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2017 ORC in Idaho Conference
July 25

Twin Cities ORC Association Annual Conference & Training
Aug. 15-16

2017 Safety Leadership Conference
Sept. 11-13

NE Loss Prevention Expo
Sept. 14

Retail Council of Canada LP Conference
Sept. 19

ASIS International
63rd Annual Seminar

Sept. 25-28

RFID in Retail and Apparel
Sept. 26

California ORC Association Annual Training Conference
Sept. 28-29

National Association of Bunco Investigators Annual Training Converence
Oct. 11-12

Colorado Organized Retail Crime Alliance Conference
Oct. 17

See More Events
























The New Face of Fraud: Preventing Loss in a Mobile and
Digital Age

David Johnston &
Michael Loox



Quick Take 18

See more episodes




Andy Stofanik promoted to Vice President of Safety and Asset Protection for Floor and Decor
Andy was previously the Senior Director of Safety and Asset Protection since 2014. In his new role he will manage and lead the safety and asset protection fuctions for the company. Prior to joining the Floor and Decor team, Andy spent over 18 years in various loss prevention, asset protection and operations roles for The Home Depot, including Director of Loss Prevention, Corporate LP Manager of Training and Development, Senior Regional LP Manager, Regional Director of Operations, Regional AP Manager and Divisional LP Manager of Investigations and Training. Andy earned his Bachelors of Science degree in Criminology from Florida State University. Congratulations Andy!

Submit Your New Corporate Hires/Promotions or New Position







The Zellman Group to Host FLAORCA Board of Directors Meeting
in Orlando, FL Next Week

The Zellman Group, LLC will be hosting this year's Board of Directors Meeting of the Florida Organized Retail Crime Association (FLAORCA). This quarterly meeting takes place on July 18th and is being held in The Zellman Group's new ORC Investigations and Recovery office in Orlando, Florida.

FLAORCA is the premier law enforcement/private sector partnership against organized retail crime in Florida. The goal of FLAORCA is to be a network for law enforcement and private sector investigators throughout the state.

This meeting gives FLAORCA and The Zellman Group an opportunity to discuss the exciting new ORC developments being made by both organizations. FLAORCA recently announced rolling out their newly updated interactive ORC Intelligence sharing platform while Zellman continues to expand their growing ORC initiatives nationwide. Learn more about the Florida Organized Retail Crime Association at www.flaorca.org and The Zellman Group at www.zellmangroup.com.

ORC Spiking in Canada - Costing $4B a Year
This is the world of organized retail crime - and recent incidents in Hamilton and Halton highlight a little-talked-about crime that is costing Canadian businesses billions of dollars each year.

"We're finding it's occurring more and more," said Sgt. Andy Dennis of Halton police. "It's actually quite prolific. Across Canada, it's into the billions."

This is more than simple shoplifting. Organized groups are systematically stripping stores of a specific, targeted item and reselling it to recoup huge profits. But these thieves aren't going after electronics or jewelry, like most people commonly associate with smash and grabs.

Instead, they're pilfering things like cologne, baby formula and clothes. Look no farther than the robbery at a Moksha Yoga Studio in Stoney Creek on Canada Day, where almost $20,000 in Lululemon gear was stolen.

"It's not surprising. These guys will steal anything," said Sgt. Rob Hardy of Hamilton Police's break, enter, auto theft and robbery unit (or BEAR, for short). "You name it, they'll target it."

According to statistics from Calgary police, organized retail crime costs Canadians $4 billion a year. Their stats say 87.5 per cent of independent retail stores fall victim to this kind of crime, while two out of every five thefts involve some form of violence.

Police call it a "high-profit, low-penalty crime," and that's why it's so prevalent.

Stolen goods end up online or in stores

Sometimes the stolen goods are sold online on websites like eBay or Kijiji, and other times they end up in flea markets or back in brick and mortar shops. "Some are sold to legitimate business that don't realize that they're stolen," Dennis said.

Hardy takes that one step further. "There are also unscrupulous merchants out there who will put this stuff into legitimate stores."

"Some are quite violent and will threaten with violence. It's very detrimental to businesses," he said. cbc.ca

U.S. LP Doing A Great Job!
New Study: U.S. Ranks Lowest in Chargebacks
Chargebacks decrease slightly in the US, but the fraud frontier grows

Fraudulent chargeback rates from large corporations slightly decreased in the U.S. from 2015 to 2016, according to a recently released study, "Future Fraud: 3 Key Battlegrounds in 2018," by digital marketing firm Juniper Research.

Juniper looked at fraudulent chargeback rates to show which geographic regions are more susceptible to online payment fraud. The U.S. ranked among the lowest of countries that Juniper tracked, with a chargeback rate of less than 0.50% in 2016, according to the study, released in June. Mexico and Brazil, however, were the highest on the index, with Mexico's 2016 fraud chargeback rate at more than 2.5% and Brazil's around 3.5% in 2016. digitalcommerce360.com


Australia: State Governments urged into action over Convenience Store Robberies: "We need action now"
The Australasian Association of Convenience Stores (AACS) chief executive Jeff Rogut has "outright condemned" the state government over a lack of action around the issue, which he says affects convenience stores such as Caltex and 7/11 every day. "We can't wait for a business owner to be murdered for things to change. We need action now." Rogut says there are approximately 6,300 convenience stores across Australia, bringing in around $8.3 billion in retail sales each year. Stretching this to include petrol sales, that number jumps to $20 billion, and Rogut believes petrol theft is one of the sector's biggest issues.

