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ASIS International
63rd Annual Seminar

Sept. 25-28

California ORC Association Annual Training Conference
Sept. 28-29

2017 National Cargo Theft Summit, Atlanta
Oct. 4-5

Cyber Defense Summit
Oct. 10-12

National Association of Bunco Investigators Annual Training Conference
Oct. 11-12

Colorado Organized Retail Crime Alliance Conference
Oct. 17

Jeweler's Security Alliance 40th Annual Security Seminar & Expo
Mar. 13-15, 2018

See More Events


Check out the Daily's Exclusive Reports

Q2 and First Half Robbery Report

2017 Q2 and Half Year Retail Violent Death Report

2017 Q2/First Half Senior LP/AP Jobs Report

2017 Q2 Internet Jobs Report

2017 Q1 Retail Violent Death Report

2017 Q1 Robbery Report

2017 Q1 Internet Jobs Report

Q1 2017 Update

See more reports


'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey


How to Be Everywhere: Tackling Multi-Store Security
Rob Holm, Director, Global Safety & Security, McDonald's; Jon Groussman, President & COO, CAP Index

Quick Take 17

Gatekeeper Systems
Robert Harling, SVP of Business Development

Quick Take 16

Watch all published episodes here


2016 ORC Report

Read it here




Mike Silveira named Vice President, Asset Protection, Occupational Health and Well-Being and Regulatory Compliance for Banfield Pet Hospital
Mike was previously the Vice President of Loss Prevention for CVS Health for over nine years before taking this new role. Mike has held various loss prevention positions during his twenty plus years in the industry, including Loss Prevention Director - New England/New York for CVS Health, and Senior Regional LP Manager - New England, Regional LP Manager, Senior Manager of Training and Organizational Development, and LP Manager for The Home Depot. Congratulations Mike!

Damon Burger named Director of Asset Protection for Goodwill Easter Seals - Minnesota

Damon was previously the District Asset Protection Manager for JCPenney before accepting this new position as the Director of Asset Protection for Goodwill Easter Seals. He's held a variety of Loss Prevention, Asset Protection leadership positions including Territory Asset Protection Manager for Sears, Multi Unit Loss Prevention Manager for Sears and Remote Investigator for Kohl's as well as 5 years in Law Enforcement. Congratulations Damon!

Submit Your New Corporate Hires/Promotions or New Position

ASIS International 63rd Annual Seminar

Every New Invention Brings Opportunities For Criminals
That was the message that futurist and technology expert Scott Klososky delivered to ASIS 2017 attendees during his keynote address on Tuesday. And he cautioned every security professional in the ballroom to always be cognizant of the downsides and vulnerabilities of advanced innovations.
"We invent technologies without ever really having an understanding of what they are going to do to us," he said. "It's probably time to get a little wiser."

In much the same way that technology has wiped out some blue-collar jobs, artificial intelligence (AI) could wipe out many white-collar jobs, he explained. But masses of unemployed white-collar workers could have a destabilizing impact on society, and the more skilled among them could turn to cybercrime.

But for some people, that development means that AI will go from "knowing me to representing me to being me to replacing me," he said. And it will be vulnerable. "Criminals are going to get very good at hijacking AI."

Those who believe we have already reached very advanced stages of technological innovation are sadly mistaken, Klososky said, adding "we're five percent into this battle-if that." asisonline.org

The Problem with Data
Mobile the Next Attack Vector

That is a mind-boggling amount of data that will be created in the near future. And as we've seen over the past few years, it's becoming a liability for companies facing ever-more sophisticated cyberattacks.

Social engineering attacks are still criminals' preferred method when it comes to spreading malware to victims-such as ransomware.

"Now firmly established as a daily desktop malware threat, the profile of ransomware as a threat on mobile devices will grow as developers hone their skills in attacking those operating systems and platforms," EUROPOL said in a recent report on Internet crime.

EUROPOL also predicts that devices will be the next "fertile ground for the proliferation of mobile ransomware."

All of this has prompted renewed debate on the increased need for data breach laws and regulation to keep sensitive data secure. asisonline.com

National Security Threats
Natural Disasters - Political Heating Up - Protests

A wave of natural disasters pushed emergency responders to their limits and tested the mettle of organizational crisis plans around the world. Global politics are heating up, bringing with them waves of populism and protests.

Unfortunately, these national security threats do not seem to be winding down any time soon. Perhaps the most immediate threat to individuals and organizations continues to be terrorism.

While ISIS continues to lose physical ground its influence continues to grow, especially through powerful online recruiting tactics and the encouragement of do-it-yourself attacks.

