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 August 28, 2014

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News Brief - Sponsored by WG Security Products
 

Dairy Queen confirms data breach - Who's Next? Is Your retailer About to Announce?  "Customer data at a limited number of stores may be at risk," the Edina-based company said in a statement to the Business Journal Wednesday. Dairy Queen said the potential data breach is connected to the "Backoff" point-of-sale malware that hit Target last year, but didn't say how it was notified, how widespread the breach could be or how long it may have lasted. More companies may come forward in the near future. The Secret Service recently disclosed that the "Backoff" malware that was responsible for the Target and Supervalu data breaches may have affected more than 1,000 other businesses. (Source bizjournals.com)

PCI Council urges retailers to protect against malware - Managing Third Party & Remote Access  In light of the recent announcement of the “Backoff” malware threatening the POS security of retailers, the PCI Council strongly encourages companies as a matter of urgency to consider the following recommendations: Make sure your anti virus will detect "Backoff" and update, run, and review. Require all default and staff passwords are updated. Regarding malware specifically, the PCI Council recommends that organizations should review the following security risk mitigating control areas outlined in PCI Data Security Standard (PCI DSS) 3.0. Please refer to article for complete list. However we'd like to point out one other important section - Managing third-party access to devices and systems, and specifically remote access from outside a merchant’s network. Please review entire article. (Source chinstoreage.com)

Including Third Party Access, Remote Access, and employee departures in Loss Prevention audits in stores  Given the recent exposure and incidents is it time for LP to get involved in the auditing of such controls at the store level? While certainly some may feel it's an intrusion on their turf so to speak, it is our industry's responsibility to make sure we audit all exposures. And reviewing updated password logs, third party access, and remote access in each and every store may add a level of security that just might prevent or detect an intrusion. And for those who think it's not our responsibility, well think again, as mobile payments, mobile POS and omni-channeling continue to change our very existence. Just a thought.

Failed online deliveries cost UK retailers $1.3B this year - What's LP's Role?
Andrew Starkey, head of e-logistics at IMRG, said: “Failed deliveries resulting from orders placed with retailers and marketplace traders each year create in excess of ¾ billion pounds of avoidable costs – we cannot afford to allow the pace of innovation to slow. Recent innovations in e-retail delivery have already reduced this cost and provide shoppers with more choice, and more information about when and where they can expect their deliveries. The review, conducted in partnership with delivery solutions provider Blackbay, took into consideration the cost of a number of scenarios including failed delivery, late delivery, lost orders and returns. (Source theretailbulletin.com)

Opening Stores in China? A Must Read - New Hurdles to Conducting Due Diligence in China - PI's Convicted for Buying Info  Conducting third-party due diligence in China will get harder following a court case in which a couple working as private investigators for drug maker GlaxoSmithKline PLC were convicted of purchasing private information of Chinese citizens. The convictions earlier this month of Peter Humphrey and his wife, Yu Yingzeng, likely means companies considering doing business in China won’t be able to do the same level of due diligence they could have before the pair was convicted and sent to prison, he said. “If you cannot do due diligence to the level it previously was done, it becomes more incumbent on you to put additional risk management techniques in place,” he said this week during a webinar on the fallout of doing business in China following the GSK bribery scandal. While companies may no longer be able to hire private investigators to help them vet potential partners or vendors, they still can send questionnaires to potential partners about whether they are aware of anti-bribery and anti-corruption laws. (Source wsj.com)

Bonuses Are the New Raises
A new survey from human-resources services firm Aon Hewitt found that companies are spending a record share of their payroll on performance-based bonuses, signaling a shift away from longer-term salary increases. (Source wsj.com)





Zara triggers outrage over shirt that resembles a Nazi camp uniform  Zara is under fire for selling a kid's T-shirt that resembles the uniform prisoners wore in Nazi concentration camps during World War II. After causing an uproar on Twitter, Zara has removed the $22 "Sheriff" shirt from its website and stores. (Source yahoo.com)





U.S. Violence Prompts Petition For Police To Wear Body-Worn Cameras

RadioShack in talks with hedge fund shareholder to prevent bankruptcy

Guess to close 50 of the 488 North American stores

Express to close 50 stores & opening 70 outlets by end of 15'

