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Denny Dansak, Senior Corporate Manger ORC for Kroger - Building a Best-in-Class ORC program

A little over six years ago Karl Langhorst, joined Kroger as their first ever corporate Senior Director of Loss Prevention and as you might imagine starting an LP effort for a 2,500+ store chain has been a herculean effort. From establishing the model to building the various functions and teams, it's been a huge task and one that's been very successful for the Kroger organization. Early on Karl recognized the need for a highly structured and very professional national ORC effort. And four years ago he hired Denny Dansak, who had just retired as a Supervisory Special Agent from the U.S. Attorney General's office as a special agent managing the investigative efforts for their organized crime, counter terrorism, and narcotics efforts throughout a five state region.

As Kroger's first senior corporate manager for ORC Denny faced many of the same challenges Karl did when he first started at Kroger. From having to establish credibility, building the ORC national model, ensuring the return on their investment, and integrating the Kroger effort throughout the entire retail community. Denny walked into virtually a non-existent program and over the last four years has built one of leading ORC efforts in North America. Under Karl's direction and support Denny and his team have shown this retailer the benefits and impact that a national ORC program can bring to an organization.

Starting with just two team members and now numbering over 20 managers around the country this ORC program has quickly become one of the Best-in-Class models in the nation focusing on building the partnerships between the retailers and law enforcement and educating law enforcement as well. As a subject matter expert in organized crime Denny has seamlessly transitioned from the public law enforcement community and has been able to prove to this retailer that their investment in their ORC effort has paid dividends. From decreasing the shrinkage in the impacted markets to making the stores safer for the employees and customers. Kroger's ORC team is making an impact and helping the entire retail community.

In working with him directly over the last four years I think we can all see the two reasons that drive their success. First, the vision and support Karl has shown and given to the program and second Denny's genuine and humble desire to make a difference and make the retail stores a safer place for everyone.

Over the last few days we've all read about the recent Middletown, Ohio ORC ring that was broken up and Denny helped lead the way in that investigation right there in Kroger's back yard in the Dayton, Ohio area. And last night Denny was featured on their local news station. You'll find the article and clip below for those of you that didn't get to see it.

Job Well Done Denny - Thanks for your efforts and thanks for joining the retail Loss Prevention industry.

Inside Kroger's organized retail crime unit
This week, Dansak took WLWT News 5 inside the Kroger in Middletown. He explained, just like they do in bigger cities, crooks are ripping off stores right here in the Tri-state -- stores that everyone shops at, like Kroger, CVS, Wal-Mart, Meijer and Lowes, among others. What drives the booster, the products he steals and boosts from the stores, is dictated by what the consumers want to buy," Dansak said. Tide, liquor, Red Bull, batteries, Crest Whitestrips and over-the-counter medicine are some of the more popular items that are being swiped from store shelves. Because the goal is to keep the customer happy and prices down, Kroger has partnered with other retailers and law enforcement officers. In the last six weeks, Kroger, Middletown police, CVS and about a dozen other agencies worked together to nab about 100 boosters. They said the criminals were brazen and often worked in teams. They would load up their carts and head out the door to a getaway car. What concerns Dansak is that some of the items that are being stolen and then resold are perishables, like baby formula. If they're not stored at a proper temperature or stored in an area that is not clean and being sold by the fence, it is a safety issue for the consumer," said Dansak. Middletown police said the partnership between law enforcement and retailers is only going to get stronger and they warn thieves that the crackdown has just begun. (Source





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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375    
Oct 464    
Nov 337    
Dec 265    
Total 4258 2703


The Library of Loss Prevention - Search data now...

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Tom Mace
was named Vice President Asset Protection for 99 Cents Only Stores.  Tom is also the founder and owner of Asset Protection Innovations, a consulting firm he founded in 2012. His previous roles include Merchandising and Supply Chain at Home Depot, Field and Corporate Loss Prevention at Home Depot and Field Asset Protection at Target. Tom has worked in the Loss Prevention industry for over 18 years. Congratulations, Tom!


