Filmed live on June 25th at NRF Protect
on the National Retail
Dr. Richard Hollinger, criminology
professor at the University of Florida and lead author of the National Retail
Security Survey, sits down with LPNN for a candid discussion on the latest
findings from the industry-benchmarking annual study on retail loss. According
2015 NRSS, inventory shrink averaged 1.38% of retail sales, or $44
billion - with shoplifting accounting for the largest portion of reported
shrink, surpassing internal theft for the first time ever. Dr. Hollinger talks
about the challenges of quantifying ORC, the emergence of data analytics, the
possibility of body cameras on retail employees, and the surprising fact that
many LP departments are reporting budget increases for the first time in years.
Episode Sponsored By:
Top Canadian Retailers by Sales-Per-Square-Foot
On a sales-per-square-foot basis nobody can beat Apple Inc. stores in Canada, a
distinction that makes it one of the most sought-after retailers by landlords,
according to a new survey. At the bottom of the list of the top 35 retailers in
2013 is Target Canada, although the now-bankrupt retailer was at a disadvantage
because it was only in Canada for part of that year. Using data from Ryerson
University's Centre for the Study of Commercial Activity, real estate research
company CBRE Canada looked at the Top 100 retailers in Canada by gross sales for
2013 and then ranked them based on sales per square foot, establishing how
effective they are in their space and how much malls owners will vie to get them
to locate on their property.
Loblaw averts strike at 60 Ontario stores, 12,000 employees, with amended
agreement All active full-time and part-time employees on the payroll
as of the date of ratification will receive a lump sum bonus of $1,500 and $750,
respectively, according to the documents. All other active part-time employees
on the payroll as of the date of ratification will receive a lump sum of $350.
The other major change is in wage progression. Among the changes - employees
will make 40 cents on year six, as compared to 30 cents in the rejected offer,
the Globe reports.
Opening of new McArthurGlen Designer Outlet mall causes major traffic problems
at Vancouver Airport - Poor Security Planning Significant traffic
problems for passengers trying to make their flights at YVR were caused by a
shopping frenzy at a newly opened mall. People lined up early, waiting for the
10 a.m. opening of the new McArthurGlen Designer Outlet near the Vancouver
Airport. But the crush of shoppers created such a traffic nightmare along Grant
McConachie Way that people trying to get to YVR were stuck in bumper-to-bumper
traffic. Security and additional barricades had to be put in place to corral the
hordes of shoppers.
Closure of landmark Mills department store in Halifax blamed on 'street people'
by former owner/entrepreneur The previous owner of
Mills department store in Halifax says homeless people make it difficult to
succeed on the "dangerous" street. "The street people down there are getting
aggressive," said Mickey MacDonald, who owned the landmark store from 2007 to
2012. MacDonald, a successful entrepreneur and president of Micco Companies,
said people shopping downtown risk threats and aggressive behaviour. "It used to
be a place where people would go and hang out down there and used to feel safe.
Now it's becoming more dangerous, especially at certain times of the day," he
said. "People are getting a little bit fearful of some of the people who are
down there." MacDonald, who owns several pieces of property downtown including
the building that used to house Mills, wants to see more police officers
downtown, and said construction is taking up prime parking spots.
Nine West stores caught in bankruptcy protection
One of Canada's largest shoe sellers has filed for bankruptcy protection as the
slumping dollar nips at the heels of Canadian retailers. Sherson Group Inc.,
which owns 48 Nine West shoe stores, and holds the Canadian rights to brands
such as Anne Klein, Bandolino, Easy Spirit and Enzo Angiolini, sought protection
from creditors as it tries to restructure the business.
Beer sales to hit Toronto grocery shelves by December - But wine lags behind
A report in the Toronto Star indicates that Clark's recommendations for changes
to wine sales in Ontario won't be complete until November, which would mean that
it's unlikely wine would get onto grocery store shelves until mid 2016 or later.
Trade regulations are one of the chief obstacles delaying reform of wine sales,
which means it's still unclear what exactly will happen to the existing 268
licences to sell Canadian wine outside of the LCBO.
N.B. convenience stores call for crackdown on illegal smoke sales - claims 24%
sold are illegal - want tougher penalties
Save-On-Foods to open 40 new stores in Manitoba, Saskatchewan - LP Jobs!
Ashley Furniture HomeStores to open 16 locations in Ontario & Alberta
Manulife Bank to Install 830 ATMs in Canadian Stores
Promenades St-Bruno jewelry store heist caught on video
Five men were being sought after a robbery at a Longueuil jewelry store and
security cameras recorded it all. Longueuil police said four of the men broke
into the Monaco shop Wednesday night at the Promenades St Bruno shortly after
closing time. They smashed display cases, took jewelry and took off in a vehicle
driven by a 5th person. Two employees were attacked with pepper spray.
