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ASIS International
63rd Annual Seminar

Sept. 25-28

California ORC Association Annual Training Conference
Sept. 28-29

2017 National Cargo Theft Summit, Atlanta
Oct. 4-5

Cyber Defense Summit
Oct. 10-12

National Association of Bunco Investigators Annual Training Conference
Oct. 11-12

Colorado Organized Retail Crime Alliance Conference
Oct. 17

Jeweler's Security Alliance 40th Annual Security Seminar & Expo
Mar. 13-15, 2018

See More Events


Check out the Daily's Exclusive Reports

Q2 and First Half Robbery Report

2017 Q2 and Half Year Retail Violent Death Report

2017 Q2/First Half Senior LP/AP Jobs Report

2017 Q2 Internet Jobs Report

2017 Q1 Retail Violent Death Report

2017 Q1 Robbery Report

2017 Q1 Internet Jobs Report

Q1 2017 Update

See more reports


'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey


The Armed Robbery Epidemic
Read Hayes, PHD, Dir. LPRC, Bob Oberosler, Group VP LP, Rite Aid, Kevin Larson, Sr. Mgr AP, Kroger

Quick Take 14

Developing Technology's Impact
Tony Cacciappoli, VP Corp AP, HBC, Pat McEvoy, Sr. Dir. AP Admin., HBC

Quick Take 13

Watch all published episodes here


2016 ORC Report

Read it here




2017 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

The Kroger Company Asset Protection "MAX/LPA-POS Transaction Monitoring Team"

"Fresh Food. Low Prices"


Top Row: Amy Collins - Analyst, Greg Billups -Support Analyst, Levi Brehm - Rx Monitoring Supervisor, Julie Brandenburg-Horn - Supervisor, Kevin Larson - Sr. Manager of AP, Andrew Tedrick - Rx Monitoring Analyst, Amy Gline - Rx Monitoring Analyst, Margie Requardt - Analyst, Matt Kartal - Analyst, Betsy Conn - Analyst

Bottom Row: Andrew Mooney - Analyst, Karly Vaught - Analyst, Maria Borisevich - Supervisor, Zara Pink - Analyst, Christy Lockard - Analyst, Sharon Sevier - Analyst, Jamie Boeh - Analyst, Chris Merrifield - Analyst, Becki Conway - Analyst, Sandie Karr - Analyst, Crystal Cook - Analyst, Kim Johnson - Analyst, Sam Tavalali - Analyst

Not pictured: Noel Corman - Analyst; Rosa Stephens - Analyst; Nova Snider - Analyst

Submit Your Group LP Selfie Today!



Jeff Yeats promoted to Director of Loss Prevention for Shoppers Drug Mart
In Jeff's new role he will oversee all Loss Prevention function's and work with both internal and external stakeholders in implementing best in class Loss Prevention programs to continue to reduce the organizations loss. Jeff joined Shoppers Drug Mart as a Loss Prevention Coordinator in 2008 in Calgary and was promoted to the role of Senior Manager of Loss Prevention for Western Canada in 2012 overseeing all Loss Prevention and the Loss Prevention Specialists in Western Canada. Prior to joining Shoppers Drug Mart, Jeff held Loss Prevention roles with increasing responsibility within Best Buy in Western Canada including the role of District Loss Prevention Manager.

Jeff is a passionate Loss Prevention leader and he will be tasked with continuing to reduce Shoppers Drug Marts loss, developing and implementing continuous improvement solutions, managing external vendors to provide best in class loss solutions, implement exception based reporting and continuing to partner with our Associate Owners to help them reduce both internal and external loss within their businesses. Congratulations Jeff!

Ariel Deno named Director of Asset Protection for DFASS Group

Ariel was previously the Regional Loss Prevention Manager for Michael Kors for over four years before taking this new leadership position. He's also held other loss prevention managerial positions during his 15+ years in the loss prevention industry including Executive Investigator for Lord & Taylor, Loss Prevention Manager for Century 21 Department Stores, Regional LP Manager for Dollar General, Regional LP Manager for Party City and LP District Manager for Office Depot. Congratulations Ariel!

Scott Sanford named Director of Loss Prevention for Forman Mills
Scott was previously the Manager of Organized Retail Crime for Ulta Beauty before taking this new role. Scott has held a variety of director level positions in the loss prevention and investigations industries, including Director of Loss Prevention for Dollar Express Stores, Director of Investigations and Training for Barnes & Noble, and Regional Director of Loss Prevention, Safety and HazMat for Lowe's. He was also a Regional LP Manager for Dunham's Sporting Goods, and a Corporate LP Manager for Concord Wrigley Drugs. Scott was in the United States Marine Corps for over six years. Congratulations Scott!


Rent-A-Center Asset Protection Continues Growth
and Transformation

Rent-A-Centers Asset Protection department continues to evolve supporting the development and growth of its team members with four promotions and one appointment.