Barnes & Noble Wins Dismissal of PIN Code Skimming Suit
The biggest U.S. bookstore chain, won the dismissal of a suit over the “skimming” of customers’ PIN codes from credit-card readers at stores in New York, California and seven other states. The New York-based retailer last year announced that card readers in 63 stores had been tampered with in a bid to steal credit- and debit-card data including the personal information numbers punched in by customers paying for purchases. Merely having shopped at one of the affected stores isn’t enough to make a customer eligible to pursue a federal case, U.S. District Judge John W. Darrah in Chicago ruled in a decision dated yesterday and posted today. “There is no actual injury pled because there are no facts to support the allegations that the information was disclosed,” Darrah said. The company waited six weeks before making the incursion public, Elizabeth Nowack said in a consumer complaint filed in federal court in Chicago on Oct. 27. (Source

EMV: Card Fraud Is Migrating - Why Shifts in Card Fraud Will Have Global Impact
As most international markets complete their migrations to card technology that complies with the Europay, MasterCard, Visa standard, criminals have turned their attention toward lingering non-EMV markets, such as the U.S., says U.K.-based card fraud expert Neira Jones. If we look at skimming, that's very prominent in the United States," says Jones, who formerly oversaw payment card security and fraud at Barclaycard, during an interview with Information Security Media Group [transcript below]. That's because the U.S., along with a handful of other countries, continues to rely on magnetic-stripe card technology. And skimming fraud is just too easy to pull off, she says. "While the chip card cannot be cloned, the magnetic stripe can be," Jones says. "You see a migration of fraud going to countries that have not deployed chip and PIN," which complies with the EMV standard. EMV does not eliminate all fraud, such as card-not-present fraud, but it has nearly eliminated face-to-face and skimming fraud, she says. Listen to the audio here. (Source

There may be two Black Fridays this year - yes that's right - Two Black Fridays
How this year’s early Hanukkah is upending the shopping season. Never mind that we’ve barely bid farewell to swimsuit season. Retailers are already looking ahead to the all-important holiday shopping season. And this year, that means they’re looking ahead to ... “Thanksgivukkah”? That’s the made-up name some are giving to a very real and remarkable coincidence of the calendar – namely, the fact that Thanksgiving and the first day of Hanukkah, the eight-day Jewish festival of lights that normally starts close to Christmas, fall on the same date in 2013 (November 28, to be exact. Retail experts are more inclined to see Thanksgivukkah as a positive, saying it will accelerate the trend of recent years to jump start the shopping calendar in an effort to boost the bottom line. Remember the big holiday story of 2012? It was the decision by such chains as Target and Walmart to open stores on Thanksgiving itself.) And given that Thanksgiving already falls late this year, resulting in a tight 27-day time frame from turkey day to Christmas, merchants “will take any opportunity available to them,” says Greg Maloney, president of Jones Lang LaSalle, a commercial real estate firm that manages malls throughout the United Sates “If they can do two Black Fridays, they will do it,” Maloney adds. Editors Note: Keep an eye out for this development as we all know what comes with Black Friday's. (Source

Online holiday forecast: sales will increase 15.1%
U.S. web shoppers will spend $61.8 billion in November and December, eMarketer predicts. Consumers will do most of their mobile buying on tablets, the report adds. The devices will account for 62.5%, or $26.05 billion, of U.S. m-commerce this year, up from 56.2% last year. By 2017, tablets’ share will increase to 73%. (Source

Retail Industry Adds 43,600 Jobs in August

EBay tests first ever smart watch commerce, but is it right for other retailers?

Hundreds protest against Wal-Mart in 15 cities
Hundreds of people protested at a suburban Maryland Wal-Mart over wages and worker protections Thursday, as District of Columbia Mayor Vincent Gray  weighs whether to sign legislation that would force the nation's largest retailer to pay a 50 percent premium over the city's minimum wage. Just over 200 protesters marched at the Landover Hills, Md., store, chanting, "They say, 'Roll back.' We say, 'Fight back.'" Only two protesters publicly identified themselves as former Wal-Mart employees, and store spokesman Steve Jumper said no employees walked off the job to join the protest. Jumper said full-time Wal-Mart workers in Maryland earn $12.10 an hour. Wal-Mart cast the protests as a "stunt" by national labor interests intent on trying to unionize the giant retailer's workforce. "What you're seeing today is not coming from Wal-Mart [employees], it's labor-backed, union-backed demonstrations trying to garner attention for their cause," said Brooke Buchanan, a Wal-Mart spokeswoman. (Source

21 demonstrators arrested at Wal-Mart rally in Los Angeles
An LAPD spokeswoman confirmed the 21 arrests in Los Angeles, which the campaign said included nine current or former workers of Wal-Mart. (Source

