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2017 ORC in Idaho Conference
July 25

Twin Cities ORC Association Annual Conference & Training
Aug. 15-16

2017 Safety Leadership Conference
Sept. 11-13

NE Loss Prevention Expo
Sept. 14

Retail Council of Canada LP Conference
Sept. 19

ASIS International
63rd Annual Seminar

Sept. 25-28

RFID in Retail and Apparel
Sept. 26

National Association of Bunco Investigators Annual Training Converence
Oct. 11-12

Colorado Organized Retail Crime Alliance Conference
Oct. 17

See More Events

Creating a Powerful Personal Brand
Kevin Ach

Quick Take 16

See more episodes

Happy 90th Birthday to 7-Eleven
& Their Asset Protection Team!

7-Eleven AP Team at '7-Eleven Experience 2017' in Las Vegas' MGM

Back Row (Left to right) - Mike Aldridge (Investigations Specialist), Jeff Hetherington (Asset Protection Manager), Karl Suhanyi (Asset Protection Manager), Steve Sturgill (Asset Protection Manager), Darrel Timan (Asset Protection Manager), Art Lazo (Asset Protection Director), Steve Kellison (Asset Protection Manager), Terry Drivas (Asset Protection Manager), Braden Diaz (Asset Protection Manager), Wade Newman (Asset Protection Manager), Frank Pindulic (Asset Protection Manager), Tim Hall (Asset Protection Manager)

Front Row (Left to right) - Mark Stinde (Vice President - Asset Protection), Davina Stevens (Asset Protection Manager), Jim Passarella (Asset Protection Director), Brent Smerczynski (Asset Protection Manager), Chris Spaccaforno (Asset Protection Manager), Bill Coates (Asset Protection Manager), Alan Lott (AP Project Manager)

Monumental Birthday, Millions of Free Slurpee Drinks

The company that introduced convenience retailing to the world is 90 on 7‑Eleven Day, also known as July 11. To celebrate its milestone birthday, 7‑Eleven is inviting millions to join them for a FREE Slurpee party, continuing the tradition that started on the retailer's 75th birthday in 2002.

Participating U.S. stores will give away an estimated 9 million free small Slurpee drinks from 11 a.m. to 7 p.m. local time, Tuesday, July 11 (7/11), while supplies last.

7‑Eleven, the first convenience store, began its run in 1927 when a Southland Ice Company employee began selling bread, milk and eggs on an ice dock in a Dallas suburb. Since that inauspicious start, "convenience" has become a big business. The small ice company has grown into a major international retailing chain with almost 11,000 7‑Eleven stores in North America and more than 62,000 stores worldwide. 7-eleven.com

Thank you to Mark Stinde, VP of Asset Protection, and the entire 7-Eleven Team for keeping 'em all safe out there!

Watch Mark Stinde's LPNN interview
on 'Delivering LP Services in Different Brands'

As someone who successfully made the change from specialty to big box to c-stores, Mark Stinde, VP of Asset Protection for 7-Eleven, shares the experience and advice that helped him at every step along the way. Learn why going outside your comfort zone is essential and why LP is LP regardless of the box.

Watch the 7-Eleven AP Team Discuss the Spike
in Retail Violence and Armed Robberies Across the U.S.

With a significant increase in robberies across America, LP executives have been dealing with escalating retail violence f
or some time now. Mark Stinde, Art Lazo, and Jim Passarella, talk about the programs and safeguards their teams are implementing to provide a safe working and shopping environment.


John Voytilla named Senior Vice President Facilities, Construction, Procurement, & Loss Prevention for Party City
John Voytilla will be starting as Party City's new Senior Vice President, Loss Prevention, Procurement and Facilities/Construction effective, July 10th. John was most recently the Vice President of Global Loss Prevention for Office Depot where he led the Loss Prevention Organization. During his tenure there he held numerous roles of increasing responsibilities including corporate and retail facilities, environmental Health & Safety, and helped successfully navigate the organization through two mergers. Prior to Office Depot/OfficeMax, John held management roles in Loss Prevention, Safety, and HR with TJ Maxx, Montgomery Ward, Upton's and Federated Department Stores.

John serves as the Board of Advisors Chair of the Loss Prevention Research Council at the University of Florida and past member of the NRF's Loss Prevention Council. John is a graduate of Otterbein University Westerville, Ohio. Party City has 900 stores and 275 Holloween Pop Up Shops nationwide. Congratulations John!


Office Depot Eliminates Top Two LP Jobs - VP LP & Sr. Dir. Field LP & Safety
And 20 to 30 Other Directors & Above Senior Level Execs

According to our sources, Shannon Hunter, Director, Supply Chain, Corporate & International Loss Prevention at Office Depot, will be running the field LP and Don Burkett, Sr. Director LP Technology, Investigation Systems and Safety, will be running the corporate functions.