Jim Carr, Senior Director - Global Asset Protection

"Our Asset Protection team continues to evolve as we align our strategies with the organizations. There is a continued focus on professional development and technology as we take a broader approach in supporting our business partners. As we continue to evaluate and deploy strategic initiatives that add value to the organization, I'm pleased to report we have grown our department by 10% and promoted 20% of our team members this year."

Mark Conachen promoted to Director Asset Protection - U.S. Field Organization
Mark joined RAC in November of 2008 and has excelled as a Regional Loss Prevention Manager, Divisional Loss Prevention Manager and Senior Zone Asset Protection Manager. Prior to joining RAC Mark held numerous loss prevention and operations positions at Lowe's, Home Depot and Target. Mark is Loss Prevention Certified, a Certified Fraud Examiner and a graduate of Michigan State University where he earned a bachelor's degree in Criminal Justice.

Jesse Vera promoted to Director Asset Protection - U.S. Operations

Jesse joined RAC in June 2012 and has been a top performer as a Divisional Loss Prevention Manager and Senior Zone Asset Protection Manager. Jesse brings diverse leadership experience in both Operations and Asset Protection from Toys R Us, Access Financial, Blockbuster and Radio Shack. Jesse attended Ranger College, Ranger, Texas.

David Cohen promoted to Senior Asset Protection Manager - Digital Initiatives & Central Investigations
David joined RAC in November 2015 as Asset Protection Manager - Omni-Channel. Prior to joining RAC, David held Director and Senior Manager leadership roles with Radio Shack and Blockbuster. David is a Certified Fraud Examiner, Certified E-Commerce Fraud Investigator and a graduate of City University of New York where he earned a bachelor degree in Speech and Language Pathology.

Tim LePelley, CFI promoted to Senior Zone Asset Protection Manager

Tim joined RAC in February 2012. He has been a leader and top performer as a Divisional Loss Prevention Manager and Zone Asset Protection Manager. Prior to joining RAC, Tim held leadership roles with Nordstrom, Brookstone and Saks Fifth Avenue. Tim is a Certified Forensic Interviewer and proud member of the United States Marine Corps.

Edwin Rodriguez named Asset Protection Manager - Audit & Training

Prior to joining RAC Edwin spent 23 years in loss prevention as a Regional and District Manager at Gander Mountain and Kohl's Department Stores. Edwin is a Certified Forensic Interviewer and veteran of Operation Desert Storm and Operation Desert Shield where he served as a member of the US Air Force.

Congratulations to the Rent-A-Center Asset Protection Team!

Submit Your New Corporate Hires/Promotions or New Position

Johnson Controls Sheds Light on Tyco Merger, Reveals What's Next
Few industry observers could have predicted that two of the best known and largest security systems integrators - Johnson Controls Inc. and Tyco Integrated Security - would merge into a single global powerhouse, but last year that is just what they did.

That historic deal also included the SimplexGrinnell fire contracting business and what fewer still could have fathomed: that in a flash Johnson Controls would also become one of security's top product manufacturers by integrating Tyco's Security Products division.

The tidy price tag for it all was reportedly $20 billion - a bargain, say some analysts. Having decided to shed its automotive business and more heavily focus on its strong competencies and footprint in tech-centric commercial and industrial building solutions, Tyco Johnson Controls obtained what had been called the world's largest pure-play security/fire protection company following its 2012 spinoff separating it from ADT North America and flow control business. Read more in today's Vendor Spotlight column below.

Increased Felony Thresholds, Opioid Crisis Driving Retail Theft
A panel of retail and law enforcement representatives discussed recent trends related to drug laws, sentencing reform and retail theft at the Council of State Retail Association's (CSRA) Annual Meeting in Portland earlier this month.

The topic resonated with the audience for several reasons. The link between drug addiction and property crimes is well-known and drives many policy discussions related to criminal justice reform. And retailers have a front row seat to witness the effects of both addiction and changes in sentencing guidelines.

After voters passed Proposition 47 in 2014, California implemented some of the nation's sharpest reductions in penalties, reducing many drug-related and theft crimes to misdemeanors. Property crimes in many counties have increased more than 25% since the ballot measure passed and made all thefts of less than $950 a misdemeanor.

Another factor driving up thefts has been the opioid crisis, said Sacramento County District Attorney Anne Marie Schubert. Some California counties had more opioid prescriptions than people in 2016, she said, citing a Sacramento Bee article.

Oregon retailers also face a changing legal landscape. Oregon has been a leader in decriminalizing drug-related crimes, legalizing marijuana before California did. However, efforts to reduce penalties for some retail theft crimes failed in the 2017 Oregon Legislative Session.

Changes in the criminal-justice system's approach to theft and drugs eventually will affect most retailers in one way or another, panelists said. Schubert was joined on the CSRA panel by Woodburn Police Chief Jim Ferraris, Ted Potrikus of the Retail Council of New York, Jason Brewer of the Retail Industry Leaders Association and Barbara Staib of the National Association for Shoplifting Prevention. oregonbusinessreport.com

IAI Offers New Associate CFI Designation
The International Association of Interviewers (IAI) is proud to announce the Associate Certified Forensic Interviewer (ACFI) designation. The ACFI designation is intended for individuals who do not meet the experience requirements for becoming a Certified Forensic Interviewer (CFI), but have obtained the necessary interviewing and interrogation experience.

