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July, 15 2013 SUBSCRIBE

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Big Data hits real life - here's a video about Big Data used in the retail box  Brick-and-mortar stores are looking for a chance to catch up with their online competitors by using software that allows them to watch customers as they shop, and gather data about their behavior. Here's a video just posted by the New York Times. (Source

Two articles on the same day in NY Times on Big Data - "Attention, Shoppers: Store Is Tracking Your Cell"  All sorts of retailers — including national chains, like Family Dollar, Cabela’s and Mothercare, a British company, and specialty stores like Benetton and Warby Parker — are testing these technologies and using them to decide on matters like changing store layouts and offering customized coupons. RetailNext, based in San Jose, Calif., adds data from shoppers’ smartphones to deduce even more specific patterns. If a shopper’s phone is set to look for Wi-Fi networks, a store that offers Wi-Fi can pinpoint where the shopper is in the store, within a 10-foot radius, even if the shopper does not connect to the network, said Tim Callan, RetailNext’s chief marketing officer. The store can also recognize returning shoppers, because mobile devices send unique identification codes when they search for networks. That means stores can now tell how repeat customers behave and the average time between visits. RetailNext also uses data to map customers’ paths; perhaps the shopper is 70 percent likely to go right immediately, or 14 percent likely to linger at a display, Mr. Callan said. (Source

Here's one in Forbes Today - "Would You Track Customer Phones Like Nordstrom Did?"  Big data meets big brother? Nordstrom (NYSE:JWN) is tracking customers as they wander through its stores. The retailer watches shoppers’ smartphone Wi-Fi, collecting big data to “optimize shopping experiences.” On the one hand, sounds like a great idea for making better business decisions. On The Other Hand, take care not to freak out your customers! Here are a collection of thoughts and comments from various writers in this article and obviously it got lots of press this weekend. (Source

une Retail Sales Miss Estimates with Electronics and Department stores continuing to be the biggest laggards  Retail sales in the U.S. rose less than expected in June as weakness in building materials and restaurant receipts offsets strong sales of autos, furniture and the continued strength of e-commerce. Total sales excluding autos were up 4.5% compared to last June and were flat from the prior month. 8 of 13 sectors posted growth over the prior month, led by Motor Vehicle & Parts Dealers (+1.8% MoM / +11.4% YoY), Furniture & Home Furnishings Stores (+2.4% MoM / +4.6% YoY), Clothing & Accessories Stores (0.7% MoM / +4.8% YoY) and Non-Store Retailers (+2.1% MoM / +13.8% YoY). Electronics & Appliance Stores (-0.1% MoM / -0.3% YoY) and Department Stores (-1.0% MoM / -5.1% YoY) continue to be the biggest laggards and are the only 2 sectors showing a year-to-date decline from 2012. (Source

The biggest Canadian retail transaction in history - Loblaw to buy Shoppers Drug Mart for C$12.4B  Loblaw Cos. and Shoppers Drug Mart announced on Monday a definitive agreement under which Loblaw will acquire Shoppers Drug Mart for C$12.4 billion in cash and stock. It will operate as a separate division of Loblaw. Shoppers Drug Mart is Canada's biggest drug store chain with more than 1,240 Shoppers Drug Mart/Pharmaprix stores across Canada with 2012 sales of C$10.8B. (Source

U.S. Mobile Payments Will Top $1B by Year's End and $58B by 2017 
eMarketer defines mobile payments as transactions for goods and services made by scanning, tapping, swiping or "checking in" with a mobile phone at the point-of-sale. The market is growing slower than expected, reported, as delays and adoption issues are facing many mobile wallet initiatives. A congested landscape of competing technologies is another reason for the slower-growing mobile payments market. (Source

U.S. Intellectual Property Enforcement Coordinator & Interactive Advertising Bureau, Google, Yahoo, Microsoft, and AOL announce new best practices guidelines for ad networks to fight piracy and counterfeiting  The guidelines are designed to help the ad networks regulate themselves. Under the guidelines, ad networks will maintain and post policies discouraging or preventing sites that sell counterfeit goods, engage in copyright piracy or otherwise violate laws. They will also accept and process notices from rights holders regarding sites in question, and provide guidance for the content of a “proper” notice, and identify the “designated agent” to receive such a notice. "With more than 30 trillion individual pages on the web, online piracy and counterfeit remains a challenge.” (Source

