tuesday evening sheriff's deputies responded to a bank robbery at the Chase Bank branch at 822 W. Francis. As they arrived at the scene two women screamed at the deputies to stop a man running out of the Safeway supermarket next to the bank. The man, later identified as Jonathan Scafide, 40, was running from the store toward one of the deputies. Once in custody, deputies found Scafide had stuffed two bottles of raspberry vodka in his pants and was only involved in shoplifting the vodka and not the bank robbery. kxly.com

Hutchinson, KS: Would-be Walmart shoplifter becomes robbery victim
A Salina man who says he agreed to shoplift in Hutchinson in exchange for a place to stay, ended up being robbed and abandoned in the store parking lot. The 32-year-old told police he met a woman online who agreed to put him up if he'd help steal items from Wal-Mart. hutchnews.com

Fleming Island, FL: Meth lab found inside car at local Walmart
Four adults were taken into custody Wednesday evening after a mobile methamphetamine lab was discovered inside a car in the Fleming Island Walmart parking lot, the Clay County Sheriff's Office said. A man accused of shoplifting at the store was linked to one other man and two women, who were taken into custody and questioned about the meth lab and shoplifting incident, the Sheriff's Office said. The active lab was neutralized by narcotics detectives. Deputies cleared the surrounding vehicles in the parking lot for safety reasons while the materials inside the mobile meth lab were disposed. Their charges include manufacturing methamphetamine, trafficking in meth, possession of fentanyl, and conspiring to manufacture meth. news4jax.com

Major crime hits five-year low in Green Bay, region

Piercing Pagoda in the Gulf View Square Mall, New Port Richey, FL reported a Distraction Theft on 6/14, merchandise valued at $159.98

Kay Jewelers in The Avenue mall, Murfreesboro, TN reported a Grab & Run on 6/15, merchandise valued at $729

Kay Jewelers in Regence Square Mall, Florence, AL reported a Diamond Merchandise Switch on 6/15, merchandise valued at $800 


Arson


Phoenix, AZ: Walmart fireworks stand set on fire, suspects sought
Police are looking for three to four suspects involved in setting a fireworks stand on fire inside a Phoenix Walmart on Wednesday night. The Phoenix Fire Department released surveillance video from the megastore at 51st Avenue and Indian School Road showing three people firefighters said were walking away from the display as the fire started. The video shows the faces of two of the male suspects as they looked back while leaving the store. But it's hard to make out what the female looks like. Firefighters were able to put the fire out before it spread to a nearby row of charcoal lighter fluid and propane bottles. Crews used a fan truck to clear the smoke which filled the store. The store was evacuated. A few store workers were treated for respiratory issues related to smoke but didn't need to go to the hospital. There was also extensive smoke and water damage to the store. azfamily.com


Credit Card Fraud

Baltimore, MD: Inmate accused of stealing credit card information from correctional officer's wife
An inmate at the Baltimore City Detention Center (BCDC) and a Hagerstown woman have both been indicted for allegedly using the name and credit card number of a correctional officer's wife. Dontae Small, 42, and Kimberly Duckfield, 29, were indicted by a federal grand jury. According to the two count indictment, Small obtained and recorded the name and credit card number of the wife of a correctional officer while an inmate at BCDC, provided it to Duckfield. Duckfield then used the credit card number from Jan. 4-Jan. 19 to pay her telephone bill and buy goods and services, the indictment states. The co-defendants face a maximum sentence of 30 years in prison for bank fraud; and a mandatory minimum of two years in prison for aggravated identity theft. foxbaltimore.com

Longmeadow, MA: Big Y prevents elderly man from being scammed by 'grandson'
When an elderly man walked into the Big Y grocery store in Longmeadow on Tuesday morning, something about his reason for wanting to purchase $2,000 in iTunes gift card credit seemed amiss. His 'grandson' called him from a police station in New York needing the money for bail, the 84-year-old Longmeadow resident explained to cashiers at the customer service desk. He had already sent about $2,000 in iTunes credit to secure his release the previous day, but had to send more. The so-called "grandparents scam" has been around for years. An elderly person receives a panicked phone call from somebody purporting to be their grandchild, and in some kind of trouble - such as being held in jail across state lines or in a foreign country - that requires money to be sent immediately. masslive.com

Whittier, CA: 31 arrested in Whittier, Santa Fe Springs gang crackdown
Authorities arrested 31 known gang members and associates of a Los Angeles-based street gang suspected of being involved in drug deals, fraud, murder of a Mexican Mafia member and attempted murder of an undercover Whittier police detective. The arrests come as part of 3-year investigation into the Canta Ranas gang, culminating in a sting called Operation "Frog Legs." The arrests were also based on a federal grand jury indictment issued last week, according to prosecutors.The indictment alleges that gang members sold heroin and methamphetamine, committed assaults, robberies and carjackings, and engaged in gun sales, identity theft and credit card fraud. abc7.com



