McInnovation: McDonald's and CAP Index Create NEW Risk Assessment Management Program

Improved Risk Assessment & Security while Managing Costs & Liability

McDonald's and their long-time crime risk assessment partner CAP Index co-develop a new state-of-the art solution!

McDonald's is the world's largest hamburger fast food chain - feeding 68 million people per day (more than the entire population of the U.K.) and serving 75 burgers every second. With more than 420,000 employees at over 36,000 locations in over 119 countries and a new McDonald's location opening every 14.5 hours, you can imagine what a monumental challenge it is to effectively and efficiently measure, document, and respond to each individual location's crime challenges and security threats. That's why they partnered with CAP Index - the leader in crime risk assessment and reporting. "Building the new R2AMP restaurant risk assessment management program has been exciting. This is a tool we co-developed with CAP Index, and there's nothing like it in our industry." - Rob Holm, Senior Director of Safety and Security for US Operations, McDonald's, USA.

Working closely with McDonald's teams, we helped develop an innovative classification system and software solution called the Restaurant Risk Assessment Management Program or R2AMP. Built using our dynamic CAPWare™ security management tools, this comprehensive program was designed to identify and track security risks as well as provide corrective measures to be considered at specific McDonald's locations.

Read the full article here.

To arrange a personal demonstration of CAP Index's CAPWare technology, click here.

DHS is Too Slow to Share Cyber Threat Info, Companies Say
The Homeland Security Department should speed up how quickly it shares information about cyber and physical threats facing critical infrastructure sectors, according to half the respondents in a Government Accountability Office review.

During the lag time between when Homeland Security learns of threat information and when it passes that information along to industry, that information grows less valuable, those industry representatives said, and sometimes, by the time it arrives, it's already old news.

Those criticisms came from three out of six industry representatives GAO interviewed, all of whom sit on coordinating councils that establish information sharing processes between their industries and the government.

The other three representatives "reported that DHS generally provides threat information in a timely manner," GAO said. nextgov.com

Study: Brands with data breaches a turn-off to holiday shoppers
A majority of American shoppers will base their holiday shopping destinations on whether the retailer experienced a data breach in the past. Eighty-four percent of respondents said their willingness to shop with some retailers will be impacted if the brand has experienced a data breach, according to a new survey.

While the vast majority of Americans (91%) plan to do holiday shopping this season, most are skeptical that businesses are doing all that they can to protect their personal information. Meanwhile, 40% of consumers said businesses are not doing all they can to protect their personal information.

Over half of all Americans (55%) would have more confidence that businesses are actively working to protect their data, and reduce their risk of identity theft or fraud, if companies offered identity protection services, whether for free or at a cost. Retail businesses that currently offer identity protection services, or that plan to do so in the future, instill greater confidence in 56% of Americans. chainstoreage.com

This Is War
Enemy Cyber Campaigns Target Private Sector
Biggest Risk: Supply Chain - Vendors - IoT - Sensors
World War II strategy offers insights into how nation-states are hacking into U.S. companies.

To attempt to map the threat posed today by cyberattacks against the United States and its allies by hackers deployed by enemy nations in the same way the Allied leaders did at the end of World War II might seem illogical. But to Reid Sawyer, a long-time veteran of military intelligence and now a senior vice president in charge of cyber risks at JLT Specialty Insurance Services, the interconnectedness of the U.S. economy and its vast number of potential hacking vulnerabilities might make a similar kind of mapping effort quite useful these days.

That's because massive, concerted cyberattacks on companies - attacks seemingly driven by enemy nations - increasingly resemble D-Day-like campaigns, Sawyer says, noting that he and some of his colleagues have begun to subscribe to what he calls "the campaign theory of espionage" as a way of understanding such attacks.

Like the Allied generals, the heads of these criminal organizations plot out soft targets in vast supply chains and joint ventures and similar extended inter-company links, according to Sawyer.

"This is really happening all the time" he said of such cyber warfare approaches, in which enemy strategists are continually searching for entry points by asking questions like: "Where is my opening? What is the company that all the JV's are participating in?"

Such campaigns represent "significant targeted planning efforts," Sawyer says. But the difficulty in mounting strong defenses against them is that "I'm not sure that U.S. companies are thinking that way."

"These attacks are sophisticated and take months of planning. [They] are the kinds of threats that are going to be made against U.S. companies," said Shawl. "If you have intellectual property that's important to your assets, it's the people that you do business with that the nation-states are going to get to."

