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November 6, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Investigative Reporter finds Goodwill in Indianapolis selling donors' personal information  All of the paperwork was mixed in with other donated items in Goodwill's outlet sales bins, and it was all available for public purchase – no questions asked. Eyewitness News boxed up the items and took them downtown to Indianapolis Metro Police. The box contained bank statements, pay stubs, divorce papers, tax returns, medical and dental records, insurance documents, checking and savings account information, and many other personal documents. And I pulled it all out of a bin at Goodwill," Watson said. On our first visit to the outlets, Eyewitness News found donors' personal information at each store. WTHR reporters, producers and photojournalists then returned with undercover cameras to further document the problem. Over the past two months, they visited Goodwill Outlets 28 times. On 24 of those visits, WTHR staff bought strangers' personal information. Lots of it. (Source

Top Apparel Companies Transform Their Processes with Business Intelligence
Macy’s, Maidenform and Charming Charlie speak to the transition from leaving behind the Excel spreadsheets and driving the business with system retail analytics. (Source

Macy’s to deploy visual recognition to boost holiday sales
Macy’s shoppers will be able to see it, scan it, shop it this holiday season with the chain’s upcoming integration of NantMobile’s iD visual recognition technology. The new Macy’s Star Gifts app, powered by iD, empowers mobile shoppers to leverage visual recognition technology to purchase items from Macy’s Star Gifts assortment while on the go. Whether they scan it from a catalog, magazine ad or even from an outdoor billboard, Macy’s will deliver mobile access to product information, gift-giving assistance and much more. (Source

Brides Magazine App Identifies Counterfeit Bridal Gowns
The latest update to Brides magazine's Wedding Genius app is designed to help brides and wedding planners identify counterfeit goods, which cost the bridal industry millions each year. The magazine said consumers using the app's new feature, Brides Against Counterfeiting, can hold their smartphones over the website of a participating retailer or manufacturer to view an AuthentiGuard Prism, which is a symbol embedded with code. That will tell consumers whether the website is an authorized retailer. The bridal industry, meanwhile, has lost hundreds of millions of dollars as a result of these illicit activities, according to a report this year in The New York Times. Roughly 600,000 fake wedding dresses are bought online each year, the Times said. (Source

Walmart opens its first 100% LED-lit store
LED lighting in the parking lot will reduce energy consumption by 50%, plus improve the quality of lighting for late night errands. In daytime hours, skylights allow natural light to illuminate customers’ paths, reducing energy to light the sales floor by an average of 25%. Re-using the heat from on-site refrigerant equipment can supply up to 60% of in-store hot water needs. The use of a white membrane roof that reflects light better than a darker roofing color will helps reduce overall building energy consumption. The chain is also testing the use of doors on cases that house deli meats, cheeses, yogurts, etc., with the hope of reducing refrigeration energy use by 20% or more. The chain noted that LED lighting is 80% more than traditional light bulbs. (Source

Blackberry down but not out according to co-founders; company may go private  Shares of BlackBerry plunged more than 16% on Monday after the company abandoned plans to sell the company and fired its CEO. BlackBerry's potential suitors had until Monday to produce plans to buy the struggling smartphone maker. Instead, BlackBerry's largest shareholder, Fairfax Financial, said it would invest $1 billion in the company. Fairfax, which controls 10% of BlackBerry's shares, announced in late September that it intended to buy the rest of the company for $4.7 billion. BlackBerry co-founders Mike Lazaridis and Douglas Fregin also said they were interested in taking BlackBerry private a month ago in conjunction with mobile chip leader Qualcomm and private equity firm Cerberus. (Source

Abercrombie & Fitch to close 28 Gilly Hicks stores worldwide
Abercrombie & Fitch said it plans to close all of its Gilly Hicks stores by the end of the first quarter of 2014. The retailer opened the first Gilly Hicks store in January 2008 and most recently had 20 stores in the United States and eight overseas. A&F said it expects to incur pre-tax charges of about $90 million to $100 million related to the restructuring plans for the Australian-themed intimate apparel brand. (Source

Abercrombie & Fitch same store sales drop 14%; 3rd quarter revenue down 12%

Michael Kors sales jumped 40% in the quarter; stock has gained 55% this year

CVS profit climbed 25% in third-quarter

Starbucks to hire 10,000 veterans and spouses over the next 5 years

Brentwood Associates to acquire upscale men’s shoemaker Allen Edmonds Corp.

