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August 19, 2013 SUBSCRIBE

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A Flawed Background-Check System - Half the records in FBI database missing final disposition  Since 9/11 — Congress and the executive branch have steadily expanded the number of nonfederal jobs covered by F.B.I. checks, which are now required for school, day care and health care workers, as well as for truck drivers, laborers, landscapers and even cooks who have access to government buildings and other sensitive areas. The F.B.I. performed nearly 17 million work-related background checks last year, about six times the number a decade ago. F.B.I. background checks are widely viewed as the gold standard but are in fact woefully flawed, often based on fallible and incomplete data submitted to the bureau by state and local law enforcement. Those agencies do a good job of transmitting arrest and fingerprint data but a terrible job of including information on the cases’ outcome. For example, the United States attorney general in 2006 found that about half the records in the F.B.I. database were missing final disposition information. Employers who used those records would not have seen that an applicant with an arrest record was never convicted. Fixing this broken system will require Congressional action. (Source

Are two large investors jumping off the JC Penney ship?
A Citi analyst said Friday Vornado Realty Trust is looking to liquidate its 6.1% stake. And Ackerman, the chairman of Pershing Capital, signed his registration request to sell their stock possibly - a 17.7% stake in Penney's. That means that 23.8% of Penney's stock may be up for sale. And this week they release their quarterly results. (Source Source may require registration.

Nordstrom's up 37%, Wal-Mart up 30% and Kohl’s up 28% in e-commerce sales in Q2  Online sales are sizzling even as bricks-and-mortar sales are lukewarm at best. Stay tuned for our new e-commerce column coming next month as we continue to grow our model of providing you with the information and education on the important growth channels in the retail industry that will impact your careers and jobs. (Source

Wal-Mart tests lockers in D.C. area expanding e-commerce platform
During Thursday's second-quarter conference call, Wal-Mart discussed the company's efforts to expand its e-commerce platform as it recently launched a locker test for site-to-store in Washington, D.C., area. The company is now using 35 stores as additional hubs in its fulfillment network, according to Neil Ashe, CEO of Walmart global e-commerce. Additionally, the company's "Pick Up Today" program is expanding with three times the amount of items offered since the beginning of the year. (Source

Maximizing Your RFID Investment
Radio-frequency identification, or RFID, is becoming the dominant way for industries to operate on an increasingly global scale. To get the most out of an RFID investment, however, it’s important for companies to ensure that the system is working properly. Learn the benefits of: Proper Installation, Post-install maintenance, and Future applications white paper. This may require registration. (Source (Source

Monitronics International Completes Acquisition of Security Networks
Ascent Capital Group Inc. (“Ascent or the “Company”) (NASDAQ: ASCMA) announced today that its primary operating subsidiary, Monitronics International, Inc. (“Monitronics”), has completed the previously announced acquisition of Security Networks, LLC for total cash consideration of $482.9 million (after giving effect to certain closing adjustments) plus 253,333 newly issued shares of Ascent Series A common stock. (Source

Five plead guilty in $300M counterfeit ring operating in New Jersey
Five members of an international counterfeit goods smuggling ring pleaded guilty Friday in U.S. District Court in Newark. From August 2008 through February 2012, the defendants ran an international counterfeit goods smuggling and distribution conspiracy. The defendants and others imported more than 35 containers of counterfeit goods – primarily cigarettes, handbags, and sneakers – into the United States from China. These goods, if legitimate, would have had a retail value of more than $300 million. (Source

Stopping $1B U.S. annual copper theft problem becomes big-time business
The FBI has said copper theft is threatening U.S. critical infrastructure—electrical substations, cellular towers, telephone land lines, railroads, water wells, construction sites, and even vacant homes. Now businesses are selling a variety of services to catch copper thieves—even before they strike—implementing everything from heavy steel encasing to video surveillance and satellite technology. (Source

Alco receives higher takeover bid - the search continues for a new Dir of LP in Dallas  Alco Stores reportedly has received a takeover bid from its largest shareholder, Everbright Development Overseas Ltd., which is larger than the bid it received on July 25 from Argonne Capital ($14 per share = $45M). According to Reuters, the Everbright offer of $14.30 per share in cash values Alco at $46.6 million. Editors note: Being that the offer is from the largest shareholder their plans to fill a Dir of LP position probably won't change. However one needs to be at least alert to this type of activity. (Source

