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 July 14, 2014


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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News Brief - Sponsored by WG Security Products

'Persuading Senior Management with Effective, Evaluated Security Metrics' - a new research project released by ASIS Foundation  The ASIS Foundation has released a major metrics research report and security metrics tool. The full report is available now for FREE download. "Evaluated Security Metrics” is the culmination of a multi-year research project funded by the ASIS Foundation following work done by the ASIS Defense and Intelligence Council. The main purpose of the project was to develop a tool that will help security professionals evaluate and improve their metrics and use them to demonstrate return on investment as well as alignment with organizational goals. According to the Executive Summary in the report, without compelling metrics, security professionals and their budgets are left to the intuition of company executives. “With metrics, the security function grounds itself on measurable results that correlate with investment, and the security professional can speak to leadership in a familiar business language,” the report notes. Download the report from www.asisfoundation.org/secbiz (Source securitymagazine.com)

Retailers lag behind Amazon in strategic use of analytics
“Retailers view analytics as extremely strategic, yet they currently struggle to derive commensurate value from their analytics investments,” said Gaurav Pant, senior VP Research and principal analyst, EKN. • Retail spending on analytics is increasing • Retailers lack structure and ownership for analytics reporting • Retailers are focused on hindsight reporting. 70% of retailers are stuck in a hindsight-oriented reporting cycle; however, as the report indicates, a shift towards data/insight-driven decisions can have dramatic impact on efficiency and performance. (Source chainstoreage.com)

Walmart Sees Gold in Small Neighborhood Grocery Stores - Watch out drug stores - here comes Walmart  Walmart has announced it will nearly double its number of “small format” stores in unconventional locations, adding up to 300 more units around the U.S. focused on “perishables” such as fresh fruits and vegetables and meats. One of the major factors in the format’s success is how it uses pharmacies — another benefit to communities with walkability issues — as traffic builders. The new format seems to be a huge hit, already. Walmart expects to see up to $20 billion in growth each year from these wee little outlets by 2018. (Source triplepundit.com)

Amazon petitions the FAA to test delivery drones to deliver packages in 30 minutes or less

Hudson's Bay Corp in talks about NYC - U.S. HQ for Saks, Saks Off Fifth, (Canada's) Hudson's Bay & Lord & Taylor

Ross Dress for Less to open 75 new stores this year

EU Banks Must Shun Bitcoin Until Rules in Place, EBA Says

Wilmington, N.C., Police had an active shooter exercise last night at Independence Mall 

West Virginia retailers are seeking to oust meth makers statewide
CVS/pharmacy replaced single-ingredient pseudoephedrine products with the tamper-resistant PSE product, Zephrex-D, in all of its West Virginia stores, as well as stores in nearby states that are located within 15 miles of West Virginia's border, including Kentucky, Maryland, Ohio, Pennsylvania and Virginia. With the move, West Virginia has become a de facto test market for the diversion-defiant PSE formulation, because along with CVS/pharmacy, Rite Aid and Fruth and soon Walgreens will all be selling similar formulations. The move sends a stern message to West Virginian methamphetamine makers to the tune of Tom Petty's "Don't come around here no more." According to the West Virginia Gazette, West Virginia authorities seized 533 meth labs last year, a record number. Police found the clandestine labs in 45 of the state's 55 counties. (Source drugstorenews.com)

Hackers hitting hotel business centers with keystroke-logging malware - be careful on the road  The U.S. Secret Service is advising the hospitality industry to inspect computers made available to guests in hotel business centers, warning that crooks have been compromising hotel business center PCs with keystroke-logging malware in a bid to steal personal and financial data from guests. "In some cases, the suspects used stolen credit cards to register as guests of the hotels; the actors would then access publicly available computers in the hotel business center, log into their Gmail accounts and execute malicious key logging software,” the advisory reads. (Source krebsonsecurity.com)

2015 FMI Asset Protection Conference - Call for Presentation Proposals  The FMI Asset Protection Conference incorporates key insights and education from FMI's Loss Prevention, Safety and Risk Management components. This annual event provides participants with an opportunity for innovative thinking and motivation to make an immediate and profound impact on their companies' financial well-being. FMI invites you to share your expertise and experience with your peers at the 2015 conference by submitting a speaker and session proposal. Submit your presentation proposal here.