Chinese web giants join forces to fight fraud and create new Anti-Online Crime Committee to share info  E-commerce is booming in China, and so is online fraud. To keep crime from stunting online sales growth, some of China’s largest Internet companies have formed an alliance to fight web fraud. Twenty-one companies participated late last month in the Online Business Security Summit in Hangzhou, China. Out of the meeting they formed the Anti-Online Crime Committee to combat online fraud. Over the next two years, the new organization plans to build a system that will allow participating companies to share information so that if one becomes aware of criminal activity it can alert the others. Online fraud cost Chinese consumers at least 30.8 billion yuan ($4.8 billion), and 63 million online shoppers were victims of fraud, according to the China Electronic Commerce Association. That’s nearly 32% of China’s 194 million web shoppers. (Source

Inside The Massive Global Black Market For Smartphones  The underground market transporting iPhones and other gadgets around the world began with a different form of theft. For years, traffickers have hired teams of so-called "runners" or "credit mules" to buy discounted phones in bulk from retailers by agreeing to long-term service contracts. These runners simply stop paying the bills and sell the devices to traffickers who export them overseas. But recently, thefts have become bolder and more violent: Traffickers have been acquiring phones through a growing number of cell phone store robberies, according to local and federal law enforcement officials. "A guy can go into a cell phone store and steal 30 or 40 phones and get a lot more than if he hit a bank," said Deaven, the Homeland Security agent. "It's just a very lucrative crime." The middlemen at the center of the global trade in stolen smartphones organize themselves into distinct roles. Many hire hackers who use special software to "unlock" the devices, enabling them to connect with wireless networks around the world. Then, they erase the data on the handsets, often within an hour after the device is stolen. They completely erase them so the phones can't be identified by who they belong to," Santos told HuffPost. "They want to sell a clean phone that can't be traced." Finally, they ship them overseas, mostly to Hong Kong, where they are distributed across Southeast Asia, said Baldinger, Sprint's attorney. Many phones are also shipped to Dubai, Israel and Latin America. (Source

Last week's most popular news article --

Workers Outraged at Target's 'Cultural Tips'.
Target's offensive "multi-cultural tips" for managers inform bosses that not all Hispanic employees eat tacos, dance to salsa or wear sombreros, former employees say in Superior Court. The plaintiffs claim that nearly all the management positions were held by Caucasians. Robert Gonzalez, Bulmaro Fabian and Pedro Garcia-Ayala sued Target Corp. in Yolo County Court. They claim they suffered crude harassment, discrimination and retaliation at work, and that Target's tips for managers are offensive in themselves. "Target provided its distribution warehouse managers a document titled, 'Organization Effectiveness, Employee and Labor Relations Multi-Cultural Tips,'" the complaint states. "This document instructs managers to note differences among Hispanic employees."





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Lauderdale Best Buy Burglaries May Be Linked To Others  The theft of more than $100,000 in merchandise from two best Buy Mobile store burglaries in Ft. Lauderdale may linked to several other retail thefts in the state. With the first one on April 22nd and the second on July 3rd. With similar incidents in Largo. Police are investigating. (Source

2 saleswomen killed, suspect arrested at San Francisco shopping center after Victoga Jewelry store shooting  A bloodied gunman suspected of killing two women and seriously wounding a man at a shopping center in a crowded San Francisco neighborhood was arrested after opening fire on police officers, authorities said. Officers encountered the suspect Friday outside the San Francisco Giftcenter & Jewelrymart in the trendy South of Market area. The man, whose name was not released, opened fire at officers while retreating into a restaurant, Suhr said. The man kept shooting until he apparently ran out of ammunition and surrendered. Inside the shopping center, police found the two women dead in the lobby. One woman was shot and the other suffered "wounds from an edged weapon," police said. A witness said at least one of the women worked at a jewelry store inside the building. Another man with life-threatening gunshot and stab wounds was taken to a hospital, police said. The shooting prompted online ticketing service Eventbrite and social media site Pinterest, among other local tech firms, to place their buildings on lockdown. Amid initial reports that the shooting had taken place at an REI store located near the jewelry market, the recreational equipment company took to Twitter to clarify that this was incorrect.(Source (Source

