2017 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

Central Ohio Crime Stoppers Recognize
Meijer as 'Business of the Year'

"I am very proud of my team for their support and volunteerism to such a great organization," said Greg Huber (Regional Asset Protection Manager at Meijer), who submitted this photo to the Daily. Congratulations, Meijer Team!

Featured in picture: Julie Hall, Greg DePuy, John Genders, Greg Huber from the Meijer Southern Region AP Team and Melinda Miller and David Cammenga from Corporate Investigations

Andrew Barborak, CFI named Director of Loss Prevention
for Gander Outdoors
Andrew was previously the Director of Loss Prevention for Gander Mountain, and was with the retailer for over twelve years. He also held various positions for Target, including Assets Protection Process Analyst, Assets Protection Team Lead and Sr. Assets Protection Specialist. He was also an Exchange Detective Supervisor for Army and Air Force Exchange Service. Andrew earned his Bachelors degree in Criminal Justice from University of North Dakota, and his Masters in Security Management from Michigan State University. Congratulations Andrew!
 

Omnichannel fraud fight requires at least some silos
The ability for consumers to shop and pay from a mobile device is causing organizations to quickly find new opportunities to engage consumers and secure their loyalty. Javelin predicts that the value of mobile retail payments in the U.S. will exceed $220 billion in 2017.

But organizations must also brace for a new wave of fraud, as fraudsters look for new ways to exploit these newer types of transactions as they become more and more mainstream.

A recent research report shows from LexisNexis that mobile fraud is growing at a rate 3 to 4 times faster than for brick and mortar-only merchants. It also confirms that fraud is costing organizations more on the mobile channel than online and brick and mortar fraud.

If you're an omnichannel merchant, it's critical to analyze fraud separately across your brick and mortar, online and mobile channels, in order to focus your information security resources where they are most needed. paymentssource.com

PIN on Glass to Revolutionize Retail Payments for Merchants
MagicCube, the creator of the world's only Software Trusted Execution Environment platform (sTEE), today introduced a new Impact Note from Javelin Strategy and Research that outlines the potential of PIN on Glass technology on point-of-sale (POS) commerce. Building on the momentum of improving card acceptance across U.S. retailers, PIN on Glass transforms regular mobile devices into full-featured POS systems capable of securely accepting payment card PINs onto a touchscreen. investorideas.com

Awareness Grows but Action Still Lags on Cybersecurity
Awareness of cybersecurity and the risks of having poor or no security is on the rise but many companies still haven't taken action, as a survey shows 44% of the 9,500 executives who were asked said their organization doesn't have an overall information security strategy. Fifty-four percent said they don't have an incident-response process, according to the Global State of Information Security survey of chief executives, finance chiefs, chief information officers, chief security officers, vice presidents and directors of IT and security practices in 122 countries put out by PwC and the publications CIO and CSO. "Many organizations need to evaluate their digital risk and focus on building resilience for the inevitable," said Sean Joyce, PwC's U.S. cybersecurity and privacy leader, in the report. wsj.com

New Ransomware Attacks
"Bad Rabbit" Rocks Russia, Ukraine - and Beyond
Attack employs new version of infamous NotPetya ransomware used in June attacks on Ukraine targets.

A wave of ransomware infections is hitting hundreds of government, media, transportation, and other targets in Eastern Europe today mainly in Russia and Ukraine, but also in Bulgaria, Germany, and Turkey.

US-CERT said today that is has received "multiple reports" of Bad Rabbit infections from "many countries," and says victims should not pay the ransom because it doesn't guarantee the attackers will release the hijacked, locked-down data. darkreading.com

The impact of threat hunting on your security operations
The main goal of threat hunting is to find traces attackers have left behind in the organization's IT environment. These traces can date back to already solved crises or can be the first indicator of an ongoing attack.

In general, threat hunting can be most efficiently implemented by organizations that already have a solid, mature information security operations center (SOC) and computing incident response team (CIRT). While the latter two are holding the fort (so to speak), threat hunters are free to cast a wider net.

