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NRF Big Show 2018
Jan. 14-16

SAVE THE DATE
Jeweler's Security Alliance 40th Annual Security Seminar & Expo
Mar. 13-15, 2018

ISC West
April 10-13

IOBSE Spring Conference
April 24-26


CNP Expo
May 15-16

NRF Protect 2017
June 11-13

RLPSA Annual Conference
Aug. 5-8

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NEW
'17 National Retail Security Survey



2016 NRSS Survey

2015 NRSS Survey












 

 


Gatekeeper Systems
Robert Harling, SVP of Business Development



Quick Take 16

Watch all published episodes here

 







 



Check out the Daily's Exclusive Reports

Q3 Violent Death Report

Q3 Robbery Report

Q3 Internet Jobs Report

Q2 and First Half Robbery Report

2017 Q2 and Half Year Retail Violent Death Report

2017 Q2/First Half Senior LP/AP Jobs Report

2017 Q2 Internet Jobs Report

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2016 ORC Report

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Thomas Stein, CFI promoted to Director of Operations for Areas, United States

Tom was previously their Director, Enterprise Risk Management and Asset Protection and has been with the company for over three years. Tom has held a variety of asset protection/loss prevention and risk management leadership positions including Senior Director of AP and Risk Management for Ollie's Bargain Outlet, Sr. Director Loss Prevention for HMSHost, Corporate Manager, Investigations for Hechinger Stores Co., District LP Manager for TJX Companies and Regional LP Manager for Circuit City. Congratulations Tom!

Matt Mothershed promoted to Senior Information Security Analyst, Third Party Risk Management for Lowe's
Matt was previously the Information Security Analyst II, Third Party Risk Management for the retailer for over two years before earning this promotion. He also held other positions in asset protection and loss prevention including Senior Area LP Specialist/Area LP Auditor for SteinMart and Executive Team Leader - AP for Target. Matt earned his Bachelor of Science in Cybersecurity from University of Maryland. Congratulations Matt!
 

Submit Your New Corporate Hires/Promotions or New Position






The 2017 Security 500 Sector Reports
Budgets - Reporting Structures - Responsibilities

What are the critical issues and trends in your sector in 2017? How does your enterprise compare to your peers? These 17 Security 500 Sector Reports provide benchmarking data about budget changes, security leadership responsibilities, reporting structures and more. securitymagazine.com

Retail Sector Report

Bank Crime Rate Rises in 2016
New Technology Automates and Secures Branch Openings and Closings

According to FBI Statistics, crimes against financial institutions in 2016 increased almost 4% over 2015, with the number of violent acts committed during these crimes also increasing. Adding to security concerns is the trend of branch transformation which tends to utilize lower staffing levels, leaving staff more vulnerable to crime.

Fortunately, SafeBanker technology, designed specifically for financial institutions, improves branch safety and provides comprehensive recording and documentation of security protocols being met. 3sisecurity.com

QMI Security and Employees Donate A Full Year's Wages,
Contributing $50,000 to Support Disaster Relief Efforts

The employees at QMI Security Solutions, Inc. (QMI) did not sit idly by after the devastation of Hurricanes Harvey, Irma, and Maria and the Mexico earthquakes. Many customers, family, and friends live in the stricken communities of Texas, Florida, Puerto Rico, and Mexico. The employees came up with a novel plan - to each donate the equivalent of at least one day's wages to help those in need. That contribution in hours was matched by QMI and together they raised $50,000 that will be donated to Direct Relief, a nonprofit organization that responds to natural disasters and emergency situations by rushing medical aid to communities in need. businesswire.com

Whistleblowing Gaining Acceptance in Company Culture
Although the idea of reporting wrongdoing inside organizations is gaining acceptance, a survey shows more work needs to be done to help employees overcome their fears of coming forward. The survey from law firm Freshfields Bruckhaus Deringer LLP of around 2,500 middle managers and senior managers from large organizations based in the U.S., U.K., Hong Kong, Germany and France found 47% said they see others reporting wrongdoing or are themselves doing so, up from 34% in 2014.

Thirteen percent of respondents said their employees are discouraged from whistleblowing, down from 40% who said that three years ago. "With an ever-increasing focus on holding companies responsible for misconduct, coupled with an enhanced desire to pursue charges against individuals, an effective whistleblowing process has never been a more valuable asset for businesses." wsj.com

92% of Independent Restaurants Polled Not Using Any Active Shooter Training
Raleigh, NC (RestaurantNews.com) Foodservice Training Portal released findings in a study conducted of 200 independent restaurants from October 2016 through January 2017 in six U.S. states. The results indicated only 16 of 200 locations polled were using any form of active shooter training with their full staff roster.

In an FBI study of active shooter events, the agency noted, "Even when law enforcement was present or able to respond within minutes, civilians often had to make life and death decisions, and, therefore, should be engaged in training and discussions on decisions they may face." Contrary to this advisory warning, the majority of restaurants polled- notably considered highly vulnerable soft targets by the FBI and Department of Homeland Security- provided no active shooter or workplace violence training on how to respond in the event of an incident. The common reasons given by poll participants for not implementing training of this kind included cost, the belief that their business would not be affected by an active shooter incident and the investment of time involved. Those who had conducted active shooter training with their employees cited terrorism and proactive views on risk management as primary motivators for implementing their education programs.

These types of attacks are occurring at an accelerated rate nationwide. So businesses must ask themselves- does your staff know how to respond and what actions to take in the perilous first 5-10 minutes of an active shooter incident? restaurantnews.com

EMV Doubles Synthetic Identity Fraud in 1 Year
Recent federal indictments highlight the growing threat of synthetic identity fraud

The unsealing of four federal indictments last April, which charged 19 suspects with a range of fraud and money-laundering offenses, revealed glaring holes in banks' identity management practices.

