Filmed live on June 25th at NRF Protect
on the National Retail
Dr. Richard Hollinger, criminology
professor at the University of Florida and lead author of the National Retail
Security Survey, sits down with LPNN for a candid discussion on the latest
findings from the industry-benchmarking annual study on retail loss. According
2015 NRSS, inventory shrink averaged 1.38% of retail sales, or $44
billion - with shoplifting accounting for the largest portion of reported
shrink, surpassing internal theft for the first time ever. Dr. Hollinger talks
about the challenges of quantifying ORC, the emergence of data analytics, the
possibility of body cameras on retail employees, and the surprising fact that
many LP departments are reporting budget increases for the first time in years.
Episode Sponsored By:
Can Selfies Fight Payment Card Fraud? MasterCard Tests Facial Recognition App
MasterCard is set to trial a smartphone app that will let users authenticate
themselves to approve online transactions using not just their fingerprint, but
also their face, via the equivalent of taking a selfie. The goal is to battle
payment card fraud, without users having to remember passwords. Facial
recognition is already a feature on Google Nexus devices, although Google warns:
"This is less secure than a pattern, PIN or password. Someone who looks similar
to you could unlock your phone." Hold up your phone, see your mirror image
inside a designated circle, blink once, and it's done. "The new generation, which is into selfies . . . I
think they'll find it cool. They'll embrace it," Ajay Bhalla, MasterCard
President of Enterprise Safety and Security, told CNNMoney. The facial
recognition test is a part of the company's grand vision to do away with
passwords for online payments. MasterCard previously outlined a future where
static passwords are replaced by biometric scans, voice recognition and a
wristband which authenticates a cardholder through their unique cardiac rhythm.
With payments on mobile devices expected to represent 30% of all online
retail sales by 2018, it pays for MasterCard to test out new ways of, well,
The next big thing in e-commerce? Grocery
A survey of 1,100 U.S. online grocery shoppers from natural and organic online
grocer Door to Door Organics shows that more than half (54%) said in the past
year they had increased the amount of grocery shopping they do online by an
average of 29%. When it comes to what grocery products consumers are buying
online, 23% of respondents said they do not buy fresh grocery products (e.g.,
meat, fish, dairy, produce) online. Of those who do purchase produce and other
fresh grocery items online, 57% said they had been disappointed in the quality
or freshness of these purchases at least once in the last year.
Amazon bills Prime Day as a bigger-than-Black-Friday sale
The July 15 event, available to new and existing Prime members, marks the online
retail giant’s 20th birthday.
Timeline of PayPal's Biggest Days In History
Mobile Apps Drive Big Returns For UK eCommerce Market
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
NBC 5 Chicago: How Thieves Are Stealing Next to You at the Grocery Store
There's a new twist on an old crime. And you may never know it's happening in
front of you as you shop for groceries or pick up your prescription medications
at the drug store. It's called "fencing" and low-ticket items like razor blades,
baby formula and energy drinks are in demand across the Chicago area. NBC 5
Investigates has found a tangled web of players in the fencing game.
Investigators said fencing is only getting bigger in the Chicago area as it
fuels addictions, costing the state an estimated $80 million in lost tax revenue
each year. Jerry Biggs runs the Walgreens Organized Crime Prevention Division
and showed NBC 5 Investigates a box of seemingly new medicine that had been
Shoplifting crime craze: Organized retail crime hits industry hard
Organized retail crime is shoplifting taken to a whole new level. Officials said
these kinds of crime rings put a billion-dollar hit on the retail industry
nationwide. In Arizona, authorities say it's a multimillion-dollar problem.
Organizers from police departments across southern Arizona said a lot of money
is lost in tax revenue that could be used for cities and towns, so they're
taking a hard stance against shoplifting. Electronics, toys, bags and toiletries
that were found in the back of a van show shoplifting taken to a whole new
level. Hundreds of dollars' worth of merchandise was stolen from the Walmart in
Sahuarita. Police arrested three women in March in connection with this theft
and said they were part of an organized retail crime operation. "They are
actually taking the merchandise systematically and converting it for cash,"
Sahuarita police officer James Ovieda said. "It's a $30 billion-a-year hit to
the industry nationwide." Police officers said drugs are the driving force
behind these crime rings. Suspects are trying to get cash to feed their
addiction. "It's a large problem. It expands throughout Pima County," said Det.
