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October 1, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

The Loss Prevention Research Council’s (LPRC) Board of Advisors is proud to announce the promotion of Corrie Tallman to LPRC Operations Director.

Ms. Tallman has been with the LPRC for three years, and has helped build the highly innovative organization from 45 members to almost 90. The LPRC operates via 14 retailer-led working groups and action teams. Corrie and her team spearhead supporting the groups and teams as they develop and execute their priority R&D projects and research-informed brainstorming.

Corrie is also leading the development and operation of the 2013 Impact Conference hosted by the
University of Florida. Impact is a unique professional experience for LP/AP executives. Impact facilitates executive immersion alongside top solution partners and scientists in evidence-based LP with a series of general and team breakout sessions to discuss and develop asset protection R&D and evaluation projects. Corrie and her team can be reached at

With CMO's taking center stage in the Big Data evolution - NRF is smart to create new CMO council  The Washington, D.C.-based trade organization’s Retail Advertising and Marketing Association (RAMA) will transition into the newly created council. According to Kevin Brown, a longtime marketing executive who will chair the CMO Council: “The transition comes at the perfect time in the organization’s evolution. It allows us to be more inclusive, which will generate more viewpoints to help us tackle the complex marketing challenges facing our industry, be it social, local or technology.” Editors note: With the chief marketing officers truly driving the big data revolution and all of the direct and indirect benefits and consequences, this development shows that the NRF is responding and evolving with the times. The real issue will be how do they integrate, support, and facilitate the needs of the Loss Prevention community within the Big Data movement with this group. As they are the primary drivers of it and their decision processes will impact our ability to ensure that we gain the information, insights, and real-time data that we need to help drive profitability and reduce shrinkage. Because this is where the tough ethical questions are going to be debated and answered. We need to have a seat at that table as well. Just a thought. (Source

Retailers Cautious Over Holiday Outlook
Caution has become the rule as retailers tiptoe toward the holiday season. Shoppers are feeling less confident, sales growth is slowing and inventories still appear to be too high for demand. To adjust, companies are pulling back on seasonal hiring and beginning to cut prices, perhaps paying dearly to clear the way for future deliveries. It’s like a succession of left jabs and the roundhouse right has not been thrown,” said Arnold Aronson, managing director of retail strategies at Kurt Salmon. “But after a lot of jabs, certainly chief executive officers are being safe rather than sorry. They’re taking a bit more conservative stance. They’d rather chase business than be caught with excess inventory and bloated payrolls if things start to get as bad as they could get. (Source Subscription may be required.

“Smart” Credit Cards Are On The Way
It’s a small silver square sending a wave of ripple effects through retail industry. That silver square is a small microchip on the front of credit cards which is now being introduced to the US market. The big benefit for the chip card is all about fraud reduction,” said industry analyst Ron Shevlin. Many countries have already made the switch to these so-called smart cards. In fact, so many countries have already starting using the smart card, there’s a chance your current card might not work if you travel overseas. (Source

First Gift Card-Focused Security Company CardFlo Officially Launches
CardFlo, the gift card-focused security company that provides services critical to preventing and detecting fraud and money laundering, has just announced its company launch. With a suite of offerings that strengthen clients’ gift card operations, CardFlo is the industry’s first full-service gift card security firm. The company’s site can be accessed at CardFlo is the only gift card fraud prevention solution that believes the industry is stronger when we fight fraud together. That’s why they built a suite of products that quickly and confidently identify gift card fraudsters before they act, and then alert everyone else in the network to keep them safe as well. Underpinned by their comprehensive database of gift card transactions and fraudulent behaviors and their sophisticated machine learning, their suite of products give you the information you need to protect your bottom line and to develop deeper relationships with your customers. (Source

Inside Nairobi’s Devastated Westgate Mall
Western security officials say they believe that several fighters slipped out of the mall during the attack, dropping their guns, changing clothes and blending in with fleeing civilians, an account echoed by some witnesses. The authorities in Kenya, widely perceived as an oasis of peace and prosperity in a troubled region, are struggling to explain how a handful of Islamist extremists could lay siege to a shopping mall, then hold off security forces for days. (Source

Kenya: Westgate mall attack could cost $115 million, say insurance experts  Insurance experts have said the recent terror attack at the Westgate mall in Nairobi, Kenya, could cost 10 billion Kenyan shillings ($115 million). The mall housed commercial banks, clothing stores and coffee shops, among others retail establishments. Abel Munda, managing director of CFC Life Assurance Ltd., said, "We have traditionally had insurance cover against acts of terrorism in the industry," but many firms did not take this up. Mr. Munda said this incident has raised the interest in terror coverage. (Source