And then there are the grassroots guys, and that's what we're seeing in the West. More of these inspired, sometimes kind-of-directed attacks."  asisonline.org

Creating a Diverse Security Team
​Look around a security conference floor and you may notice that the demographic of the attendees does not match the demographic of the overall United States.

And while there are obstacles faced by minorities in the security industry, Wong stressed the importance of hearing about positive experiences from women and minorities in the industry.

Wong recently conducted a survey of more than 300 women in the cybersecurity industry and found that the majority of responses were positive, with women affirming that they love their jobs and feel deeply satisfied by the work they are doing.

The survey also explored the benefits of diverse teams, and the challenges that hiring managers-especially those in the talent-starved cybersecurity field-face in hiring employees with different backgrounds.

Donna Kobzaruk, chair of the ASIS International Women in Security Council, noted that it is critical for all members of an organization to understand the importance of diversity.

"If a senior leader just demands diversity in hiring decisions, there will never be buy-in or a true understanding of the importance," Kobzaruk said. "Once the organization's members are educated on the concept, then it is important to look at those hiring practices." asisonline.org

ADT Acquires MSE to Expand Commercial Security Integration Business
ADT, the leader in security and automation solutions for homes and businesses in North America, today announced the completed purchase of MSE Corporate Security. Headquartered in Branchburg, NJ and in business for 25 years, MSE is the nation's 27th largest commercial security integrator, with most of its annual revenue coming from virtually every U.S. state. businessinsider.com

USS Provides Solution to Detect Unauthorized Magnets In Stores
Since the dawn of modern commerce as we know it, thieves have adapted and adopted new techniques and strategies to overcoming the ever-evolving and improving anti-theft and security measures used by merchants and retailer. Unfortunately, it is often the device removal technology provided to staff that is exploited and abused.

Such is the case with rare earth magnets or shaped metal "hooks" that are used to disarm and remove loss prevention devices that leverage electronic article surveillance (EAS) technology. As these detachers become more readily available and easily accessed by petty thieves and organized retail crime rings, retailers are facing greater loss and are left with fewer protection options, as EAS has been the primary technology used since the late 1960's.

Given this dire situation, retail loss prevention technology provider and innovator, USS, has unveiled their solution to the disturbing trend of EAS defeats at the hands of unauthorized magnetic detachers; the USS Magnet Detection ModuleRead more here.

CVS Workers Denied Class Certification In Racial Profiling Suit
4 RLPMs accused of "racially hostile remarks"

A federal district judge on Tuesday refused to certify a suit alleging race discrimination at CVS' New York City stores as a class action, saying it was apparent that a class action wasn't superior to individual actions.

U.S. District Judge John Koeltl denied a bid to certify a class of black and Hispanic CVS market investigators and/or store detectives who worked in New York City or under the same regional loss prevention managers as New York market investigators, in a suit over an allegedly hostile work environment caused by directions to use racial profiling against Hispanic and black store customers and by a purported barrage of racial slurs.

The judge said the plaintiffs haven't show there are common questions of fact or law that could be answered on a class-wide basis that cover every person in the proposed class who worked for all of the same regional loss prevention managers over an extended time period.

"This is particularly true when they have only adduced evidence of racially hostile remarks by four of the 12 RLPMs, and the interactions between potential class members and those RLPMS necessarily varied," the judge wrote. law360.com

Cartier Fined for Sanctions Violations
Shipped Items to Entity on U.S. Blacklist

U.S. Treasury: Retailers Need Sanctions Compliance Programs
The parent company of jeweler Cartier was fined for violating U.S. sanctions after it sold items and shipped them overseas to an entity on the U.S. blacklist.

The company agreed to pay $334,800 to settle its sanctions liability, Treasury said. Cartier "failed to exercise a minimal degree of caution or care" concerning the conduct that led to the violations, Treasury said, using the case to call on retailers to develop sanctions-compliance programs, suggesting factors for assessment such as the frequency with which they sell items overseas, and to whom they sell those items.

Cartier, on four separate occasions, sold jewelry to an individual at a store in California or Nevada who provided the name of a Hong Kong entity under U.S. sanctions since 2008 as the ship-to location, according to the U.S. Treasury Department's enforcement notice. The buyer provided the same name, address and country location for the entity, Shuen Wai Holding Ltd., but Cartier "did not identify any sanctions-related issues with the transaction" before shipping the jewelry, Treasury said. wsj.com

Dems Push For Clawbacks On Departing Equifax CEO's Pay
Senate Democrats on Tuesday blasted the resignation of Equifax Inc. Chairman and CEO Richard Smith, saying that the longtime executive should see at least some of his compensation clawed back and that he should not escape a hearing before a key Congressional panel. Atlanta-based Equifax announced Smith's retirement early Tuesday morning amid the fallout from a hack of its system.

