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2017 ORC in Idaho Conference
July 25

Twin Cities ORC Association Annual Conference & Training
Aug. 15-16

2017 Cargo Theft Summit Southern California
Aug. 22-23

2017 Safety Leadership Conference
Sept. 11-13

NE Loss Prevention Expo
Sept. 14

Retail Council of Canada LP Conference
Sept. 19

The D&D Daily attending
Gus Downing & LPNN

Find out more

ASIS International
63rd Annual Seminar

Sept. 25-28

RFID in Retail and Apparel
Sept. 26

California ORC Association Annual Training Conference
Sept. 28-29

National Association of Bunco Investigators Annual Training Converence
Oct. 11-12

Colorado Organized Retail Crime Alliance Conference
Oct. 17

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Solution Providers

#1

Turning Point Justice

See all of our top 5 videos here

Stay tuned for our new 'Live in DC' at NRF Protect 2017 episodes - Coming Soon!






NEW
'17 National Retail Security Survey



2016 NRSS Survey

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Will facial recognition tech make for happier customers at Walmart?
A Walmart patent application filed last year describes a system that would enable the chain to use facial recognition technology at the checkout. The purpose of the tech is to help store personnel determine if a customer is unhappy and, if they are, make contact to address any shopping-related problems.

Mention of the technology was included in a Wall Street Journal article yesterday on the increased use of automation to replace or augment human activities in stores.

Walmart's patent application abstract describes the goal of using facial recognition technology to improve customer service, not just in the moment, but longer term. "The biometric data of a customer may be correlated to transaction data of the customer in order to detect changes of the purchase habits of the customer due to dissatisfaction. Changes in purchase habits, such as loss of a customer, may be used in combination with the biometric data to establish thresholds of biometric data use to generate customer service actions."

In the end, Walmart is hoping the technology, if deployed, will enable it to hold onto existing customers, since doing so is much less expensive than acquiring new ones. Management also envisions the technology as a tool it can use to cut staffing costs.

The use of facial recognition is controversial because of privacy concerns. The technology is being used to reduce shoplifting by some retailers. In some cases, stores catching shoplifters have given them the choice of having their faces scanned or being prosecuted. Images of those scanned go into a database that alerts security personnel when they enter a store. Authorized staff can then tell the shoplifter that they have been banned from the location
usto.gov - patent filing  retailwire.com

From Russia With Love
Watch Out For Russian Graduating Classes
Online Courses Projected to Drive Credit Card Fraud to $24B by 2018

An ecosystem of payment card fraud will drive a projected $24 billion in losses by the end of 2018. Cybercriminals are working together to share tools, tutorials, and credit card data to scam victims. Researchers at Digital Shadows discovered a Russian carding forum provides a course on how to commit fraud, complete with instructors, syllabus, webinars, and reading material as reported yesterday in the Daily.

Attackers are now scrambling to bypass the chip-and-pin system since the roll out of EMV.

Many are turning to Card Not Present (CNP) fraud to target victims who send their card details online or over the phone. A recent report states online spending will double to hit $6 trillion by 2021, driving the chances for fraudsters to make money.

To commit CNP fraud, cybercriminals can hunt for credit card data using online stores that sell information taken from online databases or point-of-sale malware. People specialize in methods for stealing data and distribute stolen info widely to carding sites, Marriott explains.

Visa is the most common card type, with 783,008 cards. The United States and India were the most popular areas with 461,384 and 443,988 cards, respectively. There is a bias towards rich Western countries where cards tend to have higher balances, says Digital Shadows.

The cheapest cards require further authentication to complete a purchase and the biggest hurdle is the cardholder's PIN, which can be difficult to obtain. Attackers are bypassing this with social engineering, which Marriott says is an increasingly popular tactic. More attackers are told to learn the surroundings of their targets so they can build a rapport and then trick them.

The increased professionalization of credit card fraud training and the increasingly complex network of participants will drive losses in coming years. It has become an industry where attackers find their niche, whether it's harvesting card data or using stolen information to buy goods and services. darkreading.com

The Next Big Risk - Home Delivery Drivers
With home delivery being the new big push in satisfying the consumer and beating the competition, it also offers a whole new realm of risks most retailers haven't faced before. With that in mind, and the fact that the shear increase in numbers of deliveries and delivery drivers increases the odds of both criminal activity and accidents, from robberies to murder to assaults and car accidents, the risk is significant. Couple that with the speed and numbers of these new hires, and you open up a whole new world.

Even outsourcing it to these app. companies like Postmates who crowd source and what we have is a huge potential for risk. Regardless of legal liability, the reputation damage from a severe incident may be enough to impact sales and stock price.

The quick serve restaurants and pizza industry are really the only ones experienced in this aspect but now we're talking about adopting it retail wide and that's what should be concerning.

Speaking frankly - Just recently myself and a colleague both had a non food home delivery from a retailer's brand new delivery service, part of this new practice in mainstream retail, and the delivery person was concerning. Which interestingly enough caused us to mention it to each other. Just a thought.