Workers Win Market Basket Supermarket President’s Job Back

Quarterly Same Store Sales Results
Destination XL Group Q2 up 7% with total sales up 6%
Signet Jewelers Q2 up 6.3% with sales up 39% due to Zales purchase
Williams Sonoma Q2 comparable brand revenue up 5.7% with retail new revenue up 2.4%
Dollar General Q2 up 2.1% with net sales up 7.5%
Genesco Q2 up 2% with net sales up up 7.1%
Claire's Q2 North American stores down 2.9% with net sales up 3%
Guess Q2 down 5.4% with sale down 4.8%
Abercrombie Q2 down 7% with revenue down 5.8%
Tilly's Q2 down 7.1% with total net sales flat


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Previously broadcast
episodes


Click here to view episodes





















Developing Future Leaders for Tomorrow's Challenges
Keith White, SVP LP Gap Inc., & Michael Nelson, Regional Dir. LP Kohl’s

Click here to view episodes


Sponsored By:






































































































































 










 


CCROC Task Force Training and Conference
September 4 and September 5, 2014

Oak Brook, Illinois  Hamburger University 

Admission is $80

More info and registration

 

 

New England ORC Symposium & Trade Show

Sept. 18, 2014
DCU Center
Worcester, MA

Register now
 



 



 


 

Know about an event we should feature here?
Let us know.

 



 


 






First Annual LPRC Summer Webinar Series

All members & friends of the LPRC are welcome!

Aug. 28 , 2pm EDT:
Future LP Innovation: OMNI Channel Protection
  Register Here


In case you missed it:

Series 1: ePVM

Series 2: Interactive Offender Panel
 








































 


 



 

 


 


Home Depot's District 164 Asset Protection Team
Having fun at Team Night at the Phillies

"Preventing Loss at the Biggest Home Improvement Retailer in the World"


Sponsored by:

 



 



Leading the way with higher education – Northern Michigan University

Dan Faketty & Professor Bob Hanson

Dan Faketty, VP of Asset Protection for Bi-Lo Holdings, and Bob Hanson, Professor and LP Coordinator for Northern Michigan University, discuss the importance of education in Loss Prevention and the development of executives throughout their careers. Dan talks about the objectives and initiatives of the NRF’s Education Committee, for which he is acting chairman. While Professor Hanson tells us about the highly successful LP program he’s led at NMU over the years and how it has added value to the industry.

Episode Sponsored By:


 

NEXT UP - Coming Sept. 2
"
The NRF's LP Legislative Committee:
A National Update" 

Jeff Fulmer, VP of LP, Barnes & Noble
Jon Gold, VP, Supply Chain & Customs Policy, NRF

LPNN Quick Take #13

In this LPNN Quick Take, hear from Joe LaRocca and Co-MC Ed Wolfe, VP Business Development Manager for WG Security Products. Listen in as Co-MC Ed Wolfe, who has many years in the retail industry; speaks about working with service providers and WG. He discusses what makes WG different. Ed also gives his take on the future and what WG will be working on. Lastly, Ed offers his advice to someone considering going into a different line of work in retail.
 

Solution Providers, have a video or commercial you want to publish? Contact us.


 

Global Asset Protection team assists LE on former Lenexa City employee charged with Fraud

Electronics sold on eBay landed a former Lenexa city employee in federal court. Court documents show Andrew Davey, the former Technology Director for the City of Lenexa, used city funds to buy items and then sell them online. According to charges filed in the United States District Court for the District of Kansas, much of the merchandise belonged to the City of Lenexa. Davey served as a director for Lenexa from 2010 to 2013. In that role, Davey could spend city funds to buy equipment for city works. The city bought a Canon Digital Camera for nearly $7,000 and documents show Davey sold it for $2500. An Apple laptop, bought in 2012, resold for nearly $1500. In total, Davey was accused of stealing nearly $100,000 worth of merchandise. Davey pleaded not guilty in a hearing on Monday.

Read more here.

For further information on PROACT, email inquiries to PROACT@eBay.com.
 