Two trends that are exacerbating the cyber risks U.S. companies now face are the widespread siting of their systems in the cloud and the increasing use of sensors as part of the internet of things (IoT), according to Shawl.

Further, participation in the IoT "can open up companies to attacks significantly." cfo.com

Cyber Pros Point to "Perfect Storm" as Security Fundamentals Face Crisis
IT Security teams are on the verge of a huge crisis, pointing to significant internal and external challenges they believe dramatically impact their ability to defend their organisations from cybercrime. CISOs, CIOs and senior cyber professionals flagged four key areas of concern which, unless addressed quickly, will expose businesses to significant cyber threats.

 ● The threat landscape is growing faster than teams can respond
 ● Lack of preparation is pervasive
 ● Huge gap between perceived and true detection times
 ● Compliance -- not company strategy -- drives cyber planning  marketwired.com

Face ID and Apple Pay Bring Sales Into the Future
Those running a business are probably used to customers staring at their smartphones. It's a challenge to get their attention and keep them focused on the merchandise or signage as it is, especially if you want them to notice your latest products and new offers.

With the launch of the iPhone X, customers have another reason to stare at their phone, but this time, it may be in your favor. Those using Apple Pay will authenticate their purchase with Face ID, since the newest iPhone doesn't have the familiar home button.

As the first line of customer support, don't be surprised if there are some confused looks on faces and pleas for help should confusion arise when customers are trying to pay for goods at checkout. It often falls to store clerks or business owners to assist people if they're befuddled by a new technology. Here's a brief rundown of the changes surrounding Face ID and what it means for accepting transactions through Apple Pay. businessnewsdaily.com

Kount's Merchant Holiday Retail Guide
Fraud Attacks Expected to Increase Again This Year
Fraudsters Love Desktops at the Holidays (and Other Fun Fraud Facts)
Merchant preparations for the holidays are coming to a head and, while fraud rates actually tend to go down during the holidays, as a raw number, fraud attacks are expected to increase again this year, according to antifraud technology provider Kount. In its Merchant Holiday Retail Guide, the Boise, Idaho-based company details some of its merchants' experiences from last year so others can be more prepared for this year.

During the 2016 holiday season, while Kount merchants experienced the biggest increase in online sales on Black Friday (189 percent more transactions than 2015), it was Cyber Monday that saw the biggest increase in fraud attacks (134 percent more than 2015). For the entire holiday season last year, online sales for Kount merchants increased 148 percent and fraud attacks were up 122 percent. And, of course, the chargebacks that resulted from that fraud only became apparent when the calendar turned to 2017.

"Our data shows that chargebacks seen in Q1 are a huge problem for merchants, and one that will only to continue to grow if retailers don't get a handle on their fraud problem," said Don Bush, VP of Marketing, Kount. "Chargebacks reports are included in calculating our average fraud attacks, which spiked in Q1 2017 due to holiday fraud from the previous quarter. Q1 2017 reporting showed an increase in fraud among all device types over what was seen during 2016's holiday retail quarter."

In addition to various fraud benchmarks (e.g., desktop transactions are the riskiest and mobile browser transactions are twice as risky as mobile app transactions), Kount's guide lists some best practices merchants can use to get through the holidays. cardnotpresent.com

Things To Know: How To Avoid Abandoned eCommerce Carts
The PYMNTS.com Checkout Conversion Index has some ideas about the friction points shoppers are encountering online that cause them to abandon their digital shopping. It also has some insights into which industries are making things easy for its consumers - and which are making online shopping more difficult than it needs to be.

According to the Index findings, these are the elements of the online shopping experience that have customers leaving before they make a transaction:

Fewer Clicks Lead To More Successful Checkouts

Hidden Fees Scare Shoppers Away

A Lack Of Discounts Can Be Costly

Tech Issues Are Frustrating pymnts.com

Adobe: Cyber Monday will be biggest online shopping day ever
Online sales are expected to go through the roof on Cyber Monday, growing 16.5% over last year.

That's according to a report from Adobe, which predicts that Cyber Monday will generate $6.6 billion in sales, making it the largest online shopping day in history. Online sales on Thanksgiving Day are expected to increase 15% to $2.8 billion.