3 arrests made in New York Walmart protest
Three people participating in a New York City protest against Wal-Mart have been taken into police custody.  Police say one man and two women were charged with disorderly conduct for blocking the entrance to the building and trespassing. (Source

7 arrested during local Wal-Mart protest in Orlando
Seven of the three dozen protesters outside an Orlando Wal-Mart store were arrested Thursday night in Orlando. (Source

9 Wal-Mart protesters arrested in Sacramento
Nearly 80 people rallied in Sacramento's Cesar Chavez Plaza near City Hall on Thursday afternoon. Shortly before 5:30 p.m. Sacramento police had taken nine protesters into custody after warning repeatedly that they were assembling unlawfully and were in danger of being arrested. (Source

Several Arrested at Walmart Protest in Hyattsville
Several people were arrested after blocking traffic while protesting at a Walmart in Hyattsville, Md., Thursday evening. (Source

Braintree enhances fraud protection based on purchasing behavior
Braintree a global payment platform, has announced enhanced fraud protection for merchants that leverages purchasing behavior. The network effect will assist all Braintree merchants, including startups, the company said, shielding them from various threats and reducing their risk of fraudulent activity and attendant financial loss. By analyzing purchasing activity from thousands of online and mobile retailers, Braintree said in a news release, the company creates rules that take into account hundreds of variables across the network for merchants to apply to their business. (Source

Nearly half believe fingerprint technology will soon be used for grocery payments - “Consumers are falling out of love with cash"  New UK research/survey of 5,000 people published by WorldPay Zinc show that over three-quarters (77%) predict certain coins will be discontinued within the next ten years, and that check books will cease to exist (76%). Nearly two-thirds of people (60%) believe that they will regularly buy purchases via their mobile handset or other card payment methods. Nearly half of people (48%) believe they will be using fingerprint recognition systems to authorize the payment of their household grocery shop and over one third (39%) predict that they will be relying on their genes to rush through the paying kiosks, using facial recognition or iris scanning technology. 32% of respondents believe that they will be able to speak to pay- utilizing voice command payment systems. (Source

13 school workers, librarians indicted in over 7,000 textbooks theft ring
L.A. County prosecutors have charged 13 employees in four of the region's most financially strapped school districts with stealing thousands of textbooks for a book buyer, who allegedly paid them $200,000 in bribes. 37-page indictment unsealed Thursday tells of a book-selling scheme in which book buyer Corey Frederick recruited two librarians, a campus supervisor and a former warehouse manager, among others, to allegedly steal thousands of books from schools in Los Angeles, Inglewood and Bellflower. In return, the operators of "Doorkeeper Textz" in Long Beach would pay the employees from $600 to $47,000 for acquiring textbooks, which were district property. Frederick would then allegedly resell the stolen new and used books to various textbook distributors, including Amazon, Seattle book distributor Bookbyte, and Follett Educational Services in Illinois. Prosecutors on Thursday said the districts so lacked any organized tracking system that they cannot say with any certainty how many books were stolen. (Source

August Same Store Sales Results

Gap up 2%, by brand - Gap up 2%, Banana Republic up 2%, Old Navy up 1%
Limited Brands up 2%
Cato down 2%

Quarterly Same Store Sales Results

Quicksilver Q3 retail up 2% with retail revenue up 1% and e-commerce up 33%
Mattress Firm Q1 down 0.3% with net sales up 15.5%


Cargo thefts not 'victimless crime' - "Project Momentum" Canada-Ontario-Verisk Crime Analytics  Law enforcement officials came together with trucking industry representatives yesterday, to create a plan on how to reduce or eliminate cargo crime. It’s a growing problem facing the Canadian trucking industry, with some estimates suggesting it costs $5 billion per year, or $500,000 each day in the Greater Toronto Area alone. Yesterday’s meeting, hosted by Jeff Bryan Transport, included participation from law enforcement officials, the Ontario Trucking Association and Verisk Crime Analytics Canada. The initiative has been dubbed Project Momentum, and today’s meeting was just the first phase. Participants discussed how the theft of mobile equipment and goods in transit, storage and in retail locations is a major economic burden on the Canadian economy, provides funding for organized criminal networks and has been linked to smuggling and national security threats. (Source