"The ACFI gives individuals the recognition they deserve for their studies and possible intended career path, as well as shows others the seriousness of their commitment to the professional skillset of a CFI," said Wayne Hoover, CFI, Executive Director of IAI.

ACFI Eligibility
Those eligible for the ACFI designation include high school graduates who plan to pursue and study forensic interviewing and interrogation techniques leading to possible careers in the loss prevention, fraud examination, forensic accounting, law enforcement, auditing, regulatory compliance, and corporate security fields.

Learn more about the steps to earning an ACFI designation at certifiedinterviewer.com.

Civil Unrest in St. Louis

Weekend of Disruption Takes Economic Toll on St. Louis
A weekend of protests following the not-guilty verdict in the murder trial of former police Officer Jason Stockley has delivered what some activists promised: disruption to the metropolitan area's economy.

For people who counted on big concerts downtown or small-business owners who banked on a weekend of sales, the loss is fairly easy to quantify. A smaller paycheck. An unexpected repair bill. Fewer customers.

The protests forced U2 to cancel a concert at the Edward Jones Dome, St. Louis' largest venue. Singer Ed Sheeran also called off a show. The St. Louis Symphony and a Shakespearean Theatre group canceled performances, too.

The longer-term effect on the region - one that was convulsed just three years ago by Ferguson protests - is unclear.

For some hotels, restaurants and retailers, paying for plywood and replacement windows is only the beginning. Some businesses have trimmed operating hours before and after protests, resulting in lost revenue and fewer hours for employees.

Democratic state Rep. Bruce Franks, a protest organizer, said making the entire community uncomfortable is an important part of the demonstrations. Franks said protests would continue, but he did not say when or where.

"Folks got to pay attention, right?" Franks said Monday. "Do we just say, 'Oh, it's another case where an officer's found not guilty and leave it at that'? No, we get out here and disrupt and make our presence felt." stltoday.com denverpost.com

More St. Louis protests expected Tuesday after quiet night

St. Louis officers chant 'whose streets, our streets' while arresting protesters

St. Louis mayor to meet with protesters after nights of violence

Broken glass and plywood art: Volunteers clean up Delmar Loop after damage

Walgreens Wins FTC's OK To Buy 1,932 Rite Aids For $4.3 Billion
Walgreens Boots Alliance said it has "secured regulatory clearance" for an amended agreement to buy 1,932 Rite Aid stores for $4.375 billion.

The announcement Tuesday means the nation's largest drugstore chain will buy fewer Rite Aid stores than it announced in June but Walgreens finally has all of the regulatory approvals it needs after two years. In June, Walgreens said it would purchase 2,186 stores for $5.175 billion.

The Rite Aids that Walgreens is buying are primarily located in the Northeast and Southern U.S., Walgreens said. The Rite Aids will gradually be converted to "the Walgreens brand in carefully planned phases over time," Walgreens said.

Meanwhile, Rite Aid will end up operating about 2,600 stores, six distribution centers as well as EnvisionRx, its pharmacy benefit manager, RediClinic and Health Dialog, the company said. forbes.com

Toys 'R' Us Collapses Into Bankruptcy Thanks to Crushing Debt
Toys "R" Us Inc., the ultimate toyland for a generation of postwar baby boomers, filed for bankruptcy thanks to a crushing debt load from a buyout and relentless competition from warehouse and online retailers.

The retailer, which has 1,600 stores in 38 countries, said its hand was forced after an attempt to restructure out of court sparked a press report about a potential bankruptcy, spooking critical vendors and credit insurers. But it intends to make the best of the situation and reorganize in time to come back in force for the holiday shopping season. bloomberg.com

A second round of bankruptcy for ailing retailers equals 'Chapter 22'
Struggling retail companies across the U.S. are shuttering their stores and declaring bankruptcy - again. Of at least 10 merchants to file for Chapter 11 protection from creditors in the past year, four are taking the trip to bankruptcy court for the second time in as many years.

While the ins-and-outs of bankruptcy are inscrutable to the average customer, at its heart the process exists to give beleaguered companies a fresh start free from crippling debt. The recent spate of "Chapter 22s," as the industry sardonically refers to second filings, demonstrates an unpleasant truth in corporate finance: It's not always enough to keep the companies alive. digitalcommerce360.com

Cargo theft accounts for a tenth of claims in the last decade for transport and logistics insurer
TT Club, the specialist transport and logistics insurer, has said that cargo theft has accounted for a tenth of claims that it has dealt with in the last decade.

Writing on the insurer's website, Mike Yarwood, a senior loss prevention executive at TT Club, said that while there are some geographical hot spots were cargo theft occurred, the problem was a global phenomenon and one which has yet to be overcome in any part of the world. Yarwood said that it was notable that theft hot spots were not restricted to areas suffering economic down turns as affluent regions where high value consumer goods are destined were equally susceptible to theft. Just eight commodity groups account for 60% of cargo thefts: Electronics (17%); food & drink (14.81%); clothing (10.13%); metals (5.59%); machinery (5.26%); cosmetics (4.18%); chemicals/ oils (1.59%); minerals (1.17%); and medicine (0.99%).

