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New Perspectives
on the National Retail
Security Survey

Filmed live on June 25th at NRF Protect
Dr. Richard Hollinger, criminology
professor at the University of Florida and lead author of the National Retail
Security Survey, sits down with LPNN for a candid discussion on the latest
findings from the industry-benchmarking annual study on retail loss. According
to the
2015 NRSS, inventory shrink averaged 1.38% of retail sales, or $44
billion - with shoplifting accounting for the largest portion of reported
shrink, surpassing internal theft for the first time ever. Dr. Hollinger talks
about the challenges of quantifying ORC, the emergence of data analytics, the
possibility of body cameras on retail employees, and the surprising fact that
many LP departments are reporting budget increases for the first time in years.
Episode Sponsored By:

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'Merchants need to anticipate fraud' - Mobile transactions pose greater risk
than traditional e-commerce While mobile transactions increase,
retailers do not keep up with the fraud prevention standards to deal with this
high activity. Kount recently published its
Mobile Payments & Fraud Survey 2015 Report, which surveyed over 1,500
payments and/or fraud professionals worldwide. Below is a Q&A with Don Bush, VP
of Marketing, Kount:
What percentage of merchants is able to detect that a transaction is coming
from a mobile device and how many merchants are taking the next step to track
and potentially treat fraud differently between mobile and web?
Looking at the sample as a whole, we are seeing that there is work to be done
with mobile detection. Less than 40% (39.7%) of organizations surveyed can
detect if a customer is transacting from a mobile device, and only 17% can
determine the type of mobile device, showing that mobile fraud tracking is not a
priority, despite the continued increase in mobile transactions and fraud. Just
one-quarter (24.2%) of respondents think mobile requires specialized fraud
tools, a decrease from 2013 (32.2%), which reveals mobile risk factors are still
misunderstood by many businesses.
If a merchant can track whether a payment transaction is done via a mobile
device or via the web, are they exposed to different fraud risks in the mobile
channel compared to the traditional ecommerce? Yes. Mobile does pose a
greater risk to merchants, more than double the risk versus traditional
ecommerce. Mobile transactions continue to increase, but retailers are not
staying up to par with fraud prevention services to deal with this increased
activity.
Which methods of authentication do merchants find most or least attractive?
Can biometric authentication be considered a practical solution? The
top five most common tools used by merchants for fraud prevention are ID
authentication (38.2%), device ID (35.7%), secure mobile payment methods (30.5%)
rules engine (26.6%), and fraud scoring (24%). Biometric authentication is a
practical solution, and one that is growing in use. Depending on the type,
biometrics are used in forms of ID authentication, which is already the most
common fraud prevention tool used by merchants. The addition of facial or
fingerprint recognition can help merchants verify their customers' identities in
real-time to lower fraud rates. However, fraud evolves and it has been shown
that fraudsters have been able to circumvent biometric authentication. Merchants
need to make sure that they are anticipating fraud before it happens with a
solution that is both thorough and flexible.
thepaypers.com
Ahold's grocery delivery service Peapod delivers personalized mobile experience
Alibaba invests $100M in luxury-focused e-commerce site
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent |
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Houston Police Operation:
"Can You Hear Me Now?" - 26 busted in Cell Phone
Robbery Ring Investigators say they've busted a big cell phone theft
ring that has ties to the Crips gang. Twenty-four adults and two juveniles are
charged in connection with 20 armed robberies since September of 2014, according
to Harris County Sheriff Ron Hickman. They call themselves "ABM" or All 'Bout
the Money. Investigators say they targeted cell phone stores in Harris County
and often threatened to kill employees and customers. One of the robbers
allegedly shot a Houston Police officer. They sold the stolen phones to a buyer
who shipped them overseas. The crime ring is also connected to two FedEx truck
robberies last September, Hickman said. Ringleader Terrance Edwards, 24, would
recruit young men from the East End to join his team, HCSO investigators say.
They were paid $1,000 for each robbery. Charges against the suspects range from
aggravated robbery, engaging in organized criminal activity and aggravated
sexual assault on a peace officer. The arrests come after a joint investigation
called "Operation: Can You Hear Me Now?" by the HCSO, HPD and the Harris County
District Attorney's Office. They broke the case open after some of the early
suspects arrested started naming names.
khou.com
San Antonio Police bust $500,000 ORC/Fencing Operation
After a two month long investigation there's been an arrest in a massive theft
ring. Undercover officers from several agencies recovered merchandise from a
home on the city's north-east side and a nearby flea market. For the better part
of the day undercover officers removed and sealed boxes full of what they
describe as stolen items from this north east side home. It was an estimated
$250,000 worth of stuff. It took a large moving van to haul it all away.