Forever 21 Outsources Loss Prevention to Hayes International and HS Brands

BLD Brands/Serazen, 120 restaurants with 4 brands eliminates Dir. of LP position

CVS Loss Prevention Agent Charged With Murder
Chases down - shoots - kills shoplifter in Dallas

A loss-prevention staffer at a CVS Pharmacy store shot and killed a suspected shoplifter after chasing down his getaway car Sunday afternoon in southeast Dallas, police say. 

Police arrested 36-year-old Julio Ruvalcaba Monday on a murder charge. 

Surveillance video showed Geddes shoplifting from the CVS on South Buckner Boulevard and running to a Toyota Camry in the parking lot and driving away.

Footage from several minutes later shows another person leaving the store and getting into a Chevy Camaro parked outside. CVS employees identified that person as Ruvalcaba, a loss-prevention staffer tasked with reducing shoplifting.

Witnesses reported seeing a Camaro chasing a Camry on the freeway. The Camry, in which Geddes was a passenger, crashed into a sign at the Elam Road exit ramp and spun out, flattening a tire, a witness told authorities.

Police say Ruvalcaba followed the Camry to the intersection, where Geddes got out of the Camry and walked toward the Camaro. Ruvalcaba then pulled a gun and shot Geddes in the upper torso before driving east on Elam Road, according to the affidavit.

Gebbs was taken to a hospital, where he died from his injuries. dallasnews.com star-telegram.com
Prominent U.S. Department Store Chain Completes Nationwide Rollout of Intellicheck's Retail ID
Intellicheck Mobilisa, Inc., an industry leader in delivering real-time threat identification and identification authentication that provides the antivirus to the epidemic of counterfeit IDs, today announced that a major national department store chain has completed rolling out Intellicheck's Retail ID™ to its stores nationwide to prevent fraud and increase credit card and loyalty program enrollments. businesswire.com

BDO: The top risk factors for retailers are...
The Economy - Security Breaches - Gov't Regulations - Tops List

Disrupted by technology, slowing foot traffic and consumers' evolving tastes, retailers are hustling to keep up with swift changes driven by industry modernization and broader economic forces. If you follow the headlines, the outlook can seem bleak.

To be sure, there are challenging business issues to navigate: retailers are scaling back their headcount amid slow sales and reporting challenges with competition from peers and agile e-commerce platforms in earnings reports. But, the 2017 BDO Retail RiskFactor Report reveals how today's largest retailers are weighing their challenges and adapting accordingly.

"Retailers' top risks show their eyes are wide open to the new wave of emerging and evolving risks, from widespread store closures and bankruptcies, to uncertain regulatory changes and mass digital disruption and its associated security threats," said Jennifer Valdivia, partner in BDO's Consumer Business practice. "While awareness is a key first step, retailers' proactive responses to these vulnerabilities will ultimately determine their fate." bdo.com
Dumpster Diving ID Theft Suspects Found with 429 Completed Dollar Tree Job Applications
U.S. authorities are investigating two suspected identity thieves found with a box filled with hundreds of Dollar Tree job applications apparently obtained by going through trash containers in Wichita, a search warrant shows.

The executed warrant, filed recently in federal court in Kansas, outlines the investigation. The suspects had employment applications for 429 people, some of which included copies of driver's licenses and Social Security cards.

Dollar Tree, based in Virginia, has 10 stores in Wichita. Court documents did not specify which Dollar Tree store was the source of the job applications found in the possession of the suspected identity thieves.

Randy Guiler, vice president of investor relations at Dollar Tree, said in an emailed statement that his company is "committed to safeguarding personal information of all of our associates and job applicants," and has specific processes in place to support this commitment. He declined to provide addition details, saying that Dollar Tree is also investigating.

Frank Scafidi, spokesman for the National Insurance Crime Bureau, a nonprofit group funded by the insurance industry to conduct fraud investigations said it "is a pretty pathetic way to handle sensitive information that is no longer needed," Scafidi said. "If there are lessons we learned in recent years it is that shredders do serve a purpose and a commercial entity ought to have a big shredder." cjonline.com

Michaels Background Check MDL Splits Off Into Calif. Court
Federal Courts Lack Jurisdiction

One of three proposed class actions against Michaels Stores Inc. consolidated in New Jersey can proceed in California state court after a New Jersey federal judge ruled that the craft store, which is accused of failing to properly notify job applicants about background checks, didn't raise objections in time.

Judge McNulty said the federal courts simply lack jurisdiction to hear the case in the first place.

