How to Defuse and Protect
Gary Johnson, VP of Loss Prevention
LP Leaders, Today
John Voytilla, VP Global LP & Safety, Office Depot
on the National Retail
Dr. Richard Hollinger, criminology professor at Univ. of Florida, lead author of
Keys to Collaboration:
Building Effective Public-Private Sector Partnerships
Joe LaRocca, RetaiLPartners; Eric Ives, Unit Chief International ORC Task
Forces, FBI; Cpt. John Romero and Det. Joe Hopkins, LAPD Commercial Crimes
View all episodes
2015's GVS - Group Vendor
Pride in Partnership
The Agilence Community Coming Together
Retail 20/20 users and members of the Agilence team gather on the steps of
the Franklin Institute in Philadelphia during their
second annual user
conference. Every year Agilence brings their family of users together to
share success stories, exchange tips and tricks, learn unique uses of the
application, and network with like-minded professionals. Users also had the
opportunity to meet face to face with Agilence developers, creating a direct
line of communication between the people who use the application and the
people who create it.
Agilence is an industry leader in data analytics and reporting solutions for
operations and loss prevention. Agilence develops the cloud based 20/20
reporting solution, a highly flexible and powerful application that
provides organizations with a complete view of their business, allowing them
to increase efficiency and prevent fraud across the enterprise.
Retail LP Teams, send us your new Group LP Selfies!
Have some fun, show
your team pride, get a plaque,
and maybe win some free pizza!
Bloodiest month since The Great Recession's
January 2009 Blood Bath|
With Wal-Mart job cuts, HBC job cuts, Neiman Marcus cuts, bebe cuts, Escada
cuts, Southeastern Grocers cuts, A&P's cuts, last week Haggen's cuts and more rumored to be
right around the corner this may be the bloodiest month in retail since January
2009 when literally thousands lost their jobs at the height of the great
Walmart cuts 450 home office jobs
Walmart is cutting 450 jobs at its headquarters in Arkansas as part of a
reorganization of the retailer's management structure, according to an internal
memo circulated to staff on Friday.
Reuters reports the memo is from CEO Doug McMillion, who says the cuts are aimed
at making the world's largest retailer by revenue a "more nimble organization"
and is part of a review that will lead to "pulling back in some areas and
investing in others." McMillon has said he wanted to eliminate bureaucracy and
focus on the stores.
"There are no cash registers in the office," McMillon told analysts in June
after the company's annual shareholders' meeting, setting off speculation he was
Recruiting firms reported an influx of resumes from Wal-Mart executives
concerned about their jobs, and suppliers have braced for a possible knock-on
impact on their local operations.
Neiman's Cuts Staff, Cites Reinvestments, Cuts 500 jobs
The Neiman Marcus Group eliminated 500 jobs on Thursday in a reduction of
the luxury retailer's workforce affecting all stores, divisions and facilities.
Essentially, we did our strategic plan a number of months ago called NMG 2020,"
Katz added. "One of the initiatives is called 'organizing for growth,' which is
about improving ways to run our business to allow us to accelerate investments
in customer-facing initiatives."
The Neiman's cuts follow those made earlier this week by Hudson's Bay Co. The
Toronto-based operator of Saks Fifth Avenue, Lord & Taylor and Hudson's Bay
department stores, said it would cut 265 non-customer facing positions
across the company to save $75 million on an annualized basis beginning in 2016.
The ceo said no senior positions or sales associates were part of Thursday's job
force reduction. She said the cuts focused on corporate offices and making
back-office functions more efficient.
Neiman Marcus cuts 30+ LP Managers
In a restructuring mode Neiman Marcus cut dozens of single unit Loss Prevention
Managers this week around the country according to multiple LP sources and those
cut. The numbers shared were 30 to 35 LPM's positions cut. With no warning
according to our sources they cut all the LPM's across the nation and now have
the LP store staff reporting to the operations group. Regional Loss Prevention
staff had already been centralized in Dallas.
bebe stores, inc. Eliminates 50 corporate
Escada to Cut Workforce by 200
Southeastern Grocers to Lay Off 250
Southeastern Grocers LLC, parent company of Winn-Dixie, Bi-Lo and Harveys, is
restructuring the store support center at its Jacksonville, Fla., headquarters,
as well as regional support centers across its seven-state Southeast regional
footprint, as a result of which 250 associates will lose their jobs.
Downfall of the mall: Chains like Gap and J. Crew face crisis
More bad news for traditional retailers. Fewer young people are shopping at
traditional retailers usually found in malls, Thomas Lee of the San Francisco
Chronicle reports. Instead, Lee notes, teens and young adults are turning to
buying their clothing online. People know that they can find the same clothing
online that they can find in stores - so why bother trekking out to malls?
When you think about the product, people are comfortable ordering it online,"
Mark Ghermezian of Triple Five Group, a real estate company behind North
America's largest malls, said to the Chronicle. "When you go into a Gap store,
you'll find clothing you can find on Gap.com."