Transported Asset Protection Association (TAPA) marks its 20th anniversary
Founded originally by high tech manufacturers in the U.S. to combat increasing losses from their supply chains.

In the Europe, Middle East and Africa (EMEA) region, recorded cargo thefts reached a new record in 2016, and figures for the first half of this year put 2017 on track to set yet another new high.

Last year, TAPA's IIS recorded 2,611 new cargo crimes in EMEA, up 72.3% over 2015. IIS data for Q1 2017 up 59.6% over Q1 '16, with 709 crimes in 18 countries.

When TAPA was first launched, most cargo crimes involved thefts from warehouse facilities. However now, 90% of cargo thefts almost all involve attacks on trucks, and often their drivers.

In Q1 of 2017, 78.7% of crimes involved theft from vehicle and 72.4%of thefts took place when trucks stopped at unsecured parking locations.

TAPA has also just launched new Parking Security Requirements (PSR) with the aim of identifying a network of secure parking locations across Europe. counterterrorbusiness.com

Supply Chain Extreme Weather Disruptions Up 29% Over 5 Yrs.
"Ignore Extreme Weather Threats at Your Supply Chain's Peril"
The Key is Knowing Your Suppliers

The number of extreme weather events that cause supply chain disruptions is on the rise but one insurance industry executive says many big companies are failing to assess the potential risks to these problems. Research from Zurich Insurance Group and the Business Continuity Institute found supply chain disruptions due to extreme weather increased 29% since 2012. Despite that fact, Nick Wildgoose, global supply chain product manager at Zurich, said many large corporations are not checking out their most important and strategic supplier locations and understanding what the risks are there to catastrophic weather events.

Companies are failing to assess these supply chain risks in part because of a lack of resources and because senior management may be giving them orders to cut costs. Another issue is the lack of use of technology to help supply chain teams better understand the threats they may face, he said. "A lot of them use Excel but that may not be the best way of monitoring your supply chain network and being able to overlay weather events." Those companies that map out the probabilities for extreme weather and put contingency plans in place before an event happens will be able to more quickly recover than their competitors, giving them a distinct advantage, said Mr. Wildgoose. "That's where I see the use of big data. Once you've got these locations mapped out for ongoing monitoring you can avoid having too much value at risk of passing through one particular location or dependent on one particular port," he said. For businesses with thousands of suppliers he says focus first should be on those connected to your biggest-selling and most profitable products. "Know exactly where those production sites are and understand then based on the history of catastrophic exposures in that area-floods, windstorms, cyclones, earthquakes," Business leaders then must decide how they want to mitigate the risks of something going wrong in that location. wsj.com

Chipotle confirms norovirus is behind customer illness outbreak
Health officials have confirmed that norovirus is what sickened customers who ate at a Chipotle restaurant in Sterling, Virginia, last week.

At least 133 people fell ill after eating at the Sterling, Virginia Chipotle that's at the center of the latest outbreak, according to the website iwaspoisoned.com, which allows customers to self-report suspected foodborne illnesses.

The virus is highly contagious and causes symptoms like stomachaches, nausea, diarrhea, and vomiting. It's the most common cause of foodborne illnesses in the US, with about 21 million cases annually. Cases of norovirus stemming from restaurants can often involve a worker who failed to wash his or her hands after going to the bathroom. businessinsider.com
 
Alibaba completes rollout of 13 grocery stores
Sales per unit area - three to five times higher than traditional supermarket

Key features of the stores include ready-to-eat foods cooked to order; data-driven fulfillment of online delivery orders at scale (the stores serve as fulfillment hubs for local communities to provide deliveries in 30 minutes); Scannable barcodes with product information and cashless checkout with Alipay, the company said. The conversion rate among Hema app users making a purchase is as high as 35%, and online orders on average account for more than half of the stores' total orders. retaildive.com

'We're at the onset of an industrial revolution': The rise of robotics in retail
It'll Cost 6 to 7.5M Retail Jobs - 38% of the industry

Robotics and automation in fashion can make production and labor costs cheaper, bring supply chains closer to home - a move that not only cuts costs and environmental impact, but also helps brands compete on speed - and improve efficiencies in inventory, customer service and e-commerce experience. Jobs, of course, are at stake: Cornerstone Capital Group predicts that over the course of the next 10 years, automation will take 6 to 7.5 million jobs from the retail industry, or 38 percent. digiday.com
 
Ohio $25k Grant - Mentor, OH, PD Pilot Program
Retail Theft Crime Deterrence Program
"Mentor retail theft detail leads to drop in drug-related crimes"

Launched in 2015 the results are showing a correlation between the Retail Theft Crime Deterrence Program and a plunge in addicts stealing to support their habit.

Out of 81 arrests last year, nearly 60 were of admitted drug addicts. The overwhelming drug of choice continues to be heroin. While the program is accomplishing its goals, work remains to curtail the efforts of addicts and others, such as those involved in organized theft rings, law enforcers say.