Some 45 American banks enabled this criminal conspiracy to flourish with their porous customer identification programs (CIP) and Know Your Customer (KYC) processes. One major international ring relied on synthetic identity fraud (SIF). Last year, The Wall Street Journal identified SIF as one of the top three risk issues facing the banking industry. In SIF schemes, criminals use partially or entirely falsified consumer data to open new accounts (New Account Fraud or NAF), procure credit cards, or apply for loans.

The Csurgo case is emblematic of bank fraud's paradigm shift away from customer impersonation to synthetic ID generation and NAF, the latter of which more than doubled in 2015, compromising 1.5 million consumers - up from 700,000 in 2014. This underworld trend is the result of widespread EMV (Europay, Mastercard, and Visa) chip credit card adoption in the U.S., and has pressured criminals to alter their strategy. Also, the spike in online consumer data theft, which has spawned a market for stolen ID credentials on the Dark Web.

The anonymity offered by the Dark Web has not gone unnoticed by traditional organized crime groups (OCGs), which have co-opted and criminally optimized SIF rings, inculcating them with generations of deviant expertise. Alternately, fraudsters are also forming their own coordinated criminal networks of hackers and money mules to rob financial institutions (FIs) and consumers. dealbreaker.com

Protecting Event Spaces
No one wants to consider that their event could turn violent, but in the wake of the deadly Las Vegas shooting, many event professionals are more acutely concerned about security than ever. Can technology help to make event venues safer?

In a new article about cutting-edge event security, Skift reports that one company, Shooter Detection Systems, has seen more interest in its product, which uses acoustic and infrared technology to detect gunfire and relay floor plan location information to security personnel.

Event spaces are also grappling with threats by using badges with radio-frequency identification and facial-recognition technologies. associationsnow.com

Event Forecast: Larger Audiences, Slender Budgets Expected in 2018
Budgets Tight - Meetings Shorter - Security Important

The latest edition of American Express Meetings & Events' annual global forecast suggests that rising group rates for hotel rooms and increasing air fares mean that budget limitations will be a theme in 2018, even as the industry continues to grow. The good news is that meetings are growing. The bad news is that budgets are staying tight.

That's the underlying theme of the 2018 version of the Global Meetings and Events Forecast [registration], published by American Express Meetings & Events.

Keeping an eye on the budget. Globally, meeting spending is expected to stay relatively flat, with a slight 1% increase in North America.

Keeping travel easy. Majority of respondents stress importance of meeting venues being located near airport or train station. As meetings get shorter, the proximity issue will become increasingly important. Another key factor is security, which people in the Asia-Pacific and Central and South American regions each ranked as highly important.

Engaging with apps. More attendees are using mobile apps. associationsnow.com

Workplace Health and Safety Crimes Database Offers Picture of State-Level Violations and Prosecutions
Bullied Teen Commits Suicide - Former Dairy Queen Boss Charged Involuntary Manslaughter - 2-2-17

The Center for Progressive Reform has released a first-of-its-kind database, cataloging state criminal prosecutions against companies and individuals whose actions caused a worker's death or serious injury.

The Crimes Against Workers database, released Oct. 30 by The Center for Progressive Reform (CPR) contains information on 75 incidents in 16 states that led to criminal charges and provides additional related materials.

"Every state has laws on the books that allow for criminal prosecution of employers who cause a worker's death or serious injury," said Katie Tracy, CPR policy analyst and database project lead. "But it's common for district attorneys to leave anything that happens in the workplace up to OSHA, even if prosecution is clearly warranted, and even though OSHA's penalties are severely limited."

It's time for prosecutors to take workplace cases more seriously, she said, adding, "Our database highlights instances in which states have pursued such cases over the past several decades to seek justice for workers and their families and to hold employers responsible for their actions. Until now, such information has been scattered across the Internet and not terribly useful to advocates and researchers." ehstoday.com

Sears Pre-Announces Q3 Loss; Will Sell More Real Estate
Sears guided the loss to between $525 million and $595 million on revenues of $3.7 billion.

Shares of Sears Holdings Corp. fell 5 percent in midmorning trading after the company said it would post a smaller third-quarter loss and sell more stores.

The company is projecting a net loss of between $525 million and $595 million on revenues of $3.7 billion. See comp's below in Quarterly Results  wwd.com

Director of Shrink job posted - Food Lion, a Delhaize America Division, in Salisbury, N.C.

Wal-Mart Again Faces Allegations of Pay Discrimination in New Class Action

Bloomingdale's is moving 1K workers to Queens Starting 2020

Papa Murphy's Franchisee Successfully Uses DTT's Loss Prevention Technology to Stop Employee Time Theft

Office Depot in new venture to sell business services

Styles For Less 93 Stores - latest retailer to file for Chapter 11

Target Closing 12 Underperforming Stores

Vitamin World to Liquidate Half of its 280 Stores - Closing 140 - Looking for buyer for remaining


Quarterly Results

Ahold Delhaize USA Q3
   Ahold USA Q3 comp's up 0.7%, net sales up 0.8%
   Delhaize America Q3 comp's up 2.3%, net sales up 2.2%
Wendy's Q3 North American comp's up 2.0%, net sales down 15.4% (due to selling 249 company stores)
The Container Store comp's up 1.9%, net sales up 6.5%
Boot Barn Q2 comp's up 1.8%, net sales up 6.8%
Canada's Cara's Restaurants (Swiss Chalet, Milestones, Montana's) Q3 comp's flat
Croc's Q3 sales down 1.1%
Haverty's Q3 comp's down 2.9%, net sales down 1.9%
Wolverine World Wide Q3 revenue down 3.7%
Vitamin Shoppe Q3 comp's down 6.6%, sales down 8.5%
Sears Holdings Pre-Announces Q3 comp's down 15.3%, Kmart comps down 13%, Sears comp's down 17%


 


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ORC from Investigation to Recovery

The Zellman Group has been the acknowledged leader in civil recovery, restitution and LP analytics for 20 years. They recently expanded their offerings to the retail community to include a full-service ORC Recovery solution.