Buffalo's parking meter mechanic steals over $200,000 in quarters over 7 years - gets 30 month jail sentence  Since 2003 James Bagarozzo spent half of his day stealing from the city. He rigged the meters so that deposited quarters never dropped into the coin canisters. Then he retrieved the money for himself. Beginning in 2003 and continuing until the time of his arrest years later, the 57-year-old stole thousands upon thousands of quarters, using bags in his car or his deep-pocketed work pants to transfer the loot to his home, where he rolled the change in coin wrappers and exchanged it for cash at the bank. The bank never suspected,” Gross said, “because Bagarozzo told the tellers he had a friend with a vending machine business. Another good reason why Red Box and Coinstar have well developed Loss Prevention programs led by Dave Hiatt. (Source

Five Below - BJ's Wholesale - Helzberg Diamonds senior LP roles still open

Last week's most popular news article --

Food Network to air six week series "Thieves, Inc." - Take a look behind the counter as security experts help diagnose and solve theft in Food Industry Premiering Wednesday, Sept. 11th at 10 p.m. ET/PT on the Food Network. Over six weeks, each episode features Scott McDonald and Connie Ribble of Monument Security meeting business retailers to help pinpoint their shoplifting vulnerabilities and recommend unique low-cost solutions that will help stop real criminals from sneaking out with stolen merchandise. (Source





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Virginia Tech Transportation Institute co-hosted Fleet Safety symposium.
Travelers and Northland Insurance, a division of Travelers with more than 65 years in the transportation industry, in partnership with the Virginia Tech Transportation Institute (VTTI), co-hosted a symposium on August 9th where research on some of the top concerns of the trucking industry was discussed with fleet managers and insurance brokers. Driver Wellness Impacts Safety, Distracted Driving & Effective Use of Safety Technology, and Hours of Service Regulations & Sleep Requirements were topics covered by the panel. Chris Hayes, Director of Transportation Service at Travelers stated, “The goal of this program was to outline solutions to help fleet managers address their most significant concerns and improve overall driver safety. The research discussed was conducted by the National Surface Transportation Safety Center for Excellence, where Travelers and Northland work with VTTI to continue advancing the science of roadway safety.” (Soure

What's the Best Safety Certification?
Certifications next to your name bring with it a sense of importance, and knowledge. According to a study done by, they found that safety professionals on LinkedIn used 80 different certifications! They had thought that a person would only list a certification if they thought it was important and spent quality time attaining that specific certification. The certification that showed up the most , with 84 times, was CSP (Certified Safety Professional). Read the article for the full list of certifications that showed up in their study. (Source

Concern About Family Matters Linked to Stress for Working Moms, but Not Dads
Although both moms and dads are likely to think as much about family matters throughout their work days, it generally only caused increased amounts of stress for moms. Researchers now say that mothers spend more time on "mental labor" than fathers, and this "mental labor" increases stress and negative emotions. The study which took data from the 500 Family Study, an investigation of how middle-class families living in urban and suburban communities across the United States balanced their work and family lives, found that working mothers engaged in mental labor approximately 29 hours per week, and fathers weren't far behind with 24 hours per week. With the results being so close, why do mothers experience more negative effects of mental labor than fathers? Shira Offer, the study author, thinks it's because of society's expectations on mothers "to assume the role of household managers and lead them to disproportionately address the less pleasant aspects of family care." (Source