Many Democrats blasted Smith, who made $15 million last year from Equifax, for his decision to resign. The pay package he received and the ability to exit the company on his own terms were not commensurate with the amount of damage Equifax has done to consumers, they said.

Smith will also receive his full pension, valued at around $18 million.

Democratic lawmakers also pushed for compensation for Smith, as well as other Equifax executives, to be clawed back as punishment for the breach. law360.com

Equifax Says Departing CEO Won't Get $5.2 Million in Severance Pay
In unusual agreement, company and Richard Smith won't characterize departure until investigation into hack is over.

Richard Smith won't get any severance pay as he steps down as chief executive of beleaguered Equifax, but is likely to receive an estimated $18.4 million in pension benefits.

But in an unusual agreement, the company and Mr. Smith decided to put off a decision on how to characterize Mr. Smith's departure and any benefits he is due until Equifax's board completes its investigation of the company's hack.

He is likely to get the $18.4 million in pension benefits but little else. The CEO also owns more than 285,000 Equifax shares worth about $30 million at the stock's current price. wsj.com

Walgreens Reorganizing? - Eliminates ORC Team
The organization has been reorganizing for what sounds like all summer long, with a senior vice president of operations in the field being named senior vice president of asset protection and the Vice President of Loss Prevention leaving this past month. They also eliminated the ORC team and a few other loss prevention positions.

Sr. Manager, Corp. Security job for Sony Interactive Entertainment PlayStation

Plainfield, IN: Amazon Fulfillment Center Employee killed in forklift accident

C-store Retailers, Suppliers Come Together for Hurricane Relief Efforts

Denny's mobile kitchen offers pancakes, and comfort, to hurricane victims

Puerto Rico's stores reopen with little to sell

ISIS-themed counterfeit Lego sets sold in Singapore pulled off shelves


You won't want to miss this year's
 LPRC IMPACT Conference
October 2-4 - Gainesville, FL

Loss Prevention/Asset Protection is NOT one size fits all. In an increasingly competitive environment, small adjustments in using existing technology can result in huge returns.

Precision LP is about analyzing the most effective ways to deploy technology in your unique retail environment to yield the greatest result. Positioning, timing, logistics, all matter for successful implementation of LP/AP technologies and techniques.

Join us for IMPACT 2017 Precision LP to make an impact in YOUR organization!

Learn more about IMPACT today: http://lpresearch.org/impact/

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WEBINAR: Anatomy of a Cyberattack - Register Today!

Anatomy of a Cyberattack: Scenarios to Learm from to Mitigate Future Threats Register Now

Join Us: ‌Oct 12th, ‌2PM ET
Duration: 60 Minutes

As cyber criminals continue to evolve their tactics, it is imperative that businesses become more vigilant to combat cyberattacks.

Join us for the webinar "Anatomy of a Cyberattack", as our panel of cyber experts dissect recent cyberattacks that brought businesses to their knees globally. The webinar will also provide a roadmap for navigating potential future attacks and how to reduce your business' exposure.

You'll learn:

  ● Practical guidance about the types of cyberattacks on the horizon.
  ● The latest cybersecurity regulations
  ● What pitfalls to avoid in the wake of an attack

Register Now


Accenture joins Target and P&G as keynote speaker at cybersecurity summit
Accenture has signed on as the title sponsor for the Retail Cyber Intelligence Summit, which will be held in Chicago, October 3 - 4, 2017. The event is sponsored by the Retail Cyber Intelligence Sharing Center (R-CISC). Registration of retailer participants is up 17% last year, according to a R-CISC spokesperson.

Kelly Bissell, managing director of Accenture Security will be the opening keynote speaker at the conference, with an addressed entitled "The True Cost of Cybercrime." Vikram Desai, managing director, Accenture Security will lead a breakout session titled, "Driving Security Operations Efficiency Through Orchestration and Automation."

Another keynote speaker, Rich Agostino, chief information security officer at Target Corp, will lead a session titled, "Stepping into Leadership: Staying Ahead of Today's Threats and the Evolving CISO Role." For a Q&A with Agostino on his approach to strategic leadership, how he is addressing the threat landscape and advice for up-and-coming leaders in the industry, click here.

Additional keynoters at the summit include Kostas Georgakopoulos, CISO at Procter & Gamble, who will lead a discussion on the next evolution of information security.

