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November 4, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Two new Senior VP of AP Roles in the Industry!

Rosamaria Sostilio has been appointed Senior Vice President of Asset Protection for the Hudson's Bay Company (HBC).
In this role Rosamaria will lead all asset protection and risk mitigation initiatives across all banners including Saks Fifth Avenue, Lord and Taylor, Hudson Bay and Home Outfitters. Prior to this appointment Rosamaria was the Senior Vice President of Asset Protection for Saks Fifth Ave. Rosamaria also serves as the Chairperson of the NRF Loss Prevention Advisory Board.

Hudson’s Bay Company (TSX:HBC) (“HBC” or the “Company”) announced today that it has successfully completed its previously announced acquisition (the “Acquisition”) of Saks Incorporated (“Saks”) in an all-cash transaction valued at approximately US$2.9 billion, including debt. With the Acquisition, HBC creates a premier North American fashion retail business centered on three iconic retail brands – Hudson’s Bay, Lord & Taylor and Saks Fifth Avenue. The combined Company will operate a total of 320 stores, including 179 full-line specialty department stores, 72 outlet stores and 69 home stores in prime locations throughout the U.S. and Canada, along with three e-commerce sites. Congratulations Rosamaria!


Dennis Klein was named Senior Vice President, Asset Protection and Risk Management for Stage Stores.  Dennis was previously part of the Abercrombie & Fitch loss prevention team and helped build a global Loss Prevention program from the ground up. Before that, he worked for Gap Inc., Bloomingdale's, KB Toys and began his journey in the industry at Rich's Department Store in Atlanta. Dennis has been an asset to the RILA Steering Committee for the past seven years, and was Chair of that committee for two years. He earned his Bachelor of Science degree from Georgia State University! Congratulations Dennis and we wish you all the best!

Target Removing Criminal History Section from Job Applications
Individuals seeking employment with the Target Corporation will soon notice a change in the company’s job applications. The Minneapolis-based company recently announced that they will no longer question applicants about their criminal history. The company said it expects to remove the question from applications nationwide in the coming year. According to the National Employment Law Project, the decision was based on a new Minnesota law and the efforts of grassroots organizations that have been pressuring the company to change their standards. Target is finally doing the right thing by reforming its hiring policies so that qualified job applicants aren’t automatically screened out simply because they have an arrest or conviction from the past,” Christine Owens, executive director of the National Employment Law Project, said in a statement. “Other large retailers around the nation need to follow suit, because their hiring policies send a strong message about whether they are committed to the communities that support their business.” (Source

Al Sharpton, Macy’s CEO to meet over racial profiling today Macy's - Denies it had anything to do with NYPD detention of Brown  Herald Square store denies it had anything to do with the detention and questioning of ‘Treme’ star Rob Brown after he bought a watch for his mother. The Rev. Al Sharpton will meet with Macy’s CEO Monday to discuss allegations of racial profiling at the retailer’s flagship store in Herald Square. “We’re trying to get everyone on record on what their security policies are and evaluate their procedures,” Sharpton told the Daily News on Saturday. “I think we are going to see the validity of these claims, which will lead to a major policy shift in stores and some real discussions of racial profiling in this city.” Macy's personnel were not involved in Mr. Brown's detention or questioning," spokeswoman Elina Kazan said. "This was an operation of the New York City Police Department." Sharpton told National Action Network members Saturday that Monday’s sit-down will be similar to the one he had last week with Barneys CEO Mark Lee. (Source

Legislators scrutinize companies' 'high-crime-area' tax breaks
Yet when Publix Super Markets opened a store there last year, the Lakeland-based company snagged $79,000 in state tax breaks for creating jobs in an "urban high-crime area." It's not the only example of a business in an appealing area dipping into the high-crime incentive pool — a practice attracting the scrutiny of state legislators. EverBank Financial Corp. just applied for $690,000 in high-crime tax credits after moving several hundred jobs from suburban locations in Duval County to a 32-story office tower in downtown Jacksonville. Fun Spot, the Orlando amusement-park owner, recently got $13,000 through the program for expanding its park in the International Drive tourist corridor. (Source

