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July, 30 2013 SUBSCRIBE

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Apple retail employees file class-action lawsuit over anti-theft searches and other security measures  Claim that searches, bag checks are done off-the-clock. A group of former retail employees of Apple Stores in Los Angeles and New York have filed a class-action suit against Apple, saying that the company demands employees submit to extensive anti-theft searches and other security measures, but doesn't pay them for the time involved. The security checks, which happen whenever an employee leaves the store, take 10 or 15 minutes according to the claim filed, adding up to millions of dollars in uncompensated employee time -- possibly as much as $1,400 per employee per year. The suit itself notes that the searches are "integral" and "indispensible" to Apple's security and loss-control goals, but have an issue with not being compensated for the time required for the checks, which are deducted from "uncompensated meal breaks." The lawsuit requests estimated unpaid wages as well as unpaid overtime, along with having a court declare uncompensated security checks illegal. (Source

More Pilot Flying J Executives Plead Guilty to Rebate Fraud
Two more Pilot Flying J employees have pleaded guilty to defrauding customers of earned fuel rebates. Regional Sales Manager Michael Scott Fenwick and Regional Account Representative Janet Welch pleaded guilty in federal court to conspiracy and to commit mail fraud. They join the five other employees who have pleaded guilty to similar charges since FBI and IRS agents raided Pilot Flying J's Knoxville headquarters on April 15. The family-owned chain, which operates more than 650 retail locations and is the largest operator of travel centers and travel plazas in North America, is facing multiple civil lawsuits in addition to criminal charges. The federal Judicial Panel on Multidistrict Litigation is currently deciding whether multiple lawsuits in various districts should be consolidated, as CSNews Online previously reported. (Source

Value of Cannes jewelry heist this Sunday up from $70.5M U.S. to $135M U.S. making it one of the biggest ever  Police had not even been notified of the jewelry event and one man pulled off the heist at the Carlton hotel where Alfred Hitchcock filmed the movie "How to Catch a Thief," a romantic movie about a jewel theft. They suspect the Pink Panther jewelry theft gang was involved with three of them escaping prisons in Europe in the last three months. (Source

The Canadian Push pushes back with Hudson Bay Corp buying Saks - who would have thought - shared services model coming  This transaction will bring together three of the retail industry’s most iconic brands – Hudson’s Bay, Lord & Taylor and Saks Fifth Avenue. The combined company will operate 320 stores, including 179 full-line department stores, 72 outlet stores and 69 home stores in prime retail locations throughout the U.S. and Canada, along with three e-commerce sites. HBC expects to achieve C$100 million of annual synergies within three years through a combination of operational efficiencies, implementing best practices across banners and back-office consolidation. HBC will leverage top talent across both organizations and optimize a multi-banner shared services organization to drive additional benefits and reduce expenses. HBC also plans to continue OFF 5TH's expansion throughout the U.S. In the transaction announced Monday, Saks will remain headquartered in Manhattan, and will operate as a separate brand with Hudson's Bay Co. (Source

Saks Fifth Avenue's NYC Flagship store - The BEST location in the highest priced retail real estate spot in the world - $3,000 a square foot  The 650,000-square-foot store at 611 Fifth Ave., running the block from East 49th to East 50th streets anchors the southern end of the tony retail strip that commands asking rents of as much as $3,000 a square foot, the highest in the world. Worth $1B on the market this 650,000-square-foot store generates 20%, or $620M of the chain's total $3.2B in sales. Just 4 years ago, during the downturn, real estate experts valued the site at about $500M. What a difference a day makes. (Source

Office Depot and OfficeMax merger can’t happen soon enough
Weak second-quarter financial results from Office Depot offered the latest evidence of the strategic rationale underpinning the company’s pending merger with longtime rival OfficeMax. The quarterly results are largely irrelevant as Office Depot and OfficeMax move forward with a merger announced in February. The all-stock deal is designed to bolster the combined company’s prospects relative to Staples and other office products and business services providers. (Source

OfficeMax and Office Depot Provide Merger Update - with plans to save $400M to $600M in 3 years - with 1/3 of it being saved in 1st year alone - that'll be mostly in payroll  Office Depot and OfficeMax continue to partner closely with The Boston Consulting Group (BCG), a global management consulting firm that was retained in May to provide integration support. An Integration Management Office (IMO) has been established to guide day-to-day integration design and planning, ensure interdependencies and risks are identified, and make certain that mitigation plans are developed. Twelve integration planning teams, co-led by senior leaders of both companies, have been formed with the goal of ensuring business continuity, customer and talent retention and synergy attainment. Five integration platform teams have been established and are executing detailed workplans to support the IMO and integration planning teams with project management, synergy development, communications, change management and talent management. (Source