Amazon Creating 70,000 Full-Time Seasonal Jobs in the U.S. to Fulfill Holiday Orders with Thousands Expected to Become Permanent Employees  A 40 percent rise over last year. In 2012, Amazon converted thousands of seasonal employees into regular, full-time roles after the holidays, and expects to do the same this year. On average, seasonal employees earn 94 percent of Amazon fulfillment center employee starting wages and are eligible for health care benefits. Since the start of the financial recession in September 2008, Amazon has added more than 40,000 jobs in the U.S. across all parts of the company. So far this year, they have converted more than 7,000 temporary employees in the U.S. into full-time, regular roles. (Source

How do you spot a high risk customer? Conversational Management
For retailers that deal with customers face-to-face, or over the phone, conversation management is an effective way of detecting and eliminating fraud, believes Sally Griffiths, Director, VFM Services. Combine psychological techniques with technological surveillance and, she contends, you have a deadly loss prevention solution ... Conversation management is a commercially efficient telephone based technique that empowers the employee to keep total control over the interview by managing the flow of information whilst building empathy with the customer. It can be used for customer applications, for example when applying for a store card; when handling complaints, for example non-delivery, return of a faulty item etc; or can even be used when trying to detect internal fraud amongst employees. It also can be used to help gather evidence, should it be required for prosecution if needed at a later date. (Source

What kind of target are you?
Some attackers want money or data, while others hope to make you look bad. What do you have that might put you on a hacker's hit list? Is your organization a likely target for security attacks? While any company can be victimized by breaches, some enterprises have a much greater chance than others of being on the hit list, according to security experts and executives. One of the most common ways organizations expose themselves to attacks is by giving cybercriminals a chance to break through. The majority of those that suffer attacks are targets of opportunity — not specifically chosen but attacked because they exhibited a weakness someone knew how to exploit, according to the "2013 Data Breach Investigations Report" from Verizon Enterprise Solutions, a unit of Verizon Communications. Three-quarters of breaches result from simple opportunistic attacks, not highly determined and sophisticated groups. (Source

"Deep Web Monitoring" a new service - finding your data in the cybercriminal underground  Earlier this month, Hold Security launched a subscription service called "Deep Web Monitoring," where the company's analysts search secret forums and let companies know if their data has been compromised. If a company isn't working with Hold Security, Holden said he will sometimes approach the organization's legal team to let them know there's a breach. Just in the last month alone, the company's analysts came across more than 100 million stolen user IDs and passwords, Holden said. If the data appears to match that of one of its clients, a delicate negotiation may take place. Some companies will give the nod to Hold Security to negotiate to prevent the data from becoming public. (Source

New "e-Commerce News" Column coming soon with announcement from the Daily  In keeping with this evolving and exploding retail segment, the Daily will soon be announcing a new e-Commerce column designed specifically to deliver the news and crime for this world, so to speak. Delivered in conjunction with a strategic solution provider, that's launching a new e-commerce tool, this column is dedicated to helping you stay informed and educated about this critical channel of the retail industry.

MasterCard, Visa and American Express Propose New Global Standard to Make Online and Mobile Shopping Simpler and Safer  Today they introduced a proposed framework for a new global standard to enhance the security of digital payments and simplify the purchasing experience when shopping on a mobile phone, tablet, personal computer or other smart device. Invite Industry to Collaborate and Eliminate Need for Account Number at Online Checkout and Ensure Consistent Purchasing Experience Regardless of Device or Technology. The traditional account number to be replaced with a digital payment “token” for online and mobile transactions. With a token, consumers will no longer be required to enter an actual account number when shopping online or on a smart device. Tokens provide an additional layer of security and eliminate the need for merchants, digital wallet operators or others to store account numbers. (Source

Facebook aims to speed mobile checkout
Facebook is testing a new mobile payments feature called Autofill that enables consumers to use payment information they have stored with Facebook to buy products and services via mobile shopping apps. The test is designed to make it easier and faster for consumers to make a purchase via a retailer’s mobile app. (Source

