Ice in His Veins ... Literally
Interview with John Matas, VP Asset Protection/ Investigations & ORC, Macy's
By Amber Bradley
If you ask John Matas what has taught him the most about leadership, he'll tell
you ice hockey, specifically coaching ice hockey at different levels. John has
coached high school ice hockey for more than 18 years; the man has ice in his
veins, literally. It seems that quality makes him a perfect candidate for
becoming one of the nation's leading voices on asset protection, investigations
and tackling organized retail crime.
John Matas, CFE, CFI, has been Vice President Asset Protection/Investigations &
ORC (Organized Retail Crime) at Macy's, Inc. since 2009. He also deals with
asset protection and employee theft in Macy's more than 700 stores. With over 30
years of experience in the security field, John has been described as an
energetic, smart, and inspiring leader.
Always eager to speak out about the state of ORC and ORC activists today, John
says ORC isn't a new phenomenon. But, he says, he has seen dramatic changes in
the "techniques" used by organized criminals over the past few years. He
contributes these changes to the expanded ability of ORC operator's access to omni-channel commerce and the continued ability to fence merchandise easily and
Cat and Mouse
John admits that all retailers face a "constantly evolving environment" as they
try to not only service, but also protect, their customers. Organized crime
rings today include cybercrime, fraudulent gift cards and credit cards, identity
theft, website hacking, even the use of robots that continually enter account
numbers into computers until they find ones that work. "The availability and
expertise of the technical resources available to the criminal community is
amazing. It's a never-ending game of cat and mouse," says John.
The LP professional has a tough job staying ahead of the bad guys. John points
out that it is very important to stay relevant in this ever-changing field.
Security personnel must understand the new computing and network technology and
try to use reverse engineering in order stay one step ahead of the criminals. In
the long run, developing offensive maneuvers gets much better results than
John warns that without resources and legislation, the future growth of ORC
activities will be detrimental to the retail sector. ORC's reach is growing
rapidly. "It is not just a bunch of shoplifters hitting retailers. These
criminals are part of individual conspiracy operations that use retailers as
their means for theft, fraud, counterfeiting, and money laundering activities."
John believes that the negative impact of ORC is under-calculated, citing that
industry numbers are reported based on participating retailers' feedback. "What
about all those retailers that aren't reporting theft loss, especially the types
of loss not typically associated with ORC such as fraud, brand counterfeiting,
cyber activity, identity theft, etc.?" he asks.
"Past cyber-breach of some major companies, though underrepresented in the
reported numbers, need to be included in the overall ORC impact since the loss
of customer data will inevitably be used as a vehicle for fraud. The retail
industry represents about 25% of the nation's workforce and the nominal Gross
Domestic Product. Do the math, but who would have thought that close to a full
percentage point of our annual GDP is lost to the ORC phenomena." says John. He
adds federal and local law enforcement struggle with the cost to investigate and
prosecute ORC activity when compared to other types of crimes.
John's Wish List
John believes the damage to reputations/brands and the loss of dollars have
significant implications for retail organizations. There are actions that can be
taken to address the problems associated with ORC and its far-reaching arms of
criminal activity. John Matas has a wish list of actions he would like to see
taken regarding ORC.
Here's John's Wish list:
||Adoption of official federal
legislation concerning ORC that are enforced at
|Understanding on the part of
legislatures about the true financial impact of ORC on the retail community. Knowing the impact retail, and subsequently ORC
loss has on the economy, legislators could earmark funding for federal and state
law enforcement to attack and curtail ORC operations.
|Creation of a master national ORCA
network and database that would organize information held by the 30
or so regional anti-ORC consortiums now operating
nationwide. This super-database would provide clarity and insight on ORC
activity nationwide - not just at the regional level.
Working ORC investigations at the state level is not enough. He points out, for
example, that New York and California do not have ORC legislation passed. In
some areas, discussions and actions are taking place only at the regional level.
There really needs to be concerted effort at the national level.
John and Chris DeSantis, his Director of ORC
at Macy's, are at the forefront of retail
efforts to fend off and prosecute ORC operations and operators. John loves what
he does and urges others who have a passion for investigations to learn about
ORC and get active in identifying and deterring ORC activities. Training and
experience are great teachers. He suggests that those entering the loss
prevention field should find a mentor who can help them better understand the
leadership impact their jobs have within each retailer. "Calculating the myriad
of ORC and collecting counterintelligence in the marketplace through
collaboration, legislation and technology are the tools we continue to develop
in retailer efforts to attack ORC," says John.
Michael Mell was promoted to Senior Director, National
Design - East for Se-Kure Controls. Mike
has been instrumental in working with retail display manufacturers, fixture
houses, catalog resellers and hardware chains to provide retail security
solutions for 12 years. In his new role he will oversee the Visual Display
Division and will be responsible for business development, marketing and product
strategy. Mike is a graduate of Northern Illinois University. Congratulations
Retail Fraud - New York Conference Sells Out
New York Goes Global
- New York
has been created to give US retailers easy access to international expertise in
the business of loss prevention.