The event will also include a panel discussion entitled, "The Importance of Women in Cybersecurity." Panelists include Deborah Dixon, senior VP and global CISO at Best Buy Co.; Roseann Larson, VP and CISO at VF Corporation; and Lauren Dana Rosenblatt, executive director and global head of cyber threat management at Estée Lauder Companies.

"Our annual Summit provides the perfect opportunity to continue to develop and build solid peer-to-peer relationships within our community, with the government and cross-sector relationships, helping to expand the real-time sharing of cyber threat intelligence and better protect the industry as a whole," said Suzie Squier, executive director of R-CISC, the trusted cybersecurity community for retailers, consumer product manufacturers, grocers, hotels, restaurants, and cybersecurity industry partners worldwide. chainstoreage.com

More Information on the 2017 Retail Cyber Intelligence Summit can be found on Summit.r-cisc.org. To register, click here.

Up to 5 million Sonic customers may have had their credit-card info stolen in reported data breach
A breach of Sonic's store payment system has resulted in up to five million stolen credit and debit card accounts being "peddled in shadowy underground cybercrime stores," security news website KrebsOnSecurity reported Tuesday.

According to KrebsOnSecurity, five million credit and debit cards were put up for sale on a credit card theft website earlier in September. Many of the millions of cards were linked to a breach at Sonic Drive-In, though the blog notes it is possible that other companies' security systems were also breached.

The fast-food company confirmed to KrebsOnSecurity that its credit-card processor informed the chain last week of "unusual security regarding credit cards being used at Sonic.

Sonic has a single point-of-sales system that is used by the majority of its roughly 3,600 locations. businessinsider.com

The Case for Cybersecurity Automation Over Training
Many cybersecurity experts tout the training of employees as one of the best moves a company can make to protect itself better against all the world's cyberthreats, but the chief executive of one cybersecurity firm says training only goes so far and doesn't provide much resilience to firms. Kevin O'Brien, CEO of GreatHorn, which provides products to help firms identify and prevent social engineering and phishing attacks in their emails, said companies would be better served by automating their cybersecurity programs to protect networks and data before employees can click on a corrupt link or respond to a phishing request.

An emphasis on automation doesn't mean training is not worth doing, he said, it just means training isn't effective "when it comes to actually shutting down an attack." Training allows the chief security officer and chief information security officer to check off a box and clear the bar of negligence to show the company took steps to try to mitigate an attack, said Mr. O'Brien. Without automated processes, there are just too many messages to manually review to be effective in thwarting attacks. wsj.com

SEC Attackers Had Authentic Data Used in Business Tests: Reuters

SEC Chair Wants More Cyber Risk Disclosure From Public Firms

From Fingerprints To Faces: Bank of America Explores Biometrics' Next Phase


Calgary's Safeway Gets Social Media Backlash For New Panhandler Security Pilot
Responding to constant complaints from customers reportedly being solicited in its parking lot, the Safeway grocery store in Calgary's Kensington neighbourhood installed rubber barriers on the retaining wall in the lot - a move that hasn't been received well by everyone.

Several people took to Twitter Wednesday afternoon to criticize the grocery store in Kensington Village calling the installations "hostile" and "anti-people." However, Safeway said Thursday it was a move they didn't take lightly, and a decision that came after other attempts to deter panhandlers and loiterers outside the store failed.

Scobie said signs were installed in the parking lot years ago and the store has also ramped up security, but the complaints keep coming in. Through conversations with the store manager and the corporate office, the decision was made to try a pilot project which saw the rubber barriers installed atop the retaining wall.

"So we've got another two weeks to assess whether they're doing what we want them to do - whether it eliminates customers being solicited," Scobie said.

Kensington Village, which was also tagged in the tweets, said Thursday it supports Safeway taking action to address the ongoing community issue.

"As a business, it's in their best interest to create a space that's safe for their business."

Scobie also said the organization is well aware of the negative feedback and they're factoring that into the pilot project.

"The community feedback is important to us but we also want to make sure our customers feel safe," she said. globalnews.ca

Canada just escalated the $5 billion war for Amazon's second headquarters
Tech companies look to Canada as U.S. eyes immigration restrictions

Many Canadian cities - from Toronto and Ottawa to Vancouver and Calgary - are all planning on placing bids to host Amazon's next headquarters. Canada is not as affected by political turmoil, and there's less uncertainty about changes coming to immigration laws as there is in the US. In an interview with the CBC, a former Amazon exec described Canada as "more welcoming" when it comes to immigration.