Wal-Mart opens two online fulfillment centers - 1.8M square-feet dedicated to shipping online orders only  Wal-Mart Stores unveiled its largest ever warehouse dedicated to filling online orders. The warehouse, based in Bethlehem, Pa., will be more than 1 million square feet and employ over 350 full-time staff when it opens in the first quarter of 2014. Another new online fulfillment center, based in Fort Worth, Tex., is 800,000 square feet and employs 275 full-time staff. It began shipping orders last week, Wal-Mart said. Walmart expects sales from its e-commerce business to top $10 billion globally this year. (Source

The Daily's Question of the Week
We want to share your thoughts with the entire LP community. Make a difference and post your response/opinion to "This Week's Daily Question" posted in our LinkedIn groups. And we'll post it on the Daily in our Op-Ed column. Certainly we'll be glad to post it anyway you'd like, however we do reserve the right to limit and/or not publish any posting. This week's question: Are we seeing an increase in Organized Retail Crime? And if so what's the primary driver of it?

Get your comments posted on the Daily! See your LinkedIn group to respond or simply send us your comments at

Quarterly Same Store Sales Results

Walgreen Q4 front-end comp. up 1.6%, prescription comp. sales up 6.4%, total comp up 4.6% with sales up 5.1%





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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464    
Nov 337    
Dec 265    
Total 4258 3007 5.8%ò


The Library of Loss Prevention - Search data now...


Featured Episode


Season 2
Starting Oct 1

New England ORC Event Coverage

Albuquerque's ORC Effort - Chief Raymond Schultz & Karen Fischer, Strategic Support Div. Mgr, APD

"Can Wages Buy Honesty?" with Tatiana Sandino & Jim O'Connor, VPLP Bed, Bath & Beyond

Future Episodes

Jim O'Connor, VP of LP on Developing an LP Culture

More episodes
to be announced

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here



Sept 10 and 11 marked Retail Council of Canada’s annual
Loss Prevention Conference
A meeting of the minds of Loss Prevention professionals

By Stephen O'Keefe

Based on delegate feedback from past conferences, the first half day was focused on learning with a mini Wicklander Zulawski session; WZ’s newest session in fact – Micro Expressions. Following the WZ session, RCC arranged for the first time at this event, a speed dating style “meet and greet” with exhibitors who would be presenting LP tools, solutions and resources in the networking hall the following day. In this speed dating session retailers were given 4 minutes at a table with an exhibitor, before moving on to the next one at the sound of a bell. This new session was in response to delegate and exhibitor feedback from previous years. The response was overwhelming and both groups thoroughly enjoyed the experience; exhibitors got face time with their customer base, and delegates had the opportunity to meet many of the 32 vendors in a casual and interactive setting.

Day 1 closed with a networking cocktail reception sponsored by Tyco Integrated Solutions, as well as a number of other “unofficial” sessions held in various venues in the area by Loss Prevention Solution Providers.

Day 2 was an equal balance of personal development and industry research and learning. The legal session with Brian Greenspan, arguably Canada’s most prominent criminal lawyer, speaking on the laws that apply to an investigator gathering intelligence from social media was a highlight of the day and eye opening to say the least!

John Sileo made quite an impact as the closing keynote speaker. His personal account of the horrors one goes through when their identity is stolen hit the mark, as retailers took many notes on how best to protect the personal information of their customers.

Behind the scenes: All speaker sessions were selected by a group of retailers forming a Conference Planning Committee. Once selected, speakers had in-depth discussions with RCC staff to ensure their sessions provided key takeaways and best practices for retailers to take back to their teams.

Stay tuned for more information on next year’s Retail LP Conference to be held in September 2014. If you have any comments, feedback or topics you’d like us to consider, please send us a note at We’d love to hear from you.

Stephen O'Keefe
Vice President, Operations
Retail Council of Canada



Video Game store employees placed in back room by robbers Sunday morning - then poured gasoline - setting the place on fire in Woodstock, Ga.  Authorities say a business owner is recovering from burns after police say armed men robbed his store and then set the building on fire. Investigators tell WSB Radio that three to four suspects held up the store and poured gasoline to start the blaze. The owner of the Play N Trade is currently hospitalized in critical but stable condition with 3rd degree burns. There were two surveillance cameras on scene, one outside and one inside. Authorities said they plan to release the video as soon as they can with the hopes the public can help in catching the suspects. (Source