Police looking for suspect in Quebec after fatal shooting in Vaughan café
Two weeks after a double homicide at a Vaughan café, police are looking for the
suspect in Quebec, saying a man clearly shown in surveillance video may have
come from out of province before the unusual rush-hour killing. Police also said
Moka Espresso Bar and Gelato, where the man opened fire on June 24, was home to
a gambling operation.
Stolen one-of-a-kind, $13,000 Custom-made Bike Returned to shop by Port
Coquitlam RCMP It's a one-of-a-kind, carbon-fibre road bicycle and
hope was fading that it wouldn't be recovered after it disappeared in a June 17
break-in at the Cap's Westwood Cycle store in Port Coquitlam. But last weekend,
the $13,000 bike that was mysteriously taken from the showroom of the store was
handed back to the business by the Coquitlam RCMP.
Prepaid Credit Card Scams On Rise, Canadians Losing Millions
Fraudsters have found a quick, convenient, and easy-to-disguise way to swindle
cash out of unsuspecting Canadians: they demand their victims pay up using
prepaid credit cards. "The [financial] loss is just incredible. There's just so
much of this happening," says Robert Rochefort with the Canadian Anti-Fraud
Centre. Sometimes scammers call saying you owe money to the tax man and if you
don't pay now, you're going to jail.. Then they instruct their victims to pay
via prepaid cards, a type of credit card with a set amount of funds that are
purchased in stores and used for transactions like buying goods online and
paying bills. Fraudsters direct victims to give them the numbered codes on the
cards, giving them access and - poof - the money is gone.
Montrealers are Worried that the New STM Opus Card Reader can be Hacked
Montrealers are rejoicing this morning after finding out that you can buy a
device which will allow you to reload your opus cards from home. It's no wonder
people are happy, reloading a card can be a nightmare. No more running to the
nearest station in a panic and no more waiting in seemingly endless lines.
Sounds pretty good right? Or does it? Well as it turns out, you have voiced your
concerns and it's worth exploring the value of this new "convenience".
Toys 'R' Us brings American e-commerce biz in-house
Toys 'R' Us has been vocal about growing its US$1.2 billion e-commerce business
in 2015, and now Toysrus.com, Babiesrus.com and FAO.com are in line for some
changes as the New Jersey-based retailer brings its domestic e-commerce
operations in-house. The new online shopping experiences are set to launch by
the end of summer 2016. TRU says the move provides flexibility for growth and
the ability to quickly respond to changing customer dynamics, especially as the
toy retailer continues to compete with Amazon, Target and Walmart for online
eyeballs and sales. In doing so, Toys 'R' Us will manage and control all aspects
of its e-commerce platform, which has been in the hands of a third-party
provider for the past nine years.
American Express debuts competitor to PayPal
The online checkout space keeps getting more crowded. American Express on
Thursday launched Amex Express Checkout, an alternative online payment method
that its U.S. card members can use to check out and pay on partnering websites
and apps. Unlike other online payments tools currently in the marketplace, Amex
Express Checkout does not require a card member to create or manage a new
account. The new service is currently available only at BarkBox, Burberry,
Ledbury, Newegg, Sabon, Ticketmaster, and Warby Parker. But it is expected to be
available in the coming months on websites for Avis Car Rental, Banana Republic,
Cole Haan, Hulu, Gap, Intermix, Old Navy, PopSugar Must Have, Rocketmiles,
1-800-flowers.com and other merchants.
MasterCard's plan to win the mobile wallet wars
Mcommerce sales growth for physical goods outpaces all other categories: report
Walmart offers $3 grocery pickup option in Ottawa
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Organized Cargo Theft investigation nets
five arrests, one warrant, and recovery of $300,000 in Bloomingdales, Macy's merchandise A former
deputy and preacher is one of five people arrested in a sting on an organized
cargo theft ring that stole hundreds of thousands of merchandise from Macy's and
Bloomingdale's. A joint investigation conducted by the Polk County Sheriff's
Office and Florida Highway Patrol, with assistance from the Tampa Police
Department and Hillsborough County Sheriff's Office, focusing on organized cargo
thefts resulted in five arrests during June & July 2015. A sixth suspect was
positively identified and currently has a warrant for his arrest. During the
investigation, the PCSO Organized Retail Crime task force was notified by
Macy's Asset Protection Investigators that they suspected merchandise was
being stolen between the distribution center and retail stores. PCSO notified
FHP, as part of the ongoing joint cargo theft task force between the two
agencies, and an investigation ensued.