Tech companies in particular have come out strongly against proposed immigration law changes in the US, as it directly affects their business. There is also a large degree of uncertainty about the future of the H-1B visa program, which tech companies often use to hire foreign nationals to work in specialized areas. In April, Trump signed the "Buy American, Hire American" executive order which required agencies to suggest reforms to the H-1B program "as soon as practicable." businessinsider.com

Ontario - First Province With Detailed Plan to Sell & Distribute Marijuana -
LCBO Stores

The Liberal government announced Friday that it will sell marijuana in as many as 150 dedicated stores run by the province's liquor control board. Those looking to purchase marijuana when it becomes legal across the country will be subject to the same age and usage restrictions currently in place for alcohol, said Attorney General Yasir Naqvi.

Naqvi said residents 19 or older will be able to purchase marijuana at separate retail outlets or through a website run by the LCBO that should be ready for business by next July. canadiansecuritymag.com

Ex Tim Hortons CEO denies giving confidential info from rogue franchisee group
The former CEO of Tim Hortons denies he provided confidential information to one of Canada's national newspapers after the coffee-and-doughnut chain's parent company commenced legal action against a rogue group of franchisees it alleges were Don Schroeder's informants.

A correspondence from Schroeder is quoted in a Sept. 15 story about franchisees asking for price increases to offset upcoming minimum wage price hikes in Ontario and Alberta. The chain's parent company, Restaurant Brands International, is accusing board members of the GWNFA of providing Schroeder with confidential information that he allegedly gave to the newspaper, the association said. The GWNFA plans to seek legal action against the company next week.

It's the latest development in an ongoing battle over the company's direction and management since RBI acquired the chain in 2014 - three years after Schroeder abruptly left the company's top post. canadiansecuritymag.com

RCC Hosted Another Successful Conference

Read the full recap published in last week's Canadian Push

TD Bank: $15 minimum wage could cost Ontario up to 90,000 jobs

Nordstrom Announces First 3 Canadian Nordstrom Rack Opening Dates - Two in Toronto, one in Calgary

IKEA readies its first East Coast store, touting it as Canada's most sustainable

Simons to launch new app as company doubles down on e-commerce

Neighborhood grocery store closing after 85 years in Edmonton


The Canadian Challenge
Help Us Rename Your Column!

With the U.S. Retailers' Canadian Push over, we certainly feel like this column should more adequately reflect the Canadian Loss Prevention and Asset Protection professionals and efforts.

Let us know what title you think better represents your industry. Help us name your column by sending us your ideas!

We'll publish a final list for all of you to vote on and the Retail Team & executive who submits the final name wins a pizza party for the team, paid for by the Daily.

Limitations: Only Canadian LP and AP executives can submit their ideas and the pizza party is limited to immediate team involved. Selection process runs for two weeks and we reserve the right to make the final decision.

Let's Build Canada's LP Industry Pride!

Click here for a chance to win a pizza party for your team


Windsor, ON: 'Armed and dangerous' criminal goes on robbery spree
Hit 3 convenience stores & 3 restaurants in four hours
Windsor police have arrested an 'armed and dangerous' man who robbed six businesses in one night in Windsor. All the incidents occurred in the space of about four hours, from late Sunday to early Monday.

Patrol officers were first called to a convenience store in the 900 block of Ouellette Avenue on Sunday around 11:45 p.m. A male brandishing a blunt weapon had entered the business and demanded money. In the hours that followed, police responded to five similar robbery incidents at two more convenience stores and three restaurants.

Hamilton, ON: Bleeding man steals $5K in jewelry, gets busted at pawn shop
Trail of blood left at jewelry store crime scene

Hamilton police say they have arrested a bleeding man trying to sell stolen jewellery after a trail of blood was found at a crime scene. Police were first called about a blaring alarm at C&D Jewellery Store just after 10:30 a.m. Sunday. According to a police news release, the front door of the business was smashed, and several items were stolen. The man was then found in a local pawn shop with a cut up hand, trying to sell the freshly stolen merchandise, police say. A 44-year-old Hamilton man has been charged with breaking and entering and possession of stolen property worth over $5,000. cbc.ca

Edmonton, AB: Convenience store manager charged in $524K lottery fraud
A former convenience store manager in Edmonton has been charged in an alleged half-million-dollar lottery fraud that was carried out over the course of a year. Police said the accused was a store manager for a national convenience store chain when the scheme was carried out between September 2012 and September 2013. It's alleged he manipulated the store's accounting system for lottery payouts that totaled $524,000. globalnews.ca

Victoria, BC: Illegal cigarette sales funding organized crime;
new campaign seeks crackdown

Smokers in BC are again being warned not to buy illegal or smuggled cigarettes and this time it's the region's Crime Stoppers unit that's reporting the underground market is funding organized crime. The cigarettes are often stolen from convenience stores or they may have been smuggled here from the US or overseas.