Tobacco warehouse in Tampa burglarized - $400,000 stolen - highly organized - 3rd big tobacco hit in two months in Florida  Thieves stole more than $400,000 in inventory in the early morning hours of September 22nd from Sweet Time Tobacco warehouse in Tampa. The group of crooks were caught on surveillance cameras entering the warehouse facility. Their faces were covered as they pried open a security gate and entered and exited in two white Ford utility vans. "It was well planned out. They knew they'd need help. They knew the type of vehicle they needed," Hillsborough County Sheriff's Office's Cristal Nunez said. With a theft this large, investigators believe they likely have a buyer already lined up. (Source

Suspect with prior arson record arrested for Walmart fire in Canon City, Colorado  William Lee Dumford, 60, was arrested Sunday evening on suspicion of second-degree arson and criminal mischief after a fire Saturday evening at Walmart. Firefighters arrived to the east side of the store Saturday to find several pallets of plastic recycling materials engulfed in flames. Store manager Lori King said 30 to 40 bales of recyclable plastic were damaged. The store receives about $200 per bale when recycled. She said no damage was done to the store itself, but the recently repaved parking lot did sustain damage. City Auto Plaza General Manager Mike Jannicelli said eight cars were damaged from fire and flames that spread to City Auto's property, but the amount of damage has not yet been determined. Dumford also is a suspect in an arson case that occurred in the area of Four Mile Bridge in July, and he has two previous convictions of arson on record. (Source

Police arrest 3 suspects with 27 counterfeit credit cards in Pennsylvania  A Harrisburg woman and two men from New York face numerous charges involving the use of multiple counterfeit credit and debit cards in Lower Paxton Township. Police responded to a call at about 4:30 am Monday of persons suspected of using fraudulent credit cards to buy gift cards at Sheetz. Officers located a vehicle described in the incident, a silver Chrysler Town and Country van in the parking lot of a McDonalds. The woman and two men inside were detained while it was verified that the credit cards used were counterfeit. The suspects were identified as 29 year old DaWanna Robinson, of Harrisburg, 31 year old Kenneth NaQuan Reape, Jr., of Schenectady, New York and 37 year old Jamie Evans, of Brooklyn, New York. Police also seized 27 counterfeit Visa and MasterCard credit/debit cards, merchandise and gift cards purchased with those cards. Police believe that the cards had been used numerous times between Lower Paxton Township and New York. Charges against the trio include multiple counts of Access Device Fraud and Theft of Property Lost, Mislaid or Delivered by Mistake. (Source

"Felony Lane Gang" hitting in Gainesville, Fl.
Area law enforcement agencies are investigating a series of car burglaries that they say may be part of an organized ring of thieves targeting credit card fraud and identity theft. GPD spokesman Officer Ben Tobias said a number of incidents are being considered as part of so-called Felony Lane activities, in which a team of burglars take items such as credit cards, checkbooks and identification from vehicles and use them to make fraudulent purchases or to steal money from ATMs. (Source

TJ Maxx in Franklin, Tennessee burglarized through a hole in the roof  Franklin police are investigating an elaborate burglary at the T.J. Maxx store at Cool Springs. Police say the thieves made entry through the roof and stole money from a vault before leaving undetected. The break-in occurred sometime between 10 p.m. Sunday and 8 a.m. Monday. Employees arriving for work Monday found cash missing from an office inside the store. Investigators believe the culprits accessed the store from the roof and were able to dodge the store's security systems. (Source

Former Macy’s Employee charged with burglaries at Downtown Pittsburgh store  A Penn Hills man has been charged with stealing more than $4,000 worth of clothing, cologne and watches from the Downtown Pittsburgh Macy's store where he once worked. Pittsburgh detectives obtained a warrant Monday charging Larry Harris, 20, with three counts of burglary. They wrote in a criminal complaint that Mr. Harris stole the items over the course of three days -- last Christmas Eve, Aug. 30 and Sept. 5. Police wrote that Mr. Harris returned some, but not all, of the items when they met with him earlier this month. Mr. Harris had been a stock worker at the store; he was fired in December, according to the complaint. (Source

Shots fired during morning robbery of Pay-Less employees on Guam
Three men with black shirts covering their faces confronted Sinajana Pay-Less employees as they left the store early this morning and robbed them at gunpoint, according to Guam police. The crime happened about 1 a.m. today when five employees, cashiers, baggers, managers and a security guard locked the store and walked to the parking lot. Three men approached them with a silver revolver, fired three shots in the air, and one man demanded the handbags from a cashier and manager. He handed the bags to the other two men, and all three men fled toward the rear of the store. No one was injured. According to police, none of the employees were carrying cash from the store. (Source