Armed robberies increased across four jurisdictions in 2016, including Victoria (up 22 % or 351 victims) and Queensland (up 17% or 123 victims), which experienced the largest rises in victims of these offences between 2015 and 2016. (Table 6). smartcompany.com

How To Get Bottom-line Business Benefits With Video Surveillance Data
With 60 percent of all of the world's data expected to be created and managed by enterprises by 2025 according to IDC, it's not surprising to learn that enterprise players have moved swiftly to help their customers and organizations maximize the opportunity around this massive data growth. However, when it comes to one of the most significant drivers of this growth in information - surveillance data - many enterprises struggle to understand how they can apply it to do more for their business. In an age when data is fast becoming the lifeblood of the business world, these players are intuitively aware of the great potential surveillance data holds for them, but they lack an understanding of exactly how to tap into that potential.

Part of the reason for this is that the nature of video surveillance has changed in recent years. Once regarded as an isolated, security-specific function, surveillance today is more properly understood to be a source for maintaining business continuity. Traditionally, video has helped support safety and security measures, and has also provided a layer of accountability and insurance. Transformed by mobility, the cloud and big data, video surveillance data is booming, and can now serve as a strategic system for business outcomes that go beyond addressing only security needs.

Editor's Note: With Axis Retail Leadership Forum coming August 14-16 in NYC it might be a great opportunity to expand your knowledge base on just this topic. sourcesecurity.com

Remembering American Apparel's CEO & the Sex Scandals
American Apparel's founder had a surprising response when asked if he's having sex with employees at his new company

American Apparel founder Dov Charney has started a new wholesale clothing company called Los Angeles Apparel.

Charney started the company late last year, two years after he was forced out of American Apparel by his own board and other investors in the company. His removal came after a string of sexual harassment allegations lodged against him by several of his own employees.

Charney has consistently denied their claims. Some of those claims were settled by American Apparel's insurance company against Charney's will, and others were settled only on allegations that did not relate to sexual harassment.

American Apparel previously settled cases with four models who claimed they had been harassed or sexually assaulted by Charney. The company paid a sum of $3.4 million to two models, according to court papers filed by the company. The other settlements were confidential.

In a new interview with Bloomberg's Matthew Townsend, Charney was asked whether he is "going down the same path at Los Angeles Apparel and hooking up with employees."

Charney deflected the question and didn't deny any sexual involvement with workers. Instead he responded cryptically, "That question is private, and it should be private."

When asked if he's being "more careful," he said,"You always have to be cautious in the lawsuit society that we're in, you know. ... I love the company, and I love the people I work with. We're very close and we're holding hands and walking through the fire. We intend to be successful."

Charney has never been charged or convicted for sexual harassment claims against him in any court of law.

American Apparel - "The company discovered voluminous evidence of Mr. Charney's sexual liaisons with employees and models," the company said in court papers. businessinsider.com

Businesses warn of price hikes, staff cuts as minimum wage increases kick in
More than a dozen cities and counties across the country rang in the summer season by raising their minimum wage - but businesses warn that the bid to boost worker pay could backfire on employees just like it has in Seattle.

In cities stretching from California to Illinois to Oregon, minimum wages increased up to $15.20 on July 1, the start of their fiscal year.

But following in Seattle's footsteps in the 'fight for $15' could come with complications. 

Los Angeles and seven other California cities began climbing toward the $15-an-hour goal with the latest batch of wage hikes. Los Angeles upped its minimum from $10.50 to $12, aiming to hit $15 by 2020.

SEATTLE WAGE HURTING SOME WORKERS, STUDY SHOWS

"We've been hearing from restaurant and retail members that they can't sustain. Folks at the low end are letting people go," Little said.

"Clearly we believe that it's going to shut down job opportunities," President of the Illinois Chamber of Commerce Todd Maisch told Fox News. 

But advocates for the minimum wage hikes believe they will have the opposite effect.

University of California, Berkeley reported that the increase had upped salaries with "no significant disemployment effect." But a countering report from a group of economists at the University of Washington said low-wage workers in the city lost $125 a month in income and clocked 9 percent fewer hours. foxnews.com

Where's the Job Growth? Big Stores - E-Commerce - Package Delivery 
The Weekly Archive: The Future Promise Of Ecommerce Jobs

According to the U.S. Census reported by The New York Times, department stores have lost 448,000 jobs in the last 15 years, offset by a net gain of 645,000 net jobs in the retail sector in that time, due to natural economic growth. Warehouse clubs (which presumably includes Wal-Mart as well its Sam's Club division) have gained 841,000 jobs in that time.

Ecommerce in that time has created 178,000 net jobs, which is not nearly enough to offset the attrition faced by department stores. But ecommerce sites, like any digital property, get more bangs for their bucks from employees.