Everything from flat screen televisions, and other electronics; to bicycles and
basketballs, perfume and cologne. Neighbors were shocked because police arrested
38-year old James Cross in connection with a theft ring. "In fact we believe he
was the leader in a very large scale fencing operation," SAPD Spokesman Douglas
Greene said. Detectives believe Cross had thieves throughout the city working
for him; stealing from various retail stores like Macy's and Wal-mart. Cross is
accused of paying them to bring stolen goods to his home, later to be sold
online, or at the Eisenhauer Flea Market.
foxsanantonio.com
Jonesboro, AR Couple arrested for stealing from 8 different stores
A Region 8
couple is charged with shoplifting after police said they stole clothes and
electronics from several different stores in Jonesboro. The JPD officers could
not find the suspects' car after they left the parking lot, but Arkansas State
Police pulled them over on Highway 63 in Bay. Police said they found several
bags of clothing, shoes and Beats by Dre headphones in the car's trunk. Stolen
items were returned to Rack Room Shoes, TJ Maxx, Best Buy, Hollister, American
Eagle, Express, Chico's and Dillard's. The stolen items totaled about $2,775.
wmcactionnews5.com
Deputies
looking for 'Organized Crime' gang - several people stealing credit card info -
buying gift cards & merchandise in Houston Deputies said they believes
the thieves are engaging in organized crime. We believe there are suspects
working together to obtain information and then using it in other areas," said
Sgt. David Schultz in a news release. According to Fort Bend County Crime
Stoppers, the thieves collect the information to make fake credit cards and then
use the credit cards for purchases. The Fraud-Financial Crimes Unit is working
on several cases where information was stolen from Fort Bend County residents
and then used in the Houston area.
click2houston.com
Boynton Beach, FL man steals $1700 in cellphone cases from AT&T store; also hit
Verizon just blocks away The staff helped other customers as Ash stayed in the
phone-accessory section looking at phone cases. As Ash left, an employee noticed
him leaving the store holding a large brown bag, an inventory check found 12 Mophie-brand cellphone cases and five iPhone cases, whose total value was
$1,700, were missing. The manager reported the theft to police, who said the
Verizon store about a half-mile away had a similar incident where a man with the
same description. Police checked a pawn database and found some of the stolen
cases were pawned at a Boca Raton pawn shop about 30 minutes after the AT&T
store theft.
sun-sentinel.com
2 arrested in Denham Springs, LA for Organizing Retail Theft Ring
Denham
Springs Detectives have arrested a man and a woman in connection with an
organized retail theft ring. According to detectives, Charles Lee and Wanda Gail
Robinson were arrested after a five month long investigation into the retail
theft ring. Detectives say Robinson enlisted the help of various people to steal
alcohol and party supplies for a party that was planned for July 25. When a
search warrant was conducted on Robinson and Lee's home, detectives found
approximately $6000 worth of property along with seven firearms, one of which
was a stolen rifle and a shotgun with a 13 inch barrel. Lee and Robinson were
both arrested and booked into the Livingston Parish Detention Center where they
were both charged with felony possession of stolen things, organized retail
theft, possession of a stolen firearm and possession of a shotgun with less than
a 16 inch barrel.
kplctv.com
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Do you have an : 8pt">Do you have an ORC case to share?
Publishing it educates the LP & retail community which might fuel
even more jobs and funding.
Share your ORC news and help the industry grow |
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Man Fatally Shot inside 99-Cent Store in the Bronx
A man was fatally shot inside a 99-cent store in the Bronx Wednesday morning.
The incident happened at Rich 99 Cents and Up on Broadway around 9:30 a.m. The
victim, identified as 22-year old Steven Maldonado of the Bronx, was shot once
in the chest inside the store.
7online.com
Razor Blade Hidden in Towels at Hawthorne, CA Target Store
A Hawthorne, CA woman says she was cut by a razor blade while searching through
a pile of kitchen towels at Target. It allegedly happened at the Target store on
120th Street in Hawthorne, near Crenshaw Boulevard, on July 3. Danielle Herrera
says she was shopping for new things for her apartment when she kneeled down to
search through a pile of kitchen towels that appeared unorganized. Herrera, a
UCLA student said "I left a good puddle of blood before I was able to get any
help," she said. "Three Target employees passed by without knowing what to do
before an actual customer, who thank God happened to be an EMT."
nbclosangeles.com
Dollar General Armed Robbers lie to 911 Operator in Collegedale, TN
The Armed Robber forced the manager to take him to the safe. "He pulled a gun
and told her that he needed her to open the safe," Allen added, "and if she did
not open the safe there would be a murder." The female of the duo enacted the
second part of their plan. She used the clerk's cell phone to place a call to
Hamilton County 9-1-1, reporting a fake crime at a different location. The bluff
was an attempt to prolong the Collegedale police response time to the Dollar
General by getting them to muster somewhere else.
wrcbtv.com
Ashwaubenon, WI Robber hits Second Jewelry store in 10 days
A man stole rings from an Oneida Street jeweler Wednesday in the village's
second grab-and-run jewelry robbery in the past 10 days. The robber stole two
rings from D&M Jewelers about 1:30 p.m. after asking to view some merchandise.
