The Silicon Valley has long been the world's center of
technological innovation, so it should come as no surprise that WG Security is
located at its very heart in San Jose, CA. Whether tackling the phenomenon of "wardrobing,"
preventing counterfeit online returns, taking EAS service to the next level, or
developing a new solution for cylinder-shaped merchandise, WG continues to turn
heads in the EAS and RFID industry with its ingenuity and out-of-the-box
Ed Wolfe, VP Business Development for WG,
tells us how the company has been so successful at solving retailers' chronic
shortage and operational problems.
LPNN Quick Take #2
Joe LaRocca - tech guru and "borderline
Millennial" (as Amber calls him) - talks
about some of the challenges and opportunities of technology in today's retail
world - from live video streaming to social media.
Canadian Privacy Laws now
favorable for the LP professional
3-part series publishing
Tuesday and Wednesday
June 18, 2015 marked the introduction of major changes to the
Canadian Privacy Laws, which had previously made it extremely difficult for
LP professionals to share information about known criminals. Read the firsthand
account of the 15-year journey to change a law that was intended to protect
against crime, but in fact made it possible for the criminal to operate with
anonymity to a certain degree.
Part 3 -
On June 18, 2015 Bill S4 received Royal Assent in Canada. Essentially the
language that was used to describe required changes to the Privacy Act had been
accepted and was now law. The Bill was designed to address several issues
related to PIPEDA, the Canadian Privacy Act which has been the topic of great
frustration with Organized Retail Criminal Investigators. The Act had been in
force since 2000, and over the last 15 years there has been a lot of effort made
to change the act - to remove the restrictive clause which speaks to the need to
obtain consent from an individual whose personal information you have, before
you can share it.
So the journey began. In order to protect retailers from any possible exposure
with the Office of the Privacy Commissioner of Canada, the sharing stopped.
Retailers wanting to let another retailer know of the identity of an organized
crime member had to first call Police, which allow for compliance to the Act
under the exemption. The Police in turn had to notify the other retailer. This
of course placed a burden on an already tapped-out resource, and respectfully,
Police may have at times had more serious crimes to attend to. Retail crime took
a back seat.
There had been many attempts over the years to change the Act; to allow for any
organization conducting a lawful investigation into crime, to be able to
collaborate with other organizations. The sheer essence of the criminal
provision of "engaging in organized criminal activity" meant that the burden of
proof was on the investigator. To be able to collaborate and prove that a group
was stealing from multiple locations reinforced this argument, but collecting
the data was difficult.
In 2011 the Industry Association "Retail Council of Canada" arranged a meeting
with Retail, Law Enforcement and representatives from the Privacy Offices of
both Canada and Ontario. Chief Bill Blair of the largest Canadian City Toronto,
along with Stephen O'Keefe who was the Vice President of Loss Prevention
and Risk Management for Walmart, shared many stories to attempt to sensitize the
representatives of the government agencies to the nature of the issue, in that
criminals were being given a quasi form of anonymity as they hid behind the
restrictive nature of the Act. They heard, and they designed a fix!!! And thus
was born in September 2011 - Bill C 12. The problem was that the example that
was used in the original meeting dealt with a fraud issue, so the language of
the proposed amendments related to "financial crime", not theft or crime in
Prior to receiving Royal Assent, the Federal Privacy Commissioner fulfilled her
10-year commitment. With a New Commissioner getting ready to take office, all
proposed amendments being proposed were taken off the table.
The Bill subsequently died.
There were a number of meetings and phone calls that took place from 2012 to
2015 which were instrumental in embedding the exemption language in the newly
created Senate Bill S4 which speaks to the broader topic of mandatory reporting
Stephen O'Keefe entered into a consultancy agreement with Retail Council of
Canada with a mandate to address several legislative changes including the
problematic Privacy Act as well as a Criminal Code of Canada provision. Like
many associations, a committee of like-minded business professionals met
periodically to discuss specific areas of the business. The RCC Privacy
Committee was active during this period of time. However this committee was not
like most of the "retailer only" groups. A representative from the Federal
Privacy Office was asked to join the committee and participate. They were
exposed to firsthand accounts of the issues that affected retail. Shortly after,
another meeting was held, this time with the interim Commissioner present.