According to the Labor department, three-fourths of ecommerce firms employ four or fewer people. Of the companies that grow, they will create a more competitive landscape that will require more workers. These are not going to be traditional retail jobs like cashiers or sales floor associates. The jobs will come more into the realms of software development, marketing and advertising, fulfillment and delivery, human resources. Ecommerce will need more content creators and copyeditors, warehouse employees and the logistics to handle the growth. applause.com

Package-Delivery Jobs Rise as More Consumers Shop Online
Parcel carriers and delivery firms added 4,200 jobs last month, the U.S. Bureau of Labor Statistics said in its June jobs report released Friday. The boost brought overall employment in that sector to 666,500 jobs, the highest point since December 2016, when e-commerce sales surged ahead of the holidays. wsj.com

O'Fallon, IL PD, Major Case Squad accepts donation from local Walmart
Representatives of the Major Case Squad, of which the O'Fallon Police Department is a proud member, received a donation from Walmart on Friday. The $3,000 donation is associated with the Major Case Squad's annual golf outing, which raises money for training and equipment. Training includes sending officers to the International Homicide Investigator Association's national conference, the Southeast Regional Homicide Investigators conference, and the Missouri Highway Patrol Homicide conference. Additionally, funds go towards equipment upgrades, such as new laptops. ofallonweekly.com


Director, EHS & Loss Prevention for FleetPride, Irving, TX
Strengthen and develop a strong safety culture in the company with the goal of all employees recognizing their role in "everyone going home safe." Directs LP Compliance activities to monitor and audit internal and external theft cases to ensure policy and procedure compliance and reporting accuracy. Leads the LP Compliance team's execution of compliance programs to ensure LP personnel are meeting legal, industry and state requirements. myworkdayjobs.com

Formed in 1999, FleetPride is the largest distributor of truck and trailer parts in the independent heavy-duty aftermarket channel. FleetPride operates over 250 locations in 45 states and carries over 400 nationally-recognized brands. In addition, FleetPride offers in-house remanufactured products such as brake shoes and driveline components. fleetpride.com

EU wants employers to stop screening job candidates on social media

Study: More shoppers to participate in 'voice commerce'


NRF: Back-to-School and Back-to-College Spending to Reach $83.6B - Up 10%

$82K in bogus bills seized in Texas, as counterfeit crisis spikes in Central TX

Quarterly Same Store Sales Results
Alimentation Couche-Tard Q4 US comps merchandise up 1.6%, Europe up 2.7, Canada down 0.9%
U.S. fuel comps up 1.7%, Europe down 0.7%, Canada down 0.2%

Barnes & Noble Education Q4 BNC comp's up 1.4%, consolidated sales up 16.3%
Full yr. BNC comp's down 3%, consolidated sales up 3.7%

 

Come see Annual Conference Keynote Speaker, Eric O'Neill present,


"Counter Espionage Tactics: Protecting your company from the rogue employee and the outside spy"


at RLPSA's 38th Annual Conference in Las Vegas, July 30 - August 2!

Recently featured in March/April 2017 issue of FRAUD Magazine, an ACFE publication, O'Neill helped capture the most notorious spy in United States history: Robert Hanssen, a 25-year veteran of the FBI. The remarkable-true events of his life are the inspiration behind the critically acclaimed dramatic-thriller, Breach, starring Ryan Philippe as O'Neill. The film set inside the FBI - the gatekeeper of the nation's most sensitive and potentially volatile secrets - is the story of the greatest security breach in US history.

Download the full agenda and register at rlpsaannualconference.com


All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality







ISS Now Offering RFID Solutions!

The Industrial Security Solutions Team is excited to announce that we are now offering our clients a complete RFID product line!

We currently offer two types of discreet, high-performance RFID systems that would be a perfect addition to your Loss Prevention Program!

The first is the RFID Overhead System, which combines an antenna with an embedded reader, controller, and an alarm into one, easily installed solution. The system primarily functions as a discrete EAS system that alarms when it detects tags within its range.

However, for an additional charge, the system software can be upgraded to work as an RFID system. The RFID system works by detecting the tagged items that pass below the antenna, verifying that the items have been paid for, and triggers an acoustic and/or visual alarm if any item has not been paid.

The products that trigger an alarm can be shown on a smartphone managed by store staff in order to thwart theft attempts and register the event (false alarm, thwarted theft, or theft).

The second system is the RFID Floor Mat system, which integrates four high-performance RFID antennas inside a floor mat.

The RFID Floor Mat system can be customized to meet the specific needs of each location. The mats can be made with or without fabric, level of thickness, the side the connection cables exit the mat, and if the cables exit the mat from the edge or the bottom of the mat.

If the Floor Mat system is ordered with a fabric surface, it can be dry cleaned using products designed for cleaning upholstery.

Please contact the ISS Sales Team for any questions you may have regarding our new RFID product line at 800-466-4502!









Trump Administration Restricts Kaspersky Lab Product Use
Russian Anti-Virus Vendor Claims It's Been Caught Up in 'Political Game'
Are the Russians Embedded in Your Company?

The Trump administration has moved to restrict the U.S. government's ability to use products built by Moscow-based cybersecurity firm Kaspersky Lab.