Olga Ramirez of the Tucson Police Department. Surveillance cameras inside a
Tucson Walmart caught some men stealing a weed killer. They were later busted in
a bigger shoplifting ring that spanned across the city. Cody McIntyre, a Walmart
asset protection manager, said thieves are evolving their tactics. "For Walmart
it's a multibillion-dollar problem," McIntyre said. "They're getting pretty
organized. There's vehicles waiting with license plates taken off, so it's
getting harder and harder to track," McIntyre said. Ovieda launched a new group
in Pima County where officers from other departments and retail store managers
come together to discuss shoplifting suspects. They trade stories to see if they
were hit by any of the same people. "Arizona is No. 10 as far as shoplifting in
the United States. That's pretty big," he said.
Memphis Police seeking 2 adults, 2 teenagers in $11,500 Game Xchange, $20,000
NuNu Wireless burglaries Police are looking for four people accused of stealing
from a number of electronics stores. According to police, officers found the
back door of the Game Xchange store open on June 26. When they watched security
footage, investigators saw a man, a woman, and two young boys come through the
back door and take 20 cellphones and three iPad minis. The manager told police
the suspects' haul totaled $11,500. Four days later, officers arrived at the
Cricket Wireless where the front glass door was shattered. Security footage
showed the same four suspects break the door and walk into the store, but they
only reportedly took a dummy display phone. On July 4, officers said the same
four people broke the front glass of the NuNu Wireless store. This time they
took over $20,000 worth of phones and tablets.
Tire Plus District Manager arrested in South Florida in $250K theft scheme
Authorities say a Fort Lauderdale man stole more than $250,000 from Tires Plus
stores while working as a district manager for the company. Florida Department
of Law Enforcement arrested 60-year-old Louis J. Dailey on last Tuesday charging
him with grand theft, organized fraud and communications fraud. The state agency
says Dailey began instructing employees in 2009 to process more than $104,000 in
petty cash transactions for email advertising at local Chamber of Commerce
offices. Two years later, the agency says Dailey teamed up with 28-year-old
Candice N. Padron. They instructed employees to process some $150,000 by
claiming transactions were for email advertising at Quantum Ad Tech.
West Palm Beach, FL woman charged with stealing thousands from Port St. Lucie
Staples Police said on July 1, Strona Domonique Virgo, 27, entered the Staples
and selected four Apple I Pads, five air gift cards and a Western Digital
Virgo gave the manager account information and authorization codes from a
condominium association located in Clearwater, Fla. The authorization was
approved, and Virgo was able to take the merchandise from the store. On Monday,
Staples' security notified the manager that Virgo had fraudulently used the
Clearwater condominium account to buy the merchandise. Virgo again entered the
Staples store Monday and selected 96 items totaling more than $9,000. Port St.
Lucie police said this time Virgo gave the Staples manager account information
to a company located in Sarasota, FL.
Kohl's Shoplifting incident leads to robbery charges in Joplin, MO
Springfield residents are facing robbery charges in connection with a
shoplifting incident Saturday afternoon at the Kohl's department store in
Joplin. Police officers called to the store at 3:03 p.m. on charges of
second-degree robbery. Police said a male store employee tried to stop the male
suspect from leaving without paying for $1,083.89 worth of merchandise and got
into a struggle with her. The 2 female suspects came to the male's aid by
hitting and kicking the employee before police arrived.
Thieves take $4,000 in cigarettes in North Fort Myers, FL
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Houston Police investigating fatal shooting outside Walmart
Houston police are investigating a deadly shooting at a Walmart in west Houston.
It happened just before 5 p.m. Sunday on S. Kirkwood at Westheimer. Officers
with the Houston Police Department arrived and took at least one person into
custody, but they're still trying to figure out who pulled the trigger.