Dearborn Heights, Michigan business “I Buy Express” operating a Bulk Handset Trafficking Scheme; owner was busted by the US Secret Service just months ago in Taylor, Michigan for the same thing  Investigative Reporter Fox 2's Rob Wolcheck of Detroit conducts surveillance of a ‘no name’ business that appears to have a great deal of foot traffic. It is believed that the owner is purchasing the phones from who ever drops by the business and selling them in Europe for three to 5 times their worth here in the United States. Over $1 Million in cell phones and cash was seized from the Taylor business by the US Secret Service back in May. (Source

UK Serial shoplifter faces more jail time for his 332nd conviction.
Robert Knowles faces 8 months for his most recent shoplifting arrested at Mark & Spencer, this was Knowles’ 185th time before the court for shoplifting, it began when he was 13. Knowles is said to be ‘resigned to spending the rest of his life in prison’ because he is unable to cope with living outside jail. The Judge is hoping that Knowles gets the medical attention he needs during this extended sentence. (Source

Man walks into K-Mart store covered in blood and holding a gun Friday afternoon had shot himself and later died  A man who walked into a K-Mart store in Fairdale covered in blood and holding a gun Friday afternoon shot himself outside the store and later died, according to Louisville Metro Police. The store was locked down for a time after the man entered the building. Eventually, police cleared everyone to leave. (Source

Philadelphia trio hits 5 stores at Philadelphia Premium Outlets in Limerick
Three Philadelphia women are currently in jail after being charged with multiple counts of theft, receiving stolen property and conspiracy after allegedly stealing nearly $800 in five different shops at the Philadelphia Premium Outlets on June 5. (Source

Family Dollar Store Manager in Tampa robbed, shot and killed.  A Tampa man who was on the job just trying to make a living was robbed and shot to death Sunday morning just as the store he helped manage was opening to customers. Detectives say an armed suspect walked into the store and demanded money from an employee behind the counter. A second man, who was inside the office, saw the robbery taking place and ran out to help his co-worker. The suspect then shot the intervening employee, 49-year-old Horsley Shorter Jr., who is a retired 26-year Army Veteran. Lt. McMullen says he was in management at the store. Investigators say the suspect then forced the other employee at gunpoint out to his vehicle, opened the trunk, and ordered the employee to get inside. The employee pleaded with him and the suspect eventually closed the trunk and stole the car. (Source

Suspect identified in pulling a knife on Walmart Loss Prevention agent in Santa Fe.  Two suspects were approached last month as they pushed a shopping cart out of the Walmart store, the male suspect pulled a knife on store security to attempt to free his female accomplice. Both suspects got away, but tips received from the video were first able to indentify the female. Now, police have a positive identity of the male suspect, identified as Raymond Vigil. Vigil is facing charges of shoplifting and aggravated assault. In the past, Vigil has pleaded guilty to burglary and assault charges. No one was injured during the event. (Source

Burglar caught after getting stuck in JC Penney wall.
A Warwick man is charged with breaking and entering after he's found stuck inside a JC Penney wall at the Warwick Mall. Police were called to JC Penney for a burglary alarm just before 3 Saturday morning. That's when an officer spotted 25 year old John Ryder leaving the store. When Ryder noticed police were outside, he went back inside. The officer went inside the store to search for the burglar. While searching, the officer noticed a ceiling tile and light fixtures out of place. That's when Ryder was found trapped in the wall. The fire department had to be called in, to get him out of the wall. Police say he had a backpack full of stolen items with him. (Source

Framingham teens arrested at Natick Mall, nearly $700 worth of merchandise from JC Penney and Victoria’s Secret recovered.  Two Framingham teens were arrested Thursday at 6:56 p.m. after police said they shoplifted at JC Penney at the Natick Mall. Olivia Connerney, 17, and Sarah Grindeland, 17, were both charged with larceny of property worth more than $250, conspiracy to commit a crime and receiving stolen property worth less than $250. Officers responded and discovered the teens had taken 16 items of JC Penney property totally $427. Police also found $249.99 worth of Victoria's Secret merchandise with tags attached but no receipts or bags. (Source

UK’s Sussex police close a jewelry robbery quickly with the help of a good Samaritan; suspect stole $83,000 in watches.  Sussex Police responded to a robbery on Friday late afternoon at TH Baker Jewelers, on Saturday the suspect was before the Magistrates Court. The suspect had smashed out a window showcase stealing 7 watches valued at over $83,000 as he attempted to escape; a person on the street tackled the suspect only a few yards away from the store. (Source

