Optimize your Daily's view: Click here for the web version

Viewing on a mobile device? Click here for the mobile version



 11/16/16 Subscribe Free LP, AP & IT Security's #1 News Source d-ddaily.net

Facebook Twitter Linkedin


ISC East
Nov. 16-17

Jan. 15-17

RILA Retail Supply Chain Conference 2017
Feb. 12-15

FMI 2017 ASAP Conference
March 20-22

ISC West
April 6-8

RILA AP Conference 2017
April 9-12

RFID Journal Live! 2017
May 9-11

NRF Protect 2017
June 26-28

RLPSA Conference
July 30 - Aug. 2

ASIS International
63rd Annual Seminar

Sept. 25-28

Save the Date!
LPRC Impact 2017 Conference

Oct. 2-4

Save the Date!
CLEAR ORC Training Conference

Oct. 16-19

See More Events

Mastering the Change Process
Brian Bazer

Quick Take 21

Watch all published episodes here


Rent-A-Center Asset Protection Team Reflects on Progress at Annual Conference

The Rent-A-Center Asset Protection Team gathered in Plano, Texas for their annual conference and a look at their progress in 2016.

Jim Carr, Sr. Director - Global Asset Protection, said, "This is an opportunity to evaluate our current strategy and initiatives we put in place. We must hold ourselves accountable to meet our goals and that starts with me. More importantly it's an opportunity to communicate who we are and where we are going with every member of our department. Transparency and inclusion have become a part of our culture, we win or lose together."

After some "back to basics refreshers" to drive consistency, the focus was the future. Senior Executives shared the strategic direction of each business segment and their vision. The remainder of the conference focused on technology and several new key initiatives:

  • Fraud Mitigation Program - Proactive identification of theft and fraud in the early stages of its life cycle. This program has shown a 100% improvement over last year.

  • Device Protection Program - The AP Team monitors smartphone accounts and remotely "locks" delinquent customer smartphones with industry leading over the air software until a payment is made. This technology has improved delinquent accounts over 50%, reducing losses and driving revenue.

  • Remote Video Business Solution - The AP Team partnered with an industry leader and is now installing new technology. This enterprise solution has become a business enabler not just identifying theft and fraud, but by identifying stock outs, driving inventory replenishment and revenue. Our Operations, Merchants and Marketing Groups love the additional support.

    • Analytics - People counting, Line Queue and Dwell Time

    • Remote Audits - Store Appearance, Promotional Signage, Stock Outs, Staffing, Cash Control, Safety

The Asset Protection Team wrapped up the conference with an evening of fun at TopGolf. Jim said, "We are a lean department supporting 4500 locations with a lot to do. We have adopted a risk based data driven approach to drive our business with a focus on leveraging technology and remote capabilities. Through our initiatives we have and are making a substantial contribution to our bottom line. I am proud of the Asset Protection Teams growth and accomplishments. We aren't done yet..."

Special thanks to Jim Carr for submitting this article!

'The Art of the Internal Investigation' - Part 2 of 3
Michael W. Johnson, chief executive of Clear Law Institute, which provides training to companies on how to conduct internal investigations, speaks about why the best investigators are more reporter than prosecutor, and debunks myths that body language or whether someone looks you in the eye are the best ways to discern if someone is being truthful.

How should investigators question witnesses?

Mr. Johnson: Many investigators take an active role, they've prepared lots of closed-ended questions and they ask those one by one. A much better approach is to ask open-ended questions and let the witness talk-'Tell me everything about the incident? Give me as much detail as you can. Then what?' When you step back and the focus is on the witness and not you as the investigator, the more people will talk and the more detail you will get. If someone is being deceptive, the more they talk the more difficult it is to maintain that deception, the more difficult it is to introduce details that could contradict evidence.

What happens, particularly where it's one person's word against another, investigators are wholly untrained on how to approach those cases. Some investigators, if it's one person's word against another, they never reach a conclusion. If there's an allegation Bob harassed Lisa behind closed doors, they say they can never reach a conclusion unless Bob admits he did it or there is an eyewitness. If the investigator never reaches a conclusion the message sent to potential victims is, 'Don't bother coming forward unless you have witnesses or smoking-gun evidence.'

What is the proper way to handle such an investigation?

