Research in Action Report - July 2015
The Loss Prevention Research Council is aware of how critical research is to
help guide you and your team to sell more and lose less. Each month the D&D
brief summaries of loss prevention research from the LPRC and other researchers
across the globe.
This research covers a wide range of topics and includes basic types of
research, such as benchmarking, as well as more applied research. Both types are beneficial: basic research helps us understand complex loss
prevention issues and the environmental context in which you work, while applied
research builds on this to provide us with more concrete deliverables.
This month's Research In Action report focuses on factors of an offender's
surroundings that affect their decision-making process. From music and ambiance
to theories of information processing, better understanding your offender's
decisions will arm you with the knowledge you need to alter those choices.
Weaponizing Classical Music: Crime Prevention and Symbolic Power in the Age of
Repetition The following research brief describes a study involving
the use of music as a deterrent and repellent of unwanted loiterers and
potential wrong-doers. This practice has seen popularity around government
buildings, parks, recreation and performance centers, and retail spaces.
Read the report synopsis here.
Read the full report here.
The Elaboration Likelihood Model of Persuasion
The following research brief describes a cornerstone theory of Judgement and
Decision Making. The Elaboration Likelihood Model (ELM), developed by Petty and
Cacioppo, postulates a dual process manor in which decision makers take in and
Click here to access the report. (LPRC membership required)
A Classification of techniques for Controlling Situational Precipitators of
Crime prevention through experimental design has set a good theoretical
framework on how retailers can reduce theft. This paper adds to this framework
by introducing several other methods and theories on how retailers can affect
criminal behavior in their stores.
Click here to access the report. (LPRC membership required)
Digital Wallet Devices & Mobile Payment Management Services Gain a Distinct
Advantage as Demand Continues to Grow As the digital payment services
expand globally, the pace of mobile payment innovation and advanced biometrics
technology is accelerating beyond expectations. While the race continues to
replace the way consumers rely on using their credit cards, the digital
currency, mobile payment market forges ahead with reinventing the future for
payment services led by companies in the space such as NXT-ID, Inc. Google,
Inc., Apple Inc., PayPal Holdings, Inc. and Visa, Inc.
The digital payments space has remained a hotbed of activity with PayPal now a
separate public company and Visa teaming up and funding Stripe. The
proliferation of devices that can tie into future payment systems (like the
Apple Watch and Moto 360) helps justify infrastructure updates that will make
payments easier across a broad array of types - from cards to Wockets to phones
to watches. EMV has been in the news and NXT-ID has been planning for it for a
long time. In order to fully support EMV the Wocket will be upgraded to include
EMV and NFC technologies. It will take EMV quite some to roll out to the masses
of terminals out there so an upgraded Wocket later this year will enable
consumers to use these terminals when they begin to encounter them.
Payment Facilitators Can Boost Card Not Present Volume
A payment facilitator is a merchant registered by an acquirer to facilitate
transactions on behalf of sponsored merchants. By creating rules and regulations
around the payment facilitator model in 2012, MasterCard created a massive
opportunity for technology companies looking to be in the payments space, as
well as others already in the space but operating without formal support from
card brands. Fast forward to 2015, and payment facilitators continue to thrive
and bring value to card-not-present (CNP) payment processing that had
historically not been involved in traditional merchant/processor relationships.
To insure that instances of fraud and friendly fraud don't impact an entire
portfolio of merchants, payment Facilitators should consider utilizing a third
party tool that can reduce overall risk and prevent chargeback's from becoming
problematic. In addition merchants need to be vetted on the front-end to help
ensure they are not on the OFAC list or the MasterCard Match File. There should
be more core processes put into place to minimize fraud risk.
Web sales grew 18.2% for Indigo in Q1
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
store manager & accomplice arrested after finding over $100,000 worth of
merchandise in home search in Tigard, OR Tigard police arrested
two men charged with aggravated theft after investigators found over $100,000
worth of Williams-Sonoma merchandise in a Tigard home. The items found in the
home were from the Williams-Sonoma store at the Washington Square Mall.