Florida couple arrested following the smash and grab at Guayabera Shirt Company in Coral Gables  According to police, Dennys Montero and Jacqueline Triana smashed and grabbed their way through the Guayabera Shirt Company in Coral Gables on Sept. 13. The pair was arrested last week after police received a Crime Stoppers tip. The duo appeared in court where a judge set their bonds at $14,000 each. The store lost about $9,000 in cash and merchandise in the burglary. That number doesn't include the damage done to the front door to gain entry. The store owner said the store's security system has been upgraded and their procedures have changed. The suspects have been charged with burglary of an unoccupied structure, grand theft and criminal mischief. (Source

Jackson Man Arrested for Burglary at Timberland Outlet Store
On Thursday September 26, 2013 at approximately 11:45 pm, officers responded to the Timberland Store at the Jackson Premium Outlets on the report of a front glass break alarm. Upon their arrival, it was discovered that the front glass had been broken and merchandise taken. Officers were able to view a security video and speak with a security guard who had observed a subject on the property earlier. Further investigation led to identifying a possible suspect vehicle and suspect which had been parked at the Sunoco on Monmouth Road during the time of the incident. The suspect was located and arrested a short time later. (Source

East St. Louis cell phone store robbed
East St. Louis police are hoping surveillance video will help lead them to a man who held up a cellular phone business. The robbery happened near the police station, at AirComm Wireless on Collinsville Road this past Saturday. Employees at the store told police the suspect was wearing either a white t-shirt or pillow case with holes cut around the eyes, barged into the store with guns in each hand. (Source

Burger King robbed at gunpoint in Youngstown, Ohio  The Burger King on Midlothian Bouleavrd in Youngstown was robbed Monday morning. According to police, the suspect came into the store around 8:30 a.m. with a gun and demanded money. He told the clerk to put the money in a black bag and set it on the counter. The suspect then walked to the back office with the store manager where the safe is located and took about $2,500 in cash. The suspect left the restaurant on a green bicycle. Customers were in the restaurant at the time of the robbery, but no one was injured. (Source

Two Purdue football players apprehended for shoplifting at a Lafayette Kohl’s  B.J. Knauf and Jordan Woods were arrested and charged Monday with Class D Felony theft. Woods and Knauf were detained by Kohl’s loss prevention officers after they had allegedly stolen two tie bars, valued at $20 each. The two redshirt freshmen were arrested at a Kohl's department store in Lafayette, and were booked in the county jail Monday afternoon. Knauf is currently the second in all purpose yardage on the team. (Source

Attempted smash-and-grab suspect runs away after ramming stolen pickup into a Family Dollar  In Family Dollar manager Geoff Batzold’s words, an early Monday attempted smash-and-grab at his Pontiac store was not a good way to start the week. However, he remained positive, as nothing was stolen from the location. One, possibly two men brought a full-size pickup in front of the Family Dollar and backed into the building at least two times. They backed the truck up to the front of the store from Baldwin, rammed the building once, pulled forward and did it again. The truck smashed a hole in the building 15 feet wide, also taking out a steel pole that lined the sidewalk of the building and cinderblocks at its base. Nothing was taken but the store suffered several thousand dollars worth of damage. (Source

Another possible smash and grab attempted in St. Louis County this morning Police are investigating an auto accident Thursday at a strip mall at Page Avenue and Hanley Road. The vehicle was related to an earlier pursuit from Pine Lawn and crashed into the building. Police say it is not believed to be a burglary. The suspect ran from the scene, according to a St. Louis County media relations officer. No additional information was immediately available. (Source



Ten Indicted in $200 Million International
Credit Card Fraud Conspiracy

NEWARK, NJ—Ten individuals who allegedly participated in one of the largest credit card fraud schemes ever charged by the Justice Department now face a 25-count indictment charging additional crimes, New Jersey U.S. Attorney Paul J. Fishman announced.

Nine of the defendants charged in the indictment unsealed today were previously charged by complaint in February 2013 in connection with the scheme, which allegedly caused more than $200 million in losses. A 10th defendant, Amar Singh, is charged for the first time in this indictment. The complaint charged 18 defendants with bank fraud conspiracy, alleging their participation in a scheme to fabricate more than 7,000 false identities to obtain tens of thousands of credit cards. Many of those defendants have since pleaded guilty to related charges. The indictment announced today adds wire fraud charges against seven of the defendants with pending cases.