Mr. Johnson: When it's one person's word against another's, you need to ask Lisa to tell you everything that happened, then you do the same for Bob, getting as much detail as possible. What do they agree about, what do they disagree about? Then look for evidence from witnesses or cameras, anything that may contradict one person's story. An important question to ask is, 'Who else have you spoken to?' If Bob harassed Lisa, Lisa may have told someone else about it, a coworker or a friend. If so, you may go talk to that person and see if she told the story in a way that is consistent with what she told you.

Part 1 of this article was published in yesterday's Daily. Part 3 coming tomorrow. wsj.com

Dollar General racks up over $1M in OSHA fines over 6 years
The U.S. Department of Labor says Dollar General has racked up more than $1 million in proposed penalties for its violation of workplace safety rules over the last six years, including a major fine announced Tuesday for one of the retailer's stores in Williams County. Investigators with the Occupational Safety and Health Administration visiting the company's Pioneer store in August found emergency exits in both the retail area and the stock room were blocked.

The firm was cited for a willful violation of safety rules and fined a proposed $117,579. Since 2010, Dollar General has received more than 100 citations at stores nationwide, many of which were related to blocked exits. toledoblade.com

De Beers Tries to Counter a Growing Threat: Man-Made Diamonds
Increasing amounts of synthetic stones could upend a market that depends on a perception of relative scarcity

A small team of scientists working for De Beers is scrambling to stave off a looming threat that could tarnish the luster of natural-mined diamonds: high-quality man-made stones. In the past few years, lab-grown diamonds have become indistinguishable from natural diamonds to the naked eye and are growing in sales. While still a small fraction of the market, synthetic gems could account for nearly one-tenth of rough-diamond sales within five years, according to Morgan Stanley estimates. wsj.com

Man Invents 'Grappler' To Grab, Stop Cars During High-Speed Pursuits
A man who was frustrated by innocent people dying during high speed police pursuits invented a device right out of a James Bond movie. A Phoenix man has invented a Batman-esque device that can completely end a high speed chase before it starts. Leonard Stock came up with a "grappler bumper" when he was fed up with how dangerous these pursuits were so he came up with the idea and spent 8 years testing and developing it.

"The options right now are getting in front of a suspect vehicle to deploy tire spikes or using the pit maneuver or some type of smash up derby style process to stop a vehicle and the officer many times is pinned against a suspect vehicle," Stock told FOX10.

The Grappler is basically a net that officers drop down that wraps around a suspect's tire. The net is attached to a tow strap that the officer can release from their vehicle with the flip of a switch. The Grappler Police Bumper can also be disguised for undercover operations. bluelivesmatter.blue  
Article submitted by Blue Montez, Director of Loss Prevention at Torrid.

Amazon to 'radically' simplify employee reviews, changing controversial program amid huge growth
The buzz among employees is that Amazon will drop or significantly alter its existing employee ratings program as part of the changes in the broader review process. Amazon currently uses employee ratings as the basis for a forced curve or "stack-rank" system - also known as "rank-and-yank" - a controversial management technique used by companies to get rid of the lowest-performing employees and identify those with the most growth potential. geekwire.com

Retail Employees Share Their Black Friday Horror Stories on Reddit
"Someone punched a security guard in the face because he thought he was a customer skipping to the front of the line... he was just walking in the door to start his shift." reddit.com

Survey: Retail Employee Turnover at Highest Rate Since Before Great Recession
Nearly 40 percent of respondents (38 percent) said they've seen an increase in employee turnover since the beginning of 2016. The survey also finds that of all retail positions, hourly store employees have the highest turnover rate, with a 65 percent rate in 2016. That's an increase from 57 percent in 2015.

When considering retail distribution centers, the overall turnover rate in 2016 was 23 percent, compared to 21 percent in 2015.

While retail corporate positions saw the lowest turnover rates in the industry, the percentage was higher in 2016 (18 percent) than 2015 (15 percent). businesswire.com

Ross Stores posts Director, Supply Chain Loss Prevention & Safety position on LinkedIn - based in Perris, Calif.
The Director of Loss Prevention is responsible for achieving the shortage and safety goals set for the Supply Chain. This is done by supervising and promoting Loss Prevention initiatives and programs, and by developing and maintaining a strong collaborative partnership with Operations and Human Resource business partners. Through these partnerships the Loss Prevention Director implements shortage and safety related solutions designed to reduce losses and injuries through a combination of applications which include data analysis, OSHA compliance audits, training programs, and investigations. They will also ensure accurate and timely submission of all required reports and will effectively handle all other duties assigned by the VP of Loss Prevention.