Discount retailer Building 19 files bankruptcy, plans to close in a month

100% Shopper Video: The good-better-best of shopping apps





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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464 306 34.1%ò
Nov 337    
Dec 265    
Total 4258 3313 18.6%ò



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Season Two Kicks Off
October 28
"Can Wages Buy Honesty?" with Harvard Professor Tatiana Sandino & Jim O'Connor, VPLP Bed, Bath & Beyond

November 11
Interview with Lisa LaBruno, Sr. VP Retail Operations, RILA

Featured Episode


Season 2
Starting Oct 28

New England ORC Event Coverage

Albuquerque's ORC Effort - Chief Raymond Schultz & Karen Fischer, Strategic Support Div. Mgr, APD

Future Episodes

Jim O'Connor, VP of LP on Developing an LP Culture

More episodes
to be announced


The Library of Loss Prevention - Search data now...

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Learning about your External Business Partners Series

WG Security Products, Part 2

Meet Graham Handyside, Senior VP Global Operations, and Ed Wolfe, VP of Business Development, for WG Security Products as they discuss their company history, products and their unique Green Tag Recycling Program. Filmed Feb. 2012.

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Continuing coverage of NJ Mall Shooting

Brother of Garden State Plaza gunman went to mall to 'try to save him'
Relatives and friends of a young man who fired shots in New Jersey's largest mall, trapping terrified shoppers for hours before killing himself, struggled Tuesday to reconcile those actions with a person they described as pleasant and well-liked. The brother of a 20-year-old Teaneck man who set off a night of terror when he fired shots inside Westfield Garden State Plaza knew something was wrong Monday night and went to the mall to "try to save his brother," a family friend said. The woman, who appeared with Richard Shoop's siblings as they gave a statement Tuesday, said Kevin Shoop saw a note left by his younger brother, Richard, Monday evening. Around the same time, he heard a news report about an active shooter at the mall with what looked like an AK-47. Kevin Shoop raced to Paramus, she said. "He went to the mall to try to stop him, to try to save his brother and keep him from hurting anyone else," the woman, who declined to give her name. (Source

New Jersey mall shooting brings Mall Security under question  
The gunfire at Garden State Plaza once again puts the focus on mall security. What procedures are used to keep large crowds safe at such public places? Most of the training surrounding mall security is focused on reaction to a shooting, not prevention. That was the case Monday night. Before the SWAT teams even arrived, the mall's unarmed security guards served their role as the first line of defense against the armed intruder. (Source

European Cyber Crime Centre arrests 29 in worldwide credit card fraud operation causing $12 Million in losses  The European Cyber Crime Centre (EC3) and its global partners have arrested 29 as part of an investigation into a massive credit card fraud operation, which may have caused losses of at least $12 million. Crooks tampered with point of sale systems to pilfer credit card data in shopping centers across Europe and North America. Canadian, French and German police authorities made the arrests related to Operation Spyglass towards the end of last month. The alleged head of the criminal network was apprehended in Boucherville, on Montreal’s South Shore. Another 15 were arrested in Canada, along with seven in France and six in Germany. The gang was able to acquire information on at least 30,000 credit cards. (Source

North Hollywood, CA jewelry store robbery caught on camera: estimated $1 Million of product stolen  Los Angeles police are searching for a group of brazen armed robbers who busted into a Valley Village jewelry store, stole about $1 million worth of merchandise and roughed up the workers inside. The entire robbery was caught on camera. The thieves made off with $1 million in merchandise. Because the Kalajians don't have insurance, the only way they can get compensated is to get the jewelry back. Two hours before the shop was robbed, the Kalajians' family home was burglarized. LAPD believes both crimes are related. They also say they have DNA of the suspects' blood left at the store. (Source