It's no secret that traditional retailers like Gap, Abercrombie, and J. Crew
have faced many struggles over the years, including the rise of fast fashion
behemoths like H&M, Zara, and Forever 21.
But despite valiant efforts to turn their individual brands around or perhaps
speed up their supply chains to keep up with stores like Zara, the slow but
sure erosion of malls remains an ominous threat to their turnaround plans.
More than two dozen malls have shut down in the last four years, and another
60 malls are on the brink of death, The New York Times reported earlier this
year, citing Green Street Advisors, a real-estate analytics firm.
"Teen retailers ... are all a disaster, and these middle-level malls are
killing them," Davidowitz said. Editor's Note: Can't this be said about all
De Blasio vows New York will be ready for Hurricane Joaquin
Officials urged New Yorkers to be ready and alert for Hurricane Joaquin
regardless of uncertainties about its path, stressing that an area stung by
Superstorm Sandy three years ago would be better prepared this time.
While the National Hurricane Center's forecast track as of Thursday evening kept
the storm out at sea, officials were taking no chances. State and local agencies
moved generators, pumps, lights and other equipment into position. New York City
workers cleaned storm drains, stocked shelters and plugged some beach access
routes with aluminum panels and sand to prevent flooding.
When no one's home, UPS will take packages elsewhere
UPS is ditching multiple delivery attempts in some areas and using its Access
Point program to leave parcels at retail locations when consumers aren't home.
UPS wants to have 8,000 Access Point locations nationwide by December, including
its 4,400 existing UPS Stores. The pitch to shopkeepers: they get less than a
dollar per package, but get foot traffic that might otherwise pass by, Light
Lawyer blames Indianapolis police in Burlington Coat shoplifter teen's death
inside Washington Square Mall
A shoplifting suspect who died in Indianapolis police custody had been forced to
lie on his back for nearly 40 minutes after he was cuffed with his hands behind
him, leaving the overweight, exhausted teen unable to breathe properly, a lawyer
for his family said Thursday.
Indianapolis police said officers were called Saturday to a clothing store on
the city's far east side after a gun-wielding man who had allegedly shoplifted
fled the business. Police said they found Day near a handgun in a grassy area
behind a nearby gas station. Attorney Nathaniel Lee said the teen ran more than
400 yards and was exhausted when officers found him.
Lee said the 5-foot-6, 250-pound high school senior was kept on his back in
handcuffs while struggling to breathe. A video taken by a bystander shows
Day trying to roll onto his side to get more air into his lungs, Lee said, but
officers rolled him back onto his back. City police officials said Monday
that an EMS crew determined Day was fine to be taken into custody, and left the
arrest scene. A second crew was called after Day's condition worsened, and he
died in the ambulance, officials said.
Video shows Indy teen arrest before dying in police custody
A&P reveals $12.6 million in insider payments
A&P in a document filed in U.S. Bankruptcy Court late Wednesday detailed $12.6
million in payments for top executives and other insiders in the year leading to
its Chapter 11 bankruptcy - monies that creditors may seek to "claw back" in the
Retailer Quicksilver who filed for bankruptcy
Chapter 11 stops making severance payments to former executives - one sues
Staples keeping doors shut on Thanksgiving
All the News - One Place - One Source - One
The D&D Daily respects your time & doesn't filter retail's reality
New Milford Man Arrested After Selling
$200K In Silver Coins Not Delivering
The North American Global Asset Protection Investigations eBay & PayPal teams
assisted the United States Postal Inspection Service with their investigation
and subsequent arrest of Fuat Candan. The arrest is the result of an
investigation conducted by members of the Bergen County Prosecutor's Office
White Collar Crimes Unit and the United States Postal Inspection Service
As items continue to sell on eBay, Candan received the funds through PayPal but
failed to deliver any of the product. A review of the PayPal activity revealed
that Mr. Candan, the principal owner of both seller accounts, had received the
buyers' funds from eBay sales and had debited them from his Paypal account. Mr.
Candan was sent invoices for the refunds but ignored all eBay & PayPal's
collection and investigation efforts.
Fuat Candan was charged with one count of violating N.J.S.A. 2C:20-9, Theft by
Failure to Make Required Disposition of Property Received, a 2nd degree crime
based on the value of the property being in an amount greater than $75,000.
Both eBay & PayPal are continuing to assist the authorities with their
For further information on PayPal GAP Team, email inquiries to
National Cyber Security Awareness Month
Securing Cyberspace is a Shared Responsibility
October is National Cyber Security Awareness Month, administered by
the Department of Homeland Security. This is the perfect time of
year for individuals, businesses, and other organizations to reflect
on the universe of cyber threats and to do their part to protect
their networks, their devices, and their data from those threats.
The FBI-working in conjunction with its many partners at the local,
state, federal, and international levels, as well as with
industry-takes its own role in cyber security very seriously. That
role involves operational efforts-including investigating and
disrupting cyber-related national security threats and cyber crimes
and collecting, analyzing, and disseminating cyber threat
intelligence. It also involves outreach efforts to industry.
