Jackie Andersen, Dir. Retail Strategic Accounts and
Evan Garabedian, Business Strategist - Solutions & Tech. Office
Tony Mancino, National Account Manager
Specialty LP in an Omni World
Maurice Cloutier, VP of LP, Ann Inc., and Gary
Johnson, VP of LP, The Vitamin Shoppe
NY Metro ORC Alliance
Sgt. Tarik Sheppard, John Matas, Sean Huggins,
Jordan Rivchun, Chip Chiappetta
The Silicon Valley has long been the world's center of
technological innovation, so it should come as no surprise that WG Security is
located at its very heart in San Jose, CA. Whether tackling the phenomenon of "wardrobing,"
preventing counterfeit online returns, taking EAS service to the next level, or
developing a new solution for cylinder-shaped merchandise, WG continues to turn
heads in the EAS and RFID industry with its ingenuity and out-of-the-box
Ed Wolfe, VP Business Development for WG,
tells us how the company has been so successful at solving retailers' chronic
shortage and operational problems.
LPNN Quick Take #2
Joe LaRocca - tech guru and "borderline
Millennial" (as Amber calls him) - talks
about some of the challenges and opportunities of technology in today's retail
world - from live video streaming to social media.
Canadian Privacy Laws now
favorable for the LP professional
3-part series publishing today, tomorrow and Wednesday
June 18, 2015 marked the introduction of major changes to the
Canadian Privacy Laws, which had previously made it extremely difficult for
LP professionals to share information about known criminals. Read the firsthand
account of the 15-year journey to change a law that was intended to protect
against crime, but in fact made it possible for the criminal to operate with
anonymity to a certain degree.
Part 1 - The
Great Debate: Privacy versus Security
Retail Consultant, Grist Mill Solutions
We live in a world that is constantly trying to balance the aspects of privacy
and security. Some might say that in order to provide a safe and secure
environment, it is necessary to protect personal information. Others might argue
that it is necessary to understand the risks and threats and therefore to obtain
personal information is required to establish safety and security by knowing who
the bad guys are. Whatever your view is on the matter, the fact remains the
same, there are very clear advocates on both sides and the answer is not as
obvious as one might think. In fact it seems that proponents of one view switch
sides every time there is a security-related event or a major data breach.
In order to protect our nations against the threat of terrorism we must be able
to identify individuals with nefarious intentions before they can act. Seems
easy enough, simply conduct some due diligence work and you will be able to
identify them. This topic has been playing out in the media since 9/11,
In order to protect oneself against identify theft it would stand to reason that
personal information should not be easily obtained by anyone not absolutely
requiring it for the purpose for which it was intended when presented.
This is the story of one country's long journey through the challenges of
balancing privacy and security. A journey not without major losses and crime
along the way. A journey not without a tremendous amount of frustration by those
trying to do the right thing; by investigating suspected criminals.
In 2000 Canada introduce a piece of legislation called the Protection of
Personal Information and Electronic Documents Act (The Privacy Act). In 2000
savvy criminals discovered a whole new way to commit offences and maintain a
dangerous level of anonymity. Tomorrow we will explore how PIPEDA affected the
retail community in Canada and handcuffed those tasked with the investigative
process on behalf of organizations.
Stay tuned for Part 2 tomorrow.
New Keynote Speaker Announced:
Chief Information Security Officer, The Home Depot
Named one of the top 10 most influential Chief Information Security Officers by
Sys-Con Justice Systems, Jamil Farshchi has successfully protected some of the
world's most sensitive information assets including nuclear weapons, financial
systems and networks, and complex technologies such as the space shuttle, Hubble
Telescope, and Mars Rover.
Jamil's information security background is diverse, from leading a team at the
Los Alamos National Laboratory (LANL) to building risk-based security programs
for media conglomerate Time Warner. He has also held senior executive positions
at NASA and VISA, where he was responsible for protecting the company's consumer
payment card transactions. In March 2015, The Home Depot hired Jamil its first
ever chief information security officer. He is charged with the unique challenge
of securing and enabling some of the most engaging, valuable and widely consumed
content and has overall responsibility for Home Depot's information security,
data protection and vulnerability management.
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LPNN Filming at the RCC LP Conference
Solution Providers - Want to help make Canadian History?
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2014's GLPS's - Group LP Selfie's
Your Team - Your Pride - Our Industry
One Selfie at a Time
Jons Marketplace Corporate Loss Prevention Team
"We Shop the world for
*Published on November 11, 2014
Show Your Industry Your Group LP Selfie
Building the LP/AP Industry One Selfie at a Time
View all the selfies here.