Avis Rent-A-Car founder's widow accepts court deal after shoplifting arrest  Yanna Avis, a French cabaret singer, was arrested for shoplifting gloves at Loehmann’s in Chelsea, but she claims the incident was a 'misunderstanding' and took a one day community service deal to clear her name. An attorney for the 64-year-old performer, who sings in French, English and German, said she was purchasing $1,600 worth of merchandise from the chain when the clerk forgot to ring up a $26 pair of gloves. (Source

Best Buy burglars enter Amherst, New York store through roof
Amherst police are investigating an unusual burglary in which thieves gained entry through the roof of the Best Buy store at 1585 Niagara Falls Blvd. some time early Monday morning. The rooftop entry allowed the thieves to steal an undetermined amount of electronic equipment from the store. Police provided no more details about the incident, including how the burglars descended from the ceiling to the floor. (Source

Home Depot in Homestead, Florida evacuated due to fire; no one is injured, arson suspected  A Home Depot was evacuated Tuesday afternoon after a small fire broke out. When employees and customers saw the fire at about 1:20 p.m., officials said they all ran out of the store. A Miami-Dade Fire Department spokesperson said the fire was small, but the building started to fail structurally. A total of 32 fire units arrived at the store when the fire broke out, along with structural engineers and arson investigators as they tried to determine how the fire started. Firefighters arrived and started fighting the blaze, but authorities said they had to retreat and fight it defensively because the fire began to become large. Since Home Depot contains combustibles, there was a fear of an explosion. Based on preliminary findings, officials are now interested in talking to a man described as being a 45- to 50-year-old man with black or gray hair. He is 6 feet 2 inches tall and weighs about 250 pounds. (Source

Bryan, TX phone store the target of an aggravated robbery
Bryan Police are searching for a man who robbed a Bryan phone store Monday night. Officer Kelley McKethan says the man, whose face was covered, brandished a weapon and escaped with an undisclosed amount of cash on foot from the Mobile Zone USA. She says two customers were okay, but a a clerk received minor injuries that did not require medical attention. (Source

Churchville, VA man to spend 5 years in prison for credit card, ID theft
Prosecutors say 21-year-old Michael Andrew Webb and another man broke into two vehicles in Harrisonburg and stole credit cards in October 2012. The credit cards were used to make purchases online and at several Wal-Mart stores. Reports say that Webb pleaded guilty on Friday to 15 felony counts in Rockingham County Circuit Court. Judge Bruce Albertson sentenced Webb to 45 years in prison and then suspended all but five years of the term. (Source

Port St. Lucie. Florida media assists is capturing 2 teens who stole $1500 of perfume from Ultra Cosmetics  Port St. Lucie Police Department is crediting local media and tipsters for the arrests of two females in connection with the shoplifting of $1,500 of perfumes and fragrances on Oct. 15. the 18 and 16 year-old girl are facing charges of grand theft after allegedly stealing from Ultra Cosmetics.The suspects were captured on store surveillance selecting perfume and fragrances from the store shelves, concealing the items and then leaving the store without paying.After the local media aired the story, Crime Stoppers of the Treasure Coast and detectives received tips on the identity of the suspects. (Source

Ex-Convict charged in Broward County, Florida again for skimming and identity theft of 76 people  An ex-convict who served jail time for credit card fraud was arrested Monday and accused of plotting similar crimes, according to Broward court records. Junior Rouzard-Edner, 26, is charged with 79 counts that include attempted identity theft, fraudulent use of a credit card scanning device and altering or forgery of a credit card, jail records showed. The Florida Highway Patrol pulled him over after a trooper witnessed Rouzard-Edner weaving through traffic at more than 115 mph, investigators said. During the traffic stop, the trooper found a credit card scanner in Rouzard-Edner's pocket and a laptop in the back seat with a cable that fit the scanner, according to the arrest report read in court by Judge John "Jay" Hurley on Tuesday. (Source

Doris Marie Payne, Notorious Career Jewel Thief, Pleads Not Guilty to Stealing El Paseo Diamond Ring  Doris Marie Payne was on probation for felony theft in a Los Angeles case when she allegedly stole the 3.5-carat diamond ring - a half-carat center stone surrounded by smaller stones - on Oct. 21 from El Paseo Jewelers in the 73000 block of El Paseo, according to the Riverside County District Attorney's Office. Payne pleaded not guilty Nov. 5 to one felony count each of grand theft and burglary. She is due back at Indio's Larson Justice Center on Nov. 20 for a felony settlement conference and Dec. 11 for a preliminary hearing. (Source