In this LPNN interview, James Welborn, Attorney at Law; William Ramos, Director, ORC Recovery; and Ben Dugan, Director of Field ORC Investigations, tell us how Zellman can assist retailers with background and asset searches, compiling documentation for presentation to law enforcement, assisting with law enforcement relationships and assistance with recovering losses through the courts.

Learn more about Zellman Group's ORC Recovery solution here.



 





Senate Committee Subpoenaed Former Yahoo CEO Marissa Mayer - Hearings Today 
Mayer is slated to testify on Wednesday alongside current and former CEOs of Equifax

Lawmakers took unusual step to make her testify today on corporate data breaches; reflects growing concern over companies' cybersecurity plans.

Committee Chairman John Thune (R., S.D.) was expected to say in his opening statement today that "companies that collect and store personal data on American citizens must step up to provide adequate cybersecurity [and] there should be consequences if they fail to do so," according to an excerpt of his prepared remarks.

But new legislation on data breaches appears a long shot this year, given disagreements between the financial, retail and telecommunications sectors. wsj.com

NRF Letter to Senate Committee Members
Hearing on Protecting Consumers in the Era of Major Data Breaches in U.S. Senate Today

The National Retail Federation applauds your holding of today's hearing to review the recent breaches of data security at Equifax and Yahoo that have collectively affected billions of consumers globally, and hundreds of millions of American citizens. Consumers in the United States did not receive clear and timely notice of theses breaches and, in the case of Yahoo, did not learn of some of their recently reported breaches for years. Similarly, financial institutions and third-party service providers have sought to maintain exemptions in breach legislation that permit them to keep the fact of their own breaches secret. For over a decade, NRF has supported, and worked with members of this Committee to craft, federal data security legislation that would create a uniform, national requirement for all breached businesses to provide notice of their breaches to affected individuals.

According to the 2017 Verizon Data Breach Investigations Report, all sectors of U.S. industry are affected by security breaches, but three collectively account for the majority of all breaches, defined as security incidents with confirmed data loss. Verizon reported that the financial services sector had 24.3% of all breaches last year, while the healthcare sector accounted for 15.3% and the public sector (e.g., governmental entities) had 12.4%. Not surprisingly, these sectors also handle American's most sensitive personal information, and the hackers know this. By contrast, businesses with less sensitive data generally account for fewer breaches. Verizon reported, for instance, that the retail industry suffered just 4.8% of all breaches last year. The bottom line is that all entities that handle consumers' personal information, whether they do so through direct contact with customers or as third parties, face security threats that put at risk any sensitive data in their possession. To protect customers comprehensively, federal laws must apply to all sectors and leave no holes for some industries that hackers can exploit.

J. Craig Shearman
Vice President for Government Affairs Public Relations
National Retail Federation
202-626-8134
shearmanc@nrf.com

Zebra Survey Finds IoT Plans in the Works at Most Companies
Businesses recognize the need for boosting their intelligent enterprise capabilities, according to Zebra Technologies, while most confirm that they do not yet have intelligence built into the majority of their operations. That, Zebra reports-based on the results of its "Intelligent Enterprise Index" survey-may imply that there is a groundswell of Internet of Things (IoT)-based technology deployment ahead for companies worldwide.

The survey's key findings included the percentage of companies that have plans and cultural processes in place to adopt an intelligent enterprise: 71 percent. Of those collecting IoT-based data for an intelligent enterprise, two-thirds are already sharing that information for use by employees in real time or near-real time. The survey found that more than half of the respondents already had some level of planning to leverage IoT technology to expand into new markets and increase revenue. In fact, 57 percent said they have an IoT plan that they are now executing. rfidjournal.com

Nike, Avery Dennison and 14 Other Companies Join the NFC Forum
Sixteen new NFC Forum members were unveiled today, including Nike and Avery Dennison RFID. The new member companies represent a variety of business-to-business and consumer markets and are located throughout the world. The NFC Forum has nearly 150-member organizations and is the world's leading standards and advocacy association for Near Field Communication (NFC) technology.

Watch a two-minute video about NFC and the NFC Forum.
● See all the NFC Forum member companies.
● Learn more about NFC technology. businesswire.com

Payment Authentication And IoT Devices: Do Merchants Need To Prepare For Fraud Through Refrigerators?
A New & Improved Payment Protocol - 3DS 2.0?

The rise of the smart home is here and the impending networking of the home poses an interesting, if odd, question: can we trust our household appliances? Can consumers and business owners trust the credit card and payment information that is contained within smart home devices?

How can merchants authenticate consumers' transactions when they are ordering a meal or household item by voice through connected devices? How can these transactions happen without fraud and without onerous input from the consumer? The answers to these questions lies in a new and improved protocol - 3DS 2.0 - technology that allows for a device-agnostic payments ecosystem.

Payments industry group EMVCo. released the specs for 3DS 2.0, an update to the existing protocol 3-D Secure, in late 2016.  Unlike the previous protocol, the new 2.0 authentication protocol was designed with IoT in mind, by increasing the number of data fields available to merchants who are confirming the identity of the cardholder.

