Preparing, Training, Responding to the Active Shooter
Rich Mellor, Senior Advisor, Asset
Protection at the NRF and former VP of LP for the NRF, sits down with LPNN to
discuss the most dangerous situation in retail -- active shooter events. Studies
have shown business locales, such as retail stores, are the most frequently
attacked locations in active shooter events. Rich talks about what the LP
industry can do to better prepare and help prevent such incidents, including
partnerships with law enforcement and other emergency responders.
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Greg DeTardo, President at NuTech National and
Jon Gold, VP, Supply Chain & Customs Policy at the NRF, as they discuss
the supply chain labor contract for the west coast ports, and how this affects
LP executives and retailers. They also talk about the growing ORC problem and
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Defining the Canadian Millennial
The Millennial generation represents approximately 26% of the Canadian
population, or about 9 million people. The population is growing quickly, with
spending predicted to exceed that of baby boomers. The group defines itself
partly by technology, including the number of devices one possesses. Canadian
millennials average over three devices per person. Social media acts as their
primary medium of communication. They define themselves by how many friends,
followers or 'likes' they receive daily. They communicate via Instagram,
Snapchat, Vine, Tumblr and/or texting-they often leave Facebook, as it 'belongs
to their parents'.
Having been raised by "helicopter parents," this group is optimistic with
unrealistic expectations resulting in a very demanding, savvy generation with a
lot of "entrepreneurial" spirit. This makes them potentially difficult to
manage and hold on to in the everyday workforce, with many companies today
struggling to hire and keep Millennial employees past the 2 year mark.
Quebec to require retailers with English names to add French descriptor
Quebec has made good on its promise to amend the province's language laws to
require retailers to add a French description to go with their commercial
trademark English names. David said new rules will hopefully be in place by
Loblaws demands workers pay back thousands after payment error
Employees at Your Independent Grocer store in Surrey, B.C., are reeling after
being told they owe tens of thousands of dollars in mistaken overpayments. The
store is a franchise that is part of the massive Loblaw Companies chain. About
20 workers had opted for a one-time lump sum compensation payment, in exchange
for agreeing to new limits on their wages and benefits. But Loblaws says it
mistakenly paid them too much and is demanding immediate repayment, under threat
of legal action.
'Focus On Retail Security' Seminar - Making Crime Unprofitable
Retail crime is often perceived as a low-risk, high-profit venture, resulting in
slap-on-the-wrist penalties, assuming you're even caught and charged. But retail
security professionals are working hard to change not only the image, but the
reality of crime in stores and its outcomes. By working with fellow retailers to
share information about possible criminal activities, and developing closer
relationships with law enforcement, the tide is turning, according to
information shared at
Focus On Retail Security, a one-day seminar event held in Toronto on June 10.
Matt Robertson, manager, corporate inventory and investigations, at Sears
Canada, was the opening speaker at Focus On Retail Security. The event was
well-attended by retail security professionals who came to hear speakers like
Robertson share their knowledge and experience. Robertson noted that retail
crime is costing Canadian retailers almost $5 billion a year. "It's very, very
profitable for [criminals]. That's something we need to change," he said. But
there are indications that change is taking place. Sears is reducing crime in
its stores through a combination of CCTV, deep analysis of its retail data and
programs like BOLO (Be on the Lookout), which is designed to make employees more
vigilant and establish a means to share information quickly between stores. The
company has also seen a reduction in fraud cases since its rules were tightened
on no bill return transactions and by educating workers on how this type of
fraud is perpetrated.
Focus On attendees also heard from a panel of experts on how fraud in the online
world has exploded and what can be done to help stem the tide. Robertson
returned for the "Retail Crime Online" panel and was joined by Jodi Gerus from
Staples Canada, Stacy Hewitt-Bignall from Canada Post and Kevvie Fowler from
KPMG. Panelists provided information on combatting this type of crime, managing
deliveries to spot possibly fraudulent online transactions, and applying more
sophisticated analytics to not only catch perpetrators but put stronger measures
in place to prevent them from happening.
Attendees also participated in a group exercise - each of four groups was
presented with a scenario (an active shooter threat, a tampering scandal, a data
breach and protest activity) and asked to work through outcomes together and
arrive at solutions. The day closed with a seminar on restorative justice
provided by Mark Yantzi from the Correctional Service of Canada. Yantzi, who has
been involved with the movement for more than 40 years, presented an alternate
form of conflict resolution - one that focused on positive outcomes.