Here are just a few examples of how we're doing all of that:
National Cyber Joint Investigative Task Force serves as the
national focal point for coordinating cyber threat investigations.
The work of the NCJITF includes a national public/private initiative
to mitigate the use of botnets and malware by criminals, which has
emerged as a global cyber security threat
Cyber task forces in all 56 field offices coordinate domestic
cyber threat investigations in local communities through information
sharing, incident response, and joint enforcement and intelligence
InfraGard-an information-sharing and analysis effort with
private sector partners who own, operate, and hold key positions
within some 85 percent of the nation's critical
infrastructure-equips its members to identify and mitigate
vulnerabilities, develop incident response plans, and enact security
The Bureau will continue to work jointly with our national security
and law enforcement partners to address threats to the nation's
cyber security from nation-states, terrorist organizations,
transnational criminal enterprises, and child predators. But
government can't do it alone-assistance and vigilance from the
public is vital. fbi.gov
T-Mobile US says Experian breach exposed 15M customers
On Thursday, T-Mobile US CEO, John Legere, said that the names, addresses,
Social Security numbers, birthdays, and ID information on more than 15 million
customers had been compromised after a breach at Experian.
"The investigation is ongoing, but what we know right now is that the hacker
acquired the records of approximately 15 million people, including new
applicants requiring a credit check for service or device financing from
September 1, 2013 through September 16, 2015," a statement from T-Mobile's head
In an overview of the event, Experian said that on September 15, they discovered
that someone had accessed T-Mobile data housed on one of their servers. The
company said the investigation of the incident is ongoing.
Additionally, Experian has determined that their encryption may have been
CARD INDUSTRY SUMMIT ADVANCES CROSS-INDUSTRY COLLABORATION ON CYBERSECURITY AND
Leading cybersecurity, technology and data forensics experts gathered in
Vancouver this week at the Payment Card Industry (PCI) Security Standards
Council Community. Meeting to share the many advances made over the past year in
protecting consumer payment information from criminals. Collaboration between
industry, governments, law enforcement and consumers, information sharing
between countries and competitors, and proven technologies that devalue stolen
data were only a few of the topics discussed among 1,500 in attendance.
"We are fighting a silent, pervasive war against cybercrime. Collaboration is
crucial in this effort," PCI SSC General Manager Stephen W. Orfei told
attendees in his keynote address. "We must use our shared experiences to beat
cybercrime. We can't legislate our way out of it, we can't wall ourselves off
from one another and there is no technical silver bullet that is going to solve
cyber theft. It's going to take a 24x7 effort, and we all have to work
Report: Target failed to execute security basics
In a recent KrebsOnSecurity post, Brian Krebs details Verizon's findings as set
down in a Target corporate report. The findings demonstrate that it really is
important to put in place all the mundane security best practices widely talked
about, and that without them even the best new security platforms can't defend
against breaches. Here are six things Target did wrong both before and
immediately after the breach that contributed to the theft of information from
40 million credit and debit cards. Failure to segment networks, Poor password
policy enforcement, Weak passwords, Lax patch management, Running outdated,
vulnerable services, Insufficient authentication requirements.
Target Pushes To Block Banks From Breach Probe Docs
Target Corp. on Wednesday shot back at a class of banks' bid to force the
retailer to produce more details about its internal investigation of its massive
data breach, arguing that the documents are privileged because they helped
counsel provide legal advice regarding the "unprecedented and extraordinary"
Retailers said to be weighing lawsuits over chip cards, fraud-liability shift
U.S. retailers are contemplating lawsuits against banks and credit card
companies over the slow rollout of chip-based card technology and the possible
financial liability merchants began facing that started Oct. 1.
Many retailers -- with the notable exceptions of Walmart and some other big
chains -- have complained of backlogs of six to nine months in getting card
companies to certify their new card terminals for use. Without the
certification, retailers can't use their new chip card payment terminals and
face extra costs for fraud insurance.
The backlog is unfair to retailers, and is likely to lead to a lawsuit by one or
more of the affected merchants, said Mark Horwedel, CEO of Merchant Advisory
Group. MAG has 97 members, including some of the nation's largest retailers,
that collectively represent $2.6 trillion in annual sales.
Given the complexity of the conversion and concerns about fairness with
liability, lawsuits seem inevitable, analysts said.
LPRC Innovation Lab Provides Asset
Professionals an Educational Environment for
Retail is undergoing fundamental and foundational
change. Shoppers are empowered with information like never before. New
competitors with new retail business models are emerging with increasing
frequency. The stakes for continuing to innovate with respect to retail
protection strategies has never been higher. But crime and loss will continue,
and of course evolve with the new retail dynamics.
How do Asset Protection professionals keep up with these powerful dynamics and
understand how to deploy solutions and technologies to capitalize on business
opportunities while minimizing the associated risks?