Analyze this, and that: CSOs latch on to better data tools
With the emergence of more powerful tools, analytics are becoming more important than ever to security teams. CSOs were swimming in data way before it got big across the enterprise. "Security is all about the metrics, too, and analytics will give you that. You're logging it and can quantify it." (Source

States Take on Privacy - Tired of waiting on Congress
Legislatures across the country have enacted laws to regulate the kinds of information that companies and law enforcement agencies can collect about individuals and how it can be done. In Washington, lobbyists from technology, marketing and related industries have effectively put the brakes on privacy protection legislation. This is why more than 10 states have passed more than two dozen state privacy laws just this year. Texas passed a bill that would force police to get a warrant to look at emails. (Source

The Fake ID Epidemic: What can be Done? "Counterfeit IDs: A National Security, Public Safety Threat",  The huge scale of counterfeit ID sales presents a direct threat to public safety and our nation's homeland security. The report, "Counterfeit IDs: A National Security, Public Safety Threat", acknowledges that most of these documents are used by minors to purchase alcohol and enter nightclubs, but others are used by career criminals, leading to millions of dollars in financial losses incurred through imposter fraud. While these crimes are more frequent, no one should ignore the significant danger of terrorists using counterfeit IDs to buy explosives or guns to hide their trail. Each year, the courts address many instances of identity thieves who use counterfeit documents to hide their past criminal histories, such as drunk drivers and sex predators, and the terrorists who seek false driver's licenses to carry out their attacks - one of the Boston Marathon bombers had a reading list full of how-to guides on ID counterfeiting. (Source

The UK's Tesco first to roll out Amscreen’s facial recognition technology in 450 gas stations  Tesco is to use Amscreen’s facial recognition technology, OptimEyes, in 450 petrol stations across the UK. The system, which uses facial recognition technology and can determine a shopper’s gender, age and other basic demographics, is being marketed to retailers as a way of helping them deliver more measured campaigns and provide tailored on-screen advertising to consumers. In the case of Tesco, Amscreen is also working with analytics company Dunnhumby – the business behind the Tesco Clubcard – to provide further customer insight at the point of sale. (Source

Cyber Monday: Not Just One Day - Now it's Cyber Month
Forget Cyber Monday — now it’s Cyber Week, or even Cyber Month. As digital sales continue to grab an ever-larger part of the holiday retail pie, the onslaught of online shopping is starting earlier and earlier. Cyber Monday sales last year rose 21.7 percent to $1.25 billion, according to ComScore, with some 10 million consumers shopping online and spending $125 on average. Now improvements in fulfillment — like same-day delivery — as well as increased smartphone penetration and mobile usage are contributing to one long cyber shopping period that starts on Thanksgiving and carries through to the days leading up to Christmas. (Source

Can Retailers Teach a Work Ethic to Employees - retail customer experience

Cloud-based Security-as-a-Service Set to Take Off

Mobile phone use a significant security risks for companies
Experts looked at a sample of mobile phones returned by the employees from one Fortune 500 company and found that they were able to retrieve large amounts of sensitive corporate and personal information. The loss of data such as this has potential security risks, inviting breaches on both an individual and corporate level. (Source

Cybercriminals targeting SAP users
A new variant of a Trojan program that targets online banking accounts also contains code to search if infected computers have SAP client applications installed, suggesting that attackers might target SAP systems in the future. (Source

New Active Shooter Video Released as a result of the recent Naval Yard shootings in Maryland  Early in 2013, Countermeasure Consulting Group, LLC – a team of Active Shooter Defense Experts, Chris Grollnek, Dave “Bo” Bolgiano, Dr. Morgan Banks and Dave Rodriguez partnered with Parroco Television to produce a training video for sale to corporate and scholastic America. After sincere reflection on the scope and nature of this terrible scourge, both companies felt that it was more important to get the message out to as many people as possible without regard to profit. After the most recent shooting at the Washington Navy Yard on September 16th, Parroco rushed to place the final edits into Superstes (Latin for “Survival”), which is now available for network release. This video — compressed into 24.5 minutes of captivating and effective training — is perfectly tailored for a 30-minute television time slot (Source