FREE Webcast: "Applying Smart Video to Harness Big Data"

Tuesday, August 5 - 1 p.m. EST

The plenitude of data collected by physical security devices, including video surveillance systems, is often unused unless something goes wrong. How do you curb this proliferation of data, allowing for cost savings and business efficiencies? Of equal importance, how can you leverage this high-quality video data to make actionable security and business decisions? Join this webcast to hear how Verint, a global leader in providing actionable intelligence in security solutions, and their customers are harnessing big data. Register today!

Last week's most popular news article --

The Rise of Thin, Mini and Insert Skimmers - New theft devices fit inside ATM's card acceptance slot  Like most electronic gadgets these days, ATM skimmers are getting smaller and thinner, with extended battery life. Here’s a look at several miniaturized fraud devices that were pulled from compromised cash machines at various ATMs in Europe so far this year. According to a new report from the European ATM Security Team (EAST), a novel form of mini-skimmer was reported by one country. Pictured here is a device designed to capture the data stored on an ATM card’s magnetic stripe as the card is inserted into the machine. While most card skimmers are made to sit directly on top of the existing card slot, these newer mini-skimmers fit snugly inside the card reader throat, obscuring most of the device. “New versions of insert skimmers (skimmers placed inside the card reader throat) are getting harder to detect,” the EAST report concludes. The miniaturized insert skimmer shown here was used in tandem with a tiny spy camera to record each customer’s PIN. (Source krebsonsecurity.com)

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Previously Released Episodes from

"Live in Ft. Lauderdale at
the NRF Show 2014"

Opening Comments Why We're Here

Vicki Cantrell and Robert Moraca from the NRF

Episode Sponsored By:

LPNN Quick Take -1

NuTech National

Episode Sponsored By:

LPNN Quick Take -2

Steve Ippolito and Gary Johnson

Episode Sponsored By:

LPNN Quick Take - 8

Click here for upcoming episodes



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# of reports

Jan 401
Feb 332
March 329
April 365
May 345
June 365
Total 2,137


Watch the full broadcast here:

See LP Team Pictures
and the Sponsors who
made it happen!

Thanks everyone for the support!


MO. # Cases $ Amount
Jan 91 $28.7M
Feb 78 $62.9M
Mar 76 $24.7M
Apr 87 $25.1M
May 95 $205.6M
June 91 $505.8M
Total 522 $852.9M


CCROC Task Force Training and Conference
September 4 and September 5, 2014

Oak Brook, Illinois  Hamburger University 

Admission is $80

Click here to register and get more information


New England ORC Symposium & Trade Show

Sept. 18, 2014
DCU Center
Worcester, MA

Register now



MO. 2013 2014 %ñò
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
May 385 303 21% ò
June 320 300 6.2% ò
Total 2,071 1,921 7.24% ò


Sign up now: CAL-ORCA!

This statewide crime-fighting partnership will redefine how public/private partnerships
combat ORC!

Join for Free!

Info and
registration here

RILA'S 2014 Summer AP Webinar Series

Returns & Return Fraud Investigations

July 17
1pm - 2pm EDT

Register here



First Annual LPRC Summer Webinar Series

All members and friends of the LPRC are welcome!

In case you missed the first webinar, visit the location here.

July 24, 2pm EDT:
Interactive Offender Panel Location: Register Here




A look back: Four lessons from my first LP conference

Bob Moraca
Vice President, Loss Prevention
National Retail Federation

I was named NRF’s Vice President of Loss Prevention a little more than a month ago. It was perfect timing for me to jump in and do my best to meet thousands of my peers at NRF’s annual Loss Prevention Conference. Here are my top takeaways after experiencing the event for the first time behind the scenes.

There’s a live stream audience for retail loss prevention. Gus Downing, producer of the LP News Network (LPNN), led this historic first-ever live broadcast from any loss prevention conference. Thousands of viewers watched LPNN’s eight hours of educational content, news and even an interview with me and Vicki Cantrell. Thanks to Downing and his team for their diligent coverage of the retail loss prevention issues that matter most to our community – at the event and throughout the year. There is added value as the stream is currently being broadcast on the D&D Daily as the gift that keeps on giving to the LP community.