Ross Stores, Inc. operates Ross Dress for Less ("Ross"), the largest off-price apparel and home fashion chain in the United States with 1,274 locations in 34 states, the District of Columbia and Guam. The Company also operates 172 dd's DISCOUNTS® in 15 states. The company's fiscal 2015 revenues were $11.9 billion. linkedin.com

NRF: October retail sales up 0.9% over September; up 2.2% YoY

Macy's adding Backstage off-price pop-ups to 45 full-line stores

Southeastern Grocers converts 73 stores to Harveys Supermarkets banner

Wal-Mart denies urging workers not to download labor group app

An anti-Trump movement is calling for the boycott of these 32 retailers

Quarterly Same Store Sales Results

Lowe's Q3 comp's up 2.7%, sales up 9.6%
Loblaw Q3 comp's up 1.4%, sales up 1.4%; Shoppers Drug Mart comp's up 2.8%
Target Q3 comp's down 0.2%, sales down 6.7%



Attend the RLPSA and CAP Index Free Webinar

"2016 Restaurant Industry Crime and Security Measure Usage Trends"

TOMORROW November 17, 2 p.m. EST

What to Expect:
CAP Index uses data-driven approaches to answer meaningful questions for specific industry groups and their member corporations. Earlier this year, CAPAnalytics Group conducted an RLPSA member survey. The survey was intended as a continued effort to monitor incident patterns and security measures used in the restaurant industry. In this webinar, 2013-2015 trends in robbery, aggravated assault, burglary, and security measures used will be discussed.

A panel of Loss Prevention professionals from the Wendy's Company will also weigh-in on the results.

How to Register:
Email RLPSA Executive Director, Amber Bradley, at amber.bradley@rlpsa.com. Seating is limited, so register today!

* Include in your email: First and Last Name, Title, Company, Email Address

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality

Invisible locking device uses RFID to control access
Radio frequency identification technology has become popular with retailers in recent years as a way to grant employee access to protected spaces, and as a contactless payment mechanism. Now a security company has found a way to utilize RFID to create an invisible locking mechanism that retailers can use for controlling access to store drawers and cabinets.

Accuride International has manufactured drawer slides for nearly 55 years, and has been working on methods to provide security for those drawers in the last five years. Its latest development utilizes a lightweight RFID sensor that reads cards that are waved in front of it and automatically unlocks drawers where valuable merchandise is stored and displayed.

Senseon eliminates the need for keys. "You don't have to worry that employees will forget to relock a cabinet after showing merchandise," he says. "This can be programmed to automatically relock ... seven or 10 seconds after it's been opened."

Additionally, the card reader is hidden so potential burglars can't find and break it. "With locks, thieves know where to break in and they know what they have to overcome to break the system. Our system is invisible so the thief doesn't have any idea of what to do," Rewers says. nrf.com

White House urges stronger security on Internet-connected devices
The Obama administration urged the technology industry to secure millions of Internet-connected devices from hacking, including fitness trackers, medical implants, surveillance cameras, home appliances, video recorders, thermostats and computers in autos.

In a report obtained by the Associated Press, the Homeland Security Department cited runaway security problems with a range of devices that have been made Internet-capable in recent years. The report said they posed "substantial safety and economic risks" and recommended urgent action by software and hardware developers, service providers, manufacturers and commercial and government buyers. washingtonpost.com

IoT will spur mobile technologies going forward, reveals study
Mobile will continue to grow in North America and a prime factor is the advancement of IoT adoption, specifically machine-to-machine and general digitalization of services and industries. That's the focus of a new GSMA Intelligence study which predicts almost 41 trillion dollars will be generated by mobile technologies, according to a Media Post report. mobilepaymentstoday.com

Veterans to Get Free Cyber-Security Training in Virginia
Know a veteran looking for a new career? Cisco, Amazon Web Services (AWS), ISC2, and the Institute for Veterans and Military Families' Onward to Opportunity (O2O) have joined together with the Commonwealth of Virginia to sponsor "Cyber Vets Virginia," a free cyber-training pilot program for veterans who want to live and work in the Commonwealth and work in the cyber field, the Governor's Office has announced.