The move comes after persistent suggestions by the White House, as well as lawmakers and federal officials, that the company might be vulnerable to Russian government influence.

In recent days, related rumors have intensified. On Tuesday, ABC News reported that alleged ties between Kaspersky Lab and Russian intelligence and government agencies was fueling an interagency review by the White House, the Department of Homeland Security, the GSA and other federal agencies.

Later that day, a report from Bloomberg cited a 2009 email from Kaspersky Lab founder and CEO Eugene Kaspersky, referencing a "big project." The report claimed that this was in reference to work that Kaspersky Lab was doing for Russia's state security organization, the FSB.

The Moscow-based security firm has continued to refute the allegations.

A Russian official recently stated that any attempt to ban Kaspersky Lab products by the White House or U.S. lawmakers could spark reprisals by the Russian government, which is a big user of U.S.-built hardware and software (see Russia Threatens Retaliation If U.S. Bans Kaspersky Lab).

Regardless, the General Services Administration - the U.S. agency that manages the federal government's IT procurement - has announced that it has dropped Kaspersky Lab from its list of approved suppliers.

The FBI has launched a probe of the company's practices in the United States, NBC reports. The company's software was also the subject of a secret Department of Homeland Security memo distributed to government agencies in February, and an April warning from the Senate Intelligence Committee to Director of National Intelligence Dan Coats and Attorney General Jeff Sessions, ABC reports.

Editor's Note: This comes on the heels of reports the Daily posted just in the last month where FBI agents where questioning Kaspersky U.S. employees at their homes.

Regardless of its authenticity it now puts any organization or consumer in the U.S. using their products at risk.

Interestingly enough just last night Kaspersky, for the first time to our knowledge, ran ads on Fox News. govinfosecurity.com

Kaspersky Lab denies leaked emails prove it has been working with Russia's FSB
Bloomberg alleges that leaked emails prove that Kaspersky Lab has closer ties to the Kremlin than the cybersecurity firm has previously acknowledged. Kaspersky claims that is not true.

Bloomberg Businessweek declared Kaspersky Lab "has been working with Russian intelligence." The news report alleges that the relationship between Kaspersky Lab and the Kremlin is closer than the cybersecurity firm has previously acknowledged.

Bloomberg claims that in the email, Kaspersky discusses an anti-DDoS attack software project undertaken per a request by the FSB (Russia's main intelligence agency). Besides blocking DDoS attacks, Kaspersky allegedly agreed help ISPs locate the attackers. The "active countermeasures" were to be kept a secret. The project reportedly became the basis of Kaspersky's anti-DDoS technology. Bloomberg quoted a snippet of that email. csoonline.com

Ripping Off Fraudsters? Or Where They Raided
Fraudsters Lose Millions in Bitcoin as DarkNet Marketplace Disappears

Last week, Alphabay, the largest online marketplace on the DarkNet trading in stolen information, went offline and nearly $4 million worth of Bitcoin was drained from its users' accounts. Two main theories have emerged to explain Alphabay's demise and neither is good news for the site's owners or the fraudsters and criminals that used it to trade.

Many of Alphabay's criminal users suspect the site's administrators of running an "exit scam"-a DarkNet staple that entails running an online marketplace for fraudsters, establishing a level of trust and then simply shutting the site down and taking the virtual currency stored in wallets set up to enable trade. From a legal perspective, stealing from criminals is a low-risk activity. Several published reports, however, have referred to an Alphabay Reddit thread rife with threats from hackers to expose the identities and actions of the site's admins and owners-a clear danger in its own right.

The other theory, one that makes sense to former hacker and security consultant Brett Johnson, is that Alphabay's disappearance is connected to a joint raid conducted by the Royal Canadian Mounted Police and the FBI in Montreal. cardnotpresent.com

Stolen "Card Testing" Up 200% in 2017
Breaches Drive "Card Testing"
Smaller Retailers & Smaller Purchases More Susceptible
Red Box Division Driven Out of Business Few Yrs Back

The tactic can be manual or automated and is used by fraudsters to test stolen credit card numbers and check their validity. The automated systems parse the data and attempt donations to a charity website for a small dollar amount. The bot then reports back to the hackers to let them know if the transaction was successful. Each card that cybercriminals can validate online is worth good money on the black market and is quickly used to obtain other goods and services with higher value.

This ability to verify small amounts from tens of thousands of different types of cards in many different countries seems to work more reliably with nonprofits and small businesses/retailers than larger entities, probably because these targets often lack adequate fraud controls. Unfortunately, this kind of fraud impairs organizations with chargeback fees, lost sales or donations, administrative time and damaged reputation.

Editor's Note: Don't kid yourself with this article, as just a few years ago, and at the height of the Target and Home Depot breaches, Red Box had to close down one of their entire divisions that had like $1.99 fees (don't remember the actual charge), was actually driven out of business by this - we reported it in the Daily when it happened. So if you have a vulnerability in your system and have items listed at those lower dollar amounts be on the lookout for a sudden spike of purchases. It could be a cybercriminal card testing! forbes.com

Third Party Human Error in the Cloud Leaks 6 Million Accounts
Verizon data of 6 million users leaked online

Verizon confirmed on Wednesday the personal data of 6 million customers has leaked online.