We’re in the age of “Brand and Business Protection.” The protection of products, our brands, employees and customers: No matter your focus, Cantrell was direct in her opening remarks last month. “We must prepare, plan, preserve, prevent and – most importantly – protect those we are entrusted to serve. By protecting our organizations, we keep them strong, and it is the strong who survive and thrive.” The transformation of NRF’s Loss Prevention Conference to NRF PROTECT is a commitment from NRF to prepare this community for the growing challenges, threats and responsibilities for retail loss prevention professionals. Keep your eyes peeled for more to come!

The real action happens in the Fusion Center. This year there were 22 law enforcement agencies from multiple levels of government connecting with retail loss prevention professionals. When you factor in the depth in which we’ll be covering topics at NRF PROTECT, it’s an aspect of the event that has an amazing potential to keep growing. Our Fusion Center will continue to strengthen these public-private partnerships, particularly in coordinating efforts in the fight against organized retail crime.

Big focus on active shooter preparation. Three sessions were dedicated to this topic, as well as the closing fast track keynote Friday morning. However, it was the interactive tabletop exercise on Day 1 that really set the tone for the week. Law enforcement, retail loss prevention executives and security experts led attendees through a minute-by-minute active shooter event, turning the table on the audience to determine the next course of action in this fictitious – but conceivable – situation. I was compelled by the stories of collaboration told by the professionals who are actively training and preparing themselves and their associates for crises every day.

What are your lessons learned from this year’s event?


Protection 1 - Award Winning Security Solutions for Business

Bob Dale, SVP Sales for Protection 1, and Rex Gillette, VP National Accounts Retail, talk about Protection 1’s immense growth in the retail security market, since entering the segment four years ago. With a customer-focused culture, Protection 1 is redefining the installation world with its highly successful SEAL Team conversion process. Hear from Bob and Rex about the company’s unique eSuite platform and get an exclusive scoop on what Protection 1 will be bringing to the market next.

Episode Sponsored By:


LPNN Quick Take

In this LPNN Quick Take, Joe and Amber discuss what the Fusion Center is at the conference. They also continue discussing the day’s upcoming sessions and agenda along with Protection 1’s breaking news.

Solution Providers, have a video or commercial you want to publish? Contact us.


US: virtual currencies under scrutiny by FATF
The document in question, ‘Virtual Currencies – Key Definitions and Potential AML/CFT Risks’ both delves into the digital currency ecosystem and its potential contingent risks. According to the official document, digital currencies have legitimate uses, with prominent venture capital firms investing in start-ups. It also grants recognition for potential in the emerging technology. Moreover, as the paper highlights, digital currencies may set the course for viable micro-transactions which, in turn, may allow businesses and customers to monetise low-cost goods or services sold online. Digital currencies may also enable financial services in such as remittances, to the under-banked and unbanked regions of the world. (Source thepaypers.com)

Why Online Retail Is Going In Store
With the trends showing drops in in-store sales as online sales soar, why would a business that specializes in online sales want to open more physical stores? The trend appears to be growing, at least among businesses that specialize in clothing sales. The answer may rest in reasoning not altogether shocking for a clothing retailer: one size doesn’t fit all, and many folks like to touch and try on the stuff they wear before they buy it. Among the latest such online businesses to announce plans to add more stores is online menswear brand Bonobos, which last week announced it raised $55 million in new Series D venture-capital funding, increasing its total funds raised to $128 million. Coppel Capital led the latest round, which also had full participation from insiders including Accel Partners, Lightspeed Venture Partners, Nordstrom, Mousse Partners, Glynn Capital Management, Forerunner Ventures, and Felicis Ventures, according to the retailer’s funding announcement. (Source pymnts.com)