Verint announces partnership with the D&D Daily - bringing Big Data news to the Daily's readership for 2014  In keeping with Verint's mission of delivering Security Intelligence that helps government and commercial organizations around the globe protect people and property and neutralize terror and crime. Our solutions generate Actionable Intelligence through the analysis of voice, video, and unstructured text. This Actionable Intelligence enable security professionals and first responders to take a more comprehensive, effective approach to gathering intelligence, managing security operations, optimizing emergency management, and improving safety and security. And the Daily is a perfect vehicle to help educate and communicate with the retail industry. Make sure you sign up for Verint's webinar this week on Nov 7th to seek new ways to make smart investments to increase store efficiency and employee effectiveness. With the holidays right around the corner, now is the time to better prepare for the influx of consumers. As a retailer, you understand the importance of providing an enriched shopping environment to keep your customers coming back. During this webinar, we will discuss: •Top trends forecasted for this holiday season •How to better prepare, capture and analyze relevant data •How Verint’s Video Business Intelligence (VBI) platform helps retailers gain insights into business operations and customer experiences •The 5 best tips for getting the most out of your data. To register visit

Quarterly Same Store Sales Results

Publix Q3 up 4.1% with sales up 5.6%
Weis Q3 down 2.9% with sales down 1%

Last week's most popular news article --

Security experts warn against using LinkedIn app for Apple iPhone




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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464 306 34.1%ò
Nov 337    
Dec 265    
Total 4258 3313 18.6%ò




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Season Two Kicks Off
October 28
"Can Wages Buy Honesty?" with Harvard Professor Tatiana Sandino & Jim O'Connor, VPLP Bed, Bath & Beyond

November 11
Interview with Lisa LaBruno, Sr. VP Retail Operations, RILA

Featured Episode


Season 2
Starting Oct 28

New England ORC Event Coverage

Albuquerque's ORC Effort - Chief Raymond Schultz & Karen Fischer, Strategic Support Div. Mgr, APD

Future Episodes

Jim O'Connor, VP of LP on Developing an LP Culture

More episodes
to be announced



The Library of Loss Prevention - Search data now...

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here



Lord & Taylor fraudster tries to run down police officer in Paramus, N.J.  A Brooklyn man tried to run over an officer, then led police on a dangerous chase as he fled the Garden State Plaza Thursday, authorities said. Officer Keith Bland approached 28-year-old Jamaal Freeman around 12:43 p.m. to question him about a credit card fraud incident at the Lord & Taylor department store, Paramus Police Chief Kenneth Ehrenberg said. Freeman immediately began to flee on foot, running west through the mall's parking lots and hopping into a silver 2013 Nissan Altima with North Carolina license plates. "As Bland caught up to the vehicle the suspect deliberately pulled out of the parking stall and headed toward the officer in order to hit him with the car," Ehrenberg said. Bland was able to get out of the way, but Freeman sped away and was caught later in a chase. (Source

Cops looking for suspect in 21 armed robberies in Cambridge, Mass. area
Police believe a man suspected of robbing convenience stores in Cambridge and Everett this week may be behind 21 armed robberies in the region since February. (Source

Three busted using stolen credit cards in Sarasota - hitting Dollar General, 7-Eleven, Walgreens, and Family Dollar stores

Wal-Mart theft suspect flees, dies in crash in Jacksonville, Fla.

Lower Makefield man under arrest, suspected in rash of armed robberies in Lower Bucks County, PA.

Office Max in Fairfield, Conn. reports three incidents - purchasing gift cards with fake credit cards

Man pleads guilty to third credit card fraud charge in Buffalo, N.Y.