Virginia Gov. Terry McAuliffe tells the Associated Press there are currently 17,000 open cyber jobs in the state. He says veterans are "extremely well-suited to help close the workforce gap in this growing industry."  Learn more here

S-TRON's Military Leadership - "Failure Is Not an Option"

At S-TRON, military leadership has been found to not only bring success but also create an atmosphere of true partnership with customers across the country.

MELVILLE, NEW YORK - S-TRON, one of the nation's leading full-service security providers to national retailers, has intentionally based its business model on military leadership qualities since the beginning. This leadership starts at the top with CEO Steven Dunn (below), who while serving in the Navy received the Expeditionary Force Award for being part of a multinational peacekeeping force in in the Beirut Lebanon war zone.

Pete Mattschull (below), S-TRON's President, decorated with the Navy Expedition Medal, Armed Forces Expeditionary Medal and the Navy Achievement Medal has been a driving force at S-TRON since 2003.

Through rough seas and smooth sailing alike, Dunn and Mattschull have assembled an ever growing team of military veterans and highly skilled civilians that is second to none in the security industry. And because of this operational military environment, S-Tron customers enjoy Respect, Reliability and a high-level of Communication.

"No customer left behind" is not just the S-Tron mantra, Pete Mattschull says "it's our way of life".

S-TRON is an electronic security integrator for national and regional retailers with thousands of installation locations and headquarters in Melville, New York. S-TRON provides outstanding customer service for national retail, grocery stores, restaurants and C-stores.

RCC launching first of its kind study of shopping centres in Canada
Retail Council of Canada will be releasing a study ranking Canadian shopping centres on a variety of metrics, including productivity, size, and pedestrian count. The study will also provide statistical breakdowns for Canadian regions, as well as other useful information for those involved with and interested in the Canadian retail industry. It will be distributed and promoted to retailers and other industry players nationally, beginning in December. retail-insider.com

Canadian firm to acquire American Apparel
American Apparel is hoping buyers step up to salvage the rest of its business, according to bankruptcy court papers. However, the only deal the cash-strapped company has in hand is from Canada's Gildan Activewear Inc., which is offering about $66 million for the intellectual property, some wholesale inventory and an option on manufacturing and distribution assets.

Gildan's offer, the "highest, best and only viable bid" received in a three-month search, falls short of the $215 million in top-ranking debt left on American Apparel's books. With a planned bankruptcy auction a little over a month away, American Apparel is still looking for a buyer that will keep the doors of its stores open. wsj.com

OPINION: Walmart vs. Visa food fight - bribing grocery consumers
For the retail student - This describes the food & credit card war in Canada

Visa's campaign in Manitoba to offer $10 to whomever buys groceries using their Visa card certainly raised some eyebrows. Knowing that Walmart in Manitoba stopped accepting Visa cards as of Oct. 24, the credit card company is aiming at the retailing giant where it hurts most - its food retailing strategy.

Walmart has stated it intends to become the No. 1 food retailer in Canada, as it is in the U.S. But Canadian food distribution is much different in that only three companies feed most Canadians: Loblaws, Sobeys and Metro. So this may take a while. thechronicleherald.ca

Mobile Phone Fraud in Canada Grows 66% since beginning of the year
Total growth in unwanted nuisance calls in Canada has grown 66% since January and a staggering 93% since the middle of the year.

As the price to make a call has decreased to pennies on the dollar, and VOIP systems have become more sophisticated, robocalls and phone scams have reached staggering volumes. According to the Canadian Anti-Fraud Centre (CAFC), the first half of 2016 has had more phone scam victims than in all of 2015. An estimated $2.5 million has been lost thus far to consumers this year, already matching the total money lost in 2015. marketwire.com

March Networks Wins Company of the Year in Best Ottawa Business Awards
March Networks® is proud to announce that it has been named Company of the Year, winning the Best Ottawa Business award for Kanata North #SeriousTechLivesHere.