Coach's disappointing fourth quarter - two top-level exec's depart and budget cuts impact LP & store ops  The upscale handbag maker reported disappointing fiscal fourth-quarter sales. North American comparable sales declined 1.7%. The company also announced the departures of two top-level executives: Mike Tucci, president of Coach's North American group, and Jerry Stritzke, president and chief operating officer. According to sources 3 LP positions were eliminated as well as some field store operators. (Source

Tyco completes acquisition of Exacq Technologies
Tyco announced today that the company has completed the acquisition of Exacq Technologies, a developer of open architecture video management systems (VMS) for security and surveillance applications for $150 million in cash. The business is expected to generate annualized revenues in fiscal 2014 of approximately $75 million. (Source

Coach continues with “Operation Turnlock” to fight counterfeit goods: 700 lawsuits already filed.  Counterfeit Coach Handbags were recently discovered at a Tacoma Hair and Beauty Supply store. Now Coach is suing the company, claiming the owner of the Tacoma shop is infringing on the company’s authentic products. (Source

Harrison County, TX., Sheriff's deploy ID theft web program to help solve ID theft, retail theft, and credit card cases  To help resolve criminal cases involving Identity Theft, Retail Theft, Credit Card Fraud, the Harrison County, Texas Sheriff's Office began using the internet website was created to assist Law Enforcement in identifying suspects or persons of interest related to criminal activity. Those helping identify subjects on the site can receive a $25 reward. Every day images of unidentified suspects or persons of interest are added to the website by Law Enforcement. The public may view these images and provide identifying information about the subjects in an anonymous format and if the information is correct and results in an arrest, the reward may be claimed. (Source

Online spending continues to grow - hitting 15% increase for Q2
The IBM Online Retail Sales Index shows that mobile sales reached 19.4% of total online sales, up 28% from last year. Online shopping growth substantially outpaced the 4.6% year-over-year increase of in-store sales during the second quarter. (Source

New e-commerce column coming to the Daily
In keeping with the online industry growth and risk exposures the Daily will be rolling out a new column soon dedicated to educating, informing, and helping to develop the retail loss prevention community in this evolving retail channel. Stay tuned for more announcements about how the Daily and one industry leader will be helping to add value to your efforts, long term.

Quarterly Same Store Sales Results

Coach Q4 North American direct sales down 1.7% with total sales up 5%
Office Depot Q2 North American stores down 4% with sales down 5%







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Officer shoots and kills shoplifting suspect tied to East Texas robbery.  An off-duty police officer working as a Walmart security officer shot a shoplifting suspect at a Garland Walmart Saturday. The suspect later died. Police have identified the man as 31-year-old Casey Daniel Smith of Kemp, Texas. The officer was notified by employees that they believed the suspect was shoplifting around 3:45 p.m. The officer attempted to stop Smith as he left the store, but he took off. The officer fired a taser on Smith to no avail. Smith then ran back inside the Walmart; the officer followed. According to Garland Police, Smith pulled out a crowbar that he had been attempting to shoplift and swung at the officer. The officer ducked, narrowly avoiding the crowbar. After issuing a verbal warning, the officer pulled out his gun and shot Smith once in the chest. Smith walked outside and collapsed on the sidewalk outside the store. He was transferred to Baylor Medical Center in Dallas where he later died. Smith has a string of offenses linked to him, including more than a dozen theft charges. (Source

Robber picks wrong Waffle house - gets shot by off-duty armed security guard grabbing a bite with off-duty Atlanta police officer  According to the Union City Police Department, police officers were called to the Waffle House located in the 4300 block of Jonesboro Road just before 2 a.m. Monday. They were responding to a report of a robbery and person shot. Officers were told that a black male walked into the Waffle House with a gun in hand and demanded money. At some point, the off-duty security officer -- whose name has not been released -- intervened by shooting the robbery suspect. (Source

You never know who you're stopping - Apprehended shoplifter wanted for second degree murder busted at Seattle convenience store  A retail store clerk flagged down two bicycle cops outside his store to stop a male who had just stolen a beef jerky only to find he was wanted for several charges including second degree murder. (Source

