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September 17, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Tom Arigi named Sr Dir AP Western Business Unit for Wal-Mart.

Prior to joining Wal-Mart, Tom was Senior Vice President, Loss Prevention for National Stores Inc. Before that he spent a number of years working for Sears Holdings Corp. His roles there included Division Vice President of Loss Prevention; Director of Loss Prevention, Specialty; Regional Director, West; and District Operations Manager. Tom has worked in the LP and retail industry for over 13 years. Congratulations, Tom!


Chris Nichols was promoted to Vice President, Loss Prevention for National Stores Inc. 
Chris was previously Regional Director of Loss Prevention for National Stores Inc. Other LP positions he has held include Regional LP Director for Sears Holdings Corp., District LP Manager for Gap Inc./Old Navy, Regional LP Manager for Limited Too and Sr. Regional LP Investigator for KB Toys. Chris has worked in the LP industry for over 13 years. Congratulations, Chris!

Harold Hodnett
was named Director of Loss Prevention & Rx Inventory for Kerr Drug.  Harold has been with Kerr Drug since 1997. He is also Vice President of the Retail Loss Prevention Association of the Carolinas and a member of the Loss Prevention Advisory Committee for the National Association of Chain Drug Stores. Harold has worked in the LP industry for over 16 years. Congratulations, Harold!

Lori Galenski
was promoted to Director of Loss Prevention for Citi Trends.
  Lori has worked with Citi Trends for over 7 years. Her previous position with the company was Regional Loss Prevention Manager. Before that, Lori was Area Loss Prevention Manager for Polo Ralph Lauren, Area Loss Prevention Manager for Sports Authority and Loss Prevention Supervisor for Bealls Department Stores. She has worked in the LP industry for over 15 years. Congratulations, Lori!

Bloomingdale’s Black Tags Curb $8.8 Billion Fraud Bill  Returning a party dress the day after a big soiree is getting harder to do. Instead of just tagging merchandise before it’s purchased to prevent theft, the Bloomingdale’s department-store chain is keeping some garments tagged after they’re sold, too. The three- inch black plastic devices are in visible places, like the front bottom hemline, so they’re hard to hide when the garment is worn. Once shoppers remove the tags, which can’t be reattached, they can’t return the item. Bloomingdale’s, owned by Macy’s Inc., is using the tactic to combat a practice known as “wardrobing” — buying clothes and using them once — a form of return fraud, which the National Retail Federation estimates cost the industry $8.8 billion last year. For Bloomingdale’s, the new tags were a necessary move, said Marie Driscoll, founder of Driscoll Advisors, a New York- based retail consulting firm. A growing number of customers, including younger shoppers, were buying fancy dresses, wearing them once and returning them. “They are going to alienate customers that abuse the policy,” Driscoll said in a phone interview, “and I don’t think that is so bad.” (Source (Source

So, What’s a Little Surveillance Between Friends?
Retailers using data mining and loyalty programs, could get caught in the wringer if they don’t police themselves and those that gather the data. Customer surveillance, or customer analytics, has become a rallying cry throughout the industry and one of the most valuable tools in the retail arsenal. But the furor over the NSA’s actions, will likely unleash a spate of data privacy bills in Congress this year. The latest is the “Apps Act,” which requires consumers to sign off on privacy policies before using them. This moves the industry closer to European privacy laws, with very strict rules about what companies can and can’t do. The industry is more than capable of policing itself and making the best use of the data for itself and its customers. Never take consumers for granted and don’t keep secrets. Tell them how the information helps create a better, more rewarding shopping experience. Assure them that the data is safe and not for sale to outsiders. Make sure all IT security systems are up-to-date—even surpassing industry norms—and initiate oversight of your own IT departments. Most important, don’t abandon data gathering for fear of backlash—real or imagined. Collecting and analyzing shopper data is not an option. It is a business imperative for improving operations, sales and profits and anticipating customer demand. The competition for reliable information is intense, but cheaper to obtain from reliable outsiders then ever. Why not use it to its fullest. (Source