The five job applicants alleged that while Michaels had disclosed in one section of its online employment application that it would be obtaining applicants' background checks, it had failed to clearly and conspicuously announce its intent to obtain background checks in a separate document that contained only that information, as required by the stand-alone disclosure requirement of the Fair Credit Reporting Act. law360.com

Tracking and Protecting Mobile Employees During Critical Events
The "Protecting the Modern Mobile Workforce," research report from Everbridge Inc.

The survey found that 77 percent of employers said that their employees would prioritize safety over privacy concerns when it comes to identifying their location during a critical event. In addition, more than 80 percent of employers regard it as their responsibility to locate, share information and confirm safety of mobile employees during critical events - but are still challenged to accomplish it.

The research focuses on how companies approach informing and protecting employees in the case when threats such as an active shooter, terrorist attack, workplace violence or severe weather put the personal security of mobile employees at risk.

According to IDC Research, 72 percent of the U.S. workforce is expected to be made up of mobile workers by 2020. As a result, companies across industries face new challenges to keep their employees safe and informed. ehstoday.com

Amazon says customers are shopping at 'record levels' on Prime Day
How 'Black Friday in July' Started

Amazon customers are shopping at "record levels" worldwide this Prime Day, Amazon said Tuesday morning. The 30-hour event began Monday night at 9 p.m. ET. By 4 a.m. Tuesday, Amazon said that millions of Prime members globally had already shopped the website for bargains and "lightning deals."

Amazon didn't offer details on what it called record levels of shopping - whether it represented the number of shoppers or the amount sold.

Amazon introduced Prime Day in 2015 as "Black Friday in July," with deals exclusively for Prime members. By this point, Prime had been around for a decade, offering free two-day shipping, along with e-book rentals, music and video streaming and photo storage for $99 a year. Afterward, the company hailed the event a huge success and said customers ordered 34.4 million items - or 398 per second - during the shopping event.

Prime Day was an even bigger hit in 2016, with U.S. orders climbing more than 50 percent year over year. In an email, Amazon spokeswoman Julie Law told The Oregonian/OregonLive that 20 million new customers tried Prime last year. Amazon guards its Prime membership number closely - Law would say only that there are tens of millions of members in the U.S. alone.

But in June, Consumer Intelligence Research Partners estimated 85 million Prime memberships in the United States. If this number is correct, roughly a quarter of Americans have a Prime subscription. By comparison, Netflix has nearly 51 million U.S. members, the entertainment streaming service told its shareholders in April. cnbc.com oregonlive.com

Amazon is Killing Black Friday
More than a Dozen Major Retailers Get In on Prime Day With Competing Sales

Amazon started the sale several hours earlier this year, compared to the last two years, and more than a dozen other major retailers are now taking part by offering their own massive sales events to counter Amazon.

Toys R Us, for example, is having its biggest sitewide sale of the year now through Wednesday, and Macy's is offering 60% off its entire website on Monday and Tuesday. JCPenney meanwhile is holding a "Penney Palooza" sale, offering 25% its entire website and additional discounts on certain items. Home Depot, Lowe's, and Best Buy are also offering 40% off deals on appliances until Wednesday.

In addition to running their own promotions, many retailers are promising to price-match Amazon's Prime Day deals. These retailers include Jet.com, Best Buy, Toys R Us, Babies R Us, Target, Sears, Home Depot, and Bed Bath and Beyond.

Other retailers running promotions:

Dell Inc., is running a Black Friday in July promotion, which began on July 6 at 8 a.m. Eastern and runs through Friday. Office Depot Inc. is running a 48-hour sale that began on Monday, offering up to 70% off an assortment of products online. Williams-Sonoma Inc. is offering free shipping on all online orders with no order minimum through 11:59 p.m. Eastern on Tuesday. Footwear retail chain DSW Inc. is offering a buy two, get 30% off deal both online and in stores. The sale began Sunday and runs through Tuesday online and Monday-Tuesday in-store.

Prime Day is only in its third year, and it's still a long way from catching up to Black Friday in terms of total sales. The sales event has been estimated to generate about a half billion dollars for Amazon, while on Black Friday last year, ecommerce sales totalled $3.34 billion, according to Adobe.

But the deals are better than what shoppers might find on Black Friday, according to BestBlackFriday.com. The website analyzed Amazon's deals on Black Friday and Prime Day and found that in 2016, 77% of Prime Day prices were better than comparable deals offered on Black Friday.

As Prime Day grows in popularity, shoppers' interest in Black Friday has been waning. Last year, about 154 million customers shopped in store and online over the Thanksgiving holiday weekend, down from 226 million in 2011, according to the National Retail Federation. businessinsider.com digitalcommerce360.com

Amazon Prime Day: the New Black Friday?
Comparison Shopping Drives Shoppers to Other Online Stores Too

A discount extravaganza such as Black Friday once drew the masses to a select, favored retailer or two, often before dawn to ensure items were snagged before selling out. And while the November sales have grown to span a full weekend (and then some), Amazon Prime Day is rivaling its popularity - but falling short on consumer loyalty, according to new research.