The city contributes half of the grant, used to provide overtime for officers to surveil participating stores. The program is directed at three groups of retail establishments: "big-box" stores, grocery stores and drugstores. More than 70 retailers are now a part of the network.

Mentor police have seen increased communication between stores and one of the most effective tools of the program is police and loss prevention officers sharing the identities of repeat offenders. A monthly "hot list" is provided to participating stores. news-herald.com

Philly police hope cyber monitoring will shut down flash mobs
Major Milestone - PD to Plug Into Businesses Surveillance Cameras

Forms special squad to monitor social media. As part of their mission, officers at the Delaware Valley's real time crime center monitor a slew of surveillance cameras across the city and region. They also monitor social media platforms for signs of potential problems like flash mobs that we've seen in recent years causing chaos and disruption.

Police say the shortcomings here are that there were no real-time surveillance cameras at the Lonnie Young Rec Center, and the event was billed as a barbeque and not a 'flash mob' which would have triggered alarms.

The real time crime center will soon reach a major milestone, an innovation that will allow officers to plug in to the real time surveillance cameras of participating businesses and homes to catch crimes before, during and after they happen. 6abc.com

Wasillia, AK: Safeway to pay $3M settlement for Drug Theft Reporting problems first detected in Wasilla
Safeway Inc. will pay a $3 million settlement for failing to report the theft of drugs, including opioids, in a case that began with the Carrs grocery store in Wasilla. The company on Tuesday signed the civil settlement with the U.S. Attorney's Office for the Western District of Washington in Seattle, as well as a memorandum of agreement with the U.S. Drug Enforcement Administration. The settlement centers on compliance with record-keeping and reporting requirements from 2009 through May 2014 but not ongoing violations. adn.com

Survey: Kroger Is Most-Loved Grocer

EU customs seized over 41 million fake goods worth $780M at EU borders last year

Staples Adds Robots in Fulfillment Centers

2018 Salary Increase Budgets Expected to Rise 3% in the U.S.

Mass Merchants Set To Dominate 2017 Back-To-School Sales

Retailers Say Border Tax Would Shift Corporate Tax Burden to Consumers


Quarterly Same Store Sales Results

MarineMax Q3 comp's down 10%

 

11th Annual New England LP Expo
September 14, 2017

Please join us four our 11th annual New England Loss Prevention Expo on September 14, 2017 at the DCU Center in Worcester, MA. This annual conference first began with the primary focus of bringing decision makers together to discuss Organized Retail Crime (ORC), a problem effecting the industry unilaterally.

The New England Loss Prevention Expo is a time to bring Loss Prevention, Security, Risk Managers and Solutions Partners together with law enforcement, prosecutors and policy makers to learn more about how to keep our stores, employees and customers safe and secure. This expo will aim to collaboratively and comprehensively discuss subjects such as Organized Retail Crime, external and internal theft, private/public sector partnerships, asset protection technology, financial crimes and emergency preparedness. The New England Loss Prevention Expo strives to propagate an environment where learning, preparedness and networking arm us all with the tools to combat those crimes.

For more information and registration click here


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Need Help Convincing Your Boss?

Top 5 Reasons To Attend Axis Retail Leadership Forum 2017

The Axis Retail Leadership Forum will take your surveillance system to new heights and advance your professional development. Axis understands your boss needs to consider travel expense and effective use of your valuable time.

To help build your case, here are the top 5 reasons that your boss can't refuse:

1. Earn up to 9 Continuing Education Units towards your Loss Prevention Foundation LPC Recertification. It's truly educational! No sales reps. No exhibitors or sponsors. No media.

2. You will build your network of retail LP and IT peers without even trying. This forum is designed to share experiences and work together to create a smarter, safer world.

3. Awesome line-up of speakers on topics including forensic video, cybersecurity concerns with LP technologies and a solutions tour of Saks Fifth Avenue.

4. It's free education! We just ask that you pay for flights and we take care of the rest.

5. You can bring them back NYC swag! Who wouldn't love that?


The forum will be held August 14-16 in New York, NY









International Sting Operation Takes 2 Markets Down, Vendors & Buyers
DOJ Press Release: AlphaBay, the Largest Online 'Dark Market,' Shut Down
Dutch take down dark web Hansa Market days later, after stampede of buyers & sellers

'Dark Net' Site Was Major Source of Fentanyl and Heroin, Linked to Overdose Deaths, and Used By Hundreds of Thousands of People to Buy and Sell Illegal Goods and Services Anonymously over the Internet.

The Justice Department today announced the seizure of the largest criminal marketplace on the Internet, AlphaBay, which operated for over two years on the dark web and was used to sell deadly illegal drugs, stolen and fraudulent identification documents and access devices, counterfeit goods, malware and other computer hacking tools, firearms, and toxic chemicals throughout the world. The international operation to seize AlphaBay's infrastructure was led by the United States and involved cooperation and efforts by law enforcement authorities in Thailand, the Netherlands, Lithuania, Canada, the United Kingdom, and France, as well as the European law enforcement agency Europol.