Something different took place during this meeting which was the key to the
design of Bill S4.
What seemed like a casual discussion before the formal meeting, Stephen O'Keefe
described the technology that retailers had in their stores from a video
broadcast standpoint. He also described how a retailer would be able to
instantly convey information about an Amber Alert to all stores in the chain,
and in many cases to the customers through the various systems that vendors used
to air videos related to their products which can be seen occasionally on the
point of sale systems. The representatives from the Privacy Office became very
interested and said it was a great idea. The information about an abduction
would be aired immediately across the country. In these cases time is critical
to ensure the safety of a child. They were not connecting the story to the
Privacy Act as it appeared to be simple small talk before the official meeting.
"Great idea, but your Act doesn't allow us to do it" replied Stephen. This was
the start of a 30-minute discussion into the Act whereby even those from the
Office owning the piece of legislation were shocked by the restrictive nature.
Two months later Bill S4 which was an Act to introduce mandatory reporting of
breaches, included language related to the exemption to obtain consent if the
request for consent would compromise the process related to investigating a
criminal act. PERFECT!
Under the new rules, retailers in Canada can now share information. There are
recommendations and guidelines for how the information should be shared, and
when the information should be destroyed if no longer used for the purpose of
conducting a criminal investigation, but for the most part the bottom line is
"Organized Criminals beware...there is no more anonymity in Canada if you are
committing a crime".
Stephen O'Keefe is an independent consultant and works with retailers and
vendors in the area of risk management and loss prevention based out of Toronto
Canada. His previous experience with Walmart exposed him to many different
countries and many different laws and regulations. His company Grist Mill
Solutions helps clients design internal programs to operate efficiently,
maximizing profitability while complying with regulations.
The Boston Bombing!
Leadership Lessons From the Hero Who Saved the Day
Sep. 16th - The International Centre
the Superintendent-in-Chief of the Boston Police Department, Dan Linskey
was thrust into managing one of the largest law enforcement operations in
history. In this compelling talk on leadership and emergency response planning,
Chief Linskey will share how he transformed his intense emotional response into
the coolest, most calm he's ever been, the importance of specificity of
training, why it's important to maintain a team of "Evil Geniuses," why you
should never have a "not my job" mentality, and why too much help can be a bad
thing. This is a half hour lesson in leadership that every LP professional
should hear, regardless of the size and scope of the incident you will be called
See full agenda here.
LPNN Filming at the RCC LP Conference
Solution Providers - Want to help make Canadian History?
Click here for sponsorship opportunities.
Celebrating our Partnership
American Public University (APU) is celebrating 3 years of partnering with
The Loss Prevention Foundation (LPF). In order to celebrate this partnership, we
have added new benefits for you. LPF members now have an additional 5% tuition
grant when enrolling for courses at American Public University or its sister
school American Military University.
Because we value the idea of education, we are giving away 3 LPC scholarships
to further celebrate the anniversary of our partnership.
To participate in this drawing, please provide the following information by
August, 4th, 2015 to
● In the subject line, please put 'LPC Scholarship Drawing'
● First and Last Name
● Email address
● Name of your employer
To learn more about this partnership and its associated benefits, go to the
"Benefits for LPF Members" portion of our partner portal. You can take advantage
of these benefits whether you are a new student or a current student with us.
Visit our partner portal at
You can also, contact our Strategic Relations Admissions Team whose members are
here to answer your educational partnership questions from Monday through
We look forward to the next 3 years of a successful partnership between APU and
the LPF members.
*Benefits cannot be applied retroactively. Your affiliation to the organization
is subject to verification at your next course registration.