The Loss Prevention Research Council's (LPRC) Innovation Lab at the University
of Florida, opened in 2014, is critical to the LPRC's mission of providing an
environment to develop and enhance anti-crime measures, while educating the
Asset Protection community around changing trends and new challenges within
retail. Sponsored by Tyco Retail Solutions, and supported by numerous other
solution providers, the Innovation Lab provides a setting where Asset Protection
teams can meet to better understand new and emerging threats as well as
collaborate around the strategies, best practices and technologies to address
"We have been working for a number of years with retailers who are trying to
develop their omnichannel retailing capabilities," says Randy Dunn, Sales
Director for Tyco Retail Solutions Store Performance Solutions business. "We've
seen many different approaches from many different retailers around how to
attack this challenge, but almost universally the Asset Protection programs to
support new omnichannel business processes have been an afterthought. Tyco
wanted to find a way to help our core customers find their voice related to
these critical omnichannel conversations, and sponsoring the LPRC Innovation Lab
is the ideal way for Tyco Retail Solutions to do that."
"Asset Protection is critical to successful retailing since they work to protect
highly desirable merchandise, as well as employees and shoppers But with all the
disruption taking place within retail today, the Asset Protection body of
knowledge is even more rapidly growing and changing," says Dr. Read Hayes, LPRC
Director. "The LPRC's mission is to help Asset Protection professionals address
these new challenges and implement solutions that work. The Innovation Lab is
one of our key tools to help us accomplish that objective, and we are grateful
for the assistance we are getting from Tyco and other solution providers to help
make this a reality."
Each October, the LPRC hosts their annual IMPACT Research Conference at the
University of Florida. IMPACT is a two plus day program designed to help
participants better understand how they can use research approaches to help
reduce loss, crime and increase sales. The program consists of presentations and
panel discussion with retailers, brand owners, researchers and solution
providers. Attendees will be able to experience and learn more about the
Innovation Lab when the event kicks off on Monday, October 5th, 2015 at the
For more information or questions on the LPRC Innovation Lab or the IMPACT
Research Conference, please contact Jessi Dudley at
firstname.lastname@example.org or 352.222.8202.
The LPRC and Tyco Retail Solutions Celebrated the
Innovation Lab's Sponsorship during a Private Ceremony held on Monday, September
Pictured from Left to Right is: Jessi Dudley, Brittany Griffin, Mike
Randy Dunn, Star Davis, Dr. Read Hayes, Stephanie Lin
Canada's Couche-Tard plans to expand its Circle K convenience store
brand globally to all 15,000 storesRebranding nearly 15,000 convenience stores globally under a single new
Circle K banner
for a chain that reaches six million customers a day and
last year brought in revenues exceeding US$35 billion. The rebranding is bad
news for those loyal to the 800 Mac's convenience stores across Canada
Couche-Tard is ready to give up the sentimental attachment by taking its most
dominant brand and expanding it globally, and Bernier says customers will
hopefully gain a new fondness for Circle K. financialpost.com
Minimum wage going up Thursday in Alberta, Saskatchewan and Manitoba
The new minimum wage in Alberta will be $11.20 per hour, up from $10.20, while
the liquor server wage goes to $10.70 per hour from $9.20. The NDP government
says it's a first step toward a $15 minimum wage by 2018. In Saskatchewan,
minimum wage is going up by 30 cents to $10.50 an hour. Manitoba is also
increasing its minimum wage by 30 cents to $11 an hour.
Manitobans making fewer shopping treks to U.S., says new survey
A total of 67 per cent of the people who are taking fewer trips said they're not
crossing the border as much because of the value of the Canadian dollar. While
the news is positive, Remillard said the impact on retailers is minimal because,
according to Statistics Canada, cross-border shopping only accounts for two
per cent of total retail sales in Canada.
Opinion: Fighting cybercrime
Payment technology experts are meeting in Vancouver this week.
of global cybercrime has soared to an estimated $465 billion US annually. This
year alone 42.8 million cyberattacks are expected.
Nearly 40 per cent of Canadian businesses experienced cyberattacks in 2013.
We've seen attacks in every sector - from retail, to online dating, to
government. Increasingly, for any organization connected to the internet, it is
not a question of if but when hackers will strike. This growing and pervasive
threat of cybercrime puts customer information, and especially payment data at
risk for compromise.
So how do we fight back against cybercrime? How do you protect your business and
your customers? It comes down to three things: vigilance, technology and
Thanksgiving Retail Hours
Thanksgiving is a statutory holiday in all provinces and territories. The
following is a brief overview of retail business regulations from across the
country, as related to Thanksgiving Day. More information on retail closing days
can be found on the RCC website. Retail Council website/quickfacts/storehours
Canadian shoppers not keen on Black Friday - Boxing Day still #1
(The day after
Despite Canadian retailers' efforts to cash in on the U.S. shopping craze of
Black Friday, Canadians' enthusiasm for the sales event is low. According to a
new survey by Mintel, just 12% of Canadians plan to buy the bulk of their
holiday gifts on Black Friday. That's much lower than the 25% of U.S. shoppers
who plan to do the majority of their holiday shopping on Black Friday.
Only 5% of Canadians plan to shop on Cyber Monday-the online version of Black
Friday-compared to 8% of Americans.