According to documents filed in this case and statements made in court:

The scheme involved a three-step process. The defendants would make up a false identity by creating fraudulent identification documents and a fraudulent credit profile with the major credit bureaus. Then they would pump up the credit of the false identity by providing false information about that identity’s creditworthiness to those credit bureaus. Finally, they borrowed or spent as much as they could, based on the phony credit history, but did not repay the debts—causing more than $200 million in confirmed losses to businesses and financial institutions.

The scope of the criminal fraud enterprise required the conspirators to construct an elaborate network of false identities. Across the country, the conspirators maintained more than 1,800 “drop addresses,” including houses, apartments, and post office boxes, which they used as the mailing addresses for the false identities. The conspiracy to commit bank fraud charge and each of the wire fraud charges carry a maximum potential penalty of 30 years in prison and a $1 million fine. (Source

Read the full press release here.


With Flea Markets being a primary sales channel for ORC, here's what their Association says about it  Interesting to start out here's their mission statement: "The National Flea Market Association exists to serve the public interest and to benefit the flea market industry by fostering high standards of business conduct which merits public trust." With the last six words saying it all - business conduct which merits public trust. With 1,100 flea markets in the U.S. having 2.25 million vendors conducting $30B in sales and 150 million customers each year, what's the percentage of stolen or counterfeit merchandise? You make the call? They have two lobbying firms they employ in Washington to ensure they're represented, Rasky Baerlein Strategic Communications and The Suffolk Group. In reviewing their web site and reading their "About" page you'll see their stance against any legislation or proposals they feel will discriminate against them. With the very first one being: Examples of Anti-Competitive Legislation Include:

Organized Theft and Shelf Sweeping: The Flea Market Association does not condone the sale of stolen goods and promotes widely accepted precautions, such as registration of vendors and the use police details during business hours. In addition, the NFMA partners with public safety and national trade organizations to protect consumers against counterfeit goods, product piracy and copyright infringement. These measures are also successful in helping to prevent the sale of stolen, suspicious, or worn goods, including those resulting from shelf sweeping items, such as infant formula.

Flea market vendors must also be protected from mandates forcing them to reveal proprietary information such as price and source of goods to their competitors. Such mandates not only eliminate the ability of flea market vendors to fairly compete, but also inappropriately allows a large retailer to control the flow of merchandise within manufacturers, distributors, and wholesale networks. (Source

ORC crew member gets three 2 year sentences in prison in Tucson
Pima County Superior Court Judge Brenden Griffin sentenced Karina Ortiz on three counts of organized retail theft. Ortiz, 27, who pleaded guilty to the charges in August, was given two years in prison on each charge. The sentences will be served concurrently. She and four other women were arrested in December after a Tucson Police Department investigation found the group was responsible for numerous thefts of cosmetics and jewelry from area stores. The women were accused in as many as 30 shoplifting incidents at CVS, Safeway, Walgreens, Ross and Charming Charlie. Deputy Pima County Attorney Benjamin Mendola said the restitution amount the county would seek totals more than $74,000. Defense Attorney Steven D. West said his client was only a small player in a large and organized shoplifting organization. He said Ortiz essentially worked as an employee for the organization, which warehoused more than 1,000 shoplifted items. The goods were later sold at places such as the Tanque Verde Swap Meet, West said. Mendola said three other defendants accepted plea agreements; however, one defendant fled and is thought to be in Mexico. (Source

Mom Gone Wild - Shoplifting secret of the housewife who stole 900 designer handbags worth $811,400 U.S. - Britain's most prolific handbag thief  A housewife is facing jail after she stole more than 900 designer handbags worth up to $811,400 U.S. in a crime spree lasting three years. Stealing almost one a day in a three-year crimewave. Jayne Rand, 48, carried out a nationwide “campaign of shoplifting”, helping herself to a haul of handbags made by leading designers including Prada, Gucci and Louis Vuitton. A court heard Rand carried out her crimes by walking into shops and department stores without a handbag. She would remove the security tag from a bag that caught her eye, then put it over her shoulder before walking out undetected. Some of the bags had price tags in the £1,000 range, the court heard. She was caught by security staff at a shopping centre in Cwmbran, South Wales. Rand’s husband Philip, a planning consultant, and her grown-up daughters Gemma and Amber were unaware of her activities, the court was told. Rand admitted stealing 905 handbags and four purses from House of Fraser and various other stores between December 2009 and December 2012. The court heard Rand had sold many of the handbags to other women, making her more than £80,000 over the three years. She also admitted converting criminal assets from 838 handbags. She will be sentenced later this month and the judge warned her to expect “a custodial sentence of some length”. (Source