On July 5, Alexandre Cazes aka Alpha02 and Admin, 25, a Canadian citizen residing in Thailand, was arrested by Thai authorities on behalf of the United States for his role as the creator and administrator of AlphaBay. On July 12, Cazes apparently took his own life while in custody in Thailand.

Around the time of takedown, there were over 250,000 listings for illegal drugs and toxic chemicals on AlphaBay, and over 100,000 listings for stolen and fraudulent identification documents and access devices, counterfeit goods, malware and other computer hacking tools, firearms and fraudulent services.
 
Like AlphaBay, Hansa Market was used to facilitate the sale of illegal drugs, toxic chemicals, malware, counterfeit identification documents, and illegal services. The administrators of Hansa Market, along with its thousands of vendors and users, also attempted to mask their identities to avoid prosecution through the use of Tor and digital currency. Further information on the operation against the Hansa Market can be obtained from Dutch authorities.

As impressive as those stats may be, the real coup in this law enforcement operation became evident when Rob Wainwright, director of the European law enforcement organization Europol, detailed how the closure of AlphaBay caused a virtual stampede of former AlphaBay buyers and sellers taking their business to Hansa Market, which had been quietly and completely taken over by Dutch police one month earlier - on June 20.

"What this meant...was that we could identify and disrupt the regular criminal activity that was happening on Hansa Market but also sweep up all of those new users that were displaced from AlphaBay and looking for a new trading plot form for their criminal activities."  justice.gov krebsonsecurity.com
 
Canada's Biggest Retailer - Loblaw suffers another online security breach
According to an email sent out to Loblaws account holders, the security of a 'small number' of accounts has been compromised, marking the second time the company has suffered a security breach this year.

The last time Loblaws' websites suffered a breach, the company reset all subscriber passwords, though in that case the issue only affected Loblaws' PC Plus Program. As it stands right now, it doesn't look like Loblaws is opting for that strategy this time, though the company does recommend users reset their passwords as a security precaution.

Comprised websites include Loblaws.ca, Joefresh.com and Beautyboutique.ca, as well as other Loblaws grocery chain websites.

"On behalf of Loblaw Companies Limited, we are writing to inform you of recent unauthorized online activity, which may have impacted a small number of user accounts on our websites," reads the email sent out to those affected by the breach. mobilesyrup.com
 
Top Global Trends in RFID for the Retail Market
Smart supply chain management with advanced tracking and monitoring capabilities enabled by RAIN (Radio frequency IdentificatioN) RFID support both, short and extended range communication, are empowering retailers to address a multitude of new use cases.

Trend 1: Retailers are embracing RFID to enhance the "smart" consumer shopping experience

Today, smart fitting rooms equipped with intelligent mirrors assist and enhance the shopping experience. Smart mirrors read the RAIN RFID tag of the merchandise and displays the item on a touchscreen behind the mirror's glass while a recommendation engine displays matching accessories such as shoes or a purse. Some high-end retailers like Ralph Lauren or Rebecca Minkoff attribute interactive changing rooms to a 30 percent increase in sales, confirming the attractiveness of smart assets in the physical shop.

Trend 2: Retailers are leveraging RAIN RFID for omnichannel smart-supply chain management

With the advent of the on-demand economy, multichannel processes and omnichannel retailing have grown considerably to address the need for accurate information about stock and location of goods. Some retailers have confirmed that smart-supply chain management helps maximize shares in the competitive customer market, for example, sports retailer, Decathlon3, reported that sales have increased by 2.5 percent with improved stock visibility, and Macy's4 recently reported it reduced inventory costs by $1 billion as a result of RFID implementation.

Trend 3: Retailers are integrating RAIN RFID solutions to monitor perishable goods

According to an industry study, a $10 billion retailer can reduce losses by up to $60 million a year through effective shrinkage and freshness management. To maximize such savings, food retailers are conducting large scale testing of RAIN RFID solutions, including tracking and sensing technology for temperature and humidity monitoring. Such solutions allow distributors, logistic companies and wholesalers to locate their orders online, in real-time. In combination with electronic shelf labels, retailers would be able to react to expiration dates with reduced prices, or even make general sales campaigns directly visible to the customer.

Trend 4: Enhanced consumer interaction and contactless payment via Smartphone with NFC will continue to gain traction

Contactless payment is increasingly seen as an integral part of a seamless shopping experience by both the customer and retail partners. globenewswire.com

Top 10 phishing email subject lines that launch ransomware
Give this list to your employees, then go phish yourself

Ransomware is coming at you-via email messages to your employees. 91% of attacks by cyber criminals start through phishing.

Want to protect your organization from the next ransomware outbreak? Give this list of the top 10 global most-clicked phishing email subject lines for Q2 2017, recently published by KnowBe4, to your employees.