First Responders Conduct Active-Shooter Drill at Cerritos Mall in Los Angeles  The day after a gunman was found dead at a New Jersey mall, emergency responders were conducting a previously scheduled tactical-response drill at Los Cerritos Center. Personnel from the Cerritos Sheriff’s Station, Los Angeles County Fire Department, Cerritos Community Emergency Response Team and mall security participated in the mock exercise, authorities said. They were joined by officials from the Lakewood, Norwalk and Pico Rivera sheriff’s stations. (Source

Former Lee County, FL Commissioner busted for grand theft at Kmart; his third shoplifting offense

GameStop store in Mattituck robbed Tuesday afternoon; no injuries, believed to be tied to the new Call of Duty release

Eugene, Washington convenience store robbery suspect fails, then thanks police

Teen in Iowa applies for a job, then gets caught shoplifting from the same store
An alleged shoplifter made it easy for Marshalltown police to arrest him. A Marshalltown newspaper reports 18-year old Lawrence Briggs applied for a job at the Sports Page last Wednesday. On his way out of the store, he was caught on surveillance video stealing a shirt, jacket and baseball cap. After reviewing the video, management called Briggs back for a job interview. Police were waiting to arrest him on the spot. (Source



Axis Camera Families now Available for Autodesk Seek
While New Axis Camera View Add-in Provides 3D Camera Perspectives for Autodesk Revit Users

Collection of 3D camera models now offered for industry’s top BIM web service;
Autodesk Revit Axis Camera View add-in allows architects, engineers and security system designers to create 3D visualizations of what the camera will see

CHELMSFORD, Mass. – October 6, 2013 – Axis Communications, the market leader in network video surveillance, announced that Axis Camera Families, the collection of 3D camera models for Autodesk Revit users, is now available for Autodesk Seek, one of the industry’s most widely used building information modeling (BIM) web services. Additionally, Axis has launched an Axis Camera View add-in for Autodesk Revit, giving architects, engineers and security system designers a quick way to create 3D views from the camera’s point of view inside CAD designs (see movie).

Autodesk Seek now allows architects, engineers and security system designers to easily find, preview and download 3D models of IP-based cameras from Axis Communications. With Axis’ portfolio of security cameras at their fingertips, architects, engineers and security system designers can interactively visualize camera layouts and fields of view during the design process.

Axis Camera Families lets security system designers place specific Axis network camera icons directly into CAD building plans to visualize the areas that the cameras will cover, see how they fit into the building layout and help identify and reduce unexpected blind spots.

Additionally, with the new Axis Camera View add-in for Revit, users can quickly generate a 3D view of their CAD design as seen through the lens of the Axis camera. This makes it easy to get a good impression of what the final surveillance scene will look like at an early stage in the design project (see demo movie).

Tools like Axis Camera Families and AXIS Design Tool are available to members of Axis’ Architect & Engineering (A&E) Program, which was recently strengthened in North America with the addition of industry veteran Geoffrey Bauer. Mr. Bauer joined Axis in October as the A&E Program Manager for North America and will serve as a technical liaison and main point of contact for the architectural, engineering and professional security consultant community.

“Building Information Modeling is the established industry standard process for designing, visualizing and simulating buildings in 3D before they are constructed. Autodesk Seek is a widely used and well-known source for BIM models, which can be accessed directly within the design workflow of AutoCAD and Revit users,” said Nicolas Mangon, Senior Director, AEC Industry and Business Strategy, at Autodesk.

“Making Axis Camera Families available on Autodesk Seek means architects and engineers can now easily access a tool that helps them improve planning and work more efficiently. This will result in more effective value engineering, device placement, conflict identification and aesthetic coordination,” said Peter Friberg, Director of System and Services at Axis Communications.

Axis Camera Families for Autodesk Revit includes the vast majority of Axis network cameras, is available free of charge and can be found via the following links at Autodesk Seek and the Axis website.

Matt Flanagan
fama PR, Inc.


Domenic Locapo
Axis Communications Inc.