Money from the sale of illegal tobacco products is typically used to buy guns. That's why Crime Stoppers has launched a new campaign seeking anonymous tips about anyone stealing smokes.

(Update) La Ronge, SK: Man pleads guilty in armed robbery death

(Update) Nelson, BC: Man involved in deadly crash, jewelry store robbery arrested

(Update) Halifax, NS: Shopping Centre shooting plotter's sentencing postponed

Durham, ON: Durham police investigating theft of $300K worth of rare comics
from business, home

Edmonton, AB: Man in a gorilla mask robs 7-Eleven

Brampton, ON: Man on probation for at least 14 smash-and-grab break-ins

Kingston, ON: Man charged after stealing from same store twice in two days

Bradford, ON: Two suspects wanted after stealing TV's from grocery store

Robberies and Burglaries

Calgary Co-Op - Calgary, AB - Robbery/2 injured
Convenience stores - Windsor, ON - Armed Robbery (3 different locations)
Restaurants - Windsor, ON - Armed Robbery (3 different locations)
Shoppers Drug Mart - Oakville, ON - Robbery
Vape Store - West Kelowna, BC - Robbery
Undisclosed store - Battleford, SK - Armed Robbery
Undisclosed store - Battleford, SK - Armed Robbery
7-Eleven - Edmonton, AB - Armed Robbery


Coming Sept. 28/29...

How DSW Redefined Shrink and EBR to Drive Loss Prevention Success

Jordan Rivchun, Director, LP, DSW
Guy Yehiav, CEO, Profitect
Thomas Marcellino, VP Sales & Marketing, Zebra Technologies

In today's fast-paced retail environment, AP teams are tasked with juggling multiple priorities and doing more with less. Jordan Rivchun, Director of Loss Prevention for DSW, shares how his team leverages internal data using prescriptive analytics and machine learning to guide decision-making to predict and manage shrink, as well as take Exception Based Reporting to the next level. Guy Yehiav, CEO of Profitect, and Thomas Marcellino, VP of Sales & Marketing for Zebra Technologies, tell us how their solutions help empower retailers to take action with limited resources.

Episode Sponsored By:


Quick Take #18

What do law enforcement agencies across the country think about increased state felony thresholds, EMV, self-driving cars and drones? Lt. James Ostojic of the Polk County Sheriff's Office shares some insight with Joe LaRocca. Also, learn about the annual FLAORCA conference and how you can get involved.

Solution Providers: Have a video or commercial you want to publish? Contact us



Juniper Research: Ad Fraud to Cost Advertisers $19 billion in 2018,
Representing 9% of Total Digital Advertising Spend

A new report from Juniper Research has found that advertisers will lose an estimated $19 billion to fraudulent activities next year, equivalent to $51 million per day. This figure, representing advertising on online and mobile devices, will continue to rise, reaching $44 billion by 2022.

Juniper's new research, Future Digital Advertising - AI, Ad Fraud & Ad Blocking 2017-2022, claimed that the 'Walled Garden', a closed platform approach whereby advertising platforms restrict the flow of advertising performance data to advertisers and publishers must be abandoned to stimulate transparency between stakeholders. The report found that advertising fraud rates will continue to increase as a result of this, further hindering stakeholder efforts in tackling fraud.

Additionally, the research predicted that AI will be crucial in analysing the vast amounts of data generated from advertising activities daily and minimising loss due to fraud. It predicted that fraudsters will increasingly innovate in their approaches to imitate genuine advertising activity including simulated clicks, mouse movements and social network accounts. businesswire.com

The busiest online shopping day in history will be...
Black Friday, which falls on Nov. 24 this year, will be the busiest digital shopping day in U.S. history, exceeding Cyber Monday (Nov. 27) for the second year in a row, according to a report by Salesforce.

