Rent-A-Center Transforms to Asset Protection and Reorganizes Field Team
Rent-A-Center's Loss Prevention department has rebranded to the Asset Protection
department, better aligning their role with the direction of the
"The Asset Protection
team will continue to contribute to the success of the organization through our
traditional role of profit improvement," says Jim Carr, Senior Director - Global Asset Protection
for Rent-a-Center. "Additionally, we will now contribute in
other areas of the business such as supply chain, crisis management, compliance
and global travel safety. We are taking a broader approach to the business,
looking at opportunities to leverage data, technology and remote capabilities.
While the field continues taking on additional responsibility, we also increased
the compensation of 88% of our team."
Rent-a-Canter's Asset Protection department has also restructured, introducing a
program that aligns their current field-based resources with both brands of
their business. Their U.S. and Canada field organization has been restructured
into three zones, each led by a Senior Zone Asset Protection Manager. Jim
Carr announces the following promotions to Senior Zone Asset Protection Manager:
||Mark Conachen joined RAC in November of 2008 and has excelled as a Regional Loss
Prevention Manager and Divisional Loss Prevention Manager. Prior to joining RAC,
Mark held numerous loss prevention and operations positions at Lowe's, Home
Depot and Target. Mark is a Certified Fraud Examiner and a graduate of Michigan
State University where he earned a bachelor's degree in Criminal Justice.
||Bill Mason began his career with RAC in April 2008 and has been a valued member
of the loss prevention team, driving departmental initiatives focused on training
and auditing. Prior to joining RAC, Bill spent 15 years with JONES APPAREL GROUP
as the Vice President of Security and Facilities. Bill is a Certified Fraud
Examiner and a graduate of Rowan University with a bachelor's degree in Criminal
||Jesse Vera joined RAC in June 2012 and has been instrumental in moving our
department forward. Jesse brings diverse leadership experience in both
Operations and Asset Protection from Toys R Us, Access Financial, Blockbuster
and Radio Shack. Jesse attended Ranger College in Ranger, Texas.
Thank you to Jim Carr for this article submission!
We at the Daily would like to wish Jim and the entire RAC AP Team the best of
Bloomingdale's improves training, saves millions by asking employees to play
games At Bloomingdale's, an initiative targeted to teach store
associates about safety has grown into a program that saves the organization
$2.2 million a year - and it's all fun and games. "I'm not sure if a lot of
people can use fun and safety in the same sentence, but we've been able to do
that at Bloomingdale's," said Chad McIntosh, vice president of loss prevention
and risk management for the retailer, during his presentation at the NRF PROTECT
Loss Prevention Conference. Bloomingdale's uses a gamification platform that
hooks up to the store's point-of-sale system and allows store associates to play
games while getting bite-sized on-the-job training. After logging in to the POS,
the associates have the option to play a variety of addictive, brain teaser-type
games that present a few training questions during the course of the game.
The program is completely voluntary, yet McIntosh said that participation among
employees is more than 90 percent. For Bloomingdale's, this means that more than
15,000 associates are exposed to loss prevention messages every day.
McIntosh attributes the high adoption rate to the way store LP staff take the
time to demonstrate the program to skeptics. He finds that if sales managers
embrace it, their associates will too. "If it's important to your manager, it's
going to be important to you too," he said. The program has been used to train
employees on things like safety protocols, shrink issues, wardrobing policies
and OSHA requirements and certifications, and McIntosh said it has resulted in
millions saved annually. Results like that get noticed. The company is now
looking for others ways to apply gamification to more parts of its organization.