About American Public University (APU):
Bitcoin: A Solution For Global Travelers as Payment Systems Become More
Centralized Bitcoin's decentralized platform of distributed trust
continues to gain the attention of astute observers of centralized payment
systems. One benefit bitcoin provides in today's global economy is being a
global currency. Bret Swanson, writing in yesterday's Chicago Tribune, claims
bitcoin can alleviate the problems international travelers increasingly
encounter when making payments in foreign countries. Bitcoin, he observed,
offers a solution. Bitcoin does not depend on payment card networks, banks, and
government monetary authorities. For these reasons, bitcoin has become a key
remittance platform for developing countries. Swanson recognizes that bitcoin
has some limitations: it is not yet accepted by a lot of merchants, and it is
not "frictionless in its interaction with the rest of the economy." Bitcoin's
price volatility is also a concern, although many believe this will decline over
time. "Regardless, bitcoin (and blockchain technology more generally) has solved
some fundamental problems of information in a decentralized, complex world. And
it highlights some of the unneeded and frustrating obstacles of our current
monetary and financial platforms."
New Payment Methods - Are They Worth the Investment for Merchants?
Looking long term, the benefits of adopting new payment technology will outweigh
the cost of transitioning. The fact is that new payment technology will reduce
fraud risk due to counterfeit cards, provide greater insight into shoppers with
sophisticated data and will ultimately lower costs for merchants over time. Here
is more on the value merchants will get out of new payment methods and how it
offsets the investment.
Investing in new payment technology will help reduce the risk of fraud. At a
purist level, there's nothing that can guarantee 100 percent security, but when
EMV is coupled with other payment innovations, like single-use transaction
tokens that separate the customer's identity from the payment, much of the cost
and risk of identity theft is eliminated. When it comes down to the question of
is this technology secure enough, merchants need to ask, "Is the effort to hack
worth the value the hacker will get out if it?" In addition to added security,
upgrading to new payment technology opens up a door to greater customer
insights, improved consumer engagement and enables merchants to grow revenue by
providing customers with receipts, rewards, points and coupons. Another reason
merchants are so hesitant to implement EMV is the cost. To integrate to the new
anti-fraud technology and replace 15 million point-of-sale devices and 360,000
automated teller machines, Javelin Strategy & Research estimates the total cost
to be around $6.75 billion. However, the benefit is that payments' fraud problem
will be greatly reduced. By increasing security, merchants are further enabling
mobile and emerging technologies, which will make shopping easier. Customers
will also be more confident in using their cards.
Facebook ranks No. 1 for retail sales
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Celebrating Retirement of Deputy Chief Kevin
Harrington, NYPD - NY Metro ORCA
Chief Harrington, CO the Grand Larceny Unit, of the NYPD is retiring later this
year. Chief Harrington has been very active with the Metro ORCA movement in NY
and the retail community has a lot to thank for his service over the past years.
Order your tickets before September 8, as they won't be sold at the door!
Retail Fraud - New York conference Sept. 24th to host ORC Panel from Public &
Private sectors A powerful new alliance connecting retail Loss
Prevention and Federal Law Enforcement 'goes live' this September. A panel of
partners from Loss Prevention, the USSS and the FBI will speak to conference
delegates at Retail Fraud - New York on 24th September. The Organized Crime
Coalition Industry Group (OCC-IG), sponsored by The International Association of
Financial Crimes Investigators (IAFCI), will be a venue for training, current
trends and case referral to Federal Agencies - the United States Secret Service,
Federal Bureau of Investigation and the United States Postal Inspection Service.
It will be chaired by Glenn Justus, who is Senior Corporate Investigator at
Barnes & Noble. Glenn will host a panel of OCC-IG partners at the forthcoming
Retail Fraud - New York conference on 24th September at the New York Marriott
Downtown Hotel. The panel will speak to conference delegates and answer their
The OCC-IG panel at Retail Fraud - New York
Glenn Justus, Senior Corporate Investigator at Barnes & Noble (Chair)
Sam Guttman, President at The International Association of Financial Crimes
Stuart Tryon, Special Agent in Charge Criminal Investigations at United States
Shane Hunter, Director of Global Investigations at Wal-mart
Jeff Fulmer, VP of LP at Barnes & Noble
Scott Sanford, Director of Investigations at Barnes & Noble
"The group's key goals will serve to accomplish training, discussion of current
Retail Organized Crime trends and case submission / review to the aforementioned
federal agencies for investigations that have a nexus to title 18 infractions",
explains group Chair Glenn Justus.