9-year scheme - $1M credit card fraud & $135M counterfeit check suspect busted in Matamoras, PA  Starting in at least 2004 and continuing until May 2013, Charles Raymond Stato, 64, opened more than 200 credit card accounts using fraudulent information. Stato made purchases, cash advances and balance transfers on the accounts. As payment toward the accounts, Stato sent $135M of counterfeit checks in amounts well exceeding the outstanding balance on the accounts over the 9 years. The companies refunded some $1 million, collectively. His scheme was brilliant and involved fake names, ID's, post office boxes, fake company names, etc and it worked until one day last October. In October 2012, Stato contacted Eastern Pike Regional Police to report a home invasion. He told police that two men had come into his home and taken a safe with $50,000 worth of gold and silver coins. During the investigation, police noticed credit cards in many different names. And this month arrested him after an exhaustive investigation. Certainly he hit retailers for purchases because that's how he's lived since 2004. So the $1M amount is only the amount that was refunded to him for his overpayments with the counterfeit checks. There was also a large number of write offs from credit card companies and the purchases that he made. (Source

2 arrested at Towne East mall after woman uses stun gun on JC Penney LP officer in Wichita, Kansas  Around 4:30 p.m. Friday, police said, loss prevention officers spotted two women, ages 21 and 18, shoplifting at JC Penney and when stoppiing them outside the 21 year-old used a stun gun on one officer. That suspect has three other shoplifting arrests. Police arrested the 21-year-old on suspicion of aggravated battery and felony shoplifting. The 18-year-old was arrested on suspicion of misdemeanor shoplifting. (Source

Two suspects spray chemical inside Walmart store - 4 people hospitalized in Harris County, TX  Last night two make suspects sprayed and unknown chemical inside the store causing everyone to cough, sneeze and some even to get sick and throw-up. 4 people were hospitalized and the store was evacuated. It did reopen a short time later after HAZMAT cleared the store. (Source (Source

Utah mom facing charges for sending her son in to shoplift at Home Depot  Loss Prevention at a Home Depot stopped a ten year old alleged shoplifter. They soon learned he was just following orders from his mother. Cottonwood Heights police say the 10-year old was on his way to the car with stolen items when security caught up to him. Loss Prevention saw the ten-year old wheel out two items in a shopping cart that weren’t paid for. His mom and stepfather remained inside the store as security stopped the boy. Police questioned the parents, charges are pending against the mother. (Source

Target store fire in Buffalo ruled an Arson; over $1 Million in damage  A fire that broke out Thursday afternoon in the men’s department of the Target store on Niagara Falls Boulevard in Amherst is being investigated as an arson. One employee was treated at the scene for injuries, but not transported to the hospital. The blaze was quickly extinguished, but it caused at least $1 million and possibly as much as $5 million in damage to the building’s contents. An investigation into the cause of the fire is under way, but authorities believe the fire may have started when a rack of clothing was set ablaze. The fire broke out shortly before 3 p.m. and the blaze was extinguished in 30 minutes with the help of the building’s sprinkler system. (Source

Four AT&T Robbery suspects arrested following police chase in Texas  Four people are in custody after police say they robbed an AT&T store. Police say it happened around 3:30 Sunday afternoon in South Montgomery County. When they arrived at the store on Rayford Road, they found three black males who had entered the store with handguns demanding money and phones. They took off in a car, fleeing from police. The suspect vehicle wrecked in North Harris County. The suspects fled on foot and were later caught by police and arrested. (Source

Macomb Mall Foot Action store robbed at gunpoint
The Foot Action store was robbed at gunpoint on August 3, Roseville Police have released a surveillance photo of the suspect. The suspect entered the store about 8:50 p.m., flashed a handgun and demanded money from the cash register. Employees complied with the demands and the suspect fled. No one was injured. (Source

Customers walk in on Cricket store robbery in Dayton
A robbery suspect is being sought in Dayton, he fled the store with $100, but the situation could have ended much worse. Several customers entered the store during the armed robbery attempt, the cashier remained calm and the suspect fled the store with further violence, no injuries were reported. (Source

Target Employee charged after $7,300 theft
Kawartha Lakes Police were called to the store by Target Loss Prevention following an internal investigation. Brett Byers, 19 a Target associate since March was arrested for the theft of $7300, charged with theft, fraud, possession of property obtained by crime, and breach of trust. (Source