The security issue, uncovered by research from cybersecurity firm UpGuard, was caused by a misconfigured security setting on a cloud server due to "human error."

The error made customer phone numbers, names, and some PIN codes publicly available online. PIN codes are used to confirm the identity of people who call for customer service.

No loss or theft of customer information occurred, Verizon told CNN Tech.

UpGuard -- the same company that discovered leaked voter data in June -- initially said the error could impact up to 14 million accounts.

Chris Vickery, a researcher at UpGuard, discovered the Verizon data was exposed by NICE Systems, an Israel-based company Verizon was working with to facilitate customer service calls. The data was collected over the last six months.

Vickery alerted Verizon to the leak on June 13. The security hole was closed on June 22.

The incident stemmed from NICE security measures that were not set up properly. The company made a security setting public, instead of private, on an Amazon S3 storage server -- a common technology used by businesses to keep data in the cloud. This means Verizon data stored in the cloud was temporarily visible to anyone who had the public link.

The Verizon case highlights how many third-parties have access to our personal data. cnn.com

New Variant of Petya/PetrWrap Ransomware Spreading Rapidly Worldwide
A new variant of Petya/PetrWrap ransomware is spreading rapidly and has hit organizations across Russia, Europe, and the United States. This latest strain of Petya ransomware follows a similar attack method to last month's WannaCry ransomware, though it uses the PsExec and WMI services for distribution. alienvault.com

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Eyes Forward:
The Future of LP and
Using Social Media

Chad McIntosh, VP of LP & Risk Management, and Tom Meehan, Director of Technology & Investigations, Bloomingdale's

When Bloomingdale's LP Team started monitoring social media in 2011, they had a plan. Five years later, that program and plan has changed dramatically. Learn the facts and myths about social media monitoring and intelligence gathering, understand the impact of social media on Loss Prevention in retail and hear from Bloomingdale's Chad McIntosh, VP of LP & Risk Management, and Tom Meehan, Director of Technology & Investigations, on how to use big data sources and social media outlets to create your own information stream without becoming overwhelmed by the data.

Episode Sponsored By:


Final Sendoff / Event Closing

LPNN Quick Take #19

Joe LaRocca and Amber Bradley sign off from our "Live in Philadelphia" at NRF Protect shoot - with a special word from Gus Downing for our LPNN viewers. You can re-watch any videos you missed here. Thanks to our sponsors who helped make this event possible, and thank YOU for watching!

Solution Providers: Have a video or commercial you want to publish? Contact us 








Fraud Focus
How Does Your Web Site Stack Up?
Web Site Security - Best & Worst Performers
Amazon - Wal-Mart Stores - Staples - Home Depot - Macy's

A new Forrester study on the security and ease of use at Amazon, Home Depot, Macy's, Staples and Walmart sites reveals the best and worst performers.

Balancing security concerns with the need to provide an easy-to-use shopping experience can be challenging for any online retailer.

The presence of too many roadblocks for customers during registration, login or checkout, for example, means a customer may turn away. Too few security measures, on the other hand, could leave a retailer and the customer exposed to malicious attacks.

A new benchmark study conducted by Forrester Research Inc. finds that many online retailers are better at giving consumers a convenient shopping experience than they are at providing strong security measures. And many of the top online retailers have very different ways of balancing the two.

The study scored Amazon.com Inc., Wal-Mart Stores Inc., Staples Inc., Home Depot Inc. and Macy's Inc. on their relative security strength, meaning how hard the site makes it for hackers to gain unauthorized access, and its ease, or how easy it is for the customer to register, log in, reset passwords and make purchases. The below image shows the results.

 


Amazon scored above average on security strength, and about average on ease. On the plus side, it was the only retailer of the five to offer two-factor authentication. On the down side, Amazon does not lock users out of their accounts after multiple failed login attempts.

Macy's and Home Depot tied for first in Forrester's study for security ease. Macy's, for one, notifies a customer via text message or email of any changes to her account, like a new phone number or email address. On the down side, in Forrester's view, Macy's allows users to reuse old passwords.

Home Depot earned high marks for a strict password lockout policy-the company locks users out after the sixth failed attempt-but it has no requirements for password composition beyond an eight-character minimum.

Walmart earned an average score for ease of use-it doesn't allow shoppers to reuse old password and its locks users out after 10 failed attempts. But it does not authenticate changes to a user's account, meaning the retailer does not send confirmation emails to customers' new email addresses after they have been updated.

Staples scored highest on security strength, largely due to requirements on password complexity and its practice of sending text alerts to users who change their phone number. Its security ease score was the lowest, however, as it does not send an email when a customer registers on its site, nor does it require any authentication if a customer wishes to change her email.

Forrester suggests the following best practices for retailers looking for a good balance on security and ease of use:

1. Monitor customer behavior and respond accordingly. If a retailer tracks that a user is logging in from a different IP address or device than is the norm, it should require additional steps for authentication.

2. Confirm profile changes with customers. When customers change their email address or phone number, retailers should communicate with them via email or text to confirm the change. This will help customers know that the retailer aims to protect them.

