2017 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

GameStop Loss Prevention Team at the 2017 Store Leader Conference

"United We Stand"

Front row: Jose Rodriguez, Mike McGinley, Dennis McCarthy, Sean Hunt, Victor Wichi, Mary Wilkins, Tom Vaughan, Michael Narciso

Second Row: Scott Crawford, Ryan Allen, David Henger, John Casey, Trent Taylor, Dan Armour, Tonia Rees, Brandon Gentry, Carlos Valdes

Back Row: Adam Alford, Jeff Mangold, Reginald Scurlock, David Hodge, Tim Ferbend

Hurricane Update


South Florida Dodges Major Bullet
The Post Andrew Building Codes Worked
While the nation sat and watched what was supposed to be the "worst hurricane in history", millions of people fled Florida in what was definitely the longest parking lot in history on northbound I-95 and I-75.

The media and National Hurricane Center gave us all a front row seat on what unfolded to be a moderate hurricane at best, that had virtually no punch at all. Even as the storm was rolling on land, passing Naples, the media kept talking about the life threatening storm surge, which thankfully never really appeared except for three feet of water in Downtown Miami.

Certainly it may have been a totally different story if it had not been for the post Andrew building codes. Those codes were tested yesterday and continue to be tested today and they paid off, saved lives and millions in destruction. The insurance industry has to be thrilled today.

Even with all the power gone and damage that was done, our nation dodged a major bullet yesterday, as the retail losses will be minimal and the holiday season basically undisturbed, something I'm sure every reader is thankful for.

32 looters arrested across Florida during Irma crime spree:
Thieves prompt SWAT standoff after robbing a store for Guns
● SWAT officers in Orlando detain one suspect after a standoff which began looters broke into Academy Sports trying to steal guns 

● Two groups of looters were caught on camera Sunday ransacking two separate sporting goods stores in hurricane-hit South Florida 

● At least eight people were filmed by an ABC crew breaking into Simon's Sportswear in Fort Lauderdale, Florida

● The group did so amid Hurricane Irma's destruction across South Florida

● In midtown Miami, a local reporter watched as at least a dozen looters undertook what appeared to be a well-coordinated theft of a sporting goods shop

● A Broward County sheriff's deputy shot a teenager and arrested another after they allegedly broke in to a home in the affluent suburb of Weston 

● Fort Lauderdale police announced the arrest of two 28-year-old men who are alleged to have broken into six homes late Saturday night 

● A utility company near Orlando is reporting that residents are complaining of looters posing as utility workers who rob homeowners at gunpoint 

Shocking videos also emerged of gangs trying to break into stores and take advantage of deserted properties. 

A Foot Locker near the Simon's Sportswear was also looted, ABC reported. It is not sure whether the same group vandalized that store as well

The Miami Police Department released a photograph Sunday of ten detained men suspected of looting. dailymail.co.uk


Tampa, FL: Looter steals, crashes into Temple Terrace business
Police arrested a man after burglarizing a store during a state of emergency. Temple Terrace police arrested Jonathan Smalls, 31, of Tampa, on Sunday morning. They said Smalls crashed a stolen pickup truck into the front of DTLR Clothing Store, on 9233 North 56th Street, and fled with a "large quantity of clothing." fox13news.com

Workplace Weather Disaster Resources

Hurricane-Related Donations: Ways for Employers and Employees to Help

Pizza Hut under fire - FL location restricted workers' Hurricane Irma evacuations, violation of the chain's guidelines

The Equifax Blunder


From legacy equipment, insider trading, blundered response, pulling a fast one on consumers, to creating a marketing funnel -

Will Equifax Survive this one?

Credit card fraud spikes after Equifax cyber-attack
Thieves appear to have started using the data stolen in the gigantic Equifax cyber-heist, one expert said Friday.

Credit card fraud unexpectedly spiked in August - and the expert said the jump was likely tied to the Equifax hack.

"We saw a 15 percent increase in the overall fraud attempts in our system in August, which is an unusual time of year to see such a spike," said Liron Damri, co-founder of Forter, a fraud prevention service for online retailers.

"Once the hackers knew they were exposed they could have dumped the financial information to monetize it," Damri said.