Two Chicago ‘professional shoplifters’ busted in Framingham, Massachusetts
Zitari Abdelouahid, 31, and Moncef Faci, 30, are suspected of targeting Nordstrom and T.J. Maxx stores all over the northeast. On Monday, security guards at Nordstrom Rack said two men had just stolen a large amount of clothing. Framingham police followed the two men to TJ Maxx, where they found Abdelouahid in a dressing room cutting security tags from clothes. The men matched the descriptions of men linked to other thefts at Nordstrom stores and T.J. Maxx. Abdelouahid had about $5,600 worth of clothing with him, but no money or ID. In the car, police found more than $2,700 worth of clothing that had been stolen from Nordstrom Rack. They also found clothing from Marshall's and other Nordstrom stores. (Source

Walmart Loss Prevention in Royal Palm Beach, FL apprehend one, second gets away in $800 razor theft 
A Walmart Loss Prevention agent noticed the two men as they were clearing out a shelf of razors, and then concealed the items in a backpack in the Girl’s department. The pair split up and 45 year old Osvaldo Arecibia was wearing the backpack as he exited the store. Arencibia was arrested, while the second man got away. Charged with grand theft, Arencibia remained in the Palm Beach County Jail late Tuesday. He's being held in lieu of $3,000 bail. (Source

New Rochelle, New York Shoplifter attempts to steal 37 hats from Lord & Taylor; facing charges of robbery  Grady Thompson was charged with second-degree robbery, fourth-degree larceny, third-degree assault and possession of a controlled substance, after concealing 37 Ralph Lauren hats, valued at over $500 in a shopping bag. As Thompson attempted to flee the store the Loss Prevention agent attempting the apprehension was punched in the face. (Source

Three Florida men pulled over for a bad headlight; Police discover $20,000 in merchandise  A faulty headlight brought three men riding in a Honda CRV to the attention of Sunrise police, who said they found $20,039 in merchandise stolen from Sawgrass Mills stores during a traffic stop along West Sunrise Boulevard on Saturday night. The three suspects were charged with grand theft, dealing in stolen property and two counts of possessing a device to thwart anti-shoplifting controls. One suspect told police the items belonged to the men and that they were in the process of moving, according to Sunrise police arrest reports. Beneath a sheet in the back of the SUV, police found more than 200 new shirts with tags and anti-theft sensors still attached. The Tommy Hilfiger Factory Store, Coach and Ralph Lauren Boys stores at Sawgrass Mills were listed as victims on the arrest reports. (Source

Jefferson Parish, Louisiana store hit with a smash and grab; van full of NFL and College apparel stolen  Tyger Gifts was hit on Halloween night as a man caught of video backed a van to the front doors of the store and stole Saints and LSU merchandise.

Halifax, NS Canada Police are seeking the identity of a Trio hitting Best Buy and Future Shops 
Halifax police are searching for a trio of suspects who shoplifted more than $5,000 worth of Apple TVs and high-end thermostats last month from three electronics stores. Police said the suspects worked with each other inside the stores using wireless communication. (Source

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight

Don't be Caught Empty Handed this Holiday Season - Improve your Merchandise Availability

During the holiday shopping frenzy, retailers are faced with not only enticing consumers to visit their stores, but ensuring that there is enough stock to meet demand. Getting the balance right is paramount, consumers will go elsewhere if the merchandise is not on the shelf, but retailers who hold too much inventory risk overstocks and costly markdowns, presenting an even greater problem when the cost of capital needed to fund inventory is high.

One of the big contributors to out-of-stock situations is shrink. Whatever the cause of shrink – shoplifting, employee theft, organized retail crime, vendor fraud or error or simply lost items somewhere in the store – it undoubtedly is a major factor inhibiting the availability of merchandise during shopping and purchase decision-making.

Some of the most likely products to be stolen during the Christmas period include; alcohol, toys, clothing, fashion accessories, perfume and health and beauty gift packs. Solutions such as EAS security labels offer securely protected merchandise for these products and others can be openly displayed.