 

eBay Direct - Click Here  -  (notify - info - questions)

Tim Hortons deal could spark ‘inversion’ frenzy - Fueling the Canadian Push
The perception that rules may be amended “has created a sense of urgency” on the part of corporations, including some facing market pressures to follow competitors, report says. A backlash against corporations repatriating abroad to lower tax bills may spur even more so-called inversion transactions as companies rush to make the move ahead of an expected crackdown by governments in the U.S. and the U.K. Canadian companies are in the takeover sights of U.S. firms mulling inversion (in which a U.S. parent becomes a subsidiary of a non-U.S. parent corporation.) Remember Walgreens faced the same decision and backed off last month stating they didn't want to fight with the IRS and they were concerned about the public backlash. But this could re-fuel the Canadian Push which some have already said will start to slow down now that most everyone has opened stores there or are about to or have already announced their plans to. (Source thestar.com)

Counterfeit electronics can be 'highly dangerous'  Counterfeit electrical equipment can be tempting for budget-friendly post-secondary students heading back to school in the fall, but the dodgy purchases can pose a serious fire danger. "The counterfeiters will cut every corner possible. So, using substandard parts, bypassing safety elements of an electrical product." George Wagner, the acting chief of prevention for Toronto Fire Services, warned shoppers about purchasing cheap goods on the internet. It might be cost-effective, but they do not meet the standards and that's a dangerous concern to us sometimes," he said. (Source cbc.ca)

Some CNE vendors told to cease and desist with counterfeit goods
Cease and desist letters were given to several vendors at the Canadian National Exhibition this weekend to stop the selling of counterfeit goods. It’s a problem that has plagued ‘The Ex’ before. Last year police seized nearly $1 million worth of counterfeit goods and laid charges. The CNE said that those charged vendors were not allowed back this year. But over the weekend notices showed that the problem has reared its head again. In a statement today, the CNE said that “a retail review committee requires every vendor to submit a full list of products intended for sale; “and that CNE officials are working in full cooperation with investigators to monitor and enforce the anti-counterfeit policy as best best they can. (Source yahoo.com)

Canadian Retail Sales Improving up 4.8% in June

Montreal $400k Armored car heist at Place Portobello Mall  The guards were servicing a Royal Bank at the Place Portobello shopping centre on Taschereau Boulevard when they were attacked by two individuals armed with guns and wearing Halloween masks last Thursday night. Police found a stolen car parked at Brossard City Hall a few hours after the incident that they believe may be connected to the heist. The two guards were taken to hospital to be treated for pepper spray and shock. (Source cbc.ca)

Durham, Ontario CN Off-duty Officer credited for breaking up retail fraud
Three people are now facing a combined 461 charges thanks to an off-duty Durham police officer who is being credited for breaking up an active retail fraud group while shopping at an Oshawa grocery store. On August 17 at 2:30 p.m. the officer was shopping at the Real Canadian Superstore on Harmony Road North in Oshawa. He noticed a man committing multiple fraudulent transactions in the store and discreetly contacted the major crime fraud unit. Members of the organized crime section responded and were helped by central west and central east division officers and a K-9 team. As a result of this incident, officers seized 121 credit cards encoded with fraudulently obtained data, encoding equipment and approximately $1,600 in cash. (Source oshawaexpress.ca)

Surrey RCMP arrest two after mobile phone store robbed 
Police have arrested two suspects following a robbery at a mobile phone store Tuesday night, during which a worker at the business was stabbed in the arm. Police are recommending charges of robbery and assault with a weapon against the two suspects, who are Surrey residents, aged 20 and 16. On Aug. 26 before 6 p.m., Surrey RCMP received a report of a robbery at a mobile phone store in the 18600-block of Fraser Highway. (Source vancouversun.com)

OPP Traffic stop leads to drug, credit card fraud charges

Thieves break through wall at Cambridge, Ont., Source store, steal $10k in electronics

Armed robber flees Airdrie Mac's store on foot

Saskatoon Police search for woman after drug store robbery
 

 


 

Verizon Launches QR Code Security Solution
Verizon is introducing a new approach to securing personal information used online that goes beyond passwords. A QR code login on participating websites will allow a user to gain access to the site or application by scanning the code without entering a user name or password. Verizon Enterprise Solutions has created a cloud-based infrastructure behind the QR code approach and is targeting both websites and e-commerce companies that want to let consumers access their sites more securely. The core problem is that hackers have been able to repeatedly breach websites and capture user data, including names and passwords, says Tracy Hulver, chief identity strategist for Verizon. Since many consumers use the same password repeatedly on multiple sites, those breaches compromise the overall system's security, and increasingly erode consumer confidence. (Source lightreading.com)