Male - Female ORC duo busted hitting Target stores for electronics in multiple
New Jersey Counties A Man and a New Jersey woman were charged with
shoplifting electronics Friday from Target stores in Hanover Township, Lehigh
County, and South Whitehall Township, according to court records.
Secret target "reseller" using coupons to make a profit; $185,000 in eBay sales
That's the reason Amy Thompson is speaking up. "I am infuriated; I don't think
it's fair," said Thompson. Thompson says she's a loyal Victoria's Secret
customer, and she says for years she has run into major problems with the store.
In 2006 she was asked to sign a large sale cash form before buying merchandise.
That same year she says her online orders started getting cancelled. In 2014 she
says local stores will no longer accept coupons from her, and she also received
a divorce letter from the store. It asked her to stop future purchases, returns
and exchanges at the store. In 2015, a disorderly conduct ticket was delivered
to her door. Thompson filed a complaint with Wisconsin Consumer Protection.
Victoria's Secret's parent company, Limited Brands, or L Brands responded.
Victoria's Secret accuses Thompson of being a reseller. She takes some of the
new clothing she buys and sells it on eBay. If she buys the merchandise with
coupons, she can make a profit. She claims the fraudulent coupons Victoria's
Secret presented in their response do not show any evidence they were used by
Thompson. She also says Victoria's Secret did not bring forward any evidence to
show the survey coupons were altered. Victoria's Secret says Thompson has sold
more than $185,000 worth of Victoria's Secret merchandise on the site. Listing
75 pages of eBay records as evidence.
Fredericksburg, VA Shoplifting Pair Make Off With Wardrobe-Sized Heist at Old
Navy Investigators are looking for two women suspected in a large
shoplifting heist Monday night. Officers responded at 7:15 p.m. to the store at
1260 Carl D. Silver Parkway. An employee reported that two unknown females stole
a large amount of merchandise.
Couple charged with shoplifting $800 in Kohl's merchandise in Wallingford, CT
Two people are facing charges after police say they attempted to steal $800
worth of merchandise from Kohl's this week. Jason Michael Link was charged with
fifth-degree larceny, conspiracy, resisting arrest and carrying a dangerous
weapon (box cutter). Amy Mount was charged with fifth-degree larceny and
conspiracy. Link and Mount were stopped by police outside Kohl's, 1248 S. Broad
St., on Sunday around 5:19 p.m. with about $800 worth of merchandise.
Do you have an ORC case to share?
Publishing it educates the LP & retail community|
which might fuel
even more jobs and funding.
Share your ORC news and help the industry grow
BBB alert on Richmond company involved in 're-shipping fraud'
The business orders products or merchandise online with stolen credit card
information. They then ship the items to the employee, and have that person
re-ship the items back to them. Victims taking part can then be considered an
accomplice to grand theft larceny. After receiving several complaints, the BBB
looked into the company and found the Richmond address listed on Premium Line
Logistics website isn't even valid. We checked it out with the post office, and
they said, 'Nope, that's not a real deal,'" said Gallagher.
arrested in connection to shots fired at Wolfchase Galleria in Memphis, TN
Two people are in jail on attempted first-degree murder charges stemming from an
attack at Wolfchase Galleria. Memphis police said Kourtney Kelley and Anterrio
Chambers set up and tried to kill a man in the Wolfchase Galleria parking lot on
July 15. The man met Kelley at the mall. Then moments later, Chambers approached
them accusing the man of burglarizing Kelley's home. When the man denied the
allegations, police said Chambers and at least two other men opened fire.
Shoplifter killed in car crash during Police Chase in Streetsboro, OH
A couple suspected of shoplifting at an area outlet mall ended up in a fatal
police chase - leaving one of the suspects dead. The Ohio Highway Patrol says
around 1:30 p.m. Tuesday Aurora Police attempted to stop two suspected
shoplifters in the Aurora Farms Premium Outlet's parking lot, but they sped off
heading south on state Route 43. The fleeing car hit a UPS truck, the back of an
SUV, then crossed the center line and hit another truck head on. A woman in the
passenger's seat died. The driver was taken to a hospital.