Threat hunting starts with the assumption that an incident has happened, but it's not based on already received alerts. It can be based on findings from previous hunts, or information from outside the organization (provided by other analysts, organizations, etc.). helpnetsecurity.com

New Tool Debuts for Hacking Back at Hackers in Your Network
Call it hacking back, call it next-generation incident response, but don't call it illegal: that's how security firm Cymmetria frames a new security platform it rolled out today.

Cymmetria's newest deception technology platform, called MazeHunter, lets organizations engage with attackers that infiltrated their network and are operating on their machines. darkreading.com

Netskope Context-Aware Information Rights Management Program Provides Protection That Follows the Data
Integrations and new method provides cloud data protection for the "last mile" prnewswire.com

Windows 10 security: Here's how to shield your files from ransomware

New Cybercrime Insurance Policy Protects the 'High Net Worth' Set

ASIS Toronto award winners for security, policing and scholarships
The Toronto chapter of ASIS International recently awarded its annual security and law enforcement awards, as well as scholarships for security professionals in training who are seeking to further their education and expand their credentials. The awards were held on Oct. 19 at the Toronto Congress Centre in conjunction with this year's Security Canada Central show, organized and hosted by the Canadian Security Association (CANASA).  canadiansecuritymag.com

'If you can talk, you can breathe'
Walmart security used excessive force in woman's arrest, witness says
Walmart Canada is investigating after two security guards restrained a woman who claimed to be pregnant outside an Edmonton store Sunday night - and witnesses say the men used excessive force. The woman, who remains unidentified, was taken to hospital and treated for "non-life-threatening injuries" and later charged with theft under $5,000.

Each guard held one of the woman's arms behind her back. Both knelt on her back. On a video recorded by a witness, the woman could be heard screaming "I can't breathe." One guard replied, "If you can talk, you can breathe." The same guard was then heard talking with a bystander who questioned his use of force. "Then call 911 and charge me," he told the bystander.

As the two continued to hold the woman down, she screamed, "Just roll me on my stomach, please." "No," the guard replied. Shortly after that, the woman told the guard she was pregnant. Another 45 seconds passed before the woman was allowed to get up. She was then taken into the store by the two guards.

In a three-sentence email to CBC News, a Walmart Canada spokesperson said the corporation is aware of the incident. "We can confirm that we are looking into the situation and will take appropriate action as necessary."  cbc.ca

Walmart Canada Introduces Self-Scanning, In Latest Threat To Retail Jobs
Walmart expanded technology that allows shoppers to choose to carry a scanner that tallies up their purchases to 20 stores in B.C., Alberta and Ontario on Monday. Shoppers at those stores only need to stop by a self-checkout kiosk or visit a cashier to pay their bill.

While companies promise the trend toward automation won't cost workers their jobs, experts say the long-term outlook for salespeople and cashiers is bleak.

Retail salespeople and cashiers are among the top five jobs most at risk from automation, according to a June 2016 report by The Brookfield Institute for Innovation and Entrepreneurship.

About 42 per cent of Canada's labour force is at risk of being affected by automation over the next 10 to 20 years, the report found, including 656,000 retail salesperson and 309,000 cashier jobs. huffingtonpost.ca

Wake Up Call for Online Retailers in Canada
More Than Half of Canadians Think Fraud is Inevitable When Shopping Online
In a wake-up call for online business, the Lost in Transaction report contradicts the widely-held belief that consumers value convenience and experience over security when shopping online. Instead, 57 percent of consumers are willing to accept any security measures needed to eradicate fraud, while nearly two thirds (60 percent) are open to the introduction of more secure payment processes such as two-factor authentication.

By contrast only 38 percent of Canadian businesses believe their customers would favor tighter security, and more than half (59 percent) think longer verification processes increase their risk of losing customers. In fact, only 9 percent of Canadian consumers abandon online shopping carts due to payment security taking too long; while the most significant driver of abandoned carts is hidden transaction fees and delivery charges, according to 45 percent of consumers.

Another way in which businesses intend to tackle fraud is by reducing their dependence on traditional payment methods. 43 percent of Canadian businesses would like to see a decline in payment by credit cards, with debit cards and cheques not far behind.