Investigators searched a home at the 10800 block of Southwest Canterbury Lane as
part of an alleged internal theft involving online purchasing and fraudulent
refunds without returning the items. At the home 200 items was seized, and
the figure could grow by double or more as investigators continue to probe
further. Cameron Gray, 40, a manager of the store, was arrested there. Eric
Wiley, 21, was arrested at his home. The merchandise was identified by a loss
prevention investigation conducted by Williams-Sonoma, Wolf said. All of the
recovered items were given back to the store. kptv.com
VA: Police working on 3rd Organized Retail Crime theft ring In the
past year, it has shut down two rings. It's currently working on a third ring.
On July 24, 2015 investigators said two black men went into a CVS on Church
Street and stole hundreds of dollars worth of electric toothbrushes. Sgt. Robert
Hayes said they are "boosters" stealing items as part of an organized retail
theft ring. We're finding the products being picked up by the boosters and
typically being dispersed at various flea markets," said Sgt. Hayes. Hayes says
the "boosters" steal items on a list given to them by their so-called bosses.
Most of the items stolen are beauty products, like deodorant or perfume. The
police departments also work with corporate companies who have become targets of
the organized shoplifting. We're able to share information and share it with
videos and pictures," said Sgt. Hayes. "They're able to provide certain
information to confirm which product came from where. Police Chief Sean Dunn
said Facebook and other forms of social media have helped shut down the theft
CA couple with fake credit cards targeted Home Depot stores in Oregon
Police arrested a couple from California who officers said used fake credit
cards to buy gift cards at Home Depot stores along the I-5 corridor in Oregon.
Using a description of the suspects' vehicle, police tracked the pair to Eugene,
where officers found them parked in front of a Home Depot store. Detectives said
they recovered about 30 counterfeit credit cards, gift cards worth about
$10,000, $1,350 in cash and other items. Detectives said Scott and Nears are a
couple and live in the Oakland, Calif. area. They allegedly entered Oregon Aug.
7 and began targeting Home Depot stores along I-5.
Franklin, TN: Police seeking 3 suspects in $1,200 Polo Shirt theft from Belk
A group of thieves made off with more than 50 Polo brand shirts valued at an
estimated $1,200 from Belk in Cool Springs Galleria. In a news release from the
Franklin Police Department, officials said that three women entered the store at
8:30 p.m. Monday and began filling empty shopping bags with the designer
children's shirts. The same shoplifting crew is responsible for taking 70
shirts, valued at approximately $1,800, in July, according to the FPD.
Waterford, CT: Three arrested passing counterfeit $100 bills at Walmart; $14,000
of phony money recovered Police discovered $14,000 in counterfeit $100
bills and numerous gift cards with altered magnetic numbers when they arrested
three people last weekend at Wal-Mart as they reportedly were using the fake
cash to buy items from the store. Jamyira Bonner, 23, and Lamichael Black, 29,
both of Brooklyn, N.Y., each were charged Sunday with first-degree forgery and
Dearborn, MI: Three Women and a Walmart Cashier busted in $1,000 theft of
merchandise Walmart's loss prevention officer initially saw the women
placing a large amount of items in their carts heedless of the prices, and when
they went through the checkout the officer saw the cashier wasn't ringing up all
the merchandise but was bagging the unpaid items. When confronted, loss
prevention discovered around $160, $911 and $742 in unpaid items in the women's
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Beech Grove, IN: Suspect shoots self following shoplifting incident at Walmart
The Beech Grove Police Department is investigating a shooting that occurred
following a shoplifting incident at Walmart. Police say two people were taken
into custody at the loss prevention office for allegedly shoplifting. Before
officers arrived, one suspect fled the area. Authorities say they received
information the suspect was armed. Following a short search, officers found the
man suffering from what appeared to be self-inflicted gunshot wound to the head.
The man, who police say is in his 30's, was transported to Eskenazi Hospital in
TX: Update - H-E-B Shoplifting Suspect Dies After Being Shot by Police
The man that was shot by police yesterday at H-E-B in Waco has died. Randall
Lance Hughes, 48, from Waco allegedly tried to steal $80 worth of brisket, and
when two officers went to arrest the man, he became belligerent, pulled out a
folding lock-blade knife and began to threaten them. One of the officers tased
Hughes in order to subdue him but was unsuccessful. Hughes then became more
combative, at which time the other officer discharged his firearm. He was taken
to the hospital in critical condition but later died.