Part of the reason is the relative newness of these sales events in Canada,
having only been introduced in 2008
, said Carol Wong-Li, senior analyst,
lifestyles and leisure at Mintel. "I also think some people might be holding out
for a better deal on Boxing Day. They think, 'why would I buy it now when it
will be discounted [even more] later?' [Canadians] are used to lining up for
those Boxing Day sales."
Asset Protection Coordinator (Saskatoon,
Wholesale) for CO-OP, Federated Co-operatives Limited, posted in Saskatoon,
Michaels three new GTA locations
Giant Tiger to move Ottawa distribution centre
Retail Fast Facts: September 2015
● Total monthly retail sales changed by 2.4 per cent over the comparable month
● Total sales excluding food, automotive and gasoline changed by 4.1 per cent
over the comparable month last year.
Guelph, ON: Five arrested, $40,000 in stolen merchandise seized
in Organized Retail Crime operation
Two city residents face charges in connection with the local sale of items
stolen from stores in the Toronto and Mississauga area. The Guelph Police
arrested the suspects Tuesday after an early evening traffic stop along the
Hanlon Expressway. Police have seized more than $3,000 in stolen property in
connection with the investigation. On October 1 the Guelph Police executed a
search warrant at their Greengate Road home. Police seized close to $40,000
worth of stolen clothing and a small quantity of Marihuana.
Vancouver, BC: Bystanders hold Mall parking lot shooting
suspect in until RCMP arrive
Witnesses to a shooting in Burnaby Wednesday night took matters into their own
hands and restrained the suspect until police could arrive and take him into
custody. And while Mounties are acknowledging that the bystanders' actions
helped with the arrest, they're asking members of the public to leave police
work to the police, who are trained in this type of risky situation.
Investigators believe the shooting started with a fight between the suspect and
a 26-year-old man in the parking lot of the Old Orchard Mall. The shooting
victim, a Burnaby resident, was taken to hospital for treatment of his injuries,
but has since been released.
Kitchener, ON: 10th area convenience store robbery this month reported
Waterloo Regional Police are investigating yet another robbery at a convenience
store in Kitchener. The Little Short Stop at King Street East and Fairway Road
was robbed at knifepoint around 5:20 p.m. Monday. According to police, a man
entered the store, waited for other customers to leave, walked up to the
counter, pulled out a knife and demanded cash and cigarettes. After that, the
man left and headed for a nearby residential neighborhood.
Montreal: Molotov cocktail sets back of Saint-Laurent store on fire
A molotov cocktail was hurled through the back of a store in Little Italy,
causing a fire. It happened around 2:50 a.m. Tuesday at the corner of
Saint-Laurent Boulevard and Mozart Avenue East.Arson fire behind a building,
corner St-Laurent / Mozart. Under investigation by police. Authorities found two
molotov cocktails at the scene. One of them was still intact.
Surrey, BC: Suspect sought in violent Surrey sex assault
After a two day manhunt, Surrey Mounties have been unable to locate the suspect
in a violent sexual assault. Surrey RCMP is releasing images from a store
surveillance video in an attempt to identify the suspect. He's accused of
physically and sexually assaulting a woman in the woods near Fraser Highway and
140th Street. It happened Sunday around 4:30pm. The victim was treated at
hospital, but the stranger accused of doing this to her is still on the lam.
Saskatchewan: Goat 'arrested' at Tim Hortons was possibly kidnapped
There's been a new development in the story of a goat found wandering outside a
Tim Hortons this past weekend. Goliath the goat appears to have been kidnapped.
The goat was found wandering into the Martensville, Sask. Tim Hortons Saturday
night. Goliath was walking back and forth into the store using the shop's
automatic front doors. Eventually, RCMP took the animal into custody, and left
it at the Western College of Veterinary Medicine. It appears the goat
disappeared from the University of Saskatchewan Student Rodeo cabaret being held
at a nearby country bar.
Grande Prarie, AB: RCMP searching for Armed Robbery suspect
Grande Prairie RCMP are on the lookout for a suspect after an armed robbery.
Mounties say that just before 11:30AM Saturday, a lone man walked in to the
Avondale Convenience Store with a can of bear mace, and ordered the clerk to
hand over the money from the till. The clerk pressed the panic button to alarm
police of the incident. The suspect then ripped the cash drawer out of the till,
and ran off.
Thunder Bay, ON: Police are searching for two men involved in an
early morning Mac's store robbery
Two men, one of them armed with a hammer, robbed a Red River road Mac's location
at about 5:25 a.m. Monday morning. The second man stood watch at the store
entrance while the first was able to obtain a small amount of cash.
- The Two Minute
Ed Wolfe, VP of Business Development, WG Security
Ed Wolfe, Vice President of
Business Development for WG Security, shares a simple piece of advice about
budgets in this "U-Tip." In his conversations with customers, Ed always hears
the same anguish from LP directors and VP's over their budgetary process. As a
35-year veteran of the LP industry and a former VP of Loss Prevention for
various retailers, Ed shares a straightforward way to make budget planning less
painful -- Prepare a budget that matches your company's goals.
piece of advice could make all the difference in someone's career.