Checkpoint's RF labels can protect virtually any type of merchandise and include Enhanced Performance (EP) labels, Enhanced Performance Clear labels and Micro labels. EP labels combine a smaller size with superior detection. Clear EP labels can be placed over product barcodes, allowing data to be viewed and scanned without interference. The Micro labels are among the smallest labels in the product portfolio and are a natural fit for high profile and high risk items. These soft labels protect smaller products such as cosmetics, fragrances and jewelry, as well as high-value items such as apparel, electronics and health and beauty items.

With Checkpoint’s Source Tagging program, labels can be applied at the point of manufacture, reducing labor costs by providing floor ready, secure merchandise which ensures retailers’ can improve on-shelf availability, enhance the consumer shopping experience and increase sales.

Checkpoint offers a full portfolio of solutions to ensure items are on the shelf for shoppers this holiday season and help improve merchandise availability for retailers.



Job Opening




Regional AP Manager REI Kent, WA REI
Regional LP Specialist Hannaford/Delhaize America New Hampshire/
Hannaford/Delhaize America
Regional LP Manager Pet Supermarket Atlanta, GA Pet Supermarket
Business Development Executive Hart Systems United States Hart Systems
Regional LP Manager Spencer Gifts Chicago, IL Spencer Gifts
Director of LP Children's Place Los Angeles, CA Children's Place
Director of LP Children's Place Houston, TX Children's Place
Director of LP Children's Place Chicago, IL Children's Place
Regional LP Manager Forever 21 Towson, MD Forever 21
Director LP Dist Center & Refurb Operations GameStop Grapevine, TX GameStop

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Regional LP Director Confidential Nashville, TN Downing & Downing
Regional LP Manager Confidential San Francisco, CA Downing & Downing
District LP Manager Confidential San Diego, CA Downing & Downing
District LP Manager Confidential New York, NY Downing & Downing
LP Analyst Confidential New York, NY Downing & Downing

Zone AP Manager


Vancouver, BC

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only
View two months of postings here

Job Opening




AP Manager in Training Walmart Hackettstown, NJ Wal-Mart
Area AP Manager All Facilities Bethlehem, PA Wal-Mart
Dept Mgr Store LP & Safety Lowe's Marion, IN Lowe's
Dept Mgr Store LP & Safety Lowe's Rosedale, NY Lowe's
Dept Mgr Store LP & Safety Lowe's Oklahoma City, OK Lowe's
LP Manager Kmart Aurora, CO Sears Holdings Corp
ETL Assets Protection Target Augusta, GA Target
AP Manager Home Depot East Columbus, OH Home Depot
District Operations Manager Home Depot Tucson, AZ Home Depot
AP Specialist Home Depot Canada Grande Prairie, AB, Canada Home Depot Canada


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4 Ways to Manage Irrational Employees  Making sure the decisions of your team, and ultimately your company, aren't being made based on bias is tough. Being the leader means you have to identify your team's and your own biases so you can make the best, most clear decisions. Use these steps to get rid of those preconceived notions and instead form a goal. (Find out what drives your team)

Do You Favor Seniority or Superiority?
When making the decisions who to move up the ladder, how do you base your decisions? If you're basing the decision on who has been there the longest, STOP! You should be promoting those employees who really deserve it, despite how long they've been working there. (Promote those who are simply better)

Never Hire a People Pleaser
Do you have someone in your organization, or maybe your team who likes to use the word "people pleaser" when describing themselves? Uh-oh, that's not a good thing! They want you to think they are selfless and thinking of others, when it's just the opposite. If you find yourself dealing with such a person, it's time to take action. (Be specific when setting goals with them)

For Better Teams, Hire Fewer Leaders
Leadership abilities are important, especially when deciding on who to hire for your organization, but it's not the best idea. Hire based on someone's ability to follow and you will find they are a huge asset to the team, and will do what needs to be done, no questions asked. (Followers will help you get things done faster and more efficiently)

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While progress is a slow process comprised of small intentional steps, it requires a deep focus and an unwavering commitment toward always accomplishing the basics and integrating the change or evolution methodically. While your eyes remain locked on your end result, one must always look inward and be able to see or realize the miss-steps or the mistakes along the way, or else you'll never reach the goal. Without the ability or willingness to admit self-failure, progress will always be elusive. For it is through failure that we learn how to win, and both play their equal parts in progress.

Just a Thought,
Gus Downing

Gus Downing

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