In-Store IT Investigation: Kohl’s
As a discount department store retailer, Kohl’s is targeting a middle-class consumer looking for decent quality merchandise at a fair price. Kohl’s array of in-store IT solutions reflects this “Middle America” marketing and merchandising approach by focusing on self-service technology that makes finding products and determining prices as quick and convenient as possible, rather than leading-edge solutions that might appeal to higher-income, connected shoppers. (Source

ShopperTrak Expects Holiday Retail Sales Will Increase in 2013 by 2.4% with traffic down 1.4%  Retail sales are forecast to rise 2.4 percent during the holiday season of November and December. However, shoppers are expected to visit fewer stores. ShopperTrak, the leading provider of shopper analytics, anticipates that while sales will rise, total retail store traffic will decrease slightly compared to last year. Holiday sales and store shopper traffic historically account for about 20 percent of annual retail activity. This year's sales increase builds on the 3.0 percent increase seen in 2012 versus 2011. The anticipated retail store shopper traffic decrease of 1.4 percent is down from the 2012 holiday season, which saw a 2.5 percent traffic increase from 2011. (Source

HBC names Saks new President and creates "cost-efficient platform of shared services" at HBC corporate  With the new President from Harrods in the UK their goals are "to operate and grow Saks as a separate business unit under the HBC umbrella.“ They also created a new Office of the Chairman to whom the the Holding Company and Shared Services heads will report. Among those shared services executives are: Chief Administrative Officer, Chief Financial Officer, Human Resources, General Counsel, President—Real Estate, Executive Vice President—Store Planning, Construction & Design, Executive Vice President—Shared Services Group. (Source

RetailNext Announces Version 4.5 of In-Store Analytics Solution for Brick-and-Mortar Retailers  Offers Largest Number of Data Sources and Analytics Sets in Industry Delivered via a Single Intuitive Platform. RetailNext 4.5, which includes an innovative, patent-pending, queue analytics solution for all retailers, including the specialty sector. The new in-store analytics solution also introduces a new group of metrics focused on customer behavior and experience. (Source

In January 2013, 327 million unique users illegally sought copyrighted content, generating 14 billion page views on websites focused on piracy  The amount of bandwidth used used to illegally download movies, TV shows, music, books and video games - copyright infringement in North America, Europe and Asia Pacific has grown nearly 160% since November 2011, accounting for 24% of total Internet bandwidth, according to a study from NetNames, the British brand protection firm. People are infringing all kinds of content, including films, television, music and games. Over 300 million people infringed copyright at least once. The results underscore the challenges Hollywood studios, music companies and other industries face in their long-standing efforts to combat piracy, which has spread rapidly along with the growth of Internet usage. (Source

BitPay Surpasses 10,000 Bitcoin Accepting Merchants
BitPay Inc, the world leader in business solutions for virtual currencies, announces it has over 10,000 approved merchants in 164 countries using its service to accept bitcoin payments. This milestone was reached almost exactly one year after the company approved its 1,000th merchant. The merchants in BitPay’s directory are diverse internationally, with approximately 50% located in North America, 25% in Europe, and 25% in the rest of the world. (Source Engages Carnegie Mellon University Students to Prevent Prepaid Fraud, the highest ranking and most-trafficked gift card website on the Internet, enlists the help of Carnegie Mellon University (CMU) students to fortify existing prepaid debit card fraud prevention systems. Unlike credit cards linked to individuals, prepaid debit cards can be anonymous, creating opportunities for money laundering and the use of stolen credit and debit cards to buy gift cards for unscrupulous activity. Jason Wolfe, CEO of, is establishing transaction monitoring processes that recognize and expose suspicious activity. (Source