Forter saw a similar spike in credit card fraud attempts following the 2015 cyber-attack on Target and the 2014 hack of Home Depot. The hacks of the retailers produced a three-month spike in fraud attempts, Damri said.

The Equifax breach is likely to last a lot longer, he said - likely well into next year.

"We have never seen such a massive breach as this," Damri said. nypost.com

Equifax Blunder Could Negatively Impact Retailers
Equifax did a poor job of letting the affected consumers know about the breach, what Equifax was doing about it and what actions consumers themselves should take.

That sort of weak response is getting increasingly troubling, as it sends a message to consumers that their welfare is not the central concern of the hacked party. It's fair to wonder if consumers becoming more afraid of fraud will start changing their retail buying habits. Consumers could start cutting back on credit card purchases or choosing not to save their card numbers and other personal data on retailer websites or in digital wallets. That kind of hesitation could in turn negatively affect shopping practices, as the need to input data with every purchase would increase checkout friction and give consumers more chances to abandon shopping carts.

One survey last year showed that about 20% of shoppers would avoid shopping at a particular retailer if that retailer experienced a data breach. The percentage is bound to surge higher with every high-profile data breach.

While this data breach could end up costing Equifax hundreds of millions of dollars, the bigger loss in the long term could be its reputation - not just because it didn't protect consumers from this breach in the first place, but also because it didn't respond clearly, nor thoroughly, nor with consumers' best interests in mind. While that will hurt Equifax, it could also hurt retailers and brands that see subdued shopping and spending activity in the wake of the incident. retaildive.com

Data breach at Equifax creates lifelong threat of identity theft
Once hackers gain access to these key pieces of personal data -- which is akin to the DNA of a person's online digital self -- it is at the cyber thieves' disposal forever to cause harm.

"It's very problematic for hackers to have all that important information all in one place," says John Ulzheimer, a credit expert who once worked for Equifax and credit-score firm FICO. "This information is perpetually valuable. You are not going to change your name or date of birth or Social Security number. In five years they will be the same, unlike a credit card that takes five minutes to cancel over the phone."  whas11.com

Equifax Is Trying To Make Money Off Its Massive Security Failure
The fine print in its "free" service for hack victims indicates they'll have to pay later.

In a reversal, Equifax said in a statement Monday morning that the company wouldn't require credit card information from victims of the company's data breach who sign up for its free service.

"We are not requesting consumers' credit card information when they sign up for the free credit file monitoring and identity theft protection we are offering to all U.S. consumers," the company said in a statement on its website. "Consumers who sign up for TrustedID Premier will not be automatically enrolled or charged after the conclusion of the complimentary year of TrustedID Premier.

Equifax had quietly removed information about charges and fees from its "terms of use" over the weekend. 

They initially offered free credit monitoring to those affected ― but there was a catch. Victims of the Equifax security breach who sign up for the company's "complimentary" service will only get one free year. After that, unless they proactively cancel, they may have to pay. The terms of use say customers must have internet access and a credit or debit card to sign up.

"We will not bill You until the free trial period has expired and provided that You have not yet cancelled your trial membership," say the terms, dated Sept. 6. huffingtonpost.com

NY Attorney General launches formal investigation into the Equifax breach
Three Other AG's Requesting Details
U.S. Congress to Hold Hearings
Attorneys general in Connecticut, Illinois and Pennsylvania announced they plan to sent a joint letter requesting details from Equifax. Plus, the House Energy and Commerce Committee and Financial Services Committee announced plans to hold hearings to examine the massive data breach, according to The Hill.

Here are eight takeaways from the breach.

1. Breach Burns SSNs
143 million breach victims had their names, Social Security numbers, birthdates, addresses - and in some instances, driver's license numbers - stolen by attackers. The company says that based on its investigation, it was hacked in mid-May, and attackers continued to access the data until the breach was discovered in late July.

The scale of the Equifax breach means that every SSN in the United States - together with the accompanying name - must be presumed to be public knowledge, and thus should not be used to validate anyone's identity, ever again, security experts warn.

Equifax Keeps Blundering

2. Share SSN to See If We Lost It
On Equifax's breach website, which offers Cybersecurity Incident & Important Consumer Information, consumers who want to see if they've been impacted by the breach are told to "provide your last name and the last six digits of your Social Security number."