Wyoming, Michigan robberies of 2 Dollar Generals, a CVS, Cash Advance and Boost Mobile Store may be linked  The robbery of a Cash Advance Friday evening was the latest in a string of robberies that Police believe share connections. The Cash Advance employee was pushed by a female suspect but was unharmed, the suspect fled with an undetermined amount of cash. The string of incidents goes back as far as July 11 when the Dollar General store was robbed. The suspect is a female in her 20's or 30’s, the suspect implied she had a weapon but was never seen. (Source

CVS Robbery suspect in Fort Wayne gives up after 3-hour SWAT standoff  A 51-year-old woman accused of robbing a drugstore was arrested after a three-hour standoff Saturday at an apartment building in Fort Wayne. At 10:20 a.m., police were called to the CVS Pharmacy on a report of an armed robbery. CVS employees told officers that a woman had given a pharmacist a note that demanded prescription narcotics. The woman indicated she had a gun but did not show one. After leaving the store with the prescription narcotics, the woman ran into the Beacon Heights apartment building, one block from the CVS. Officers learned that she was on the second floor, and they spoke with her by phone, but she refused to come outside. After further attempts to talk with her were unsuccessful, SWAT team officers breached a window of the apartment and she started speaking to police again. (Source

Dollar Tree in the Grand Island Mall, Nebraska hit with roof top burglary
The suspect did not trigger an alarm, cutting a hole in the air conditioner, climbing through the ceiling, or spending time cutting open the safe. The burglary occurred after closing Friday night and was noticed by the opening manager on Saturday morning. The suspect cut a hole in a safe in the office and took the money from inside, no merchandise was stolen. (Source

Police make second arrest in 2011 $300,000 Coach store burglary; suspect held on $1 Million bond  A second man has been arrested in connection with the 2011 burglary of the Coach store at Silver Sands Premium Outlets in Miramar Beach. David Farias-Fadraga, 29, of Miami, was arrested Aug. 6 for stealing 683 purses and other Coach items worth $256,156, according to the Walton County Sheriff’s Office. Farias-Fadraga and two accomplices used an improvised device to jam alarm systems and broke through the store’s front door Sept. 22, 2011. Fabian Fabian was arrested Sept. 7, 2012, after Orange County sheriff's deputies found 11 of the purses in his home in Miami during a probation inspection. Fabian admitted to making the jamming device used in the Silver Sands burglary. (Source





eBay Investigators Work With Law Enforcement and Retailer, Leads to Arrest And Recovery of $130,000 in Stolen Merchandise

An assistant manager was arrested for possession of stolen merchandise. The employee is accused of a massive insider shoplifting scheme at a retail store in Oceanside, L.I., where he had worked for five years.

Poyser was caught red-handed Thursday as he drove a van packed with boosted name-brand goods destined for his own boutique in East Flatbush, Brooklyn, law enforcement sources said.

More than $130,000 in designer duds and accessories were seized from Poyser’s van and the shop he opened nearly a year ago, a law enforcement source told the Daily News.

Read more here.

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ORC takes major hit with 361 MS-13 Gang Members Rounded Up Nationwide By ICE  The recent arrests of 361 MS-13 gang members in the below article will obviously make an impact on ORC. The issue is does ICE even recognize the need to include this aspect in their investigations and interviews. And can the retailers ORC groups get involved and try to gather information and possible evidence or maybe even recover stolen goods, get information on fencing operations, and ORC teams that have been hitting the nations stores. Seems like a great opportunity to gather intel if ICE is approached correctly. We would suggest this be a concerted effort and well coordinated between various retailers. With them holding the suspects in 71 various U.S. cities the retail ORC teams are in a great position to hopefully be allowed to interview them or possibly try to get ICE themselves to include it in their investigative processes.