Lexington area Walmart Agent takes a kick to the groin.  A 21 year old female suspect has been charged with robbery for shoplifting a $5 bottle of juice, then getting into a very physical altercation in the parking lot with the apprehending Loss Prevention agent. The Loss Prevention agent was punched in the face, kicked in the leg and groin as he attempted to subdue the suspect. The female was apprehended and now faces upgraded charges of robbery. (Source

Police search for Walgreen’s Robbery suspect in Tulsa. 
Two men armed with a weapon held up a Walgreen’s store in Tulsa at 12:52am this morning. Two men entered the store carrying a knife and demanded money from a cashier, police said. The robbers exited the store after taking an undisclosed amount of money from the cash register, possibly leaving the area in a vehicle. No injuries were reported. (Source

Police looking for man who robbed a CVS in Woodway, Texas.
The hunt is on in McLennan County for a man who robbed a CVS. It happened just after 7:30 Sunday night at the Woodway CVS on North Estates Drive. Police say a man came into the store, demanded cash and threatened the clerk. He took off just minutes before officers arrived. No one was injured. (Source



7 Reasons for Security Awareness Failure

By Walt Palmer, CFE, CFI, CPP
PCG Solutions

There is a good column currently on CSO Magazine’s online site that is titled “7 Reasons for Security Awareness Failure.” While it is geared to corporate security environments, it resonates with the retail loss prevention world, as well. The seven reasons outlined are:

1. Not understanding what security awareness really is
2. Reliance on checking the box
3. Failing to acknowledge that awareness is a unique discipline
4. Lack of engaging and appropriate materials
5. Not collecting metrics
6. Unreasonable expectations
7. Relying upon a single training exercise

As a provider of training and awareness programs for retail, we see many of these problems on a weekly basis. I’d suggest you review the article and let us know if you would like to discuss how you can make your awareness investments more successful.

Bio:  Walter Palmer, CFE, CFI, CPP is president of PCG Solutions, a loss prevention training and awareness firm. Prior to founding PCG, Palmer spent sixteen years in retail in LP, inventory control, and operations. Palmer is cofounder of LP Magazine and and serves on multiple industry advisory boards. He is a frequent speaker at industry event both in the U.S. and internationally. In addition, Palmer is a member of the American Society for Training & Development, the International Society for Performance Improvement, and the Society for Human Resource Management. He can be reached at



Should Safe Behavior Become a Habit?
Habits are behaviors that happen without any preceding thought process, they happen almost reflexively, but contrary to what you might think, it's more beneficial to talk to yourself before, during and after safe behavior. This is called 'mindful fluency' and it is not a habit, but a state where we remind ourselves of required safe behaviors, and then carefully evaluate our actions after the fact. Mindful behavior can result in preventing yourself from going on automatic mode, and thus lessening the risk of errors or injuries that can occur from not thinking. Mindful behavior can also help us notice gradual changes in our work environments, and increases our ability to distinguish between a normal work routine and a suddenly different change. (Source

Not Quiet Before the Storm: Calming Employees' Pre-Hurricane Fears
During a study of 600 Florida workers before the start of hurricane season this year, a professor at Florida State University College of Business found that the workers had anxiety levels comparable to those found in years with a more active hurricane season. The study also suggests that this anxiety related to hurricane season also impacts other areas of life at work and at home, and caused significant stress in both areas. Individuals who felt heightened levels of anxiety over hurricanes also reported lowered concentration rates at work, not as willing to work extra hours, more concern with work-life imbalance, not as eager to provide constructive suggestions on improving work, and being less passionate about work. To help ease the anxiety over hurricane season, and better manage the anxiety, organizations should follow the 'Three S's of Survival': Strategy, Support, and Security. (Source