New anti-counterfeit, printed plastic, 4-bit memory labels offering brand protection coming to market in 2014  Thin Film Electronics ASA, a publicly listed Norwegian developer of organic, ferroelectric, nonvolatile memory technology, has ordered equipment for a pilot production line that will make anti-counterfeit, printed plastic, 4-bit memory labels and will be part of a push on offering brand protection technology in 2014. Thin Film can deliver labels that can cost as little as 2 cents per unit and be more effective than holographic labels. Thin Film's smart labels require a low-cost reader that interrogates the label. Although the label requires only 4 bits, deliberately introduced differences in the thickness of polymer and the area of the memory cells and how they perform during multiple read-writes creates a mixed analog and digital signature that is almost impossible to fake. (Source

Roswell, Ga.-based U.S. Security Associates Inc. is issuing pink slips to 352 full-time employees  in Bexar, Harris and Travis counties after losing a private sector contract to Santa Ana, Calif.-based Universal Protection Service. Most, if not all, of the security officers are expected to be hired on by the new security firm, said Neal Mulchrone, U.S. Security's vice president of major accounts. “It's a situation where we lose a contract and another vendor is selected,” he said. “Our hope is that nobody ends up without a job, that they're either retained by the new contractor or we find them a position within our own company.” U.S. Security Associates is one of the nation's largest providers of security officers for both public and private employers. It has a workforce of about 46,000 people and operates 160 branch offices. (Source

ASIS announces Accolades winners
Access and camera systems dominated the 2013 ASIS Accolades Awards. Chosen for providing the most innovative new products, services and solutions, the 10 winners were announced Sept. 12. The 10 winners will be recognized during the ASIS International seminar, Sept. 24-27, at McCormick Place in Chicago. They are: Axis Communications, DAQ Electronics, FST21, HID Global, Medeco Security Locks, Samsung Techwin America, Sargent Manufacturing Company, Securitron Magnalock Corp., SRI International Sarnoff and Thermal Imaging Radar. (Source

Philippines’ Mall of Asia roof collapse injuries 11 year old boy  An 11-year-old boy was hurt when the ceiling of a portion of Mall of Asia, one of the world's biggest shopping centers, was damaged Sunday, September 15. In a statement on Monday, the SM Group, which owns the shopping mall, said the damage on a portion of the mall's South Arcade ceiling was "due to rains and strong winds." "The damage was minimal but an 11 yr. old boy was slightly injured. Full assistance was given to him by the SM team. The boy is doing fine now," SM said. The mall is among the 47 owned and operated by the group of Henry Sy Sr, the country's richest. SM Mall of Asia is one of the malls of SM Prime Holdings, the country's biggest integrated real estate and retail group. The mall opened in 2006 and attracts an average foot traffic of about 200,000 people. (Source

Quarterly Same Store Sales Results

Dave & Busters Q2 down 0.9% with total revenue up 3.9%





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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375    
Oct 464    
Nov 337    
Dec 265    
Total 4258 2703 4%ò


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Two men arrested for $1 million Caterpillar theft
East Peoria Police have arrested two men in connection with the theft of more than $1 million in Caterpillar property. Police recovered approximately $300,000 worth of Caterpillar property. During the investigation, it was discovered that the men had already sold approximately $485,000 worth of Caterpillar property online. While further investigation is needed to determine the full amount of the theft, East Peoria Police believe it will exceed $1,000,000. (Source

Burglars hit cigar warehouse in Hollywood, Florida for nearly $600,000 in cigars  A group of masked men broke into the Hollywood, Florida, warehouse where Alec Bradley Cigars stores its inventory, making off with more than half a million dollars worth of the company's finest cigars. The burglars cut a hole through the roof of the building using a high-powered saw, said Alan Rubin, owner of Alec Bradley, and gained access to the humidified warehouse. Using forklifts, they moved cases of cigars out to a stolen truck and made away with the merchandise, worth approximately $300,000 at wholesale, or nearly $600,000 at the retail level. "We didn't want to say anything because of the investigation," Rubin told Cigar Aficionado. He changed his mind, he said, when he heard of people in the northeast United States being approached with offers of buying Alec Bradley cigars at a steep discount. This isn't the first time cigar warehouses have been targets of crime. As recently as July, a group of six burglars broke into the Tamarac, Florida, warehouse of Florida Distributors Inc. and made off with about $250,000 worth of Dutch Masters machine-made cigars. (Source