ICE's "Operation Razor's Edge" -Nationwide MS-13 gang Sweep - 361 arrested - Defining the ORC impact?  This national anti-gang enforcement operation, "Project Razor's Edge," was conducted July 15 to Aug. 9. The 361 arrests included 263 gang members and associates from 43 different gangs in 71 U.S. cities and 98 others encountered during the operation: 84 non-gang members wanted on criminal charges and 14 for immigration violations. 297 of them were arrested for criminal offenses for federal and state criminal violations, charges included first degree murder, aggravated assault, assault, firearms possession, aggravated robbery, armed robbery, attempted armed robbery, obstruction of criminal investigations, interference with commerce by threats or violence, illegal re-entry of a removed alien, sexual assault, indecent contact with a minor and kidnapping. Editors note: Obviously this group is heavily involved in retail crime and potentially significant ORC activity. So to take these criminals off the street, at least for the time being, we may see the impact. Certainly during the investigation and various interviews they may develop information regarding ORC activity throughout the 71 cities. Interestingly enough ICE and HSI conducted a similar operation and executed "Operation CAGE" (Central America Gang Enforcement) in conjunction with Central American law enforcement and arrested 207 gang members in El Salvador, Guatemala, and Honduras between May 20 to July 29. Obviously these two operations were coordinated together and made a major hit on the gang world. Lets hope we see it's impact on the U.S. ORC activity. The various ORC group leaders in the U.S. need to communicate with ICE and determine how much ORC may have been involved! So trying to follow up and communicate with ICE may be advisable. (Source (Source


Wal-Mart Global Security busts $300,000 counterfeit check casher in Madison, GA. - member of larger operation - investigation is ongoing  According to reports, Latiffany Taylor, 25, was arrested by Malcom soon after she allegedly attempted to cash a fraudulent $498.80 check. The check, Malcom reported, was a payroll check ostensibly from a Nashville, Tenn., medical supply company. After Taylor was apprehended attempting to leave the store by Officer Elliot Kline, Malcom notified an officer with Walmart Global Security and was told that the routing number on the check as well as the account number on the check had been used in a wide-ranging scam that had successfully cashed approximately $300,000 in fraudulent checks. The fraudulent checks, the security officer told Malcom, were all in the amount of $498.80. Carl Jones, Madison Police Department assistant police chief, said officers are continuing to investigate the fraud attempt and currently believe that Taylor was a minor player in the scam. “She is a small part of what we believe is a larger operation,” he said. (Source

2 male suspects hit The Buckle for $3,000 worth of merchandise stuffing Hot Topic bags at Quincy Mall on August 14th  The Quincy Regional Crime Stoppers are looking for information on a recent retail theft case. On August 14th at approximately 11:50 a.m., three black male subjects entered The Buckle in the Quincy Mall. Once inside, two of the males pulled out black, Hot Topic bags and began stuffing jeans into the bags. The jeans were all Rock Revival brand. Two of the suspects left the store with $3,000 worth of merchandise. The third suspect fled when confronted. (Source

Habitual ORC thief sentenced to 4 years in prison for $4000 of over-the-counter pharmaceuticals theft in DuPage County, IL  Released on parole Feb 2012 for another felony theft conviction, Patrick Karney, 30 yrs old, has been arrested more than 50 times. Police Sgt. Lou Cammiso said officers charged him with stealing an estimated $800 worth of over-the-counter drugs from an area grocery store he would not identify by name. A larger amount of additional, over-the-counter medications ... were located in (Karney’s) vehicle,” Cammiso said. Those pharmaceuticals had a total estimated value of $4,000, he said. (Source

The South American Theft Group Intelligence Network (SATGIN)  The South American version of the ORC models here in the states gives a talk about booster bags and Metal Guard in this palmbeachpost column. (Source

Nordstrom hit for 48 designer shirts at Woodfield Mall, Schaumburg, IL 
Police received a report that 48 designer shirts were taken from the Nordstrom store at Woodfield Mall. The suspects are believed to be 3 females in their 20’s who escaped in a white Ford Taurus. (Source

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gets the information, education and critical data they need to fight this national epidemic.” 
Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight

The Mobility Makeover: How IP Video Can Help LP
Set The Trend For Success

By Jackie Andersen
North American Retail Business Development Manager
Axis Communications

Retail gets a makeover roughly every 15 years, and mobility is the industry’s latest transformation. With the steady – sometimes overflowing – stream of new technologies, it’s more important than ever for retailers to carefully consider which technologies they adopt and to what scale. While each new technology has its advantages, the question should be: does it help solve a problem or create one?