Boston Retailers Push Bill to Crack Down on Organized Crime
Ryan Kearney, general counsel for the Retailers Association of Massachusetts, says the latest version of the bill has been slimmed down, including a proposed ban on the sale of certain items in flea markets and a proposed mandate for additional recordkeeping at the state Department of Revenue. The legislation, if signed into law, would strengthen the penalties for shoplifters if their actions are part of a broader, orchestrated effort. The bill would also turn several theft-related actions into crimes. It would impose criminal sanctions for people found guilty of using a device to block or deactivate theft-protection devices, shoplifters who use an emergency exit to avoid apprehension, and individuals who use counterfeit receipts or fake Universal Product Codes to cheat or defraud a merchant. Kearney says organized retail crime costs Massachusetts merchants more than $160 million a year in lost inventory. (Source

5 women busted hitting stores at St. Augustine Premium Outlet Mall in St. Augustine, Fla.  Four women and a 16-year-old girl were arrested on felony retail theft charges after deputies responding to a shoplifting call at the St. Augustine Premium Outlet Mall last week. Deputies said they found $2,000 worth of suspected stolen clothing inside the car, along with tools to remove anti-shoplifting devices. Clothing was located from six Outlet Mall stores, including Polo Ralph Lauren, Reebok/Rockport Outlet, Aeropostale Outlet, Nike Outlet, Gap Outlet, and Tommy Hilfiger Outlet. (Source

Gresham, Ore., police bust largest check fraud scheme they've ever seen  Police said Prevost, the ring leader, stole $144,000 and created almost 100 legitimate-looking payroll checks. Columbia Sportswear is one of the companies they said he used as the supposed payer but that was just for show. The money was actually coming from a Department of Human Services bank account. Prevost allegedly wrote the checks out to dozens of accomplices. Then he was splitting the money with the check writers, like a pyramid scheme essentially where the people below you have to pay up to the people up here. Police were working with local Wal-Marts, including one in Gresham where the majority of the checks were cashed. (Source

Off-Duty Sheriff makes arrest outside Von Maur store in Indianapolis.
Sometimes just being in the right place at the right time is enough for a good result. Off-duty Hamilton County Sheriff Mark Bowen says instinct took over when he saw two men carrying clothes out of an Indy Von Maur store. The Sheriff stopped both suspects at gunpoint in the parking lot; $3500 worth of merchandise was recovered.

Four San Benito women arrested for shoplifting from Harlingen Kmart. 
Four women apparently working together were apprehended for shoplifting $200.79 worth of merchandise for the Kmart store in Harlingen. Merchandise was found concealed in their purse; the suspects were uncooperative with Kmart Loss Prevention. Bonds were set from $1100 to $2500. (Source

New Hampshire man flees after being stopped with 2 stolen televisions. Police in Tilton, New Hampshire have a great surveillance photo to work from, but are still seeking the identity of a man who attempted to steal two 32-inch television from the Tilton Walmart. Loss Prevention stopped the man as he exited the store with the two televisions in the cart, the man then fled on foot and escaped. (Source


Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Early Pioneer and one of the Founding Fathers
of the Retail Loss Prevention Industry passes

John Christman, the former Vice President of Macy's California and author of two industry books passed away last week. As one of the founding fathers John helped develop the industry and numerous fellow Loss Prevention executives over his long career. As a former member of the NRF's LP Advisory Council and member of the NRF's Ring of Excellence John was a well respected individual who helped lead the way in the early years of this industry. With a BA degree from Muhlenberg College John spent over 30 years in the retail Loss Prevention industry and four years with U.S. Naval Intelligence. Mike Keenan, the current Vice President of Loss Prevention at The Gap Stores worked with him for many years and wrote the following:

I started my career in Loss Prevention at Macy’s West, Macy’s California back then, when John was the Vice President of Security. I had the pleasure of working directly with him for over thirteen years. John was a pioneer in evolving our profession from Security to Loss Prevention. He worked tirelessly to improve our professionalism, first at Macy’s, and then in the industry. He was a long time member of the National Retail Federation’s Loss Prevention Advisory Council, co-authored a book on Shoplifting that set the current industry standards for the “Steps of Proof”, co-authored an Encyclopedia on Retail Loss Prevention and ended his career as an “expert witness” for retail loss prevention litigation.

Professionally, I will remember John for his leadership. He led the Macy’s LP team in a positive and supportive way, always demanding the highest level of performance, but always helping us to get there. I saw that same leadership in his industry efforts outside of Macy’s. Personally, he was my friend and mentor. He supported me throughout my career even after his disappointment that I left Macy’s several years after stepping into his role as Vice President of Loss Prevention when he retired. He was the person I went to for advice whenever I needed an unbiased, objective opinion. He was always there for me and I will truly miss him.