Want to share your own U-Tip?
Email us here.
Solution Providers, have a
video or commercial you want to publish?
Hackers take down Newegg.com in a failed extortion attempt
Newegg says problems persisted for about five hours Wednesday night. The
attackers demanded bitcoins. Hackers took down online electronics retailer
Newegg Inc.'s e-commerce site last night, hoping to extort an unspecified amount
of money, in the form of bitcoin digital currency, the company says.
The disruption was a "garden-variety" distributed denial-of-service (DDoS)
attack that likely originated from Russia, Wu says, and was an unsuccessful
attempt at shaking down the retailer for money. "The attackers were blackmailing
us for bitcoin," he says, though he didn't specify how much money the hackers
were seeking. "We didn't pay, of course, and we are taking preventative measures
against future attacks." internetretailer.com
Bitcoin as a Solution to E-Commerce Pain
Bitcoin is a decentralized virtual currency whose valuation and use has grown
dramatically since its inception in January 2009. Some thinkers view bitcoin as
a viable alternative to sovereign currencies; however, e-commerce was the
original use case for bitcoin in Satoshi Nakamoto's epic paper in 2009 on the
proposed "Peer to Peer" cash system. In this paper, we address in practical
terms the precise advantages of using bitcoin as a payment method for Customer
Not Present (CNP) transactions made over the Internet.
As we have seen, bitcoin payments are instantaneous for both parties, and there
are no settlement delays involved. Thus, the funds disbursed by consumers are
available immediately to the merchant. With bitcoin, there is no guarantor for
transactions. No party can reverse a completed payment. From a merchant's point
of view, there is no exposure to disputes that will reverse payments. Attack
surfaces for Bitcoin are primarily at the endpoints. There is no useful
information for a hacker that can obtained by observing transactions in flight.
The Bitcoin protocol, in fact, relies on transaction information being public.
Since the consumer does not "deposit" symmetric payment and authentication
information to the merchant, there is no way for a maleficent agent who is privy
to the communication channel or to the merchant's infrastructure to use that
information to exploit the consumer at some later time. At the merchant end,
there is no need to maintain any sensitive information on front-end webservers.
Study reveals online shoppers' pet peeves
A new consumer survey from e-gift software provider Loop Commerce reveals some
common reasons why consumers are hesitant to buy gifts online. The survey shows
that one in four (25%) respondents cited worrying about buying the wrong size,
while another roughly one in four (24%) respondents cited worrying about the
hassle of returns as the most common reasons they hesitate to buy gifts online.
Nearly one in five (18%) respondents cited concern about getting their gift to
the recipient on time. Furthermore, 42% of e-gifts are virtually exchanged
before they ship. And more than 60% of e-gifts are considered "hard to gift"
items such as apparel, shoes and jewelry, that might not otherwise be purchased
for fear of getting it wrong.
Walmart Opens New 1.2M sq. ft. eCommerce
Fulfillment Center in Atlanta, GA - Now has three
Target To Match Online Prices With eCommerce
Making The Mobile Wallet The 'Better Way' To Pay
YouTube expands e-commerce on its videos
ORC Effort Makes the Press: Charlotte-Mecklenburg Police (CMPD): New police unit
focused on retail theft, hopes to ID habitual offenders
Charlotte-Mecklenburg Police (CMPD) says it has a new way of catching these
thieves and making sure they get more than a slap on the wrist.
CMPD says there have been 3,600 cases of retail theft this year. They solved and
closed 90% of the cases where the items stolen are worth less than $100. And
they are working to improve their 79% rate for cases where the items stolen are
worth more than $100.
Detectives say there's a difference between shoplifters and boosters, who are
getting money to fuel their addiction. Based on my investigation into a lot of
boosting and the organized retail crime the majority of people we arrest have a
serious heroin problem," Blee said. Blee is part of CMPD's retail theft unit.
The newly formed unit met Thursday with loss prevention folks from all different
stores, who are the victims in these cases. "We'll have them where they'll pick
up two at a time and walk out the door with them," said Alan Buck of Bed, Bath
Buck says there are 500 members locally of an organization called Carolina's
Organized Retail Crime Alliance (CORCA). Buck says the creation of a Carolinas
intranet site for stores and police has already helped him.
I've had cases where I've posted on there and I'll get hits from Durham, where
they've arrested these people," Buck said. When a theft happens, someone can
post a pic of the suspect and others are alerted. "Within an hour he had
responses back from other retailers that were able to help him identify that
individual," said Captain Allan Rutledge of CMPD.
Rutledge said they've always worked with stores, but this shows they are
dedicated to stopping the sophisticated and organized thieves.
"We want the criminals out there stealing these items to know that they not only
have to be concerned about the police department, they need to be concerned
about the eyes and ears inside the store," Rutledge said.
