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 June 26, 2014

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LP Meets IT for Complete Managed Business Infrastructure, Security and Intelligence

New whitepaper from Vector Security

The advent of sophisticated, integrated technologies and smarter analytics has shifted the role of the loss prevention professional beyond “catching the bad guys.”

Top LP professionals today take a strategic look at the systems and data in their stores to identify how they can support cross-organizational business goals. They think beyond loss prevention and theft, and work collaboratively with the IT department to guarantee infrastructure, store operations and merchandising needs are also fulfilled.

This whitepaper is designed to help LP professionals better navigate the evolving retail landscape, and uncover the customer experience and business intelligence opportunities afforded by IT collaboration.

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"Live in Ft. Lauderdale" 

Vicki Cantrell and Robert Moraca from the NRF
 

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Month

# of reports

Jan 401
Feb 332
March 329
April 365
May 345
   
Total 1,427


 

Sign up now: CAL-ORCA!

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2014
MO. # Cases $ Amount
Jan 91 $28,694,545
Feb 78 $62,949,449
Mar 76 $24,748,992
Apr 87 $25,056,828
May 95 $205,646,464
     
Total 522 $347,096,278
 







 




 

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RILA'S 2014 Summer AP Webinar Series

The Real World Impact
of Recent OSHA Developments on Retail

Thursday,
June 26, 2014
2pm - 3pm EDT


Register Today!

 

 






First Annual LPRC Summer Webinar Series

This June, July and August the LPRC lab will present an informative seminar on their latest research! Don't miss out!

By invitation only,
for more info, contact Mike Giblin


June 26, 2pm EDT:
ePVM Monitoring in
High-Crime Aisles






 

MO. 2013 2014 %ñò
       
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
May 385 303 21% ò
       
Total 1,751 1,621 7.4%ò
 






 



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The Library of Loss Prevention - Search data now...

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

 

News Brief - Sponsored by WG Security Products
 

Supreme Court Ruling Shields Privacy of Cellphones  In a sweeping victory for privacy rights in the digital age, the Supreme Court on Wednesday unanimously ruled that the police need warrants to search the cellphones of people they arrest. Ruling on two cases from California and Massachusetts, the justices acknowledged both a right to privacy and a need to investigate crimes. But they came down squarely on the side of privacy rights. "Modern cell phones, as a category, implicate privacy concerns far beyond those implicated by the search of a cigarette pack, a wallet or a purse," Chief Justice John Roberts wrote for the court. While the decision will offer protection to the 12 million people arrested every year, many for minor crimes, its impact will most likely be much broader. The ruling almost certainly also applies to searches of tablet and laptop computers, and its reasoning may apply to searches of homes and businesses and of information held by third parties like phone companies. (Source nytimes.com)(Source usatoday.com)

Survey: Retailers confident in breach detection
U.S. retail firms are confident in their ability to detect data breaches. According to a recent survey of 154 retailers by security solutions provider Tripwire, when asked how quickly their organizations would detect a breach, 42% of respondents said it would take 48 hours, 18% said it would take 72 hours, and 11% said it would take a week. Thirty-five percent of respondents were “very confident,” while 47% were “somewhat confident” that their security controls could detect rogue applications such as those used to exfiltrate data during data breaches. (Source chainstoreage.com)

Michaels' IPO scheduled for Friday
Arts and crafts retailer Michaels Cos. (Irving, TX) chain’s initial public offering of stock is scheduled for Friday, when it plans to raise $500 million issuing 27.8 million shares at a price range of $17 to $19 a share. (Source dallasnews.com)

CVS, Walgreens recognized for healthy work environment
CVS Caremark and Walgreens have both been honored by the National Business Group on Health, a non-profit association of large U.S. employers, for promoting a healthy work environment and encouraging employees and their families to maintain healthy lifestyles. CVS Caremark received a Gold Award for its WellRewards employee wellness program, while Walgreens received a gold award for its “You and Walgreens” company wellness program. (Source chainstoreage.com)

Ikea Boosts U.S. Hourly Pay by 17% to $10.76 Amid Minimum-Wage Debate
Ikea Group, the world’s largest furniture seller, will boost the average minimum hourly wage for workers at its U.S. stores to $10.76 as retailers and fast-food chains face criticism for not paying enough. The 17 percent increase begins Jan. 1 and will benefit about half of the Swedish company’s U.S. retail workers, according to a statement today. The wage will vary based on the cost of living in Ikea’s 38 locations and will be based on the Massachusetts Institute of Technology Living Wage Calculator. (Source bloomberg.com)

Sobeys to close stores, chop jobs in wake of Safeway deal
Grocer Sobeys Inc. is set to announce on Thursday that it is closing underperforming stores and cutting jobs following its $5.8-billion acquisition of rival Safeway Canada as it looks for savings in an intensifying food fight. “After the acquisition of Safeway, we did a thorough review of our store network across the country,” Sobeys spokesman Andrew Walker said late Wednesday. “We identified a number of underperforming stores and we have made the decision to close those stores.” The closings could involve as many as 50 to 60 stores, said one industry source, but company officials wouldn’t confirm the numbers. (Source theglobeandmail.com)

Price Chopper cuts 80 jobs at corporate headquarters in Schenectady, NY

Walgreens opens new flagship in Wrigley Building

Ikea continues Midwestern expansion - St Louis store scheduled for fall 2015

Juicy Couture to close existing U.S. location; open new store format in 2015

Quarterly Sales Results

Walgreens Q3 sales up 5.9%
Barnes & Noble 4Q consolidated revenues up 3.5%
Bed Bath & Beyond Q1 net sales up 1.7% and comp sales up .4%


All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality
 

 

Opening Comments - Why We're Here

Gus Downing, Publisher and Editor of the D&D Daily, leads off the “Live in Ft. Lauderdale at the NRF LP Conference” broadcast with an introduction of all 18 episodes filmed live at this year’s NRF Show. An NRF & LP industry first, the full slate of interviews takes you in-depth with the leaders of the LP industry. Gus explains why we’re here, why we did it and how the proceeding episodes can help add value to you and your career.
 


Episode Sponsored By:

The NRF’s Senior Leadership Supporting the LP Industry

The History – The Impact – The Meaning & the New VP of LP

Vicki Cantrell and Robert Moraca

In this episode, Vicki Cantrell, SVP Communities and Executive Director Shop.org at NRF, and Robert Moraca, the new Vice President of Loss Prevention for the NRF, take us behind the curtains of the biggest LP conference in North America. Vicki discusses the expansion of LP’s role and the renaming of the conference to “NRF Protect.” While Robert shares with us plans for his new leadership position at the NRF, highlighting the importance of IT and law enforcement partnerships with retail Loss Prevention going forward.

Episode Sponsored By:

 

Solution Providers, have a video or commercial you want to publish? Contact us.


 

Security Firm Discovers Flaw in PayPal Authentication
A computer-security firm found a flaw in a system payment-processing giant PayPal uses in adding extra security to customer accounts. The eBay (EBAY) unit offers a feature called “PayPal Security Key” that enables users to either use a credit-card sized device or mobile phone to generate unique security keys. The user then uses the temporary key in conjunction with his password to login to his PayPal account. The two-step authentication method means a would-be hacker would have to have not only access to the user’s password, but also physical access. Computer security experts highly recommend this type of technology that is offered by an increasingly wide range of companies, from Google to JPMorgan Chase. A team at Duo Security, a firm that sells a two-step authentication product, found a hole in PayPal’s Security Key. Duo senior security research Zach Lanier told FOX Business it’s possible to trick the company’s mobile app into ignoring a flag that forces two-step authentication. (Source foxbusiness.com)

Digital payments will reach $4.7 trillion by 2019
A new report from research specialists Juniper shows that the annual transaction value of online, mobile and contactless payments is just over $2.5 trillion this year and is set to reach $4.7 trillion by 2019. The largest increase in spend will occur through remote physical goods purchases, buying things online in other words. This is partly due to increased activity in emerging markets such as China, with the online retailer Alibaba accounting for 20 per cent of global B2C (business to consumer) and C2C (consumer to consumer) online retailing worldwide in 2013. Growth in overall transaction levels is also due to increased activity on mobiles and tablets. However, a significant proportion of tablet usage now represents migration from desktop activity. The report points out that combined transactions on mobile handsets and tablets would exceed those on desktops and laptops for the first time this year. (Source itproportal.com)
 

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

 


 

Security Guard kills an Armed Robber at a medical marijuana shop near LAX
One man was killed and another was being sought Wednesday after an attempted robbery of a medical marijuana dispensary near Los Angeles International Airport. The two men entered the Nature's Cure Inc. dispensary at 5300 W. Century Blvd. about 12:18 p.m. and were involved in an exchange of gunfire with the security guard. One of the men was struck in the stomach during the incident and was later pronounced dead, police said. (Source cbslocal.com)

Shoplifting, Mall Shooting at Baldwin Hills Mall leads to an Officer involved shooting, suspect killed  Police fatally shot a man suspected of firing shots at a mall Wednesday night who was found in a residential garage. The Los Angeles Police Department say they received a report of gunfire at 7:09 p.m. A man reportedly was shoplifting inside the Baldwin Hills Crenshaw Plaza, at 3650 W. Martin Luther King Jr. Boulevard, when he fired at security guards and fled. Security guards chased the suspect as he ran into a residential area of Baldwin Hills. Officers spent more than an hour scouring the area until a police dog tracked down the man, who hid in a small backyard garage. During a confrontation with police, the suspect was shot and bitten by a police dog. The man was transported to Cedars-Sinai Medical Center, where he died of his injuries. (Source cbslocal.com)

3-hour standoff in Haslett, MI ends peacefully, suspect in pharmacy robbery arrested  A robbery suspect surrendered peacefully Wednesday after touching off a bomb scare that closed down a portion of a Meridian Township neighborhood for hours and led to an evacuation at a large medical building in Lansing Township. Officers from across the area responded during a series of events that began when a man walked into a pharmacy at Mid-Michigan Physicians on Lake Lansing Road about 12:30 p.m., told the pharmacist he had explosives strapped to his body and demanded narcotics. The man fled in a car, and police who responded were told that the suspect may have planted explosives in various parts of the building, Lansing Township police Chief Kay Hoffman said. (Source lansingstatejournal.com)

Grab and Run thief Arrested in Lubbock for Odessa jewelry robbery
A man has been arrested in Lubbock County and accused of a theft that took place at Cone Jewelers, on June 17. Camrin Eckert, 24, reportedly went into the jewelry store that afternoon and was looking for a gift for his wife, Bill Heiser, the owner of Cone Jewelry said. The suspect looked around the store and finally got up to the front cases and wanted to look at a tennis bracelet. He looked at it, put it on his wrist and said ‘Thanks I’ll take this’ and ran out.” The bracelet is valued at $6,000. (Source oaoa.com)

ID theft suspect accidentally ships iPhone 5s to victim's address  A Simi Valley man says an iPhone 5s was charged to his credit card and accidentally shipped to his house by a hacker. The Simi Valley Police Department is aware of the crime. In fact, they have two detectives who focus on arresting white-collar criminals and credit card fraud suspects. Whoever is responsible for buying the iPhone 5s has made the case a lot easier. To say Brett Smrz wasn't expecting a package at his front door wouldn't be entirely accurate. He said he knew something wasn't right when he checked his online banking account. "The whole price ended up being about $1,000 worth of stuff that this guy had bought," Smrz said. When an iPhone 5s was delivered inside a small brown box, he says, it all made a bit more sense. Smrz believes the person behind the fraudulent purchase was a little sloppy, sending the new smartphone to the wrong address. (Source abc7.com)

Major Credit Card Ring Broken Up in Roanoke Co.,VA
Roanoke County police investigators catch a major break allowing them to break up a major credit card fraud ring. Investigators say it all began last Thursday when workers entered an apartment for announced, routine maintenance Inside the apartment, they saw what appeared to be credit card making materials including blank cards. Workers called police who then raided the apartment, saying they actually caught one of the men making fake cards. Material for thousands of cards was found. Investigators are still trying to figure out how the credit card numbers were stolen. (Source wset.com)

Credit card skimmers found at two Pinellas, Fl Circle K Gas stations
St. Petersburg Police: a device was found at one of the self-serve gas pumps at the Circle K/Shell gas station located at 10600 Roosevelt Blvd. N in St. Petersburg. A similar device was found at a Circle K/Shell gas station in unincorporated Largo earlier this week. (Source baynews9.com)

Ennis, Ireland: Second Smash and Grab hit on an electronics store in a month; over $28,000 of merchandise stolen during this latest heist  A long established electrical retail business in Co Clare was targeted early yesterday in a smash-and-grab type raid almost identical to another robbery in the town last month. Up to 20,000 euros worth of stock including a range of Apple and Samsung tablets and a top-of-the-range television were stolen from Ennis Electrical Expert on Parnell St in Ennis. The raiders arrived at the store at around 3.10am and left the scene in about 3 minutes with the haul. (Source clareherald.com)

NYPD Investigating Complaints of Credit Card Fraud Following Muni Meter Use

Kay Jewelers Outlet in the Bergen Town Center, Paramus, NJ the victim of a Rolex Grab and Run; male suspect fled with a Rolex Presidential watch valued at over $30,000

Former Blue Cross worker accused of stealing $41,000 worth of cellphones, laptops from Eagan, MN insurer

Racine WI Walmart employee charged with stealing $2,840 from store cash registers

Burglary suspect arrested on Barnes & Noble roof in Glendale, CA

UK: Mark & Spencer Store Detective suffers a Broken Jaw in fight with Shoplifter

Arrests made in connection with Monday bank robbery at Vons in Thousand Oaks, CA

2 Downers Grove, IL dollar stores burglarized on same night




AMC Pharmacy – Burbank, CA – Armed Robbery – suspect arrest
Bailey’s – Grand Rapids, MI – Armed Robbery – Inside job, 2 arrested
Circle K – Longwood, FL – Armed Robbery
CVS – Wallburg, NC - Armed Robbery
Decker’s Florist - Wilkes-Barre, PA – Armed Robbery – 1 of 2 suspects in custody
Dollar General – Wilkinsburg, PA – Armed Robbery
Dollar General – Vanceboro – Armed Robbery – suspect sentenced to 51 to 74 months
Dollar General – Virginia Beach, VA – Armed Robbery
Grand Plumbing Supply – Jersey City, NJ – Burglary
Lake Liquors – Cedar Lake – Burglary
Marathon - Stanford, KY – Burglary
Metro PCS – Brooklyn, NY – Armed Robbery – caught on tape
Mount Horeb Health Mart – Mount Horeb, WI - Robbery – suspect arrested
Nolensville Pike Dollar Club – Nashville, TN - Armed Robbery
Raley’s Pharmacy – Reno, NV – Robbery
Shell – Rochester, NH – Armed Robbery
Star Market – Huntsville, AL – Burglary
Stop IN – Roanoke, VA – Armed Robbery
TG Silver Spring – Silver Springs, MD – Armed Robbery – suspect beat w/ fire extinguisher by owner
Walgreens – Council Bluffs, IA – Armed Robbery – suspect connected to 9 robberies
7-Eleven - Genesee Co, NY – Robbery – suspect found guilty, facing 15 yrs.

 

 


 

One of SATGIN’s “Most Wanted” Captured
by Law Enforcement

"Latin Lotto Scam" Thwarted by Intelligence Sharing Network

On June 11, 2014, one the South American Theft Groups Intelligence Network’s (SATGIN) most wanted subjects was captured in North Miami, Florida. Luz Perez was wanted in connection with a scheme to defraud the elderly. This fraud known as the “Latin Lotto” scam has been used by the South American Theft Groups as a primary source of capital to fund these groups operating in the United States. SATGIN was able to utilize its law enforcement and private sector partners located throughout the United States to assist in the tracking and linking of this subject to other members of the group. There are possibly as many as fifty members, including family members and associates.

SATGIN has determined that this particular organized group has utilized the “Latin Lotto” scam resulting in losses for victims in excess of $100,000 in jewelry and cash. The subjects utilize this scam by telling victims that they have won the local lottery (based on the state they are in) and cannot cash the ticket because they are not legally in the United States. The subjects approach their victims in retail environments, sometimes in the checkout lines or in the parking lot. Pictures of the subjects that have been obtained from our retail partners was a key factor in their identification and ultimate capture.

This arrest is a testament to the effectiveness of sharing intelligence information between law enforcement and the private sector. The media coverage of these crimes was an important means of making the community and other law enforcement agencies aware of the scam. SATGIN was able to link this subject to multiple crimes across the United States. This was only possible by the volunteer analysts working at SATGIN who would contact the law enforcement agencies affected by these crimes and provide them access to the secured SATGIN website.

The dedicated hours worked by detectives and their crime analysts from agencies in California, Texas, and Florida have resulted in the arrest of Luz Perez, a high profile target. With this arrest we can now move forward in identifying other targets associated with this particular criminal network. This was an amazing example of the results that can be accomplished through teamwork and the sharing of intelligence between law enforcement agencies and the private sector.

Additional information on other criminal activity of the South American Theft Groups can be found at www.SATGIN.org. or you can E-mail Robert Taylor at: management@satgin.org

Thank you to Robert Taylor, NACIN/SATGIN Director of Operations, for submitting this article. We all appreciate your continued effort in building partnerships between law enforcement agencies and the private sector internationally! 
 

Two accused of stealing $150,000 in TJMaxx merchandise in Sunrise, FL  Two men have been accused of stealing more than $150,000 worth of merchandise from a T.J.Maxx store in Sunrise. Owentz Charles, 24, of Sunrise, and Michael Anthony Dahl, 26, of Pembroke Pines, were arrested Tuesday and charged with grand theft among other counts, according to court records. The arrest report stated that since October, Charles and Dahl stole between 60 and 80 boxes of clothing and other items from the loading dock area of T.J.Maxx store at 12801 W. Sunrise Blvd. in the Sawgrass Mills mall. Police found one of the suspects during a traffic stop. Dahl was pulled over while driving a Lexus IS 250. Police learned his driver's license was revoked because he was ruled a habitual traffic offender Oct. 29, police said. During questioning, Dahl told detectives with Sunrise Police that Charles was the leader of the organized theft operation. Dahl said he received only a small share of the sales of the stolen property and was unaware of how Charles sold the goods. (Source sun-sentinel.com)

3 NYC Men Charged With Collecting Fake Credit Cards In Tennessee
Three men from New York City have been arrested in Sumner County on charges of theft and criminal simulation. Officials with the Hendersonville Police Department said Jose Miguel Cuevas Coradin, age 32, Amaury E. Maldonado, age 32, and Luis R. Feliciano, age 26, were all three charged with six counts of criminal simulation and one count of theft over $1,000. Police said the Bronx natives came to a local business on Wednesday to pick up a package that contained fake documents and credit cards. The three suspects were arrested when they allegedly arrived to pick up the items. (Source newschannel5.com)


Armed suspects make off with over $100,000 of watches, jewelry during robbery in Houston  Four armed robbers smashed through the front door of a northwest Harris County jewelry store, stealing more than $100,000 worth of jewelry. The Thomas Markle jewelry store was hit in broad daylight. As the suspects smash their way in, the associate ran out the back door, no one was injured. (Source click2houston.com)



$50K in hair extensions stolen from Oak Lawn, IL beauty supply store  Police are looking for nine people involved in a smash-and-grab burglary in the south suburbs. An Oak Lawn beauty supply store manager says hooded thieves stole over $50,000 in hair extensions, but left the cash register untouched. Nine burglars in action wearing hoodies, some even gloves. The manager says they swiped at least $50,000 worth of merchandise. (Source abc7chicago.com)

 

THURSDAY, SEPTEMBER 4 & FRIDAY, SEPTEMBER 5, 2014

Oak Brook, Illinois | Hamburger University at McDonald’s Campus

SPEAKERS INCLUDE

ANITA ALVAREZ

State’s Attorney of Cook County

GARRY MCCARTHY
Superintendent, Chicago Police Department

BILL KURTIS
CBS News, Cold Case Files, Investigative Reports

DAVE SMITH, AKA “BUCK SAVAGE”
From the famous training videos &“Winning Mind” speaking series



TOPICS INCLUDE

• Counterfeit Travel Documents
• Understanding Islam & the Arab Culture
• Cellular Phone Panel
• Emerging Trends Panel
• E-Commerce
• Insurance Fraud
• Case Presentations/Investigations
• Social Networks
• Open Source Investigations

OUTSIDE DEMONSTRATIONS, CHARITY RAFFLE, EDUCATION TABLES
For more information and to register, click here

 

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening


Company


Location


Origination
 

Director, LP Walmart Canada Mississauga, ON, Canada Workopolis
Dir of LP & Risk Mgmt Gordman's Omaha, NE Gordman's
Director Digital LP Nike Portland, OR Nike
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
National Account Manager Vector Security, Inc TBD Vector Security, Inc
Regional LP Manager SpartanNash Omaha, NE SpartanNash
Reg LP, Audit & Firearms Compliance Mgr Dunham's Sports United States Dunham's Sports
Central Investigator - ORC Home Depot Elmont, NY Home Depot
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings

National Account Mgr

Confidential

Northeast

Downing & Downing

Dir of Loss Prevention

Confidential

Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing

Limited Time Only - Post Your Multi-Unit LP jobs for FREE - Learn More Here
 

 

 

Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here
 

Job Opening

Company

Location

Origination

Director of AP, Global Ecommerce Ralph Lauren Greensboro, NC Ralph Lauren Corp
Sr. Associate, Global Security Operations Abercrombie & Fitch New Albany, OH Abercrombie & Fitch
AP Assistant Manager Cabela's Rapid City, SD Cabela's
ORC Investigations Mgr Home Depot Atlanta, GA Home Depot
LP Manager Carson's Indianapolis, IN The Bon Ton Stores
Senior LP Associate Elder-Beerman Zanesville, OH The Bon Ton Stores
Senior LP Associate Elder-Beerman Newark, OH The Bon Ton Stores
Senior LP Associate Younkers Cedar Rapids, IA The Bon Ton Stores
LP Manager Macy's Nashville, TN Macy's
LP Manager Macy's San Mateo, CA Macy's
LP Manager Macy's Fredricksburg, VA Macy's
LP Manager Macy's Toledo, OH Macy's
AP District Mgr Rite Aid New Paltz, NY Rite Aid
AP District Mgr Rite Aid Raleigh, NC Rite Aid
AP District Mgr Rite Aid New Orleans, LA Rite Aid
AP District Mgr Rite Aid Lexington, KY Rite Aid
AP District Mgr Rite Aid Memphis, TN Rite Aid
AP District Mgr Rite Aid Tonawanda, NY Rite Aid
AP District Mgr Rite Aid Boston, MA Rite Aid
SC Security Team Leader JCPenney Lenexa, KS JCPenney
SC Security Team Leader JCPenney Lenexa, KS JCPenney
Loss Prevention Lead Sears San Antonio, TX Sears Holdings Corp
LP Manager Kmart Marathon, FL Sears Holdings Corp
LP  Manager Kmart Murfreesboro, TN Sears Holdings Corp
LP Manager Kmart Queensbury, NY Sears Holdings Corp
LP Manager Lowe's Lethbridge, AB, Canada Workopolis
LP Coordinator Staples Canada Calgary, AB, Canada Workopolis
Executive Team Leader AP Target Sacramento, CA Target
Sr Business Partner AP Investigations Target Minneapolis, MN Target
       

 



 

Bob Orech was named Market Loss Prevention Manager - Midwest and Minnesota Markets for Gap Stores.
Bill Coates was promoted to Asset Protection  Manager for 7-Eleven, Inc.
 

Post Your New Job or Promotion! Click Here


 

5 Tips for Not Letting Criticism at Work Get the Best of You  Words can be harsh and when someone criticizes what we worked so hard on, or how we handled a situation, it can be difficult to stomach. The next time someone gives you some criticism, try these five strategies to help you hear it. (Said vs. heard)

5 Ways to Avoid Miscommunication With Your Employees  It can be easy to misunderstand what was said to you, or hear something completely different than what was said. In order to stop miscommunication leading to something worse down the road, use these pieces of advice. (Close the door)
 

7 Things Good Communicators Always Do  Communicating with someone is the easy part, but doing it well and effectively takes some practice. Good thing that good communication habits can be practiced, as long as you remember these seven things that great communicators always do. (Don't just speak, listen)

When Being "Invisible" at Work Pays Off  Those who work behind the scenes may actually be more inclined to get ahead and feel more fulfilled in their work. This author of the book "Invisibles" discusses these experienced workers who stay out of the limelight but deserve great credit. (No attention-seeking)

Sponsor this section of the Daily


 

Managing your career upwards requires a vision of where you want to go and how you're going to get there. Other than personal performance, one of the primary factors is who you know and how you develop those relationships. Everything you read talks about managing relationships around you in your current role, but the real key is the relationships you have outside your role or your company and not just in the LP community but with successful operators outside your current scope. If you expect to truly excel in your career, you've got to expand your contacts and develop them as you would the operator beside you. Obviously, this can be difficult and slow to progress. But give it some thought and set some goals of meeting new executives and expanding your circle. Because one person, one contact, can make a difference and you never know who that might be.

Just a Thought,
Gus Downing

Gus Downing

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