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 July 22, 2014


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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News Brief - Sponsored by WG Security Products
Goodwill Investigating Possible Credit Card Data Breach - Pattern of fraud found in at least 21 states - Would be 6th major retailer hit in recent months  Goodwill Industries International, a nonprofit agency that operates thrift stores around the country, says it is investigating a potential security breach that may have led to the theft of customers’ credit card data. As of Tuesday morning, Goodwill says it has still not found evidence of a security breach, but is "currently working with the Secret Service and payment card industry fraud investigative units to identify if a breach has occurred." Goodwill said they formed a "response team" and worked "throughout the weekend" after being contacted by federal authorities Friday afternoon about a possible data theft at its American store locations. The possible theft was first reported by Brian Krebs, a security blogger, who said that several financial institutions were able to tie an unusually high number of fraudulent purchases back to cards that had recently been used to make purchases at Goodwill stores. It remains unclear how many Goodwill locations may have been impacted, but sources say they have traced a pattern of fraud on cards that were all previously used at Goodwill stores across at least 21 states. It is also not known at this time how long ago this apparent breach may have begun, but financial industry sources say the breach could extend back to the middle of 2013. If the breach at Goodwill is confirmed, it will be the sixth major chain - after Target, P.F. Chang’s, Neiman Marcus, Michaels and Sally Beauty Supply - to acknowledge that its systems had been recently compromised. (Source nytimes.com) (Source krebsonsecurity.com) (Source cnn.com)

Cybercrime drains less than 1% from the U.S. economy - but it's a growing problem that's only getting worse  The annual cost of cybercrime is either staggering, or a mere blip on the world’s economic bottom line, depending on how you look at it. Most estimates put global losses in the hundreds of billions of dollars. One report released last month, by the Center for Strategic and International Studies, puts it between $375 billion and $575 billion. And the report’s authors say while it is possible they have overestimated that cost, they believe it is far more likely they have underestimated it. Even so, the losses for most individual countries, including the U.S., amount to less than 1% of gross domestic product (GDP). For the U.S. it is estimated at 0.64%. The worst of the G20 countries is Germany, at 1.6%. (Source csoonline.com)

New surveillance systems hit U.K. retail market
A new service is being offered to retailers that can extend the capability of their CCTV systems, allowing them to gain customer insight in addition to providing the traditional benefits of security and loss prevention. The company offering this new service is Footfall Analytics, which is already working with businesses across the UK to provide insights into how consumers conduct their shopping. Footfall's software used in CCTV cameras allows retailers to track and analyse customer movement and interaction through visual maps, charts and graphs. The information gathered can then be fed back into business planning processes. (Source essentialretail.com)

Nevada Supreme Court upholds $1 million verdict against Wackenhut Security firm  The Nevada Supreme Court has upheld a $1 million jury verdict against a security firm on behalf of a man who was attacked in a Las Vegas Walmart parking lot in 2004 and who later died. A three-judge panel of the court, in a decision dated Friday, declined to grant a new trial to Wackenhut of Nevada over the death of retired Air Force Maj. Michael Born who was wounded while changing his car’s headlight in the store parking lot. He later died from his injuries. Walmart was not found liable in the case. According to closing arguments from the Born estate’s attorney at the 2011 trial, both Wackenhut and Walmart should have been more vigilant in protecting customers at the store, at Nellis and Charleston boulevards, a “high crime” area. Attorney Mont Tanner told the jury that Las Vegas police responded to 2,683 calls to the store in the three years before career criminal Raymond Garrett sucker punched the 51-year-old Born. In the year prior, police were called to the store on average three times a day, for crimes ranging from grand larceny to assault and battery. But the jury found only Wackenhut culpable in the case. (Source reviewjournal.com)