Hudson's Bay in $3.9-billion deal to buy German department store chain
Saskatchewan's Min. Wage to increase to $10.50 on October 1, 2015
What is Canada's largest retailer? - New report tackles this tricky question
Calgary Security Supervisor Christopher Pollitt was responding to alarm in
Beiseker when killed in fatal crash Sunday The 32-year-old man killed
in Sunday's fatal crash near Crossfield is being remembered as a tireless and
diligent friend and colleague. Christopher Pollitt, a field manager for PWM Loss
Prevention Services, was responding to an alarm at a school in Beiseker when he
was struck and killed by a minivan attempting to cross Hwy. 72 at Hwy. 791. He
spent four years as a constable with Kent Police in England before enlisting in
the Royal Air Force in 2008, serving two tours of duty in Afghanistan.
Scuffle sends Atlantic Superstore Loss Prevention officer to hospital in
Charlottetown, Prince Edward Island When the accused made an effort to
leave the store without paying for items he had picked up the loss prevention
officer approached him. That's when the scuffle took place. The loss prevention
officer was taken to the Queen Elizabeth Hospital for the treatment of what
police describe as non-life -threatening injuries. She has since been released
from hospital. Police arrested the 44-year-old Charlottetown man shortly after
the incident took place. In addition to robbery charges the accused is also
charged with breach of probation.
Timmins Police release 3 security images of man in Canadian Tire standoff
Timmins police have released more information about the 18-hour standoff at a
Canadian Tire Store on Wednesday. Three security images of the man who stole
guns from the store and fled have been released. At this point, police believe
the suspect is still at-large. Investigators said the store's alarm went off at
about 4 a.m. on Wednesday and an employee called police after finding an
intruder in the building when he or she arrived. Police searched the area and
found that a number of weapons were missing from the firearms display. Officers
evacuated several other stores, shut down nearby roads and Ontario provincial
police set up a broad perimeter around the scene because it was believed the
suspect was suspect was holed up with firearms.
A familiar duo nabbed in $350,000 Surrey credit card fraud scheme
Two prolific offenders have been arrested in connection with a Surrey-based
fraud operation that cost credit card companies almost $350,000. On April 8, a
major Canadian financial institution contacted the Surrey RCMP's economic crime
unit to report that one of its customers' corporate credit card accounts had
been compromised. An investigation was undertaken and on April 20 investigators
executed search warrants at two homes - in the 12500-block 97th Avenue and
13900-block 74th Avenue - and a mailbox depot. Officers seized $20,000 worth of
property, including a $10,000 bicycle, several computers (containing hundreds of
credit card profiles), furniture, rare coins, 250 stolen credit cards,
identification and 450 pieces of mail stolen from Richmond, Surrey and New
Westminster. Police also found a loaded shotgun, drugs, body amour and a number
of other weapons, including nunchuks (chain-sticks) and brass knuckles.
Calgary gas stations targeted by credit card skimming devices, two arrested;
$150,000 in merchandise recovered Denys Ranyuk, 32, and Dimitri Barbu,
33, were arrested Wednesday and hit with 39 total charges. During a search of
their home, Investigators found a fully functioning credit card and
identification counterfeiting lab inside and what is believed to be more than
$150,000 worth of high-end merchandise. Calgary Police allege the pair cheated
more than 3,000 credit card holders by using card skimming devices at 38
different gas stations in and around Calgary over the past six months.
Armed Robber surrenders outside Vancouver jewellery store
Vancouver police are investigating a robbery at a Main Street jewelry store
after an armed man allegedly entered the store. According to police, the suspect
went into the Ultimate 24 K Gold Company, in Chinatown, around 3 p.m. PT on
Thursday. Staff and several customers were evacuated from the store. "Once we
managed to get them outside, we were able to negotiate with the suspect who was
still inside the store. He did surrender to police and came outside," said Sgt.
Randy Fincham. Footage from the scene shows a man walking out with his arms
thrown out wide towards a group of armed police. There have been no injuries,
and police say the investigation is ongoing.
Regina Pharmacy robber's sentence increased
How Paypal Manages Fraud Risk
Paypal Inc.'s business model depends on ease of use, but not for payment frauds.
Chief Risk Officer Tomer Barel and Senior Director of global risk sciences Dr.
Hui Wang talked with Risk & Compliance Journal about how Paypal strikes the
balance between customer convenience and security.
What are the most important risks for Paypal?
Mr. Barel: Paypal is predominantly a payment service, and the key risk we face
is that either party to the transaction does not fulfill its obligation. On the
consumer side the most typical is a fraud situation, such as identity fraud. In
other cases, they are who they claim to be but do not pay because the bank
account is not operating, or they systematically file claims that they did not
get merchandise when they did. On the other side, the seller does not fulfill
his obligation, gets the money but does not ship the goods. We provide buyers
full protection against fraud and merchants get significant protection. But
another area is credit risk. Paypal extends loans to both consumers and
merchants, predominantly but not only in the U.S.