Counterfeit Goods

Customs Seizes More than $2 Million in Counterfeit Goods at Palm Beach Port
U.S. Customs and Border Protection ("CBP") officials have seized upwards of $2 million in counterfeit goods in West Palm Beach. In conjunction with the West Palm Beach Trade Enforcement Team (TET), Customs officers seized numerous pallets containing hundreds of boxes of counterfeit footwear and handbags, among others goods, at the port of West Palm Beach. The merchandise was shipped from China and destined to Nassau, Bahamas. The seized merchandise has an estimated Manufacturer's Suggested Retail Price of over $2,000,000. thefashionlaw.com

 


Bassett Furniture - Greensboro, NC - Armed Robbery
Citgo - Neenah, WI - Armed Robbery
Corner Stop - Garfield, NJ - Robbery
County Food Store - Washington Co., TX - Robbery
Dollars 4 Gold - O'Fallon, IL - Armed Robbery
Exxon Tiger Mart - Clarksville, AR - Armed Robbery
Gunzo's Hockey Shop - Chicago, IL - Smash-and-grab burglary
Idaho City Grocery - Idaho City, ID - Burglary
Pay-O-Matic - Cypress Hills, NY - Robbery/Threatened Arson
Raceway - Escambia Co., FL - Armed Robbery/Shots Fired
Speedway - Dayton, OH - Robbery
Subway - Elmira, NY - Robbery
Subway - Horseheads, NY - Robbery
Tinee Giant - Norfolk, VA - Armed Robbery
Turkey Hill - Harrisburg, PA - Armed Robbery
Walk-In Grocery - Dayton's Bluff, MN - Armed Robbery
Walmart - Milford, CT - Armed Robbery
White Oak Station - Harrison, AR - Armed Robbery



 


 
Featured Job Alert Spotlight
   
Company Confidential Director of Global Security
The Sr. Director of Global Security will oversee the company's executive protection program, the security of the company's home office and international operations as well as certain investigations in the home and international offices. A minimum of 15 years experience in executive protection and/or corporate security with international security experience. Experience managing teams of people and administering a budget. Previous military or law enforcement experience is a plus. Proven ability to partner with local, state, federal, and international law enforcement. 

Director of Loss Prevention
Rocky Mount, NC

This is a retained search for the D&D Daily.

 

Regional Loss Prevention Director
Denver, CO

CarMax is looking for a Regional Loss Prevention Director (RLPD) to lead and direct all asset protection operations in our new Denver Region. The RLPD is directly responsible for all facets of CarMax's LP program in the region, including: Developing and driving CarMax's LP strategy in conjunction with the rest of the LP team...

 

Regional Loss Prevention Director
Baltimore, MD

CarMax is looking for a Regional Loss Prevention Director (RLPD) to lead and direct all asset protection operations in our new Baltimore Region. The RLPD is directly responsible for all facets of CarMax's LP program in the region, including: Developing and driving CarMax's LP strategy in conjunction with the rest of the LP team... 
Sr. Mgr, Safety & Retail (Non-Industrial)
Jacksonville, FL
The Sr. Manager, Safety & Retail Environmental Health (Non-Industrial) is responsible for developing, implementing and managing comprehensive safety programs designed to minimize the frequency and severity of accidents, while complying with applicable regulatory requirements...
  Asset Protection Specialist
South Carolina
The specialist, asset protection, will oversee the protection of company assets within an assigned group of stores. This position will execute the asset protection program designed to minimize inventory shrink, workers compensation claims, general liability claims, cash loss and bad checks...

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Suzanne Clift was named District Loss Prevention Manager for TJX Companies, Inc.
 

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5 Fatal Feedback Flaws You Must Fix
We usually associate bad feedback with the receipient being at fault, but actually, more often, it's the feedback provider and the feedback itself that cause the problems. Here are some feedback flaws you want to avoid making. Style over substance

How to Make the Most Out of Negative Feedback  Getting negative feedback can feel nerve-wrecking and even paralyzing, which is why it's important to have a process for receiving and acting on this feedback. Here are some ways you can make the most out of negative feedback. 3 steps
Improving Company Culture Through Feedback and Follow-Through  Everyone wants to work for an organization with a great company culture. As a leader, it's your duty to instill a positive culture for your team, but where do you start? Gaining feedback and following through are the two key players. Ask your team

9 Ways to Give Constructive Criticism That are Actually Helpful  Master the art of constrictive criticism can immensely help you as a leader. By knowing how to provide feedback in just the right way, with the correct timing and use of language, you can give constructive criticism that will help your employees. "Straw Man"
 

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Sending and delivering the LP message in stores and at the corporate office is probably one of the most critical things one can do everyday. How you communicate and how you deliver your message will determine how they respond and react. If you expect to improve performance and influence change in the stores, then you've got to communicate in their words and their terms. Each company has a message, a mission, and core values and your message should fit all of them and be an extension of them and not an addition to them. This breeds integration and results in inclusion - all of which are important elements of a successful executive.

Just a Thought,
Gus
Gus Downing

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