As devices become more sophisticated and more prevalent, we can expect to see new challenges arise. However, the reduced friction afforded by 3DS 2.0 coupled with a connected device ecosystem presents an optimistic future for merchants, where payments can take place at anytime, anywhere, from any device. Opportunities are plentiful for merchant retailers who take the right approach. retailtouchpoints.com

Less Than One-Third of People Use Two-Factor Authentication






 

Protecting the Business
Retail LP veteran Andy Buchanan oversees protection of Rexall assets
Andy Buchanan has amassed nearly 25 years of experience within the discipline of loss prevention, beginning his career in the Canadian Armed Forces where he was fortunate enough to have been chosen for a four-year NATO Tour in Europe.

Buchanan began his private sector career with Argosy Investigations in 1989. He was named Vice President of Canada Security Corporation in 1993.

He entered the hallowed halls of retail with Home Depot where he spent more than a decade. During his time at Home Depot he was also proud to have been dispatched as a the only ex-pat on the ground as Director at The Home Depot China.

In 2010, Buchanan accepted the daunting challenge of building a department from the ground up as AVP at Mark's Work Wearhouse, a subsidiary of Canadian Tire Corporation.

In January of this year he accepted the role of Director of Profit Protection with the Rexall Pharmacy Group where he enjoys the benefits of a seasoned and professional team with whom he can continue to collaborate and deliver.

While with Mark's, he was twice honoured (2012 and 2015) with the Retail Council of Canada Excellence in Retailing Award for programs developed under his leadership. He has served within the industry and his profession at the most senior levels on related councils, associations and organizations, including the Retail Council of Canada (RCC) Loss Prevention Committee, Board member of Peel Regional Crime Stoppers and as a member of ASIS.

Get to know Andy Buchanan

What makes a great leader?
The ability to objectively and honestly self-reflect and a willingness to course correct when needed.

What's more important - education or experience?
I think a balance of the two makes the strongest performers. But, if I had to choose, I would take experience over education every time.

Do you shop in-store or online?
I a very tactile shopper so I do prefer in-store. I want to feel the merchandise and experience the brand.

How would you describe your management style - hands-on or hands-off?
I like to think I'm a mix of both. I love being engaged and involved but am also a strong believer in empowerment.

What's the next big game-changer in retail?
Product immediacy. The process from purchase to return or retain is a shorter cycle today, and one day that will only become shorter as technology and new service models are developed and exploited. nxtbook.com

"Shocking" & "bizarre" grocery store price fixing in Canada
More companies now involved in investigation
Penalties include 5 Years in Prison, $10M Fine
Allegations of price fixing in the bread aisles of major grocers are "shocking" and "bizarre," analysts said Wednesday as more companies came forward to reveal they are co-operating with an investigation by the country's competition watchdog.

Grocer Sobey's Inc. confirmed Wednesday that the watchdog was present at its offices in connection with search warrants regarding pricing related to commercial bread dating back to 2001.

The Competition Bureau has said that the Ontario Superior Court in Ottawa granted search warrants "based on evidence that there are reasonable grounds to believe that certain individuals and companies have engaged in activities contrary to the Competition Act."

Canada's Competition Act prohibits agreements that "prevent or unduly lessen competition or to unreasonably enhance the price of a product."

That could include agreements between competitors to fix prices, or to restrict production of a product by setting quotas or other means that would be considered cartel activities. Penalties for price fixing could include fines of up to $10 million, imprisonment to a maximum term of five years, or both. However, the bureau says price-fixing conspiracies are, by their nature, difficult to detect and prove.

The country's other big grocers, Loblaw Companies Ltd. and Metro Inc. have said they are fully co-operating with the probe but would not comment on whether their offices were searched.  globalnews.ca

Cargo theft is a $5 billion criminal activity
90% takes place in the Greater Toronto Area (GTA)

Pervasive criminal activity is costing Canadians a small fortune - $5 billion, which is the value of the goods stolen through cargo theft. So far this year there have been 1,336 cargo thefts in the country with 90% of them taking place in the GTA.

Cargo theft is a very organized criminal activity. The actual stealing of the trucks is just the start. There are occasions when the thieves will steal a truck load of a product that they have already sold to someone. On other occasions a truck will be stolen and driven to a location and left for a few days while any search for the truck cools off.

It is a very organized theft - there are numerous people involved starting with the drivers that steal the trucks to the people who move the goods in the truck through commercial networks. At the end of the chain is a consumer who buys something that might have been stolen.

Criminals are drawn to cargo crime because of the perceived low risk and high reward. However, profits from cargo theft fuel a wide array of criminal activity including incidents of homicide burlingtongazette.ca

Amazon to add 1,000 new tech jobs in B.C. by 2020

Drones become crime fighting tool, but perfection is elusive

Transient homeless camp brings drugs, petty crime to West Broadway businesses, owners say

Indigo Books says it's planning its first U.S. expansion next summer

Canadian retailers dogged by aggressive U.S. rivals' online offerings

Fraser Valley, BC: Officer killed during auto mall shootout was 'a hero'
The incident began around 11:30 a.m. Monday near the Fraser Valley Auto Mall, where a witness called 911 to report what he believed to be a stolen vehicle. The witness tried to block in the car, and the suspect got out and started shooting at the caller and other shoppers, Rich said.

Officers arrived at the scene and tried to arrest the suspect, but Const. John Davidson was shot and the suspect fled. The stolen vehicle was apprehended a few blocks away, and the suspect - an Alberta man in his 60s - was wounded in a shooting. Davidson later died in the hospital.