Authorities believe the same man robbed the Bay Park Square Zales store of
diamond earrings on June 29.
greenbaypressgazette.com
FBI searches home of Omaha woman accused of travel-voucher scam
FBI agents served a search warrant Wednesday on a home occupied by the Omaha
woman accused of operating a travel-voucher scheme in at least 38 states,
including Nebraska and Iowa. Wednesday's search warrant is part of an ongoing
investigation by multiple law enforcement agencies and the Nebraska Department
of Labor into the activities of 30-year-old Patricia Urbanovsky, owner of
Creative Creations. Urbanovsky was charged late last month by the Douglas County
Attorney's Office with three felony counts of theft for allegedly defrauding
three former employees out of $141,000. The Better Business Bureau in Omaha has
received more than 1,500 complaints from individuals around the United States
who claim they were bilked by the Omaha event-planning firm. Alleged losses
associated with those complaints total more than $1.3 million.
omaha.com
Fake Viagra, Cialis pills seized during undercover bust; possible ties to
terrorists Ali Said Khdeir, 33, of Memphis, was arrested during an
undercover sting by the Mississippi Attorney General's Office. Khdeir is charged
with selling counterfeit goods and possession with the intent to sell the items,
authorities said. Khdeir is accused of distributing the bogus drugs and fake NFL
hats to a store in Kosciusko, investigators said. "Recently, over the last few
months, we've seized over $250,000 in cash, which the proceeds were from the
sale of counterfeit items. This is of a national concern when we see these kinds
of operations moving around in Mississippi," Hood said. "We have actually
tracked them back to Middle Eastern countries where there were terrorist
activities, and that's the way they fund these operations."
wapt.com
Mississippi Attorney General's Office cracking down on Counterfeit merchandise
The sale of counterfeit goods is now a major target for investigators at the
Attorney General's office. Attorney General Jim Hood says it is big business in
Mississippi. This follows the arrest of Ali Said Khdeir in Kosciusko. He's
charged with supplying counterfeit Viagra, Cialis, and NFL hats to a convenience
store. Investigators also confiscated cash.
msnewsnow.com
UK: 71-year-old man caught with watches from $1 Million Smash-and-Grab case
Pensioner Yair Cohen, from Walnut Court, Woodmill Road, Upper Clapton, was
convicted last Friday for his part in the crime, which saw thieves dressed in
burkas escape with more than £1million worth of watches from the shop in Oxford
Street. Reece Dunford, 31, of Osprey Road, Waltham Abbey, the 'go-to' man for
handling high-value goods stolen during smash and grabs, had enlisted Cohen to
sell on the watches, which he had bought at a discount. Both were arrested by
Met Flying Squad detectives just hours after another smash and grab robbery
coordinated by Dunford, which took place at Mappin and Webb in Fenchurch Street,
in the City, last April 28. Dunford handpicked a team of robbers, conscious that
police had recent success in arresting smash-and-grab gangs.
hackneygazette.co.uk
Romanian Gypsies skimming gang ID'ed hitting Albany ATM's - traveling across the
nation - 14 yr old busted
Wilmette, ILL., police bust three with over 50 re-encoded credit cards used to
purchase Visa gift cards at Bed Bath & Beyond
Albany, OR Police ID group in ATM Skimming Scam
Tyler, TX Retailers alarmed over Smash and Grabs
Another Attempted Robbery; authorities say string is up to 14 cases in Ocala, FL
Wal-Mart employee faces 14 theft charges in Rome, GA

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AT&T - Daly City, CA - Robbery
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Boost Mobile - Mint Hill, SC - Burglary
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Circle K - Glendale, AZ - Shooting
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Class 3 Weapons - Houston, TX - Burglary / killed by owner
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Cricket Wireless - Fontana, CA - Armed Robbery
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CVS - Wilmington, NC - Armed Robbery/Stabbing
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Dollar General - Sylacauga, AL - Armed Robbery
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Dollar General - Ocala, FL - Robbery
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Dollar General - Waco, TX - Armed Robbery
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Dollar General - Collegedale, TN - Armed Robbery
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Family Dollar - Tangipahoa Parish, LA - Armed
Robbery/Clerk held hostage
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Family Dollar - Sunbury, PA - Armed Robbery
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Foot Locker (Kids) - Gary, IN - Armed Robbery
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Little General - Beckley, WV - Robbery
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Olivo's Market - Rockford, IL - Robbery
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Papa Johns - Germantown, OH - Armed Robbery
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People's Drug - Escanaba, MI - Armed Robbery
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Rite Aid - Lexington, KY - Armed Robbery
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T-Mobile - Houston, TX - Robbery
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Verizon - Willcox, AZ - Armed Robbery
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Wireless Gadgets - Culver City, CA - Armed Robbery
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7-Eleven - Lubbock, TX - Robbery
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7-Eleven - Lodi, NJ - Armed Robbery
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Jonathan Wilson was named Loss
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Selecting the companies you
want to work for is harder than you think. It may not be the
obvious list when you take into consideration geography,
organizational structure, and success of the retailer,
growth plans and growth opportunities for your own career.
Do some research on each company and open your mind to the
small companies. They have just as many opportunities as the
rest. They're harder to get in and communicate with, but if
it's done right, you may be surprised. One executive years
ago sent a letter to a company president who didn't have an
LP program and made some bold commitments. He went on to
build a very successful LP program there. Be aggressive!
Just a
Thought,
Gus Downing

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