March Networks won the award based on a combination of factors including outstanding business and thought leadership, excellence in innovation, giving back to the community, and demonstrating sound business fundamentals during the past three years. marchnetworks.com

Allied Universal purchases Canada's Source Security & Investigations

Vancouver, BC: Senior suing Superstore after allegedly being hit, choked by worker
A Metro Vancouver senior is suing Real Canadian Superstore after an employee accused him of shoplifting and then roughed him up in a back room - a startling incident that was caught on a store surveillance camera.

The video, which has been obtained exclusively by CTV News, shows Burnaby resident Roy Kerwood being slammed into two walls and then apparently choked by a loss-prevention officer in a small, windowless room at the Grandview Highway Superstore on Feb. 26.

According to the senior's civil claim, he ended up in the back room as the result of a simple misunderstanding. Kerwood said he stopped by the East Vancouver store that day to pick up milk, cookies, a prescription for heart medication and some razor blades.

Vancouver, BC: Coroner identifies man shot by VPD at Canadian Tire
Police Say Man Had 'Criminal Intentions'

The B.C. Coroners Service has released the identity of the man who died after being shot by police during an apparent attempted robbery at a Vancouver Canadian Tire last week.

Daniel Peter Rintoul, a 38-year-old Alberta man, allegedly stabbed a store employee, removed guns from a storage cabinet and took an 82-year-old man hostage at knifepoint, according to Vancouver police.

Police said that when they tried to arrest Rintoul, he stabbed an officer. Police then shot Rintoul, and he was later pronounced dead at the scene.

"A search of his home has provided police with concerning evidence of his possible criminal intentions, which will all be part of this ongoing investigation," Palmer told reporters on Friday.
thestar.com cbc.ca

How two cross-country diamond thieves were finally captured in Canada - and the criminal past they leave behind

When a $10,000 diamond was stolen in a "split-second" swap at a Saint John jewelry store in October, nobody expected the incident to be part of a series of cross-country thefts carried about by professional diamond thieves with extensive criminal records.

But that's exactly what it turned out to be.

After Grigori Zaharov, 70, and Natalia Feldman, 44, strolled into W. Smith and Co. Fine Jewellers on Oct. 7 and effortlessly swapped a real diamond with an "impressive fake", they likely thought they had made off with yet another valuable piece of jewelry. But it turned out to be the beginning of the end for the pair of career criminals.

That is in large part thanks to W. Smith and Co. owner Wayne Smith, who quickly went public with his story and released surveillance footage of the theft as it took place. He also encouraged other jewelry stores to come forward to share their stories and work together on curbing these crimes. 

Soon after Smith spoke out, law enforcement and other store owners in cities all across Canada were quick to contact him and share their information. It was only a matter of time before a trail of nationwide diamond thefts - many pointing at Zaharov and Feldman - came into view. Read full story

Winnipeg, MB: Two men and a youth arrested after two-month crime spree targeting 43 businesses
Two men and and a male youth have been arrested in connection with a two-month crime spree targeting small businesses and homes in the west and east ends of the city. Police say the suspects are responsible for the theft of $100,000 in cash and merchandise and another $100,000 in property damages.

Suspects targeted 43 businesses -- including gas bars, 'mom and pop' convenience stores, and at least one golf course -- and two residences, said Winnipeg Police Service spokesman Const. Jason Michalyshen. Michalyshen described the break-ins as forced entry "smash and grabs ... focusing on cash and cigarettes."

Airdrie, AB: Man sought for stealing $1,200 in perfume from Shopper's Drug Mart

Ottawa: Police searching for four suspects after string of smash-and-grabs

Portage la Prairie, MB: RCMP Search For Suspected Serial Shoplifter

West Kelowna, BC: Shoplifters target Walmart, BC Liquor Store

Barrie, ON: Baby formula theft suspect strikes again

Royal Canadian Mint employee convicted of theft after smuggling out $162K in gold nuggets inside his butt

Robberies and Burglaries

Carson Road Pharmacy - Barrie, ON - Armed Robbery
Husky Food Store - Penticton, BC - Robbery
Mac's Convenience Store - Timmins, ON - Robbery
Kwick-Way - O'Leary, P.E.I. - Burglary
Sylk Medy Dispensary and Wellness Center - Ottawa, ON - Robbery
Unidentified pharmacy - Toronto, ON - Armed Robbery