Alexander Nealy of Plant City - a former preacher, DeSoto County Sheriff's
deputy and Titusville and Cocoa Police officer - was identified as a suspect.
Nealy and two of his accomplices were employed as tractor-trailer drivers for
SalSon Logistics, a trucking contractor for Macy's providing product
distribution throughout the state of Florida. The Polk County Sheriff's
Office said Nealy and his accomplices would open boxes meant for the stores,
pull out merchandise and reseal the boxes. Detectives served a search
warrant on a storage unit in Ybor City belonging to Nealy, during which they
found 272 boxes of stolen Macy's merchandise, valued at approximately $72,500.
Detectives served two additional search warrants at storage units in Tampa
belonging to Nealy - there they found 392 boxes of Macy's merchandise, valued at
approximately $135,800, and over $59,000 worth of Bloomingdale's merchandise,
for a total of $267,900 worth of stolen merchandise. Nealy was arrested at his
church on June 25 for Felony Cargo Theft.
convicted in $2 million Toys R Us Lego theft charged with burglary in Lombard -
He's at it again Florida man who several years ago was charged with
stealing $2 million worth of Lego sets has landed in the DuPage County Jail for
allegedly stealing paint brushes. DuPage prosecutors said Thursday they have
charged Ignatius M. Pollara, 49, of Tamarac, Fla., with felony burglary after he
was caught stealing brushes from a Hobby Lobby in Lombard on July 3rd.
Prosecutors said authorities had been tipped that Pollara would be traveling to
Illinois from Florida, and he was apprehended with the brushes hidden in his
pants near the small of his back as he left the store on Roosevelt Road. Pollara
made headlines in 2012 when he, his 70-year-old mother and another man were
charged in the big money, multistate theft of Lego toys from Toys R Us in
Broward County, Fla. They had hit 139 stores in 27 states.
Irvine Police Believe Four iPad Thieves Stole from 20 California Stores and
stores in Oregon and Washington Irvine cops thought they were closing
in on thieves who made off with 17 iPads from the Target store at Irvine
Spectrum, but now the four people in custody are believed to have pulled similar
thefts at 20 California stores and more than a dozen in Oregon and Washington,
the department announced Thursday afternoon. Isaiah Woods, 21, of Sun Valley;
Vernon Hill, 20, of Ethrata, Washington; Victory Rogers, 25, of Southwestern
Burien, Washington; and a male juvenile were arrested Wednesday. Further
investigation linked the foursome to 20 similar crimes across California, from
Lathrop to San Diego, as well as more than a dozen more in Oregon and
Washington, according to Emami, who added the thefts of iPads and other
electronics occurred in Target, Walmart and Best Buy stores. Irvine Police
worked "in close partnership" with the Ventura and Los Angeles police
departments and gave "special thanks" to Target special investigators and
Walmart loss prevention for their cooperation and assistance in the
investigation, Emami said.
SAPD: Home where $500K of stolen goods seized like 'Amazon warehouse'
You might have recently bought some stolen items and not have known it,
according to the San Antonio Police Department. If you bought something online
from a local vendor or from a flea market, police said there's a chance it was
stolen, after half a million dollars in stolen merchandize was seized by police
Wednesday. San Antonio police worked the scene for hours, seizing all of the
stolen items. Police said the inside of the house was more like a warehouse for
Amazon.com than a residence. A two-month long investigation led to the discovery
of $500,000 of stolen goods in the garage and home, and the arrest of alleged
facilitator, 38-year-old James Cross.
San Antonio police said they believe Cross was paying robbers and thieves to
steal from stores like Macy's and Walmart, and possible he even had help from
employees of those stores. Cross would then turn around and sell the items
online or at the Eisenhower Flea Market in San Antonio, said police. A second
search warrant was also executed at the flea market Wednesday, an police said
additional stolen items were found there. Among the items seized were perfumes,
electronics and other items, like basketballs, including even signed
memorabilia. Police said Cross is facing a felony charge of possession of stolen
property, and there could be more charges in the future. Police expect to make
more arrests of people connected to this case.
Middle Tennessee police search for 4 suspects in Victoria's Secret theft
Four suspects caught on camera stealing over $4,000 in Victoria's Secret
merchandise are being sought by Murfreesboro police. The suspects entered store
at The Avenue on Wednesday just after 2 p.m. Store surveillance cameras show the
four looking at merchandise before they each grab T-shirts, hooded sweatshirts,
and pants before running from the store. "It was a very quick snatch-and-grab
type operation, but it was clear these individuals had been in the store
before," said Murfreesboro police spokesman Sgt. Kyle Evans. Police are hoping
the video will be the key in tracking the shoplifters down.