Unruly Crowds Clash With California Police and loot one retail store  Unruly crowds in Huntington Beach damaged property and clashed with police Sunday night following the close of a major surf competition. Witnesses said a rowdy group of young men threw bottles, tipped over portable toilets and looted at least one store before police dressed in riot gear quelled the disturbance. Witnesses said police used tear gas and non-lethal projectiles to clear the crowds. (Source

Police warn of Mag Mile smash-and-grab burglaries in Chicago again 
Police say a group of smash-and-grab burglars have hit two stores in the North Michigan Avenue area. The second burglary happened Sunday morning in the 100-block of East Oak Street. Investigators say the suspects break shop windows and grab as much merchandise as they can, then run from the scene. (Source

Plymouth, N.C., man arrested for identity theft, more charges expected
On July 27, 2013 Washington police detectives arrested Gary Januel Blount age 29 of Hwy 45 Plymouth. Blount was charged with financial card fraud and identity theft. Blount was released on a $8,000 bond pending appearances. Additional charges are expected as the investigation continues and involves multiple jurisdictions. (Source

A 69 year old Jewelry thief gets 9 ½ years behind bars.
According to the FBI, the 69-year-old Staten Island man accused of robbing a Fair Haven antiques store at gunpoint last June has been linked to three jewelry store robberies dating back to 2007. Robert Fiolka has been found guilty of the gunpoint robbery of Blue Stove Antiques in Fair Haven, according to a complaint on file in federal court in Trenton. He made off with $200,000 worth of jewelry in the heist, the FBI alleges. It is believed that Fiolka was released from federal prison in 2005 where he had served time for an armed bank robbery and kidnapping back in the Bronx in 1967. (Source

Van Crashes through a Detroit area Dollar Store, Bursts into Flames.  A dollar store on Detroit’s west side went up in flames after a minivan crashed through the front window. The accident happened during the early morning hours Tuesday at the Dollar Value store on Plymouth Road. Police say the minivan went all the way through the exterior wall before it burst into flames, gutting the inside of the store. Police say somehow, the driver of the minivan was able to escape the flames and flee the scene. (Source

$500K bail for suspect in Oakbrook mall jewelry store robbery.
Bail was set at $500,000 this morning for a Detroit man who tried to rob an Oak Brook jewelry store last weekend but was shot by a security guard while his two accomplices fled. Levert Jones, 25, was in court his morning where Judge Robert Douglas set bail at $500,000. Jones is charged with one count of attempted armed robbery, according to a statement from the DuPage County state's attorney's office. (Source

Iowa man gets help loading his car with a 70 inch television he stole from Walmart.  Jonathon Jones , 42, was charged with a series of thefts, including a $1698 television set he stole from Walmart in Coralville. Jones was arrested on Sunday on charges of third degree burglary, fourth degree theft and second degree theft. On June 18, Jones reportedly went to the Coralville Walmart and received assistance in picking out a 70 inch television. The store associate apparently believed Jones had paid for the television and helped him take it to his car. The television was valued at $11698. (Source

Pennsylvania Woman attempts to head-butt a Boscov’s Loss Prevention agent.
A Scranton homeless woman had already been banned from the mall for prior incidents, but was arrested Sunday for retail theft and assault as she attempted to flee Boscov’s. The woman was charged with the theft of 17 pieces of jewelry valued at over $1100. The woman, Brandi Martin did not want to go quietly, so she attempted to fight with the agents until they gained control and police arrived. (Source

St Louis area Police strategize on stopping the series of Smash and Grab thefts.  Following two more smash and grab theft on Monday, St. Louis County Police Chief Tim Fitch and St. Louis Metropolitan Police Chief Sam Dotson met Monday to discuss the brazen thefts. At least a dozen stolen vehicles have been used to smash into local businesses, then a team of thieves scurry in to gather whatever they can carry. (Source



Strategic Operations Training Center
in Chicago, 1st of its kind

Cook County State’s Attorney, Motorola Solutions, JCPenney and Others Join Together to Fight Organized Crime

Motorola’s Real-Time Crime Center solution assists with prevention, investigation, arrest and prosecution of organized financial and retail crimes in new strategic operations center

NORTH RIVERSIDE, Ill.--(BUSINESS WIRE)--Motorola Solutions Inc. (NYSE: MSI) is combining its public safety and retail technology to assist the Cook County Regional Organized Crime (CCROC) task force in ongoing efforts to combat organized crime, including retail theft. The National Retail Federation estimates businesses are losing up to $30 billion each year to organized retail crime. CCROC is a task force of law enforcement and retail partners formed by the State’s Attorney’s Office in 2010 to battle the escalating crimes of organized retail theft and fencing in the Chicago metropolitan area. CCROC is unveiling a new strategic operations training center, which will serve as the main crime information hub for the task force. JCPenney is donating the 5,500 square-foot facility located in the North Riverside, Ill. Mall, which will house law enforcement offices for various police departments, government agencies and retailers for the purpose of hands-on training and collaboration.