A recent study found that Prime Day inspires shoppers to peruse deals on other major online stores. "Seventy-six percent of Prime Day shoppers visit other major online stores to research product ratings and reviews before making a purchase on Amazon," a report detailing the results said. The research found that 46 percent of online shoppers visited Wal-Mart, 45 percent went to consumer electronic web sites, 40 percent perused home improvement web sites and 39 percent went straight to brand web sites. wwd.com

More Sales, More Security Risk
Do you know where your packages are going?

With Amazon's Prime Day here, folks in some Louisville neighborhoods already are complaining online about stolen packages, including one that was oddly opened and left for its owners.

Even though Amazon does not seem to have its clever Amazon Lockers in the Louisville area yet, there are ways to secure your shipments. If you know you'll be at work, have the package shipped there, or to your neighbor or a family member who can secure the package for you. Amazon suggests tracking your package to know when it shipped and when it was delivered. insiderlouisville.com

Consumer Safety Coalition Warns of Counterfeits, Deceptive Pricing Tactics
Calling it one of the most powerful business enterprises on the planet, the Consumer Safety Coalition urged consumers to exercise caution when shopping online during Amazon's (AMZN) Prime Day today and to be mindful, when shopping, of unsafe counterfeit products and deceptive pricing tactics the online retailing giant has come under fire recently.

"Consumer groups like ours have been suspicious of the claims Amazon makes, while at the same time engaging in allegedly deceptive pricing practices as well as providing a conduit for sales of counterfeit and knock off goods that threaten consumer safety." satprnews.com

See more Amazon Prime Day coverage in our E-Commerce column below

Chick-fil-A giving free food to cow-costumed customers on Cow Appreciation Day
For the 13th year, Chick-fil-A will hold its Cow Appreciation Day event at its more than 2,100 stores nationwide. From opening until 7 p.m. Tuesday, adult customers who dress in cow attire - from "head-to-hoof," according to the restaurant's website - will be given a free Chick-fil-A entree. Children clad in their best moo costume will receive a free kids meal.

It's the restaurant's largest single-day customer appreciation event, and it celebrates Chick-fil-A's popular "Eat Mor Chikin" Cows, which appear on billboards across the country. Last year, more than 1.6 million free entrees were given to customers on Cow Appreciation Day. kiro7.com

Director of Loss Prevention for Car Keys Express in Louisville, KY
New Position for new business on nationwide expansion. We're a successful, small company based in Louisville. We're growing rapidly, undergoing a national expansion. In the past five years, we've grown from 20 employees to 300. We've averaged 50% revenue growth each year over the past 5 years. We are looking for an experienced Director of Loss Prevention to help us grow our business. You'll play a key role in designing and implementing plans when expanding a company. Our company's been in business over twelve years, with an exciting new division growing nationwide offering a unique B2B service. icims.com

Established in 2002, iKeyless.com is a privately-held technology company headquartered in Louisville, KY USA. iKeyless leads their industry, specializing in the design, manufacture, retail and wholesale distribution of automotive keyless entry remotes and transponder keys. ikeyless.com

Wage Theft: Los Angeles Fines CKE Restaurants $1.45m & Back Wages for Not Paying Minimum Wage to Several Employees

Biggest Change Since The Drive-Thru Window - Fast Food's Home Delivery - Security Risk Increases Exponentially
Solve it with a GPS - Go-Pro? Just a thought.

Abercrombie Calls Off Sale Process, Doubts About Turnaround Remain

Quebec- C-Store Giant - Couche-Tard to buy Midwest U.S. c-store chain Holiday -
374 stores & 148 franchisees

PetSmart opened 18 new stores in Q1 2017

2 Calif. Grocers Merge - Cardenas Markets & Mi Pueblo - Largest Hispanic Supermarket Chain in U.S.

Webinar Tomorrow: 'The Contingent Workforce: Balancing Security and Efficiency'

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality

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Reduce Burglaries & Internal Threats

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Visit wilsonsafe.com for more information

Retailers' guide to the EU's GDPR
The eCommerce systems integrator Tryzens has announced it will soon be launching a dedicated GDPR (General Data Protection Regulation) Guidance Hub for Retailers.

In the meantime Tryzens has published a white paper giving specific GDPR guidance for retailers and several checklists for action, including specific considerations for e-commerce providers.

As all retailers should know by now the EU's General Data Protection Regulation is the biggest change to online consent and controls for a generation. It is already passed into law and will be enforceable from 25th May 2018.