Wal-Mart invests $103 million in Indian operations
Wal-Mart Stores Inc. has reportedly invested $103 million in its Indian operations with the goals of expanding its wholesale store count and increasing its online presence there. According to the Wall Street Journal, Wal-Mart intends to increase wholesale store base in India from the current 20 to 70 in the next five years. The investment, designed to meet working capital and capital expenditure requirements, will also be used to offer the local retailers Wal-Mart serves through its Indian wholesale stores, which do not sell to consumers, 24-hour online service. Wal-Mart opened a pilot e-commerce site for small retailers located in the cities of Hyderabad and Lucknow in June, with full rollout across India planned in January 2015. (Source chainstoreage.com)

Walgreens to close Flagstaff, AZ Distribution Center; 345 employees affected Walgreens announced it will be closing its distribution center in Flagstaff, leaving 345 people wondering what they're going to do as the company slowly lays them all off by April of next year. The community is now scrambling to do what it can to keep as many of those workers in town. The distribution center in Flagstaff was once thought to be an employer that would be around for good. The city even named the road it's on Walgreens Street. (Source azcentral.com)

GameStop to Exchange Other Retailers' Gift Cards
GameStop customers can now conveniently exchange gift cards online for a GameStop e-gift card. The new offering is part of a partnership with Cardpool, a leading gift card exchange platform. With three easy steps, a consumer is able to trade in plastic and e-gift cards online by filling out his or her individual gift card information. Upon verifying the information and completing the transaction, a GameStop e-gift card is e-mailed and the recipient can either use the e-gift at one of the over 4,400 GameStop store locations nationwide or at GameStop.com. (Source edgl.com)

Lowe’s Uses Science Fiction to Innovate - Meet the "Holoroom"  Lowe’s has developed a home improvement simulator called the Lowe’s Holoroom. Shoppers can essentially build virtual 3D models of, say, their bathroom and see how different cabinets, bathtubs and fixtures would look in it. The idea for the Holoroom is reminiscent of Star Trek’s holodeck, a virtual reality simulator which first appeared in the pilot episode of Star Trek: The Next Generation. “Science predicted the car, science fiction predicted the traffic jam,” said Kyle Nel, executive director of Lowe’s Innovation Labs. (Source wsj.com)

Whitepaper: Cloud Security Market to grow to $8.71 billion by 2019

Ross Stores opens 30 locations in June, July

Parents spend $659 annually on school supplies, survey says

Tiffany CEO announces retirement after 15 years

Aldi supermarket founder dies at 94

Cleveland-Area Missing Person Alert

LP Director asks help locating missing son of associate - last seen July 18 
For those that are in the Cleveland area, I am sure you have heard the news about a young man that went missing Friday night after the Jason Aldean concert. His name is Cory Barron and he is the son of one of our Penske associates. I am asking that you all send the attached flyer out to your contacts in the hope that someone saw something. I am also asking that if you have a business that you support or run in the City of Cleveland near Progressive Field that you take a look at video for this past Friday night July 18th, he was last seen around 9:30 pm. Any information needs to be passed to Cleveland Police at 216-623-5300. They also have a Twitter account set up, #HelpFindCory.

Thanks for your support,
Aaron Henderson, CFI
Director, Loss Prevention

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# of reports

Jan 401
Feb 332
March 329
April 365
May 345
June 365
Total 2,137


First Annual LPRC Summer Webinar Series

All members & friends of the LPRC are welcome!

In case you missed the first webinar, visit the location here.

July 24, 2pm EDT:
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Access Code: 759-917-933
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MO. # Cases $ Amount
Jan 91 $28.7M
Feb 78 $62.9M
Mar 76 $24.7M
Apr 87 $25.1M
May 95 $205.6M
June 91 $505.8M
Total 522 $852.9M


CCROC Task Force Training and Conference
September 4 and September 5, 2014

Oak Brook, Illinois  Hamburger University 

Admission is $80

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New England ORC Symposium & Trade Show

Sept. 18, 2014
DCU Center
Worcester, MA

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MO. 2013 2014 %ñò
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
May 385 303 21% ò
June 320 300 6.2% ò
Total 2,071 1,921 7.24% ò


RILA'S 2014 Summer AP Webinar Series

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Dan Doyle, Chief Human Resources Officer, Beall’s, Inc.