Adobe expects that total online sales for the holiday season will be $107.4 billion, an increase of 13.8%. In-store retail is expected to grow 10%. chainstoreage.com

Amazon Boosts Online Shopping Capabilities With AR View Feature

Oklahoma City, OK: Man pleads guilty in up to $9.5 million in gift-card fraud
Walmart, Lowe's, Target & Home Depot stores affected
Lenard Ray Foster owned and operated Acquisitions Unlimited, LLC, also known as A-to-Z Giftcards, which buys unused or partially used retail gift cards for a fraction of the cards' face value.

According to the charges, from May 2015 to March 2017, individuals affiliated with Foster or his business shoplifted large quantities of high-dollar items from retail stores, including Walmart, Lowe's, Target, and Home Depot. They then returned these stolen items, without a receipt, to the retailer for a store value card in the amount of the returned merchandise. Each day, Foster purchased multiple cards from these individuals for a small fraction of the cards' face values. He knew the cards had been obtained through fraud. Indeed, Foster sometimes directed the shoplifters himself.

In a plea agreement, he has acknowledged that the losses associated with his scheme are between $3.5 million and $9.5 million. At sentencing, he could receive up to 20 years in prison.

Foster's store was initially raided in March as part of an investigation conducted by Homeland Security, the Treasury Department, the IRS and the U.S. Attorneys Office. normantranscript.com koco.com

Sacramento ID Theft Crew Member Sentenced to 3 Years in Prison for Fraud Scheme and Aggravated Identity Theft
Stealing mail and obtaining banking information the crew created counterfeit DL's and cashed checks and bought merchandise at Sacramento area Target and Wal-Mart stores.

Raleigh Rana Figueras, 36, of Sacramento, was sentenced today by U.S. District Judge Morrison C. England Jr. for his role in a fraud and identity theft scheme. Judge England sentenced Figueras' estranged spouse, Michele Reyes Serrano, 35, also of Sacramento, to five years and 11 months in prison for bank fraud, aggravated identity theft, and possession of stolen U.S. mail.

Figueras, Serrano, and others obtained victim identities and financial information from stolen mail and other stolen property. justice.gov

San Francisco, CA: More than 300 iPhone Xs stolen from UPS truck at Stonestown Galleria; valued at $375,000
As Apple fanatics awaited Friday's release of the iPhone X, three "husky" thieves in San Francisco made off with more than 300 of the coveted smartphones, a police report said. The suspects, broke into a delivery truck parked oustide an Apple Store and took about $375,000 worth of what Apple has deemed "the smartphone of the future," Cnet reported. The driver of the United Parcel Service truck claims he locked the loading area after parking outside the Stonestown Galleria mall. A janitor spotted the culprits loading the merchandise into their Dodge van. UPS was working with law enforcement in hopes of catching the suspects. cbslocal.com

Pleasant Prairie, WI: Five arrested in shoplifting crew after stealing over $19,000 from 16 stores
On Saturday, October 28 at approximately 3:30 p.m., Pleasant Prairie Police were notified by security at the Pleasant Prairie Premium Outlets of a possible shoplifting occurring at that time. Responding officers began checking with stores at the mall and identified multiple people involved in shoplifting merchandise from several stores. Over $19,000 in merchandise from 16 stores was found in the suspects' car. Police also found bags specifically designed to conceal stolen merchandise and to defeat store alarm systems. kenoshanews.com

Arlington Heights, IL: Over $6,000 in Over the Counter medication stolen from Jewel Osco in Multiple thefts
On 10/24, two men and a woman are captured on the store's video surveillance camera removing boxes of over-the-counter medication, valued at $2,000. On 10/27 a man and a woman were caught on video surveillance at the Jewel Osco pushing a shopping cart that held a laundry basket filled with an estimated $3,900 worth of over-the-counter drugs. chicagotribune.com

Bolivar, MO: Police sees theft increase as holiday season approaches;
working with MORCA
According to Lt. Roger Barron, officers commonly see a spike in stealing incidents in the fall, but he said thieves are hitting the city earlier than usual. Barron said many local businesses are taking steps to protect their property from theft. "The exchange of information is going through so much better," he said. He also said over the past four years, BPD has developed relationships with and relied on agencies outside of Polk County. He noted Springfield PD's creation of a regional task force, Missouri Organized Retail Crime Association. "A lot of businesses can get involved with MORCA," he said. "They get together and share strategies on how to prevent loss within their businesses." bolivarmonews.com