Many potential breach victims have criticized Equifax for requiring potential breach victims - whose SSNs may have been exposed - to validate their identity using their SSN.

3. Notification Page Flagged as Malicious
Equifax's breach notification site itself also go off to a rocky start, according to England-based security researcher Kevin Beaumont, who notes that the page is being flagged as a phishing site by some security tools, which will block users from visiting it.

The phishing flag isn't a surprise, since the site was registered using a "free, shared CloudFlare SSL cert," says Facebook developer Daniel Lo Nigro via Twitter.

"There's no way to tell that it's a legit site. Could easily be a phishing site. This should be using an EV cert."

4. Marketing Funnel?
Equifax says it will offer TrustedID for free for 12 months, after which consumers must pay for it. Data breach expert Troy Hunt told ISMG that this apparent use of the breach as a marketing funnel shows "very poor judgment."

Meanwhile, based on an attempt to subscribe to the service on Sept. 8 by Information Security Media Group, enrollment is not instantaneous. Rather, the site said enrollment could only be completed by returning to the site on Sept. 14, via a specified link. "Please be sure to mark your calendar as you will not receive additional reminders," the site says.

5. Legalese: Customers Cannot Sue
TrustedID user, beware: Under "TrustedID Terms of Service," updated Wednesday, the day before Equifax's breach notification - customers of Equifax's TrustedID service must agree to terms and conditions that preclude them from ever suing Equifax.

But NY AG, Schneiderman's office reported late Friday that it received assurances that Equifax will not attempt to use the clause to prevent breach victims from suing. Equifax also updated its breach FAQ to say that "the arbitration clause and class action waiver" does not apply to "the cybersecurity incident." Editor's Note: It took the NY Attorney General to get Equifax to back down from this one.

Continued on page 2  govinfosecurity.com

From Russia With Bugs
Best Buy pulls Kaspersky Lab products after concerns over ties to the Russian government
Electronics retailer Best Buy will no longer sell security software from Russian internet security company Kaspersky Lab after concerns that the company could be unduly influenced by the Russian government.

Best Buy decided to stop selling the product, a "decision prompted by media reports, congressional testimony, and industry discussion," according to the Star Tribune, and that while the company didn't conduct a formal investigation, it "felt there were too many unanswered questions" concerning it.

The company will allow customers who have purchased the software or who have active subscriptions to exchange it for another product within the next 45 days.  theverge.com

Boom or bust? Holiday predictions are a mixed bag
It's Going to be an Online Christmas
First Quarter '18 - There will be Blood
With December only three months away, retailers are gearing up for the holidays and hoping for a good end to the year. While 2016 holiday sales were up, they were only slightly so, with online sales coming out on top and in-store foot traffic showing a pronounced decline.

According to Fung Global Retail & Technology, a retail think tank, that trend is expected to continue this year. Based on consumer feedback, Fung said 82% of its surveyed consumers expect to buy holiday gifts online this year, compared with 77% who anticipated buying gifts in physical stores.

Fung's research also found that the internet trounced brick-and mortar, specifically among millennials and young families. Three-quarters of that group said they expected to buy holiday gifts from Amazon. That figure rose to 83% among those who planned to shop online and to as high as 90% among Amazon Prime members. Target and Walmart appear to be second- and third-tier destinations, respectively, with each set to attract just under half of holiday shoppers.

One positive change for 2017 is that consumers seem ready to spend again.

Consumers said low prices and breadth of range are important factors when they're deciding where to shop for holiday gifts, but that price was not the most important factor. "That's a marked change over some of the more difficult years we experienced post-crash," she said. "They are telling us that quality is the most important consideration when they choose a shopping destination."

That focus on quality over price may be yet another indication that consumers are feeling more bullish about spending this year than they have been in recent years. retaildive.com

Store with No Inventory - No Merchandise
Nordstrom to Open Nordstrom Local
Nordstrom Local, scheduled to open Oct. 3 in West Hollywood, Calif., will span 3,000 square feet. It will contain eight dressing rooms, where shoppers can try on clothes and accessories, though the store won't stock them. Instead, personal stylists will retrieve goods from nine Nordstrom locations in Los Angeles, or through its website. The stylists can also pull together looks for shoppers through a "style board" app.