By bringing together top retailers, experts, academics and law enforcement
agencies drawn from not only the US but also more widely from the rest of the
world, we hope to create a hotbed of truly international expertise and
collaboration, to discuss and promote best practice and to ever more effectively
work together to fight crime. Retailers attending Retail Fraud - New York can
expect to see presentations from an international array of leading experts
offering new and exciting viewpoints and concepts.
This is the world's leading provider of LP conferences all over the world.
Connecting Loss Prevention executives in this digital age is critical when
considering the international growth most U.S. retailers are embarking on. By
developing relationships with these colleagues across the globe it allows you
access information and resources that you normally wouldn't have exposure to.
It's a great opportunity to expand your network and truly go global in this
shrinking world where technology puts them right next door at the end of an
Editor's Note: Certainly the content will be important and well worth the
attendance. However, the networking opportunity in this particular model will
be even more important, especially for those already engaged in their
international expansion plans and for those that are part of or a division
of international retailers.
It's a great accomplishment to have a "full house" and the team at Retail Fraud
should be congratulated on their efforts. As the world is getting smaller - the
LP industry is going Global! We'll be attending and we hope to see you there.
Threatened Wal-Mart Employees Have the Right to Stand Their Ground -
Five LP employees law suit
Wal-Mart employees can't be fired for refusing to stand-down when confronted
with a violent customer threatening imminent harm, Utah's highest court ruled.
The case, a wrongful termination lawsuit brought by five employees, asked under
what situations do employees of Wal-Mart Stores Inc. have the right not to
withdraw from a violent situation and disobey company policy of non-resistance.
The five employees suing Wal-Mart handled loss-prevention at two Wal-Mart
locations, investigating and preventing theft of merchandise. They were
fired for violating a company policy that requires workers to withdraw from
potentially violent confrontations and call law enforcement.
The question in the case was whether the right of self-defense in Utah provides
a basis for a wrongful discharge claim. The fired employees claimed that they
properly exercised their right to defend themselves. Lawyers for Wal-Mart said
that the company has a stronger interest in discouraging employee vigilantism,
enforcing its policy of "deescalation and non-confrontation" and deterring
workers from flouting it.
In a decision handed down Thursday, the Utah Supreme Court, citing the Utah
Constitution's right of self-defense and the state's "Stand Your Ground"
statute, disagreed with the company.
Although we acknowledge that Wal-Mart's interest in regulating its workforce is
important, we conclude that there is a clear and substantial public policy in
Utah favoring the right of self-defense....[T]hat policy is of sufficient
magnitude to qualify as a substantial public policy exception to the at-will
employment doctrine, but only under the narrow circumstances where an employee
cannot withdraw and faces imminent serious bodily injury.
Randy Hargrove, a spokesman for Wal-Mart, told Law Blog the court's decision
"sets a bad precedent" for businesses and their customers.
Retailer's Guide to Defending Against Workplace Violence -
Violence is Leading Cause of Workers Death in Retail - 85% Involve Crime
Violence is a leading cause of workplace deaths in the last 15 years and
causes 48 percent of worker deaths in the retail industry, according to the
Bureau of Labor Statistics. According to the Bureau of Labor Statistics, in
2013, 85 percent of retail industry workplace violence involved some sort of
crime. The rest may occur because a customer targeted a store or employee,
an employee attacked coworkers or the company, or domestic or gang violence
followed an employee to work. Moreover, violence may not always mean physical
violence. The Occupational Safety and Health Administration defines violence to
include intimidating and threatening conduct, and California recently passing a
law that targets "abusive" behavior.
Whatever its source, when violence occurs at a retailer, the media and
government enforcement agencies pay close attention. OSHA is ready to enforce
the broad "General Duty Clause" requirement that every employer provide a
workplace that is "free from recognized hazards that are causing or are likely
to cause death or serious physical harm" to the employer's employees.
1. Conduct a hazard assessment of physical security and employee
vulnerabilities at work.
2. Implement engineering and administrative controls.
3. Develop a comprehensive workplace violence policy.
4. Train and empower employees (and even visitors).
Retailers Prep for Pope Francis' First U.S. Visit
The city has not revealed the cost of arranging for Pope Francis' 38-hour New
York City stay, or its expected economic impact, either positive or negative.
Aside from Secret Service agents making the rounds inspecting area stores for
Pope Francis' safety and warnings of the impending security check points,
staffers at stores on Fifth Avenue are getting ready for what the city has said
will be the greatest number of street closures in New York City history.