90pc identify smartphone as easiest-to-use in-store shopping device

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet




Jersey City police officer ambushed & fatally shot with security guard's gun when responding to Walgreens robbery at 4 a.m. Sunday morning - update: 2nd suspect arrested  Moments before killing the officer, the gunman, Lawrence Campbell, 27, had told a witness outside the store to watch the news later because he was going to be famous, the mayor, Steven M. Fulop, said at a news conference on Sunday morning. Mr. Campbell never robbed the store. Upon entering, he asked the guard where he could buy a greeting card. He walked in the direction of the cards, then left the store and circled back, armed with a knife. He attacked the guard and took his gun, Mr. Fulop said. He waited about four minutes for the police to arrive before approaching Officer Santiago and shooting him in the head at close range, the mayor said. The gunman then fired three more times at a second police car, he said, intending to kill two other officers inside. Officers at the scene returned fire, killing the gunman, Mr. Fulop said. Police have arrested another of the suspects, 23-year old Daniel Wilson. At the time of his arrest, he was armed and was charged with multiple firearms and narcotics offenses, authorities say. (Source nytimes.com) (Source 7online.com)

Two shot in attempted jewelry store holdup in Santa Rosa, CA
Two people were sent to the hospital with gunshot wounds Thursday afternoon and a suspect was still at large following a botched robbery and shootout at a Bennett Valley jewelry store, the second such incident at the business in a little less than a year. (Source pressdemocrat.com)

Debit card theft ring of five busted at Albuquerque restaurant racking up $15,000 in fraud  According to court documents, one of the restaurant’s waiters, John Ocanas, admitted to using what’s called a “skimmer” to record customer’s credit and debit card information. (Source kob.com)

Target AP Specialist Fired After Reporting Sheriff's Deputy Shoplifting
Dallas Northington spent nearly eight years working for Target in loss prevention. In an episode at the Leesburg Target store in May that he said was typical, a man was allegedly captured twice on video shoplifting, and Northington responded as he said he always did: He called the Leesburg police, made a report and provided them the videos of the two incidents. But the man in the video may have been a Fairfax County sheriff’s deputy, Northington said he soon learned. And within days, two things happened: The deputy retired from the sheriff’s office and Target fired Northington, 29, a married father of two with a third child on the way. Northington said Target officials told him that he had violated procedure by not filling out the proper paperwork before contacting the police, though he said his office had operated the same way for years. (Source washingtonpost.com)

Oklahoma State Bureau of Investigation investigating officer-involved shooting at Walmart in Ada 

Shots fired in Utah Kmart during attempted apprehension by LP

Clerks Tied Up During Chicago’s Lincoln Park Jewelry Store Robbery

Rite Aid credit card theft suspect sentenced to 4 year prison term in Glen Falls, NY

9-year sentence handed down in Sprint armed robbery in Normal, IL

2 Metro PCS burglary suspects arrested after witnesses alert police in NW Houston 

Apothecare Pharmacy burglary in Vine Grove, KY may be connected to cones placed on highway 

Police search for suspect in robbery of Daytona Beach jewelry store

Two Arrested in Target burglary in Jackson, MS; making a video on how not to get caught

- Advanced Auto -  Nashville, TN - Armed Robbery - photo release
- Always in Vogue - St John, CN - Burglary
- AutoZone - Harrisonburg, VA - Armed Robbery
- Corner Check Out - Tulsa, OK - Shooting/ Armed Robbery - clerk shot in the shoulder
- CVS - Asheville, NC - Armed Robbery - suspects identified
- Dollar Tree - Tupelo, MS - Armed Robbery
- Dollar General - Glen Daniel, WV - Armed Robbery
- El Guero Check Cashing - Houston, TX - Armed Robbery
- JM Mart - Palmyra, PA- Armed Robbery
- Kangaroo Express - Orlando, FL - Armed Robbery
- Kmart - Santa Rosa, CA - Robbery and Assault - suspect arrested
- Pompano Pat’s Motorcycles - DeLand, FL - Burglary
- Rite Aid - Jersey City, NJ - Armed Robbery - cashier assaulted
- Rite Aid - Rochester, NH - Robbery - suspect arrested
- Shoe store - Jersey City, NJ - Armed Robbery

- Subway - Green Township, OH - Armed Robbery
- Uni Mart - St Thomas Twp, PA - Armed Robbery
- Woody’s Cone - Grand Rapids, MI - Armed Robbery
- 7-Eleven - Harrisonburg, VA - Armed Robbery