Send us your Group LP Selfie!
AAFA Criticizes Alibaba's Anticounterfeiting Measures
The American Apparel & Footwear Association is turning up the pressure on
Alibaba once again, calling for changes, more disclosure and "verifiable"
results from the Chinese Internet giant's anticounterfeiting measures. The
association, which represents more than 340 companies and 1,000 brands, is also
asking Alibaba to create a process where the company removes counterfeits
quickly at the request of certified brands. Duggan said the process must contain
four "critical elements: easy brand certification, brand-controlled 'takedowns,'
brand-approved sales and a transparent verification process with results made
public." She said searches of brands on "any given day" turn up "hundreds, if
not thousands, of results at alarmingly low prices - a giveaway that the
products are fake."
'Chargebacks the hidden problem of the retail world'
All merchants will at some point deal with chargebacks. As well as losing the
money when a disputed card payment is charged back to them by their bank, they
lose the cost of the goods or service they provided. "Friendly fraud chargebacks
are the hidden problem of the retail world. We have released this playbook to
provide an easy-to-follow guide for merchants that will help to reduce their
chargeback losses. The worry for many of them is that they often do not know
about the problem until they get hit with a chargeback. By working out a plan of
action in advance, merchants can reduce the risk of chargebacks happening in the
first place. But when they do occur, decisive steps are key."
The six most common merchant pitfalls are:
1. Poor customer service
Only 14% of customers contact the seller before they instruct their bank to
reclaim their money.
2. Out-of-office hours
If customers cannot contact the merchant at any time, they may well contact
their bank instead and instigate a chargeback.
3. System and process fails
Chargebacks can happen when technology systems and payment processes fail.
4. Fraudulent transactions
When payment cards or card details are stolen, the criminal transactions are
charged back and the merchant becomes responsible for the cost.
5. Poor logistics
If the consumer does not receive the product they ordered, the merchant loses
the item they've sent out as well as the refund and chargeback cost.
6. Friendly fraud
Consumers buy and receive a product but still initiate a chargeback, which is
fraudulent, and the merchant fails to identify the fraud and challenge the
E-commerce accounts for 40% of Grainger's total
The future of digital payment success is in solid security protocol
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Police Bust Another Fraudulent Credit Card Ring A trio of suspects - two
from Las Vegas and a third from California - are behind bars after Boise Police
say they busted up yet another credit card scam at local retailers. Merchants
notified police of possible fraud in the afternoon of July 16. When BPD arrived
on the scene, police were told the suspects had been using fraudulent credit
cards with stolen account information in attempts to purchase gift cards. Police
also linked the suspects to another Boise store where the suspects allegedly
tried to make fraudulent purchases. At the time of the arrests, police said they
discovered 28 fraudulent credit cards and several gift cards in the possession
of the suspects.
Police bust identity-theft ring in Orlando with 1,855 victims
An Orlando identity-theft ring ended last week when police discovered a Winter
Park vacation club employee had stolen more than 1,800 reservation documents
including credit card information from the Preferred Guests Resorts and handed
them to two others to sell for more than $92,000. Xavier Stephens, 27, Bridgett
Bennifield, 38 and Chrystie Hall, 38, are facing several charges including
trafficking in counterfeit credit cards, grand theft of a motor vehicle and
scheme to defraud. Stephens had numerous credit card documents inside of a
backpack, police said, while Bennifield had documents inside her purse. The
documents were reservations for travel including arrival dates, lengths of stay,
hotel information, guests names, birth dates, and credit card numbers with the
expiration date and security numbers, police said. Both said Hall - who has
worked at Preferred Guests Resorts in Winter Park for 12 years - sold them the
documents for about $100 each. Stephens and Bennifield would resell the
documents for $50 per page. The total resale value in their possession was
$92,750, police said. They told police they'd been reselling the documents since
December. At least 1,855 people had their identities stolen in this ring.
CA Police arrest 3 women gang members in Walmart robbery case Fresno police
wrapped up a Walmart robbery case from June with the arrest of three women gang
members, Sgt. Tony Bustos announced Sunday - and cracked a check scam at the
same time. During the June 9 robbery at Walmart in northwest Fresno, store
security officers said they were attacked by the women while the women were
stealing items. On June 25, three women attacked a man and stole his bicycle.