In addition to manicures, Nordstrom Local shoppers will be able to order wine, beer, coffee or juice from an in-store bar, and those who place orders on Nordstrom.com by 2 p.m. can pick them up there that day. They will also be able to return items at the store that they bought online or from other Nordstrom locations. Tailors will be available for alterations or to help members of Trunk Club, an online clothing service that Nordstrom acquired in 2014, select fabrics for custom garments.  wsj.com

Judge Finds Ex-Tyco Director Breached Noncompete
A Washington federal judge on Wednesday sided with Tyco Integrated Security LLC in finding its former director of regional sales breached his employment agreement by taking a job as vice president of sales at a competing electronic security company.

In an order granting Tyco partial summary judgment, U.S. District Judge Thomas S. Zilly decided against challenging John Bradford's employment with rival business G4S Secure Integration LLC, but issued an order preventing him from soliciting former employees or exposing trade secrets.

"In light of Mr. Bradford's conduct, the court finds that there is sufficient credible evidence of record that if defendant Bradford remains employed by G4S, there is a continuing and imminent threat that absent court order, he may use or disclose plaintiffs' confidential or proprietary information in violation of the covenant of nondisclosure and/or violate the non-solicitation covenants with regard to plaintiffs' employees and customers contained in the 2013 [Restricted Stock Units] Award Agreement" he accepted, the judge said.

The order thus banned Bradford from inducing or otherwise aiding Tyco employees to leave their jobs at the company for another position at a competitor, and also barred Bradford from actively soliciting or recruiting those employees himself or helping competitors hire them.

The court awarded Tyco only $1 in nominal damages, however, holding that it has "substantial discretion to fashion an appropriate remedy as a result of the breach of contract found above, especially where calculation of monetary damages for future violations would be difficult, if not impossible."

the judge concluded he must carry out his other post-employment obligations for another year. Those obligations include refraining from using Tyco's confidential and proprietary data to target and lure customers away from Tyco or otherwise disclosing any confidential information related to Tyco's business. law360.com

Juneau, AK: Juneau tries new approach to Shoplifting problem: Counseling
The city plans to enter into agreements with willing participants to defer prosecution or sentencing pending completion of specific steps. The steps include setting and achieving self-identified goals and a shoplifting treatment program. Participants also will have to pay restitution. The move follows legislative changes that restricted the use of jail time as a punishment and questions about the effectiveness of jail time as a deterrent. thecordovatimes.com

IAI Partners with RLPSA to Deliver a Unique Webinar Series
The International Association of Interviewers (IAI) is proud to announce its partnership with the Restaurant Loss Prevention & Security Association (RLPSA). As a result of this partnership, IAI and RLPSA will deliver a webinar series specifically designed for loss prevention and safety professionals in the restaurant industry. The series includes webinars such as, FBI's Tips on Combating Phone Scams and Top 5 Tips to Reduce Cash Loss.

"Our membership faces complex and unique challenges daily," said Rocco Prate, RLPSA Board President. "We welcome IAI's dedicated work to serve our niche of loss prevention professionals."

"We are excited at this new partnership and the opportunity to provide resources that only IAI can deliver," said Wayne Hoover, CFI, Executive Director of IAI. "With this webinar series, restaurant loss prevention professionals can now enhance and sustain their most valuable interviewing skills." Read more here

Vice President Loss Prevention & Safety for Sally Beauty in Denton, TX
Sally Beauty Holdings is the world's largest wholesale and retail distributor of beauty supplies. We are currently searching for a Vice President Loss Prevention & Safety to join our team. The Vice President is responsible for the strategic planning and execution of the company's Loss Prevention and Safety Program. The VP will work closely with the other Company teams such as Store Operations, Distribution, Finance, Legal, Risk Management and Human Resources to ensure company assets including cash, inventory and people are safeguarded. icims.com

Vitamin World to file for bankruptcy - lease talk fail
 

Last week's #1 article --

FIRST TO OPEN, LAST TO CLOSE: HOME DEPOT'S HURRICANE HEADQUARTERS

A Georgia man who schemed to defraud Massachusetts-based Staples Inc. out of more than $1.4 million is headed to prison.