Representatives of stores including Michael Kors, Façonnable, Banana Republic,
Cole Haan and Zara said they planned to close a few hours early Thursday
afternoon in advance of the pontiff's evening prayers at St. Patrick's
Cathedral. A/X Armani Exchange and Salvatore Ferragamo are among those taking a
Staff at Saks Fifth Avenue, Topshop, H&M and Uniqlo insisted they will keep
normal business hours and Thursday night's Saks-sponsored Purple Purse charity
event at the Oak Bar at the Plaza hotel with Kerry Washington and Tommy and Dee
But it's not only Midtown that the pontiff's visit will impact. Pope Francis is
covering a large portion of the city, on Friday alone traveling from his Upper
East Side nuncio to address 170 world leaders at the United Nations' General
Assembly, followed by a trip to the 9/11 Memorial and Museum downtown before a
late afternoon visit to Our Lady Queen of the Angels School in East Harlem. En
route to Madison Square Garden, the pope mobile will cruise past 80,000-plus
ticketed fans in Central Park. By Saturday, the gridlock and traffic delays
should ease, since the pope will be jetting off to Philadelphia.
The Secret Service is taking the lead on setting up security measures for the
pope with support from the Federal Bureau of Investigation and the New York
Police Department, said New York City Mayor Bill de Blasio, during a press
conference Monday. The U.S. Department of Homeland Security, Swiss Guards and
Italian Carabinieri are also said to be involved. The extent of the manpower
dedicated to the New York leg of the pope's trip, and the expense, has yet to be
revealed. Staffers at Aritzia, Façonable and a few other Fifth Avenue stores
within blocks of St. Patrick's Cathedral said Secret Service agents have
started to do sweeps of their stores, as well as the upper floors of their
When the last pope came, there were snipers on the rooftops of every building,
about seven helicopters overhead and the streets were just shut down. All these
buildings have a lot of security guards but there will be cops out here like you
can't even believe," he said. wwd.com
Francis, 'People's Pope,' Is Security Teams' Headache - the largest
mobilizations of security officers in American history
The United States - a pilgrimage that poses one of the biggest security
challenges of his two-and-a-half-year papacy. "The crowds throw things," Mr.
Clancy, who took over as the head of the Secret Service last October, said in an
interview. "They throw flags, dolls and, obviously, babies towards him. It's
difficult because we don't want our agents to overreact. He doesn't want to see
an overreaction, either, but you don't want to miss anything."
When Francis arrives in the United States on Tuesday for a five-day visit, the
Secret Service will take the lead in what is considered by national security
experts to be excruciatingly difficult: protecting a pope who does not want to
stay in his popemobile.
The Secret Service will not discuss how many agents and police officers will
take part in protecting Francis during the trip, which will include stops in
Washington, New York and Philadelphia. But with crowds expected to number in the
hundreds of thousands, federal officials say it will be among the largest
mobilizations of security officers in American history.
To try to protect Francis, officials will be taking several unusual measures:
Large holding pens will be erected along the pope's motorcade routes for
onlookers who have been screened for weapons and explosives. No selfie sticks
will be allowed near the pope.
Francis will bring his own security detail, led by Domenico Giani, the inspector
general of the Vatican police and security. His security team also includes
members of the Swiss Guards, the 500-year-old army of men who take an oath to
protect the pontiff. The Secret Service, aware that the Argentine pope is not a
fluent English speaker, will always have an agent nearby who speaks Spanish.
To prepare for the pope's interaction with crowds, the Secret Service held
special training sessions for its agents at its campus in rural Maryland.
Pope Francis' U.S. Visit Snarls Delivery Businesses
The papal visit will also have a big impact on e-commerce. An estimated 404,000
packages, or 1.3% of total U.S. volume, are at risk of delay in the affected
areas. United Parcel Service Inc. told its customers that it will suspend
pickups and deliveries in parts of the three cities--impacting a total of 28 ZIP
Codes--during the pontiff's visit because of the cities' stringent security
measures. FedEx Corp. said it won't cancel service, but warned customers of
service delays and disruptions in a wider area totaling 1,210 ZIP Codes.
The U.S. Postal Service also warned of suspended deliveries in parts of
Philadelphia and other delays, and said it would remove mailboxes along Pope
Francis' travel route "in the interest of safety and security."
Last week, New York City Police Commissioner William Bratton said that the
pontiff's visit, combined with a meeting of the U.N. General Assembly and other
events, presents New York with the largest security challenge it has ever faced.
It will be one of the biggest disruptions to regional delivery company
Eastern Connection since the Sept. 11, 2001, terrorist attacks.
Police: Terrorists may impersonate emergency responders during Pope's visit
Federal law enforcement authorities are quite concerned over the possibility
that impostors could breach the security around the Pope while he's visiting the
U.S. Since early last week, several federal and state agencies have sent law
enforcement bulletins out to authorities in Virginia, Washington DC and
Pennsylvania warning that Pope Francis's security perimeter could be entered by
terrorists wearing first responder uniforms including EMT's, firefighters, law
enforcement or private security guards.