ORC gang of four busted at Woodbury Common Premium Outlets in Orange County, FL  Town of Woodbury Police have changed three men and a woman in connection with the theft of merchandize from several stores at Woodbury Common Premium
Outlets valued at $17,756.87. Officers Michael Farahvashi, Brian Rudden and Charles Tausk responded to the Burberry outlet on Saturday, Sept. 28, for a report of a shoplifting incident that occurred earlier in the day. Officers reviewed the store's video showing three Hispanic males and one Hispanic female stealing several trench coats, Abbott said. The vehicle they suspects came in was searched and police said the officers recovered $17, 756.87 worth of stolen merchandise from several different stores. (Source

ORC suspects point gun at off-duty officer working security at Wolfchase Galleria in Memphis, Tenn.  Police say two women and a man shoplifted from Wolfchase Galleria before leading officers on a chase. The suspects reportedly pointed a gun at an off-duty officer working security at the mall, which has seen a number of shopliftings this month. Police say the trio made it to the area of Getwell Road and I-240 before being stopped. The loot stolen from the mall included a pile of Levi's jeans. A lot of clothes and diapers, and a bunch of stuff they were getting out of the car," said Starlings. At least 10 felony shoplifting crimes were reported at Wolfchase Mall during the month of September alone. Items swiped included electronics, expensive handbags, and lingerie. (Source

Woodland, Wash., police arrest two on "suspicion of organized retail theft" - Have they hit your stores?  West Liberty police say Courtney Phipp, 27 years old, has been charged with identity theft. Police say Phipps applied for and received three credit cards by using someone else's social security number. Police say she used the credit cards to buy 19,000 dollars in items which she then tried to pawn off. (Source

Wal-Mart bar code switcher sentenced to 30 months in prison
A southern Arkansas man has been sentenced in Missouri for a $257,000 fraud scheme that involved switching bar codes on items at Wal-Mart stores and selling the merchandise on eBay. He admitted going into Wal-Mart stores in several states from late December 2004 to July 2008 and putting bar codes from inexpensive embroidery machines on more costly machines. He then bought the expensive machines at the lower prices and sold them on eBay. (Source

60 bras stolen from Rock Hill Victoria’s Secret
 A man stole $1,800 in bras from Victoria’s Secret at the Rock Hill Galleria Saturday, according to a police report. A store employee called officers after she saw a man crouching in the corner of the store, “shoving bras into a bag.” The man left the store when he saw the employee watching him, taking 60 bras with him, the report states. The store does not have surveillance cameras, according to the report. (Source

Two women with three children use a 14 year old as a look-out in a Walmart theft in Bethlehem, Pennsylvania  A female shoplifting duo from Lehigh County, with three youngsters in tow, used a 14-year-old boy as their lookout, officials said. Knauss' 1- and 7-year-old daughters were with their mom while she was shoplifting. Neighbors Ashley A. Knauss and Kaitlin M. Petersen tried to steal $358.53 worth of household products they stuffed into insulated Walmart bags, a diaper bag, a book bag, a purse and a baby stroller at Walmart around 4:45 p.m. Saturday. Petersen's 14-year-old brother-in-law told police the women were in the store to steal and that he was the lookout, officials noted. Both women were arraigned on charges of retail theft, criminal conspiracy and corruption of minors and released on $5,000 unsecured bail each. (Source

Danville, Virginia shoplifting suspect arrested; hit store several times  A man wanted for shoplifting in Danville has been arrested. Police say 49-year-old Lloyd Jefferson Davis of Danville has been taken into custody after they say he shoplifted several times from Walmart. Davis is currently in the Danville City Jail under a $10,000 bond. (Source

Lancaster police seek suspect accused of multiple thefts from Giant Foods store  Lancaster city police are trying to locate an alleged thief who stole items worth more than $2,000 from a Giant Food Store. The alleged thefts took place between Aug. 16 and 26 at the Giant located in the 200 block of North Reservoir Street. The suspect stole energy drinks and other items from the store's meat department, according to police. (Source

The Daily appoints ORC Advisory Council
In keeping with the overall mission of the Daily to be the #1 LP industry news source in providing the information that the industry needs in order to continue to combat this worldwide epidemic, we've created an ORC Advisory Council that will be named next Monday. This Council's primary objective will be to ensure that the Daily continues to evolve and fulfill the needs of the industry. With an emphasis on fostering the relationship between the retailers and the public law enforcement community.