OH: Smash & Grab over $300K in items from Saks Fifth Ave. - Gang tied to Chicago
and maybe other cities
Video has been released of a showing a stunning smash-and-grab involving a dozen
suspects stealing $300,000 in designer purses from the Saks Fifth Avenue at
Beachwood Place mall. The burglary happened while the store was closed at around
5 a.m. on September 18. The video shows a stolen Jeep crashing into the front
doors of the store. Police said four people were inside the vehicle, and then
eight others run into the store, including some in masks. Moments later, the
suspects ran out of the store with stolen purses in tow. Some jumped into a
getaway car, with all suspects gone within a minute, along with the valuable
Albuquerque, NM: Organized Check Fraud Ring hit
area Retailers for over $60,000
The Gomez family hasn't been using its kitchen just for cooking. The family has
been running a large, organized check fraud ring that has defrauded dozens of
Albuquerque residents, stolen the identities of more than 100 people and netted
the family and its associates $60,000 in profit, police say. Police say they
spent three months investigating the ringleader, Carlos Epimeno Gomez III, 33.
When they executed a search warrant at his home Wednesday, they found that the
kitchen was full of printers to print checks. They also found a binder full of
stolen driver's licenses, Social Security cards and credit cards, reams of check
stock paper, blank laminated cards to forge IDs, notary stamps and a credit card
skimmer. They found similar items in another suspect's car, along with
antifreeze - used to wash ink from checks.
Grande, AZ: High Dollar Retail Theft investigation
leads to child-pornography charges
A Casa Grande man under investigation in a high-dollar retail theft case has
been indicted on 10 counts of sexual exploitation of a minor after police say
they found child pornography on his cellphone. Alejandro Quintanar, 26, was
initially accused of stealing expensive electronic merchandise from Target and
Walmart in early September, according to the Casa Grande Police Department.
Quintanar was arrested Sept. 17 on suspicion of theft but was not booked into
jail due to a medical issue, according to the department. Quintanar's cellphone
was withheld for evidence relating to the retail-theft case. Casa Grande police
were able to obtain evidence about the thefts from Quintanar's cellphone, and 50
images and videos depicting child pornography, according to the department's
post. He was indicted Wednesday evening in Pinal County Superior Court.
KY: Second Suspect Named In Multi-State Victoria's Secret Shoplifting Ring
Police have released the name of a second person they are looking for in the
continuing case of the Victoria's Secret merchandise heists. Lexington Police
were able to identify and lock up the alleged ringleader of a group accused of
ripping off merchandise from multiple Victoria's Secret stores. They took around
$4,000 of the merchandise from the Hamburg Victoria's Secret location earlier
this year. It only took them a matter of seconds for them to wipe out the entire
display. Tips from people reporting to Crime Stoppers led police to Brionna
Earts of Ferguson, Missouri. Earts is the alleged ring leader of the group. She
is now locked up and her business of selling the stolen goods on her Instagram
account is over, but that didn't stop the rest of the group. Police have
identified one woman as Tiffany Reed, they believe she is one of the women from
the surveillance video in Lexington.
Lexington, KY: Police Looking For Possible Serial Cigarette Thief
Lexington police are looking for what they think is a serial cigarette thief.
Surveillance video shows the suspect is covered head to toe and is pretty
confident. "If you notice in the video, the lights are on. He's doing this with
lights on which tells us he's extremely motivated. Police have linked him to at
least two cases of stealing cigarettes from businesses. They believe that he is
probably behind more. "He's going up to the window and using some kind of tool
to pull the glazing from the window. This isn't the typical "take a rock and
throw it at the window" type of guy," said Police. The suspect always brings a
duffel bag or a garbage bag and fills it with cigarettes. "You can imagine at
$30 a carton, this adds up pretty quick. We're looking at $3000-5000," said
Silver Creek, GA: Man reportedly pawned $1800
worth of stolen tools for $150
Office Max employee walks out of investigation
into an $1,800 American Express gift cards
Do you have an ORC case to share?
Publishing it educates the LP & retail community,
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow!
Johannesburg, South Africa: 12 wounded in Pan Africa Mall shooting; Security
Guard opens fire
A security guard at the Pan African Mall in Alexandra apparently opened fire on
shoppers on Friday afternoon after he suspected one of them had a gun, police
said. Warrant officer Moses Maphakela said the guard shot five people including
a minor. The guard was subsequently arrested. The mall was still closed by
14:45, while hundreds of people waited outside. There was also a large police
presence. Some shoppers said they were not safe there. Paramedics said earlier
12 people were injured in the shooting including a 4-year-old.
Gwinnett, GA: South American Gangs target business owners
in Bank Parking lots
Gwinnett County and Lilburn Police are investigating a theft ring from South
America wanted for stealing thousands of dollars from at least 20 business
owners since January. Gwinnett Police Detective Edward Restrepo says the crime
is known nationwide as "bank jugging". Thieves conduct surveillance at major
banks and then rob those who make large withdrawals for their businesses.