A constable who died in the line of duty Monday is being remembered as a family man, an "amazing friend" and a hero. ctvnews.ca

Hanover, ON: Walmart store security guard stabbed while attempting arrest
Two people are being sought by police after a department store security guard was stabbed in Hanover. Police say the stabbing occurred Friday afternoon, as the Walmart security guard was trying to arrest two suspected shoplifters. As the guard pursued the man and woman, the man allegedly pulled out a knife and stabbed the guard.

He and the woman then left the area in a dark-coloured vehicle. The security guard was taken to hospital for treatment of non-life-threatening injuries. Police say they have identified the man and woman in question, but have not been able to locate them. ctvnews.ca

Calgary, AB: Convenience store owners and employees warned to be vigilant after six-store robbery spree

(Update) Toronto, ON: Sentencing hearing scheduled for man found guilty in 2012 gas-and-dash death

Brandon, MB: Man walks into store, shoots hole in wall, leaves

Halifax, NS: Police make arrest in grocery store arson case

Hamilton, ON: Man charged with six robberies across city

Ponoka, AB: RCMP search for three suspects in liquor store theft

Thunder Bay, ON: Two women accused of stealing beer arrested after hit-and-run

Charlottetown, PEI: Woman pleads guilty in armed robbery, gets two years probation

U.S. man turned back at border, charged with fraud for possessing credit card scanner

Robberies and Burglaries

Convenience Store - Middleton, NS - Armed Robbery
Dakota Tipi Gaming Center - Portage la Prairie, MB - Armed Robbery
Lodgepole Pine Inn - Lodgepole, AB - Armed Robbery
Save-on-Foods - Whitehorse, YT - Robbery




 


 

The Loss Prevention Research Council's
Impact Conference Oct. 2-4 2017, A Six Episode Series

Filmed on location at the University of Florida

THE LPRC CONDUCTS RESEARCH TO DEVELOP CRIME AND LOSS CONTROL SOLUTIONS
THAT IMPROVES THE PERFORMANCE OF ITS MEMBERS AND THE INDUSTRY

The IMPACT Conference helps retailers & solutions partners better employ research tools
to assess the real-world impact their LP efforts have on sales, crime, and loss levels.

 

Introducing the Loss Prevention Research Council

Who They Are & What They Do

In this six-minute episode, Gus Downing, Publisher & Editor of the D&D Daily, explains what the LP/AP industry's only "Think Tank" - the Loss Prevention Research Council, is all about. Learn about its mission, its objectives, its structure, and how it delivers "evidence-based" solutions for the decision makers and leaders of the industry.

Over the next five episodes, which we urge every LP/AP executive to watch, you'll learn and see how critical this "Think Tank" is to helping the industry develop evidence-based solutions that solve the shrink and crime issues retailers face.

A few of these episodes are lengthy, as they dive deep into the LPRC model and allow you to see exactly how these scientists, retail LP/AP leaders, and solution partners are working together to help develop the solutions that help you deliver best-in-class results.

So stay tuned and take the time to learn. As this is the LP/AP academic "Think Tank".
 

Sponsored By:
 

 

Eliminating the guess work, the trial by error, and word-of-mouth old-school approaches,
the LPRC delivers Evidence-Based Solutions and Actionable Results.
 





 

Holiday Fraud Prevention: 7 Tips From the Pros
Is anyone ever really ready for the holidays? It's hard enough to keep up as a shopper, but if you also work in e-commerce fraud prevention, you know you're guaranteed a crazy ride.

To help you navigate the seasonal rush, we crowdsourced some expert strategies from fraud and risk experts who've already logged a few seasons in the holiday trenches. Ho, ho, ho! - here you go:

1. Plan for adverse scenarios. Start the holidays with well prepared SOPs (Standard Operating Procedures) for anything you think could go wrong. Think of things like communication procedures for a fraud attack, handling for staffing or quick decisioning when the manual review queue grows high, and steps to take for internal or external system downtime.

2. Adapt fraud logic to seasonal buyer behavior. Anticipate that your customers' purchasing behaviors may change during the holidays, and update your fraud logic (both your models or rules) accordingly. Depending on your business model, be aware that your average transaction value may increase as well as the count of transactions.

3. Optimize manual review to enable good buyers. Holidays = abnormal shopping patterns, which can make discerning fraud vs. gift shopping very hard. Since the holiday shopping behavior is abnormal, it can greatly increase the chance that your team will be rejecting good orders incorrectly.

4. Consider relaxing your fraud prevention. When you are in a good place with your fraud and chargeback levels, you should consider relaxing your protection slightly, to enable more revenue while taking into account a small increase in fraud.

5. Collaborate closely with customer support. Make sure your customer support policies are in line with increased sales from the season rush.

6. Look out for friendly fraud. "Friendly" fraud or unauthorized transactions placed by an acquaintance tend to rise over the holidays - especially as a new wave of younger shoppers start using the computers and devices they just received to shop online.

7. Keep an eye on seasonal fraud patterns. Make sure someone is watching for trends. Last year, much of our fraud came from Caracas, Venezuela. Once we discovered this, it was easy to reject these orders and narrow down the pool for potential fraud. pointofsale.com

Etsy's sales grow 13% in Q3, meeting its prediction

Niche Halloween e-retailers lose traffic to Amazon, Walmart and eBay in October

Amazon expands Amazon Cash to 8,000 7-Eleven Stores




 






L.I., NY Woman Pleads Guilty 2nd Time - $1M to $3.8M Credit Card Fraud Scheme in Conn. Fed Court
Oct. 2010 Convicted - $1M Credit Card Fraud Scheme - 2 yrs prison - in Eastern KY
Hitting High-End Retailers Using "Runners" & Selling Stolen Merchandise

LISA REID, 45, of Amityville, New York, waived her right to be indicted and pleaded guilty today before U.S. District Judge.