A recent alert also acknowledged that uniforms from emergency agencies have
been stolen, lost, misplaced or mishandled and that they are also easy to
purchase at any uniform supplier's website with little or no credential
Additional concerns noted in the bulletins were also the uptick in emergency
vehicle look-alikes that have crossed the U.S.-Mexico borders in recent years
including police and sheriff patrol vehicles and ambulances. According to one
official, if Hollywood can create believable replicas of emergency vehicles, so
can terrorists. It is essential that all first responders carry picture
credentials and that law enforcement verify questions uniforms or
6,000 NYPD officers on duty to protect Pope Francis
Who will pay for the Pope's visits to D.C., New York, and Philadelphia?
OSHA fines Pier 1 Imports $86,100 for safety violations at area warehouses
In a news release issued Monday, OSHA said it cited the Fort Worth-based home
furnishings retailer for two serious violations at its Fort Worth distribution
center on Trinity Boulevard. According to the citations, forklift operators
"were not trained, evaluated and certified by persons who have the knowledge,
training and experience to train them, exposing the employees ... to hazards. A
third serious violation was cited at the the company's Mansfield location on
Heritage Parkway involving damaged storage racks that exposed employees to
"falling objects and struck-by hazards." oshatoday.com
UK: Harrods forced to pay $28,000 to terminated Security Guard; stopped
colleagues from carrying coffee cups through the store
A former Irish Guardsman who claimed that a Harrods director and her PA launched
a witch-hunt to have him sacked as a security guard after he stopped them
carrying coffee through the luxury department store has been awarded £18,000 by
an employment tribunal. John Perrett said he was following health and safety
rules when he stopped the merchandise manager Caroline Lyons, and assistant
Chloe Marsh, from carrying the beverages into the store - an act that is against
company policy. He said the women were rude and aggressive and tried to
intimidate him by saying they were getting the coffee for the HR and Retail
Director, Sarah Andrews. He was later dismissed from his $1,425-a-week job for
Judge approves sale of 95 A&P stores to Acme, Stop
Quarterly Same Store
CarMax Q2 comp's up 4.6% with net sales up 7.9%
AutoZone Q4 comp's up 4.5% with net sales up 7.9%
All the News - One Place - One Source - One
The D&D Daily respects your time & doesn't filter retail's reality
RILA refutes claims of retailers lagging in EMV compliance
The Retail Industry Leaders Alliance (RILA) is refuting public claims about
retailers lagging behind banks and card networks in transitioning to EMV
compliance. Randy Vanderhook, executive director of the Smart Card Alliance,
said in a San Diego Union Tribune article that although consumers have largely
been issued EMV-compliant chip cards, retailers have not been activating
terminals or completing chip migration.
"Retailers are making a multi-billion dollar investment to protect customers and
reduce credit card fraud," said Brian Dodge, executive VP of RILA.
"Unfortunately, the claims being presented by the financial services industry
represent an attempt to mislead reporters and consumers, rather than provide the
facts surrounding the upcoming Oct. 1 liability shift."
RILA urges chip and PIN
The upcoming Oct. 1 deadline for retailers to accept EMV-compliant, chip-based
payment cards or face increased fraud liability mandates that retailers read
card information stored in chips. However, the mandate does not specify whether
the card be further verified by a PIN number or customer signature, and the
Retail Industry Leaders Association (RILA) has a clear preference.
American banks and credit unions are predominantly issuing cards that only
require a customer signature, rather than an accompanying PIN number, to verify
the transaction. In Canada, Europe and the rest of the industrialized world,
chip and PIN is the norm.
RILA argues that the PIN adds an extra layer of security, and makes it even more
difficult, if not impossible, for cybercriminals to replicate counterfeit cards.
Knowledge Gap Widens Between C-Suite and IT
When it comes to alerting C-suite executives about cyber-risk, IT and security
professionals are still doing a terrible job, bogged down in technical jargon
and a lack of business context. The problem starts with the monopolization of
the risk management function by IT and security consultants. According to a
survey of large and medium-sized businesses in the UK, board level ownership of
cyber risk numbers just 19.4 percent, and only 16.6 percent place cyber risk in
the top five on the risk register, despite the severity a realization of cyber
Webinar: How Saks Fifth Avenue saved millions in energy costs
Learn how Saks Fifth Avenue reduced its energy use by 23% and saved millions of
dollars - with no adverse impact on the customer experience - at a Webinar on
Thursday, September 24, 2015, at 2 p.m. (EST). Hear first-hand how Saks is
adding to its bottom line by reduced energy consumption. Gary Levitan, senior
manager of energy and utilities for Saks' parent Hudson's Bay Company will
explain how the retailer used data to win budget approval for energy efficiency
projects - and build longer-term energy plans.