CA: Police arrest 3 connected to two Don Roberto's Jewelry store Armed Robberies
Salinas police say they've solved the two armed robberies at separate Don
Roberto Jewelry stores. Investigators say they couldn't have done it without the
help of the employees and witnesses who came forward. The first robbery happened
July 3 at the location on East Alisal Street. Two armed suspects held up the
store, threatening to kill a 4-year-old boy if they didn't get their way, police
said. On July 20, the same suspects, robbed the same jewelry chain but at a
different location. This time the two suspects pointed a gun at a pregnant
woman, police said.
Albuquerque, NM: Murder conviction in Jewelry Store Killing
Manuel Gardner, charged with robbing National Jewelry Buyers store on Coors
Boulevard in the summer of 2013 and fatally shooting a store clerk, was
convicted of first-degree murder and armed robbery in a trial before 2nd
Judicial District Judge Jacqueline Flores. The jury heard five days of testimony
and deliberated for two hours before returning the verdict against Gardner, 26,
on Tuesday afternoon.
Kings Beach, CA Serial Drugstore Robbery suspect arrested
A man suspected of holding up the same drugstore in Lake Tahoe three times has
been arrested. Peter Joseph Terry, 48, of Reno was arrested Tuesday and booked
into Placer County jail in Auburn. His bail was set at $1 million. He is
suspected of repeatedly robbing the same Rite Aid pharmacy in Kings Beach on
North Lake Boulevard. His arrest came after he allegedly entered the pharmacy at
12:24 p.m. Tuesday and demanded narcotics. Terry is suspected of armed robberies
at drugstores from Reno to the Bay Area over the past few months.
Seattle, WA: Thieves get away with $7,000 in Premium Liquor in 3 minutes
It took just three minutes for thieves to steal $7,000 in premium liquor from
the Ballard Liquor Store. Video shows the burglars prying the front door open
wearing masks and gloves. Then they went right for the best stuff, quickly
packing it into baskets and boxes. Mengstu's store is one of at least five
liquor stores police believe may have been hit in the last few months in Seattle
by the same well-organized band of burglars.
Garrett Co, MD: Maryland State Police investigating series of overnight
Burglaries; NAPA, True Value and several others Maryland State Police
troopers are investigating a series of commercial burglaries between the hours
of 10pm and 6am Tuesday night into Wednesday morning. Troopers responded to the
Napa Auto Parts in Grantsville for a reported burglary. The investigation showed
a suspect entered the store forcibly and stole cash. A complete investigation
revealed that Hardesty True Value, Straight 8 Billiards Pizza and Subs, Penn
Alps Restaurant and Corner Market all had a suspect forcibly enter during
TN: Armed Robbery at Rugged Wearhouse near Hamilton Place Mall "They
went in posing as customers and they ended up robbing the manager of the store
at gunpoint," Officer Frazer explained. " One occupies a clerk while the other
pulls a gun on the manager at the store safe. A similar plot played out in June
at the Collegedale Dollar General. "We believe this couple may also be
responsible for some other robberies that occurred over the past month or so,"
Hancock Co, OH: Circle K District Manager Indicted for $250,000 theft
A Circle K district manager was indicted Tuesday by a Hancock County grand jury
on a charge of stealing money from the company. Donna F. Rexroad, 50, was
charged with a third-degree felony count of theft. Between Jan. 6, 2011 and Feb.
2, 2015, she allegedly stole about $250,000 from the company, according to
Assistant Prosecuting Attorney Elizabeth Smith. Funds were deposited in Hancock
County, which resulted in the charges being filed in this county.