The U.S. attorney's office says 46-year-old John Douglas, of Alpharetta, Georgia, was sentenced Wednesday in Boston to two and a half years behind bars and ordered to pay almost $692,000 in restitution.

Investigators say Douglas and a co-conspirator created more than 1,100 Staples rewards accounts, often using fictitious information. Douglas used a computer script to query a Staples website and seek unclaimed customer loyalty rewards for purchases he didn't make. Read more here

For further information on PROACT, email inquiries to PROACT@eBay.com.

How CONTROLTEK's Professional Services Group Removes Obstacles for LP Teams

CONTROLTEK's goal is to make its customers' lives easier. This is why the company has assembled a team of retail and technology experts who know how to make a new technology solution work in the retail environment. This group, named LP Professional Services, has three functions that LP teams have been asking for:

Working With Your IT Department
Nothing can slow down the deployment of a new loss prevention system like the IT approval processes. Fortunately, CONTROLTEK's technology and retail veterans have been through the process many times before, and can help in filling out the documents, risk assessment and threat analysis. They speak the same language as your IT department and can work with them side-by-side to assist in the deployment of your new solution so that you can concentrate on your work and not worry about the technical side of things.

ROI Analysis and Documentation
To help you win the approval and budget in the boardroom, CONTROLTEK's Professional Services team uses industry data to help create a substantiated ROI story. Through use cases and ROI calculations, it can help your organization understand how the investment will impact the bottom line in expected and often unexpected ways: from lower shrink, to better inventory management, merchandise availability, and the resulting sales lift and customer retention.

Training of Your Associates
CONTROLTEK knows that one of the keys to a successful adoption of a new solution is training. This is why its team works directly with your AP team or training department to develop materials on proper application and removal of tags, use of systems and any other solutions. The Professional Services team is ready to help throughout the process with videos, cheat sheets, webinars, and is available to answer questions as they come up.

The services of CONTROLTEK's Professional Services team are included in any medium and large scale deployment of LP systems, and constitute an added value that might be the reason why CONTROLTEK is perhaps the fastest growing solutions provider in the retail space.

To learn more about CONTROLTEK, click here.

Gang Leader Plead Guilty, Withdrew $9.4M From 2,100 ATM's in 280 Cities in Less Than 12 Hours
Russian cyber-criminal pleads guilty to role in multimillion dollar online identity theft ring
ATLANTA - A Russian cyber-criminal who sold stolen credit card data and other personal information through the identity theft and credit card fraud ring known as "Carder.su" pleaded guilty Thursday to one count of participation in a racketeering enterprise and one count of conspiracy to commit bank fraud. Roman Valeryevich Seleznev, aka Track2, aka Bulba, aka Ncux, 33, entered guilty pleas in two separate criminal cases at a hearing before U.S. District Judge

Seleznev admitted he acted as a "casher" who worked with hackers to coordinate a scheme to defraud an Atlanta-based company that processed credit and debit card transactions on behalf of financial institutions. Seleznev further admitted that as part of the scheme, in November 2008, hackers infiltrated the company's computer systems and stole more than 45 million debit card numbers, some of which they used to fraudulently withdraw over $9.4 million from 2,100 ATMs in 280 cities around the world in less than 12 hours.

In August 2016 a federal jury convicted Seleznev of 38 counts related to his role in a scheme to hack into point-of-sale computers to steal and sell credit card numbers to the criminal underworld. Earlier this year, Seleznev was sentenced to 27 years in prison for those crimes. ice.gov

The CISO's Guide to Managing Insider Threats
Critical digital and physical assets are becoming increasingly vulnerable due to accelerated connectivity, differing global regulatory requirements, joint ventures and business partnerships and security weaknesses within complex multinational supply chains. These factors have led to a rise in insider threats for enterprises across all industries.

According to the "2016 Insider Threat Report" by Crowd Research Partners, 75 percent of survey respondents estimated insider threats cost their companies at least $500,000 in 2016, while 25 percent reported costs could exceed that amount. The study also found that 74 percent of organizations are vulnerable to insider threats. Of that number, 7 percent reported that they were "extremely vulnerable.