While retailers are notorious for being risk adverse and major shifts are often slow to start as a result, the reality is that mobility is not a fleeting technology. Since it is here to stay, retailers need to create and adapt their strategies to incorporate the new challenges that inevitably follow, especially for loss prevention.

With the inherent risks of mobility, retailers need to manage the change and develop an implementation strategy that fits their needs and growth. Established, yet nimble vendors and integrators can help stores deploy complementary technology solutions, such as IP video surveillance systems.

For example, sales transactions can take place anywhere on the floor with mobile POS, yet still need to be verified. Retailers can leverage some of the technologies they already have in place by linking network surveillance cameras, video analytics, RFID tags and EAS systems. With strategically placed video cameras, LP professionals can actively monitor whether a customer actually scanned an item or scanned a lower-priced item but put a higher-priced version in the shopping cart.

Retailers must also get buy-in from internal partners. The LP team may own the system, but the benefits of high quality video can reach across the organization. From marketing to merchandising, mobility affects the whole store, so it’s important to keep other departments involved throughout the process. Be sure to understand and address each stakeholder’s pain points, whether it’s maintaining customer service despite losing that checkout point or ensuring that stock levels are maintained. IP video can be used to address many of these issues, so it is important to convey these additional benefits early on to gain support for an IP-based system. Cross-functionality can skyrocket LP’s already high value in the organization.

Change doesn’t happen overnight. Retailers need to evolve at a pace that fits their business and budget. Fortunately, IP video offers a solution for every need and size. Stores can leverage existing analog cameras with video encoders to digitalize analog streams, while those with full IP-based systems can leverage intelligent analytics like dwell-time analysis and heat mapping to help identify customers in need of assistance or who are considering a purchase.

What is your technical debt? In other words, what do you lose by keeping your old system? The answer varies by store, but it’s important to look at the existing system and see what the real cost is to extend the life of devaluing assets. Does not having a viewpoint of that area of the store miss internal shrink? Or does the camera by the exit produce a poor image that cannot be used in investigations? Retailers are beginning to realize that a growing number of “traditional” cash registers are on life support, and old, disparate surveillance systems are too.

In the digital world we live in, the entire shopping experience has been turned upside down. Retailers and advertisers across the country are trying to figure out the elusive Millennial Generation and their impact on brick-and-mortar stores, which are fast becoming a part of the shopping experience rather than the entire experience. With video and the metadata it produces, staff can better react to customer movement and provide the in-store experience that this new “experiencial” customer has come to expect. With showrooming and the Omnichannel, retailers have no choice but to adapt and embrace new technologies.

Mobility is the next brave new world for retail. Always cautious in nature, retailers must ensur
e the “noise” doesn’t drown out the basics of consistent customer service oversight, while also enabling the right tools (including video) for risk vulnerabilities associated with mobility: fraud, hacking, theft and policy violations. If implemented thoughtfully, mobility is an innovation that can drive value to the business.  



Job Opening





Regional LP Manager
Regional Security Mgr
Fed Ex
Orlando, FL
White Plains, NY
Fed Ex
Global Investigations & Compliance Mgr Ace Hardware Corp. Oak Brook, IL Ace Hardware Corp.
Director of Asset Protection Walgreens Deerfield, IL Walgreens
Mgr, Asset Protection RSC Winn Dixie Baldwin, FL Winn Dixie
Asset Protection Manager The HoneyBaked Ham Co. Alpharetta, GA The HoneyBaked Ham Co.
Director of LP Best Buy Canada Burnaby, British Columbia Best Buy Canada
Corporate LP Manager The Children's Place Secaucus, NJ The Children's Place
LP Regional Director Sears West Region Sears
Corporate LP Manager Eddie Bauer Bellevue, MA Eddie Bauer
Regional Director AP and Ops Home Depot Houston, TX Home Depot
Market LP Director Duane Reade New York, NY Duane Reade
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