Through this scheme, REID stole the identities of more than 50 individuals and used their credit card information to purchase more than $1 million in merchandise. Victim credit card companies successfully thwarted approximately $3.8 million worth of REID's attempted purchases. Facing 20+ years in prison.

Specifically, REID used publicly available information to obtain phone numbers for wealthy senior citizens. She then called her victims pretending to be a representative of a credit card company and claiming that the company needed information about the victim's account. The victims then provided REID with their account information, including credit card numbers and passwords. REID then contacted the credit card company, pretending to be the victim. After providing all of the requested security information, she added a new phone number and address to the account. The address was typically an abandoned or foreclosed property near her home in New York. REID then used the compromised credit card accounts to order merchandise from high-end retailers and had the merchandise shipped to an address that she had previously added to the credit card account.  After REID, or a "runner," retrieved the merchandise, she sold it at a pawnshop or to another individual. justice.gov

Three Cuban Nationals Skimming Gang Plead Guilty to Hitting Walmart Stores Across Iowa
36-year-old Pedro Alvarez Rodriguez of Miami, Florida, 26-year-old Dunieski Santana Moreno Of Miami Florida and 21-year-old Liliany de Armas Mena of Louisville Kentucky, traveled across Iowa to use counterfeit cards for fraudulent purchases at various Wal-Mart Stores, including those in Spencer, Spirit Lake, Sioux Center, Le Mars, and others.

All three were convicted of aggravated identity theft and conspiracy to commit access device fraud.

In his plea agreement Alvarez Rodriguez admitted that the account numbers on the counterfeit cards were obtained via "Skimming" devices. The stolen numbers would then be encoded on counterfeit magnetic stripe cards that had the appearance of credit cards which were then used at Wal-Mart self-checkout registers.

Each faces a mandatory minimum sentence of 9.5 years imprisonment a $500,000 fine, $200 in special assessments and 3 years of supervised release following any imprisonment. cd1077fm.com

Dark Web Stolen Info Customer
Central Falls Resident Pleads Guilty in Stolen ID, Fraud Scheme
Hitting Over 8 Retailers for up to $90,000

Reynaldo Martinez, 25, of Central Falls, pleaded guilty today to federal charges relating to his participation in a scheme to use the stolen identity of numerous individuals to open retail store credit cards and lines of credits, which he used to purchase tens of thousands of dollars worth of goods in Rhode Island and Massachusetts.

Martinez admitted to the court that beginning as early as March 15, 2017, he used various sources, including internet websites, to obtain personal identification information of individuals. Martinez admitted that he used the counterfeit identifications to secure credit to make purchases at various businesses including Sprint Cell Phone locations, Kohl's Department Store, Sak' s Fifth Avenue, Best Buy, Cardi' s Furniture, Raymour and Flanigan Furniture, and Home Depot. Martinez admitted that he used the stolen credit to make between $40,000 and $90,000 dollars in purchases, for which he had no intention of paying. Facing 30+ yrs. & $1M+ fine. justice.gov

Owasso, OK: Five arrested for shoplifting, leading police on dangerous chase; over $2,700 in merchandise recovered
On Monday, five adults were charged with Grand Larceny. Police stated that the group reportedly fled Hibbett Sports with a large amount of clothing in their vehicle. An officer attempted to pull it over, when the car initially appeared to yield but then accelerated rapidly and fled. The vehicle attempted to ram into an Owasso Police cruisers. Quickly, an officer was able to deploy stop sticks, disabling the vehicle. Inside the vehicle, officers located the items from Hibbett Sports and also items stolen earlier from The Children's Place. The total theft from Hibbett Sports was $1,559.94, and the total theft from The Children's Place was $1,152.90. tulsaworld.com

Burnsville, MN: Burnsville Police Search For Shoplifters In Viral Video
Police need your help to find two women caught on camera shoplifting at Burnsville Center.
Video show the women loaded down with bags of items taken from stores inside the mall. Investigators are determined to catch the thieves - and not just for shoplifting. The two women were caught on camera carrying big bags full of merchandise out of The Buckle on Sunday at about 5:30 p.m.

"We got a call for shoplifters at Burnsville Center," said Cpt. Don Stenger. "When they got there, the suspects had already fled and there were some witnesses there that saw what occurred." One of the witnesses used his cellphone to capture the big escape, and that video is making the rounds on social media.

He says the video also shows the suspects almost run down the man filming them with his cellphone, with security guards standing nearby.  cbslocal.com


Former Restaurant manager pleads guilty to theft to $245,000 theft
A former business manager of Tommyknocker Brewery and Pub has pleaded guilty to felony theft. Hope Michelle Reynolds, 47, of Idaho Springs was arrested March 10 in connection with theft of $245,000 from Tommyknocker. She was charged with one count of third-degree felony theft, which could carry a possible sentence of four to 12 years in prison. Reynolds pled guilty to the charge in district court on Oct. 30. She is scheduled for sentencing on Jan. 22, 2018. clearcreekcourant.com

Indian River, FL: Mom charged with paying only $3.70 for $1,800 worth of electronics at Walmart self-checkout
Cheyenne Amber West, 25, and her mom, Alicia West, picking out a computer, video game controllers and other merchandise from the store's electronics department. West and her mother, who was not charged, then covered the bar codes on the pricier items with price tags from clearance merchandise at the store before attempting the brazen scam in a self-checkout lane. nypost.com

Columbia, SC: Jeweler Accused of Buying $150,000 in stolen Jewelry

Libertyville, IL: Shoplifter stole $2,000 in merchandise from Libertyville store

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Shootings & Deaths

Tulsa, OK: Man banned from a Gas Station shot 10 times at Police
to 'send a message'