Wheelchair-bound jewelry store owner with handgun stops robbery shoots one suspect

Walnut Creek California Police investigating two burglaries, one robbery at Palos Verdes Mall within 24 hours

Dollar General robbed at gunpoint Saturday night in Lawton, Oklahoma

Petco store robbed at closing time Thursday night in Frederick, Maryland

Shots fired during a Gardena jewelry store robbery, employee and suspect hit

Walgreens in Madison, Wisconsin robbed Friday night just after closing

Newport News, Virginia Verizon store held up Saturday by 2 Halloween masked suspects

Toms River, N.J., Police Arrest Man Twice In One Hour For Shoplifting
Cops: 20-year-old Beachwood man tried to steal electronic items twice - once at Kohl's, then at Walmart. (Source

Tourbillon’s downntown Chicago store Smash-And-Grab Nets Burglars $425K in High-End Watches  On Thursday at 3:22am 3 burglars dressed in black smashed their way through the front door of the Tourbillon’s store on N. Michigan Avenue. The burglars went straight to five display cases, shattering them, taking what was inside. The initial estimate of the timepieces stolen: 40 Omega watches and five Tiffany & Co. timepieces. The estimated value of all the merchandise was $425,000. (Source

Armed robbery of Kay Jewelers in Atlanta’s East Point Mall; loss of over $230,000
  On Friday, November 1 at approx.10:45 am a lone suspect entered the store and revealed a handgun. One of the sales associate ran to the backroom and exited the store. The suspect attempt to chase her then returned to the sales floor where he demanded the remaining sales associate place all the diamond rings into his backpack. A total of 106 pieces valued at $232,558.00 were taken, the suspect fled on foot and no one was injured.

Suspended Detroit Police officer facing life in prison for spearheading multiple robbery schemes  Clinton Whatley, a suspended Detroit Police Officer has pleaded a not-guilty plea in court. Whatley could face penalties ranging up to life in prison if he is convicted of two counts of armed robbery, three counts of unlawful imprisonment and one count each of bank robbery, conducting a criminal enterprise and felony firearm. Wayne County authorities have said Whatley is facing trial for charges he was involved in hatching plans leading to the holdup of two employees of the Family Dollar store and another robbery in January of a Check-n-Go store in Taylor. Although Whatley is accused of spearheading the crimes, authorities have alleged the Canton robbery was committed by his 19-year-old nephew and a co-defendant. Their fate on charges of armed robbery, felony firearm and conducting a criminal enterprise is still pending in Wayne County Circuit Court. (Source

Menard’s Loss Prevention associate assaulted attempting to make an apprehension in Clive, Iowa  Clive Police are hoping to identify a man who stole merchandise from the Menards store in Clive on October 14. The suspect assaulted the Loss Prevention associate who attempted to make the apprehension. The license plate on the suspect’s vehicle came back as stolen out of Des Moines. (Source

Los Feliz, CA jewelry store Grab and Run suspect flees with $46,000 diamond earrings  A bold jewelry store robbery in Los Feliz was caught on camera. The owner of Pleasantry Jewelers says he was lured away from the store Saturday by a caller claiming he wanted to see a piece of jewelry at another location. A man came in for an appointment to look at some diamond earrings, worth $46,000. Each earring weighs 1 carat. The man distracted the clerk, grabbed the earrings and fled the store. The employees tried to chase after him. No one was injured. (Source



The End of Daylight Savings Could Spell Danger on the Road
We all love getting that extra hour of sleep, but with the end of Daylight Savings, setting the clocks back an hour could spell out disaster for those going on business trips, vacations, or commuting to work. This time period of extended darkness could signal your body's natural inclination for sleep, which makes driving all the more dangerous. Setting the clocks back also means darker roads, with an increased chance for car accidents to occur. Use these tips to make sure you're prepared for driving in these long nights. (Source