Jewelry, Apparel Drive July Boost in Online Sales

New Bitcoin ATMS: First Machines Invade NY, Dallas, South Africa

 

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

 


 

Publically Reported ORC Reaching $1 Billion Plus Year to Date
Organized Retail Crime is certainly not disappearing anytime soon! So far this year in the Daily we've reported a total of 637 publically reported cases exceeding over $860 million. August numbers are to be reported Tuesday and a detailed analysis of year to date will be coming next week along with a three year recap.

Three Suspects arrested on I-85 in Grantville, GA for credit card fraud
According to Police, officers searched the vehicle and found 49 suspected fraudulent credit cards inside – of these, only five had a man’s name on them and most had women’s names. Officers also found a guidebook with written instructions on how to make and steal fraudulent credit cards. (Source times-herald.com)

Four Suspects Busted for Purchasing over $6,000 in Electronics with Fake Credit Card in Valley Stream, NY  Crimes Against Property Squad detectives report the arrest of four Brooklyn men for grand larceny and possessing a fraudulent credit card which occurred in Valley Stream on Tuesday, 08/26/14 and 5:45 P.M. According to detectives, the 4 suspects entered the Target store located on W. Sunrise Hwy., and purchased Apple IPads and other assorted electronics using a fraudulent American Express credit card. The total purchase was in excess of $6,000. A loss prevention employee became suspicious and notified police. (Source longislandexchange.com)

Two Cleveland women arrested hitting Ulta Beauty and Old Navy
Two women, 20 and 21, were charged with theft, possessing criminal tools and obstructing official business Aug. 18 after they were suspected of stealing jewelry from Old Navy. Officers also located merchandise in their purses they learned was stolen from the neighboring Ulta Beauty store. The total amount of the theft from Old Navy was valued at $222.94 and the total value of the cosmetics from Ulta Beauty was valued at $1,369. One of the women also lied to officers about her identity. (Source cleveland.com)

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


 

Las Vegas 7-Eleven Franchisee clerk shoots fleeing beer thief in head - charged with attempted murder  An armed convenience store clerk told police he was defending the business from a beer thief who was shot in the head early last Sunday. Two witnesses told police that the clerk followed the victim as he was exiting the store and shot him in the head. The victim collapsed but later got up and ran to a vehicle, fleeing the area. Officers were then given permission to view security video of the incident, which showed Tejeda-Zuniga chasing a man out of the store and firing a gun at the person. Tejeda-Zuniga claimed the man walked out with beer without paying for it. In an interview, Tejeda-Zuniga stated he had bought the handgun from a person for $400. He said his store had been hit by thieves recently and he bought the firearm to scare anyone who may steal from the store. Registration of the weapon revealed it was a stolen gun. Police booked the store clerk on attempted murder with a deadly weapon and possession of a stolen weapon. (Source fox5vegas.com)

Two shot at Eastland Center Mall in Harper Woods, MI   Police are investigating a shooting of two people at Eastland Center Mall Wednesday. The victims are a man and woman, both are recovering at an area hospital. Harper Woods Police Chief Jim Burke said that at about 3:30 p.m. suspects inside a vehicle approached in the parking lot and fired multiple shots. Between 25 and 30 shots were fired at the man, believed to be a hip-hop artist and the woman who worked at the mall. Multiple evidence tags were seen on the ground in the mall parking lot as multiple officers are at the scene. (Source myfoxdetroit.com)

Spanish Fork, UT man arrested after Kmart employee aids in theft
A Spanish Fork man was arrested for stealing a television from Kmart with the help of a store employee. According to police, on Aug. 15, The employee admitted she had taken items from the store without paying for them and she had helped others take items from the store as well. The suspect admitted to making arrangements to pay the Kmart employee $100 in exchange for allowing him to leave with the television and mounting bracket. (Source heraldextra.com)

Logan Heights, CA shoplifting suspect pulls gun on Walmart Neighborhood Market LP Agent  Police were on the lookout Wednesday for the man who pulled a gun on security guards at a Logan Heights grocery store as they tried to bust him for shoplifting. The security officers confronted the suspect outside the store, but he drew a handgun and ran off, no one was injured. (Source kusi.com)