Police say Darius Padillow shot at officers on Sunday after they told him to leave a gas station he'd been banned from near 61st and Peoria. The arrest report says Padillow walked away. As the officers went to get back in their cars - they say they heard several shots ring out and saw a man running away. Police say a witness identified Padillow as the shooter. When police put Padillow in handcuffs Tuesday night, November 7, they say he resisted and spit at an officer. When officers served a search warrant at Padillow's house, they say they found a loaded 9 mm pistol. Officers say Padillow is a convicted felon, so he had the gun illegally. newson6.com

Norwalk, CA: Argument at C-Store; Man shot in the head on Saturday has died from his injuries

Rapides Parish, LA: Intended victim shoots 2 of 3 C-Store Armed Robbery suspects

St Helena Island, SC: Police investigating shooting outside C-Store, one victim wounded

Charlotte, NC: Police investigating shooting, victim ran from C-Store after shot

Overland Park, KS: Police not happy after active shooter call turns out to be a hoax
 


Robberies & Thefts

LiAngelo Ball Among Trio Of UCLA Players Arrested
For Shoplifting On China Trip

Three UCLA men's basketball players were arrested on suspicion of shoplifting while on a tour of China, local police said Wednesday. Freshmen LiAngelo Ball, Cody Riley and Jalen Hill were detained at the team's hotel in Hangzhou, about 100 miles southwest of Shanghai, on Tuesday according to ESPN, which broke the story. If standard practices are applied, the three UCLA basketball players - including LiAngelo Ball - arrested Tuesday in mainland China under suspicion of shoplifting face between three and 10 years in prison if convicted, according to Chinese lawyers who briefed Yahoo Sports on the applicable laws. The sentencing guidelines could shift depending on the amount that the Chinese could prove was allegedly stolen.

Authorities believe the players shoplifted from a Louis Vuitton store near the UCLA team hotel outside of Shanghai. The Bruins are in China to play Georgia Tech on Saturday in the season opener. The players were arrested Tuesday after local law enforcement came to the team hotel and questioned both UCLA and Georgia Tech players before taking the three away. ESPN first reported the arrests. The State Department said it was "ready to provide appropriate consular assistance for U.S. citizens," but declined to comment further "due to privacy considerations." yahoo.com



Indianapolis, IN: Pawn Shop Employee in Critical Condition following Armed Robbery
Indianapolis Metro Police said the shooting happened after three males wearing masks attempted to rob First Cash Pawn. The employee was found shot in front of the next door business around 6:15 p.m. Monady evening. The employee was rushed to St. Vincent Hospital and listed in critical condition. wibc.com



FBI looking for serial armed robber of Aldi Food stores in Wisconsin
The FBI is investigating several armed robberies of Aldi's Food locations from Milwaukee to Madison. The suspect is described as a black man between 5'7" and 5'9" tall, thin to athletic build. Witnesses say the suspect shows a silver/chrome semi-automatic handgun during the robberies. The FBI says in each case, the suspect enters the store approximately 20 to 30 minutes prior to store closing and hides inside the store. Approximately 5 to 10 minutes after the store closes, the suspect comes out from hiding, shows a handgun and takes control of everyone in the store. The suspect appears to have inside knowledge of Aldi Foods and and its procedures. So far, he has been able to conceal his face from security cameras. news8000.com




Houston, TX: Thief hands out donuts after armed robbing
The incredible video is one you have to see to believe. Customers at this northside Shipley Do-Nuts got an unexpected extra serving when a thief handed them stolen donuts. abc13.com




House, MS: Dollar General employee injured by shoplifter

Telfair County, GA: Gas Station Robbery suspect cruises back past store and is nabbed by sheriff's deputies

Fresno, CA: Woman is 5th suspect arrested in PRK Arms gun robbery

Kay Jewelers in the South County Center Mall, St. Louis, MO reported a Grab & Run on 11/7, item valued at $4,499

Kay Jewelers in the High Point Commons, Prattville, AL reported a Grab & Run on 10/31, item valued at $5,398

Peoples Jewellers in the Dixie Outlet Mall, Mississauga, ON, CN reported a Grab & Run on 11/6, item valued at $15,999

Piercing Pagoda in the Westfield North County Fair, Escondido, CA reported a Grab & Run on 11/7, item valued at $189

Piercing Pagoda in the Oakridge Mall, San Jose, CA reported a Grab & Run on 11/2, item valued at $299
 


Sentencings & Arrests

Rapid City, SD: Teen pleads guilty to murder of Loaf 'N Jug employee

Los Angeles, CA: Man Sentenced for Killing Gas Station Attendant 39 Years Ago

Lumberton, NC: Woman charged with robbing 2 Family Dollar stores, 1 Dollar General

Louis, MO: Man charged in string of Armed Robberies; Walgreens, O'Reilly's Auto and Phillip 66

Daytona Beach, FL: Man arrested in Pawn/ Jewelry theft during Hurricane Irma; 20 guns still unaccounted for

Calif. Man Robbed 2 Gas Stations & 2 Banks Across U.S. Pleads Guilty - Faces 20 Yrs

 

Auto Parts - Yakima, WA - Burglary
BP - Davenport, IA - Armed Robbery
C-Store - Wardville, LA - Armed Robbery
C-Store - Brockton, MA - Armed Robbery
C-Store - New Haven, CT - Armed Robbery
C-Store - Millsboro, DE - Armed Robbery
Circle K - Kettering, OH - Armed Robbery
Circle K - Glendale, AZ - Armed Robbery
Circle K - Phoenix, AZ - Armed Robbery
Citgo - Telfair County, GA - Robbery
Dollar General - Moss Point, MS - Armed Robbery
Furniture Store - Miami, FL - Burglary
Goodwill - Cleveland, OH - Robbery
Liquor Store - Lowell, MA - Armed Robbery
Meat Market - Oxnard, CA - Robbery
Pawn Shop - Indianapolis, IN - Armed Robbery/Shooting
7-Eleven - Toledo, OH - Armed Robbery / 3rd time in a week
7-Eleven - Bend, OR - Robbery / false report-inside job
7-Eleven - Manchester, CT - Armed Robbery