Mobile traffic to retail sites will grow to 60% of total across the globe this shopping season (compared to 34% for desktop and 5% for tablets). Orders placed on phones will approach 40% on big shopping days such as Black Friday, according to Salesforce's 2017 Holiday Season Predictions report. chainstoreage.com

Lexington, KY: Thief Targets Vacuums; hitting the same store since April
One thief has stolen from the store multiple times and detectives say he keeps coming back for the same items. "He would go right for the Dyson vacuum cleaners. He, in the course of three days, carried out four vacuums," said Detective Mark Thomas with LPD. It was back in April that he made off with the expensive vacuums. "So it didn't take this guy long to rack up almost a 2,000 dollar price tag," said Detective Thomas. Detectives said he stole more vacuum cleaners in June and still wasn't finished. "Just a couple of days ago, this guy comes back up here to target again and steals another high end vacuum cleaner! He's able to put it in the cart, and walk right past the points of sale and get outside and get away from loss prevention," said Thomas. lex18.com

New Caney, TX: Thieves hit Burlington store twice in one week
A pair of thieves targeted the Burlington Coat Factory in New Caney twice last week. In both thefts, the two entered the store, stole several thousand dollars' worth of merchandise and fled through an emergency exit door. Surveillance footage captured by the store, located in the Valley Ranch Shopping Center, shows the thieves getting into a white four-door passenger car in the first hit on Sept. 17 and a gold four-door passenger car after the second hit on Sept. 19. chron.com

Albuquerque, NM: 5 Grab & Run suspects hit Spirit Halloween store for over $600
The Spirit Halloween store in northeast Albuquerque said the store had some items worth about $600 stolen Monday afternoon. "We had five teenagers come in," said Jesse Orion, the store manager. "Pretty much just fill their hands and run out the front door." Since then, the store amped up security by adding an officer in stores, doubling up on cameras, and undercover security as well. kob.com

Indianapolis, IN: Women use stolen suitcases to shoplift hundreds of dollars' worth of items from CitiTrends
Surveillance video inside the CitiTrends on Lafayette Rd. captures the moment employees at the store say women stole two suitcases filled with hundreds of dollars' worth of merchandise. According to a police report, an employee at this store called Metro police on Thursday after she says a group of at least five women in their 20s walked around the store and tried to distract workers. At the same time, they were reportedly stuffing stolen items into two suitcases from the store. Then they ran out. fox59.com

Brown Deer, WI: Three Milwaukee women arrested after stealing $1,000 worth of Bath & Body Works merchandise

Market ORC Manager position posted for Lowe's - Chicago, IL

Market ORC Manager position posted for Lowe's - La Follette, TN

Submit your ORC Association News

Visit the ORC Resource Center


Shootings & Deaths

Jacksonville, FL: Federal agent targeted by gunman, shot in stomach leaving Publix; gunman kills self
A U.S. Customs and Border Patrol officer is recovering in the hospital after an 18-year-old gunman shot him in the middle of a busy Publix parking lot on Tuesday afternoon. That 18-year-old man then shot and killed himself, police said. "The suspect is a white male, 18 years in age at this time, we're not exactly sure what the motives were behind this," said Wayne McKinney, chief of investigations with Clay County Sheriff's Office. actionnewsjax.com

Youngstown, OH: Shootout between 2 employees at a Furniture store; one man wounded

Hollywood, CA: Rapper Young Dolph Reportedly shot and wounded outside a Shoe store

Mozambique, East Africa: 19,000 carats of Rubies stolen from a mining office, Security Guard killed

Robberies & Thefts

Bakersfield, CA: Police looking for suspected jewelry thieves
Police are looking for two men suspected of stealing jewelry from the Helzberg Diamonds store in the Valley Plaza Mall. The theft took place Aug. 15, as one man distracted an employee while the other grabbed the jewelry, police said. bakersfieldnow.com

Roanoke, LA: Truck Stop manager accused of stealing $46,000
A former manager of a Jefferson Davis Parish truck stop was arrested in Texas for allegedly stealing thousands from the business. Tanya Pyles, 34, of Jasper, Texas, was arrested Tuesday on an outstanding warrant for felony theft. Pyles was the former manager of Peto's Truck Stop in Roanoke, LA and stole more than $46,000 from the business over a period of time in 2016. katc.com

Bay County, FL: Machete-wielding man stole Potato Chips, injured 2 Deputies
when ramming cruisers

The driver of a delivery truck told deputies he saw someone enter the back of his truck. The driver confronted the man, who was handing a carton of potato chips (valued at $17) to a woman standing outside the truck. When confronted, the man pulled out a machete, threatened the delivery truck driver and then took off in a vehicle with the woman. The suspect led Deputies on a wild chase onto an old airport runway, before crashing into multiple Bay County deputy cruisers that had been pursuing him. thedestinlog.com

Anchorage, AK: Suspects in theft of 36 guns were out on bail after previous arrest in separate theft case