Click here for more information and to register.
Pizza Hut testing beacon technology at all 1,471 locations in China
Yum Brands subsidiary Pizza Hut is using devices from global beacon technology
provider Sensoro at all 1,471 locations in mainland China through Sept. 23.
While currently Pizza Hut has only announced a test of Sensoro beacon technology
in Chinese stores, the technology could well find its way to U.S. locations in
the future. Retailers and consumers in China are generally ahead of their U.S.
counterparts when it comes to using beacons, making China a good location for
Nearly Half of Federal Agencies Were Targets of Insider Threats in the Last
Year, Despite Formal Prevention Programs
Windows devices account for 80% of malware infections via mobile networks
Debit cards lag credit cards in EMV migration,
putting banks at risk
Southern Imperial Introduces New Corporate Brand
Rockford, IL: Southern Imperial, Inc., a leading designer and
manufacturer of fixture and display solutions for the retail industry, is
pleased to announce a new brand campaign currently underway. The new brand
identity and logo design reinforces the company's rich history while
simultaneously reflecting the exciting operational and cultural changes
occurring within the company today.
The key element of the brand campaign is the new corporate logo. The solid blue
"S" reflects the reliability and trust that Southern Imperial has built over its
50-year history. The integrated, green "I" provides a fresh representation of
the extensive offering of innovative solutions the company provides.
"We are extremely excited about the changes at Southern Imperial, and the
opportunity we have to create and deliver exceptional value to all our
customers," said Steven Vandemore, CEO and President of Southern Imperial. "Our
new corporate brand delivers a modern, approachable identity that reflects not
only our progression as a company but also our lasting commitment to providing a
best-in-class product and service experience."
About Southern Imperial, Inc.
Southern Imperial, Inc. of Rockford, IL, with factories in Centerville, GA and
Xiamen, China, is one of the industry's leading designers and manufacturers of
store fixture hardware and retail display solutions - delivering proven results
and influencing point-of-purchase for the nation's top retailers and their
suppliers. For more information about Southern Imperial, visit
www.southernimperial.com or call toll free (800) 747-4665.
Keys to Collaboration:
Building Effective Public-Private Sector Partnerships
With ORC losses estimated at $30+ billion per year, retailers and law
enforcement agencies have been increasingly working together through
public-private partnerships to collaborate, share intelligence and enhance
investigative results. In this LPNN interview moderated by
Joe LaRocca, RetaiLPartners, hear from
three distinguished law enforcement partners who are involved in these efforts:
Eric Ives, Unit Chief, International
Organized Crime Task Forces, FBI; and
Cpt. John Romero
Det. Joe Hopkins
of the LAPD Commercial Crimes Division. Learn how the LAPD is addressing
cybercrime, how LAAORCA has helped retailers solve major cases, and how to best
engage law enforcement at the local, state and federal levels.
Episode Sponsored By:
Long Beach' Sendoff
LPNN Quick Take #17
Amber Bradley, Calibration, LLC and Gus Downing
and Mike Crissman of the D&D Daily, sign off from "Live in Long Beach"
at NRF Protect 2015. Thanks to all the sponsors who helped make the event
possible and all the LP leaders who participated in interviews throughout the
day. We hope these sessions have helped add value to you and your career (click
here to watch any episodes you missed).
Thanks for watching and we'll see you at our next live LPNN broadcast in NYC
in January 2016!
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video or commercial you want to publish?
Report: EMV will double online retail fraud
A new survey reinforces what many already know: EMV makes in-store fraud much
harder, but it drives would-be criminals online. Based on the experience of
other predominantly English-speaking nations that switched to EMV-compliant
payment cards, terminals and processors, online retail fraud will more than
double in the U.S.
In comparison, online retail fraud rose 100% in Canada and Australia, and 89% in
the U.K., in the first three years after those countries switched to EMV
compliance. Trustev expects in-store fraud in the U.S. will drop greatly at
retailers who upgrade to EMV-compliant terminals. However, online fraud will
dramatically grow as criminals shift their fraudulent activities online, where
chip-based cards offer no additional protection against fraud.
Who Commits Online Advertising Fraud and How to Stop It
It's easy to jump to the conclusion that thieves are the only ones committing
fraud. But that's far from the reality. Every day, innocent consumers
unknowingly commit several forms of online fraud. Perhaps you're a fraudster,
too. Before jumping to too many conclusions, let's look at some of the more
1. Click Farms - These click farms employ hordes of underpaid workers
armed with active social media profiles. Since these are real people, it's very
hard to identify them without looking closely into their activity.