 

   

Daily Totals:
17 robberies
2 burglaries
1 shooting
0 killing



 

 



 





Dusko Tadic
promoted to Regional Loss Prevention Manager - AMZL for Amazon


Submit Your New Hires/Promotions or New Position



 



 



Featured Job Spotlights

 


AVP, Global Executive Protection & Physical Security
Framingham, MA

The Assistant Vice President, Global Executive Protection and Physical Security develops and executes ongoing strategies to minimize risks to the senior level executives of the organization as well as assists in ensuring the successful strategy and implementation of global Home Office Campus and Corporate buildings premises security and life and safety operations...
 


Sr. Director Asset Protection Retail Operations
Austin, TX

This role reports to the Global Vice President of Retail Operations. This person will be responsible to develop a Global loss prevention strategy, outlining policies, goals and objectives that meet regional needs while providing a safe shopping environment consistent with Whole Foods Markets brand...
 


Senior Director of Loss Prevention & Safety
Modesto, CA

The Senior Director of Loss Prevention and Safety provides overall leadership for the company's loss prevention and physical and food safety activities and is responsible for the development, maintenance, and continuous improvement of enterprise-wide loss prevention programs and food safety strategies...
 


Senior Director, AP Operations & Safety
Hoffman Estates, IL

The Senior Director, AP Operations & Safety is responsible for leading the Corporate Asset & Profit Protection Operational and Administrative functions for Sears Holdings Corporation...
 


Senior Manager of Investigations
Dublin, CA
● This position will lead the Internal Theft Investigations Team - based out of our Dublin Corporate Office
They are responsible for company-wide theft lead generation, field/corporate investigations and case closures...
 


Senior Manager of Crisis Operations
Dublin, CA
This position will lead a team of Crisis Mangers, Senior Analysts and Crisis Analysts based out of our Dublin Corporate Office
They are responsible for all crisis response efforts, company-wide communication, safe travel program and any company threats...
 


Director, LP Technology
Dublin, CA

The Director, Loss Prevention Technology is responsible for directing LP technology across both Ross and dd's stores to reduce shortage and support safe and secure environments in both new and existing stores...
 


Global Security Manager
Santa Clara Valley, CA

As the single point of contact for all security related matters, this position provides support to engineering, operations, and other specialized teams, reports on relevant topics to stakeholders at all levels of the company, coordinates the roll-out of policies and directives globally, and any other duties assigned by the Director of Global Security...
 



Loss Prevention Investigator
Northern Virginia/DC

The Loss Prevention Investigator is responsible for utilizing proper investigative techniques and act as the primary liaison with field operations management. Conducts investigations into cash losses, deposit shortages, associate theft, overall shrinkage, and other matters...

Wawa is a diverse, talented and customer friendly organization, where our associates are our most valuable asset. We offer educational assistance programs, advancement opportunities, competitive compensation, excellent healthcare benefits, 401(k) with company match, Employee Stock Ownership Plan, and Employee Resource Groups with a focus on veterans, women, LGBTQ, young professionals, and diverse cultures.
 


District Asset Protection Manager - Metro NY and Long Island, NY
Garden City, NY

Amazing opportunity! High profile, fast paced district available for a Multi-Unit Asset Protection professional with operational savvy or a General Manager passionate about Asset Protection and Safety. As the District Asset Protection Manager you will lead administration of Asset Protection programs and training for an assigned district in order to drive sales, profits, and a customer service culture...
 


Protection Specialist
Chanhassen, MN

The Protection Specialist Position reports to the Protection Team Supervisor. Protection Specialists work in Iverify's virtual security monitoring center, the "I". Protection Specialists monitor for both emergency and non-emergency electronic video and audio signals and respond to incidents accordingly...
 

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Make the Most of Your Career: Find or Become a Mentor
 

What Mentors Wish Their Mentees Knew
While so much has been written about what makes the ideal mentor, less attention has been given to the other person in this professional relationship. Here are the six habits of ideal mentees, and how you can help make the most out of your mentorships. Beware of pitfalls

How Millennials Can Mentor Senior Executives  When we think of mentorships, we usually see a more experienced professional advising a younger one, but the opposite can be just as effective. Reverse mentoring programs are happening in companies all over, and the advantages and benefits are endless. Here's how you can add value to senior executives. Problem-solve

Four Traits of Winning Mentors
Just like coaches help teach, support and inspire their teams to greatness, so do mentors for people in the professional world who want to achieve success and improve upon their skills. Here's what makes a mentor truly great and why you should invest in finding one for yourself. Tap into inner circles

Behind Every Great Leader are Great Mentors and Advisors  The key to being a great and successful leader is that you surround yourself with mentors and advisors who invest in your success, help you grow and give you the tools to achieve greatness. How can you attract mentors as a leader? Remember these five things and you'll have no problem! Look outside your comfort zone



 

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Owning your mistakes is a critical element of self development. For without ownership how can anyone truly grow and change. Having the courage to face it and admit it and discuss it leads to respect and a sense of trust from those around you. To deny or to ignore merely feeds a lack of confidence not just from the group around you but also in yourself as well. Because at 2 am there is no denial, and once revealed, it stays with you.

Just a Thought,
Gus
Gus Downing


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