PA: Couple led officers on chase after pulling knife at Target
A man who police said pulled a knife on a Loss Prevention officer at the Target
in McCandless and then led police on a chase along with his wife was behind bars
at the Allegheny County Jail Monday. Dale Egenlauf and Jacqueline
Bagshaw-Egenlauf were arrested Sunday. McCandless police said the couple stole
electronics, and when a loss prevention officer confronted them, Dale Egenlauf
pulled out a knife before running out of the store. A short time later, Ross
police spotted their car. They, along with Pittsburgh police, pursued the pair
down the Parkway North until the car crashed on McArdle Roadway.
DeSoto, TX: Suspected hammer-wielding serial robber arrested
DeSoto police arrested McDowell Thursday morning with a Rowlett arrest warrant
because the 17-year-old employee Rowlett Subway employee was able to identify
him from a lineup. Police say on Sept. 13, McDowell stole money out of the
register from a DeSoto Dollar General. They say on Sept. 20, he tried the same
thing at a Tiger Mart.
Buckeye, AZ: Stun gun used on Lowe's employee; suspects arrested later
Buckeye police say three people were arrested after a stun gun was used on a
home-improvement store employee who tried to prevent the theft of painting
equipment. Police say the robbery occurred Wednesday afternoon at a Lowe's Home
Improvement store where the worker confronted three people taking two sprayers.
Store employees notified other Lowe's stores of the theft, and police say
workers at a store in Phoenix contacted police Wednesday evening when the
suspects tried to return one of the sprayers for a refund. Police say responding
Phoenix police officers arrested the three suspects. They were jailed on
suspicion of numerous felony charges.
Milledgeville, GA: Facebook post helps Police solve 3 Burglaries
A Facebook video helped Milledgeville police investigators catch a burglar. The
owner of Under the Sun on North Colombia Street posted the surveillance video of
the burglary to the store's Facebook page Tuesday morning. Major John Davis from
the Milledgeville Police Department said investigators recognized the man in the
video and arrest him. Michael Chandler is also accused of burglarizing T-Exotics
and Hibachi Buffet.
San Antonio, TX: Kay Jewelers employee admits to
scheme to fund wife's medical bills
A Kay Jewelers employee has landed in hot water after police said some of his
transactions weren't quite adding up. Arrest documents for 44-year-old Bruce
Runyan revealed some of his processed refunds were problematic in not one, but
two states. Police said Runyan admitted to fictitious refunds in Albuquerque,
N.M., as well as San Antonio. An arrest document showed he worked at a Kay's
location in New Mexico before transferring to the Alamo City. According to
Runyan, he needed the extra cash to pay for his wife's medical bills. Police did
not comment on the woman's medical condition.
Bayonne, NJ: Man with 14 prior arrests charged
with robbery at ShopRite; assaulted 2 Loss Prevention employees
Detained Store Thief and Friends Pulls Knife on
Target LP Outside Mall (video)
Greenwood, SC: Man faces credit card fraud charges
Kay Jewelers in the
Marley Station Mall, Glen Burnie, MD was the victim of a Grab & Run yesterday
evening, value of merchandise was $3,699
Abercorn Cell Phone - Savannah, GA - Armed Robbery
AT&T - Marion, IL - Burglary / video released
Bottle Barn - Fargo, ND - Armed Robbery/ 2 arrested
BP Express - Blair, WI - Burglary
CVS - Lafayette, LA - Burglary
CVS - Newport News, VA - Armed Robbery/ Shooting
Dollar General - Orangeburg, C., SC - Robbery
Medicap Pharmacy - Cheyenne, WY - Armed Robbery
Panama City Market - Panama City, FL - Armed Robbery
Quick Stop - Eden, MD - Armed Robbery
Quik Trip - Tulsa, OK - Armed Robbery/ 4 arrested
Under the Sea - Milledridge, GA - Burglary
7-Eleven - Albuquerque, NM - Shooting/ arrest
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October is National Work and Family Month It is hard to hold down a
successful career and spend time with your family at the same time. That's why
October is the perfect month for employers to show their support for employees
professional and personal successes. Here are some ways organizations can
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5 Work-Life Lessons from the Muppets
The Muppets have been going strong for almost 40 years, and now with their new
TV show, the audience that has grown up with this cast of hilarious characters
gets a peek into their personal lives, at home and at work. Here are some
valuable lessons that we can take away on work-life balance.
Do You Have a Good Work-Life Balance? Many factors that we may
overlook can affect our having a good work-life balance. Whether it's catching
up on work emails at home, or feeling it necessary to work more than eight hours
a day, these factors can cause stress in maintaining a healthy work-life
balance. Take this questionnaire to see
what's getting in your way.
How Technology Can Help Work-Life Balance While smartphones and our
increasingly sophisticated technology make it more difficult to separate our
jobs from our personal lives, there are ways it can actually help relieve the
pressure we feel to be available 24/7. Use these simple fixes to your own
devices to ease the pressure and make your life easier.
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favorable account of their work performance. Most often executives who ask you
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naturally assume that your long-term friendship and desire to see them succeed
will rule the day and in some cases they're legitimately right. However, when
making this commitment you also have a responsibility to make sure you don't
overextend your support and help put them in a position to fail. And if the
executive conducting the reference is extremely thorough, then you will be
reviewing the executive's weaknesses and strengths.
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