All of us have been impacted in some way by the early leaders of the Loss Prevention industry and, in my opinion, John was one of the best. I will be forever grateful to him for introducing me to and enabling me to grow in this amazing profession. Thank you John.

Mike Keenan, CPP, CFI
Vice President, Loss Prevention
Gap Inc.



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Job Opening




Global Investigations & Compliance Mgr Ace Hardware Corp. Oak Brook, IL Ace Hardware Corp.
Director of Asset Protection Walgreens Deerfield, IL Walgreens
Mgr, Asset Protection RSC Winn Dixie Baldwin, FL Winn Dixie
Asset Protection Manager The HoneyBaked Ham Co. Alpharetta, GA The HoneyBaked Ham Co.
Director of LP Best Buy Canada Burnaby, British Columbia Best Buy Canada
Senior Director LP Corporate Hoffman Estates, IL Sears Holdings Corp
Market LP Director Duane Reade New York, NY Duane Reade
Dir, Sec. Risk Info & Analysis Target Minneapolis, MN Target
Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Director of LP - East Zone Express Miami, FL Express

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Executive Team Leader AP Target Chicago, IL Target
AP Manager In Training Walmart Coolidge, AZ Wal-Mart
AP Manager In Training Walmart Houston, TX Wal-Mart
AP Manager In Training Walmart Burley, ID Wal-Mart
DC Manager AP Home Depot McDonough, GA Home Depot
District Operations Mgr Home Depot Albuquerque, NM Home Depot
District Operations Mgr Home Depot Shreveport, LA Home Depot
Dept Mgr Store LP & Safety Lowe's Bossier City, LA Lowe's
Dept Mgr Store LP & Safety Lowe's Mira Loma, CA Lowe's
LP Manager Sears Spokane, WA Sears Holdings Corp
LP Manager Sears Salisbury, MD Sears Holdings Corp
LP Manager Sears Wichita, KS Sears Holdings Corp
District LP Manager Gap Inc Cross Island, US Gap Inc
LP Manager Bloomingdale's Garden City,  NY Bloomingdale's
LP Manager Bloomingdale's Orlando, FL Bloomingdale's
AP Manager-Corporate Orchard Supply Hardware San Jose, CA Orchard Supply Hardware
LP Manager Belk Savannah, GA Belk
LP Manager Belk Beufort, SC Belk

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Paul Davies was named UK Senior Manager, Security and Loss Prevention for Amazon.
Tony O'Berry was named Regional Asset Protection Manager for Toys R Us.

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How Meditation Can Help with Stress
A study by the Massachusetts General Hospital challenges the way we think about our genes. This study found that meditation actually changes your gene expression by focusing on the relaxation response to stress, which allays anxiety. (The effects become stronger with practice)

Your #1 Remedy to Stress Less
Social interaction does more for your body than you realize. It is key to creating a buffer to stress. Not only will social interaction lighten your load, but opening yourself up to friends and colleagues will allow you to feel the happiness that comes with just being out in the world. (Don't be caught in a tunnel with stress)

Last week's most popular articles --

7 Questions You Need to Ask to Increase Your Leadership Potential  From Nick Morgan's new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact here are seven questions leaders need to ask themselves to start effective and conscious communication. (What does your presence say about you?)

5 Qualities that Every Good Boss Should Have  The top five favorite responses from Fast Company's Facebook question: "What do you think makes a really good boss?" are in! See what qualities everyone, not just leaders, thinks a good boss should have! (Jump in with the crowd)

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Stagnation is the key to failing. Every CEO at failing retailers I've ever spoken to has told me that the number 1 reason for the company's problems was because the employee population had become stagnate and complacent in their jobs and performance. So many complain when new CEO's bring in their new teams and reorganize their companies, but in essence that's the key to reinventing the organization and rebirthing the company. All teams need to be reinvented from time to time merely to give them new energy, new focus, new opportunities. The human condition always forces us to take the easiest path when in reality that path will ultimately lead us to stagnation. Sometimes it's best to take a new path, one that appears to be the hardest, and maybe the most difficult. Because it's always the darkest path where we find the most rewards. Reinvent-Rebirth-Rethink. It begins every Monday!

Just a thought,
Gus Downing

Gus Downing

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