Common Behavioral Indicators

The most common indicator of an insider threat is lack of awareness. For instance, employees with savvy IT skills often create workarounds to technology challenges. When employees use their own personal devices to access work emails, they often create new vulnerabilities within the organization's physical security processes and IT systems.

The chief information security officer (CISO) must be aware of these patterns to detect suspicious motives, which requires a holistic and layered approach to user behavior analytics (UBA). The following are examples of behavioral indicators:  Editor's Note: Top 10 of 25 only because the list is too long.

1. Downloading substantial amounts of data to external drives;
2. Accessing confidential data that is not relevant to a user's role;
3. Emailing sensitive information to a personal account;
4. Attempts to bypass security controls;
5. Requests for clearance or higher-level access without need;
6. Frequently accessing the workspace outside of normal working hours;
7. Irresponsible social media behaviors;
8. Maintaining access to sensitive data after termination;
9. Using unauthorized external storage devices;
10. Visible disgruntlement toward employers or co-workers;

Remediation Pain Points

Insider threats are costly to remediate because they are very difficult to detect. A thorough investigation often requires companies to hire forensic specialists to determine the extent of a breach. It is also challenging to distinguish malicious activity from regular day-to-day work.

Users who have elevated access privileges often cover their tracks by deleting or editing logs, impersonating another user or using a system, group or application account. Proving guilt is yet another pain point, since offending users may claim ignorance or human error.

Steps to Combat Insider Threats

Most organizations lack procedures to deal with internal threats. Moreover, security architecture models have no room for insider threats. Security infrastructures primarily prevent outside attackers from gaining entrance to the network undetected, operating under the false assumption that those who are granted internal access in the first place are trustworthy.

To properly account for and remediate insider threats, organizations must establish a comprehensive, risk-based security strategy that includes the following four elements:

1. Information Governance, 2. Advanced Forensic Data Analytics, 3. Incident Response and Recovery, 4. Legal Considerations.

A Cross-Organizational Challenge

Combating insider threats is an organizational issue that crosses people, processes and technology and requires a detailed understanding of the organization's assets and security posture. It also demands a clear separation of duties, continuous monitoring of employee behaviors and a formal insider threat program that includes IT, human resources, legal and all other business groups. With the proper resources in place, a CISO can gather the actionable intelligence needed to thwart internal attacks and gain visibility into the highest-risk users. securityintelligence.com

Cyber security firm detects malware that steals money via mobile phones
"Kaspersky Lab experts have uncovered a mobile malware targeting the WAP billing payment method, stealing money through victims' mobile accounts without their knowledge." Experts at Kaspersky Lab have found traces showing that cyber criminals gang promulgating other trojans are sharing malware code among themselves. "Our research suggests WAP billing attacks are on the rise. tribune.com

Coming Sept. 12/13...

Google refunds advertisers for fraudulent traffic
In a move that may be the first in a battle against advertising fraud, Google has issued refunds to hundreds of advertisers for running ads on websites with fraudulent traffic generated by automated bots.

Besides tackling ad fraud, this could also help them to bring more authenticity to their metrics which advertisers question in terms of the return on investment (RoI) with ad fraud growing.

The refunds represent only a small portion of the original spending-7% to 10%-since rest of the money has already been passed on to site owners and middlemen, according to a media report.

This comes after a report by ad verification company Adloox stated that businesses globally are expected to lose a massive $16.4 billion to online advertising fraud in 2017.

It further said that 20% of the total digital ad spends were wasted in 2016 due to ad fraud.

Alphabet, Google's parent company, informed marketers and ad agency partners that their ads shown through the search engine had garnered fraudulent traffic generated by bots, which certainly would never click on their ads they had paid for to be shown. dnaindia.com

How AI Is Helping Wage War on Counterfeit Goods
Startup Entrupy uses machine-learning algorithms to detect whether a product is real or not.

In the wake of rampant imitations, technologists are developing tools that can help determine whether products are real or fake. Entrupy, a startup that uses a microscopic camera connected to a smartphone to take photos of the product for analyzation, recently added a mechanism that uses machine-learning algorithms to detect whether a product is real or not.