Rapids, MI: Police seize knockoff clothes at 10 Michigan malls What
began as a probe into tobacco tax violations has expanded into a far-reaching
investigation of counterfeit clothes sold at 10 Sleeping Tiger Imports stores
across Michigan. Michigan State Police detectives seized more than 6,400
products it says are illegal knockoffs of brands popular with millennials - from
Monster Energy T-shirts to Fox Head necklaces. "They were selling hats, shirts,
sweatshirts, necklaces, patches that we know through our training and experience
that are not licensed or sanctioned to be sold,'' said Sgt. Karl Schmitz, a
detective with the Michigan State Police Tobacco Tax Enforcement Team.
Hilltown, PA: Burlington Coat LP busts Truck Driver for Cargo Theft
Hilltown police went to the Burlington Coat Factory after receiving a report of
a theft, and determined that on two occasions between May 27 and June 8, various
unspecified items had been stolen from delivery trailers bringing merchandise to
the store. During the subsequent probe, investigators managed to obtain nearby
security video which showed the driver of a tractor trailer get out of his truck
cab, go into the trailer and remove a box of items, then later dump the empty
box behind a neighboring store, police said.
Miami, FL: Burt's Jewelers employees Pepper
Sprayed during mid-day $50,000 Armed Robbery
Millburn, NJ: Saint Laurent store in The Mall at Short Hills reports the theft
of 2 handbags valued at $3,540
Dallas TX: 20 Mile Police chase ends with the arrest of 2 Armed Robbers of QT
Palm Beach Gardens, FL: Purse snatched from car at gas station contained $60,000
in gold coins
Fort Myers, FL: 9 reported business Burglaries in past 4 weeks
Bowling Green, KY: Police seeking 3 men in connection to stolen Credit Cards
used at Walmart
Osceola Co, MI: Deputies arrest man wanted in over 30 Burglaries
Westerfield, NJ: Three Men Wanted for Stealing $4,700 Worth of Jeans
Edgewater, FL: Suspect sought in credit card fraud
Aunties Market - Holyoke, MA - Armed Robbery/ Shots Fired
California/Andover mini-mart - Seattle, WA - Armed Robbery
CVS - Kokomo, IN - Robbery
CVS - Jefferson Co, AL - Robbery
Dollar General - East Taylor, PA - Theft
Exxon - Clarksville, TN - Armed Robbery
QT - Dallas, TX - Armed Robbery
Rugged Warehouse - Chattanooga, TN - Armed Robbery
Sprint - Loveland, CO - Burglary
Strike Zone Fishing - West Melbourne, FL - Burglary/ over $10,000
Walgreens - Wake Co, NC - Robbery
Wayside Foods - Cairo, GA - Robbery
7-Eleven - Salem, VA - Armed Robbery
49 Deli - Salem, NJ - Armed Robbery
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Anthony Oropeza was named ORC
Market Investigator for Victoria's Secret.
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5 Famous Leaders on the Power of Mentorship Nobody learns in a vacuum.
We don't just have all the knowledge we're ever going to need at one time, we
learn from others and absorb their wisdom. Mentors can provide us with so much
insight and helpful tricks for advancing our careers who wouldn't want one, or
to be one?
That Moment When a Quiet Leader Outshines the Loud Ones There is no
one right way to lead others. Different people, different organizations require
different types of leadership. There are times when leaders will need to be
quiet, letting their team of a-players get things done; here's when it's an
advantage to be an introverted leader.
Cool and collected
6 Ways Beloved Leaders Demonstrate Strength and Empathy Empathetic
leaders motivate others by building relationships. Strong leaders have the grit
to get things done and set visions into motion. Strength and empathy are both
needed for a leader to persevere and succeed. Here are some ways to find out if
you've got the strength and empathy needed.
4 Constructive Ways Leaders Can Handle Criticism Criticism is a part
of leadership, if someone isn't giving you feedback, it may be time to tweak
your leadership style. Take this criticism with objectivity and allow it to
change you for the better. Here are some ways to handle criticism so that it
guides you, not strikes you down.
Own it and use it
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Sometimes the best reaction is no reaction as the old expression
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situation where you're unfamiliar with the surroundings, the people, the
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to react or speak. It can help prevent you from going too far or showing anger
and it just may keep you from destroying a relationship or your reputation.
Reacting is easy - listening and bidding your time isn't.
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