Tryzens is partnering with specialist technology law firm White & Black in a series of executive briefings that it will bring to the Guidance Hub.

Andy Burton, CEO of Tryzens, has reminded retailers that if they have physical or online sales outlets operating in the EU, or promote or sell advertising or marketing to EU residents, they need to comply with the new Regulation.

It's crucial that in retailers' Boardrooms they start to look seriously at what data they capture, how consumer consent for its use is gained, and ensure the use is purely for what GDPR refers to as Lawful Processing. Equally, the complexity of the retail technology environment brings about a significant increase in the volume of potential Data Processors that the Retailer (as Data Controller) has to have appropriate back to back contracts, controls and security measures in place for." retailrisk.com

Illinois Passes Bill Limiting Collection & Use of Geolocation Info Obtained
From Smartphones

The bill mandates that apps collecting geolocation information must first receive consent from the device user. The notice itself must be in writing and detail the specific purposes for which the information will be collected, used or disclosed. Violations would only be enforced by the state's attorney general and there is a 15-day right to cure provision. The bill now heads to the governor. chainstoreage.com

Maritime Groups Come Together to Build Cybersecurity Standards
With the help of an array of industry stakeholders, the Baltic and International Maritime Council recently helped to revamp cybersecurity guidelines for cruise lines and cargo ships.

Last week, the Baltic and International Maritime Council (BIMCO)-a global group representing a variety of stakeholders in the shipping, tanker, and cruise industries-announced a revamped version of its Guidelines on Cyber Security Onboard Ships.

The document, currently in its second edition, was updated for two reasons: to update strategies on contingency planning and responding to cyberattacks, and to match the guidance from the United Nations International Maritime Organization (IMO), which itself updated its guidance recently. associationsnow.com
Security Experts & Hackers: We're Not So Different
Interestingly, the mindset of a hacker and a security expert is in many ways quite similar. So is their training. In fact, the daily experience, tactically speaking, is almost indistinguishable. Our world is code, projects, delivery, iteration, many failures, and ultimately (hopefully) the big win. We don't intend to inflict harm as hackers do, but we are all intrigued with the pursuit of complex tasks that require analytical thinking and creative approaches. As perverted as it may seem, I'm sure hackers become overjoyed upon learning they've entered a network or accessed data not meant for them. Yet, in a similar way, the best security professionals experience the same feeling upon delivering a solution that will identify hundreds of misconfigurations across an entire enterprise.

Security developers and hackers both have a mission. They have training, knowlede, and are dedicated to their pursuits. Consider this when building your security team, and when identifying how to secure your cloud environment. The algebraist Carl Gustav Jacobi advised: "Invert, always invert." In other words, think backwards to figure out a solution. Programmers, irrespective of their proclivity for good or ill, approach their goals in the same way; that mindset will be a huge advantage for the good guys on your team who are pursuing hackers.

No one can truly appreciate security if they aren't participating in it. If you create an environment where security is part of the general mindset, it reminds your experts that you think security, in all its forms, is important. It also creates an alert atmosphere, which is precisely what is needed to reverse-engineer the devious thinking of hackers. darkreading.com

ObserveIT's Record-Breaking Business Success in the Insider Threat Industry
ObserveIT is the leading Insider Threat Monitoring and Analytics solution with more than 1,500 customers across 87 countries. ObserveIT identifies and eliminates insider threats by having "eyes on the endpoint" and continuously monitoring user behavior and alerting security and IT teams about activities that put organizations at risk. With full video capture, 200+ out-of-the-box insider threat alerts, outstanding search capability and playback of any policy violation, ObserveIT provides comprehensive visibility into what people - contractors, privileged users and high risk users - are doing, and reduces investigation time from days to minutes. For more information visit: www.observeit.com. prnewswire.com

From Russia With Love
L.A. Hacker Steals Between $9M to $25M - Gets 9 Yrs in Prison

L.A. resident and 29-year-old Russian-born man sentenced to 110 months in prison for stealing and trafficking sensitive information on exclusive Russian-speaking cybercriminal forums.

Tverdokhlebov boasted he possessed 40,000 stolen credit card numbers and controlled as many as 500,000 infected computers for his botnets.

Tverdokhlebov, emigrated from Russia in 2007 and became a US citizen, offered stolen personal and financial information on the Russian cybercriminal forums, as well as his services and the exchange of tools. He also operated several botnets. darkreading.com

Delivering Results & Combating Challenges Through Public-Private Sector Partnerships

Joe LaRocca is joined by four recognized leaders when it comes to ORC partnerships - John Romero, Captain III, and Joe Hopkins, Detective III, of the LAPD Commercial Crimes Division; Jim Ostojic, Lieutenant, Polk County Sheriff's Office; and Pete Zajda, Director of Global Security & Trademark Protection, West Region, Estee Lauder Companies Inc. Learn why increased felony thresholds are driving property crimes, how CALORCA and FLAORCA are expanding, and what retailers can do to make public-private sector partnerships effective.