Since the method is based on machine learning, AI won't be able to identify the newest items simply because they haven't been classified within its system. But Entrupy is hoping it can work with companies like Apple whenever it launches a new product.

"Counterfeits flood the market as soon as something of high demand is released, such as iPhones or high-end sneakers," says Entrupy CEO Vidyuth Srinivasan. "We plan to support some of these products as soon as they are made available or in certain cases, with cooperation from brand-owners."

Srinivasan's vision for Entrupy is to help facilitate buyer confidence during the purchase of physical goods. "We want to be part of any transaction where there is a trust deficit, especially in the online world, where people cannot touch/feel the product," says Srinivasan. pcmag.com

Barnes & Noble's online sales fall 11% in Q1

Stores help Tailored Brands fulfill online orders amid Harvey's threat

Destination Maternity's CEO exits, and its online sales grow 30.2% YOY

Update: Trumbull, CT: Thieves stole at least $32,000 worth of jewelry from the Pandora store in the Westfield Trumbull mall, police said
Police are looking for the public's help to identify two women and one man suspected in the heist, which took place sometime before 4 p.m. on Saturday, Sept. 2. Video surveillance shows the man breaking into a display case while one of the women distracts a salesperson, police said. The second woman helped him empty the tray of jewelry into a bag. "The two then quietly leave the store," said Trumbull Police spokesman Lt. Keith Golding, in a statement. "The third female ... leaves the store a few minutes later." ctpost.com

Akron, OH: Shoplifter with booster bag and $3,100 in merchandise arrested;
two Macy's LP injured
A bystander, mall security and township police stepped in when a suspected shoplifter attacked two store security officers Friday night at Belden Village Mall. A Summit County man accused of placing merchandise at Macy's department store into foil lined bags was arrested after two store security guards were injured
Two suspects were removing more than $3,149 in Nike and North Face merchandise. One man was taken to the ground and handcuffed with the aid of a bystander, mall security and a township police officer. The suspect was jailed on felony charges of robbery and criminal tools possession. cantonrep.com

Pleasanton, CA: $1,800 Baby Formula Theft Leads To Heroin Bust
Two Oakland men were arrested after they allegedly tried to steal $1,800 worth of baby formula from a Pleasanton Safeway Tuesday evening. Two undercover police officers watched the suspects as they fled the grocery store on Santa Rita Road just before 6 p.m. The officers detained the duo and allegedly recovered the baby formula, along with heroin packaged for sales and other items indicative of narcotics sales. Brown had two warrants for drug sales offenses. pleasantonweekly.com
 

Bloomfield Township, MI: $1,000 in merchandise reported stolen from Ulta store
Bloomfield Township police are looking for a man suspected of stealing approximately $1,000 worth of merchandise from the Ulta Beauty Store on Telegraph Road. The suspect reportedly entered the store during the afternoon of Aug. 30, selected an Ulta Beauty bag and began filling it with boxes of perfume. He then fled the store with the merchandise which he didn't pay for. theoaklandpress.com

Marysville, WA: Two Wal-Mart thieves' getaway ends in fiery crash
The robbery was reported around 2 a.m. Sunday at the store in 64th Street NE as a woman tried to leave the store with a cart full of stolen items. She was confronted by a manager and pulled out a stun gun, stuck it against the manager and told her to back off. The manager did so, and the thief then pushed the items out to a waiting getaway car and she and the male driver drove off. Officers arrived right about that time, saw the fleeing car and gave chase. The thieves crashed a short time later in a parking lot at a High School. The car caught fire and officers were able to free the suspects from the car. komonews.com

Shootings & Deaths

Murfreesboro, TN: Witness fires 1 shot a thieves fleeing Victoria's Secret
Police in Tennessee are searching for suspects in the robbery of a Victoria's Secret, who were shot at by an armed witness while fleeing. Murfreesboro Police responded to a shooting incident at The Avenue Murfreesboro shopping mall late Saturday morning. Police said a person saw two men stealing from the store and fired one round as the suspects fled in a vehicle driven by a woman. The identity of the armed citizen was not disclosed. It's unclear if anyone in the car was hit by the bullet. The car hit two cars as it left the mall. seattletimes.com