TT Club data analysis has identified discernible patterns which show the most popular times to steal cargo. Theft incidents are more frequent between Monday and Friday, with Thursday showing as the most vulnerable day of the week. The occurrence of theft will be influenced by factors such as peaks and troughs in freight movement, including ship calls in certain ports. In terms of average value, Sundays indicate a more targeted approach, while Friday thefts are the most lucrative. claimsmag.co.uk

Love's Travel Stops Acquires Speedco From Bridgestone Americas

Kohl's to accept Amazon returns in Chicago and LA

Food stamp recipients can click and collect groceries at some Walmarts

Kroger's "moonshot" to solve hunger, eliminate waste

Quarterly Same Store Sales Results
AutoZone Q4 comp's up 1%, net sales up 3.3%; full-year comp's up 0.5%, net sales up 2.4%

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality


Johnson Controls Sheds Light on Tyco Merger,
Reveals What's Next

SSI gives the industry its first in-depth look into the Johnson Controls-Tyco merger and what it means for both the supplier and installer channel sectors.

Few industry observers could have predicted that two of the best known and largest security systems integrators - Johnson Controls Inc. (JCI) and Tyco Integrated Security - would merge into a single global powerhouse, but last year that is just what they did.

That historic deal also included the SimplexGrinnell fire contracting business and what fewer still could have fathomed: that in a flash Johnson Controls would also become one of security's top product manufacturers by integrating Tyco's Security Products division.

The tidy price tag for it all was reportedly $20 billion - a bargain, say some analysts. Having decided to shed its automotive business and more heavily focus on its strong competencies and footprint in tech-centric commercial and industrial building solutions, Tyco Johnson Controls obtained what had been called the world's largest pure-play security/fire protection company following its 2012 spinoff separating it from ADT North America and flow control business.

With $30 billion in annual revenue and 120,000 employees spanning 2,000 locations serving 150+ countries, this combination brings together best-in-class product, technology and service capabilities across controls, fire, security, HVAC and energy storage to serve a spectrum of markets including large institutions, government, commercial buildings, retail, industrial, small business and residential.

With operations still based in Milwaukee (as part of the merger global headquarters are now in Cork, Ireland) where inventor and founder Warren Johnson established the firm as Johnson Electric Service Co. in 1885, Johnson Controls has spent more than 130 years dedicated to customer-focused innovation.

What does the monumental combination mean for the security dealer and integrator community, and the industry at large? How will the company be organized and branded, and what will be the strategic vision?

While its integrated services business model is of competitive interest, of particularly keen concern for dealers/integrators is what becomes of top product brands like Software House, American Dynamics, DSC, Exacq, Kantech, Sur-Gard and Visonic, among others.

At last, through in-depth interviews with Vice President & General Manager of Security Products David Grinstead and Vice President of Global Centers and Sales Support Daryl Haga, the picture is made clear. The two executives discuss synergies, operations, challenges, technologies, R&D, markets, recurring revenue, personnel, partnerships and more.

Click here to read the full Q&A.


Equifax Update

Equifax Suffered a Hack Almost Five Months Earlier Than the Date It Disclosed
2nd security 'incident' happened in March
Top execs sold $2M in stocks in August

Equifax Inc. learned about a major breach of its computer systems in March -- almost five months before the date it has publicly disclosed, according to three people familiar with the situation.

In a statement, the company said the March breach was not related to the hack that exposed the personal and financial data on 143 million U.S. consumers, but one of the people said the breaches involve the same intruders. Either way, the revelation that the 118-year-old credit-reporting agency suffered two major incidents in the span of a few months adds to a mounting crisis at the company, which is the subject of multiple investigations and announced the retirement of two of its top security executives on Friday.

Equifax hired the security firm Mandiant on both occasions and may have believed it had the initial breach under control, only to have to bring the investigators back when it detected suspicious activity again on July 29, two of the people said.

The revelation of a March breach will complicate the company's efforts to explain a series of unusual stock sales by Equifax executives. If it's shown that those executives did so with the knowledge that either or both breaches could damage the company, they could be vulnerable to charges of insider trading. The U.S. Justice Department has opened a criminal investigation into the stock sales, according to people familiar with the probe. bloomberg.com

Equifax Exec Departures Raise Questions About Responsibility for Breach
With two senior technology officials stepping down from Equifax late last week, experts say the question now is whether responsibility for the recently disclosed data breach at the company should in fact go all the way to the top.

Equifax on Friday announced that chief security officer Susan Mauldin and CIO David Webb were "retiring" from the company effectively immediately. Two other executives have been appointed to their roles in an interim capacity, Equifax said in an update.

The announcement was careful to avoid all suggestion that either Mauldin or Webb were being fired over the breach, although it was clear their departures were directly related to the incident, which exposed personally identity information on 143 million US consumers.