ASC 2013: Are You a Transformational EHS Leader?
This presentation by Dr. Rick Fulwiler addressed the differences between transactional leaders and transformational leaders, and what to do to become a transformational leader. Transformational leaders are those who empower workers to actively engage in the work process and help contribute to its success and they focus on the work as well as the workers. This type of leadership is essential and embraced by EHS leaders and safety cultures at work. Find out where you rank as a transformational leader by taking this assessment too. (Source



Security Industry Veteran Geoffrey Bauer Joins Axis Communications to Manage North American Architecture & Engineering Program

Bauer to provide active support and manage resources for independent architects, engineers, consultants and end users

CHELMSFORD, Mass. – November 4, 2013 – Axis Communications, the market leader in network video, today announced that security industry veteran Geoffrey Bauer has joined the company as Program Manager for the North American Architecture & Engineering (A&E) Program.

Bauer brings to Axis more than 20 years of experience working for strategic integrators and manufacturers in the security industry. In this new role he will manage Axis programs for the architectural, engineering and professional security consultant communities, who design and specify IP-based security systems. Bauer will also serve as a technical liaison and help bring the program’s outstanding support tools – such as AXIS Design Tool, Axis Camera Families for Autodesk Revit and Axis Coverage Shapes for Microsoft Visio – to A&E Program members.

Geoffrey Bauer has earned several prestigious industry designations, including ASIS International Physical Security Professional (PSP), Cisco Certified Entry Networking Technician (CCENT), Cisco Certified Network Associate Routing & Switching (CCNA) and Cisco Certified Design Associate (CCDA).

“I’ve been privileged to serve the A&E community for many years as we face the challenges of transitioning from analog video to the digital age. I look forward to the opportunity to manage an A&E program with an organization that is at the forefront of open, IP-based solutions,” said Geoffrey Bauer. “Axis is dedicated to the long-term vision of the A&E community and will continue to deliver industry-leading design tools and provide a collaborative atmosphere for designing solutions.”

“The success of any security system begins with its design, so Axis founded its A&E Program to ensure that professionals designing and specifying systems have the training and tools needed for system success,” said Fredrik Nilsson, general manager, Axis Communications, Inc. “With the addition of Geoff, his industry experience and know-how, Axis will continue to strengthen the program and provide this invaluable resource for independent professionals as we share the common goal of designing and implementing the best IP video solutions that make the world a smarter, safer place.”

Prior to joining Axis, Bauer successfully managed A&E programs for Pelco by Schneider Electric in both regional and senior management positions. Before that he worked as an application engineer and national accounts engineer for two prominent integrator companies. Bauer earned his B.S. in Electrical Engineering Technology from LeTourneau University. He is based in Illinois and will report the North American headquarters in Chelmsford, Mass.

Axis Communications’ A&E Program provides advanced training, design specifications and updated product information online and via USB media. There is no obligation and participation is free of charge. To learn more about Axis’ A&E Program, please visit:

Matt Flanagan
fama PR, Inc.


Domenic Locapo
Axis Communications Inc.




I-Team: Thieves Cost Retailers, Shoppers Millions - Cracking down on swap meets in Las Vegas  The mob is long gone from Nevada, but organized crime is alive and well, according to law enforcement. Nationally, organized theft rings are responsible for stealing an estimated $30 to 40 billion worth of merchandise each year. For a long time, Las Vegas ranked in the top 10 of cities hit hardest by organized crime rings, but Nevada retailers are fighting back, and lawmen are mobilizing. A crackdown that started a few weeks ago at a local swap meet is a hint that retailers and lawmen have had enough. Each weekend, the wildly popular Broadacres swap meet is a sea of stuff, with thousands of vendors selling all kinds of things. There are great deals on new bottles of brand name shampoo and toiletries, laundry detergent, diapers, cereal, salad dressing and even cans of paint. (Source