3. Strengthen passwords. Don't allow customers to reuse old passwords and require more complexity from customers, including the use of uppercase and lowercase letters, numbers or symbols.

Amazon is No. 1 in the Internet Retailer Top 1000. Wal-Mart is No. 3, Staples is No. 5, Macy's is No. 6 and Home Depot is No. 7.

Editor's Note: As numerous studyies have shown, consumers shop most on sites they feel are secure and once they get burned they rarely come back. digitalcomerce360.com

Amazon Drives Consumer Tech Growth Amid Flat Retail Market
Amazon Gaining in Electronics & Video Games Sales - Big Time

Despite 2016's lackluster total retail sales in Consumer Electronics (down 3%) and Video Games (up 1%), Amazon saw respective 11% and 20% year-over-year growth rates in 2016, according to eCommerce analytics firm One Click Retail. Amazon captured 16% of the total US domestic Consumer Electronics market in 2016 worth $74 billion, bundled its way to owning almost 7% of the $30+ billion US Video Games market, and grew their Robotic Toy sales by 40% to climb into the top selling Toy category. prnewswire.com

Amazon Prime Day Generates $1 Billion in Sales in 30 Hours
Up 60% - Biggest day ever - Blows Out Black Friday & Cyber Monday


C&S Offering Ecommerce Programs to Members

Pepsi sees 'infinite possibilities' in ecommerce







Brooklyn, NY: Suspects steal $10K in cigarettes from NYC Rite Aid
Police in New York City are searching for two suspects accused of stealing thousands of dollars' worth of cigarettes in a series of drug store thefts. The New York Police Department says the two men first struck at a Brooklyn Rite Aid on June 1. Police say the pair stole cigarettes from several other stores throughout the month of June. Authorities say one of the suspects cut a drug store employee with a knife during one of the incidents. Investigators say the duo has stolen more than $10,000 in cigarettes. njherald.com

Butte, MT: Walmart in Butte hit in $3,500 counterfeit Voucher Scam
Butte-Silver Bow police were called to Walmart for a possible fraud case. Two people used seven counterfeit vouchers of around $500 each around 6 p.m. Monday. Butte-Silver Bow Undersheriff George Skuletich says he's seen a lot of gift card scams and credit card scams, but he's never seen a voucher scam at this rate. He says the vouchers were labeled with the Walmart logo, and they each had the same account number on them. Although Skuletich says he's not sure how the individuals got a hold of the counterfeit vouchers, he says they could have been made from a printer, or the suspects could have legally purchased a Walmart voucher and made copies. "It's a large theft. It's a counterfeit theft. They got away with $3,500 worth of cash that's not theirs. They turned the vouchers into cash cards, and now they are able to use those cash cards to buy any type of merchandise that they want," Skuletich said. nbcmontana.com

Speedway employee steals over $500 in Cough Syrup
An employee of the Speedway station in New Lenox stole more than $500 worth of cough syrup and cash from his job. Austin Holt, 18, was taken into custody on a charge of felony theft. Holt was booked back into the county jail for violating his mental health contract for an unrelated criminal case. He had pleaded guilty to a charge of burglary in June. theherald-news.com

Oak Lawn, IL: Shoplifter Steals Tide and Charmin from Jewel; turned over merchandise to girlfriend, who probably sold it
Vincent C. Johnson, 50, was arrested after he made off with cart full of Tide laundry detergent and Charmin toilet paper. Police said they were able to track the man down through his license plate number. patch.com

New Zealand: Auckland Supermarket focus on high end meats due to
'high theft activity'

Stolen supermarket meat is being resold to restaurants and dairies by gangs, a crime prevention company says. Silver Fern Farms meat was temporarily removed from shelves at an Auckland supermarket after the products were being targeted by thieves. Sylvia Park's Countdown supermarket put up a sign earlier this week advising customers that the products would only be available on request due to "high theft activity". The products were back on the shelves on Wednesday. It's not the first time gang thefts of meat have forced products from shelves. Nearly $10,000 worth of meat was stolen from grocery and specialty food stores in Auckland last April. Crime prevention software company Auror statistics showed meat was the most stolen grocery item of the stores they monitored. stuff.co.nz

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Shootings & Deaths

Joliet, IL: Man killed in deadly shooting in McDonald's parking lot
The Will County coroner identified Anton J. Mable as the man shot in the head and killed outside the McDonald's at the corner of West Jefferson Street and Woodlawn Avenue early Wednesday. At 12:52 a.m., Mable and a 26-year-old man were parked in the back of the McDonald's parking lot, 1515 W. Jefferson St., when the unidentified gunman opened fire at their car from a sidewalk in the 100 block of Woodlawn Avenue. The killer fired multiple shots into the car. The bullets entered through the front passenger side window and door. Mable, who was in the driver's seat, was struck once in the right side of the head. theherald-news.com

DeKalb County, GA: Man poured water on woman before Target
'parking lot rage' shooting