Episode Sponsored By:

LPNN Quick Take #17

Ed Wolfe, VP of Business Development for WG Security, shares a hand-drawn "selfie" in this LPNN Quick Take. Hear him and Amber rant about technology and kids these days.

Solution Providers: Have a video or commercial you want to publish? Contact us 

52% of retailers - card not present (CNP) losses growing
"2017 Global Payments Insight Survey: Merchants and Retailers," from ACI Worldwide

According to data, 59% of merchants and retailers plan to considerably increase investment in payments to improve customer experience (a 50% increase over 2015). However, more than 75% of these organizations view security, compliance and fraud management issues as the biggest barriers to their investment decisions.

"While the U.S. adoption of EMV has lowered in-store fraud costs and shifted fraudulent activity online, merchants must remain vigilant about preventing card not present fraud." chainstoreage.com

Louis Vuitton Nabs $23 Million Judgment Against Chinese Knock-off Sites
The French luxury house on Monday scored a $22.9 million judgment in Florida federal court against more than 200 online sellers of counterfeit Louis Vuitton merchandise, mainly operating out of China but selling in the U.S. Damages Vuitton has been awarded include $100,000 for each of the 218 defendants, certain of which operated multiple web sites, and additional statutory damages between $10,000 and $60,000 against the 71 sites that directly incorporated Vuitton's company name and initials into their domains. wwd.com

Report: Prime Day shoppers shop around
Among the more interesting findings is this: Most Prime Day shoppers (76%) are looking around the web to compare prices to Amazon's Prime Day deals, and to look at product ratings and reviews off of Amazon's site. These shoppers are turning to big box retailers like Walmart and Target, but are also heading to consumer electronics hubs, and home improvement sites, as well. bizreport.com

Total sales on Amazon Prime Day, 2015‑2017
Internet Retailer's estimates on how much U.S. and international shoppers spend on Amazon's Prime Day event. digitalcommerce360.com

Four Out of Five Millennials Purchased From Amazon in the Past Month
However, despite the high adoption of e-commerce, the report also shows shoppers of all ages measure the in-store experience to be equally important as the digital one, a promising sign for brick-and-mortar retailers. prnewswire.com

A Winn-Dixie Court Verdict Raises the Pressure for Website Accessibility
Numerous court cases have looked at what the law requires of site owners, and last month a vision-impaired plaintiff won the first trial on the issue. If you're behind the curve, there are a few steps you should take now. associationsnow.com

Prime Day projection: Amazon will top $2 billion in sales

9 reasons why Prime Day matters - to Amazon and the rest of retail

Will Prime Day give Amazon an insurmountable advantage online?

An anti-Trump movement is doubling down on its boycott of Amazon on Prime Day

Amazon's Prime Day event could lead to $10 billion in lost productivity at work

Amazon says 900 jobs will be added at new Boston office

Olathe, KS: Employee sentenced for $275,000 theft from Garry Gribble's
Running Sports

Federal prosecutors say Craig Sullivan was sentenced Monday for wire fraud. He also was ordered to pay full restitution. In his plea, Sullivan admitted he stole the items - primarily Garmin GPS devices - while working for Garry Gribble's Running Sports, which has five locations in the Kansas City area. Sullivan oversaw merchandise arriving at the main store in Overland Park and distribution to the other locations. Sullivan said he sold the items to a buyer in California via Craigslist. The buyer used PayPal to send Sullivan 51 payments totaling $275,780. kctv5.com

Fort Pierce, FL: Walmart employee accused of stealing more than $30,000; scan tires for refunds
Shawn Walker worked as the Tire Lube and Express supervisor at the Walmart store in Fort Pierce. Walker had been making fraudulent refunds and withdrawing the money. The loss prevention agent told police Walker would scan barcodes for four tires, then have an accomplice receive a refund for the tires on their debit card. Police say Walker did this 23 times and would often have the accomplice purchase a low-priced item to make the transaction appear legitimate. The report lists each refund amount as more than $1,000. The agent told police that Walker used his manager's password to refund the money, but said the manager isn't involved in the fraud. While investigating Walker, police say they discovered Quentin Brinson had helped Walker steal the refunded money 14 times. Walker is charged with 23 counts of grand theft. Brinson is charged with 14 counts of grand theft. wptv.com

Polk County, FL: Trio Of Cross Dressing Accused Thieves Caught; Home Depot Gift Card theft
The third suspect in a case involving a trio of cross-dressing robbers has been arrested. Tampa police arrested Exavier Walker, 20, on Monday night. Two of the accused thieves were previously arrested. The trio is suspected of stealing gift cards from Polk County Home Depot stores.