"It's not surprising that businesses are looking to the future for better detection and prevention, at everything from biometrics to voice activated systems. Increasingly, machine learning is being used to lower fraud rates, lower the amount of manual reviews and increase conversion. By encouraging consumers to embrace emerging payment technologies, businesses will be able to improve the security underpinning the payments process. In this way they will satisfy the reasonable consumer demand for a secure process both online and at POS payments." businesswire.com

Study: Canadian retailers way behind in buy online, pickup in-store
Only 23% of Canadian retailers offer the service. And half of the retailers that do offer the service advertise it on their homepage - a huge missed opportunity, according to the study. While the Canadian retail market excels in aspects such as returns and e-commerce capabilities, retailers have room to improve in all aspects of omnichannel, and should prioritize this in order to catch-up to other global retailers. chainstoreage.com

Why Toronto could get Amazon's 2nd headquarters

Gerald Storch to step down as Hudson's Bay CEO

NEW DATA: Global Account Takeovers Spike 45 Percent
According to data from the October 2017 Global Fraud Index, a PYMNTS and Signifyd collaboration, account takeover use recently skyrocketed, climbing 45 percent in Q2 2017 alone. All told, merchants lost $3.3 billion to the popular fraud technique in only a few months, and that may only be the beginning. It's still the early days of the aftermath of Equifax, and while it remains to be seen just how much ammunition it has given fraudsters, reports indicate account takeovers have already jumped by 15 percent since.

The increase in account takeovers is symptomatic of the larger landscape of fraud. The Index finds that while fraud is still well below the highs of Q1 2016, it's been rising steadily over the past three quarters, and now nearly 4 percent of purchases are affected by it.

Other key takeaways from the October 2017 Global Fraud Index include:
● $57.8 billion: value of potential fraud in the nine industries examined in the Index.
● 5.5 percent: increase in total fraud from Q2 2016 to Q2 2017.
● 11.64 percent: fraud rate of transactions exceeding $500, 22 times higher than the rate of transactions worth less than $100.
● 171.9 percent: increase in the rate of fraud in the cosmetics and perfumes industry. pymnts.com

Amazon.com has plans to drop off packages directly into shoppers' homes
The world's largest online retailer on Wednesday announced Amazon Key, a lock and camera system that users control remotely to let delivery associates slip goods into their houses. Customers can create temporary passcodes for friends and other services professionals to enter as well.

The move, in the works for more than a year, may help Amazon capture sales from shoppers who could not make it home to receive an order in person, and did not want the package stolen from their doorstep. It also signals Amazon's ambitions in the growing market for home security devices, where Alphabet's Nest Labs competes. fortune.com

Report: Amazon to control nearly 45% of e-commerce in 2017
As online sales in the U.S. grow by 15.8% to $452.76 billion by the end of this year, Amazon is poised to capture 43.5% (or $196.75 billion) of that. That's close to 4% of all retail sales in the U.S., according to eMarketer's research, which also found that e-commerce overall will account for 9% of all U.S. retail sales by the end of 2017. retaildive.com

Facebook's newest test separates out retailers' posts into another feed

As Amazon Moves In, Demand for Warehouse Space Climbs

140,000 brands to be part of Alibaba's Singles Day shopping festival

Hillsboro, OR: $300,000 worth of gems stolen vendor in McDonalds parking lot
Thieves made off with at least $300,000.00 dollars worth of gems in Hillsboro. They were stolen from a Montana couple's vehicle following the Portland Regional Gem and Mineral Show earlier this month. They tell KGW the crooks broke into their SUV and took the gems while they grabbing a bite to eat at the McDonalds. The couple were vendors at the Gem Show and specialize in Yogo Sapphires, which is relatively unique and, constituted much of the merchandise that had been stolen. kxl.com


Collier County, FL: Sleight-of-hand Jewelry thief arrested; ORC Investigator from U.K. helps solve the $13,000 theft via Facebook
A suspected thief accused of making off with $13,000 in jewelry from a North Naples store in February was arrested by federal agents in California this month and now awaits extradition to Collier County, according to a press release from the Collier County Sheriff's Office. In March, detectives released surveillance video of the crime captured on the store's cameras along with details of the crime on the agency's Facebook page. The post, which officials said was shared 85 times and reached more than 24,000 people, apparently reached an audience in Europe. A crime analyst from the United Kingdom who saw the video contacted the Sheriff's Office to identify the suspect, according to the release. The analyst identified the man as Nikolae Anghel, who was part of an organized crime group known for committing distraction thefts in Romania and the United Kingdom. naplesnews.com