3 On Your Side exposes undercover ORC crime rings - "Saturating" Arizona  CHANDLER, Ariz -- It's not cash or even high-dollar items. Sophisticated crime rings are saturating the Valley, stealing everything from detergent to cosmetics and even liquor. Scenes like this one at a Valley Walgreens where women prop a giant trash cash on top of their cart and clear out cosmetics are taking place nationwide. They target shampoos, liquor, anything that really has a value on the street," explained Darin Fredrickson, the director of operations for Team Guardian, a company specializing in investigations and security surveillance. But given the nature of his job, we agreed to digitize Fredrickson's face. 3TV is taking you inside the underground world of organized retail crime. It's where criminals walk freely into stores, walk out with thousands of dollars of merchandise and are making a fortune. (Source

'Virtual Factory' of Fraud Discovered in LIRR Credit Card Scam in Long Island, N.Y. - 4 Romanians busted  When police arrested a couple for planting cameras and credit card skimmers on Long Island Railroad ticket machines, they discovered a "virtual factory" for credit card fraud. An apartment the couple allegedly worked from contained cameras, skimmers, memory cards, credit cards, and two flash drives full of account numbers. Four Romanian nationals, including a married couple, were arrested. (Source (Source

Three Arrested In Beaverton, Oregon For Counterfeit Credit Cards
Beaverton police arrested three California residents last week in what has been described as a major counterfeit credit card bust. Officers said they discovered more than 200 counterfeit credit cards, gift cards, fake driver's licenses and merchandise from businesses around the Portland area. Investigators said the merchandise was purchased with the counterfeit credit cards. (Source

Portland-area retailers among California credit card fraud suspects’ targets  Authorities seized hundreds of items from a rented SUV during arrests in an alleged credit card fraud case at the Portland International Airport on Oct. 23. An investigation into the alleged credit card fraud led to the arrests of Daviel M. Brown, 28, of Oakland, Calif.; Robert L. Brown, 35, of Oakland, Calif.; and Blake Littles, 23, of Pixley, Calif., at Portland International Airport on Oct. 23, said Officer Mike Rowe, a Beaverton police spokesman. The trio was arrested while trying to exchange their rented SUV, according to a probable cause affidavit. Exactly how many businesses were hit, how much in alleged fraudulent purchases the three made or duration of the the operation are still under investigation. (Source

"Criminal enterprise" busted in Boston - operating out of cell phone store - unloading cell phones overseas  According to the investigation Andre, who was previously employed at a Hanover mobile phone store, used fraudulent identities to open up multiple new cell phone accounts. He then allegedly purchased more than 90 new cell phones on those accounts at a reduced price. Authorities allege that Andre was involved in a separate incident involving the theft of more than 100 cell phones from the same Hanover store. Andre allegedly orchestrated the May 15, 2011 theft of the cell phones with help from Khary James and Kenny Barron, who were indicted in October 2012 for their alleged participation. James, Baron and Andre allegedly planned to sell the stolen mobile phones to David Yousheei, who in turn planned to sell them mainly overseas. David Yousheei was previously indicted in July in connection with possession of counterfeit money, credit card fraud and drug offenses and Aaron Yousheei was indicted in connection with credit card fraud. (Source

Thieves stealing baby formula - St. Louis is sees uptick in ORC
Police around the country are seeing an uptick in baby formula thefts. It’s not because people are trying to feed their children, a lot of thieves are stealing it to feed their drug habit. A container of formula can cost around $20. “It is very easy to dispose of and you can’t track it,” St. Louis County Police Chief Tim Fitch said. “So what they will do is take it and sell it on a street corner themselves or take it to a mom and pop grocery and sell it to them and resell it.” (Source

Man charged with grand larceny for baby formula thefts in Clifton Park, N.Y.
37-year-old Danny Sanchez is accused of working with an unidentified male suspect to steal quantities of baby formula from the Wilton Price Chopper on Sept. 12 and Oct. 21, and was wanted on those charges when he was arrested last Wednesday. (Source