In a separate development, BloombergMarkets on Monday reported that the US Department of Justice has opened a criminal investigation into whether three top Equifax executives broke insider-trading laws when they sold company stock in the days immediately following the breach. Equifax CFO John Gamble, the company's president of workforce solutions Rodolfo Ploder, and president of U.S. information solutions Joseph Loughran together sold nearly $2 million in stock in early August, a few days after the breach discovery. Equifax has said the executives did not know of the massive data compromise at the time. darkreading.com

Scourge of Outdated Software Creates Massive Cyber Risk
Problems with patches, software updates still a mainstay of corporate technology

The massive cyber breach at Equifax Inc. illustrates how data thefts often stem from the failure to keep software up to date, an essential element of security that experts say can confound enterprise technology executives.

Cybersecurity analysts say an examination of these breaches reveals why it's becoming harder than ever for chief information officers and chief information security officers to track and manage the vast network of computer systems in an enterprise, and in turn, patch or fix those systems to minimize security vulnerabilities.

In some cases, a company's infrastructure is so massive that technology experts might not even be aware that certain computer systems, software and servers exist. This is especially true in the age of so-called shadow IT, in which employees can easily develop or purchase IT solutions without permission from management.

Technology groups also might be understaffed and may not have the resources or bandwidth to deploy all software patches, or they might be struggling to identify which patches to prioritize, said Jeff Pollard, principal analyst at Forrester Research Inc..

Many IT executives also have to make their case to upper management for why certain patches need to be deployed over others, and they need to ensure that a patch isn't going to break an application or system, or cause a disruption to customers or employees, he said. wsj.com

Shutterfly Can't Escape Illinois Biometric Privacy Class Action
Online photo company Shutterfly Inc. faces consumer Illinois biometric privacy law class claims that it allegedly extracted and stored non-user facial images without written consent, a federal court ruled Sept. 15.

The case is being closely watched by the technology sector as more companies employ facial recognition technology and capture more consumer biometric data. Apple Inc., for example, recently unveiled its iPhone X model, which includes user facial recognition to unlock the smartphone. bna.com

Swiss Shut Down 'Fake' E-Coin in Latest Cryptocurrency Crackdown

Study: Cash-free society could be here sooner than you think

Attacks on Android Devices Soared 40% in Q2


Two-Step Verification: Do You Have It Turned On?

Recently I was with a friend and former colleague who keeps getting locked out of his Gmail account. When I asked him if he has two-step verification turned on, he said - no.

Two-step verification is a secondary authentication method when logging onto email, social media, or corporate accounts. Most, if not all, of the major online service providers of email, banking and social media offer two-step verification free of charge. When logging in from an unrecognized computer or mobile device the service provider sends a text message or push notification to an application, like messaging. This ensures no one can access your account even if they have your password.

Check out this link for the instructions on enabling two-step verification on most major sites: http://twofactorauth.org



Coming Sept. 20/21...

ORC from Investigation
to Recovery

The Zellman Group has been the acknowledged leader in civil recovery, restitution and LP analytics for 20 years. They recently expanded their offerings to the retail community to include a full-service ORC Recovery solution. James Welborn, Attorney at Law; William Ramos, Director, ORC Recovery; and Ben Dugan, Director of Field ORC Investigations, tell us how Zellman can assist retailers with background and asset searches, compiling documentation for presentation to law enforcement, assisting with law enforcement relationships and assistance with recovering losses through the courts.

Quick Take #15

Co-MCs Joe LaRocca and Amber Bradley power through the fourth hour of our marathon live-streamed digital fast-break conference. 

Solution Providers: Have a video or commercial you want to publish? Contact us



Build your own bomb: How Amazon's algorithm helps suggest explosive recipes
Items under 'frequently bought together' tabs guide users how to make dangerous explosives

Amazon is linking potential bomb-making components under the "frequently bought together" tab, guiding its users to all the ingredients required to make an incendiary device.

The simple products are widely available in shops too, but Amazon's algorithm recommends product combinations.

As reported by Channel 4 News, the online retail platform's algorithm pairs items that customers tend to buy in one shopping basket. Chemical ingredients which can be combined to make explosives and volatile mixtures for pyrotechnics were also grouped together in this way.

Shoppers are therefore guided towards a common chemical compound used in food production can make explosive black powder. The chemical is recommended by al-Qaeda in a bomb-making manual that has been used in a series of attacks including the Boston Marathon bombings.

These results appear if users search for specific chemicals, like steel ball bearings, push button switches and battery connectors and cables, said Channel 4. independent.co.uk

Hidden Fees and Delivery Charges Leading Cause of Cart Abandonment: Report
Consumers' buying habits have shifted dramatically in the decade since the first iPhone ushered in the age of the smartphone. And, just in the past year, a quickly increasing number of those consumers are shopping online and gaining comfort doing so on their mobile devices, according to a new report from online payment provider Paysafe. Overall, 68 percent of respondents in a poll of Canadian, U.K. and U.S. shoppers said they shop online rather than in physical stores more than they did a year ago. And, 62 percent reported being increasingly confident about using a mobile phone to shop for and order products.