President Obama Making Millions More Americans Eligible for Overtime - Retail
Managers Get a Raise President Obama announced Monday night a rule
change that would make millions more Americans eligible for overtime pay. The
rule would raise the salary threshold below which workers automatically qualify
for time-and-a-half overtime wages to $50,440 a year from $23,660, according
op-ed article by the president in The Huffington Post. "Right now, too many
Americans are working long days for less pay than they deserve," the president
wrote. The administration has the power to issue the regulation, which would
restore the overtime salary threshold to roughly where it stood in 1975 in terms
of purchasing power, without congressional approval. The rule, which would most
likely be completed in 2016, would give workers whose salary is between the
current threshold and the new threshold a raise if they work more than 40 hours
a week. The NRF
argues that the new regulation would take away managers' "ability to use
their own discretion in deciding whether to put in the extra hours sometimes
needed to do their job." The NRF also argues that the overtime expansion would
"add to employers' costs, undermine customer service, hinder productivity,
generate more litigation opportunities for trial lawyers and ultimately harm job
NRF: Obama Overtime Proposal Would Erode Pathway to Careers
The National Retail Federation today issued the following statement from Senior
Vice President for Government Relations David French on the release of proposed
new federal overtime rules: "The Administration seems to be under the
distorted impression that they can build the middle class by government mandate.
Turning managers into rank-and-file hourly workers takes away the career
opportunities offered by private sector entrepreneurs and job creators that are
the true path to middle-class success." ... "Our research shows that the
managers who would supposedly benefit oppose this plan and that few workers
would actually see more take-home pay. There simply isn't any magic pot of money
that lets employers pay more just because the government says so."
Cross Border Credit Card Fraud: 50% of U.K. Debit Card Fraud
is in the U.S.
FICO has just released data on fraud patterns on 52 million active UK debit
cards, and the patterns are a mixed bag of good, bad and scary.
The most startling figure relates to cross-border fraud. The percentage of
fraudulent transactions on UK debit cards that come from cross-border use rose
25 percent. What's more shocking is that nearly half of these fraudulent
cross-border transactions - 47 percent - took place in the US. As shown in the
chart above, the US was only the third highest country in terms of overall
cross-border transactions on UK cards, but by far the highest for fraud. This is
especially pertinent when one considers the additional risk that should arise in
countries with far higher card payment activity, such as Luxembourg, the central
processing hub for the likes of PayPal's card-not-present (CNP) transactions.
Why is the US-based cross-border fraud so prevalent? As with the figures FICO
released earlier this month, showing an unprecedented spike in fraudulent ATM
cash-outs, the US continues to be a target area for criminals because they have
not yet implemented EMV technology. Now that they are, and the first liability
shift is taking effect later this year, it seems that criminals are in a rush to
exploit the weakness before the US bolsters its defenses.
The growth in cross-border fraud also overlaps with a rise in CNP fraud, which
accounted for 68 percent of all fraudulent debit card transactions, and 84
percent of cross-border fraud transactions. CNP accounted for 63 percent of
total fraud losses and 57 percent of cross-border fraud losses. However, CNP
fraud transactions decreased by 3 percent and CNP fraud losses remained flat at
£98 million between the two periods.
Unethical Attorneys Tainted Swipe-Fee Deals, Retailers Say
An unethical relationship between a former MasterCard Inc. lawyer and a
plaintiffs attorney that resulted in their sharing confidential information
irrevocably tainted multibillion-dollar swipe fee settlements with MasterCard,
Visa Inc. and American Express Co., an attorney representing major retailers
told a New York federal court Monday. Representatives for 7-Eleven Inc., Home
Depot Inc., Target Corp. and other merchants renewed their attacks on the credit
card settlements at a hearing Monday in Manhattan. The settlements have been
under intense scrutiny after it was revealed earlier this year that former
Willkie Farr & Gallagher LLP partner Keila Ravelo and plaintiffs attorney Gary
Friedman, legal adversaries in the cases, had shared emails and other
information tied to the litigation. The antitrust litigation is over swipe
fees that credit card companies charge retailers and steering rules AmEx has
used; the situation has been complicated because the communications include
confidential information and implicate both the MasterCard and Visa case as well
as the separate AmEx case.
Nilson Report: U.S. merchants' card processing fees continue to rise
With more Americans using credit, debit and prepaid goods to pay for goods and
services, the amount merchants pay to process those cards continues to rise.