2. Traffic Brokers - Some traffic brokers knowingly purchase traffic
generated by a bot farm, and then sell it to unsuspecting advertisers and
3. Internet Bots - Bad bots do quite the opposite of the good bots. These
bots are usually part of a botnet (more on that in a moment), which performs
illegal or questionable activity.
4. Botnets - Botnets, or groups of bad bot-infected computers, form a
network of infected zombie-computers that are controlled by cybercriminals
looking to carry out illegal plans on your behalf.
5. Fraudulent Affiliates - In many circumstances, affiliates make a set
commission for each lead they generate on behalf of the advertiser or brand.
Fraudsters recognize it's easier to copy them versus trying to join them,
creeping on unsuspecting affiliate marketers and clients alike.
Banks still in search for the right consumer authentication technology for
mobile and online customers
Banks have been on a mission to find the right technology to verify mobile and
online customers in a way that is secure, yet quick and painless for the
consumer. According to speakers at the Finovate Fall conference, many banks have
rolled out voice, fingerprint, iris, and facial recognition software during 2014
and 2015. Solutions are needed more than ever, given the rise of mobile banking
and the amount of personally identifiable information that has been stolen or is
openly available on the internet for fraudsters. The different approaches in the
industry show how unsettled this market still is, and how individual methods of
verifying identity have their strengths and weaknesses. And fraudsters have been
able to tie stolen identities to their own biometrics. They steal bank
customers' identity information (data breaches make this data readily
available), buy a new iPhone, and call their bank to authorize the loading of
the stolen identity onto the new device.
Mobile Payments Remain Rare This Holiday Season
eMarketer estimates that 22.6 million people in the US will use a mobile device
to pay for a transaction at the point of sale (POS) this year. That's up 41.7%
over 2014, and eMarketer expects even faster growth next year. But it still only
accounts for 12.7% of smartphone users.
China's E-commerce Grows 30.4% in H1
Three Questions Retailers Must Ask Before Buying
Into Buy Buttons
and partnership between Retailers and Law Enforcement dominates the stage at the
4th annual OROCC conference
The Ohio Regional Organized Crime Coalition (OROCC) hosted its 4th annual Retail
Crime conference on Friday, September 18th, 2015 at the Columbus Police Academy.
The event was attended by over 175 law enforcement and retail loss prevention
The event featured presentations from: Sgt. Jim Ostojic from Polk County
Sheriff's Office who created a proactive task force that makes fighting ORC a
main priority, Lt. Tarik Sheppard of the NYPD Grand Larceny Analytical unit who
overcomes local state law challenges by following ORC to the gateway crimes that
develops, Brian Lacy of Columbus Police and the Ohio Organized Crime Task Force
who emphasized the heroin epidemic and it's role into ORC.
The breakout sessions were headlined by Dennis Dansak, Senior Corporate ORC
Manager that highlighted the connection between ORC and terrorism, Jerry Biggs
of Walgreen on a case study of ORC, local prosecutors David Phillips from Union
County on how to gift wrap your case to get prosecutor's attention, and Robert
Tobias on the process and trends of moving forward with these cases.
The conference was supported by P & G, Open online, CEC, USS, Stanley and Vector
Security as well as DSW, Kroger, Meijer, Walmart, Giant Eagle, and Panera.
Ostojic, Polk County Sheriff's Office, gives a
presentation on fighting
ORC with help from his proactive task force
Lt. Tarik Sheppard, NYPD Grand Larceny Analytical Unit
discusses the New York Metro ORCA to an attentive
Attendees of the
conference received valuable information on combating
ORC with the help of retail/law enforcement partnerships
Brian Lacy, Columbus
Police and Ohio Organized Crime Task Force provides
information about the current heroin epidemic and its
ties to organized retail crime
NJ: Philadelphia Woman charged with $5,000 shoplifting spree at Marshalls; her
A Philadelphia woman with a lengthy record of shoplifting in Pennsylvania has
been arrested again - this time in Secaucus. Patricia Reddy, 50, was arrested at
the Marshalls store in Secaucus on Friday, along with two others, after
attempting to steal over $5,000 worth of merchandise, court documents state.
During the court hearing, it was revealed that Reddy's nine prior arrests in
Pennsylvania were all related to merchandise theft. During her arrest, Reddy
provided police with a fake name, address and date of birth, the criminal
complaint states. Also charged with shoplifting were Shafia Rice and Randolph
McMickens. The three attempted to leave the Mill Creek store with several suits
and two carpets, according to the complaint. Reddy was charged with hindering
apprehension, shoplifting and conspiring with another to shoplift.
Charleston, WV: 2 Mexican men admit to traveling to WV to pick up
Fraudulent Credit Cards
Authorities said two Mexican men have admitted to traveling to West Virginia in
order to pick up fraudulent credit cards they planned on using to make various
purchases. Marco Carrillo, 22, and Luis Vasquez, 24, both of Sonora, Mexico
pleaded guilty on Monday in Charleston to conspiring to commit credit card
fraud. The two admitted that they traveled to Charleston, WV from Mexico to pick
up a package at Federal Express that contained 100 fraudulent credit cards.