A Covington woman has been charged in connection with the "parking lot rage" shooting outside a Target in DeKalb County, Tara L. Moody, 40, was arrested Tuesday night after the incident outside the store on Lavista Road. She's charged with aggravated assault. The victim, 47-year-old Robert Herwing of Decatur, apparently poured bottled water on Moody and her car in the moments before the shooting. Herwing left his SUV after he and Moody tried to drive around a truck at the same time in the parking lot. Neither driver budged. Herwing then approached Moody, first poured water on her car, then poured it on her twice. The female entered into her vehicle and appeared to produce a firearm. After the shooting, the woman drove away from the scene, and Herwing, holding his chest, stumbled into the store. Herwing was in critical but stable condition Tuesday. myajc.com

San Bernardino, CA: ATF Agents shoot man in parking lot of Carousel Mall; drove towards Law Enforcement
Federal authorities conducting a traffic stop in San Bernardino shot and wounded a man Wednesday after he drove a car toward them, officials said. Law enforcement working on an operation for the Bureau of Alcohol, Tobacco, Firearms and Explosives tried to stop the driver's sedan just after 7 p.m. in the parking lot of the Carousel Mall. Police Lt. Mike Madden said the driver initially stopped, then tried to drive away. As authorities converged on the car, he tried to evade them by driving toward them. "Then officers, fearing for their lives, opened fire," Madden said. At least two officers shot at the driver, whose sedan smashed into a law enforcement vehicle. latimes.com

Madison, WI: Pellet gun shooting at Villager Mall
Madison police were called just before noon Wednesday to the parking lot of Villager Shopping Mall. A witness saw someone firing a gun from a car at a person inside another vehicle. The witness believed the weapon was a BB or pellet gun. Both the victim and suspect left the parking lot before police arrived.Shortly thereafter, a man arrived at an area hospital with what appear to be wounds from a pellet gun. wkow.com


Robberies & Thefts


Charlotte, NC: Pharmacy burglary caught on camera, CMPD says "growing problem"
CMPD said robberies and burglaries of pharmacies is a growing and alarming issue. "It's certainly an indicator of the (opioid) crisis that we have," Sgt. Brian Scharf said. Genie Health Mart in Plaza MIdwood was burglarized early Sunday morning. It's the fourth time its been burglarized and its been robbed twice. Since 2016, there have been 18 robberies and 22 burglaries of pharmacies across the Queen City. fox46charlotte.com


Tribeca, NY: Bank Exec busted Shoplifting from Whole Foods using baby stroller
An executive at a billion-dollar investment bank was busted at the Tribeca Whole Foods for shoplifting $210 in goods - which he allegedly tried to sneak out in his children's stroller. Jordan Lupu, 42, was spotted by store security and busted by cops Feb. 5 as he was leaving the high-end supermarket on Greenwich Street, just a few blocks from his $3 million home. Lupu, who was pushing his two kids at the time, tried to "remove three Whole Body products and 28 grocery items from displays and conceal the items underneath [his] baby stroller," according to a criminal complaint that came to light this week. nypost.com



Berlin, Germany: Four Arrested in Theft of Giant Gold Coin from Museum; 24 ct Gold, weights 221 pounds, valued at $4.3M
The suspected robbers are believed to have used a ladder to get into the Bode museum and a wheelbarrow to carry the 21 inch coin away in March. It has not been found and investigators say they believe it may have been melted down and sold. nytimes.com



Arson & Fire


Fort Worth PD Arrest Man Who Confessed to Starting a Fire at a Wal-Mart
Fort Worth police say they have arrested Gilberto Hernandez for arson at a Wal-Mart SuperCenter on Avondale-Haslet Road. Hernandez, 36, was seen on surveillance tapes leaving the scene, according to police reports. Police say Hernandez has since confessed, allegedly telling investigators he intended to take cash from registers while using the fire as a distraction. That fire reportedly caused over $50,000 in damages to merchandise. nbcdfw.com

Vancouver, CN: Walmart in Williams Lake closes as city struggles under Wild Fire evacuation alert
The Walmart in Williams Lake has joined the growing rank of businesses forced to close over the wildfire situation blazing near the city. The store posted a sign outside Wednesday advising patrons that the closure was temporary, but necessary because of B.C.'s state of emergency and the current conditions in the region. Footage taken inside the big box outlet in recent days showed empty dairy cases and meat shelves, as the store suffered from product shortages. Some staff has already apparently decided to leave the region, not waiting on the official evacuation alert to be upgraded to an official order. Williams Lake Mayor Walt Cobb says the evacuation alert will remain in place until the fire to the west is under control, which could be a week or more. ctvnews.ca


Credit Card Fraud


Gainesville, FL: Men charged with credit card trafficking
Two South Florida men were arrested Wednesday on trafficking in fraudulent credit cards after an Interstate 75 traffic stop uncovered gas pump keys, scores of fake cards and more. During a search of the vehicle, police found 80 fraudulent cards in a paper bag, two wallets with seven fraudulent credit cards, a credit card encoder, gas pump keys and other devices related to fraudulent card activity. gainesville.com


Counterfeit

Leysdown, England: Hundreds of suspected fake designer goods seized

 

 

Skimming Theft Update

ATM skimmers who stole $420,000 plead guilty in US court
Four members of a scheme that used secret card-reading devices and pinhole cameras on PNC and Bank of America ATMs to steal at least $428,581 pleaded guilty today in Newark federal court.