Cell Phone store Armed robbery crash victim pronounced dead in Cherry Valley, IL  The woman struck by three armed robbery suspects during last week’s high speed Police chase in Cherry Valley has died. Karen Williams spent the last week fighting for her life in the hospital. Last night, the Winnebago County Coroner's office says that fight ended. (Source wrex.com)


Charlottesville, VA Police Investigate Armed Robbery at Petco  Charlottesville police are searching for the person suspected of robbing a pet store at gunpoint Wednesday night. Police say the suspect, who was wearing a ski mask, walked into the Petco on Emmet Street around 8:15 p.m., pulled out a gun and demanded money. Employees and customers were in the store at the time of the robbery, but no one was injured. (Source nbc29.com)



CMPD investigating robbery at Aldi in W. Charlotte, NC  Mecklenburg police were investigating an early morning robbery at a grocery store Wednesday. The manager of the Aldi was getting out of his car when a man approached him and forced him into the store at gunpoint, where he robbed him around 6:30 a.m. The manager was not injured. (Source wsoctv.com)


HEB robber strikes another store, this time in Bastrop, TX
Authorities in Bastrop believe a man suspected of robbing an Austin HEB store earlier this month is responsible for a second robbery on Wednesday. Bastrop police say the man walked into the HEB store shortly before 1 p.m. at 104 N. Hasler Blvd., in Bastrop. He walked to the customer service desk and handed over a note to a worker demanding money. No weapons were used, police said. (Source kxan.com)

Mass Most Wanted: Two females operating credit card skimming ring hitting Gap, CVS, Shaw's, Dunkin Donuts, Boston Market in Boston area

Report gives options to ease Nebraska prison population; about 175 inmates a year are sent to prison for thefts of between $500 and $1,500, costing the state $8.5 million in incarceration costs

JB Robinson in the Lincolnwood Town Center, Lincolnwood, IL, the victim of a Grab and Run, merchandise valued at $5599

Convenience Store employee in Alaska charged with stealing $76,000

Second suspect arrested in fatal 'smoke shop' robbery in Houston



Budget Appliance - Everett, WA - Burglary
Burger King - Lemoyne, PA - Armed Robbery
Dollar General - Richland Co, SC - Armed Robbery - 2 arrested
Dynamo Cycles- Corpus Christi, TX - Burglary
Kum & Go - Ames, IA - Armed Robbery
Laslow Pharmacy - Hanover Borough, PA - Robbery
Lil Cricket - Greenville, SC - Shooting/ Armed Robbery
Mapco - Nashville, TN - Armed Robbery - clerk hospitalized
Peak 6 Adventure - Jefferson Co, WA - Burglary/ Arson - suspect arrested
St Paul Pawn America - St Paul, MN - Armed Robbery

 

 

Vendor Spotlight
 

Cam Connections, Inc. Continues to Grow,
Opens New Regional Branch in Charlotte, NC

CAM CONNECTIONS, INC.
3970 S. Pipkin Road - Lakeland, FL 33811-1422
Tel. 863.583.3343 - Fax. 863.583.3349 - Toll Free. 888.544.1085
www.camconn.com

 

 


Job Opening


Company


Location


Origination
 

Group VP of LP Retained Search New York, NY Gus Downing
ORC Investigations Mgr The Home Depot Atlanta, GA The Home Depot
Dir of LP & Risk Mgmt Gordmans Omaha, NE Gordmans
Director Digital LP Nike Portland, OR Nike
Regional LP & Safety Director Younkers Okemos, MI The Bon Ton Stores
Regional LP Director Corporate Hoffman Estates, IL Sears Holdings Corp
Sr Manager of LP Dunkin' Brands Dallas, TX Dunkin' Brands
Sr LP Analyst Dunkin' Brands Canton, MA Dunkin' Brands
Corporate Investigator Confidential San Francisco Bay, CA Confidential
AP Analyst Northgate Markets Anaheim, CA Northgate Markets
Regional LP Manager The Vitamin Shoppe Chicago, IL The Vitamin Shoppe
National Account Manager Vector Security, Inc TBD Vector Security, Inc
AP Manager Ralph Lauren New York, NY Ralph Lauren
AP Analyst Bi-Lo Holdings Baldwin, FL Bi-Lo Holdings
AP Specialist Bi-Lo Holdings Savannah/Augusta, GA Bi-Lo Holdings
Bilingual AP Specialist Bi-Lo Holdings Miami, FL Bi-Lo Holdings
AP Supervisor Ralph Lauren New York, NY Ralph Lauren
AP Associate Ralph Lauren New York, NY Ralph Lauren
AP Associate Ralph Lauren Orlando, FL Ralph Lauren
LP Investigator Tom Thumb Dallas, TX Safeway
Investigator II SpartanNash Omaha, NE SpartanNash
Key Account Mgr Checkpoint Systems Any location Checkpoint