Thieves crash truck into mall in smash-and-grab heist in Toronto  Toronto police are investigating a smash-and-grab robbery after a pickup truck crashed through the front of an Etobicoke sporting goods store early Tuesday morning. Shortly after midnight, officers responded to the Sporting Life store at Sherway Gardens, where a Ford truck drove through the front entrance and wound up inside the store. (Source

Skimming device found on Long Island 7-Eleven ATM
Nassau County police are investigating the discovery of a skimming device in Hicksville on Friday, August 23, and Uniondale on Friday, September 13, 2013 at 12:23 P.M. No accounts had been compromised and the investigation is ongoing. (Source

Total of 6 football players from Castleton State College suspended for Dick’s Sporting Goods theft  Six Castleton State College students have been indefinitely suspended from the institution’s football program following accusations of their involvement in a theft conspiracy. On Sept. 10, Vermont State Police Trooper Jason Johnson responded to a call from Dick’s Sporting Goods in Rutland Town regarding a possible theft. Johnson found George Andrew Busharis leaving Dick’s with two shopping bags. According to police, Busharis provided a receipt that showed one purchase of $3.20, but the merchandise he was in possession of totaled over $300. (Source

Dalton Police seek the identity of a shoplifter who stole $1000 of merchandise from Academy Sports  The Dalton Police Department is asking for the public's help with identifying two suspects who stole more than $1,000 worth of electronics from the Academy Sports and Outdoors store on Shugart Road. The stolen merchandise included a GPS unit and several wild game hunting cameras. (Source

Man pleads guilty to robbing a Kroger and BI-LO in Augusta; facing 10 years in prison  A man who said he held up two grocery stores to pay off his drug debt pleaded guilty Monday to robbery. Judge J. Wade Padgett accepted the plea agreement and sentenced Craig E. Roberts, 34, to 10 years in prison, followed by 10 years on probation. Roberts pleaded guilty in Richmond County Superior Court to two counts of robbery for the April 16 holdup at the Kroger on Deans Bridge Road and the robbery of a BI-LO store on Peach Orchard Road the next day. Robert Fraizer, 32, Roberts’ co-defendant in the robbery cases, has pleaded not guilty. (Source

Alabama man sentenced to 25 years for a Dollar General robbery in 2010
A Hayden man has pleaded guilty to and been sentenced for the armed robbery of a store nearly three years ago. Thomas Richard Betts, 28, admitted to robbing the Dollar General store on Nov. 15, 2010, just before closing time. Blount District Attorney Pamela Casey said that Betts forced two employees at gunpoint into an office and forced them to open the store safe, then stole more than $2,800. Betts then attempted to steal an employee's car for a getaway. Betts was sentenced to 25 years in prison for first-degree armed robbery, plus a $1,500 fine, court costs and a victim's assessment fee. In addition, Jennifer Finely Nix, 24, pleaded guilty to second-degree robbery for driving Betts to the scene and serving as his getaway driver afterward. Nix, also of Hayden, was sentenced to eight years and a $1,000 fine plus costs and fees. (Source

Orlando Police arrest 2 Romanian nationals for setting a skimming device on a Chase ATM  Orange County deputies arrested two men over the weekend, Octavian Barbu and Marin Bobre, accused of installing skimming devices at ATMs. Deputies arrested two men over the weekend, Octavian Barbu and Marin Bobre, accused of installing skimming devices at ATMs. The devices were found at Chase ATMs near the tourist corridor on Dr Phillips Boulevard and another on East Colonial Drive. The Orange County Sheriff's Office said Barbu and Bobre were caught in the act at the Chase bank on Dr Philliips Boulevard. Deputies set up surveillance at the bank after the bank's security company noticed one of the suspects walking up to the ATM and placing a skimming device on the machine. Deputies said the criminals didn't have to spend a long time at the ATM to hook up the device. They used something as simple as double sided tape to make the skimming device stick on the ATM. Deputies were able to catch one of the suspects when he came back to get the device and arrested him in the parking lot. Coincidentally, the suspect's accomplice was arrested the same night when deputies saw him walking through the same parking lot. (Source