General purpose and private label credit, debit, and prepaid cards generated
$5.165 trillion in payments for goods and services in 2014. Processing fees,
including interchange paid by U.S. merchants to handle that business, were
$78.09 billion, up from $72.44 billion in 2013 when cards generated $4.768
trillion, according to the annual report on U.S. merchant processing fees
published by The Nilson Report, a newsletter covering the card and mobile
Sysco pulling out of $3.5 Billon US Foods buyout after FTC move
Sysco is scrapping its proposed $3.5 billion buyout of US Foods after a Federal
Trade Commission legal victory that temporarily blocked the deal to combine the
two food-service companies. The FTC opposed the deal, saying it would reduce
competition by putting 75 percent of the national market for suppliers to
restaurants and other food-service operations under the control of one company.
The U.S. District Court in Washington, D.C., granted the halt on Tuesday. The
end of the deal will cost Sysco. It will pay $300 million to US Foods and $12.5
million to another company, Performance Foods Group, in breakup fees.
Performance Foods had a deal to buy 11 US Foods facilities in 11 markets. The
deal, announced in December 2013, was originally intended to close in 2014, but
opposition from antitrust regulators delayed that.
OPM Takes Background Investigations Portal Offline Due to Vulnerability
The Office of Personnel Management (OPM) has taken offline a web-based platform
used to complete background investigations due to the discovery of a security
vulnerability. According to a statement posted on the OPM's website, the move to
temporarily suspend the portal, known as E-QIP, follows a comprehensive review
of the government agency's IT systems. The post goes on to say that E-QIP, which
is used as part of the OPM's EPIC software suite to process security clearances
and background checks, will likely be unavailable for the next four to six
weeks as improvements are made to the platform's security.
NJ Law Would Limit Employment Credit Checks - Except for Law Enforcement and
Security Jobs Employers would face thousands of dollars in fines if
they require credit checks on current and prospective employees, except for
financial and law enforcement positions and in cases in which they suspect a
worker is breaking the law, under legislation limiting employment credit checks
that the New Jersey Senate approved on Monday. Employee credit history,
credit score, credit and bank account balances, account numbers and payment
history would be off limits unless the employer is required by law to obtain
a credit report or believes that an employee is engaged in an illegal financial
activity, according to the substitute bill for S724 and S1130, which received
22-16 approval. However, credit history is considered a "bona fide
occupational qualification" for law enforcement and security jobs and managerial
positions that involve finances, and for jobs in which the employee would
have access to customers', employees' and employer's personal belongings,
financial assets or financial information; would handle money transfers, issue
payments and enter property contracts; or would have an expense account.
If the legislation gets signed into law, New Jersey would join the 11 states
that also limit employers' use of credit checks, the senators noted. California,
Colorado, Connecticut, Delaware, Hawaii, Illinois, Maryland, Nevada, Oregon,
Vermont and Washington have similar laws, according to the National Conference
of State Legislatures.
Hawaii Gov. David Ige says he'll veto Retail Theft Bill
Hawaii Gov. David Ige said he plans to veto a proposed law that nearly doubles
the monetary value of retail goods that suspected thieves can steal before they
are charged with a felony. His decision, made public on Monday, came in response
to calls from retail industry leaders to veto the proposed law amid concerns
that it may send the wrong message to thieves. "We have been advised by county
prosecutors that increasing the threshold for felony theft from $300 to $750
will eliminate the deterrent effect within retail markets," Ige wrote in his
veto message released on Monday. "The retail merchants, in particular, are
concerned that this will increase their revenue loss from shoplifting." That
proposal, outlined in Senate Bill 569 and passed by the state lawmakers, raises
the stolen monetary value threshold to $750 from $300 for a second-degree theft
charge. Under current laws, state courts may impose a minimum $1,000 fine,
or two-fold damages sustained by the victim, whichever is greater. A maximum
five-year prison sentence, meanwhile, can be handed down for subsequent
Inside Wal-Mart's Neighborhood Market strategy
Bon-Ton selling 6 stores to help pay off loan
Apple conspired to fix e-book prices, U.S. appeals court rules
Security Firms Gear Up For Marijuana Legalization
in Oregon July 1
Quarterly Same Store Sales
Birks Group Q1 up 16%
Finish Line Q1 up 5.5%
Bed Bath & Beyond Q1 up 2.2%
All the News - One Place - One Source - One
The D&D Daily respects your time & doesn't filter retail's reality
Retailers Lack Fraud Management Tools for Omnichannel - 80% of Retailers are
'Fighting Fraud in Silos' Organizational silos hamper the management
of cross-channel strategies for tackling fraud by global retailers. That was
just one conclusion from a study conducted by research firm Forrester Research
and commissioned by global payments firm ACI Worldwide. The study, done in
March, surveyed 170 retailers selling through online and offline channels.