The center will utilize technology from Motorola’s Real-Time Crime Center solution, which was introduced earlier this year, to bring together streaming video, incident and criminal complaints, access to arrest records, photographs, multi-media inputs and more. All this data – which currently resides in separate databases – can be integrated together by CCROC to provide crime solving intelligence in seconds instead of hours or even days as done today. The Real-Time Crime Center solution correlates the data into intelligence to help curb crime as it happens, aid in longer-term investigations and potentially increase both arrest and prosecution rates. Situational awareness made available with Motorola’s Real-Time Crime Center solution is made actionable with the integration of a radio console to enable real-time direct voice communications with officers in the field and real-time video streaming to a vehicle or handheld device over existing carrier or private wireless networks.

Stolen merchandise such as razors, alcohol, baby formula or cologne is typically “fenced” through brick and mortar businesses or online. Shutting down these operations is often a time-consuming and difficult process. With the help of the Real-Time Crime Center solution, retailers and law enforcement officers can work together quickly and easily to apprehend the “boosters” who steal from the stores as well as identify and shut down large fencing organizations and criminal enterprises.


● Motorola’s Real-Time Crime Center solution allows law enforcement officers to approach an incident armed with more operational intelligence than ever before. Inputs from multiple data sources such as video, sensors, alarms, computer-aided dispatch (CAD) and records are unified to deliver one operational view.
● The Real-Time Crime Center solution helps increase situational awareness and direct deployment of resources. Analysts at the center can see calls coming in and pull up video images from the scene immediately. As officers are responding, video footage and still images can be sent to their vehicles providing a description of the suspects and potential whereabouts. This speeds response time and gives officers a head start before they arrive on scene.
● With the Real-Time Crime Center solution, CCROC will be able to expediently capture and provide field officers and investigators with instant, comprehensive information to help identify suspects, crime patterns and prevent emerging crime. Analysts can obtain substantial information on suspects, including pictures, addresses and other identifiers to provide quicker apprehension, arrest and prevention of other crimes by these offenders.
● CCROC’S purpose is to provide a communication and operational structure to reduce organized crime. Traditionally, law enforcement and retail organizations have worked independently of each other. The Real-Time Crime Center solution enables CCROC to work closely with retailers on a common goal which positively affects the outcome of investigations, the community and potentially saves retailers money.
● CCROC members at-large include multiple police agencies throughout Illinois, national retailers and banks. The organization’s goal is to add full-time analysts to improve collaboration and share appropriate intelligence among all jurisdictions, retailers and financial institutions.
● The strategic operations training center is located within a private space at the North Riverside, Ill. Mall JCPenney location. JCPenney donated the previously unused space for the project, making it possible to house pivotal crime information in one central location.


Anita Alvarez, Cook County State’s Attorney

“Here in Cook County we have been working in unprecedented ways to increase the investigation and prosecution of organized retail theft and this new operations center is going to provide us with an extraordinary opportunity to continue to bridge the gap between law enforcement and retailers. Thanks to the generous commitment of our retail partners, we are a model for the nation in battling this type of crime that has such a menacing impact on the average consumer.”

Greg Billings, vice president, Motorola Solution Sales and Professional Services

“The rise of organized crime is finding its way into retail settings and expanding into financial exploitation of customers and consumers. The integration of Motorola’s Real-Time Crime Center solution in the CCROC initiative demonstrates how public/private partnerships can help combat this problem.”

Stan Welch, vice president, JCPenney Loss Prevention

“We’re proud to be a founding partner of the CCROC task force, and we’re pleased to donate space for the operations training center. The center is an integral tool in derailing organized crime, and allows all participants to collect and share information like never before.”