Investigators believe two men and a woman were involved in the incident, which
happened in a car in the parking lot. At some point police say there was an
argument, and that's when a gun came into play.
Store Clerk killed in Atlantic City Robbery; Suspect Killed by Police
According to the owner of the market, the suspect entered the store and started
attacking the 29-year-old clerk, fatally stabbing him. Police were then called
to the scene, and as officers arrived they spotted the suspect running across
the street. The suspect was intercepted by an officer, who fired several shots
at him. The suspect was hit by gunfire and fell.
German gets 4 years in clink for $14 MILLION global ATM fraud
A German man has been sentenced to 50 months in prison and ordered to repay $14m
after he hacked into US banks, stealing debit card data and even removed
withdrawal limits. Qendrim Dobruna, 29, also known as "closEd" and "cLoz",
stole card data and spread it worldwide. The stolen credentials were used to
make fraudulent ATM withdrawals in excess of $14m in a single weekend,
according to the US Attorney's Office. "The defendants and his co-conspirators
participated in a massive 21st Century heist that stretched around the globe,"
said Kelly T. Currie, acting US attorney for the Eastern District of New York.
Suspect arrested for Sam's Club robbery in Warren, Ohio; employee struck by a
fleeing pick-up Warren police have made an arrest in connection with
an incident at Sam's Club where a store employee was struck by a pickup truck in
the store's parking lot. Forty-six-year-old John Kucek is charged with
aggravated robbery. Police say the employee noticed someone sifting through
crates and storage containers in the Sam's Club rear parking lot last Wednesday.
Store surveillance video shows truck striking the employee as it fled the area.
The employee suffered minor injuries.
Salt Lake City Home Depot and Macy's shoplifters pulling Knives
Just after noon on Thursday, July 2, 2015, a 40- to 50-year-old white male was
up to no good at Home Depot. He decided to purloin a sink faucet, but as he was
heading out of the store, a loss-prevention office confronted him. The
shoplifter pulled a knife, cutting the officer on the hand before fleeing. On
Saturday, July 4, 2015, at Macy's in the City Creek Center, two young men were
perusing the store when one put a baseball cap underneath the hat he was already
wearing. As he headed for the door, another loss-prevention officer tried to
stop him leaving. The second man, who was following, pulled out a knife and made
the officer let his friend go.
Burglars hit 6 cellphone stores in less than 2 weeks in Atlanta Metro
Police say a gang of burglars are hitting local cellphones stores across metro
Atlanta, and video evidence puts them in four stores in less than three hours.
Police say the young men smashed the window, and were in and out of the store in
seconds. Conyers police Officer Kim Lucas told Channel 2's Liz Artz surveillance
video puts the same four robbers at around six cellphone stores in less than two
weeks across metro Atlanta.
Fort Wayne Discount Store Armed Robberies continue at an alarming pace
Sunday's holdup at Dollar General brings the number of discount store robberies
in the Fort Wayne area up to nearly a dozen this year. Just like the other
heists, the robber or robbers collected victims' cellphones and ordered people
inside the store to lie down in the aisle, according to the police report.
Suspect in New Orleans murder freed after Police acknowledge Bad Witness ID and
Mall Surveillance Video Leonard Singleton can thank the surveillance
cameras at a West Bank shopping mall for his freedom. Singleton, 22, was booked
into Orleans Parish jail early Saturday morning on a second-degree murder
charge, suspected in the fatal shooting of Milan Arriola, the daughter of a
veteran New Orleans Police Department officer and a New Orleans Fire Department
captain. Also arrested in the slaying was suspected triggerman in the assault. A
witness who is believed to be the driver of a Camaro that Arriola was riding in
when she was killed told police that Reed and Singleton were involved in the
shooting, as well as "a third subject known as 'Damon'". But when police
questioned him, Singleton insisted he had spent two hours at the Oakwood Center
Mall on the West Bank, much of it inside the Nouveau clothing and accessories
store. NOPD homicide Detective Wayne DeLarge went to the mall Saturday and found
surveillance footage showing Singleton entering Nouveau at 7 p.m. and leaving at
Habitual Shoplifter assaults Rock Hill, SC Bi-Lo employee in meat theft
Rock Hill man has been charged with being a habitual shoplifter and traffic
offender after allegedly driving without a license for at least the fifth time
after police say he elbowed a grocery store employee in the face during the
theft of meat on the July 4 holiday.