Farmington, MI: Detroit man arrested for Go Wireless Armed Robbery

Jared Boutique in the Mayfair Mall, Wauwatosa, WI reported a Grab & Run on 9/26, items valued at $13,461

Kay Jewelers in the Silver City Galleria Mall, Taunton, MA reported a Grab & Run on 9/26, item valued at $7,299

UK: Adidas, Barbour and AllSaints are the UK's most stolen fashion brands; survey reveals the big High Street names' items are targeted so much they account for 40% of all stolen items during the past 12 months



Bakersfield, CA: Market owner sentenced to 90 days in jail
for shooting suspected shoplifter

A market owner was sentenced Tuesday to 90 days in jail and three years probation for shooting a man he thought was stealing from him. Elias Aguilar, who owns Azteca Market, shot David Carrillo in March. Carrillo gave Aguilar a Walmart gift card before running out of the market with about $11 worth of items. The Kern County Sheriff's Office said that's when Aguilar shot twice through the store's window, striking Carrillo in the back. Carrillo wasn't charged. Aguilar in July pleaded no contest to assault on a person. bakersfieldnow.com

Portland, OR: Antifa Rioter Gets 5 Years For Setting a Target Store on Fire

Henry County, TN: 2 charged in murder of man at convenience store


China continues its big purge on counterfeit/smuggling
The General Administration of Customs in The People's Republic of China is continuing with its major crackdown on counterfeit goods being smuggled both in and out of the country and from province to province.

This has been particular evident in the last few months alone, where it has made multiple 'goods seizures' at borders all around the country - in line with the central Beijing instruction to ramp up seizures of fake goods and prosecute the perpetrators.

As a result, the last few months appear to have been busier than usual, with large quantities of confiscated goods, including e-cigarettes, cigarettes, jewellery, sunglasses, watches, handbags, shoes, T-shirts and audio devices, fashion clothing and other items.

See a detailed breakdown of goods confiscated in August here trbusiness.com

Staten Island Man Pleads Guilty To Trafficking $2.5M In Counterfeit UGG Boots


Big O - North Logan, UT - Burglary
C-Store - Gainesville, FL - Burglary
C-Store - Lowell, MA - Armed Robbery
C- Store - Oklahoma City, OK - Armed Robbery
C-Store - Washington, PA - Burglary
C-Store - Nanticoke, TX - Armed Robbery
Circle K - Albuquerque, NM - Armed Robbery (clerk shot/ wounded suspect)
Family Dollar - Hopewell, VA - Burglary
Harley Davidson - Nashville, TN - Burglary

• Kay Jewelers - Gilbert, AZ - Armed Robbery
Little General - Huntingdon, TN - Armed Robbery
Lucky's Carry Out - Findlay, OH - Armed Robbery
McDonald's - Quincy, MA - Armed Robbery
Metro PCS - San Antonio, TX - Armed Robbery/ Assault
Rite Aid - Upper Dublin, PA - Robbery
Subway - Bakersfield, CA - Robbery
Subway - Findlay, OH - Armed Robbery
7- Eleven - Largo, FL - Armed Robbery (Clearwater- Largo Rd)
7-Eleven - Largo, FL - Armed Robbery (Walsingham Rd)

7-Eleven - Charlotte, NC - Robbery


Daily Totals:
15 robberies
5 burglaries
1 shootings
0 killings



None to report.

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How to Handle Feedback and Criticism

Why You Should Respond Positively to Negative Feedback  Getting negative feedback isn't fun, and your first impulse might be to lash out. Before you go blurting things out that you might later regret, take a deep breath and use these responses instead.  Attack your mistakes

How to Prepare for an End-of-Year Performance Review  It's that time of year again: time to prepare for annual performance reviews, but where do you start? Here are five steps you can take to make sure your review is positive. Take notes

The New Trick Managers Use to Provide Effective Feedback  Feedback is all the rage right now, but if we think about it, direct feedback goes against our nature and can raise defenses. Is there a better alternative? Try using this trick to open minds to suggestions. Feedforward

How Emotionally Intelligent People Give Negative Feedback  Telling someone what they did wrong is one of the toughest things to do, but providing feedback will never go away, so it's worth it to make an effort to get good at it. End with respect

Are you going beyond your job appraisal? Every year, executives face that one moment in time when corporate America tells you how you've done and most live within its boundaries all year long. Exceeding at your job is, by definition, going beyond it and the only way to move up is by doing just that. With increased job scopes and responsibilities, it may seem almost impossible to do except for those who believe anything is possible. Are you going beyond?

Just a Thought,
Gus Downing

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