Conversion remains a problem for retailers, with 67 percent of those surveyed by Paysafe acknowledging they have abandoned an online shopping cart in the past month. The most common reason for abandoning an online purchase-cited by 42 percent of respondents-was hidden transaction fees or delivery charges. Forty percent reported they simply wanted to shop around more. Security concerns or difficulty getting a payment approved were identified by only 11 percent as a reason for abandoning an e-commerce transaction. cardnotpresent.com

Uber Goes on Rare Legal Offensive, Suing Ad Agency for Fraud

Macy's will hire 20% more holiday employees this year to help fulfill online orders

Update: Falmouth, ME: Nearly $20,000 of stolen merchandise recovered by Police
Police have arrested three men from New York in what authorities are calling an organized shoplifting scheme. The men, all from Brooklyn, were arrested Sept. 14 after police confronted them as they exited the Walmart on U.S. Route 1. All three have been charged with organized retail theft, which is a Class C felony.

Lt. John Kilbride of the Falmouth Police Department said, "The suspect vehicle has been seized pending a search warrant, and we are confident further stolen merchandise will be recovered," the release added. "Falmouth Police detectives will be working with other law enforcement agencies and retail businesses to establish the actual scope" of the thefts.

Kilbride said Monday that the thieves "stole a lot of alcohol and dozens of boxes of teeth whitening strips" from stores in town, which included Rite Aid and Shaw's supermarket. He said the thieves had somehow gained access to the special keys that unlock the anti-theft caps on liquor bottles and used bags lined with aluminum foil to avoid detection.

In all, Kilbride said, merchandise worth between $15,000 and $20,000 was found in their vehicle. He said authorities are unsure whether the group planned to sell the stolen items, but called it "a big operation" likely affecting several communities in multiple states. theforecaster.net

Cortland, NY: Three suspects sought in theft of $10,000 worth of baby formula from Walmart
NY State Police are looking to locate three suspects in connection with the theft of about $10,000 worth of Enfamil powder baby formula from the Cortland Walmart. Police said the thefts occurred in August and September of this year at the Walmart on Bennie Road in the town of Cortlandville. Investigators believe that the same three suspects are responsible for stealing formula from Walmart stores in Johnson City and Cicero. cortlandvoice.com

Elizabeth City, NC: Man arrested in $40,000 Jewelry Robbery from a kiosk
in Southgate Mall

A 50-year-old Elizabeth City man with a prior record is behind bars for allegedly committing felony larceny of a kiosk-based jewelry business at Southgate Mall late last week. As an employee of Gems and Gold was preparing to close the kiosk for the evening when a male approached, grabbed trays of jewelry from the counter and fled. According to N.C. Public Safety records, Lionel Johnson has a history of convictions dating as far back as the early 1990's. dailyadvance.com

Kingwood, MD: State Police investigating a $9,000 electronics theft from WalMart
Trooper L.S. Hall spoke with the store's loss prevention personnel, who said an unknown man removed the electronics between 3-5 a.m. Monday and left in a gold- or silver-colored, newer-model Chevrolet Malibu. theet.com

Woodbridge, NJ: Booster Bag woman busted with $524 in CDs from FYE Music
Glendora Pitts, 41, of Linden was arrested at around 6 p.m. Saturday, Sept. 16 for allegedly shoplifting from the Woodbridge Center Mall. Store security at the FYE music store in the mall said they watched as the woman helped herself to 36 CDs from a display case. She put the CDs in a white booster bag and walked out of the store, taking $524 worth of CDs with her, they said. Store security ran after her and stopped her. The booster bag was inside a Justice shopping bag. patch.com

Fairfield, CT: Kohl's Shoplifter said Stolen Jewelry Would Pay
For Kids Diapers

A "known shoplifter" was arrested Saturday for attempting to steal nearly $400 worth of jewelry at Kohl's on Tunxis Hill Road. Hector Correa, 34, told officers he planned to sell the jewelry on the street to pay for diapers for his children. A loss prevention officer noticed Correa in the store selecting jewelry and putting it in his pocket before leaving the store. When Correa saw security waiting for him in the parking lot, officers said he ran back into the store, where he was detained. Correa was charged with sixth-degree larceny. dailyvoice.com

New York, NY: New York County Criminal Court hearing for suspect who allegedly fraudulently purchased Apple gift cards
Court control hearing for Annie Vuong, charged with identity theft in a 394-count indictment for her alleged role in an identity theft ring that fraudulently purchased Apple gift cards. latimes.com

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Shootings & Deaths

Killer of a Marijuana Shop Mgr. gives a TV Reporter a full Jailhouse Confession
A man accused of kidnapping a Cheney marijuana store employee on lunch break last week gave a jailhouse confession to KHQ on Monday. Donovan Culps described how he shot Cameron Smith three or four times after Smith declined to sell him pot products because he didn't have identification. He told KHQ he was "having a bad day" and that Smith "got the ugly side of it" on the afternoon of Sunday, Sept. 10.