Website: Motorola Solutions’ Real-Time Crime Center
Website: Cook County Regional Organized Crime Task Force
Twitter: @MotPublicSafety
Twitter: @MotoRetail
Facebook: Motorola Solutions

About Motorola Solutions

Motorola Solutions is a leading provider of mission-critical communication solutions and services for enterprise and government customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. Motorola Solutions trades on the New York Stock Exchange under the ticker “MSI.” To learn more, visit For ongoing news, please visit our media center or subscribe to our news feed.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. 2013 Motorola Solutions, Inc. All rights reserved.


Media Contact:
Kevin Hegarty
Motorola Solutions
(847) 576-5141
(224) 244-4807


Industry Analyst Relations Contact:
Steve Gorecki
Motorola Solutions
(847) 538-0368
(847) 727-6284



Collaboration main weapon in fighting ORC, RILA exec says and he recommends LERPnet website   Speaking during a July 25 webinar sponsored by, Gasse said members of RILA are on the frontlines of ORC, which has been deemed a global epidemic. “Each retail sector has ORC challenges. Collaboration is the key, and working together we can make a difference,” Gasse said. RILA has two committees devoted to ORC: Crime Against Business, or CAB; and Horizon, which engages retail leaders “to facilitate tech development and drive true innovative changes,” Gasse said. He recommends the LERPnet website, an industry data-sharing platform for retailers to report, share and analyze retail theft and critical incident data. LERPnet says it is designed to be the national standard for sharing retail crime information in a secure and confidential manner. Incident details may be shared with law enforcement while retailers take advantage of system tools including automated alerts and recent activity notifications; intelligent link-analysis; investigative collaboration tools; full text search capability; and advanced system reporting. (Source

Chicago Police designate two full time Detectives to fight ORC full-time
Thank you Jerry Biggs, Director of ORC, Walgreens for this vital piece of information. This probably represents a $250,000 cost to the Chicago Police Department, and as far as we know, is also an industry first!

Las Vegas fencing operation - retail store - closed down
A Las Vegas jewelry store owner pleaded guilty Monday to buying and selling more than $196,000 in stolen luxury watches. Between September 2011 and February 2012, Sakkab knowingly purchased stolen Rolex and Tag Heuer watches from someone at a Las Vegas jewelry store Sakkab previously co-owned. He then resold the watches, which were stolen in other states, at the store and in private sales to third parties for personal profit. The crimes were committed between September 2011 and February 2012, according to prosecutors. The investigation was launched as part of a federal and local law enforcement effort to combat organized retail theft. Sakkab is scheduled to be sentenced on Oct. 28 at 10:30 a.m. He faces up to 10 years in prison and a $250,000 fine on each count. (Source

State wide baby formula case suspected with one couple leading it in Fla.
Investigators said the video shows Christopher and Krystal Birchfield walking the aisles with their 10-month-old baby, stuffing cans of formula into the cart at the Casselberry Wal-Mart store. Authorities said the Birchfields tried to conceal 29 cans of formula worth over $600 in their child's stroller. Investigators said the couple is also responsible for formula thefts inside an Orange County Walmart. When authorities searched their car, they found more than 200 cans of additional formula. Investigators said they think the couple may have hit other stores around the state, and it's possible a statewide case could be built. (Source

ORC arrest of 4 at Centralia Outlet Mall in Lewis County, WA.
Ashley L. Leonard, 30, Adrianne R. Lindgrin, 27, and Rebecca C. Wilcox, 41, all of Longview, were booked into the Lewis County Jail in connection to organized retail theft at 5:41 p.m. Saturday for allegedly stealing from the Centralia Outlet Mall on the 1200 block of Harrison Avenue. Wilcox was also arrested for alleged possession of methamphetamine. About $1,000 worth of property was stolen from four different stores. The property was recovered from a vehicle after it was stopped by a Washington State Patrol trooper near Exit 71 on Interstate 5. They were charged with ORC. (Source

Four suspects lead Police on a high speed chase fleeing Walmart in Hendersonville; the one male suspect dressed as woman.  Hendersonville police arrested four robbery suspects early Tuesday morning after a brief chase on Vietnam Veterans Boulevard. Police said the four suspects, three women and one man dressed in drag, had stolen items from the Hendersonville Walmart about 1:30 a.m. Police spotted the car and began pursuing the suspects onto Vietnam Veterans Boulevard. Authorities used spike strips to stop the car near the New Shackle Road exit. It was not revealed how much merchandise had been stolen from the department store. (Source