Omar McCrae, 18, and Malik Taylor, 19, accused in this robbery, were arrested in Louisiana. "They were in a truck in a hotel parking lot. Once their information was run, the detectives there saw that they had Polk County warrants," said Carrie Horstman with the Polk Sheriff's Office. Xavier Walker is the third suspect who was on the run until he was captured in Tampa Monday. Authorities say he is from Tampa and was just recently released from state prison. Records show he has 29 prior felonies and 22 prior misdemeanors. Investigators in Louisiana also say they found several of those stolen Home Depot gift cards from the Lakeland and Winter Haven robberies inside McCrae and Taylor's truck. wkrg.com

Burlington, VT: Vermont Police and Retailers focus on Shoplifting impact;
nearly 1,000 police calls, 500+ arrested

"It's happening every day. I guarantee it. It's probably happening right now," said Officer Travis Trybulski, Williston Police Department. Police say these pros use foil lined bags, sensor cutting tools, wheelchairs and strollers to get away with stealing from stores where you shop. Police call it organized retail crime. Thieves working together to boost large quantities of stuff to resell on the black market. Thieves know how to play the system. We learned the laws in Vermont do not do much to put these crooks out of business. Sophisticated shoplifters know they can steal thousands of dollars in stuff as long as they don't go often $900 at any one store. Everything else is a misdemeanor, which means even if they're caught, it's minimal jail time. "When a store loses hundreds of dollars of merchandise that's an employee they can't necessarily pay next week," said Erin Sigrist, Vermont Retail and Grocers Association president. She is working with police to push lawmakers for stiffer penalties. Unlike New Hampshire, Maine, Massachusetts and New York, Vermont does not have a law against organized retail crime. wcax.com

Mobile, AL: "Cooler Crook" targets Yeti, Steals More than $5,000 in Merchandise
Mobile Police are looking for a man caught on surveillance camera stealing thousands of dollars worth of merchandise from a hardware store. The break-in happened early Monday morning around 12:30 a.m. at Ace Hardware. Managers say it appears he pried the door open with a crowbar to gain entry, then steals five soft shell Yeti coolers that are all tied together, but he isn't done. He then comes back and picks up three medium sized coolers, before returning for a large cooler. He fills it up with as many as 40 Yeti cooler cups before finally leaving for good. wkrg.com

Menlo Park, CA: CVS Reports $2,000 Cologne theft
A man and a woman left CVS pharmacy at 700 El Camino Real with several unpaid for bottles of cologne and fled on foot. The man collected the bottles as the woman conversed with the clerk, police said. Estimated loss: $2,000. almanacnews.com

Update: Sugar Land, TX: Police investigating a Burglary at Shop N Go;
thieves used high end Rescue saw to steal safe

The burglary happened June 22 at the Shop 'N Go on Dulles Avenue at Ludwig Lane in Sugar Land. Investigators said one of the men used a "heavy duty"  saw to cut through the front door. Surveillance cameras captured two more men entering the store, one with a crowbar. Investigators said the men left with the store's red safe, which was filled with cash and lottery tickets. click2houston.com

Mechanicsburg, PA: 'Felony Lane Gang' believed to be working Midstate area of PA 

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Robberies & Thefts

Vancouver, WA: Video gone viral: Teen resists loss prevention staff at WinCo, charged with robbery
A teenage girl was booked in the Juvenile Detention Hall in Vancouver this week, accused of trying to steal candy from a WinCo store. A video posted to Facebook on Saturday shows loss prevention staff detain the girl as she attempts to flee the store. Many people argue that the staff was too rough with the girl.

However, a Vancouver police report said no witnesses saw loss prevention use any "assaultive [six] behavior on the girl that would be considered excessive force." Vancouver Police say the charge was upped to felony robbery because the girl resisted and employees sustained minor injuries. WinCo Foods issued a brief statement and the case is being reviewed. katu.com

Hampton, VA: Food Lion damaged by Gunfire during weekend parking lot
robbery attempt

Officers responded shortly before 5:30 a.m. to the store, at 125 E. Newmarket Square, in reference to a robbery from person complaint, according to police. Police said a man reported that people inside a car tried to rob him while he was walking. He said the 4 occupants of the car demanded his property, but when he refused they pulled a gun. Two shots were fired, striking the Food Lion grocery store once as a result. There were no injuries as a result of this incident. dailypress.com

Knox County, TN: Couple arrested after a string of C-store Armed Robberies
A husband and wife suspected to be involved in a string of robberies are behind bars after police caught them on another robbery call Monday. According to the Knoxville Police Department, 25-year-olds Andre Dewayne Coffer and Lacy Nicole Emory were wanted in both Knoxville and Knox County for robbing four convenience stores in the last month. wbir.com