The shooting set off a regional manhunt for Culps, who said he dumped Smith's body and then abandoned the car in an empty lot near Airway Heights before heading back home to the Yakima area. Culps said during a taped interview that he didn't approach Smith that day with the intention of killing him. Instead he wanted to fight him. The two exchanged words and Culps fired on Smith "because he was disrespecting me." spokesman.com

Kansas City, MO: Boost Mobile Employee shot, killed while trying to stop
an Armed Robbery

The Kansas City Police Department is investigating a homicide following a shooting near Longview Road and Blue Ridge Boulevard. That incident happened around 3:15 p.m. at the Boost Mobile Store in the 6800 block of Longview. One person was rushed to an area hospital with life-threatening injuries. They later died as a result of those injuries. Police said this incident started as a robbery. The person who was killed was an employee who was just walking out of the store at the end of his shift when he heard the robbery happening inside. He went back in and saw a female co-worker being robbed. He tried to break up that robbery and that's when police said the suspect shot the man. kmbc.com

Albuquerque, NM: Circle K Employee shoots Armed Robbery suspect
A Circle K clerk shot and critically injured a man who was trying to rob the convenience store Monday afternoon, according to Police. Officer Luis Hernandez said around 3:50 p.m. police were called to an armed robbery at the Circle K on Eubank. He said they were on their way to the store when they were told the robbery suspect had been shot by a clerk. Hernandez said the suspect was still breathing when he was taken to the hospital. He said the suspect's gun was still inside the store Monday evening. Officers also learned there had been another armed robbery at a nearby business about 20 minutes earlier, he said. abqjournal.com

Robberies & Thefts

Decatur, GA: Doris Payne, notorious 86 year old jewel thief, is free; judge revoked her probation and threw out her latest charge
The 86-year-old Georgia woman who has stolen about $2million in jewelry over the last six decades has been released from jail after her latest alleged robbery attempt. Doris Payne was freed on Friday after a DeKalb Superior Court judge revoked her probation and threw out the latest charge against the woman, according to the sheriff's office and her attorney. 'There was not enough new evidence on the new arrest,' the attorney, Marissa Goldberg, told The Atlanta Journal-Constitution. 'She's free.'

She was arrested at a Walmart in Chamblee, Georgia, in July after she allegedly took $86.22 in merchandise from the pharmacy, electronics and grocery departments, according to Chamblee police.

Payne was already serving 120 days of house arrest, for stealing a necklace from Von Maur at Perimeter Mall in 2016. She was additionally served three years probation and was banned from shopping in any mall in DeKalb County. dailymail.co.uk

San Bernardino County, CA: Cell Phone Theft Ring Uncovered At Nocturnal Wonderland
According to a San Bernardino County Sheriff's news release, over 40 stolen phones were recovered at Nocturnal Wonderland this weekend. Officials say a cell phone theft ring of five members was responsible. This is not the first time that a cell phone theft ring has been discovered at a California music festival; a New York man was arrested on weekend one of Coachella Valley Music and Arts Festival with over 100 stolen cell phones in his possession. edmtunes.com

Suspicious Robber in Aldi Store Causes Chaos, Lockdown
Police say the suspect walked into the store dressed like a normal customer, but once inside covered up his head and face so the cameras couldn't identify him. Police released a segment of the surveillance video before the suspect disguised himself in hopes it might help catch a robber who caused chaos on busy Bluemound as police put areas businesses on lockdown to search for the him. Police believe this suspect has already hit several Aldi stores. In August, a man robbed the Oconomowoc Aldi. And back in March, two guys hit the Waukesha Aldi. It's unclear whether that's related. wisn.com

Hong Kong: Manhunt for 3 after brazen $3M Tsim Sha Tsui jewelry store robbery
Three thieves fled on a motorbike with HK$24 million ($3 M) worth of jewelry after smashing a store window with hammers in one of Hong Kong's busiest shopping districts on Tuesday. The brazen smash-and-grab raid took just 10 seconds to execute and prompted local police to mount a citywide manhunt. scmp.com

Sydney, AU: International Crime Gang suspected of a string of jewelry heists
Four Chilean men are behind bars after facing court over their alleged roles in the burglaries as police hunt more offenders. The men - aged 23, 30, 43 and 52 - were charged over more than 17 robberies committed in the past two months. They were all arrested at Sydney airport on Saturday. Two were pulled off a plane bound for Santiago at the last minute. yahoo.com

Zion, IL: Man held on $1 million bail in Verizon Wireless armed robbery; police seek second suspect

Overland Park, KS: Shoppers react to latest crime at Oak Park Mall, where police have taken proactive measures against criminals

Denton, TX: Local store clerks, managers worried as armed robberies continue

Macy's in Arlington, VA reported a Grab & Run on 9/18, items valued at over $1,000

Kay Jewelers in the Blue Ridge Mall, Hendersonville, NC reported a Grab & Run on 9/18, item valued at $8,900

Piercing Pagoda in the Concord Mills, Concord, NC reported a Grab & Run on 9/18, item valued at $169