Fort Meyers, FL: Shoplifting women connected to a spree of retail thefts at Old Navy and Victoria's Secret
Three women are being sought by law enforcement. The Southwest Florida Crime Stoppers is asking for the public's help to identify the trio. In each instance, the females enter the stores toting large bags. While looking over the businesses, they've been caught on camera stuffing various clothing items into their bags and walking out of the store without paying for the goods. In some cases, the women take special note of the locations of surveillance cameras and avoid them altogether. Two of the most recent thefts occurred at the Old Navy store at Page Field Commons and at Victoria's Secret at the Bell Tower Shops. news-press.com

Houston, TX: Police seeking two suspects in Galleria Saks theft
Authorities are looking for two suspects who were caught on camera stealing merchandise from a department store in the Houston Galleria. According to investigators, 51-year-old Wesley Daniels Jr and 42-year-old Jermarcus Jerome Singleton entered Saks Fifth Avenue around 10:15 a.m. on May 31 and shoved multiple articles of clothing into a bag. They then left the store without paying for the merchandise. On Oct. 23, authorities were able to identify the suspects, who were dressed in women's clothing at the time of the crime. Daniels also goes by the name Leslie Houston and Singleton is also known as Janae Mack. Both suspects have been charged with felony theft. Neither suspect is in custody. abc13.com

Osaka, Japan: Romanian couple came to Japan to steal Rolex watches
Osaka Prefectural Police have re-arrested a Romanian couple suspected in the theft of more than $131,000 in high-end watches and other valuables from jewelry stores in Tokyo and Osaka. The couple, allegedly stole 10 items, including Rolex wristwatches finger rings, valued at $23,000 from two stores in Osaka on August 7 and 8. In carrying out the crimes, the male suspect stole the items while his wife distracted the shop clerks by making requests to see merchandise.

"We are building our house," one the suspects told police. "So, we came to Japan to get a hold of high-end goods." Police in Tokyo had previously arrested the couple for the alleged theft of 4 items valued at $111,550 from jewelry stores in the Ameyoko Shotengai shopping area of Ueno and the Omotesando district of Shibuya Ward. tokyoreporter.com

Sonora, CA: Police recover over $1,000 in Electronic Toothbrushes and Oral Care items from Rite Aid and CVS

Fairless Hills, PA: Police report $640 theft of Mucinex from CVS

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Handling the Good, the Bad and the Ugly of Feedback
 

Preparing for Performance Reviews: Giving Feedback  'Tis the season...of performance reviews. While most people get anxious at the thought of receiving a review, there's as much pressure on the one giving it. Luckily, there are ways you can prepare yourself for giving performance reviews. Do your homework

6 Tips for Making Negative Feedback Productive  Nobody likes to hear that they're performing sub-par, but nobody likes to deliver that news either. If you want your team to grow and succeed, here's how to make the feedback process less painful and encourage positive performance. Show them you're human too

When You Give Feedback and Nothing Changes - How to Give Negative Performance Feedback  When delivering negative feedback, you never know how the other person will react, or not react. If your recipient isn't acting on your advice, here's how to make sure you're delivering feedback that produces results. Same page

100 Useful Performance Review Phrases
Performance reviews are a great way to offer helpful feedback to managers or employees, but it can be hard to find the right words to say. It's imperative that you get it right so that the advice is as effective as possible. If you're at a loss for words, consider using any of these phrases! Evaluate on data

Energy is the primary force behind success and without it mediocrity or failure is almost guaranteed. The ability to move things forward and influence change requires energy and there's a direct correlation to the amount of it and to the degree of success. It's great to start off energized and gung ho about a project or initiative, but it's critical to maintain the energy thru to completion. As one senior executive has said, "there's no bad plan -- it's always a matter of execution" and execution is all about energy. So when you think you've lost your energy, take a break, do something different, and give your mind a chance to re-energize. Because the worst thing you can do is to try to execute without it.

Just a Thought,
Gus

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