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Vendor Spotlight

Axis Announces Five-Year Extended Warranty Option for
Network Video Products

New global five-year extended warranty offering further safeguards
IP video surveillance investment

CHELMSFORD, Mass. – September, 2013 Axis Communications, the market leader in network video, strengthens its service portfolio by offering a five-year extended warranty option on network cameras, video encoders and video decoders. In combination with Axis’ high-quality and reliable IP video products, the extended warranty gives system integrators and end-customers greater peace of mind and protection of their investment in video surveillance.

“We are confident that our products and support offerings are the most reliable on the market today,” said James Marcella, director of Technical Services, Axis Communications, Inc., “and the extended warranty program supports that confidence, providing customers the ability to extend coverage up to five years on all IP cameras, video encoders and decoders.”

AXIS Extended Warranty prolongs the standard one- or three-year warranty that accompanies Axis network video products. The extended warranty option can be purchased in two-year extension blocks up to a maximum total warranty period of five years.

“Ensuring our customers receive the highest level of service and support after they have purchased our products is of the utmost importance. Some of our customers, especially those with larger installations, want the extra protection of an extended warranty period,” said Peter Friberg, director of System and Services, Axis Communications AB. “For system integrators, AXIS Extended Warranty opens up new possibilities in offering warranty service agreements.”

AXIS Extended Warranty may be purchased through Axis’ standard distribution channels and must be activated within six months of purchasing the product.

For more information about Axis’ warranty service including a video tutorial on how to register the extended warranty, please visit:

Matt Flanagan
fama PR, Inc.


Domenic Locapo
Axis Communications Inc.



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AP Manager in Training Walmart Avon, IN Wal-Mart
AP Manager in Training Walmart Camby, IN Wal-Mart
AP Manager in Training Walmart Franklin, NJ Wal-Mart
AP Manager in Training Walmart Plano, TX Wal-Mart
AP Manager in Training Walmart St Albans, VT Wal-Mart
AP Manager Walmart Palestine, TX Wal-Mart
ETL Assets Protection Target Westchester County, NY Target
Dept Mgr Store LP & Safety Lowe's Boca Raton, FL Lowe's
Dept Mgr Store LP & Safety Lowe's Wasilla, AK Lowe's
Dept Mgr Store LP & Safety Lowe's Ames, IA Lowe's
LP Manager Sobey's Wolfville, NS, Canada Workopolis
AP Manager Cabela's Christiana, DE Cabela's

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Corrie Tallman was promoted to LPRC Operations Director on the Loss Prevention Research Council's Board of Advisors.

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How to Rally the Troops
Your staff and team needs motivation, whether it's through incentives or a morning pep talk, to get them going. Use these tips for giving your team the  best motivational speech from this Sergeant in the Army. (Show you care)

25 Revealing Questions that Build Better Work Relationships  You spend the most time at work, just as you spend most of your waking hours with those you work with, so it's important to have good relationships with your colleagues and coworkers. Start your day or team huddle with one of these questions and build a better relationship. (Go ahead, ask away)

Don't Sugarcoat Negative Feedback
It's always more fun to tell your employees and team members the good news than to deliver negative feedback, but it is something that needs to be done. Alarmingly enough, don't coat your constructive feedback. (Know your target)

Go Ahead: Ask Your Employees If They're Happy  Asking your employees how they really feel is important if you want to keep your employees engaged, and keep your high performing staff. The information you could receive just by asking how your staff is doing may be the key you need to improve productivity and work environment. (The little things do matter)

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With review time approaching, it may be wise to do a critical and realistic self-review in preparation. While most of us are fully aware of our own positive and negative attributes, it's human nature to minimize and rationalize. Taking the time to do it in actuality not only prepares you for the review, but it'll force you to surface all the issues of the last year and rethink them. This process alone can have multiple benefits. From developing strategies for individual objectives, to creating a proactive response to your review itself, to actually changing your priorities and maybe even your focus. Very few take the review process as seriously as they should, whether it be corporate America or the executive themselves. But as all the studies, psychologists and human resource executives will tell you, it is a defining moment for an executive and an individual, and getting prepared for it will help you.

Just a Thought,
Gus Downing

Gus Downing

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