Female busted stealing 170 bottles of nail polish from Walmart store in Freehold, N.J. after hitting CVS for 199 bottles  A CVS employee in Linden told police that she saw a woman, later identified as Raykowski, place 119 bottles of Essie nail color, valued at $1,055, in a bag and leave the store without paying for the items. Walmart store manager recognized her picture in a news report about her arrest on charges she shoplifted nail polish in Linden and notified police as well. (Source

Two California credit card fraudsters try hitting stores in Orem, Utah for tens of thousands with fake cards - busted  On Oct. 31 at about 12:30 p.m., an Orem police officer responded to a credit card fraud call at the Best in Music in Orem where a man allegedly purchased $10,000 worth of guitars with fraudulent credit cards, police said. The man was described as a heavyset, Hispanic male who was driving a white SUV with California plates. According to Lt. Craig Martinez of the Orem Police Department, while the responding officer was out on this call, dispatch informed him of a similar case that was currently in progress at the Summerhays Music in Orem. When officers responded to the call at Summerhays Music, they arrested Robert Richardson, 24, from California. Upon investigation, Lt. Martinez said that Richardson and a second man, Marc Martinez, 33, were allegedly working together as they traveled away from California. As the pair traveled, they were allegedly stealing identities, making fraudulent credit cars and using the cards to make tens of thousands of dollars in purchases, according to police. (Source

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight

2013 Black Friday Loss Prevention Tips

By Adam Creamer

Black Friday, retail’s favorite day of the year. This is the day when sales skyrocket, catapulting retailers into the black. Unfortunately for many, this is also the day when shrink and loss skyrocket as well. Some of the issues that cause this shrink can be prevented by properly training employees, but others may seem out of your hands. In order to prevent loss and help the big day run smoothly I decided to take our Black Friday tips from last year, and update the list. Below are the 2013 Black Friday Loss Prevention Tips.


Deploy promotions strategically. Last year some retailers like Wal-Mart made the decision to stagger the starting times of various promotions. They picked times that were a few hours apart in an effort to control the crowds. All of their effort paid off, because for the most part their system worked. Crowd control is a huge issue on Black Friday. Large crowds can lead to loss, vandalism, and injuries (which could lead to loss down the road). Strategically timing promotions will not only prevent loss, but keep everyone safe during the Black Friday frenzy.

Arm your employees with technology. If I had to pick two things that shoppers hate the most about Black Friday, it would be sold out items and long check-out lines. Both of these things lead to angry and upset customers. Some of these customers attempt to justify their own loss by taking something from the store. It may not be common, but anything is possible on Black Friday. The easiest way to prevent this is to arm employees with technology. Arming your employees with Mobile POS stations will help to alleviate the pain of long lines. You can also give employees tablets, and have them hang around items that are popular. Right before the shelves become bare have them step in and order the item online for interested shoppers, and offer free shipping.

Properly train employees. As mentioned in the introduction, many of the issues that cause loss on Black Friday can be resolved by properly training employees. I know many retailers know how to train their employees, but Black Friday is the perfect time for a refresher. As you train your holiday staff why not bring in the full timers to ensure that everyone is on the same page. Also be sure that your managers know what to do if someone makes a mistake. Having them step in quickly to resolve an issue can go a long way on Black Friday.

Have reserves at the ready. The one thing that is certain about Black Friday is uncertainty. We can plan all we want, but there is always that one incident that we never saw coming. Because of this it is always a good idea to keep a group of trusted employees “on-call” at all times. This way when that unexpected event happens (be it a rush of people, change in weather, or anything else you can imagine) you will be ready for it, or at least have the man power to resolve it.

Stay Calm! It’s just a day. Yes this day may be chaotic, it may be crazy, and it may be nonstop, but it is just a day. Remind your employees to keep their cool regardless of the situation, because once you lose a level head you lose control. Also remind your LP team to resolve situations as quickly as possible. People tend to act differently in crowds, and the last thing you need is the crowd to turn against you. If you remain to stay calm the crowd is likely to follow.