Carrillo and Vasquez admitted that they intended to use the fraudulent cards to
buy electronic goods and gift cards. The package containing the cards was
intercepted by Federal Express and turned over to law enforcement agents prior
to Carrillo and Vasquez picking it up. When the two arrived to pick up the
package, they were arrested by agents from the United States Secret Service and
Homeland Security Investigations. The two men face up to five years in prison.
NY: Police arrest 2 in a $2,000 Identity Theft scam
A Lockport duo are being accused of opening and using a fraudulent credit card.
State police say 37-year-old Daniel L. Gonzales and 45-year-old Molly A. Heiser
were arrested when a credit card was opened in the name of a former
acquaintance. Both Gonzales and Heiser allegedly used the card to make purchases
totaling more than $2,000. They have been charged with identity theft and grand
North Londonderry, MD: Two arrested for $2,100 theft from Walmart
Joshua Eicher, 26, and Angela Britt, 32, both of Baltimore, Md., were charged
with retail theft and conspiracy to commit retail theft after police determined
they had taken $2,100 worth of merchandise from WalMart. Britt's vehicle was
pulled over for a traffic signal device violation as it left the store at 1:26
a.m. Monday, police said.
Clermont, FL: Woman nabbed while trying to steal $700 in
merchandise from Target
A 29-year-old woman is charged with shoving and scratching a Target loss
prevention officer who reportedly nabbed on Sunday her as she tried to walk out
the door with a toy drone and about 40 other items she hadn't purchased. When
Clermont police pulled up to Target, a store employee was holding onto Brandi
Britton, who was thrashing around. The employee said he caught up to Britton and
asked her to come with him to the asset protection office, but she refused. At
that point, she started struggling with the employee and left several scratches
on his forearm. Authorities reported that Britton's cart contained about
$700-worth of merchandise, including a toy drone.
Juliet, TN: 4 Belk shoplifters arrested after short pursuit; $440 in merchandise
Two adults and two teens wanted for allegedly shoplifting from a Mt. Juliet
store Sunday were taken into custody after leading police on a short pursuit.
Police were called to Belk at the Providence Marketplace around 5:30 p.m. after
an employee reported a group of shoplifters inside the store. According to a
release, the four were working together to actively conceal store merchandise in
bags while in the fitting rooms. Police said $440 of stolen items from Belk was
recovered inside the car.
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Sandy City, CA: 2 Police Officers wounded, 2 Suspects Dead in shooting at
Northern California Target
Police officers fatally shot two individuals in a gun fight in the parking lot
of the Target store in Edgewater Shopping Center in Sand City on Monday. Around
3:30 p.m., two Sand City police officers attempted to serve warrants on two
individuals when the suspects opened fire and began a fire fight with the two
police. Both officers were wounded in the gunfight and both suspects were
killed, Sand City Police Chief Brian Ferrante and District Attorney Dean Flippo
announced in a joint media briefing Monday afternoon at the scene. "After the
officers confronted them, the suspects opened fire," said Ferrante. "Both
officers injured were transported to the hospital via ambulance and are in
stable condition." Ferrante said the officers knew the suspects and knew they
had outstanding warrants. "Fortunately no innocent bystanders were involved,"
Co, GA: Woman robbed, shot outside Sports Authority late Monday evening
Cobb County Police said early Tuesday they are looking for two or three men in a
stolen black Ford F150 in connection with Monday night's armed robbery and
shooting outside the Sports Authority on Cobb Parkway near Akers Mill Road. The
victim is a 37-year-old woman from Atlanta who was shot in the mouth with a BB
gun as she walked to her car in the parking lot just after 9 p.m., according to
Cobb County Police. Police said the victim's injuries are not considered
life-threatening. A police spokesman said the armed robbers tried to grab her
purse. Police said the truck was stolen from Atlanta the day before, on Sunday.
City, MO: BP Clerk attempts to electronic lock armed shoplifting suspect inside
store; Suspect fires shots into the door to break glass
A suspected thief shot his way out of a Kansas City gas station Sunday night
after a clerk locked him in, police said. The incident happened about 9 p.m. at
a gas station at 63rd Street and Prospect Avenue. According to a police report,
a man came into the gas station, bought some items and tried to shoplift some
more. The clerk spotted the unusual activity and then locked the store's front
door from inside his glass-encased counter. Police said the suspect first
pointed the gun at the clerk, but then turned around and shot out the glass in
the door so that he could run away. Police said locking a suspected shoplifter
in a store is a risky thing to do. "I think that is an individual decision made
by the employees and the business owners that work there," said Capt. Tye Grant,
of the Kansas City Police Department. He said someone's life isn't worth the
minimal amount of merchandise a thief might take from the store.