Guam: Macy's LP nabs a Coach bag thief; charged with $700 felony theft


Baton Rouge, LA: Louisiana man sentenced to 25 years in Federal prison for series of C- Store Armed Robberies
The U.S. Attorney's Office in middle Louisiana says in a news release Monday that 46-year-old Keith Migual Williams of Baton Rouge was also ordered to pay $13,000 in restitution to the victims. Williams pleaded guilty in April to five counts of interference in commerce by robbery and one count of using a firearm during a violent crime. Prosecutors say Williams used several weapons, including guns and pepper spray, and that he forced store clerks to fill a large duffel bag with cartons of cigarettes. heraldcourier.com

Memphis, TN: Man Convicted of 1990 Killing of a Liquor Store Owner
Prosecutors in Memphis say a man has been convicted in the fatal shooting of a liquor store owner 27 years ago. The Shelby County district attorney's office says 61-year-old Stanley Owens was convicted Thursday of voluntary manslaughter in death of 47-year-old Edward Askew. Askew was shot during an attempted robbery of his liquor store on Feb. 9, 1990. Owens was shot in the thigh during a struggle, but was able to get away. Memphis police received a call three years ago from a federal prison inmate in Alabama who provided accurate details of the shooting that were never made public. He also identified Owens as the gunman in the holdup. usnews.com

Credit Card Fraud

Univ. of Florida Housing Director suspected of $180k in credit card fraud
A top University of Florida housing official has been charged with stealing more than $180,000 to buy $16,000 worth of lunches, nearly $45,000 in furniture and $37,000 more in electronics, a report shows. Azfar Mian, 41, senior director of UF housing and education, was arrested Monday night and charged with grand larceny of more than $100,000. According to a UF police report, Mian used state funds to buy $25,000 in household items, more than $11,500 in maintenance items like lawn mowers and more than $44,000 for miscellaneous items including internet service, electricity and seven cellphones. gainesville.com

Chicago, IL: Local Art Gallery has a $7,100 chargeback issue with PayPal
A local gallerist says he's a victim of a modern day art heist, and police said it was perpetrated by a savvy con artist who's on the run. Now that gallery owner has a warning related to a popular payment technology. The convicted con artist has a high profile name. Police had already issued a warrant for his arrest before he was accused of new crime at an art gallery. Now the gallery owner wants to know why one of the world's largest internet payment tools won't help him after he says he was scammed. abc7chicago.com


Jamaica Customs Agency seized $65M in Counterfeit Goods in last 2 years


Bizarre Tobacco - Omaha, NE - Armed Robbery
Boost Mobile - Kansas City, MO - Armed Robbery/ clerk shot & killed
Chuck's Donuts - Belmont, CA - Armed Robbery
Circle K - Albuquerque, NM - Armed Robbery/Shooting
Diplomatic 1750 - Chicago, IL - Burglary
Dollar General - Mardela Springs, MD - Robbery
Drury Inn - Columbus, OH - Armed Robbery
GetGo - Columbus, OH - Robbery
Gems and Gold - Elizabeth City, NC - Robbery
McDonald's - Coram, NY - Armed Robbery
Northeast Gold and Silver Exchange - Hazelton, PA - Burglary
Paul's Cigars - Beaverton, OR - Burglary
Speedee Mart - Norfolk, NE - Armed Robbery
Victor Valley Liquor - Victorville, CA - Armed Robbery
7-Eleven - Clinton Township, MI - Robbery


Daily Totals:
12 robberies
3 burglaries
1 shootings
1 killed



None to report.

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Tackle To-Do Lists and Improve Productivity

A Good Way to Get More Things Off Your To-Do List is Adding More to Your Not-to-Do List  It's true, you can get more done by doing less. This is one of the secrets to success and happiness. Ask yourself these questions, and if the answer is no, it doesn't make your final to-do list. Stick to your true north

5 Questions Productive People Ask Themselves to stay Focused  We all get side-tracked, our minds wander to Facebook, browsing on Amazon, or maybe catching up on your favorite sports team stats. You're not doomed to always losing focus, here's how you can work around distractions and keep productive. Food affects focus

You Can Become Highly Productive If You Start Keeping a 'Defensible Calendar'  High performers know one secret to getting things done: they have become masters of their priorities and schedules. Create a 'defensible calendar' and you, too, can remain distraction-free and get your important tasks finished. Your ideal day

The 1 Question That Can Boost Your Productivity  Just looking at a to-do list can make some feel overwhelmed, there's no way all of it will get done! In that moment, when all seems lost, just ask yourself one question, and you'll be able to identify your priorities and give your productivity a boost! "What matters now?"

Sometimes the best reaction is no reaction as the old expression "Silence is Golden" is more applicable than most think. Especially in a situation where you're unfamiliar with the surroundings, the people, the cultural beliefs, or the boundaries. The key is having the self-discipline not to react or speak. It can help prevent you from going too far or showing anger and it just may keep you from destroying a relationship or your reputation. Reacting is easy - listening and bidding your time isn't.

Just a Thought,
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