Target to open 23 more stores, including its first in Que. and N.S.  Discount retailer Target will open 23 more stores in Canada by the middle of next month, including its first stores in Quebec and Nova Scotia. The company said 14 of the new stores will open Sept. 17 and the remaining nine on Oct. 18. Target currently has 68 stores open across Canada with plans to open a total of 124 locations by the end of 2013. (Source

CNE raid collects $1M worth of counterfeit goods 
An estimated $1 million worth of counterfeit goods was seized from the CNE grounds by Toronto police last Friday. Three booths at the Canadian National Exhibition’s Direct Energy Centre were raided by about 15 officers from the financial crimes unit, charging two owners and seeking a third. (Source


Older workers pushing students out of part-time jobs: report
Older Canadians who can’t find higher paying jobs are pushing out students in the low-wage part-time workforce, says a new CIBC World Markets Inc. report. The jobless rate among students 15-18 years old looking for part-time work has soared to more than 20 per cent, the highest on record, as older workers are forced into part-time jobs, according to the report. Since 2007, employment in the 15-18 age group has plummeted dramatically by 22 per cent, well above the 4-per-cent drop in that group’s population, the report found. “While Canada’s unemployment rate is well off its recession highs, the quality of new jobs has left much to be desired.” Employment on the traditional turf of part-time work for young Canadians – food and retail – has plunged among those aged 19 and under but soared for other age groups, including a dramatic climb for the over-25 age set, said Mr. Shenfel. The job market has not been producing the necessary higher quality jobs for older workers, says the report. (Source

Retail Fast Facts: August 2013

• Total monthly retail sales changed by 0.5 per cent over the comparable month last year.
• Total sales excluding food, automotive and gasoline changed by -0.5 per cent over the comparable month last year. (Source



Shoppers use fake vouchers to steal clothes at JC Penney
Both JcPenney stores in Wichita have lost thousands of dollars in sales because of fake vouchers. The stores filed police reports saying people have been using fake vouchers to buy clothes. The fake vouchers say they are from the Department of Children and Families. Police say there about 16 suspects who have used the vouchers. JcPenney says it's lost $5,000 in sales and several vouchers were used during a two week period in July. (Source

Loomis armored car robbery outside Walgreens store in north Houston just happened!  Details of the incident are sketchy, but several Houston television stations are reporting that the armored car was on fire and that as many as two people have been shot. Sheriff's Department spokeswoman Tebben Lewis could provide few details, saying that investigators were at the scene outside a Walgreen's store.  (Source

Evesham store robbed with drill that looked like gun  Police believe a man robbed a Marlton convenience store with an electric drill that was made to look like a gun. The robber struck the Pantry One Convenience Store around 9:35 p.m. Tuesday. He fled with about $700. The black-clad robber, who was filmed by a surveillance camera, wore a bandana to hide his features. Investigators recovered a drill near the scene that had been wrapped with black tape to resemble a gun. (Source

NYC man gets 11 years in federal prison for robbing jewelry stores 
Huby Ramkissoon, 38, pleaded guilty in May to counts of interfering with commerce by robbery and brandishing a firearm in furtherance of a robbery. According to United States Attorney, Huby Ramkissoon was charged by a Complaint in 2008 by the Wilkes-Barre Police for the May 14, 2008 robbery of Dunay Jewelry store, Wilkes-Barre, Pennsylvania. At the time the Complaint was filed in 2008, Ramkissoon was a fugitive. On October 16, 2012, a federal grand jury in Scranton returned an indictment against Ramkissoon charging him with allegedly conspiring with another to carry firearms in relation to the robbery of Steve Hydock Diamonds Jewelry store, Kingston, Pennsylvania, on May 5, 2008 and Dunay Jewelry store, Wilkes-Barre, Pennsylvania, on May 14, 2008. Ramkissoon was arrested by the Federal Bureau of Investigation Tuesday in New York City without incident. (Source

Greenburgh Police investigating 4 overnight burglaries; 3 Dunkin Donuts and a Radio Shack  High speed chases, police dogs and even a helicopter were called in to apprehend the suspects involved in multiple burglaries around Greenburgh, New York, but the elusive thieves got away. Dunkin Donut lost $1000 in merchandise and cash, the Radio Shack was hit for an undetermined amount of inventory. The thieves were using stolen cars, leaving them abandoned when police got close. Greenburgh Police believe all four of the burglaries were done by the same people. (Source