Each time, witnesses reported seeing the women in a white Tahoe. Officers found
the Tahoe during a July 12 traffic stop. Det. Dinnell identified the suspects
and convinced one to turn herself in Saturday. That led police to a southeast
Fresno home where they caught the other two women. Police did not identify which
woman was arrested first, but Bustos identified the women as gang member Monica
Cortez, 32, and gang associates Breanna Cortez, 20, and Thannya Tejadilla, 18.
Bustos said Dinnell determined that in addition to the robberies, the Cortezes
passed over 26 fraudulent checks at a local credit union, stealing over $15,000.
Dinnell was able to recover most of the stolen money and property.
Poor parking helps Palisades Park, NJ Police nail credit card thief
Poor parking led to the arrest of a Bronx man charged by a Palisades Park police
detective with using a stolen credit card number to buy gift cards at the local
post office. Hannis M. Bridges Jr., 23, was in the Central Boulevard post office
on April 14 when a female lookout in his car outside called and said he was
getting a parking ticket. Bridges ran out the door with $500 worth of ilegally-purchased
gift cards, leaving the receipts on the counter. Although he'd used a different
name to buy the gift cards, Bridges was driving his own car. Police had his
license and registration number. But the receipts had the last four digits of
the victim's credit card number on them. Beck determined that Bridges had "gone
on a shopping spree" immediately after buying the cards.
Petaluma Police Hunting Suspected Target Thieves
Two men are wanted on suspicion of stealing roughly $1,000 worth of merchandise
from a Target in Petaluma Friday afternoon. The suspects entered the Target at
1:25 p.m. and allegedly placed a GPS device, electronics and other merchandize
into a shopping car, according to police. They exited the rear of the store,
loaded the merchandise into a waiting Ford F-150 truck that was driven by a
third suspect and sped away, according to police.
Franklin, TN Police seek Crest Whitestrip shoplifters
Franklin police are asking for help tracking down two women who they say made
off with more than $1,000 in Crest Whitestrips and heartburn medication from the
Fieldstone Parkway Publix. The thefts, a Franklin Police Department media
release said, took place about 8:30 p.m. May 9. Police believe the two women --
who allegedly stole over-the-counter Prilosec and Nexium, in addition to the
Three men hitting Giant Food Stores in York County
for Shrimp - selling on the street
Do you have an ORC case to share?
Publishing it educates the LP & retail community|
which might fuel
even more jobs and funding.
Share your ORC news and help the industry grow
Nordstrom shoplifter jumps to her death at Providence Place mall Thursday night
A security officer working for Nordstrom at Providence Place mall Thursday night
noticed a woman taking clothes off the racks and bringing them to the counter.
The 35-year-old woman was "returning" the clothes and getting hundreds of
dollars in return, said Providence Police Maj. David Lapatin. The security
officer approached the woman, who gave her name and quickly headed out of the
Things happened quickly. The store security officer followed the woman down
the escalator and out into the first floor of the parking lot, trying to stop
her from leaving, Lapatin said. Other security officers then heard a voice
on the radio, someone saying: Get away from the edge. The woman jumped over a
railing at the garage and plummeted 25 feet to her death. Her name was not
released Friday, pending notification of her family. "No one is being
criminally investigated," Lapatin said. "This is a very unfortunate
Shots fired at the Westwood Mall in Tallahassee; businesses and vehicles damaged
Tallahassee police officers responded to a shooting reported in the parking lot
of Westwood Shopping Mall. Windows of two businesses, Tijuana Flats and Bill's
Bookstore, and several vehicles were damaged by gunfire. No injuries were
reported in this incident. The suspected gunman fled the scene before officers
Avondale, AZ Police Officers injured pursuing CVS shoplifting suspect
A shoplifting suspect and three officers were transported to hospitals after an
altercation Sunday night. Around 8:30 p.m., officials were alerted to a
shoplifting incident at a CVS. According to Avondale officials, an officer saw
the suspect about a half-mile away from the CVS at an apartment complex. The
responding officer was involved in a physical altercation with the suspect and
was injured. He was transported to a hospital as a precautionary measure. The
suspect was then pursued by foot through an apartment complex by three
additional responding officers. A second physical altercation with the suspect
injured two of those responding officers.
Expert says $100,000 cargo of liquor stolen in Athens, GA most likely in South
Florida black market The $100,000 worth of liquor and wine aboard a
tractor-trailer rig that was stolen in Athens on June 27 was most likely taken
to South Florida by an organized gang, according to an expert on cargo theft.
Stolen alcohol typically goes to Kentucky or South Florida, said Tom Mann,
president of Traklok, a company based in Knoxville, Tenn., that produces a
security system for big rigs to thwart such thefts as happened in Athens.