Las Vegas, NV: Argument turns deadly inside a 7- Eleven;
clerk shoots and kills a man
One man is dead after being shot by a clerk inside a 7-Eleven on the east side of Las Vegas. Metro detectives said the incident started late Sunday night as a confrontation between three men and two store employees inside the store. Investigators said the three men left the store and returned about 45 minutes later. A fight resumed, and that is when a clerk shot and killed a man. lasvegasnow.com

Indianapolis, IN: 13 year old boy shot and killed outside Long John Silvers near Castleton Square Mall
A 13-year-old boy was shot and killed near Castleton Square Mall on Saturday. It happened just before 10 p.m. outside of Long John Silver's on 82nd Street. Police have not released information about what led up to the shooting or why the teenage boy was in that area. wishtv.com

Houston, TX: 3 injured in shooting inside Greenspoint Mall
One person was shot and two others grazed by bullets inside Greenspoint Mall on Sunday afternoon. The shooting happened in the food court around 5:45 p.m when a fight broke out. One of the men involved in the fight flashed a gun and shot another man who challenged him, investigators say. That victim was shot in the buttocks. He is expected to survive. Two other people were grazed by bullets. They were treated at the scene and released. abc13.com

Topeka, KS: Reports of multiple gunshots at Walmart
Topeka Police are investigating reports of several gunshots being fired at Walmart. Just after 3:30a.m. Sunday morning, officers and residents in the area heard multiple rounds being fired off in the parking lot of the store located on 37th St. Officers say there may have been at least two shooters and over 20 founds fired. After searching the area and checking with local hospitals, there are no reports of anyone being hurt, nor reports of damage by gunfire. wibw.com

Concord, NC: Police say no evidence found to back reported shooting at Concord Mills

Houston, TX: Three people wounded; 12 shots fired at a Texaco Station

Memphis, TN: Police shooting leaves suspect critically wounded; threats were made at retail staff

Flint, MI: Man shot at K & J Market later dies at hospital

Robberies & Thefts

Fred Meyer Jewelers in Beaverton, OR reported a Grab & Run on 9/8, items valued at $3,305

Kay Jewelers in The Bulls Eye, Lumberton, NC reported a Grab & Run on 9/9, item valued at $8,899

Kay Outlet in the Woodburn Prem. Outlets, Woodburn, OR reported a Grab & Run on 9/8 , item valued at $2,499

Kay Jewelers in the Town Square Shopping Center, Las Vegas, NV reported a Grab &Run on 9/8, items valued at $6,198

Jared The Galleria of Jewelry in the Carolina Place, Pineville, NC reported a Grab & Run on 9/9, item valued at $1,699

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The Right Way to Respond to Negative Feedback  Improving your work performance and advancing your career means receiving feedback that may be hard to hear. Opening up to hear negative feedback is difficult, but keeping an open mind and really digesting what is being told to you is key to seeing what this feedback is worth. Avoid these 13 behaviors. Learn something

Your Most Valuable Tool: Your Team's Feedback Loop  Providing your team with feedback is essential to make progress and reach success in any organization, but there also needs to be two-way feedback to really keep things running smoothly. To create a successful and effective feedback loop, follow these steps. Don't just give, also receive

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9 Signs an Employee Deserves a Promotion  One of the most common questions employees ask their bosses is "What can I do to get a promotion?" For some, the answer is simple: complete a certain task, gain enough experience or be next in line, but for other bosses, the focus rests on an employee's attitude. Here's the attitude to take if you want a promotion. Be a teacher

Start Conducting 'Stay Interviews.' They'll Stop Your Employees from Quitting  Nothing can prepare a leader for a resignation. It's nearly impossible to not take it personally, but instead of waiting for the exit interview to find out why someone's leaving, use a stay interview to keep your team engaged and loyal. Change perspective

Perception becomes reality slowly on a macro level and it's difficult to change it if it's incorrect or doesn't portray the truth. It's the same reason law enforcement separates witnesses to ensure clarity and truth. The group mind becomes influenced by opinion and agendas and distorts the true reality. One can only rely on daily vigilance based on doing what's right to hopefully impact the individuals one works with on a daily basis to carry the experience forward and be witness to what is right.

Just a Thought,
Gus

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