Woman, 2 teens and a child all apprehended for shoplifting in a Oconee Walmart
A woman, two teens and a young girl were detained at Walmart on Sunday after store security identified them as shoplifters “working as a team,” according to an Oconee County Sheriff’s report. The older woman, Nicole Annette Johnson, 41, of Sycamore Drive, Athens, took “full responsibility” for the child’s actions in the store. As a result of her admission, the deputy additionally charged Johnson with contributing the delinquency of a minor. The loss prevention officer told the deputy the store was not interested in pursuing a charge against the juvenile. Brittany Michelle Bethke, 18, of Thomaston, and Allexandrah Shade Burke, 18, of Sycamore Drive, Athens, were each charged with shoplifting. The group had taken a long list of merchandise, including popcorn, nuts, candy and makeup, according to the report. (Source

Two shoplifting suspects arrested for robbery at a Dothan Kmart following assault on an employee  Two people were arrested after they allegedly robbed the south-side K-Mart. Dothan Police received a theft in progress complaint from the store on Friday, Sept. 13. Investigators say Christopher Ramos, 29, and Sabrina Michelle Griffin, 19, attempted to leave with merchandise they did not pay for. A store employee allegedly confronted the two outside of the business; Ramos pushed the employee out of the way and attempted to flee the scene. Ramos was apprehended a short period later and the property was returned to the business. Ramos and Griffin were both charged with third degree robbery. (Source

Smash and grab burglars hit Holt Renfrew and 2 cell phones stores in Calgary  Calgary police are investigating four smash-and-grab incidents Monday morning at a high-end department store, two cellphone stores and a pawnshop. The incidents took place within about an hour, but it’s still too early to determine whether all are related, said acting duty inspector Leah Barber. The first case was reported at the Holt Renfrew store at about 4:30 a.m. A window was broken and it’s believed a Louis Vuitton designer bag was stolen. Next, officers were called to Wind Mobile at about 4:45 a.m. to find the front door smashed. About 20 minutes later, police received a report of another smash-and-grab, this time at the Rocky Mountain Pawn Shop. When officers arrived, the offender was gone but a Honda Ridgeline truck remained at the scene. Finally, at 5:40 a.m. police were called to the Telus Store with reports of an alarm call. When they arrived, they discovered a window had been shattered. In all cases, investigators are still trying to pinpoint exactly what was stolen, and will consult with store owners and review surveillance tapes. (Source

LeRoy’s Jewelers in Louisville hit with a $6,999 grab and run
  The suspect entered the LeRoy’s Jewelers and said he was comparing prices and styles to that of Kay’s Jewelers, both in the Dixie Manor Mall. The suspect left and reentered the store ten minutes later claiming now he was waiting for his finance. The suspect held the ring set, even asked for another customer’s opinion, then fled with the 1-3/4 caret diamond and wedding band valued at $6,699.

Man stabbed after waiting for Grand Theft Auto release in London
A man was stabbed and robbed for his copy of Grand Theft Auto V after buying the controversial computer game just moments before. The 23-year-old victim was knifed after leaving the Asda store in Colindale where he had waited for almost an hour. Stores across the country opened their doors at midnight for the worldwide release - one of the biggest game launches ever. The victim was on his way home from the shop when he was attacked by the gang. He was then hit with a brick and stabbed. The attackers then fled with the computer game. (Source

Polo Ralph Lauren associate in Albany, New York busted for stealing $600 in merchandise  A man from Albany, N.Y., said he had lost a trip to Florence, Italy, as punishment for the activity leading to his charges of embezzlement and retail theft to which he pleaded guilty this week. Neil Rosen, 20, pleaded guilty in Bennington criminal court to three misdemeanor charges, one count of embezzlement and two counts of retail theft. In an affidavit, Officer Christopher Mason of the Manchester Police Department said Rosen had been an employee at Ralph Lauren Polo over the summer. On July 12, Rosen admitted in a statement that he had stolen from the store on five occasions, taking $40 in cash and about $600 in merchandise. (Source