How do you defend against these risks?
Mr. Barel: Given that Paypal is an online service, and global, we face
significant pressure. It's easy to open an account and start transacting-that is
part of the business model. We early on took risk very seriously. The founders
focused on managing risk, especially fraud risk. That led to our building a lot
of the capabilities that allow us to manage risk in house. We have a large
number of engineers and we view financial risk as very technology driven. What
we find is that our ecosystem requires a very high level of investment in
customizing solutions, because the threat is very significant and the economic
the payment space is such that the cost of mistakes is high. It's
easy to drift into killing a lot of good business if you don't have high
With respect to customization, what makes your risk technology different?
Ms. Wang: Prior to 2009, Paypal's risk management system was built more or less
upon what most industries are using out there. The industry standard was
linear-based technology. Simply put, for example, if you're looking at a piece
of paper with green and red dots, and have to separate them, linear uses a
straight line, but with nonlinear this line could be curved, or could be
multidimensional. As we grow, we have a lot of different types of data coming
our way. Non-linear can make use of this information better than traditional.
Read the entire interview
Mobile security: the coming battle of hardware versus software
Alibaba's next bet is robots
Deloitte analyst insists mobile drives conversion rates, basket size
"Fraud is not a person - it is a dynamic grouping of statistics
that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
and Run Thieves target Gucci stores in Boston; over $100,000 in 20 seconds
Thieves are targeting Gucci stores in the Boston area. They have hit two
different stores on four occasions, and the haul has been enormous. It happens
without warning. "Less than probably 20 seconds," says Newton Police Lt. Bruce Apotheker.
"They know exactly what they want." And last Thursday at the Gucci
store inside the Bloomingdale's at the Chestnut Hill Mall, it happened again.
"Pretty brazen. The first couple of times it was two to three individuals," Apotheker says.
"This time, looking at the video, there were six people." Half a
dozen men storm into the store, past the employees and straight to the walls,
where they pull item after item off the shelves. Gucci purses run into the
thousands, and in this instance, the thieves made off with 30 handbags. "They're
going to sell it," Apotheker says. "They'll sell it for a fraction of the cost,
and that will be used to buy drugs, guns." And here's what's very concerning -
it's the fourth robbery at a Gucci in the Boston area since April.
Fencing Operation: Four C-Store Operators busted reselling stolen merchandise in
Lebanon, PA Four people waived their preliminary hearings at Central Court
Thursday and were ordered to stand trial on charges that they were involved in a
ring that bought and sold merchandise stolen from area retailers. Larry A.
Jones, 51, the owner of JT's Buy and Sell, faces trial on charges of corrupt
organizations, dealing in proceeds of unlawful activities, organized retail
theft enterprise, receiving stolen property, conspiracy, prohibited offensive
weapons and a violation of the Pawnbrokers License Act. Investigators alleged
that Jones and his employees bought and sold merchandise that others had stolen
from area retailers, such as Wal-Mart, Home Depot and Kmart. At the time of
Jones' arrest on April 2, Lebanon County District Attorney Dave Arnold said the
transactions totaled hundreds of thousands of dollars between Jan. 1, 2014, and
April 2 this year.
Thieves steal $37,000 in electronics from Wal-Mart in Horseheads, NY
Chemung County Sheriff's Deputies are searching for a man and a woman who they
said stole $37,000 worth of electronics from the Wal-Mart on County Route 64 in
the Town of Horseheads. The duo entered the store and stole the merchandise
around 4:30 a.m. on Thursday, according to the Criminal Investigation Division
of the Chemung County Sheriff's Office. A second, similar, larceny also took
place at the Wal-Mart Supercenter in Painted Post on Thursday. The Sheriff's
Department did not indicate whether the two thefts were related.
Women charged in Salem credit fraud scheme plead not guilty
Two women pleaded not guilty in Salem Superior Court on Tuesday to charges that
include money laundering and credit card fraud, stemming from an attempt to buy
a Rolex watch at a Peabody jeweler last February. But Ylka Acosta, 47 and
Carolin Leonardo, 32, could be facing even more charges following an
investigation by Peabody Police, the Secret Service and the District Attorney's
office. The pair are believed to be part of a New York-based fraud ring that
manufactures phony credit cards and identifications using stolen information.