Police release video in shooting of youth at Meadows mall  Police have released video footage capturing the shooting and beating of a youth as he waited for the release of a new pair of shoes at Meadows mall last month in hopes that the images will help the public identify two men wanted in connection with the crime. The underage victim, whose age and name police have not been released, was shot shortly after 4 a.m. on Aug. 17 while he waited with about 50 other people, according to Metro Police. He was rushed to University Medical Center, where he remains in stable condition. Police did not say which store the crowd was lined up for. Police believe the victim was approached by the men and one of them hit him in the face and knocked him to the ground while the other pulled out a handgun and fired several times as he lay on the ground. (Source

Men sought in $12K jewelry store theft at WestGate Mall in South Carolina  Investigators hope the public can help them identify two men believed to have taken jewelry from East Coast Jewelry at WestGate Mall Tuesday. According to a written statement, two men came into the store and grabbed a handful of jewelry by reaching behind the counters and opening the glass cases. The men put the jewelry in their pockets and left the store. (Source



ORC duo arrested hiding in a Toys R Us store in Tigard, Ore. after SWAT team searched him out  Police said 33-year-old Loren Parham, of San Francisco, and a woman, 21-year-old Geraldine Curiel, of Fairview, Calf. were involved in theft, identity theft, credit card fraud and forgery at several retailers in the mall. The man, suspected of theft at Washington Square Mall, was arrested Thursday after police chased him from the mall and into the nearby Toys 'R' Us. Tigard police deployed their SWAT team to the toy store. The store was evacuated and police entered the store to search for the suspect. They took Parham into custody without incident just after 7 p.m. after finding him hiding on top of a 30-foot storage rack of boxes and merchandise. Police said both suspects are being held in the Washington County Jail. Parham faces multiple counts of theft and Curiel faces more than 15 counts of fraud, forgery, credit card fraud and identity theft. More charges may be added later, according to police. (Source

Major credit card fraud ring uncovered in Studio City, CA.
Investigators from the multi-agency Taskforce for Regional Autotheft Prevention allege suspect Andrew Foley Parker III, 36, failed to pay a leasing company to keep the car. During the raid, they uncovered roughly 6,000 black credit cards and machinery for encoding and decoding credit cards. "We found evidence that at least 500 were already manufactured,” said Sgt. Jess Corrall of the Los Angeles Police Department. “And from the amount of cards involved, there is probably someone else, too." (Source

Delco pair face charges in baby formula thefts hitting Target and Wal-Mart stores in PA. and Del.  Two Deleware County residents are facing retail theft charges after hundreds of dollars worth of baby formula was stolen from area retailers late last month. Police said Marucci and Colgan told investigators that the baby formula was sold for cash in Philadelphia. Law enforcement officials said baby formula is often stolen and sold for cash to small, privately owned stores in cities like Philadelphia and Wilmington. Both Marucci and Colgan face pending charges of retail theft and related offenses in connection to the thefts, police said. (Source

Columbus, Ohio Authorities Searching for Serial Shoplifter  Police are once again searching for a serial shoplifter who once allegedly used her newborn child to provide cover during a theft. Samantha Brown faces new charges of theft and probation violations, the latest in a series of dozens of theft allegations levied against her by Columbus authorities. She was released from jail in early 2013. Brown, 36, is now sought for a theft at a Columbus Lowe's, during which she allegedly entered the store with an empty shopping cart, and walked out with nearly $300 worth of merchandise. She then re-entered the store within two minutes of the theft, and attempted to return the items for cash, according to police. Brown is well-known to Columbus police, having previously faced charges of domestic violence, assault, forgery, receiving stolen property, falsification, possession of criminal tools, criminal trespass, felony drug possession, identity theft, and felony tampering with records -- though theft has long been her calling card. (Source

Three times in four days, thieves load shopping carts, walk out of Wal-Mart in St. Louis County  Looking for certain re-sellable items this store is getting hit. Officers say 60 to 70 percent of the shoplifting is related to drugs- addicts looking for stuff to resell for drug money. Sometimes they’re sent by drug dealers to get specific stuff that’ll be resold at local flea markets. (Source

ORC duo busted hitting Wal-Mart stores in PA. for over $30,000 in electronics
Authorities said Scott Reed, 42, of Springdale, stole more than $30,000 in electronics at Walmart stores in Armstrong, Butler, Fayette and Westmoreland counties between Aug. 1 and Sept. 4. Police said Reed wore a fake beard to cover neck tattoos. A woman, who according to police acted as Reed's lookout, identified Reed in surveillance images and also identified his car.