Credit fraud ring targeting jewelers across the country
At least 10 jewelers across the country have sustained losses due to a credit card fraud gang that used phony IDs to attain in-store credit, according to the Jewelers’ Security Alliance’s recent bulletin.  The suspected gang members are Asian males that use fake California drivers’ licenses to obtain store credit, and then typically buy a watch in the $7,000 to $25,000 range. The licenses are obtained through identity theft, and are almost impossible for jewelers to detect, the JSA says. Losses or fraud attempts attributed to this gang have been reported in Nevada, New York, Michigan, Montana, Illinois, Colorado, Pennsylvania, Connecticut, New Jersey, and Massachusetts. (Source jckonline.com)

Female ORC duo busted in Portland - connected to larger organized retail theft operation  Carmen Young, 36, and Victoria Brown, 48, were in Sur La Table, 390 N. State Street in Lake Oswego, when employees called the cops. Young and Brown were found with meth, heroin, cocaine, stolen Sur La Table goods and $2,000 of stolen property from other stores, according to police. A Lake Oswego release says police suspect Young and Brown are connected to a larger organized retail theft operation, which has hit other stores in the Portland area. If you have any further inquiries or information about this case or related cases, call Sgt. Tom Hamann at 503-635-0238. (Source icito.com)

Woman charged with organized retail theft in Rochester, N.Y.
City police, with the help of the Dover Police Department, arrested a Dover woman Monday morning for organized retail theft at the Walmart in Rochester. According to a press release sent out by the Rochester Police Department, the incident occurred on May 12 and was under investigation by Rochester police. (Source fosters.com)

Georgia Couple arrested for theft of $1800 in jewelry from Walmart; merchandise immediately taken to Pawn Shop  A man and woman accused of stealing more than $1,000 worth of earrings from a jewelry case are being held without bond, according to Floyd County Jail reports. Anthony Ferguson and Kasey Degennaro, allegedly forced the lock of a case at Walmart in West Rome on May 15. They then took several pairs of earrings with an estimated value of $1,881 and immediately took them to a Rome pawn shop where they sold them. When law enforcement officers attempted to arrest the two at the residence Friday night, Degenarro told them that Ferguson was not there when he was hiding in a fireplace. Ferguson proceeded to fight with three arresting officers in an attempt to get away. (Source northwestgeorgianews.com)

Mattress Firm Burglar makes off with over $30,000 worth of bedding in Pasadena, TX  On July 4, the employees of a business arrived in the morning to find a big chunk of their merchandise missing from the store room. Pasadena police were dispatched at just before 9 a.m. to the Mattress Firm in reference to a burglary. According to police, the entire section of multiple sizes of Tempurpedic display mattresses was gone: in total, 11 mattresses plus 30 pillows. The value of the merchandise, police say, is estimated at over $30,000. (Source yourhoustonnews.com)

Tractor Supply Co. thief pleads guilty to felony in Queensbury, NY
A Ballston Spa man who police said was part of a duo that stole thousands of dollars worth of tools and copper wire from Tractor Supply Co. stores around the region earlier this year has pleaded guilty to a felony in Warren County Court. Justin E. Furgason, 33, pleaded guilty to fourth-degree grand larceny for the theft of wire from the chain's store in Queensbury in February. The two are also believed linked to similar thefts of wire and tools from Tractor Supply Co. stores in Greenwich, Saratoga Springs, Clifton Park, Schodack, Amsterdam, Scotia and Bennington, Vt., police said. (Source poststar.com)

Sanibel man accused in Nike theft ring
Hundreds of thousands of dollars worth of Nike sneakers are stolen. A man, law enforcement say, is caught in the middle and has ties to SW Florida. Court records show Jason Keating worked with two former Nike managers in the black market. Those managers according to court documents would steal and sell rare high end promotional sneakers to Keating. He is accused of paying upwards of 30-thousand dollars per pair and then would re-sell them to stores and boutiques. At one time, Keating sold a pair on Ebay, according to the records. Keating, who is from SW Florida, was arrested in Oregon, where the Nike headquarters are located, in April of this year. Keating's attorney would offer only a "no comment" as to whether or not he was back in Florida. (Source abc-7.com)

9 arrested in $30,000 ID theft ring in Denver CO

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Vendor Spotlight

The Global Retail Theft Barometer (GRTB)
The only global benchmark report

Only 3 Days Left to Participate!

Get involved and complete yours today! Let's make sure the U.S. is represented.