Hoover, AL: Galleria Shoplifter Arrested After Stealing $3,400 In Merchandise;
85 items
Hoover Police were called to Belk at the Riverchase Galleria on a shoplifting call Friday. Belk loss prevention agents took a female into custody after they saw her concealing 85 articles of clothing in various shopping bags and attempting to leave the store. patch.com

Mexico City: Leader of Mexican fuel-theft gang shot and killed at Hospital
during Plastic Surgery
A leader of a Mexican fuel-theft gang was shot to death at a hospital where he was undergoing plastic surgery to change his appearance. Puebla state prosecutors said Jesus Martin, a woman and two other men were killed at the hospital Monday, apparently by members of his own gang. The killing comes amid an upsurge in bloodshed involving pipeline thieves in the state, where at least 16 people have been slain this week in apparent disputes between gangs. Fuel thieves drill an average of 28 illegal pipeline taps every day in Mexico. State authorities have said the gang fighting has occurred in part because a police crackdown that has made it harder to steal fuel. businessinsider.com

Millburn, NJ: Bloomingdales Reported the theft of nearly $5,000 in coats in Grab & Run at Short Hills

Decatur, GA: Huntsville man arrested for stealing over $2,500 in merchandise from Walmart in Decatur

Oakbrook, IL: Tory Burch store hit for $1,800 handbags theft

Shootings & Deaths

Chicago, IL: Shooting at Chicago Starbucks kills 1, injures 2, including 12-year-old boy
An apparent drug deal gone wrong on Thursday ended with a suspect opening fire in a Chicago Starbucks, hitting three people, killing one and injuring a 12-year-old boy. The incident happened just after 8 p.m. CT when two men outside the Starbucks in the city's Uptown neighborhood met for a transaction, possibly a drug deal according to Chicago Police Commander Marc Buslik, and one of the men ran into the coffee shop. The suspect pursued the man into the Starbucks and opened fire, killing him and striking two other people inside, police said. abcnews.go.com


Memphis, TN: MPD investigating shootout at Hickory Hill Walmart; kidnapped man later found
A man was kidnapped during a shootout at the Neighborhood Walmart in the Hickory Hill shopping center. Police said a man was kidnapped during the shooting and was later found at a gas station 10 minutes away. Detectives spent a great deal of time investigating around a black Chevy that had a busted-out window on the driver's side. It's still unclear what sparked the incident. wmcactionnews.com


Orlando, FL: Loomis Armored-car driver shot robbery suspect at Wawa
An armored-car driver shot a man who tried to rob him Thursday inside a Wawa gas station in southeast Orlando. The Loomis cash-handling company employee was exchanging money in an ATM in the back of a Wawa when a man approached him from behind shortly before 4 p.m. The robbery suspect squirted pepper spray at the Loomis worker to disorient him. The employee pulled out his handgun and fired one round into the suspect's chest. The man who was shot was in critical but stable condition and is expected to survive. orlandosentinel.com
 

Robberies & Thefts

San Antonio, TX: Verizon Wireless Burglars cut hole in roof, wall and safe; $50,000 of inventory stolen
Like a scene out of a "Mission: Impossible" movie, the criminals then used ropes to rappel into the Verizon wireless store, police said. Officers answering a call about a ringing alarm there shortly before 5:30 a.m. Friday found the evidence inside along with a big mess. ksat.com


Tucson, AZ: Gun Store Owner Thwarts Robbery
Frontier Gun Owner Jim Sharrah said he went to check on his store after his alarm company informed him Wednesday morning that there was glass breakage and forced entry. He says he found two men loading a barrage of shotguns, rifles and handguns onto a U-Haul truck. Sharrah and the men got into a scuffle before they got away. Tucson police say they left the U-Haul truck and the guns behind. usnews.com

Azusa, CA: A dozen businesses targeted in Smash & Grab burglary spree
Restaurants, liquor stores beauty salons and others were hit Wednesday night and early Thursday in Glendora, Azusa and San Dimas. abc7.com


Kettering, OH: Gunman robs Dollar General; It's fifth area Dollar General hit in 6 days

Fort Worth, TX: Person of interest sought in aggravated robbery at 7-Eleven

Los Angeles, CA: Man Takes Child to Shoplift Liquor and Candy at Rite Aid

UK: Birmingham, England: Burglar gets stuck in vent at a Chicken Restaurant


 