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight

APIS and Aspect Users:
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Verisk Retail is bringing these two groups together with our inaugural user conference–InterACT 2013. Attendees will experience three days of education, networking and inspiration, all designed to enhance the experience of our Verisk Retail products.

Our retailer led Conference Steering Committee has created an agenda sessions specifically for Aspect and APIS users as well as general sessions relating to data analytics, new retail trends, and personal development.

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Important Details

When: 09/16/13 - 09/19/13

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Registration Ends: TODAY at 11:59pm!

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Global Investigations & Compliance Mgr Ace Hardware Corp. Oak Brook, IL Ace Hardware Corp.
Director of Asset Protection Walgreens Deerfield, IL Walgreens
LP Regional Director Sears West Region Sears
Corporate LP Manager Eddie Bauer Bellevue, WA Eddie Bauer
Market LP Director Duane Reade New York, NY Duane Reade
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AP Manager in Training Walmart Centerville, IA Wal-Mart
AP Manager in Training Walmart Houston, TX Wal-Mart
Area AP Manager All Facilities Washington Court House, OH Wal-Mart
AP Manager in Training Walmart Thomasville, GA Wal-Mart
Store AP Manager in Training Walmart Summerfield, FL Wal-Mart
District LP Manager Kmart Charleston, WV Sears Holdings Corp
LP Manager Kmart Willow Grove, PA Sears Holdings Corp
LP Manager Kmart Rapid City, SD Sears Holdings Corp
LP Manager Sears Concord, NH Sears Holdings Corp
LP Manager in Training Sears Los Angeles, CA Sears Holdings Corp
Dept Mgr Store LP & Safety Lowe's Westminster, CO Lowe's
Dept Mgr Store LP & Safety Lowe's York, PA Lowe's
Dept Mgr Store LP & Safety Lowe's Gilroy, CA Lowe's
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Regional LP Manager PetSmart Groveport, OH PetSmart
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Tom Mace was named Vice President Asset Protection for 99 Cents Only Stores.
Patrick Daley
was named Regional Loss Prevention Manager for the Nash Finch Company.
Matthew Koury
was named Regional Loss Prevention Manager for Victoria's Secret.

Bryan Soto was named Loss Prevention Area Manager Northeast for Talbots.

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5 Desirable Traits of Great Employees
With a new Collegiate Learning Assessment being offered next Spring, colleges are trying to prove their value in getting graduates ready for the working world. But, what should employers be looking for in a new employee? Here are the five most desired employee traits from this author, and how you can find out if your prospective employee has them. (Do they have the passion?)

Managing Recent Grads? 7 Ways to Avoid a Headache 
Not every generation of employees learn the same way, nor do they work the same way. Sometimes being in charge of entry-level employees can be rough; you have to know what they are looking for and what they will respond to. Use this guide to receive top performance out of your entry-level employees. (Make time to give your millennials feedback)

How to Hire a Winner Every Time
It's important to have the right people on your team and in your company if you want to grow and succeed. People who are passionate about their work and stay engaged in their jobs are the ones you need to concentrate on hiring. If you follow these four steps, you will make sure you're hiring good people from the start. (Look for a pattern of engagement)

Life is Too Short to Work With Jerks
It takes a lot to make your workplace a positive, thriving space where people can succeed and grow. The first step is to weed out those "bad apples" and make sure the real talent stays within your organization. Follow this guide to make sure the right people come work for you, and your top employees stay with you. (Ask open-ended questions)

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Every industry, every company has its core objectives of adding value and impacting the whole. In theory, all of us are are on a mission to make a difference and create change that ultimately benefits the industry, the company we're with, and ourselves. At the end of the day, it's all about the people that are feeding this evolution, and while that's our strength, it's also our weakness. Regardless of how strong our product, service or LP model is, it always comes down to the people and the relationships. And with those two variables constantly changing, sometimes for the better and at times for the worst, it's how you deal with the worst that determines how far you'll go and who you are. Facing it is the key and denial is the lock.

Just a Thought,
Gus Downing

Gus Downing

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