Security Alert - 21%
Revised Vacation & Sick Time Policy - 14%
UPS Label Delivery 1ZBE312TNY00015011 - 10%
BREAKING: United Airlines Passenger Dies from Brain Hemorrhage - VIDEO - 10%
A Delivery Attempt was made - 10%
All Employees: Update your Healthcare Info - 9%
Change of Password Required Immediately - 8%
Password Check Required Immediately - 7%
Unusual sign-in activity - 6%
Urgent Action Required - 6%

Then, go phish yourself. Literally. KnowBe4, a security awareness training company, provides a free phishing security test that tells what percentage of your employees are phish-prone. csoonline.com

Catastrophic Cloud Attack Costs Would Rival that of Hurricane Damages
Lloyd's of London estimates multi-billion-dollar loss figures in worst-case scenarios of a major zero-day exploit or massive cloud outage.

WannaCry spread like wildfire in a matter of days reaching 150 countries and creating an anticipated $4 billion in losses, but if attackers were to launch a global, system-wide attack that hit a multitude of cloud-based companies, the worst-case scenario losses could potentially reach $53 billion in just a few days, according to a report released by cyber risk analytics firm Cyence and insurer Lloyd's of London.

That multi-billion dollar figure is on par with the damages of a major hurricane and would be based on the losses sustained by the end-user of the cloud-based services, says George Ng, Cyence CTO and co-founder. darkreading.com








2016 'Top 5'

#5

America's Top Cop

'Founding Father' of Public Law Enforcement's ORC Efforts

NYPD Commissioner
William Bratton's speech
to the LP community



Originally Published 2-22-16

On Jan. 18, 2016, New York Police Commissioner William Bratton spoke to retail loss prevention executives at the D&D Daily's "Live in NYC 2016 at the NRF Big Show" event. In his speech, Bratton talks about NYC's new ORC efforts, asking retailers to get involved and help in the fight against the growing threat of organized retail crime.

From his support and funding of the nation's largest ORC association and conference in Los Angeles, to his current efforts in authorizing the formation of New York City's first Metro ORC effort, learn about Commissioner Bratton's commitment to public-private crime-fighting partnerships nationwide.

Watch Bratton's speech here.

Solution Providers: Have a video or commercial you want to publish? Contact us 








Think Tank: Is AI the Future of E-commerce Fraud Prevention?
For e-commerce, AI means the ability to deliver capabilities that simply were not possible before. There are two main directions in which this expresses itself:

1) Uncovering trends and audiences: A well-trained e-commerce AI can identify trends of buyer behavior, or interests in new products or experiences and adapt quickly.

2) Personalization: The experience can be tailored to each customer in ways that were not an option when companies had to configure/design the experience for everyone at once (or maybe have a few versions based on geographies).

The 3 Unmatched Advantages of AI-based Fraud Protection Systems

Scale: An AI system can "look" at 6,000 data points in every transaction, and match them with billions of other transactions to look for patterns, discrepancies, and simple coincidences of events in just a fraction of a second. This means that all fraud decisions can happen 100 percent in real-time, regardless of how much traffic the site is receiving, or whether the fraud team is down with the flu.

Accuracy: In the last year a well-built and trained fraud protection AI has proven repeatedly that it outperforms even the best human reviewers in accuracy. For retailers the reduction in false declines (good customers mistakenly rejected as fraud) means more sales, and happier consumers, and the reduction in fraud chargebacks means lower costs, and lower risk. Beyond that, it enables new business models that were previously considered too risky, like the growing popularity of the try-and-buy model.

Adaptivity: In fraud prevention, one of the great challenges is the speed of learning necessary in order to deal with new fraudulent moda operandi. If a fraudster finds a new technique that works, it will spread like wildfire and hundreds of fraudsters will attack thousands of retailers at once. An AI-based solution is the only realistic way for retailers to fight fraud together in this highly dynamic environment, combining their efforts and sharing data in a centralized way to prevent fraudsters from abusing one retailer after another. In fact, AI has the potential to actually reverse the asymmetry and push the fraudsters back.

AI is the future of e-commerce fraud prevention. It brings scale, accuracy and adaptivity to improve customer experience, block fraud and increase sales. wwd.com

H1 2017 Sets Record for Breaches
E-Commerce Businesses at Increasing Risk of Fraud

The sharp rise in fraud experienced by merchants that accept card-not-present transactions rests on three pillars: more and more online transactions, the migration to EMV in the U.S. and an increase in the amount of stolen information available to fraudsters. And, according to a report released this week by the non-profit Identity Theft Resource Center (ITRC) and security firm CyberScout, the third pillar shows no signs of crumbling. Through the first half of 2017, the U.S. experienced a record number of data breaches. As of June 30, 791 data breaches occurred in the U.S., 29 percent more than the same time last year. If the record pace continues, the total for 2017 could surpass 1,500 breaches, 37 percent more than the 1,093 that happened last year.