Egg Harbor Police seeking suspect in $400 Razor theft at CVS
Township police are asking the public to help identify a woman wanted for a
suspected strong-arm robbery of shaving products from the CVS Pharmacy on Tilton
Road in the Bargaintown section of the township June 25. The suspect was
confronted by a store employee and a struggle over the bag ensued. Following the
struggle, the suspect was able to secure possession of the stolen property and
exit the store.
Organized Theft Ring stealing cartons of cigarettes from Walgreens in Manatee
and Collier Co, FL The North Port Police Department is asking for the public's
help in finding two suspects who are stealing hundreds of dollars worth of
cigarette cartons. Police say Toney Wayne Gwin, 52, and Rickey Emanuel Hayes,
55, are distracting store clerks and stealing the cigarettes. The thefts have
taken place north into Manatee County and south into Collier County.
Lawn mower thief busted at Home Depot in Kingsport, TN
An early morning
incident at Home Depot has landed a man in jail, according to Kingsport police,
as he was caught while attempting to steal push mowers, then fled to hide in
bushes and he claimed he was asleep. Police responded to the business finding a
dismantled Toro push mower outside a gate. A second dismantled mower was located
in another section of the parking lot. They were each valued at $300.
Man, 77, bought $50K in "stolen" items for makeshift store
Do you have an : 8pt">Do you have an ORC case to share?
Publishing it educates the LP & retail community|
which might fuel
even more jobs and funding.
Share your ORC news and help the industry grow
$17.5M+ Multi-state cargo theft ring busted in Louisville, Ky.
Eight people - five of whom are from Louisville - are accused of stealing
tractor-trailers and painting over identifying logos in a scheme to steal
merchandise valued at tens of millions of dollars, the Justice Department
announced Thursday. The southern Indiana district of the U.S. Attorney's Office,
an agency of the DOJ, announced a 23-count indictment against the eight people
accused of stealing products ranging from electronics and appliances to
cosmetics and baby formula.
Prosecutors say that the alleged thieves would follow the trucks from various
distribution facilities until the drivers would stop to rest or refuel. The men
would then steal the trucks and drive to a nearby location, where they would
attach the trailer to their own tractor and abandon the stolen tractor.
Frequently, they would paint over logos on the stolen trailers, the release
says, in an effort to evade police.
The value of goods stolen in or transported through the southern district of
Indiana alone exceeds $17.5 million, according to a DOJ release.
20 charged in Bronx 44,000 carton cigarette-smuggling probe
Prosecutors say the man who ran the operation would have cigarettes come in from
Virginia and then resell them to small stores in New York City. Authorities
allege he managed shoppers who would purchase the cigarettes and then drive them
to a storage facility in the Bronx.
Verizon Wireless Robbery was an Inside Job in Cleveland, OH
A North Olmsted woman and her former roommate are accused of conspiring to rob
the West Side cellphone store where she worked. Hanes walked into the store and
held employees at gunpoint, according to court records. Police said he stole
3 Chicago residents arrested for credit card fraud at Best Buy in Holland, MI
The suspects, two males and a female, were arrested Tuesday, July 7, after
sheriff's deputies were called to Best Buy. The suspects drove away before
deputies arrived at the store, but were stopped on U.S. 31. In the vehicle,
investigators found numerous stolen credit cards that had been electronically
altered or cloned. The trio also had items from stores located along West
Michigan's coast from Ottawa County to Chicago. The dollar amount of the fraud
is still being calculated, Bennett said.
Phone scam leader Sahil Patel gets over 14 years in prison, but H-1B visa, Green
Card holders continue to get duped Sahil Patel, the notorious Indian
American leader of a gang that operated for at least two years through an
intricate phone scam that specialized in getting personal information of victims
based in the United States, then terrorizing them through phone calls with
threat to either have them arrested or deported if they don't pay money to
federal government agencies, was sentenced to over 14 years in prison, on
Wednesday, in New York City. There is no record of how much money was taken from
victims, or how many victims there actually are - as many cases go unreported -
but Patel was sentenced Wednesday in Manhattan for wire fraud conspiracy and
Kansas City, MO Thieves haul off items after crashing truck through clothing
store Thieves smashed a pickup truck through the front of an east
Kansas City clothing store, hauling off what they could. Kansas City police were
called to New York Fashion at 42nd Street and Blue Parkway about 4:15 a.m.
Friday. Witnesses told investigators that a red pickup truck backed into the
front of the store twice. Two men were seen loading up the pickup.