Michael Grillo, senior product marketing manager at ACI Worldwide, said the
survey results suggest that "fighting fraud in silos" limits retailers'
ability to effectively look at the big picture. Among the key findings, 65
percent of retailers feel they lack adequate fraud management tools and 54
percent felt they do not have the skilled staff needed to manage fraud.
"Omnichannel data aggregation, the increasing number of payment options, the
demand for faster fulfillment and the rapidly changing nature of fraud all
present significant challenges to retailers' fraud-management programs," the
study concluded. Braatz said retailers need a combination of "fraud rules and
analytics" that add speed and sophistication to fraud detection. Further, access
to global fraud intelligence can help them interpret and respond to
fast-changing patterns of fraud, he noted. |
The study also showed that resources are not being allocated appropriately to
tackle current fraud trends. For example, less than half of retailers surveyed
said they use real-time rule and neural models for the protection of their
card-not-present channels, and almost two-thirds said they use those tools for
their card-present channels. Retailers are using different fraud capabilities
for card-present and card-not-present channels. Hampering the strategies to
prevent fraud include more than 80 percent of retailers who said they are
still operating siloed fraud management teams, monitoring and managing fraud by
channel rather than working as holistic cross-channel teams.
Grillo noted that in-store and online fraud detection and prevention efforts
should include real-time capabilities, which means stopping fraud during the
authorization path, as well as analytics designed to monitor nontypical behavior.
"Deploying these types of preventative tactics should be the starting point," Grillo concluded.
Battling Insider Fraud: Reducing the danger retailers face from employees
No matter which day of the week you look, data security will be in news
headlines. Breaches, fines and reform are but some of the reoccurring topics
seen on a daily basis. This month, LastPass, a company that prides itself on
managing and keeping consumer passwords safe in the cloud has been reported as
suffering a data breach. If password security companies find it hard to tackle
the thorny issue of data security, what hope does that leave the rest of us? You
could be forgiven for thinking the majority of data breaches that occur are
attributable to cyber criminals and hackers. They're not. It is just that these
are the most widely reported. However, unreported instances of Card Not Present
(CNP) fraud only means that there's a continued lack of visibility and awareness
of the issue within retail. A chain is only as strong as it's weakest link and
within a retail environment, the unassuming contact centre is increasingly
becoming a point of vulnerability. The chaotic contact centre environment,
combined with confidential customer payment data in close proximity to contact
centre agents creates the perfect environment for insider fraud. As a result, organised criminal gangs are increasingly targeting both the contact centre and
the staff who work there.
Crooks Use Hacked Routers to Aid Cyberheists
Cybercriminals have long relied on compromised Web sites to host malicious
software for use in drive-by download attacks, but at least one crime gang is
taking it a step further: New research shows that crooks spreading the Dyre
malware for use in cyberheists are leveraging hacked wireless routers to deliver
their password-stealing crimeware. According to a recent in-depth report from
Symantec, Dyre is a highly developed piece of malware, capable of hijacking all
three major web browsers and intercepting internet banking sessions in order to
harvest the victim's credentials and send them to the attackers. Dyre is often
used to download additional malware on to the victim's computer, and in many
cases the victim machine is added to a botnet which is then used to send out
thousands of spam emails in order to spread the threat.