Because of where the theft occurred, Mann said the alcohol was likely taken to
South Florida. Beverages and food are high targets for organized thieves and the
higher the value the more common the theft, Mann said.
Walmart in Groton, CT the victim of an Armed Robbery Sunday afternoon
Groton Police are searching for an armed robber that held up a Walmart in the
middle of the day on Sunday. Police say it happened at around 12:30 p.m. at the
Walmart on Gold Star Highway with many people in the store. Police say the
robber implied he had a gun and demanded money from the customer service desk.
The robber fled in a white, 2-door vehicle, police said. Witnesses did not see
the gun and no one was hurt.
Dollar General Employee arrested in Dixon, KY for theft of over $14,000
An employee of the Dollar General Store in Dixon was arrested last week after
Dollar General Corporation Loss Prevention discovered that $14,154.16 in cash
had gone missing from the store between May 1, 2015 and July 4, 2015.
Broken Arrow man arrested at dumpster after trying to steal from Walmart
An alleged thief turned a Broken Arrow dumpster into a hiding spot this weekend.
Police arrested Earl Litzell for larceny. He is accused of stealing from a
Broken Arrow Walmart. Officials said Litzell changed the price tags on
merchandise to make them appear cheaper. When he went through the checkout line,
loss prevention officers caught him. He dropped his loot and ran.
U.S. Customs seizes $562,700 worth - 1,100 pieces
of counterfeit Chanel designer jewelry at Louisville, Ky. port
NY man denies trafficking counterfeit credit cards in Vt. after traffic stop
found 40 fake cards and DL's from multiple states
Male busted using stolen credit cards to buy gift cards at San Antonio area
Walmart stores - could be major ring
Two males busted buying $7,000 of gift cards with fake credit cards at Rite Aid
in Rutherford, N.J. - 2 dozen cards found
Male female busted with counterfeit currency and dozens of gift cards in San
Teen Robin Hoods Live Stream Ice Cream Truck Theft - Leaves Ice Cream at nearby
houses randomly - Gets Busted
Chicago Police Alert: Overnight Burglaries
Targeting Stores In Lake View, Lincoln Park
All clear given after bomb threat called into Tanglewood Mall in Roanoke, VA
Homeless man, 54, faces felony charges after admitting to setting fire at Upper
Darby, PA Payless Shoe
Kay Jewelers in the Parkland Mall, Beaumont Texas was the victim of a Grab and
Run, merchandise valued at $895
Americoin - Arnold, MO - Armed Robbery
CVS - Memphis, TN - Robbery
Danny's Midnight - Philadelphia, PA - Armed Robbery/ clerk shot
Domino's - Newport News, VA - Armed Robbery
Family Dollar - South Bend, IN - Robbery
Hometown Grocery - Columbus, OH - Robbery
Krauszers - Glen Rock, NJ - Burglary
Marathon - Sycamore, GA - Armed Robbery
Max Crash Auto Parts - Donna, TX - Robbery
Mike's Corner - Portsmouth, VA - Armed Robbery
Mobile - Franklin, CT - Armed Robbery
Roc's Stop & Shop - Lincoln, NE - Burglary -ATM
Sharman Mini-Market - Philadelphia, PA - Shooting
Tulsa Computer - Tulsa, OK - Burglary
Valero - Frederica, DE - Robbery
Walmart - Groton, CT - Robbery
Walgreens - Orange Co, FL - Armed Robbery
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Paul Votto was named District Loss
Prevention Manager for Ocean State Job Lot.
Dave Martin was promoted to Assets
Protection Business Partner for Target.
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How to Co-Lead a Team
Nobody leads alone. We all have colleagues and partners that help us lead our
teams or regions, and some of us lead with another person. If the co-leadership
has a strong bond, it can lead to greater team interaction, increased
collaboration and create innovative solutions. Here are some tips to make your
22 Ways to Motivate Your Team
How do you get the best performance and work from your team members? If you're
motivating them in the right way, that could just do the trick! Here are some
simple ways you can get your team charged up to work!
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Reclaim 60 Minutes a Day Right Now with these 10 Tips What would you
do with an extra hour each day? Here are some tips that could help you reclaim
an hour each day over the next 60 days. The trick is knowing how you are
spending your time and prioritizing what's truly important.
Schedule time on the web
3 Leadership Tweaks that Will Boost How You Impact People Just a few
minor adjustments to your leadership methods can go an extremely long way in how
you impact and influence your people. Here are just a few that will make
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remember always lose with dignity and win with humility.
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