His story, advice and vision of tomorrow's successful LP executive profile

Newly inducted into the NRF’s honorary “Ring of Excellence,” Dan Doyle, Chief Human Resources Officer at Beall’s Inc., provides his vision of leadership as a 25+ year veteran of the LP industry. Describing loss prevention, at its core, as a “people business,” Dan talks about the difference between passion and emotion and how maintaining an even keel helps one navigate the unpredictable nature of the retail business.

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The Evolution of the Internet and Its Impact on Retail Spaces
The internet has allowed retailers to connect with potential customers and express their brand in entirely new ways, and physical stores have become a part of their communication and sales strategy instead of being their only or primary way to reach consumers. While logic would suggest that this downgrade in the importance of physical stores would lead to less interesting designs, on the contrary the ability of retailers to communicate and build brands online has actually led to more focused and impactful physical store identities as well. Meanwhile, omni-channel retailing has converged the online and offline shopping experiences. For retailers who practice this approach, prices are consistent in all formats, and consumers can choose between numerous options: shopping online with home delivery, shopping online and picking up at a store, shopping at a store and taking merchandise away, or shopping at a store and having it delivered to their home. (Source wired.com)

3 in 10 consumers don't trust retailers with their data
A global fraud study by ACI Worldwide and Aite Group of more than 6,100 consumers across 20 countries revealed distrust among global consumers in retailers to protect their data. Among other findings, only slightly more than 50 percent of consumers feel stores where they shop use security systems that adequately protect their financial data against hackers and data breaches. Some findings include: •Nearly 3 in 10 global consumers (29 percent) do not trust retailers (e.g., stores, online shopping sites, restaurants, etc.) to protect stored personal and financial data against hacking attempts and data breaches. •58 percent think financial institutions (large multinational institutions, community banks and credit unions) do a better job of protecting their data than do retailers, or for that matter, government agencies and law enforcement. (Source net-security.org)

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet




A Couple shot multiple times outside a Philadelphia area Rite Aid store  An engaged couple --including a woman shot nine times-- are in critical condition and three others are wounded after a violent night across Philadelphia. Bullets struck the 43-year-old woman in her abdomen and legs while she was outside a Rite Aid pharmacy at Castor and Magee avenues in the Oxford Circle section of the city around 11:45 p.m. Monday. Her 55-year-old fiance was also hit three times in his stomach, according to reports. (Source nbcphiladelphia.com)

Photos released of Person of Interest in Fashion Show Mall shooting in Las Vegas  Las Vegas police have released photos of a person of interest in the recent shooting at Fashion Show mall. Detectives are looking to locate the man in the photos above, in connection to the shooting. On July 15 at approximately 6 p.m., patrol officers were dispatched to the mall on the Las Vegas Strip to investigate multiple reports of a man shot. Arriving officers located several witnesses who indicated a physical altercation had taken place between two groups of men inside the mall. One of the men produced a handgun and fired one round which reportedly struck another man involved in the fight. All of the involved parties then fled the scene. (Source jrn.com)

Men sentenced in million dollar id theft involving ex-Univ. of South Dakota athletes  Two Florida men accused of participating in a scheme in which former University of South Dakota athletes and others used stolen identities to fraudulently collect hundreds of thousands of dollars in tax refunds were sentenced to federal prison Monday. U.S. District Judge Karen E. Schreier ordered Raunta Ellison to serve 5 years and 1 month in prison, while Dametrius Turner, a former cornerback for the Coyotes, was sentenced to 3 ½ years. Prosecutors say Ellison, 25, and Turner, 23, were among 11 people who participated in a ring that stole people's identities and filed bogus income tax returns showing about $1.1 million in refunds due, according to the U.S. Attorney's office in South Dakota. The Internal Revenue Service paid fraudulent refunds of about $500,000 before the scheme was uncovered. (Source siouxcityjournal.com)

Man shot outside Dollar General in Colerain Township, OH
A man was shot in the stomach outside of a Colerain Township business Monday night. Officers said the shooting happened in the parking lot outside the Dollar General in the 9500 block of Pippin Road about 9 p.m. When paramedics arrived, they found the victim suffering from a gunshot wound to the stomach. He was taken to UC Medical Center. Witnesses told police the gunman ran off behind the store after the shooting. (Source wlwt.com)