New Sears smart store dedicated to 'connected' home solutions
Sears has opened a store in the heart of the Silicon Valley dedicated to smart
technology products for the home. The retailer's new "Connected Solutions"
flagship is located at The Shops at Tanforan shopping center, in San Bruno,
California. The 4,000-sq.-ft. store features a living room, kitchen, nursery,
workout room, garage and outdoor area where consumers can experience the
benefits of smart technology firsthand. Nationally, Sears is expanding its
assortment of smart technology home products to hundreds of stores. In addition
to the just-opened flagship, Sears currently operates three 2,000-sq.ft.
Connected Solutions stores in the Chicago area.
Walmart piloting product content system for suppliers - and customers
Meet NCR's one-stop omnichannel shop for retailers
The Zellman Group Legal Team Spotlight
The civil recovery statutes are frequently under scrutiny as a result of abuses
in the industry. There have been several attempts to repeal or change these
statutes this year. Repeal or significant change to the statutes will adversely
impact Loss Prevention departments. The Zellman Group is managed by retail
executives with intimate knowledge of Loss Prevention in the retail and food
service sectors. The Zellman Group continues to work closely with state Retail
Merchant Associations to ensure the protection of current recovery statutes. The
Zellman Group is a leader in Risk Adverse Civil Recovery. Staying true to this
approach, The Zellman Group is PCI compliant and maintains an SSAE 16.
The Zellman Group's Risk Adverse approach to Civil Recovery is lead by our Chief
Counsel, Michael Ira Asen with our extended team of attorneys.
Michael Ira Asen, is licensed in the states of New York and New Jersey.
He is admitted to practice in the United States Supreme Court, the United States
Courts of Appeal, Second and Third Circuits, the United States District Courts
for the Southern District of New York, Eastern District of New York and New
Jersey. Mr. Asen has more than 40 years of legal practice. He has an AV
Preeminent Peer Review Rating, the highest professional rating available to
lawyers by Martindale-Hubbell.
Our attorneys include:
Ronald D. Halpern was admitted to the Minnesota Bar 1974; he
was admitted to both the California Bar and to the Washington D.C.
Bar in 1978. He is also admitted to the U.S. Court of Appeals, 9th
Circuit. Mr. Halpern is a graduate of Princeton University, cum
laude. California civil recovery cases are reviewed and managed by
Martin J. Horn was admitted to North Carolina Bar in 1991.
Mr. Horn is admitted to practice in Federal Court. All North
Carolina civil recovery cases are reviewed and managed by Mr. Horn.
A. Craig Abrahamson was admitted to the Minnesota Bar in
1979, admitted to the Oklahoma Bar in 1982 and admitted to Missouri
Bar in 1991. Mr. Abrahamson is AV Preeminent Peer Review Rated by
Alan Scheinthal was admitted to Texas Bar in 1985. Mr.
Scheinthal is AV Preeminent Peer Review Rated by Martindale
Christopher M. Boedefeld was admitted to the Missouri Bar in
2004 and the U.S. District Court Eastern Division of Missouri in
Matthew Baker was admitted to the Kentucky Bar in 1986.
Robert T. Collins was admitted to the Puerto Rico Bar in 1990
and the U.S. District Court, Puerto Rice and U.S. Court of Appeals,
First Circuit in 1994.
Alexander R. Ferrante was admitted to the Pennsylvania Bar in
1985, admitted to the Connecticut Bar in 1985 and admitted to the
New Jersey Bar in 2006. Mr. Ferrante is AV Preeminent Peer Review
Rated by Martindale Hubbell.
Marc Lazenby was admitted to the West Virginia Bar in 1992.
Thomas Napierala was admitted to Wisconsin Bar in 1990. Mr.
Napierala is AV Preeminent Peer Review Rated by Martindale Hubbell.
Mark A. Nelson was admitted to Florida Bar and the U.S.
District Court, Middle District of Florida in 1987.
Thomas Yeager was admitted to Maryland Bar in 1990.
For more information, please contact us a