Harvard Police Arrest Three In Walmart Theft, Child Endangerment Case
Three suspects are behind bars after allegedly stealing electronics from a Walmart. Dion Baugh, Kenneth Freund, and Shannon Luna were all arrested in connection to the incident that happened Wednesday. They've all been charged with retail theft and child endangerment of a youth. The child is only three years old. Baugh faces additional charges, including reckless driving. Police say the child was in the car the suspects allegedly used to flee the scene. (Source

Cincinnati Police seek robbery suspect of Walgreens Sunday morning  Police are looking for a man who entered a Walgreens on West Mitchell Avenue and demanded money on Sunday morning. A white male, 5 feet-5-inches tall wearing a black shirt with red design told an employee he had a gun when making the demand, Cincinnati police said. No gun was shown. (Source

Former Walmart Associate arrested following Police chase in Alexandria, Louisiana  A former employee of Wal-Mart has been arrested for allegedly stealing from the company. According to Alexandria Police Department, they have arrested Nathan Deal III, 23, of Alexandria, for trying to steal several laptops from Wal-Mart. APD said an officer observed a male subject acting suspicious in the rear of the North Mall Drive Wal-Mart on September 12. Through further investigation, the officer determined that a possible theft had occurred and attempted to detain the subject. APD also said the subject tried to resist by fighting the officer, before leaving in his vehicle. A pursuit followed and then finally ended with the man being taken into custody. The man was identified as Deal. The laptops were recovered. Deal is charged with one count of felony theft, one count resisting an officer, one count of aggravated flight from officer, one count of suspended driver's license, one count no insurance, one count no license plates, and one count contempt of court. (Source




ORC woman faces arraignment in mall thefts of more then $100,000 in two states  A woman believed to be responsible for stealing thousands of dollars in merchandise from popular mall stores Victoria’s Secret and Sephora is expected to be arraigned today on felony larceny and trespassing charges arising from thefts at Northshore Mall in Peabody. And Jennifer Santos, 28, of 48 Columbus Ave., Lawrence, will likely face similar charges in other jurisdictions, after security officers for several retail chains, including Abercrombie and Fitch, recognized her from thefts at other malls all over Massachusetts and New Hampshire, according to court documents. Police estimate that Santos was involved in the thefts of more than $100,000 worth of merchandise in the two states. Because of the interstate nature of the offenses, the U.S. Marshals service has also become involved in the case. The charges stem from an investigation that spanned several months this spring and summer, after police were told that a woman had stolen more than $24,000 worth of merchandise during six visits to Victoria’s Secret in the Northshore Mall. She allegedly stole as many as 100 pairs of panties and 50 bras at a time. Police, through their investigation, also learned that the same person was also stealing thousands of dollars worth of fragrances from the Sephora store. Investigators say she had taken more than $12,000 worth of high-end merchandise, including fragrances by Prada, Fendi and Gucci, slipping the bottles into a large shoulder bag. (Source

Organized Cargo Thefts the recent focus of the North Texas Crime Commission
The NTCC is a 63-year-old volunteer organization originally established to assist law enforcement in Dallas and Collins counties, now the organization has over 90 Police Departments and District Attorneys assisting in the fight with programs including crime prevention, homeland security and crime stoppers. Currently the NTCC is focused on cargo theft and ties to international organized crime. Information on cargo thefts is being supplied to the NTCC by the Southwest Transportation Security Council, which is working diligently and hopes to drop Texas from being on the list of top 3 states for cargo theft. (Source

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
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Vendor Spotlight

OPEN Merchandising System Prevents Razor Theft

In a recent store test, one U.S. retailer discovered that the OPEN Merchandising System significantly reduced theft and increased sales of razor cartridges. Just how much change occurred over the 11-week period? Prior to the installation of the OPEN Merchandising System, the retailer was selling an average of 16 units per week and losing 14 units per week to theft. After 11 weeks, the average sales were 33 units per week and average loses to theft were 3 units per week. This is a 106% increase in sales and a 79% reduction in shrink! Check out the infographic here for a quick overview of the test.