Man pulled gun on Walmart Loss Prevention Associate in Amarillo, TX; no one injured  Amarillo police are searching for man who threatened Walmart employees with a gun after being confronted by loss prevention personnel. Officers responded to a call about 2 p.m. Sunday from Walmart SuperCenter, where loss prevention personnel had detained a man suspected of shoplifting. While en route, responding officers were notified that the man had fled the store. (Source amarillo.com)

260-Pound ATM Stolen From Staten Island Store, Dumped Off Bridge  A thief broke into a Staten Island convenience store overnight and hauled out an ATM, taking out $1,300 before dumping it off a bridge and into the Richmond Creek. The 260-pound ATM was stolen from the business on Victory Boulevard in Travis sometime between 1:30 a.m. and 6 a.m. It was recovered by emergency service unit officers from a ravine underneath a bridge on Chelsea Road. (Source nbcnewyork.com)

Olive Garden employee charged with Credit Card theft in Maplewood, MO  After stealing the customer’s credit card, police say the waiter went to the Walmart right across the parking lot, where he spent more than $800 on a pair of Beats headphones and a Playstation 4. Police say Anderson ultimately racked up more than $3,000 on the victim’s card, including about $2,000 spent at a Bridgeton guitar shop. Police finally spotted Anderson on surveillance, making fraudulent purchases, still wearing his Olive Garden uniform. (Source fox2now.com)

2 suspects sought in Prattville jewelry store burglary
Prattville police are trying to identify and locate two males who burglarized a jewelry store. According to CrimeStoppers, two unknown suspects burglarized Ricks Jewelers at approximately 3:30 a.m. on June 16. The suspects forced their way into the back door. Prattville police officers responded and saw two males running away from the business. They were last seen running in the direction of the Covered Bridge and Brentwood Landing apartment complexes. Authorities haven't said if anything was taken from the jewelry store. (Source wsfa.com)

Smith's grocery store robbed at gunpoint in Las Vegas
Scary moments inside a west valley Smith's on Monday morning, when a man and a woman, each armed with a gun, robbed the grocery store. Those suspects are still on the loose. It was just before sunrise when police said the pair stormed into the Smith's at Sahara and Durango. Officers said they headed directly to the store's slot machine parlor, and quickly cleaned out all the cash from the register drawer, before successfully getting away. (Source jrn.com)

Coweta, OK Man Captures Walmart Shoplifting Suspect On Video  A video showing a man throwing items into an SUV then speeding away is spreading on social media. The man who shot the video said he posted it on his Facebook account to help police catch a shoplifter at the Coweta Walmart. Security experts said the video will help police because it not only identifies the car he left in, but it shows the face and clothing of the shoplifter. The shopper who captured the video just wants this man caught and said he is on his way to fill out a statement to police. (Source newson6.com)

UK: 6 sentenced to a total of 100 years in Pawn Shop Armed Robbery and Assault

Cleaning Crew Worker Shot Outside Van Nuys Target Parking Garage

Woman narrowly misses hitting Walmart employee with car after retail theft in Silver Spring, PA

Suspects sought after Sprint store robbery in north Modesto, CA

County Line Foods - Albany, GA - Burglary – used AC duct
Dollar General - Lehigh Acres, FL - Burglary - suspect used a key
Dollar General - Halifax Co, NC - Armed Robbery
Dollar General - Spartanburg, SC - Armed Robbery
Hallmark - Steubenville, OH - Armed Robbery
Kangaroo - Kings Mountain, NC - Armed Robbery
Lewiston Variety - Lewiston, ME - Armed Robbery - suspect arrested
Marble Slab Creamery - Houston, TX - Smash and Grab
Massey Drugs - Florence, AL - Burglary
Pawn America - Roseville, MN - Smash and Grab Robbery
Shell Foods - New Haven, CT - Robbery
Sun Mart - Crab Orchard, TN - employee theft
Verizon - Hazelton, PA - Armed Robbery - photo released
Walgreens - West Haven, CT - Robbery
Xtra Mart - Exeter, NH - Armed Robbery