Two suspects busted for stealing 30 blue ray disc's from Wal-Mart in Muscogee County, GA.  Police and store employees gathered 30 discs total once all of the discarded Blu-rays were added to the movies Ricks and Wright still had on their person. The total worth of the goods was estimated at $586.50. (Source

Three suspects ram Police cruiser attempting to flee Northgate Mall.  Armed with a foil lined bag, three suspects hit many stores in the Northgate Mall in Cincinnati. When the three suspects attempted to make their get-a-way, they rammed a Police car; the officer in that vehicle was slightly injured. All three men were arrested at gunpoint by police and now face charges of felony theft as well as assault on a Police Officer. (Source


Protection 1 sponsoring the ORC News for the LP Industry
To ensure all of you get the information, education, and critical data you need to fight the national epidemic.


Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
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Vendor Spotlight

Verisk Retail Continues To Build on Its Retail Expertise

Stefanie Hoover (CFI) has joined Verisk Retail in the newly created position, North American Business Development Manager.  In her new role, Stefanie will be directly involved with customers and prospects to help structure best-in-class solutions for Verisk Retail’s offerings, including Aspect EliteLP exception-based reporting, APIS incident management solutions and the LERPnet national crime database. Stefanie brings extensive retail loss prevention expertise to the Verisk Retail team; her career includes multi-unit manager positions at a both a multi-national offprice specialty chain as well as Toys R Us, along with investigation positions at LPI, Reebok and Venator. She holds a BS degree in Administration of Justice from Southern Illinois University.

Denice Escate has joined Verisk Retail as the Director of Customer Support.
In this role Denice is leading teams who work directly with Aspect EliteLP and API software users. Denice brings significant retail loss prevention systems experience to Verisk Retail; most recently as a member of the Loss Prevention and Safety department at OfficeMax where she helped to create award-winning safety and awareness programs for stores and distribution centers alike. She also brings practical experience with retail operations, safety and IT groups, adding her industry insight to the development of next generation solutions for Verisk Retail.

Kathleen Garner has been promoted to Director of Training and APIS Implementation for Verisk Retail.  In her expanded position, Kathleen will be leading the implementation teams for new APIS customers, as well as directing training programs for both Aspect POS exception-based reporting and APIS Case Management solutions. Kathleen has over twenty years experience in retail LP, the last six with Aspect Loss Prevention. Prior to joining Aspect, she worked with Kmart for 15 years under several roles, including District LPM, Regional LPM and Director of Loss Prevention Administration, Training, and Awareness. Kathleen earned her Criminal Justice degree from Eastern Michigan University.

Cheryl Blake has been named VP of Business Development for Verisk Retail.
In this position, Cheryl leads Customer Support, Sales, and Product Development efforts for Aspect, APIS and LerpNET products and services. Cheryl has been part of the Aspect team for more than 12 years following a long and varied career on the retail side of the loss prevention world. Starting as a store detective in Detroit she progressed through the industry to LP Director positions at Kids R Us, Caldor, FuncoLand and GameStop. She has been very active in the LP community as a contributor to industry publications, a member of multiple business associations and as a frequent presenter at national conferences. Cheryl’s Criminal Justice degree is from Michigan State University.


Job Opening




Global Investigations & Compliance Mgr Ace Hardware Corp. Oak Brook, IL Ace Hardware Corp.
Director of Asset Protection Walgreens Deerfield, IL Walgreens
Mgr, Asset Protection RSC Winn Dixie Baldwin, FL Winn Dixie
Asset Protection Manager The HoneyBaked Ham Co. Alpharetta, GA The HoneyBaked Ham Co.
Director of LP Best Buy Canada Burnaby, British Columbia Best Buy Canada
Senior Director LP Corporate Hoffman Estates, IL Sears Holdings Corp
Corporate LP Manager The Children's Place Secaucus, NJ The Children's Place
Corporate LP Manager Eddie Bauer Bellevue, MA Eddie Bauer
Market LP Director Duane Reade New York, NY Duane Reade
Dir, Sec. Risk Info & Analysis Target Minneapolis, MN Target
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Director of LP - East Zone Express Miami, FL Express

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




LP Manager Macy's Plymouth Meeting, PA Macy's
District LP Manager Gap Inc Dallas, TX Gap Inc
LP Manager Macy's Livingston, NJ Macy's
AP Manager Walmart Houston, TX Walmart
Regional Director AP and Ops Home Depot Houston, TX Home Depot
LP Manager Sears San Bernardino, CA Sears Holdings Corp
LP Manager Sears Longview, TX Sears Holdings Corp
LP Manager Sears Fairfax, VA Sears Holdings Corp
Regional LP Manager K-Mart Puerto Rico/Virgin Islands Sears Holdings Corp
District LP Manager K-Mart Billings, MT Sears Holdings Corp
LP Manager K-Mart Wayne, NJ Sears Holdings Corp