While securing data is a top concern for e-commerce businesses, the fraud that can result from the unprecedented amount of available stolen data is a bigger threat on a daily basis. The ITRC report does not detail the type of information that was stolen in the reported breaches and focuses mainly on the recent trend of holding data for ransom. But for online merchants, breaches of payment card information still accounts for the biggest percentage of hacks, leading to a wide variety of fraud attacks. Breaches of personal information also affect CNP merchants, with fraudsters increasingly turning to account takeover, account creation and synthetic fraud-all types that can leverage personal information to attack e- and m-commerce businesses. cardnotpresent.com

Retailers See 44% Spike Online Sales on Prime Day
Data from Salesforce.com Inc. Commerce Cloud, formerly known as Demandware, found that online sales for non-Amazon retailers increased 44% on Prime Day. • Conversions were 34% higher for retailers compared with the day before Prime Day. 77% of orders shipped by other retailers came with free shipping, up from 17% the day before.

Amazon, No. 1 in the Internet Retailer 2017 Top 500, said its overall sales increased 60%. The e-retail giant does not offer a dollar figure, but based on an Internet Retailer estimate of $1.80 billion in global sales on Prime Day last year, Internet Retailer estimates Amazon generated $2.880 billion in sales globally on Prime Day this year. That figure is more than all but 20 non-Amazon retailers did in total online sales in 2016. internetretailer.com

Retailers Beware: QualiTest Survey Shows Bugs or Glitches in Checkout Process Lead to:
Abandoned Purchases, Security Doubts and Damage to Brand


10% of Global Retail Sales to Come From E-commerce This Year

Report: Amazon BTS shoppers are overpaying by 15%

Amazon launches Spark, a social shopping network, in its app

US E-Commerce Merchants Eye Germany








Toronto, Canada: Woman arrested in $89,000 Jewelry theft
It was a distraction theft that happened back in January and police have finally managed to arrest one of the three people they think are responsible. On Saturday afternoon on January 28th, around 2 o'clock, police were called to a jewelry store in the Shops at Don Mills. Cops say two women and a man walked in and started looking at different items in separate areas of the store, allegedly lifting big ticket items when the clerk wasn't looking. 25-year-old Stela Rostas from Markham has been arrested and charged with theft over $5,000. But, police are still looking for two others in connection with the theft. 41-year-old Tarase Haret and 40-year-old Teusan-Nistor Soloman are still on the loose. iheartradio.ca

Bellingham, WA: Police are looking for thief who stole $40,000 to $60,000 in gold chains at kiosk in Bellis Fair mall Tuesday night
The suspect wearing balaclava-style ski mask and ski goggles approached a worker at Gold N Time jewelry about 8:10 p.m. and pepper-sprayed the employee in the face. "He broke the glass with a rock in a sock and grabbed a handful of gold chains," said Bellingham Police Lt. Mike Johnston. bellinghamherald.com


Simpsonville, KY: Police looking to ID $7,000 Polo/ Tommy Hilfiger Outlet thieves
The Simpsonville Police Department is looking for the public's help in identifying three individuals they say stole $7,000 worth of merchandise from clothing stores at the Outlet Shoppes of the Bluegrass. According to police, on July 13 the individuals stole $3,000 worth of merchandise from Tommy Hilfiger around 9 p.m. and on July 15, POLO management identified the same people as individuals who fled their store with $4,000 worth of merchandise. whas11.com

Murfreesboro, TN: Man accused of stealing over $1,700 in electronics from Target
A suspect has been accused of stealing well over $1,000 worth of electronics at the Target store on Old Fort Parkway. According to a loss prevention employee, the subject allegedly stole two Apple TV receivers, a Garmin GPS unit, a Google home Wi-Fi system, a speaker sound bar and ironically, a security camera system. The theft added up to $1,749. The Target employee who reported the theft to Murfreesboro Police claims that the electronics were stolen on separate occasions between June and July. wgnsradio.com

Update: Omaha, NE: Former Wine Store Employee Takes Deal in $68,000
Gift-Card Scheme

Court records say 29-year-old Brenton McLaurine pleaded no contest last week to one felony theft count. Prosecutors dropped a second count in exchange. His sentencing is scheduled for Sept. 7. Records say McLaurine was fired from the Village Pointe Brix store in May 2016. The records say the manager found multiple gift cards that had balances in the thousands of dollars, including one that reached more than $68,000. The company's software let employees add money to gift cards through cash transactions and then void them, leaving the totals on the cards. The two Brix stores closed in January, leaving customers with gift cards they couldn't redeem. usnews.com

Update: New Orleans, LA: Three men Arrested in $50,000 Dirt Bike Theft from Cycle World