Employee tied up during SouthPark jewelry store robbery in Charlotte, NC
Police are searching for an armed robber who tied up a SouthPark jewelry store
employee then stole thousands of dollars worth of jewelry. Charlotte-Mecklenburg
Police Department detectives were called to the third floor of a high rise just
before 7 p.m. Monday when someone called 911 to report they had been robbed. The
robbery happened at the Noel Limited by GMA Designs jewelry store and on
Tuesday, it was not open. The store specializes in custom-made jewelry.
2nd Fire in 3 years, Police suspect Arson at Cobleskill, NY Walmart
A Sunday night fire that forced the closure of a rural Walmart store in upstate
New York is being investigated as a suspected arson. Police in Cobleskill, New
York said the fire was ignited by a man who fled in an unknown direction. No
injuries were reported in the fire reported at 10:58 p.m. in the Walmart. The
store is normally open around the clock, and is staffed by scores of employees.
The fire triggered the evacuation of all employees and customers in the store,
police said. The same Walmart store was fined $52,600 three years ago following
inspections by the federal Occupational Safety and Health Administration. The
penalty was imposed for what the agency called "repeat and serious violations of
workplace safety standards."
Trial begins for Hagerstown, MD man charged in four store Armed Robberies
Harold Malcolm Singfield Jr., 31, of Hagerstown was indicted on more than 80
criminal offenses in the robberies, which occurred between Aug. 28 and Sept. 24,
2014. The rash of crimes led to a joint investigation by Hagerstown police, the
Washington County Sheriff's Office and Maryland State Police. Singfield is
charged with armed robbery, conspiracy, theft, assault, handgun charges and
other offenses in robberies at the High's Dairy store; the Virginia Avenue
Sheetz Store; the Eastern Boulevard Sheetz; and the Huyetts Crossroads Sheetz.
3 arrested in connection to a Smash-and-Grab spree targeting Little Caesar's in
Houston Another Little Caesar's Pizza was the target of a
smash-and-grab burglary except this time the suspects were caught red-handed.
According to the Houston Police Department, it happened early Wednesday in
northwest Houston. Details are limited at this time, but the suspects crashed a
vehicle into the front of the business and made off with the safe. Police were
to track them down to a house in a neighborhood just south of the crime scene,
and three suspects were arrested. Police also recovered the stolen safe.
Man faces over 50 Charges of Credit Card Fraud in Lexington, KY
A man faces more than 50 charges after Lexington police arrested him in
connection with a credit card fraud case Tuesday. Police say loss prevention
workers at the Walmart in Hamburg spotted a man loading gift cards with other
pre-paid gift cards. Officers caught the man in the parking lot and found a bag
of gift cards in the passenger floorboard of his car, along with counterfeit
credit and debit cards, re-encoded credit and debit cards, and forgery devices.
3 arrested in Murfreesboro, TN after gift cards, encoded credit cards found
during traffic stop Three people were arrested after dozens of gift
cards and encoded credit cards were discovered during a routine traffic stop in
Rutherford County. According to deputies, more people are stopped for credit
card fraud than for drugs or other major crimes. In this case, deputies
initially stopped the driver for speeding. Upon approaching the car, a deputy
reported smelling marijuana and asked to conduct a search. "I could smell a
strong odor of burnt marijuana," ICE Deputy Travis Puresse said. "I talked with
the driver and he said he smoked the night before." While searching the car,
deputies found items which could all be part of a much bigger organized crime
ring. "There were 37 encoded credit cards, 88 gift cards, two fake IDs, and one
card reader scanner," Puresse said.
Huntsville, AL Police seize $10,000 in counterfeit Michaels Kors, Luis Vuitton
items Huntsville Police seized over $10,000 in counterfeit items on
Tuesday. Police say two women were selling the merchandise in the parking lot of
2556 Sparkman Drive. Police say they seized 198 items in all, including ladies
handbags, wallets, and other accessories being sold with designer name brands,
such as Michael Kors and Louis Vuitton.