A few highlights for the GRTB this year:

  • Report will be published in early November 2014

  • Ernie Deyle, ex-VP LP for CVS, will be the author/spokesperson for the report.

  • The questionnaire takes 10 minutes to complete - all online.

  • All information is confidential and goes to The Smart Cube, a research firm that stores and analyzes the results.

  • Checkpoint does not see ANY of the responses - only the aggregate once the analysis is completed.

  • Report will include 25 countries, assuming there are at least 30 retailers responding for each country.

  • If U.S. does not get up to at least 30 retailers, they will be excluded from the report.

  • Retailers that complete the report will receive a free early copy of the report.

Click here to take the 10-minute survey.


Job Opening




Director, LP Walmart Canada Mississauga, ON, Canada Workopolis
Dir of LP & Risk Mgmt Gordmans Omaha, NE Gordmans
Director Digital LP Nike Portland, OR Nike
National Account Manager Vector Security, Inc TBD Vector Security, Inc
Regional LP Manager SpartanNash Omaha, NE SpartanNash
Reg LP, Audit & Firearms Compliance Mgr Dunham's Sports United States Dunham's Sports
Central Investigator - ORC Home Depot Elmont, NY Home Depot
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings

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Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here

Job Opening




AP Manager in Training Walmart Bellevue, WA Walmart
AP Manager in Training Walmart Jacksonville, FL Walmart
District LP Manager Kmart Fredericksburg, VA Sears Holdings Corp
LP Manager Sears Orlando, FL Sears Holdings Corp
LP Manager Kmart Colonial Heights, VA Sears Holdings Corp
LP Manager Kmart Braintree, MA Sears Holdings Corp
AP Team Leader Target Hutchinson, MN Target
AP Team Leader Target Mechanicsburg, PA Target
Regional LP Manager AutoZone Philadelphia, PA AutoZone
Dist LP Manager Kohl's Plano West, TX Kohl's
Corporate LP Intern Kroger Cincinnati, OH Kroger
LP Manager Macy's Houston, TX Macy's
LP Manager Macy's Beaumont, TX Macy's
Field LP Manager Staples Portland, OR Staples
LP Specialist True Religion Brand Jeans Miami, FL True Religion Brand Jeans
Regional LP Manager True Religion Brand Jeans New York, NY True Religion Brand Jeans
LP Specialist True Religion Brand Jeans Niagara, NY True Religion Brand Jeans
LP Specialist True Religion Brand Jeans Nashville, TN True Religion Brand Jeans
LP Specialist True Religion Brand Jeans Rosemont, IL True Religion Brand Jeans
LP Specialist Home Depot Canada Coquitlam, BC, Canada Workopolis



Michael Young was named Regional Loss Prevention Manager for Belk.
Michelle Hahn was named Operations Manager at LA Fitness.

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The Daily Schedules of Creative Geniuses (Interactive Graphic)  Is there a formula to allow creative genius to happen? While there is no answer, there is evidence that having a routine helps facilitate creativity. Take a look at this graphic and think about your own routine. Maybe it's time to take some moves from Beethoven's or Freud's playbooks. (Keep order)

3 Steps to Creating an Inspiring Workplace  If your workplace isn't consistently engaging and inspiring for employees, you're leaving money on the table. Inspiring and safe work environments out-perform those that are tense and anxiety-filled. The benefits of having an inspiring workplace are numerous, so use these steps to create such an environment. (Reason for being)


Last week's most popular articles--

5 Tips for Preventing Your Employees from Burning Out  It's no question that in today's workforce, employees feel extremely burned out.  Even in a study from last year 94% of workers felt they lacked a fulfilling workplace! This interview could hold the key to helping your employees have more passion for their job. (Recharge your batteries)

Mastering the Skill You Lack to Get the Promotion You Deserve  What is standing between you and your next promotion? If it's not your reviews or performance, it could be your gravitas, or natural authority. Use this leadership trait to get you to the top, and if you don't have it already, use these steps to harness it! (Be tough)

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Every journey has bumps in the road and no one is immune for they all present themselves at different times, in different places, and from people you'd never expect. The real test is how you deal with them and how you don't let them define you. Because bumps are growth opportunities merely masked in conflict.

Just a Thought,
Gus Downing

Gus Downing

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