The group sought to defraud financial institutions and their customers by illegally obtaining customer account information, including account numbers and personal identification numbers. One of the members admitted providing counterfeit ATM cards to other conspirators, knowing that they were going to use them to withdraw cash from compromised bank accounts at ATMs in New Jersey.

The conspiracy to commit bank fraud charge carries a maximum potential penalty of 30 years in prison and a $1 million fine. Sentencing for all four defendents is set for Oct. 23, 2017. justice.gov

Thieves Used Infrared to Pull Data from ATM 'Insert Skimmers'
A greater number of ATM skimming incidents now involve so-called "insert skimmers," wafer-thin fraud devices made to fit snugly and invisibly inside a cash machine's card acceptance slot. New evidence suggests that at least some of these insert skimmers - which record card data and store it on a tiny embedded flash drive - are equipped with technology allowing them to transmit stolen card data wirelessly via infrared, the same communications technology that powers a TV remote control.

The image to the left shows one of the insert skimmers that Oklahoma authorities recently seized from a compromised ATM.

As this skimming attack illustrates, most skimmers rely on a hidden camera to record the victim's PIN, so it's a good idea to cover the pin pad with your hand, purse or wallet while you enter it. It's an elegant and simple solution to a growing problem. But you'd be amazed at how many people fail to take this basic, hassle-free precaution. krebsonsecurity.com

Orlando, FL: 300 skimmers found in Florida this year - more than all of 2016
New gas pumps are being designed to defeat the use of skimmers, until then, be careful when you buy gas, say Florida Agriculture Commissioner Adam Putnam and Orange County Sheriff Jerry Demings. They told reporters today that, in the last seven months, 300 skimmers have been found in Florida. That's more than the total number found in 2016.

Businesses are also taking a hit. State lawmakers beefed up the anti-skimming law to make it a crime to possess such a device, but it hasn't made an immediate impact. news965.com

Edgewood, MD: Two men with Cuban passports charged in skimming operation
Ranset M. Rodriguez, Jose Manuel Iglesia and two others were found with gift cards, credit cards, six gas pump skimming devices, two card reader/re-encoders (used to place stolen card information on altered magnetic strips on the back of credit cards), two computers, one tablet, four cell phones, a thumb drive and Cuban passports.

Twelve skimming devices have been recovered from Harford County gas stations in recent weeks by the Sheriff's Office, Aberdeen and Bel Air Police and Maryland State Police, police said. baltimoresun.com

Ardmore, OK: Two Romanians arrested after skimmer found at bank ATM
Two Romanian natives in the country illegally are in immigration custody Tuesday, after police say they caught them skimming money from an Ardmore ATM. kxii.com

Oakwood, IL: Police warn residents of skimming devices

Buffalo, NY: Possible card skimmer found on Delta Sonic gas pump

Fayetteville, TN: Card skimmer detected on convenience store pump

Lonoke County, AR: Sheriff warns of constant credit card skimming problem

Denver, CO: Man spots card skimmer on ATM, thwarts thieves

Queens, NY: Man Arrested With Skimming Device, Forged Credit Cards & Drugs

Indianapolis, IN: Suspect sought in skimming case

Smith County, TX: Two men charged in skimming scheme

Woodbridge, VA: Thieves using sophisticated blue tooth skimmers

New Smyrna Beach, FL: Skimmers found at gas station off I-95



 

 

AT&T - Gautier, MS - Armed Robbery
ApotheCare Pharmacy - Vine Grove, KY - Burglary
ApotheCare Pharmacy - Elizabethtown, KY - Burglary
BeautyCo. - Oklahoma City, OK - Armed Robbery
BelMar Bellevue Marijuana store - Bellevue, WA - Burglary
Boost Mobile - Lexington, KY - Burglary
Cash Store - Fredericksburg, TX - Armed Robbery
Check Cashing - Claremont, NY - Armed Robbery/Shooting
Dollar General - Wichita, KS - Armed Robbery
Excell Market - Montgomery County, IN - Armed Robbery
Express Mart - Memphis, TN - Armed Robbery/Shooting
Gateway Liquors - Westminster, MD - Burglary / 2x in a week
Happy's Mini-Mart - Fresno, CA - Burglary
McDonald's - Eau Claire, WI - Armed Robbery
McDonald's - Phoenix, AZ - Armed Robbery/Shots Fired
Payless Shoe - Manatee County, FL - Armed Robbery
Red Castle Games - Portland, OR - Burglary
Speedway - Hickory, NC - Armed Robbery
Stop and Go - Toledo, OH - Burglary
U.S. Cellular - Waterloo, IA - Burglary

 

Daily Totals:
11 robberies
9 burglaries
3 shootings
1 killed









Paul Gonzales
named Loss Prevention District Manager for Bi-Mart



Norma Hernandez
named Regional LP Manager - West for Lucky Brand

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Every journey has bumps in the road and no one is immune for they all present themselves at different times, in different places, and from people you'd never expect. The real test is how you deal with them and how you don't let them define you. Because bumps are growth opportunities merely masked in conflict.

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Gus Downing



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