Submit your ORC Association News

Visit the ORC Resource Center






Shootings & Deaths

Katy, TX: Man fatally shot mid-haircut inside a salon
A quiet Katy strip mall was shaken by violence Wednesday after an unidentified man strolled into a hair and nail salon, wordlessly put a gun to a customer's head and fired a single fatal shot. Afterward, the shooter turned around and left. There were four people - including two workers and two customers - inside when the shooter entered. It's not clear if the gunman had been there before and deputies wouldn't speculate as to whether the victim was targeted, but sheriff's office spokesman Jason Spencer emphasized that the shooter didn't threaten or injure anyone besides the man he gunned down mid-haircut. abc13.com

Odessa, TX: Shot Fired inside Walmart
The Odessa Police Department is investigating an aggravated robbery inside of Walmart on 42nd St. Police say they were called out to the store just after 5:00 a.m. Thursday morning in reference to a subject with a gun. Authorities say the suspect stole ammo from the store and fired a single round inside before leaving the scene toward Albertsons. No injuries were reported. newswest9.com


Sentencings and Updates

Punta Gorda, FL: Man gets life for fatal shooting, arson at convenience store

Nassau County, NY: Man Gets 55 Years for Robbery Spree, Murder

Forth Worth, TX: Man gets more than 33 years for cellphone store holdups

Winnebago County, WI: 2nd man sentenced to jail for Fox Valley diaper theft

Denver, CO: Felony murder charges filed in 7-Eleven shooting, third man arrested


Robberies & Thefts

Las Vegas, NV: Three Indicted in a String of Violent Cell Phone Store Robberies in the Las Vegas Valley
A series of cellphone store robberies in Las Vegas led to the indictment of two men and a woman Wednesday, Nevada's Acting U.S. Attorney Steven Myhre said in a statement. Rushard Burton, 23, Erica Caldwell, 22, and Kejon Ward, 23, face robbery charges in the robberies that occurred across the Las Vegas Valley from March 18 to June 5, Myhre said in the statement. Cellphone stores included locations in Henderson and North Las Vegas. According to the indictment, Burton, Caldwell, and Ward "conspired together to commit robbery by means of threatened force, physical violence, and fear of injury." The three suspects brandished a gun in each robbery, leading to charges of using and carrying a firearm, Myhre said. The case is a joint investigation by the FBI, the North Las Vegas, Metropolitan and Henderson police departments. justice.gov

Northampton County, PA: Charges in Forks, S. Whitehall for Cell Phone store Robbery Ring
A Northampton County task force made headway on a cell phone robbery ring investigation after charges were filed Wednesday in connection with store robberies in Forks and South Whitehall townships. These follow charges in Wind Gap and Bethlehem Township earlier this year. Police also think a Lopatcong Township cell phone store robbery is connected to the others. Police say Vaughn-Darrius John Felix robbed the Forks store on Oct. 29. The 27-year-old Easton man got help from Gregory Lewis to rob the South Whitehall store on Jan. 16, police said. Police have linked the ring to the murder of Michael Davis, an employee at the Forks store who was killed outside his home, and the abduction and beating of Michael DeRose, the Forks store manager, outside his home. lehighvalleylive.com


Lake County, FL: Multiple Law Enforcement Agencies working a Rash of Smash-and-Grab Burglaries
The Sheriff's Office put out several surveillance videos of some of the break-ins overnight. Deputies said several businesses were hit Tuesday night in Leesburg, Mount Dora, Eustis and Tavares. The owner of one of those shops said this was the third time his electronics repair shop was targeted in two months. Sheriff's deputies believe all of the burglaries are related. wesh.com


Anchorage, AK: Store Owner thrown from moving car trying to stop a Grab & Run thief
Monday night, an Anchorage business owner, who was determined to stop an apparent thief from getting away with his merchandise, took matters into his own hands. Jason Borgstede owns the Blue & Gold Boardshop in south Anchorage. "The crime rate is going crazy in this town, right now," he said. "It's not the Anchorage most of us grew up in." Borgstede said Monday wasn't the first time his business was hit by an apparent thief, but this time the adrenaline-fueled moments were captured on video. The store owner said he noticed a man pull up to the side of the shop and leave his car running, with the door open. At this point, he said that's when the suspect hopped out and grabbed several hundred dollars worth of clothing, from racks outside the store. "I end up holding onto the (car) door, as he hits the gas as hard as he can," said Borgstede. "Then I feel it get a little too fast, and I know that I have to bail out of there. So I just hit the ground and end up getting flung - sliding about 20 feet across the pavement." ktuu.com

Convenience, TX: Store Armed Robbery brings Yearly Total to 17

Kay Jewelers in the Market Square at Eldridge Parkway, Houston, TX reported a Smash & Grab Armed Robbery on 7/19, items valued at over $150,000

Zales in the Fayette Mall, Lexington, KY reported a Distraction Theft on 7/19, item valued at $5,879

Fred Meyer Jewelers in Anchorage, AK reported a Grab & Run on 7/19, item valued at $1,345