AP Manager in Training Walmart Bartlett, TN Wal-Mart
AP Manager in Training Walmart Memphis, TN Wal-Mart
AP Manager in Training Walmart Idabel, OK Wal-Mart
AP Manager in Training Walmart Ventura, CA Wal-Mart
AP Manager in Training Walmart Atlanta, GA Wal-Mart
AP Manager in Training Walmart Austintown, OH Wal-Mart
AP Manager in Training Walmart Clewiston, FL Wal-Mart
AP Manager in Training Walmart Jonesville, MI Wal-Mart
AP Manager in Training Walmart Saint Paul, MN Wal-Mart
ETL Assets Protection Target Cincinnati, OH Target
LP Manager Kmart New York City, NY Sears Holdings Corp
LP Manager Sears Indianapolis, IN Sears Holdings Corp
LP Manager Kmart Greenbelt, MD Sears Holdings Corp
LP Manager Kmart Burbank, CA Sears Holdings Corp
District LP Manager Kmart Casper, WY Sears Holdings Corp
LP Manager Sears Fayetteville, NC Sears Holdings Corp
LP Manager Sears Beaumont, TX Sears Holdings Corp
Dept Mgr Store LP & Safety Lowe's Oceanside, CA Lowe's
Dept Mgr Store LP & Safety Lowe's Mira Loma, CA Lowe's
Dept Mgr Store LP & Safety Lowe's West Chester, OH Lowe's
LP Manager The Cheesecake Factory Calabasas, CA The Cheesecake Factory
Fraud/ LP Manager Hasbro Renton, WA Hasbro
Jewelry Regional LP Mgr Fred Meyer Portland, OR Fred Meyer

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Michael Franco was named LP Manager/District ORC Captain for Sears Holdings Corp.
Kenneth McLean was named Regional LP Manager for Sherwin Williams.
Andrew Casteel was promoted to District LP Manager for Banana Republic Factory Stores. 

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4 Quick Tips for Monday Morning Motivation  Keeping those employees motivated Monday morning can be tricky. We all know getting back into the swing of things after a relaxing, beautiful weekend can take some time and mental adjustment, especially during the summer, but try these tips from's readers to motivate your employees to start the week off with a bang! (Start your morning with a buzz)

How to Tease out Great Ideas from Every Person on Your Team  There are always ideas that don't get heard, or put into action. People can be shy to voice their opinions, or get talked over, but some of those ideas could be the game-changers you've been looking for! Use these techniques to make sure every person on your team gets their ideas heard, and everyone voices an opinion. (Switch seats)

Last week's most popular articles--

Eight Business Lessons from Whitey Bulger  For being the head of South Boston's feared Winter Hill Gang, accused of being the evil genius behind at least 19 murders, how can he be called a business genius? Follow these eight lessons he managed to do right while causing mayhem, just don't follow his murdering side of the business! (You must enjoy and love what you're doing)

10 Simple, Science-Backed Ways to Be Happier Today  Nobody has the same ideas about happiness and how to achieve happiness, but we all strive for it. Next time you're feeling down in the dumps, try these ten ways to keep a smile on your face. (Your commute to work has more impact than you think; especially when you have a long commute)

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Turn Yourself Around

Seems like we spend most of our time just managing and dealing with the issues, problems and dysfunctions on our own teams as opposed to staying focused on our external or internal customers. And the issue is we all have customers to service, whether you're a retailer or vendor, and in that regard nothing separates us. As a service provider our number one objective should always be delivering unparalleled customer service. And how many of us really do just that? Very few I submit. And in this writer's opinion it's because of human nature. It's human nature to avoid conflict and take the path of least resistance, and quite frankly, getting lost in the dynamics of our teams is a lot easier than facing the expectations, demands and criticisms of our customers. After all, at the end of the day, the customers are the ones who truly know our weaknesses and have firsthand knowledge of our failures. And who do you know who wants to face that eight to twelve hours a day? So the human nature of avoidance kicks in and gravity forces us to face inwards and get lost in the daily battle of team dynamics and the associated social politics. Meanwhile, our back is to the customer and true progress grinds to a halt. Certainly managing a team requires significant time, but the message here is quite simple, and one that this writer has to remind himself of every day: The more you face your customer and focus your efforts on simply adding value to their efforts the more successful you'll be.

Just a Thought,
Gus Downing

Gus Downing

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Downing & Downing, Loss Prevention & Safety Recruiters since 1983