$100,000 Jewelry Store Robbery Arrests in Columbia, SC
The mystery over who stole diamonds worth more than 100-thousand dollars from a local jewelry store... may be over. Robert Weathers and Robin Nelson were arrested after a tip led Baltimore County police officers to a hotel in Catonsville, Maryland. Columbia Police allege the two entered a jewelry store on Broad River Road back in June... and pretended to be customers in order to gain access to the diamonds. They are facing similar charges in several other states. (Source abccolumbia.com)

Charlottesville, VA Police Seeking Suspects in Credit Card Fraud Investigation  Police want to talk to the men seen in the picture on the right, who were caught on camera walking out of a Walmart on June 22nd. The men are wanted in connection to the theft of a credit card from a Charlottesville resident. (Source newsplex.com)

Bossier, LA Police name suspect in cigarette thefts
Bossier City police have named a suspect in the theft of hundreds of dollars worth of cigarettes from area convenience stores. n arrest warrant has been issued for Erol Demond Walter, 33 of Shreveport, on a charge of simple robbery. Detectives said they believe Walter is one of several people who have been targeting local Circle K stores. The thieves have allegedly gone into the stores late at night or early in the morning, asking the clerk to make fresh coffee. While the cashier is distracted, the suspects reportedly go behind the counter and take numerous cartons of cigarettes at a time. The estimated value of the cartons is about $1,500. (Source wfxg.com)

Shoplifters sought in Walmart Charlotte County, FL thefts
The Charlotte County Sheriff's Office released a series of photos of two suspects wanted in connection with multiple instances of shoplifting at area WalMart stores. Deputies have taken several reports from various WalMart stores involving the men shown in these pictures. There is also a picture of the suspect vehicle. They are alleged to have gone from store to store on multiple occasions to take electronic items, such as DVDs, game controllers and game systems. (Source jrn.com)

Accused Target Shoplifters Apprehended After Pursuit in Hendersonville, TN

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Vendor Spotlight

Tyco Retail Solutions Implements Advanced New Solution of RFID Inventory Intelligence for Inditex Group

Tyco awarded chain-wide inventory visibility contract to Zara

NEUHAUSEN, Switzerland - July 21, 2014 - Tyco Retail Solutions (www.tycoretailsolutions.com), a leading provider of retail performance and security solutions, today announced that Inditex Group, one of the world’s largest fashion retailers, has awarded Tyco a chain wide contract for RFID-based Inventory Intelligence. The T​yco solution is currently deployed in 700 Zara stores across 22 countries, and is recognized for delivering significant value to the Inditex business. As a customer focused retailer, having timely, accurate visibility into all merchandise styles, colors and sizes is critical. This visibility enables Inditex to create precise merchandise plans and tailored product assortments, and to deliver an exceptional customer experience across the Zara chain.

Real-time inventory visibility supports Inditex’s strategic omni-channel objectives, ensuring the right products are in the right place at the right time. With this RFID-based solution, Inditex is achieving operational efficiencies through improved inventory processes and better controls for reducing shrink. The retailer is optimizing its inventory investment and maximizing sales and margins.

According to Pablo Isla, cording to Pablo Isla, Inditex President, “Implementation of this next-generation technology is the one of the most significant changes ever in how the Group’s stores operate.”

Inditex is utilizing Tyco’s Sensormatic dual technology RFID/Acousto-Magnetic (RFID/AM) hard tags and detachers at the point-of-sale (POS). Tyco is also managing Inditex’s tag recirculation program through a cost effective and environmentally sound approach that allows re-use of RFID/AM tags. With this solution, Inditex is taking advantage of the benefits of RFID-based inventory visibility while controlling shrinkage with robust anti-shoplifting AM technology.

Tyco’s best-in-class inventory intelligence and loss prevention solutions, combined with its global service model, have been central to Inditex’s improved inventory accuracy and visibility. Tyco’s professional services team has been a collaborative partner in the successful deployment of these solutions to Inditex stores around the world.