Sentencings, Arrests, Charges

Fresno, CA: 4 of 6 Arrested in Gun store Burglary; only 3 of 50 weapons recovered
Detectives say security at the gun store was insufficient. The guns were not locked in a safe and surveillance cameras were out of order. Officers were able to recover video from a nearby business and an officer from Modesto made an ID. Detectives say one of the suspects was on probation and was carrying a GPS ankle monitor which they were able to trace to the burglary. cbslocal.com


Indianapolis, IN: Brinks Armored car employee accused of stealing $75K
said he was in 'bad spot'
On Wednesday, Hale was formally charged with one count of theft as a level 5 felony. None of the $75,000 has been recovered. theindychannel.com

Chicago, IL: Street Gang members sentenced to 11 years in Freight Train gun theft

Norfolk, VA: Men behind 28 Armed Robberies across Hampton Roads get from 4 to 15 years in prison

Rancho Mirage, CA: Robbery duo plead guilty, receive prison and probation
 

Credit Card Fraud

Corpus Christi, TX: American Auto Pros Owner Pleads Guilty CC Fraud
Using Customers' CCs for Tens of Thousands of Dollars
The owner of American Auto Pros in Corpus Christi, Antonio Arteaga, 38, pled guilty to one count of credit card fraud and one count of aggravated identity theft.

Arrested Aug. 18, 2017, for a series of fraudulent ATM withdrawals in Corpus Christi. Many of the victims had been customers at Arteaga's business, American Auto Pros. Law enforcement found a magnetic strip encoder and found numerous altered gift cards.

Arteaga used the credit and debit card information of dozens of American Auto Pros customers to withdraw tens of thousands of dollars from his victims' accounts. Arteaga faces up to 10 years in federal prison. justice.gov

Woman faked own death to go on shopping spree with her husband
A Virginia woman is facing 30 years in prison for faking her own death to go on a shopping spree with her husband. Alexandra Hatcher pleaded guilty Tuesday to federal conspiracy and fraud charges in connection with an elaborate bank fraud scheme, according to WTKR.

According to court documents, the 49-year-old conspired with her husband, Albert Hatcher Jr., to collect on life insurance policies the two had obtained to insure Hatcher's life. In 2015, the couple submitted false death claims on at least two of them and then went on to buy at least 20 luxury vehicles by using counterfeit checks and forged documents.

Prosecutors say they even created fake death certificates and published a death notice in a newspaper to support the claims. fox17online.com
 

Bomb Threats

Beavercreek, OH: Bomb threat evacuates Walmart; store reopens

Submit Your New Hires/Promotions or New Position

Featured Job Spotlights

 

Featured Jobs

To apply to any of today's Featured Jobs, Click Here

Sponsor Today's Internet Jobs 

Want to Be a Better Leader? Thank You Notes, Asking Questions Can Help
 

18 Hard Things to Do If You Want to Be A Successful Leader  Nobody every says that being a leader is easy. Becoming a leader means you've got to put your best self forward, and with it comes these hard things you'll have to do. Success isn't easy

The Best Bosses and Managers Do This
As a leader, things won't always go your way, so it's important to deal with setbacks and failures in a way that will help you and your team learn from them. Playing the blame game won't get you anywhere when difficult situations arise. Here's what to do instead. Keep your cool

4 Ways to Use Science to Be a Better Leader  The first impressions you make as a leader are crucial. You want to show your strength, and assure your team you will be fair and trustworthy. Here's how you can instill trust in your team, with the help of science. Use your funny bone

Why the Best Leaders I Know Write 'Thank You' Notes  Everyone enjoys a pat on the back, or a sign of appreciation for a job well done. A simple thank you note to your team can hold such power and impact on your organization, here are three reasons why you'll want to start sending them! Virtuous loop

A lot of articles talk about "How to impress your boss" and give you tips on how to accomplish this. But at the end of the day, it's all about supporting them, helping them reach their objectives, and not trying to merely impress them. Impressing a person is great, but usually short lived. Supporting and helping them reach their goals requires a long-term effort that, at times can truly test your resolve and stamina.

The thought has always been that if your boss gets promoted, then you might as well -- as long as you are the one helping them get ahead.

Just a Thought,
Gus

Not getting the Daily? Is it ending up in your spam folder?
Please make sure to add d-ddaily@downing-downing.com to your contact list, address book, trusted sender list, and/or company whitelist to ensure you receive our newsletter. 
Want to know how? Read Here