National Account Mgr

Confidential

Northeast

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing

Limited Time Only - Post Your Multi-Unit LP jobs for FREE - Learn More Here
 

 

 

Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here

 

Job Opening

Company

Location

Origination

Regional LP Manager Dollar General Midland/Odessa/San Angelo Dollar General
Store LP Manager Kohl's New York Metro, NY Kohl's
Dept Mgr LP & Safety Lowe's Silverthorne, CO Lowe's
Dept Mgr LP & Safety Lowe's Bossier City, LA Lowe's
AP Manager in Training Walmart Ada, OK Walmart
AP Manager in Training Walmart Seymour, IN Walmart
AP Manager in Training Walmart Bend, OR Walmart
AP Manager in Training Walmart Miami, FL Walmart
AP Manager in Training Walmart Dickinson, ND Walmart
AP Manager in Training Walmart Overland Park, KS Walmart
AP Manager in Training Walmart Richland, MS Walmart
LP Manager Sears Hurst, TX Sears Holdings Corp
LP Manager Hrly Kmart Devils Lake, ND Sears Holdings Corp
LP Manager Hrly Kmart Vernal, UT Sears Holdings Corp
LP Manager Sears Lake Grove, NY Sears Holdings Corp
Multi Unit LP Manager Kmart Cudahy, WI Sears Holdings Corp
Asst LP Supervisor Macy's Citrus Heights, CA Macy's
LP Manager Macy's Bloomington, IL Macy's
Asst LP Supervisor Macy's Reno, NV Macy's
       

 




Kevin Makoyan was named Area Loss Prevention Manager for Gap Inc.
Joseph Holmes was named Manager, Asset Protection - Systems and Operations for Best Buy.
Martin Hernandez was named District Loss Prevention & Safety Auditor for Superior Grocers.

Post Your New Job or Promotion! Click Here


 

7 Ways to Make a Killer First Impression
First impressions are incredibly quick to form and often hard to change. We sometimes make snap judgments which can end up remaining with us for a while. Here are some tips to improve your first impression and make sure it's a good one. (Face to face)

The Worst Thing a Job-Seeker Can Do
Job searches are tough on your ego, well-being and can sometimes be costly if travel is involved. The most important element of your job search isn't your resume or your experience even, it's your mojo. Your mojo keeps you going so don't ever doubt yourself for a second! (You rock!)
 

Why Rejections Are Good for Job Hunters  Don't look at rejections as a negative omen for your future job prospects. Rejection is all part of the game; you get the interview, you may not get the job, but you don't just give up! You stay in the game, rise above it, and perfect your strategies! (It's part of the fight)

8 Surprising Rules That Will Get You the Job  Job searching is rough work. It involves hours of finding the job and then preparing for the interview, only to either come out on top, or be crushed. This independent coach who specializes in "career transitions" has eight rules to help you land your job. (Take a break)

Sponsor this section of the Daily



"Adding Value" to your company every day is a difficult task because it requires you to stay focused and push beyond what's merely expected of you. Oftentimes just doing your job isn't enough even though there are days when that's even difficult to accomplish. But to truly be viewed as "adding value" to your company, doing what's expected probably won't get you there. To even have that phrase mentioned about your actions, you've got to exceed expectations and rise above the daily issues and problems that consume our days. "Adding Value" is all about pushing yourself beyond and getting out of your comfort zone and learning news things and ways to make a difference. It all starts with one question; How do I add value beyond what I'm already doing?

Just a Thought,
Gus Downing
Gus Downing

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