San Francisco shoplifters hit Sunglass Hut for $7,000 in merchandise
San Francisco police are looking for two women who allegedly stole more than
$7,000 worth of sunglasses from a store at the Stonestown Galleria the afternoon
of May 19, 2015. The two women, who police said are between the ages of 16 and
20, entered the store near San Francisco State University around 4 p.m. May 19,
said Officer Carlos Manfredi, a police spokesman. With the clerk distracted by
another customer, the two thieves allegedly got to work, quickly grabbing at
least 24 pairs of sunglasses and stuffing them into bags.
Wilkes-Barre, PA Police Looking For Answers About Victoria's Secret Thefts
The Victoria's Secret store at the Wyoming Valley Mall has gotten a lot of
attention lately. Thieves have hit the store repeatedly over the past few
months, stealing hundreds of bras and panties. Police have surveillance video of
some of the thieves, but still no one has been caught. Panty pilferers and bra
bandits have hit the Victoria's Secret store inside the Wyoming Valley Mall five
times in the last six months, making out with hundreds of undergarments worth
well over $10,000.
Two charged with shoplifting more than $1,000 in Walmart electronics in Becker
Co, MN Bittany Jeanette Degroat, 26, and John Duvall Canova, 35, have
each been charged in Becker County District Court with felony taking moveable
property. according to court records, the two of them allegedly stole more than
$1,000 worth of electronics from Walmart March 1-2, taking two Pioneer stereo
systems, a DVD/CD player, headphones and other items. The thefts were allegedly
caught on security video. On May 22 District Judge Joe Evans issued a summons
for both of them to appear in district.
Baldwinsville, NY Police looking for man in teeth whitening strips theft
Police are asking the public's help find a man they say stole $220 worth of
teeth whitening strips. The man entered Kinney Drugs at 21 E. Genesee St. around
11 a.m. on April 25 and made off with the whitening strips, Officer Robert
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Feds Indict 10 Over Fake 5-Hour Energy Scheme - Sold Millions of them|
Federal prosecutors in California unsealed indictments Thursday against 10
people accused of producing and selling millions of counterfeit bottles of
5-Hour Energy - charges that the drinkmaker's lawyers said were the first
ever for counterfeit food. The defendants initially relabeled legitimate shots
of 5-Hour Energy destined for Mexico and then sold them illegally in the U.S.
market. Later, when those ran out, they switched to fully counterfeit drinks,
eventually producing and selling more than 4 million of them. Attorneys
for 5-Hour Energy parent company Living Essentials say it's the first
criminal case filed over knock-off food or beverage products. law360.com
shots fired in the parking lot of Pak-N-Save Safeway in Emeryville, CA
Police in Emeryville are investigating a shooting that happened in the parking
lot of the Pak-N-Save Safeway grocery store Thursday afternoon. Around 1:24
p.m., police were called to the parking lot of the grocery store in the 3800
block of San Pablo Avenue after getting a report of shots fired. A spokesperson
for the police department said the occupants of one car fired on another before
fleeing. Police are reviewing surveillance footage and investigating whether the
occupants of the second car returned fire, Diotalevi said. Multiple parked cars
were struck by gunfire but they were unoccupied and no injuries have been
reported. Police said that 22 shots were fired. Police said that it does not
appear that anybody was hit during the gun fight.
Armed With Guns, Sledgehammers Stage Violent Take-Over Robbery at Koreatown
Jewelry Store in Los Angeles Ten people were arrested in connection
with a "violent and coordinated" take-over robbery at a jewelry store in
Koreatown, which was recorded on surveillance video, police announced Thursday.
The heist occurred around 6:15 p.m. on Wednesday at the St. Cross Jewelry store
inside the Korean Town Center Mall in the 900 block of S. Western Avenue,
according to a news release from the Los Angeles Police Department.
Investigators determined that approximately nine male suspects had "violently
and with coordinated precision and speed, overpowered employees and took over
the store," the release stated. The robbers were armed with handguns and
sledgehammers, the surveillance video showed. While holding employees at
gunpoint, the suspects could be seen smashing display cases with the
sledgehammers and removing several hundred expensive designer watches within a
matter of minutes. The robbers then exited the store and got into a waiting
getaway van, police said.
targeting mall shoppers in South Florida Authorities in South Florida
say there's a rise in the number of burglary victims who are being targeted and
followed after buying items at shopping malls, reports CBS Miami. "This is going
on all over Dade County and Broward County and this is an organized crime being
done where laptops and Iphones are being stolen," said South Miami Police Sgt.
Henry Guzman. The video shows the alleged robber casually approaching the
victim's vehicle in daylight as police cars drive by on Sunday, May 31. Sgt.