Bank Employee and her boyfriend arrested for stealing $112,000 from an ATM in
Ladysmith, WI Two people, including an employee, have been charged
with stealing $112,400 from an ATM at a Ladysmith bank. Jacquelyn L. Farrell,
22, and Richard J. Bianco Jr., 23, both of Ladysmith, are each charged with a
felony count of being party to theft from a financial institution. Wells Fargo
Bank officials reported that $112,400 was removed from the bank's ATM at 3:34
a.m. on June 2, and that the machine's alarm had been deactivated by an employee
code that belonged to Farrell. Two security cameras in the area had also been
spray painted. Farrell told police she and Bianco, her boyfriend, went to the
bank to steal money and that she wore a bandanna and sunglasses into the lobby
while Bianco waited outside in a vehicle. She said she deactivated the alarm and
took an estimated $90,000. Farrell said Bianco dropped her off at her residence
and left to bury the money and she had not heard from him since.
Manhattan Beach, CA Police arrest credit card thief who charged more than
$150,000, targeting surfers According to the MBPD, Jordan Adams
allegedly accessed vehicles while victims surfed in Manhattan Beach by finding
their hidden keys on the outside of the vehicles. Adams is accused of
immediately using the victims' credit cards at a local bank, Target, Best Buy
and Macy's Stores totally $150,000 and an additional $40,000 worth of declined
charges. The thefts were reported from November 30, 2014 and March 21.
Three More Defendants from Georgia Sentenced in Boise, ID Credit Card Fraud
Scheme Three suspects were each sentenced this week in United States
District Court for their roles in a credit card scheme that targeted local
retailers in October 2014. Each of the thieves was ordered to pay $22,679.54 in
restitution and sentenced to up to 6 years in prison.
Wichita police caution ATM customers to beware of "skimming" devices
Jones County, GA Sheriff Looking for Credit Card Fraud Suspect
Logan City, UT Police investigating Credit Card Fraud at Old Navy
Luzerne County, PA Officials train for active shooter scenarios
Rapid City, SD woman pulls gun on Loss Prevention Officer
3 suspects allegedly set fire to Burbank, CA liquor store after robbing it
Scheels Sporting Goods employee steals $3,300 in goods from store in Lincoln, NE
Hero NYC sanitation worker who thwarted Manhattan convenience store robbery
honored by Mayor de Blasio and sanitation commissioner
ABC - Kingsport, VA - Robbery
Aim and Defend - Lowell, NC - Burglary
Auto Zone - Palm Bay, FL - Armed Robbery
Check Into Cash - Atlanta, GA - Armed Robbery
Dollar General - Aberdeen, MD - Robbery
Family Dollar - Ocala, FL - Armed Robbery
Fas Mart - Spotsylvania, VA - Armed Robbery
Joy Food - Durham, NC - Armed Robbery / Shooting
Lucky Stop - Denison, TX - Robbery
O'Reilly's - San Antonio, TX - Robbery
Payless Shoe - Milwaukee, WI - Armed Robbery
Sevan Mini - Burbank, CA - Robbery/ Arson
Sprint - DeKalb Co, GA - Burglary
Stripes - Laredo, TX - Armed Robbery
Tedeschis - Newton, MA - Armed Robbery/ Assault
Verizon - Cleveland, OH - Robbery/ Employee Theft
Walgreens - Clark Co, OR - Burglary
7-Eleven - Huntingtown, MD - Armed Robbery
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Turn Yourself Around
Seems like we spend most of our time just managing and
dealing with the issues, problems, and dysfunctions on our
own teams as opposed to staying focused on our external or
internal customers. And the issue is we all have customers
to service whether you're a retailer or vendor and in that
regard nothing separates us. As a service provider our
number one objective should always be delivering
unparalleled customer service. And how many of us really do
just that? Very few I submit. And in this writers opinion
it's because of human nature. It's human nature to avoid
conflict and take the path of least resistance and quite
frankly getting lost in the dynamics of our teams is a lot
easier then facing the expectations, demands, and criticisms
of our customers. After all, at the end of the day the
customers are the ones who truly know our weaknesses and
have first hand knowledge of our failures. And who do you
know wants to face that eight to twelve hours a day? So the
human nature of avoidance kicks in and gravity forces us to
face inwards and get lost in the daily battle of team
dynamics and the associated social politics. Meanwhile our
back is to the customer and true progress grinds to a halt.
Certainly managing a team requires significant time but the
message here is quite simple, and one that this writer has
to remind himself of every day: The more you face your
customer and focus your efforts on simply adding value to
their efforts the more successful you'll be.
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