Bridgewater, TX: Walmart Shoplifter flees Police; 3 Police Cruisers damaged in pursuit

Portland, OR: Two men indicted in series of smash-and-grabs

Thibodaux, LA: Man hospitalized for Heart Attack after Robbing the Conoco he worked at with a hammer

Kay Jewelers in the Paradise Valley Mall, Phoenix, AZ reported a Grab & Run on 7/10, item valued at $3,299

Arson & Fire

Massive fire in Moscow mall, injuries reported
Up to 14 people, including a child, were reportedly injured in a fire which broke out at a shopping mall in the northeast of Moscow on Monday, Emergencies Ministry sources told Russian media. The Emergencies Ministry later said that the fire at the mall was localized and the threat level had been reduced from four to one. The building is currently being ventilated, the ministry said, adding that 400 personnel and 188 specialized vehicles were working at the site. rt.com

El Paso, TX: Investigation underway after firework explodes
inside Cielo Vista Mall

Over the weekend, video surfaced showing people setting off firecrackers inside of the Cielo Vista Mall near Dillard's. Police say two males lit artillery canister shell fireworks in the foyer area outside of the women's Dillard's Saturday just after 3p.m. Police are seeking to charge them with criminal mischief. The police report says the fireworks broke the ceiling windows and caused $500 worth of damage. No one has been arrested yet. kfoxtv.com

Bomb Threat

Cumbria, UK: Bomb threat sparks West Cumbrian town centre shutdown


Basildon, England: Fraudsters behind fake handbag empire spared jail; thousands of counterfeit goods were seized in raids
The five conmen were handed a total of 700 hours community service at Basildon Crown Court after 1,200 counterfeit items were found in raids at Leytonstone lock-ups. Also found were more than 5,000 unbranded bags and 7,500 branded badges which were ready to be converted into counterfeit goods. itv.com


American Cash Advance - Slidell, LA - Armed Robbery
Big Apple Store - Auburn, ME - Robbery
Casey's General - Cedar Rapids, IA - Armed Robbery
Central Mart - Sioux City, SD - Armed Robbery
Conoco - Thibodaux, LA - Armed Robbery
Dollar General - Orange, TX - Armed Robbery
Fuddruckers - Beaumont, TX - Armed Robbery
Honey Farms Market - Worcester, MA - Armed Robbery
JRJ Liquor - Hagerstown, MD - Robbery
Lillian Pharmacy - Lillian, AL - Burglary
Marathon - Lexington, KY - Burglary
McDonald's - Joelton, TN - Armed Robbery/ shot fired
Quick Shop - Weir, KS - Burglary
R&J's C-Store - Cherokee County, KS - Burglary
Rite Aid - Victorville, CA - Robbery
Speedway - Columbus, OH - Armed Robbery
Valero - Harris County, TX - Armed Robbery/ 1 clerk wounded
VIP Wear - Detroit, MI - Burglary
WinCo - Vancouver, WA - Robbery
7-Eleven - Virginia Beach, VA - Robbery
7-Eleven - Fountain, CO - Robbery


Daily Totals:
16 robberies
5 burglaries
2 shooting
0 killed


None to report. 

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The Impact of Feedback

Pixar's 7 Essential Steps to Giving Creative Feedback  If you want to give your team feedback that will ignite creativity, teamwork and inspiration, Pixar's own animator, Matthew Luhn, has some tips for you! Here's what you can do in 7 steps. Be brief and timely

Feedback: You Need to Lead It
Practice makes perfect, but not if you're practicing the wrong moves. Feedback is crucial for success, and this new book shows that with giving regular feedback, and a willingness to follow it, benefits abound. Feedback culture starts with you

The Vital Role of Positive Feedback as a Leadership Strength   Giving a team member negative feedback can cause leaders anxiety, but there's an alarming number of people who avoid giving positive feedback as well. Both types of feedback are necessary for employee growth. Unavoidable

How to Coach Your Team with Vertical Reviews  The original performance review process is out the window. Shake things up with your team, and use vertical reviews to help your team improve their performance, and know what actions need to take place. Four Conversations

Being in a slump is an absolutely scary place where your brain does more damage than your actions or lack thereof. More mental than anything else a slump happens to all of us and getting out of it can look like the longest darkest tunnel you've ever experienced. But remember there's always light at the end of every tunnel and getting focused on that light is the key. And turning it always begins with getting back to basics. Forcing yourself to find that focus and using the basics to get out of the slump is the only way out. Lean on your basics and trust you know them well enough that the old performance will start showing itself because once they do, you'll find yourself having fun and out of that slump. 

Just a Thought,

Gus Downing

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