The above tips are just a few suggestions, there are many other things retailers can do to prepare for the big day. Regardless of how you prepare for this day remember one thing, this year’s shopping season is six days shorter than last year’s. Because of this, Black Friday may be busier than ever this year.

Derek Rodner
VP, Product Strategy

856-366-1200 x500



Job Opening




Regional AP Manager REI Kent, WA REI
Regional LP Specialist Hannaford/Delhaize America New Hampshire/
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Regional LP Manager Pet Supermarket Atlanta, GA Pet Supermarket
Business Development Executive Hart Systems United States Hart Systems
Regional LP Manager Forever 21 Towson, MD Forever 21
Director LP Dist Center & Refurb Operations GameStop Grapevine, TX GameStop

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Regional LP Director Confidential Nashville, TN Downing & Downing
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Today's Daily Job Postings from the Net - Appearing Today Only
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Job Opening




AP Manager in Training Walmart Bristol, CT Wal-Mart
AP Manager in Training Walmart Sunrise, FL Wal-Mart
AP Manager in Training Walmart Ypsilanti, MI Wal-Mart
AP Manager in Training Walmart Columbus, NE Wal-Mart
AP Manager in Training Walmart Eaton, OH Wal-Mart
AP Manager in Training Walmart Del Rio, TX Wal-Mart
AP Manager in Training Walmart Blairsville, PA Wal-Mart
AP Manager in Training Walmart Terre Haute, IN Wal-Mart
AP Manager in Training Walmart Missouri City, TX Wal-Mart
AP Manager in Training Walmart Omaha, NE Wal-Mart
AP Manager in Training Walmart Lincoln, NE Wal-Mart
LP Manager Sears Houston, TX Sears Holdings Corp
Dept Mgr Store LP & Safety Lowe's Portland, ME Lowe's
ETL Asset Protection Target Seattle, WA Target
District AP Manager RiteAid New York, NY RiteAid
Regional LP Manager Hibbett Sporting Goods Nashville, TN Hibbett Sporting Goods


On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Rosamaria Sostilio has been appointed Senior Vice President of Asset Protection for the Hudson Bay Corporation.
Dennis Klein
was named Senior Vice President, Asset Protection and Risk Management for Stage Stores.
Paul Smith Jr
was named Regional Loss Prevention Manager for Fossil Group.
Shaun Belk was promoted Loss Prevention Program Manager III for
Tammy Cunningham, CFI was promoted Area Loss Prevention Manager for Limited Brands.

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Today, Just Be Average
While most people brag about being a perfectionist, truly believing it to be a good quality to have, it could be getting in the way of your productivity and even happiness! Stop trying to be perfect, it could become your demise. Instead, become satisfied with just being average, and see what happens! (Let it go)

How to Get Your Type A's To Chill
Type A personalities are very ambitious and occasionally high-strung, so getting them to calm down can be a challenge. Maybe all you need to do is this one, simple task, and a little break in your work day. (Make room for fun)

Last week's most popular articles--

The One Interview Question You Have to Ask  Instead of going through all the same interview questions that are used over and over, find your answer right away with this one, possibly overlooked, question. Don't waste your time and theirs, use this one question to find out if the candidate is a good match! (Gain insight from the get-go)

The Interview Question that Reveals a True Leader  It can be hard to decipher whether or not a candidate will be a good fit in your company as well as your leadership team, but with this one question, it could make your search a little easier. (It helps reveal communication skills)

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A lot of articles talk about "How to impress your boss" and give you tips on how to accomplish this. But at the end of the day, it's all about supporting them, helping them reach their objectives, and not trying to merely impress them. Impressing a person is great, but usually short lived. Supporting and helping them reach their goals requires a long-term effort that, at times can truly test your resolve and stamina.

The thought has always been that if your boss gets promoted, then you might as well -- as long as you are the one helping them get ahead.

Just a Thought,
Gus Downing

Gus Downing

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