How does the OPEN Merchandising System work? It is essentially a product facing system that detects product movement and sends notification in the event of sweep. By allowing honest shoppers to access products in an open-sell environment that is monitored with integrated security, the “sell more/lose less” ideal can actually be achieved.

While these figures indicate a strong shrink reduction and sales increase for the razor category, OPEN is ideal for a number of small, high-theft products such as medicines, skincare, small electronics, fragrances and much more. OPEN is available in shelved or pegged formats and typically involves a retrofit of your existing fixture.

What type of merchandise do you currently keep behind the counter, in a locked case, or hidden behind bulky EAS devices? Or, perhaps you have unprotected merchandise that’s falling into the wrong hands. What categories are lagging in profitability due to losses or stagnant sales? Consider a simple test of the OPEN System in an underperforming category and discover what kind of results you can achieve. Click here to watch the video or to sign up to test the OPEN System in your store.

OPEN Merchandising System - Razor Cartridge Product Protection Results

Razor Cartridge
Before - 11 Weeks - After
Product Protection

Sell More
Salesñ 106%
ò 79%
Lose Less


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AP Manager in Training Walmart Ames, IA Wal-Mart
AP Manager in Training Walmart Phoenix, AZ Wal-Mart
AP Manager in Training Walmart Rogers, AR Wal-Mart
AP Manager in Training Walmart Corpus Christi, TX Wal-Mart
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AP Manager Home Depot Detroit, MI Home Depot
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Tom Arigi was named Senior Director of Asset Protection for Wal-Mart, West Business Unit.
Chris Nichols
was promoted to Vice President, Loss Prevention for National Stores Inc.
Harold Hodnett
was named Director of Loss Prevention & Rx Inventory for Kerr Drug.
Lori Galenski
was promoted to Director of Loss Prevention for Citi Trends.
Stacey Leary was named Regional Manager for Asset Protection Associates.
Jason Anderson was promoted to District Loss Prevention Manager for Sears Holdings Corp.

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6 Ways to Be a Hemingway-Level Productive Badass  Hemingway got up at the crack of dawn to start writing, finding it the best time to work.  We all need some advice to get our juices flowing, so take some tips from one of the world's most prolific writers and let your creativity begin and allow yourself to get things done! (Your time's sacred)

2 Types of Slacker Employees--And How to Get Them Back on Track  Businesses are filled with all sorts of workers, but how do you light a fire under those who would rather slack off? Whether these slackers are the types who make an excuse for everything, or don't meet their deadlines, it's up to you to coach them to get them on the right track. (You won't be sorry)

Are Star Performers the Only Employees Who Matter? Of course we all want the best on our teams, and it's usually those top players who are the most productive and the most engaged in their jobs. Research shows that companies get 80% value from 20% of their employees. (Use it to your advantage)

Use Charm to Succeed (Without Being Creepy)  As the saying goes, you won't succeed on looks alone, you also need to have a charming side if you want to be successful. If you're charming you will attract opportunity and will be able to engage others to see your cause. If you're not a natural charmer, use these tips to improve your skill. (But, don't be creepy)

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Listening and hearing what your internal customers are saying is critical if you expect to be successful with any program or project. Oftentimes, the speed of delivery negatively impacts the process of success and keeps us from hearing exactly what we need to hear when we so passionately roll out our programs and projects. After testing and reviewing our plans and being so committed to our beliefs, we often don't hear our retail partners once we've committed ourselves to a specific path. And sometimes it's not what they say that's important as much as what they don't say or as much as what they quietly say beneath their breath or maybe even how they react. Whenever you're rolling out a new program or project, use those interrogative skills, in a positive way, and read the reactions of your internal customers, because they will determine the success regardless of how good it is.

Just a Thought,
Gus Downing

Gus Downing

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