Live interviews from the NRF Big Show January 2016

Cybersecurity Act of 2015 -
Cyber Information Sharing -
EMV Update

Tom Litchford, VP Retail Technologies, & Bob Moraca, VP Loss Prevention, NRF

The National Retail Federation has helped lead the way in the cybercrime fight, lobbying tirelessly in Washington on behalf of retailers and helping to steer the EMV efforts nationwide. With the October 2015 liability shift come and gone, Tom Litchford, VP Retail Technologies, and Bob Moraca, VP Loss Prevention, of the NRF tell us about the many challenges merchants still face. With fraud shifting online, chargebacks spiking through the roof, and customers confused about the whole thing, learn what retailers are doing to respond.

Episode Sponsored By:

LPNN Quick Take #22

Brian Bazer, AVP, Asset Protection and Risk Management, ascena retail group dressbarn, provides fashion tips and a little gift to help jazz up Amber's wardrobe in this LPNN Quick Take.

Solution Providers: Have a video or commercial you want to publish? Contact us

Fraud and E-Gift Cards: What You Can Do in November and December to Avoid a Chargeback Hangover in January
E-gift cards that can be purchased, sent and redeemed immediately-increasingly on mobile devices-are even more convenient than traditional plastic gift cards. Unfortunately, fraud on e-gift cards may be more difficult to detect. If you prepare for the incoming storm of e-gift card orders and create a game plan to identify and prevent fraud, however, you may prevent a January chargeback hangover.

E-gifts are instant, no shipping address is needed, they can be easily transferred to others and there is demand for them in the secondary market, making them easy to monetize. With over 97 percent of all major retailers and restaurants selling their gift cards online, no company or vertical is immune to online gift card fraud.

According to a report by payments processor ACI Worldwide, across hundreds of millions of transactions, electronic gift cards have the highest fraud attempt rates of all products sold by their merchants. Between Black Friday and Christmas in 2015, 9.5 percent of all online fraud attempts were on downloadable e-gift cards.

Several secondary markets have emerged in the last few years enabling consumers to buy and sell gift cards at a discount. Some of these sites buy cards directly from consumers and resell them. Others take the form of online classifieds or auctions. Reseller sites pay sellers and charge buyers set rates for each brand that they sell.

These sites enable consumers to sell gift cards from retailers at which they won't shop, while allowing others to get a good deal on a card from their favorite store or where they are planning to make a large purchase. Having gift cards in the hands of brand-loyal consumers who will likely provide lift can be a benefit to retailers. But, a site full of willing buyers is just as attractive to fraudsters looking to monetize their ill-gotten e-gift card codes as shoppers looking for a deal.

Merchants report two main methods of fraud targeting e-gift cards: standard credit card fraud and account takeovers. These methods are not unique to gift cards, but they can be more successful there.

Studying transactions marked as "confirmed fraud" as well as the purchases that resulted in fraudulent chargebacks can provide a wealth of information that can prevent future losses. One of the biggest challenges for merchants is when a gift card program was added after establishing fraud prevention systems, or if gift card sales don't automatically feed in to a fraud management system. Also, not all payment methods or channels flow through the same system.

Requiring gift card purchases to go through the same process as all other transactions is an important step towards fraud prevention. However, it is important to have separate rules apply to these transactions, as well as their own queue.

Because e-gift cards feature instant delivery and have a high risk of fraud, it may make sense to assign more senior risk analysts to the gift card queue. This will lend consistency and expertise to fraud decisions on e-gift cards, maximizing the ability to cancel these transactions, while minimizing the risk of canceling legitimate transactions that may look risky.

Additionally, Michelon stresses the importance of having a system that can track gift card activity "from time of purchase to time of redemption," allowing merchants visibility into activity that is fairly typical for legitimate customers, which makes outlying behavior to stand out. cardnotpresent.com

Newegg, FedEx battle 'porch pirates' with new delivery option
Last-mile delivery is not only the most challenging aspect of the supply chain, but often the most risky. Last year, 23 million customers had reported their package had been stolen, according to NBC.

Newegg in particular faces a higher risk from leaving its shipments unattended as electronics attractive targets for "porch pirates." