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The NRF's ORC Efforts
Bob Moraca, Jonathan Shimp and Gabe
Esposito

Quick Take 11
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The
Zellman Group raises $1,979 for the National Law Enforcement Officers Memorial
Fund through Sports Memorabilia Auction at NRF Protect
The Zellman Group
raised $1,979 at
this year's NRF PROTECT, auctioning sports memorabilia, with all proceeds going to the
National Law Enforcement
Officers Memorial Fund. This year, the Zellman Group auctioned off a signed
Kevin Durant authentic Golden State Warriors jersey, signed John Elway authentic
helmet, signed Mike Tyson boxing glove, and many other items.
"Wage Theft Greater Issue Than Shoplifting"
Says Progressive Policy Group in Report
Retail employers steal as much from their workers as shoplifters steal from
stores, according to a
new report. The progressive policy group Demos compared minimum wage
theft data from the Economic Policy Institute with shoplifting data from the
Global Retail Theft Barometer.
Between 2013 and 2015, Demos found employers underpaid or otherwise skimped
on wages worth $15 billion each year. Shoplifters stole $14.7 billion in
merchandise each of those years.
Report author Amy Traub says retailers get a slap on the wrist for committing
wage theft.
"A retailer that's stealing millions of dollars in wages from its employees
often faces a lower risk of punishment - and really, a lighter penalty - than a
shoplifter who nabs a pair of shoes off the shelves of the store," she points
out.
The highest civil federal penalty for wage theft violators is repaying the
stolen wages and an equal amount in damages. The penalty for repeat wage theft
offenders isn't much higher, with a maximum of $1,100.
The report notes shoplifters who steal more than $2,500 in merchandise can face
felony charges.
The report also says retailers spend far more money protecting their stores from
theft than the Department of Labor spends enforcing wage laws.
In 2015, retailer security spending was almost $9 billion. That's 39 times
greater than the Department of Labor's entire Wage and Hour Division budget of
about $227 million.
publicnewsservice.org
Mastermind of Lottery Fraud & Former Security Director
Admits He Rigged Jackpots
A former lottery computer programmer has pleaded guilty in Iowa to running a
criminal scheme that allowed him to collect millions of dollars in lottery
winnings in four other states.
Former Multi-State Lottery Association security director Eddie Tipton on
Thursday admitted that he manipulated the computer software he designed,
allowing him to provide winning numbers to his brother and others.
Tipton, his brother Tommy Tipton and Texas businessman Robert Rhodes will repay
$2.2 million in prizes they improperly claimed in Colorado, Oklahoma, Wisconsin
and Kansas.
dailymail.co.uk
Walgreens abandons Rite Aid bid, will instead buy nearly half of stores
Walgreens Boots Alliance abandoned its deal to acquire drugstore chain Rite Aid
and will instead buy nearly half of its smaller rival's stores after U.S.
regulators raised anti-trust concerns about the original plan.
The long-suffering deal's implosion preserves the three largest drugstore chains
as independent entities, but the new agreement will still make Walgreens the
nation's No. 1 by number of locations, barely edging archrival CVS Health.
Consumer advocates gently welcomed the development, saying the original accord
would have given Walgreens too much power but cautioning that the new deal may
still require oversight scrutiny.
"This merger would have led to higher prices," former FTC policy director David
Balto said. "It's important to preserve three national competitors. That's in
essence what the FTC was saying."
Walgreens said Thursday that it would pay $5.175 billion for 2,186 Rite Aid
stores, three distribution centers and inventory.
To be sure, the new deal must still pass regulatory muster, which could be stiff
if officials suspect that Walgreens would have too much pricing power or
bargaining leverage.
With the new agreement, Walgreens would have more than 10,200 U.S. stores,
giving the chain opportunities for cost cuts and greater leverage in negotiation
with landlords, health-care companies and vendors.
Rite Aid, which currently has about 4,600 locations, is selling stores
primarily located in the Northeast, Mid-Atlantic and southeastern U.S. CVS has
more than 9,600 stores.
usatoday.com
Staples in $6.9 Billion Sale to Private Equity Firm Sycamore
Sycamore Partners said on Wednesday it would acquire U.S. office supplies chain
Staples Inc for $6.9 billion, a rare bet by a private equity firm this year in
the U.S. retail sector, which has been roiled by the popularity of internet
shopping.
Buyout firms largely have refrained from attempting leveraged buyouts of U.S.
retailers in the past two years, amid a wave of bankruptcies in the sector that
have included Sports Authority, Rue21, Gymboree and BCBG Max Azria LLC.
Sycamore's deal for Staples, however, which Reuters was first to report would
come this week, illustrates that some buyout firms are distinguishing between
mall-based fashion retailers, which are vulnerable to changing consumer tastes,
from retailers with a niche and rich cash flow, such as Staples.
The acquisition also shows that Sycamore, whose buyout fund is dedicated to
retail deals, is willing to take on the risk of falling store sales at Staples
because of the potential it sees in Staples' delivery unit, which supplies
businesses directly.
nytimes.com
Sycamore Plans to Split Staples Into Three
U.S. retail, Canadian retail and corporate-supply units
Sycamore Partners intends to split Staples Inc. into three to help fund its $6.9
billion purchase of the office-supply seller, in another sign of the challenges
facing the retail industry.
The plan calls for Staples to be divided into three separately financed
entities, according to people familiar with the matter: U.S. retail; Canadian
retail; and corporate-supply businesses. The three groups will remain under the
same corporate umbrella.
wsj.com
Trains ferrying fakes from China to EU should be 'on radar'
Counterfeiters could exploit the rail links between China and the EU to further
their trade in fake goods, a new report has revealed as an emerging threat.
According to the latest situation report into counterfeiting and piracy in
Europe - published by Europol and the European Union Intellectual Property
Office (EUIPO) - maritime shipping containers are still the main transportation
method for counterfeits arriving in the EU from Asia but the long-distance cargo
trains from China "offer a possibility for quick and relatively cheap
transportation of goods and could be abused by criminals".
securingindustry.com
New York Apple Store
gunfire triggers panic, video shows
New
video released Tuesday showed the panic that ensued after a gunman
opened fire at an Apple Store in a New York mall last November. The
gunman, identified as Tasheem Maeweather, opened fire at Crossgates Mall
in Guilderland, northwest of Albany, on Nov. 12, 2016, the Times Union
reported.
Surveillance video showed employees in red shirts and
shoppers dashing under the seat and running toward the back of the
store. Some people even got trampled.
Maeweather was found
guilty in May of reckless endangerment. He was sentenced last Friday to
3 1/2 to 7 years in prison. He was also already serving nine years in
prison for an unrelated drug charge. Maeweather will not begin serving
his sentence for the Apple store shooting until he finishes that stint.
foxnews.com
Report: Amazon-Whole Foods deal increases other food retailers' likelihood of
default
Dollar Financial Group -
Director of Security, LP and Safety job taken off website
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All the News - One Place - One Source - One
Time
The D&D Daily respects your time & doesn't filter retail's reality
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Axis' new high resolution cameras now offer
enhanced Forensic WDR technology
Axis is bringing its Forensic Wide
Dynamic Range technology to several new network cameras, enhancing the
ability to capture detail in challenging light conditions and allowing
surveillance operators to see forensic details in challenging lighting
conditions.
Axis
Communications, the market leader in network video, announces
Forensic WDR, an enhanced Wide Dynamic Range (WDR) method that
focuses on achieving high forensic value, in new cameras. WDR is a term
that is commonly used for the art of balancing both very dark and very
bright areas in a scene. It is also known as HDR (High Dynamic Range).
In the surveillance industry, the aim is to capture forensic details at
all times.
"Until now, the WDR methods on the market have not
been able to add sufficient forensic value to ultra-high resolution
cameras or surveillance scenes that feature a significant amount of
movement," said Ryan Zatolokin, Senior Technologist, Axis
Communications, Inc. "In launching Forensic WDR, Axis has addressed both issues
in several new cameras."
Axis announces the following
cameras that feature Forensic WDR, which include new additions to AXIS
P32 and AXIS Q35 Series:
AXIS
P3227-LV Network Camera
AXIS
P3227-LVE Network Camera
AXIS
P3228-LV Network Camera
AXIS
P3228-LVE Network Camera
AXIS Q3517-LV Network Camera
AXIS Q3517-LVE Network Camera
Read more here
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NRF Protect 2017 Recap
See Pictures, Presentations and News From the Event
In case you missed some exciting session
presentations this week at NRF Protect 2017, or want to share with your team,
here are all the session presentations,
available for download.
During the NRF, three
members of the law enforcement and retail loss prevention community were
honored for their 'support of the loss prevention community by protecting
retailers and their customers and sharing their skills and experience to help
develop highly proficient loss prevention professionals' said Bob Moraca. The
Ring of Excellence award ceremony was held on Tuesday, and ceremonies for the
Law Enforcement Retail Partnership Award and Loss Prevention Case of the Year
Award were held on Wednesday. Meet this year's honorees:
Ring of Excellence Award
This award recognizes pioneers in the retail LP community whose "honor,
integrity and character serve as an example for the industry."
This
year's recipient is Gene Smith, founder of the Loss Prevention Foundation
and former president of Downing & Downing, a human resources firm
specializing in LP staff development, in recognition of his more than 40
years of experience and his work to develop the industry's Loss Prevention
Qualified and Loss Prevention Certified designations. Smith has provided
career counseling to countless LP professionals, university curriculum
committees and industry trade association committees.
During Smith's
time at Downing & Downing, he conducted assessment interviews and career
counseling with thousands of industry associates and performed industry
organizational and consulting reviews designed to maximize resources and
deliver value. Smith is recognized as an industry leader and expert on
talent assessment and acquisition.
Law Enforcement Retail
Partnership Award This award acknowledges law enforcement
officers or agencies that have gone "above and beyond the call of duty" to
support the retail industry in combating fraud, protecting assets and
reducing losses.
This year's award will be presented to NYPD Lt.
Tarik Sheppard for his efforts to create the New York Metro Organized Retail
Crime Alliance in 2014 while head of the Grand Larceny Analytical unit. The
unit works to identify pattern crimes and pattern crime offenders, and
Sheppard recognized the extent of organized crime in retail thefts while
working there.
Loss Prevention Case of the Year Award
This award recognizes investigators whose work has made a significant impact
on their companies, communities and the industry.
This year's
recipient is FBI Special Agent Kevin Kohler, who uncovered a multi-state
crime ring that placed fraudulent bar codes on high-value products,
intentionally lowering prices and inflicting losses exceeding $200,000.
Kohler played an integral role in the investigation by securing crucial
evidence, and in a matter of two months was able to arrest the head of the
group. Going beyond the retail fraud that initiated the case, the
investigation also led to charges of child pornography and sexual
exploitation of minors, resulting in the rescue of several children from a
predator. The ringleader was sentenced to 70 years in prison without parole.
Catch more of the excitement of this year's NRF conference by viewing
pictures
here.
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Retailers on alert after global cyberattack, continue to strengthen defenses
Following this week's major cyberattack that shook businesses, customers, and
governments throughout the globe, several retail loss-prevention executives said
they are working with IT experts to ensure a similar attacks do not happen to
their companies.
Speaking to S&P Global Market Intelligence at the National Retail Federation
2017 Loss Prevention Conference & Expo on June 28, Dave Magersupp, senior
manager of retail loss prevention at Verizon Communications Inc. Corporate
Security, said although cybercrime falls outside of his world of
brick-and-mortar retail, the threat of a tandem cyber-human theft is very real,
especially as the retail landscape continues to evolve.
"It's becoming a focus for us," Magersupp said. "Brick-and-mortar is
transforming quite a bit. Between the in-store pickups, store-to-customer
delivery services, all of the dynamics are new to us."
CVS Health Corp. Loss Prevention Director Dave St. Angelo told S&P Global
that the company's IT department helps identify cyber issues that he said could
affect in-store theft and product loss.
"That's why we have that team of people in place," St. Angelo said. "They do
that on a daily basis."
Similar preparation goes for Bloomingdale's, where its vice president of loss
prevention and risk management, Chad McIntosh, said in an interview that
hackers routinely bait the company with phishing emails in an effort to test the
waters.
In response, the company "reinforces good practices," he said, adding that the
IT security team and other experts in the field help neutralize the threats
before they occur.
"We see collusion all the time with deviant behavior," McIntosh said. "Those
phishing emails test us so we have to respond."
snl.com
Teardown of 'NotPetya'
Malware: Here's What We Know
A cleverly built piece of malware, based in part on previously seen Petya
ransomware, continues to spread globally in an outbreak rivaling last month's
WannaCry campaign.
Security firms are referring to the malware tied to the global outbreak by
various names: NotPetya, SortaPetya, Petna, ExPetr, GoldenEye and Nyetya.
Unfortunately, the malware appears to lack WannaCry's inadvertent kill switch.
Plus, it has the ability to infect even fully patched Microsoft Windows systems.
But much about the malware - hereafter referred to as NotPetya - remains
unclear. That includes the identity of the individual or group who launched the
attack and their motivation, as well as the "patient zero" in the attacks and
how long related infections might propagate before being brought under control.
Here is what is known so far:

Affected: 65+ Countries
Security experts say NotPetya first appeared Tuesday in Ukraine and quickly
spread across Europe and beyond.
On Tuesday, Microsoft counted at least 12,500 infected systems across 65
countries. Those include Belgium, Brazil, Britain, Denmark, Germany, Russia and
the United States.
In the U.K., advertising firm WPP reported that it had been affected. Meanwhile,
in the United States, two hospitals in Heritage Valley Health System in
Pennsylvania reported infections, as did pharmaceutical giant Merck.
Multinationals See Lateral Movement
Multinational organizations, such as Copenhagen-based shipping giant Maersk,
reported that the malware was able to move laterally through their networks
across geographically dispersed operations. Maersk reported outages not only in
Denmark, but also the United Kingdom, Ireland and beyond.
Multiple Propagation Methods
Once NotPetya infects a system, however, it can spread laterally, using other
techniques, to other systems that touch the same networks. "It will begin to
hijack local credentials from the Windows Local Security Authority (lsass.exe),
then leverage those credentials via PsExec or WMI in an attempt to remotely
compromise other systems on the local network," Kirk Soluk, manager of the ASERT
threat intelligence and response team at Arbor Networks, says in a blog post.
Likely Patient Zero: MeDoc User
Multiple security firms report that at least some NotPetya infections are being
spread via a widely used Ukrainian accountancy software program called MeDoc.
"Microsoft now has evidence that a few active infections of the ransomware
initially started from the legitimate MEDoc updater process," it says.
Security researchers say MeDoc may be the "patient zero" - the first victim to
be infected with the malware.
Read more here
govinfosecurity.com
Ransomware Vaccine Now
Available
According to analysis by CyberArk Labs, the new Petya variants appear not to
affect Windows endpoints that are configured to use a US English-only keyboard.
That leads researchers to believe that the new malware may have been
developed by a nation state whose target is a specific country or set of
countries. Still, Windows users and enterprises around the world should
take the new threat seriously.
Thanks to Cybereason researcher Amit Serper, there's now a "vaccine" that can be
applied to Windows machines that haven't yet been infected. Serper's discovery
findings have been confirmed by TrustedSec, Emsisoft, and PT Security. Unlike
the killswitch for WannaCry that was discovered by Marcus Hutchins, Serper's
"vaccine" must be manually applied. He warns that his idea is
merely a temporary fix.
infosecurity-magazine.com
A cyberattack disrupts
FedEx's TNT Express unit
Operations of FedEx Corp.'s European subsidiary TNT Express have been affected
by a cyberattack that is wreaking havoc with computer networks across the globe.
The TNT disruption comes about six weeks after FedEx said it was affected by the
"WannaCry" malware that locked up company networks and demanded payment in
bitcoin, a digital currency. "Like many other companies, FedEx is experiencing
interference with some of our Windows-based systems caused by malware. We are
implementing remediation steps as quickly as possible. We regret any
inconvenience to our customers," FedEx said May 12, declining to detail how it
was affected.
digitalcommerce360.com
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Amazon Prime is biggest
concern for Canadian retailers Amazon is
Canada's biggest e-commerce retailer by a vast margin, according to a
new analysis from BMO Capital Markets. BMO estimates the Seattle-based retailer
and operator of Amazon.com and Amazon.ca generated just over $3.5
billion in Canadian e-commerce sales in 2016, up from an estimated $2
billion in 2014.
"There is a sizable gap in Canadian e-commerce sales
between the company and all the other retailers," BMO retail analyst Peter Sklar
wrote in the report.
Sklar attributes Amazon's rapid online sales growth
in Canada to a continued growth in product categories at Amazon.ca, as well as a
growing number of Canadians who subscribe to Amazon Prime, the e-commerce
giant's $79 annual priority delivery subscription.
"Whole Foods Canada
has a limited physical distribution footprint for Amazon to leverage: 13
locations in Canada, with only six offering awkward, semi-online delivery
services. The more pressing threat for Canadian retailers is Amazon's
continued foray into general merchandise categories and an increase in
the number of Prime-eligible items."
calgaryherald.com
With its 'endless aisle'
Walmart Canada takes another swipe at Amazon As
Amazon makes a bold move into bricks-and-mortar fresh grocery retailing through
its pending purchase of Whole Foods, Walmart Canada is increasing the amount of
products available on its Walmart.ca website in the next two months by opening
it up to an "endless aisle" of third-party Marketplace sellers, making goods
from outside brands and small businesses available for sale on its website.
At the same time, Walmart Canada is launching in-store pickup for the goods
it sells online, a model known in the industry as "click and collect." It's a
draw for customers who want to save the cost of having items delivered to their
homes. "Our plan is to have 100 stores with (the feature) by Christmas,"
Tappenden said, and over time roll out the pick-up feature to the remainder of
Walmart's 410 stores across the country.
It comes well over a decade into
a war between Amazon, a pioneer of marketplace selling in addition to its own
offering of goods, and big-box retailers such as Walmart and Best Buy, who have
been dealing with Amazon and eBay's encroachment into what was originally their
biggest asset - a vast selection.
financialpost.com
Sears Canada to close 59 stores, lay off 2,900 in
restructuring
Employees won't get any severance
Sears Canada plans to close 59 stores and eliminate 2,900 jobs across the
country as part of a court-supervised restructuring process.
Shares in
Sears Canada were halted Thursday morning after the retailer applied for and was
granted protection from its creditors under the Companies' Creditors Arrangement
Act - the law that covers insolvency proceedings.
The move gives the
retailer 30 days to restructure itself, which includes $450 million in
debtor-in-possession financing to fund the company while it restructures, a
process that will include closing dozens of locations and laying off thousands
of workers.
The chain will axe 20 full Sears stores, 15 Sears Home
Stores, all 10 outlet stores and 14 Sears Hometown stores - roughly one-third of
its current retail footprint.
cbc.ca
huffingpost.ca
Affected Sears locations are listed here:

Sears Canada store closures expected to have little
impact on RioCan RioCan Real Estate
Investment Trust says the restructuring of Sears Canada is expected to have a
far smaller impact on its business than when Target closed up shop in Canada.
The Toronto-based real estate trust says seven of the 59 announced Sears
closures are in RioCan properties and represent 0.4 per cent of the trust's
annual rental revenue. The timing of the closures has not been finalized, but
RioCan also says the closure of a Sears Outlet store in Timmins, Ont., had been
previously announced and the lease is about to expire. The other six locations
are Sears Home stores in Calgary, Toronto and four smaller Ontario cities
(Kingston, Orillia, Sudbury, Windsor). The longest of those leases has nearly
six years left, but most of them expire within two years. Sears Canada received
court protection from creditors on Thursday and announced a plan to close 59
locations and cut 2,900 jobs.
660news.com
Theft reduction or more red tape?
London, Ont.
wants pawn shops to photograph items London
city council is inching closer to mandating pawn shop dealers to take pictures
of items sold at their stores with some second-hand dealers calling it "unfair."
The motion was introduced to cut down on people stealing personal items by
making it hard to re-sell them in the city. He hopes the steps address "some of
these stolen goods that are being sold at second-hand dealers."
Several
pawn shop owners in London told CBC News that they do not support the proposed
changes to the by-law, saying they're already keeping meticulous records. "I
think it's a misconception," said one owner. "Stuff doesn't come to our store
that's stolen. It doesn't make sense for any pawn broker to take a stolen item
because you're just out the money."
cbc.ca
Canadian parent
company of Circle K completes $4.4 billion merger with CST Brands
The Canadian parent company of Circle K convenience stores finalized its
$4.4 billion merger with CST Brands Inc. as CEO Kim Lubel announced she
is leaving the San Antonio-based convenience store operator. The CST
acquisition is a big get for Quebec-based Alimentation Couche-Tard's
fleet of Circle K convenience stores. After selling off 229 stores to
satisfy antitrust regulators in the U.S. and Canada, Couche-Tard will
have gained more than 1,300 stores in both countries via the sale,
expanding its footprint to almost 9,500 locations including 666 in
Texas.
mysanantonio.com
Retail Council of Canada Loss
Prevention 2017
Registration Now Open! Conference set for Sept. 19
Retail Council of Canada is dedicated to providing retailers with
the latest in best practices and leading solutions for the ever
changing landscape of retail & loss prevention.
Top LP
topics and trends will be discussed at this year's conference such
as:
•
Data protection •
Business continuity
• Fraud detection & investigative tools
• Analytics & technology
• Supply chain security
• Enterprise risk management
Don't miss out on this day of new connections and industry
insights!
Register today!
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Clandeboye,
MB: Shot fired during armed robbery;
Gunman remains at large
Manitoba RCMP are searching for an armed robber who fired a shot during a heist
in the RM of St. Andrews. A man had entered the business wearing a baseball cap
and a neck warmer over his face, and carrying a backpack. He pointed a gun at an
employee and demanded all the money in the till, RCMP said Tuesday.
When
another employee entered the business, the robber ran out the front door, but
not before a shot was fired from the weapon, which was pointed at the floor,
police said. No one was injured and an undisclosed amount of cash was stolen.
winnipegfreepress.com
Winnipeg, MB: Man charged after two-day Winnipeg
armed robbery spree
4 businesses hit within 24 hours
A 34-year-old Cross Lake man is charged with four counts of robbery and other
offences after robbing four businesses in Winnipeg over the course of 24 hours
June 23-24. The string of robberies began June 23 at a retail pharmacy chain on
when a man with his face covered and carrying a blunt object approached an
employee and attempted to rob the establishment but was unsuccessful and left
empty-handed. About half-an-hour later, a man with his face concealed and
carrying a blunt object approached an employee and her child at a grocery store
and escaped with an undisclosed quantity of cash and merchandise. The third
robbery took place in a gas station on Taylor Avenue and the suspect left with
an undisclosed amount of money. The following day the suspect went into a beer
vendor with his face covered and attempted to rob the business but was
unsuccessful.
thompsoncitizen.net
Winnipeg, MB: Armed robbery
suspect armed with knife & scissors arrested after asking to be shot, jumping on
police car A 27-year-old Winnipeg man is behind
bars after he jumped on a police car while asking officers to kill him following
a convenience store robbery, police said Thursday morning. The man, who is
accused of robbing a convenience store in the same block, was armed when police
found him.
The man had scissors and a knife and asked officers to shoot
him, police said in a news release. Police said they Tasered the man but the
shock wasn't enough to stop him. Still armed, he jumped on the hood of their
cruiser, police said. Police shot the man a second time with a Taser and the
shock was enough to take him down, allowing officers to take him into custody.
cbc.ca
Sarnia, ON: Business owner
lured man to his store then staged break & enter
Vancouver, BC: 4-year-old
started fire that gutted 7-Eleven
Saskatoon, SK: Employee
injures and thwarts would-be thief with metal rod
Winnipeg, MB: Man arrested
after attempted robbery with a shotgun
Update: Windsor, ON:
Police arrest one of two suspects linked to pharmacy robbery
Barrie, ON: Puppy stolen
from pet store recovered, 4 kittens still missing
Update: Portugal Cove-St.
Philip's, NL: Man found guilty of bat-wielding robbery
Robberies &
Burglaries
•
Dryden Variety - Whitby, Ontario - Armed Robbery
•
Mac's - Barrie, ON - Robbery
•
Undisclosed business - Saskatoon, SK -
Armed Robbery
•
Undisclosed Convenience Store - Winnipeg,
MB - Armed Robbery
•
Undisclosed Convenience Store - Vaughan, ON
- Armed Robbery
•
Undisclosed Gas Station - Winnipeg, MB -
Armed Robbery
•
Undisclosed Gas Station - La Ronge, SK -
Armed Robbery
•
Undisclosed Grocery Store - Winnipeg, MB -
Armed Robbery
•
Undisclosed Beer Store - Winnipeg, MB -
Armed Robbery
•
Undisclosed Pharmacy - Winnipeg, MB - Armed
Robbery
•
7-Eleven - Saskatoon, SK - Armed Robbery
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Tensions are Bubbling.
Are You Ready?
Jon Grander,
VP, Asset and Revenue Management, Caleres

Ferguson, Missouri. Baltimore, Maryland. Taylor,
Michigan. New York City -- all were sites of civil unrest and riots in the last
two years, and restaurants, drug stores, grocery and convenience stores and
related retailers were hit hard. Civil unrest or civil disobedience may be a new
issue for retailers to contend with, but there are ways to make sure your
organization is prepared. Jon Grander,
VP, Asset and Revenue Management, Caleres, shares how his company managed
business continuity and employee safety amid the volatile 2014 Ferguson
protests.
Episode Sponsored By:
LPNN Quick Take #12

Joe and Amber
catch up with Nicholas Khalil,
Former President of
Iverify
and originator of the famous industry saying "Take care of the customer first,
and the rest will take care of itself." Learn how Iverify recently doubled their
capability and resources to enhance employee safety and reduce retail shrink.
Episode Sponsored By:

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The operational costs of
fighting online fraud According to
The Nilsen Report, an industry publication that covers card and mobile
industries, direct fraud losses incurred by retailers on all credit, debit
and prepaid payment cards totaled $16.3 billion globally last year, or
nearly 5.7 cents for every $100 in transaction volume. Total fraud volume
for the year was up a stunning 19 percent from 2015, outpacing even the 15
percent increase in payment volume.
Hard Costs
Hard costs to merchants associated with fraudulent card charges can
include not only the cost of goods sold but also shipping costs, where
applicable, as well as the administrative costs associated with processing
chargebacks. In addition, some retailers can incur penalties from card
associations such as Visa and MasterCard when their chargebacks exceed a
predetermined threshold. They also may owe processing fees to the banks that
issue cards.
In addition to the hard costs enumerated above, fraud
also can impact revenue, reputation, customer loyalty, and strategic
business planning.
Opportunity Costs: Lost Revenue
Merchants take a hit to revenue and inventory when a sale turns out
to have been paid for by fraudulent means. But retailers also lose when
legitimate transactions are declined due to suspected fraud that proves
unwarranted. Javelin Strategy and Research estimates that these false
positives account for three out of every ten declined transactions, and they
can directly harm merchants by robbing them of revenue they otherwise might
have booked.
Reputation and Customer Loyalty
Customers who see fraudulent charges on their monthly statements may blame
the merchant, becoming frustrated by the need to dispute the charges and
wary of doing additional business with the merchants that processed them.
Merchants who generate false positives at the point of sale also run the
risk of souring their reputation and relationship with customers, who may be
offended by having their card rejected and inconvenienced by having to go
elsewhere for the goods or services they need.
Quantifying
the Strategic Risks
In a recent survey of 155 finance
executives by CFO Research, in collaboration with Vesta, more than four in
ten respondents-43%-say the risk of fraud has interfered with their
organizations' efforts to develop new products or services, or caused them
to make changes to their business models. That number swells to 53% for
companies that derive more than 90% of their revenue from e-commerce, and
55% for those that use only internal resources to detect and assess fraud
rather than enlisting the aid of a third-party fraud-prevention specialist.
EMV Cards and Fraud Risk
The rate at which
online fraud is growing rivals the rate at which e-commerce is increasing,
which isn't particularly surprising. What may be surprisingto some is that
the debut of EMV chip cards, marketed as a fraud-fighting tool, appears to
be exacerbating the incidence of online payment fraud. While 71% of survey
respondents say payment fraud generally has decreased substantially since
the introduction of chip cards in the U.S. in 2015, six in ten (62%) say
both the number and dollar amount of credit card chargebacks has increased.
One possible explanation is that chip cards, which generate unique
transaction codes for every purchase, may have pushed fraudsters to focus
less on card-present transactions at brick-and-mortar stores and concentrate
more on online purchases. Countries that adopted chip cards in advance of
the U.S. rollout saw a similar shift in fraudster strategy.
digitalcommerce360.com
Chanel Scores Win
Against Amazon Sellers in Counterfeit Fight Chanel is
the victor in a multimillion-dollar trademark infringement lawsuit against
more than two dozen Amazon sellers allegedly peddling knock-off goods.
A California federal judge on Friday sided with the luxury house in
entering a default judgment against about 30 sellers of counterfeit
Chanel-logoed products that had been operating through Amazon.com.
While Chanel had initially sought $2 million from each seller-defendant for
every knock-off item they sold, the court whittled that number down to
$100,000, leaving Chanel to collect somewhere around $3 million as a result
of the decision.
Amazon now must disable the defending stores and
take down images of any infringing product. Amazon Payments is this week
supposed to transfer funds held in the accounts of the sellers to Chanel.
Although details of the account holdings are not available, the totals are
unlikely to equal the amount of damages.
wwd.com
Amazon will kick off
30 hours of Prime Day deals on the evening of July 10
Amazon Positions
Itself For Online Grocery Dominance With Dash Wand
eCommerce ThredUP to
Open Brick-and-Mortar Stores
Square Launches Hosted
Online Checkout
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Washington, DC: 2 Md. men
arrested for theft of over $20K worth of Alcohol
Two Maryland men have been charged in connection to the theft of over $20,000
worth of alcohol from box trucks parked at Montgomery County's Department of
Liquor Control warehouse. Jean Auguste, 27, of Lanham, and DLC employee Kelvin
Eugene Snowden Jr., 31, of Gaithersburg, allegedly stole around $21,769 worth of
alcohol from the trucks parked at the Gaithersburg warehouse. The DLC first
reported the theft to police in February; Police say six more thefts happened at
the DLC warehouse, twice in April and four times in May. On May 28, security
personnel at the DLC noticed a theft suspect on video surveillance and
immediately called police.
wtop.com
Polk
County, FL: Sheriff's Office Searching For Three Suspects In Retail Theft Case
This trio traipsed into the Family Dollar store on 3rd Street in Wahneta on June
20th, took some things (white shirt, yoga pants, cap gun & cap gun rings), then
took off in a Toyota Corolla. Actually, no - the guy with the dreadlocks saw the
store manager confront his friends in the car, so he walked the other way & hid
the stuff he stole behind a bush, then fled on foot. His friends left in the
car. It's not the crime of the century, but being the trained investigators we
are, we know that people who shoplift aren't exactly rule-followers, and tend to
commit other crimes as well. And, nobody likes a thief.
dailyridge.com
Saginaw County, MI: Woman
faces prison after 8th Shoplifting case in 3 years
A 25-year-old woman who has pleaded guilty in six separate shoplifting cases in
the last three years is again accused of thieving from stores, this time more
than $200 worth of goods from a Saginaw County Kohl's. During her arraignment
Monday, June 26, Rebecca E. Wiechec had to appear on video, as she's lodged in
the Bay County Jail in another felony retail fraud case.
mlive.com
Albuquerque, NM: Thieves steal $2,000 in
vacuums from sewing shop
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Shootings
Nashville,
TN: Three Vanderbilt Football Players Suspended From Team
After Target Shooting
Three football players at Vanderbilt University have been suspended indefinitely
after reportedly taking the law into their own hands, attempting to recover a
stolen cell phone. "Vanderbilt Football Coach Derek Mason has indefinitely
suspended the three student athletes reportedly involved in the June 26 shooting
incident at a Nashville Target from all football activities."

Tennyson had put his phone up for sale online. After a prospective buyer
expressed interest, the two agreed to meet around 5 p.m. Monday at the parking
lot of the Chili's restaurant on West End Avenue. He told police his phone was
stolen during the encounter. Later in the evening, Tennyson believed he say his
phone for sale online. The teens told police they created a fake account and
offered to buy the phone. After an agreement was made, the two parties arranged
to meet in the Target store parking lot. Tennyson, Daley and Coppet then drove
to the meeting location.
Officials with the Metro Nashville Police Department said one of them took a
pellet pistol. Coppet reportedly brandished it when the suspects arrived. That
was when one suspect got out of the car with a handgun and started firing. The
driver also revealed a shotgun and fired. Daley was shot in the leg. Coppet had
birdshot wounds to his arms. Both teens were expected to recover from their
injuries.
newschannel5.com
Brooklyn, NY:
Sporting Goods Store Owner Opens Fire During Attempted Robbery
An
attempted robbery ended in gunfire at a Brooklyn gun store Wednesday
morning. At around 10:55 a.m. at DF Brothers Sports Center on New
Utrecht Avenue in Bensonhurst, a man entered the store and asked to see
a gun for sale. The owner asked the man for his license, at which point
the man pulled out a can of pepper spray and sprayed the clerk. he owner
asked the man for his license, at which point the man pulled out a can
of pepper spray and sprayed the clerk. The suspect then smashed a
display case with a hammer and grabbed two guns. The owner pulled out
his own gun and fired at the suspect, who dropped the guns and ran off
empty handed.
cbslocal.com
Update: Memphis, TN:
Security guard arraigned on charges of shooting man over alleged meat
theft at Kroger
A
24-year-old man who worked as a security guard at Kroger was arraigned
Wednesday on charges of shooting a man in the arm over an alleged theft
of meat from the store. Police said in an incident report that Gregory
Towner told an officer on Monday that men had stolen meat and that he
fired a warning shot in the direction of their truck when they tried to
leave. The victim told police he was pulling off of the parking lot in
when he heard a shot and was struck in the right arm. When police
arrived at the scene, they found the man sitting in the passenger seat
of the truck that had a broken back window. He was bleeding heavily with
blood on the driver's seat and center console.
commercialappeal.com
Cleveland, OH: Man
shot during gas station robbery A
42-year-old man was robbed and shot early Wednesday while pumping gas,
police said. The shooting happened at the Hanini's gas station in the
city's Mt. Pleasant neighborhood. The shooter walked out of the gas
station and had a brief conversation with the 42-year-old man, police
reports say. The shooter walked to his car and sat there for about one
minute for walking back up to the man, according to police. He threw a
bottle of Simply Lemonade into the garbage can, opened the man's door
and shot him in the leg, police reports say. The shooter rummaged
through the man's car and stole $100 and his cellphone. He ran back to
his car and sped off, police reports say.
cleveland.com
Anchorage, AK:
Cigarette store clerk fires shot at theft suspect
A store clerk fired a shot at a theft suspect Wednesday evening in
Anchorage. Just before 7, Anchorage Police responded to Smoker's Choice
on reports of a theft and shots fired. According to APD, a white male
entered the store and ran out with a carton of cigarettes. The store
clerk fired one shot after the suspect, though police say there's no
indication the man was armed or that anyone was injured.
ktva.com
Robberies & Thefts

Labadieville,
LA: Man gets 12 years for Family Dollar robbery;
got away with $80
Tyler Cavalier said the Assumption Parish Sheriff's Office responded on the
night of Dec. 9, 2016, to the store. Investigators learned that the suspect had
entered the store wearing a mask and held one hand behind back as if he had a
weapon in his waistband. Coleman ran away after getting the cash, but other
customers were able to pull off his mask, Cavalier said. Witnesses and
surveillance footage from a nearby convenience store implicated Coleman in the
crime.
houmatoday.com
St Paul, MN: Man breaks into
Police Station, takes police radio
A 34-year-old St. Francis man has been charged with second degree burglary after
breaking into the St. Paul Police Department Western District Office. On Sunday
at 3 p.m., Jason Bradley Phyle parked his car at the Herberger's Department
Store and jumped the fence to the police department. After looking into cars in
the employee parking lot, he forced the employee-only door open and went inside.
Once inside, Phyle looked around the garage and went through officers'
belongings. After looking through items at the front desk, he took an officer's
official police-issued radio and left the police station and went to the nearby
Target.
fox9.com
Niagara Falls, NY: After 66
convictions, man says 'I retire' from life of crime
Ricky Q. Caldwell, 52, has more criminal convictions than his age. Caldwell, of
Niagara Falls, was sent to state prison Tuesday for his 66th criminal conviction
"In my illustrious career, I apologize, and I retire," said Caldwell to State
Supreme Court Justice Richard C. Kloch Sr. Caldwell was caught this time for
robbing a man in his car outside a 7-Eleven store in Niagara Falls. Police found
his glasses in the victim's car. The retirement announcement is not new.
Caldwell said the same thing in 2013, the last time he went to prison for
shoplifting and pulling a knife on a clerk at the Family Dollar store. Not
counting parole violations, Caldwell is now going to prison for the sixth time.
newyorkupstate.com

Kanawha County, WV: Couple leaves
grocery $100 in goods without paying
San Jose, CA: 82-YO woman recovers serious
injury after Apple Store robbery
Laredo, TX: Pawn Shop employee busted for
theft on over $10,000 in cash
Cape Town, South Africa: Police arrest 4 in
botched Cell Phone store Robbery
Zales on Steinway Street in Queens, NY
reported a Grab & Run on 6/26, no value given
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•
CVS - Nashville, TN - Armed Robbery
•
C-Store - Dallas County, AL - Burglary (ATM)
•
DF Brothers Sports Center - Brooklyn, NY - Armed
Robbery/Shooting
•
Flash Foods - Warner Robins, GA - Armed Robbery
•
Flight Deck Hobbies - Clovis, CA - Burglary
•
Giant Eagle - Edgewood, PA - Armed Robbery
•
Goodwill - Watsonville, CA - Burglary
•
Grandpa Rich's Meat - Topeka, KS - Armed Robbery
•
Mad Hatter - Dunkirk, NY - Burglary
•
Metro PCS - Washington, D.C. - Robbery
•
Paradise Quickstop - Texarkana, TX - Armed Robbery
•
Pet Supermarket - Jacksonville Beach - Robbery
•
Smoker's Choice - Anchorage, AK -
Robbery/Theft/Shot Fired
•
Sunrise Surf Shop - Jacksonville, Beach, FL -
Robbery
•
Superette Store - Kingsville, TX - Armed Robbery
•
Superior Discount Liquor - Greenwood, IN - Armed
Robbery
•
Turnpike Liquor Store - Shrewsbury, MA - Armed
Robbery
•
7-Eleven - Charlotte, NC - Armed Robbery
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Daily Totals:
•
14 robberies
•
4
burglaries
•
2 shootings
• 0 killed
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None to report.
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Jacksonville, FL
Responsible for developing, implementing and managing the
company's Business Continuity (BCP) and Life Safety Programs for the Store
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is not limited to emergency response, disaster recovery and site preparedness
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Asset Protection Program Sr Manager
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What You Need to Succeed
The 9 Commitments Required
to Succeed To be successful requires certain
commitments: be ready for things to be challenging, filled with frustration and
require you to be flexible. Although you may not have control of the events in
your way, keep committed to your success in these ways and you'll reach it.
Turn
terror to triumph
Use a Compass Not a Map for
Future Success When leading your team to
success, make sure you use a compass, not a map. Maps use an older command and
control style of leading: the path is set, no deviations. Compass leadership is
all about discovery and taking chances.
Stay ahead of the pack
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The Real Secret About
Success Is that It's Invisible Success is never
easy to obtain, but it also doesn't just happen externally. The real core of
success is invisible, and happens each time you fulfill a personal goal, every
time you're happy with something you accomplished.
Real success comes when you're true to yourself
Three Things You Need to Do
to Achieve Success Most cases, people are
praised for their efforts after they've reached success. Don't just reward
results, change behaviors and reward efforts, improvements and winning
attitudes. All of these are behaviors that will lend a hand to reaching success.
Reward effort, reach success
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Providing a reference on an executive is a serious commitment and should
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executive. For example, when a company hires a $100,000 a year executive,
they'll spend close to $200,000 on that executive in the first year alone merely
to get the executive up and running. And if your recommendation isn't accurate,
it could lead to problems not only for the company referencing the executive,
but also for the executive themselves and that's the real concern. So when
you're asked to give a reference, make sure you understand the position they're
looking to fill and give an accurate assessment based on your experience and
knowledge of that person and of the needs of that position. Because the last
thing anyone wants is to have an executive fail in their new position if it
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