$6M in Counterfeit Van Cleef & Arpels Jewelry seized at Miami International
Airport US Customs and Border Protections officers have seized 720
pieces of counterfeit Van Cleef & Arpels jewelry worth an estimated $6 Million
at Miami International Airport. CBP officers said they selected the shipment for
inspection and immediately noticed that the merchandise was imitation jewelry
that "bore a false, non-genuine copyright clearly piratical to the federally
recorded copyright." The CBP reports that officers seized about $3.4m of
counterfeit goods around the country each day in 2014. The sized items include
copies of Van Cleef & Arpel's signature Alhambra range of charms, which were
first introduced in the late 1960s and feature a distinctive four-leaf clover
designs. Van Cleef & Arpels is a 'maison' of luxury goods giant Richemont, a
10bn Euros company which has been battling counterfeiting of its products for years.
Canada: Halifax mall shooting plot accused in court for preliminary inquiry
The two people accused of plotting to open fire at a Halifax shopping mall on
Valentine's Day are in court today for a preliminary inquiry.
Twenty-three-year-old Lindsay Kantha Souvannarath of Geneva, Ill., and
20-year-old Randall Steven Shepherd of Halifax are charged with conspiracy to
commit murder, conspiracy to commit arson, illegal possession of dangerous
weapons and making a threat through social media. It's alleged the offences took
place between Jan. 6 and Valentine's Day and involved the Halifax Shopping
Centre. The preliminary inquiry is scheduled to last three days. Another person
linked to the mass shooting plot, James Lee Gamble, 19, was found dead in his
Halifax home on Feb. 13.
Kay Jewelers in the
Menlo Park, Edison, NJ on Monday evening was the victim of a Grab and Run,
merchandise valued at $2,100
Kay Jewelers in the
Oviedo Marketplace, Oviedo, FL this past Friday afternoon was the victim of a
Grab and Run; merchandise valued at $6,999
UK: Smash and Grab thieves hit Argos store Jewelry counter in Dewsbury, England
Houston Police investigate 4 Smash-and-Grab heists
NYPD: Bagel store burglary leads Police to Staten Island apartment full of guns
Ocala, FL Police searching for suspects in a string of Robberies since March
Two men facing charges in Computer theft from Walmart in Waterville, Maine
Devonport, Iowa Police charge 2 with 12 State-wide Burglaries
Father accused of using his 3 children to shoplift at Walmart in Corpus Christi
Grenada, MS man Released from prison on Robbery charge, burglarized the same
Tahlequah, OK Police seize 40 grams of meth from Walmart shoplifter
Dollar General - Fort Wayne, IN - Armed Robbery
Dollar General - Aurora, IL - Armed Robbery
Dollar Tree - Millville, NJ - Burglary
Dollar Tree - Vineland, NJ - Burglary
Family Dollar - Athens, TX - Burglary
Family Dollar - Akron, OH - Robbery
Kohl's - San Jose, CA - Robbery
Kroger - Memphis, TN - Robbery
Little River Outdoors - Poplarville, MS - Burglary
Marathon - Monroe, NC - Armed Robbery
Natural Pet Market - Colorado Springs, CO - Robbery
NuNu Wireless - Memphis, TN - Burglary
Raceway - Pearl, MS - Burglary
Rite Aid - Richmond, VA - Armed Robbery
Sav-O-Mat - Las Cruces, NM - Armed Robbery
Shell - Germantown, TN - Armed Robbery
Stop N Shop - Hampton, VA - Armed Robbery
Sunny's - San Diego, CA - Armed Robbery
Verizon - Chesterton, IN - Burglary
Verizon - Alexandria, VA - Armed Robbery
Wilco-Hess - Winston-Salem, NC - Armed Robbery
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