“Inditex has been a valued customer of Tyco for many years, and we are delighted to learn about the significant operational results and success with the deployment of our RFID solutions. As a world renowned fashion retailing leader, Inditex constantly delivers fresh assortments to attract customers. Now, having real-time visibility to their inventory enables Inditex to keep pace with fashion trends and meet discriminating shopper needs,” said Nancy Chisholm, President, Tyco Retail Solutions.

Read more here.


Job Opening




Director, LP Walmart Canada Mississauga, ON, Canada Workopolis
Dir of LP & Risk Mgmt Gordmans Omaha, NE Gordmans
Director Digital LP Nike Portland, OR Nike
National Account Manager Vector Security, Inc TBD Vector Security, Inc
Regional LP Manager SpartanNash Omaha, NE SpartanNash
Reg LP, Audit & Firearms Compliance Mgr Dunham's Sports United States Dunham's Sports
Central Investigator - ORC Home Depot Elmont, NY Home Depot
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings

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Job Opening




Area AP Manager Walmart Alachua, FL Walmart
AP Manager in Training Walmart Pewaukee, WI Walmart
AP Manager in Training Walmart Quincy, IL Walmart
AP Manager in Training Walmart Graham, TX Walmart
AP Manager in Training Walmart Lincoln, NE Walmart
AP Manager in Training Walmart Omahe, NE Walmart
AP Manager in Training Walmart Decatur, TX Walmart
Dept Mgr LP & Safety Lowe's York, PA Lowe's
LP Manager Kmart Scott Depot, WV Sears Holdings Corp
AP Team Leader Target New York, NY Target
AP Team Leader Target Bismarck, ND Target
AP Team Leader Target Schenectady, NY Target
AP Mgr Systems & Ops Best Buy Richfield, MN Best Buy
Regional LP Manager Family Dollar Houston, TX Family Dollar
Regional LP Manager Family Dollar Ontario, CA Family Dollar
LP Manager Macy's Marlborough, MA Macy's
LP Manager Macy's Taylor, MI Macy's
LP Lead Specialist HomeGoods Brownsburg, IN TJX Companies
Safety & Security Team Lead IKEA Atlanta, GA IKEA
District LP Manager Sears Canada Toronto, ON, Canada Workopolis



Kristen Silva was named Regional Manager, Asset Protection for REI.

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The 3 Biggest Roadblocks to Getting Things Done  As with any organization, large or small, you will find some roadblocks that slow the pace of your progress, but where there is a will, there is a way. You may not be able to over or under the obstacle placed in front of you, but you will find a way past it. Here is some advice on obstacles you may face. (Too expensive)

How to Reclaim the Hours You Lose Each Day  If you feel like you're always behind, it's because you've lost more time than you realize. Do you spend your mornings checking your emails or just browsing the internet? Stop wasting away those hours and find out how with these tips. (Keep track)

7 Surprising Ways Procrastination Can Boost Productivity  Putting off tomorrow what you could get done today has had a bad rap, but it's not entirely deserved. Procrastination isn't all that bad, and in fact, your inability to function until that deadline looms over your head may surprise you with some great benefits! Here are some reasons why you may want to wait. (Reduce anxiety)

Working Endless Hours Does Not Make You a Hero  In our society, people like to brag about how many hours they worked. However, as it turns out, working all of those hours may be nothing but a waste of time. Take a look at this infographic to see where each country ranks in hours worked and productivity! (Netherlands=29 hrs/wk)

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It only takes seven seconds to make a first impression. With a job on the line, the pressure to immediately impress is even more intense. No wonder everyone can get frustrated.

The good news is that no matter what goes wrong -- you go to the wrong building, you spill water, you mispronounce the company name -- it's all about how you recover. The first rule is -- relax, take a deep breath and make a joke about it. Humility, honesty and calming down is the key to showing the employer that even when you're under pressure, you'll react the right way. Think about this before your interview because if something does happen you won't have time to think.

Just a Thought,
Gus Downing

Gus Downing

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