Clarksville, TN: Door locking system nabs liquor store thief
A Clarksville woman was arrested for allegedly attempting to shoplift from a
local liquor store. Police were called to Mulligan's on Sept. 18 for a
shoplifting call. The caller said the suspect, Ina Tucker, was seen concealing
two bottles of tequila in a bag and then attempted to leave the store with the
merchandise. Once past the point of sale, the employees activated a door locking
system which trapped Tucker in the foyer of the business. Police said Tucker
admitted to taking the liquor bottles, which were found in her bag. "Due to
Mulligan's door locking system, a thief was caught red handed," said Officer
Natalie Hall, PIO for the Clarksville Police Department.
Houston, TX: Willowbrook Mall arrest video goes viral as bystanders question
treatment of suspect
Viral video shows a heated incident involving law enforcement Saturday night at
the Willowbrook Mall. Now the family of an arrested man is calling for charges
dropped. A Harris County Deputy stopped 22-year-old Jesse Valdez for riding a
"mini Segway" electric scooter in the Willowbrook mall Saturday night, Sept. 19.
Minutes later, the deputy had Valdez handcuffed and pinned to the ground with a
taser against his back as mall security brought in police dogs to quell the
concerned crowd. Constable Mark Herman said Valdez was detained for disorderly
conduct and arrested on charges of resisting arrest, a class A misdemeanor.
NE: ATM Smash & Grab at Walgreens, store front destroyed
Lincoln Police are looking for three suspects in a burglary that happened
Tuesday morning just before 2 a.m. at the Walgreens near 70th and Pioneers.
Police say a white van without license plates backed into the store front of the
Walgreens twice, shattering the store front glass and loosening an ATM. They say
that's when three men in masks got out, stole the ATM and fled the scene. A
Walgreens employee was there at the time. She was not injured. Officials say
this is the seventh ATM robbery in Lincoln this year.
Hillsboro, OH: Pharmacy tech charged with theft; used elderly customer's card
A pharmacy technician is facing two first-degree misdemeanors after allegedly
using an elderly customer's debit card to purchase groceries. The victim
reported that after picking up a prescription at a local pharmacy's drive-thru,
he realized "once he got home (that) he did not have his bank debit/credit
card," as stated in an affidavit. The victim called the pharmacy and was told
the card was not located, she checked the online account and found that the card
had been used for $72.85 worth of groceries, the affidavit stated.
trio charged with dozens of counts of identity theft in Alabama
Three Florida men have been arrested on multiple identity theft charges after a
multi-agency investigation. Ivan Acosta, 43, of Orlando is charged with 40
counts of identity theft, Edrey Cabrera, 38, has 36 counts and Jorge Arnedo, 44,
is facing 11 counts. Cabrera and Arnedo are also from Orlando. The trio was
arrested by Montgomery police and returned to Houston County to face charges.
"The investigation is ongoing it's very preliminary at this time," said Will
Glover, the Dothan Police Criminal Investigations lieutenant. This has been a
five-month-long investigation. So far police have identified 87 victims, and
there are a number of charges still pending. Police say the suspects used stolen
credit card information to purchase prepaid cards. Then they used the prepaid
cards to make purchases.
Richmond, BC, CN: People's Jewelers the victim
of an early morning Burglary
On September 20, 2015, at approximately 5:07 AM, two subjects committed a
Burglary at a People's store in Richmond, BC. The subjects gained entry to the
store by busting the lock on the side door. Once inside the store, the subjects
broke the showcases open and removed the contents inside.
Dothan, AL: Dothan Police Officers among victims
in ID theft ring which led to 87 charges
Portland, OR: Prescott man and woman accused in
credit card fraud spree arrested
Bucky's Express - La Vista, NE - Armed Robbery
Casey's General - Fargo, ND - Armed Robbery
Chesapeake Gun Shop - Stevensville, MD - Burglary
Circle K - New Orleans, LA - Armed Robbery
CVS - Virginia Beach, VA - Armed Robbery
CVS - Goleta, CA - Armed Robbery
Dollar General - New Hanover, NC - Armed Robbery
Everything Mobile - Spartanburg, SC - Burglary
Fast Mart - Lincoln, NE - Armed Robbery
Mac's - Pembroke, ON, CN - Robbery
Martin's - Elkhart, IN- Armed Robbery
Monster - Rochester, NH - Armed Robbery
Pizza Hut - Flagler, Co, FL - Armed Robbery
Propst Superette - Hickory, NC - Armed Robbery
Rite Aid - Lincoln City, OR - Armed Robbery
Valero - Houston, TX- Burglary
Walmart - St Charles, MO - Robbery/ 2 arrested
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