Guzman said the video shows the suspect removing a bag with two laptops that
were just purchased from the Dadeland Mall Apple and Microsoft stores. He said
the victim was followed from the Dadeland Mall.
charged in $35,000 cloning credit card scheme in Minnesota A couple is
charged with using stolen personal information to create cloned credit cards to
buy gift cards and steal thousands of dollars worth of merchandise from stores
in Minnesota and Chicago. "This is a bigtime operation," said James Backstrom,
Dakota County Attorney. "This is an operation that has involved a potential 180
victims." Prosecutors in Dakota County have charged 35-year-old Emile Rey of
Chicago and 21-year-old Sade Robinson of Eagan each with one count of identity
theft involving more than $35,000 and eight direct victims. Investigators say
the pair used credit card numbers stolen through a data breach at Home Depot,
used the information to make fake credit cards and then used those cards to buy
Prescott, AZ Police seek suspect in late-night Wal-Mart robbery
Police are looking for a man who robbed the Wal-Mart store in the 1200 block of
Gail Gardner Way Wednesday night, June 17. The man came into the store at about
10:05 p.m., and went up to the customer service counter, Lt. Amy Bonney said,
and after a brief conversation, grabbed a bank deposit bag out of the hands of
Beech Grove, IN Wal-Mart Brawl: Store stepping up security after video of fight
goes viral After video of a brawl in its store went viral, the Beech Grove
Wal-Mart is taking steps to make sure a similar situation doesn't happen again.
The store will be posting a police officer on duty at the store and adding
chain-link fences around the outside. A Beech Grove Wal-Mart representative will
also attend local crime watch meetings. Both women involved in the brawl are
Dollar Financial employee attempts to steal $100,000, caught by LP Investigation
Police were dispatched to the report of fraudulent deposits from the payroll
department of Dollar Financial in Berwyn, NJ. The company's Loss Prevention
conducted an internal investigation which led them to an employee who attempted
to deposit two $50,000 transactions into his own account.
Cayman Island Banks hit with cloned Credit Card scheme; Romanian National in
custody A fourth person has been sentenced in connection with a scheme
to defraud local retail banks by dishonestly withdrawing cash from ATM machines
with the use of cloned credit cards. Florin Roata, a Romanian citizen who came
to Cayman as a visitor in December 2014, was sentenced to three years for his
role in the conspiracy. Justice Michael Mettyear handed down the term of three
years last week, the same sentence he gave Roland Pop and Ianacu Vlismas in May
after all three men pleaded guilty.
19-Year-Old Charged in Theft of $16,000 Hermes Handbag
Sarah I. Snyder, 19, was arrested earlier this week on a charge of felony Grand
Larceny in connection with the theft of a $16,000 Hermes Birkin handbag,
according to Bedford, NY Police. The theft occurred on February 19 of this year
from an unnamed local store, and Snyder was arrested Monday, June 15, in
Manhattan at the home of a friend. Police said Snyder's arrest was the "result
of an extensive, four-month long investigation," but they did not disclose
Police Ask Help Identifying Suspects in Alleged
Fraud at Sevierville, TN AT&T Store
One arrested in attempted heist from Stoneham, MA Jewelry store
Lookout at Johnson Jewelry robbery gets nine years in Minnesota
Jackson, TN Police charge man in Little's Jewelry theft
Thief nabs thousands in gold jewelry from Salem,
Roanoke antique stores
BFS - Terra Alta, WV - Armed Robbery
BNC General Merchandise - Upper W Side, NYC - Armed Robbery/ Clerk Killed
Brush Mountain Gun - Odessa, TX - Burglary
City Grocery - Hartford, CT - Armed Robbery/ Assault
Cumberland Farms - Fairfield, CT - Theft
CVS - Wilmington, NC - Armed Robbery
Dollar General - Westland, MI - Armed Robbery
Haney's - Tulsa, OK - Shooting
Kangaroo - Orange Co, FL - Armed Robbery
National Cash Advance - Moraine, OH - Robbery
Rite Aid - Culpeper, VA - Robbery/ Carjacking
Rite Aid - Watsonville, CA - Armed Robbery
Shop n Fill - Clanton, AL - Officer involved shooting
Snap E Jack - Frisco, TX- Armed Robbery
Sunny Foods - Houston, TX - Armed Robbery / Clerk shot
Talk Is Cheap - Greenacres, FL - Burglary
The Exchange - Ross Twp, PA - Armed Robbery/ Shooting
UltraMart - Columbia, MO - Armed Robbery
Zorro Market - Memphis, TN - Armed Robbery/ Clerk shot and Killed
2251 Adam Clayton - Harlem, NY - Robbery
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terrible feeling when you can't get out of first gear and the day drags on
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