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A Lesson from the NBA: Follow the Rule of 3  According to Scott O'Neil, NBA executive in 2004, there is magic in three. "Our brains function in a way that three things are easy to remember and we can draw on them in our daily lives," he said. Their rule of three was wow- hold your team to a standard of performance, no surprises- share ideas openly, and cheer- provide support and appreciate each other's great work.  (What's your rule of 3?)

Three Qualities Every Leader Needs to Succeed on a Team  You can be a strong leader, individually; you are smart, capable, have great communication and strategy skills, but how do you do in the collective unit? To be a good partner on the team you need to be these three things. (Gifted, Game, Generous)

The Power of Conceptual Thinking to Strengthen your Leadership  Communicating effectively with your team, and ultimately letting their best shine through, means you have to relate to all their different methods of thinking. The workplace needs innovative thinkers and visionaries; this conceptual thinking can come naturally to some, but here are some ways to enhance it in yourself. (Push the envelope)

Lessons from West Point: Leadership is Love  Follow these West Point cadets as they learn leadership lessons about following, communication, and love. They learn leadership is that caring, passionate drive, that brings teams together to accomplish great goals. (Leadership is a choice)

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The email shuffle - you've got to be kidding me

Nothing like the old term passing the buck. Well in today's world that saying has changed just like everything else and it's now "The email shuffle." With all of us getting at least 200+ emails a day, and that's after our spam filters, the email shuffle has become an acceptable practice now. With people just getting lost in their emails and spending hours staring into their screens, seemingly busy, but at times you just want to pinch them just to see if they're really alive and actually working. Or have they gotten lost in some trance from a powerful email that no one has told you about and you didn't get. And then there's the new return from vacation excuse, well I've got 500 emails to look at. Like OMG really. How amazing. Not like we all get them. But somehow they miss the most important one of all and still use the "well I got 500 emails" excuse.

The evolution of email excuses is amazing and may be the number one contributing factor to mistakes, errors, leaks, missed-appointments, dropping the ball, not following up, and a host of others. But the biggest problem beyond all of these is the email shuffle. The way people can just shuffle responsibility, tasks, work, and ultimately blame to other people or groups. Where they can use emails almost like a cloaking device out of a Star Trek movie to shield themselves and disappear from any responsibility, and then they take an email, merge it with a conversation or totally ignore a conversation and produce some written story that totally distorts reality and you sit there wondering if they were even present during the meeting. But yes, they did respond, and in their eyes, dealt with the issue. So work done and all is good. Wait one minute, we aren't done.

My response to all of this is to respond to them with very short one line bullet points explicitly detailing one point at a time - offering absolutely no opportunity to mis-interpret anything. Clear concise bullet points. Now the English teachers may not like it but the point is more important than the grammar used to get there. You've got to do it from the get go with that person and never let up. And low and behold there's change. But the shuffle may continue and it's a much harder behavior to change. Because quite frankly you may not see it or be aware of it until it impacts some roll-out or scheduled program that you thought was on target. The email shuffle is the most dangerous because it increases your exposure and the opportunity for you to be blind sided.

How do you deal with it? Well there's no simple answer. Other than the old tried and true follow up skills, supporting emails requesting action or giving instructions and the number one key - your investigative intuitive ability that you've been honing for years now but for some reason find it difficult to use with those closest to you. If it looks like a duck, walks like a duck and sounds like a duck - guess what it's a duck and your intuitive WZ ability has to be applied here as well. You've got to call it out and have that tough conversation with them because just like Colin Powel says you've got to be able to have those tough conversations and not be concerned with how well you're liked or you'll be managing mediocrity and never really be a true leader. So the next time you see someone do the email shuffle sit down with them and tell them to use the only rule that can work - Don't close an email until you are sure and absolutely confident you've addressed the issue and accomplished the work needed before moving on. Even if they have 500 emails. And the next time you get back from vacation remember: there's one email in there just waiting to bite you.

Just a Thought from someone who's been bitten a few times,
Gus Downing

Gus Downing

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Downing & Downing, Loss Prevention & Safety Recruiters since 1983