Credit Card Fraud

Berkeley Law Grad Convicted of Multimillion-Dollar Fraud in Miami
Instead of passing the bar, a graduate of the University of California, Berkeley School of Law will likely end up behind bars after allegedly dabbling in bank, real estate, auto loan, student loan and credit card fraud. A Miami federal jury on Friday found Gerti Muho, 33, guilty in a fraud scheme that landed him more than $2.5 million, which he spent on luxury cars and an ocean-view condo. Muho is a 2012 graduate UC Berkeley. When Muho was fired in 2013 from his Wall Street hedge fund job, prosecutors charged he pulled a real-life "Office Space," stealing all the information on the company's computer server and trying to siphon millions of dollars from hedge fund bank accounts. (The company, Fletcher Asset Management, faced separate accusations of defrauding investors.) Using the identities of former employees and interns at Fletcher, Muho created fake identities, according to prosecutors. He defrauded a Monaco bank into wiring him $2 million and also lied his way into a $500,000 business loan, ultimately blowing the money on gambling and luxuries including a 2013 Maserati and a unit at the Marquis building on Biscayne Boulevard in downtown Miami, according to the charges. therecorder.com



Richmond, CA: FBI, Richmond Police made multiple arrests linked to gang violence/ credit card fraud
Richmond police and the FBI announced the takedown of a violent gang called the Manor Boyz Wednesday. The gang has been terrorizing residents in Richmond and throughout the Bay Area. Their crimes range from murder to credit card fraud. abc7news.com

 

 

Skimming Theft Update

Tyler, TX: Police unveil massive credit card skimming investigation
Thousands in Texas victimized for millions of dollars

Five people have been arrested after a months-long multiagency investigation into a credit card fraud and identity theft ring. More arrests are expected. Tyler police say thousands of East Texans have been victimized for millions of dollars.

Authorities say the devices are internal skimmers that are installed inside the gas pumps. More than a dozen gas stations in Tyler, and another dozen in other parts of Smith County, have pumps that contained skimmers.

Those in custody include Emilio Francisco Alvarez, Hilda Perez de la Guardia, Eligio Diegez-Arias, Nolberto Neranjo Rivera and Yamiel Alvarez-Guerra. All of them were captured in Houston, with tens of thousands of card numbers at their disposal. kltv.com

Cincinnati, OH: Criminals use undetectable "Shimmers" in new credit card scam
The Better Business Bureau is warning credit and debit card users of a sophisticated new scam known as "shimming." Shimmers are smaller versions of skimming devices that collect information from cards used at ATM terminals or gas pumps. But unlike skimmers, shimmers are virtually undetectable.

A shimmer, named for its paper-thin size, fits inside a card reader and can be quickly installed by a criminal who is pretending to make a purchase or withdrawal. Once installed, the shimmer's microchip can steal and store personal information, including debit card PINs. fox19.com

Terre Haute, IN: THPD Warns Of Rising Card Skimming Thefts

North Charleston, SC: Police discover skimming device at Circle K

Austintown, OH: Credit card-skimming device found on gas pump

Nazareth, PA: Texas duo installed card-skimmers at Wind Gap area gas station

Johnston County, NC: Sheetz hit by skimming scheme

Warrenton, VA: Police remove skimming device from ATM


Bowie, MD: Skimmer Found Inside 7-Eleven ATM



 

 

BP - Shawnee, KS - Burglary
Blythe's Sporting Goods - Griffith, IN - Burglary
Check Into Cash - Mountain View, CA - Armed Robbery
Curly's Old Fashion Hamburgers - Stillwater, OK - Burglary
Dollar General - Louisville, KY - Robbery
Dollar General - Escambia County, FL - Armed Robbery
Family Dollar - Nashville, TN - Armed Robbery
Fast Snack Pack - Kansas City, KS - Armed Robbery
• Kay Jewelers - Houston, TX - Armed Robbery
Payless - Bradenton, FL - Armed Robbery
Ron's Jewelers - Antioch, CA - Robbery
Walmart - Odessa, TX - Armed Robbery/Shooting
7-Eleven - Colorado Springs, CO - Robbery (Delta Drive)
7-Eleven - Colorado Springs, CO - Robbery (N. Union)

 

Daily Totals:
11 robberies
3 burglaries
1 shootings
0 killed









None to report.

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Comment on Yesterday's Tip of the Day

I look at bumps a little differently than perhaps you as outlined below. I agree they are growth opportunities but I do not feel they are always masked in conflict. In fact, I think very few of them are. If the discussion was relative to a road block, I would have to agree that there is a greater frequency for them to be masked in conflict. Lets say I was leading a group of people on a project that had a deadline nearing. One person leaves the group so now his/her responsibilities need to be assumed by someone else. Certainly it will be a growing opportunity for everyone but I don't believe it to be a bump in the road masked in conflict. I believe it to be a bump in the road masked in opportunity and challenge. After all, the road to success, as noted by Marcus Seridan, is not a comfortable one.

Will Graeber
Regional Director Loss Prevention


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