Walmart employee arrested after $1,900 in cash and merchandise found missing in
Augusta, GA A Wal-Mart employee was arrested Sunday after management
discovered nearly $2,000 in cash and merchandise missing. A manager told
Richmond County deputies she was reviewing sales transactions for Ashley Lutrell
Owens, 20, when she discovered $1,900 was missing. Upon further investigation
she determined Owens had stolen $700 worth of merchandise and the other $1,200
was taken in the form of cash or gift cards.
Shoplifting suspect attempts to run over Walmart
security guard - guard fires shots at vehicle - police looking for suspect in
Walmart store evacuated after bomb threat in
Volusia County, FL
Shooting victim dropped off at Wal-Mart in
Waterbury, CT man threatened to stab Macy's employee during shoplifting/robbery
Abilene, TX woman bites Home Depot LP agent during apprehension
Mistrial declared in The Woodlands in Houston, TX jewelry store robbery case
Florida Woman gets year in jail for Shoplifting Dog
Skimming Device Discovered on ATM at 7-Eleven in Glen Cove, NY
UK: Cigarette machine stolen in smash and grab in 40 seconds
Ace Hardware - Pike Co, KY - Robbery
Ace Mart - Corpus Christi, TX - Armed Robbery/ Arson
Anthony Ave. - Bronx, NY - Armed Robbery/ clerk hit w/ stun gun
Burlington Coat - Trotwood, OH - Armed Robbery
Chevron - Mesquite, TX - Armed Robbery
Circle K - Bossier City, LA - Armed Robbery
CVS - Milton, FL - Robbery
Dollar General - Tulsa, OK - Armed Robbery
Dollar General - Fort Wayne, IN - Armed Robbery / Suspects Identified
Don Roberto Jewelers - Watsonville, CA - Armed Robbery / Suspect arrested
Fifth Ave. Shop'n Save - Pittsburgh, PA - Robbery
Freedom Value - Austin, TX - Armed Robbery
Jeff's Guns - Natchitoches, LA - Robbery
Kum & Go - Jonesboro, AR - Armed Robbery / 2nd time in 2 months
Mapco - Donelson, TN - Burglary
Marathon - Inkster, MI - Shooting
Mobile - St Petersburg, FL - Armed Robbery
Nephew's - Kansas City, KS - Shooting
Noel Limited - Charlotte, NC - Armed Robbery
Pizza Hut - Pocahontas, AR - Robbery
Plaid Pantry - Portland, OR - Armed Robbery
Seven Plus - St Louis, MO - Robbery
Tejano Mart - Laredo, TX - Robbery
Valero - Jackson, MS - Shooting
Valueland Thrift - Benton Twp, MI - Burglary/ Arson
Walgreens - St Louis, MO - Armed Robbery
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was named Senior Consultant for Sysrepublic.
||Darren Martel, CFI
was promoted to Regional Director of Operations for
was promoted to Senior Regional Loss Prevention Manager for
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The Top 5 Time Management Mistakes You're Making You may think that
keeping on top of your email or even tackling two tasks at once is allowing you
to get more done, but they are just getting in the way. To be successful at
managing your time, and getting more done, avoid these five mistakes.
Set a time limit
6 Ways to Be More Productive
We all have days where we just can't seem to find our groove, or maybe we have
to take on more projects than just our own. Feeling this way only results in
added stress and hinders productivity. Here are some tips you can use to take
control of your workload.
How to Push Through Procrastination
We all have that one task that keeps getting pushed to the side,
avoided, for other more interesting tasks. Procrastination is the biggest time
management hurdle, so the next time you feel the desire to put something off,
try these techniques.
Spend 10 minutes on it
6 Time Management Hacks for Busy Managers Being able to constantly
hone your time management skills is the key to surviving crazy workloads and
keeping your sanity when things may get a little stressful. Even the smallest
tweak can take you from productive to unstoppable. Here are some hacks anyone
Pay yourself first
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The good news is that no matter what goes wrong -- you go to the wrong building,
you spill water, you mispronounce the company name -- it's all about how you
recover. The first rule is -- relax, take a deep breath and make a joke about
it. Humility, honesty and calming down is the key to showing the employer that
even when you're under pressure, you'll react the right way. Think about this
before your interview because if something does happen you won't have time to
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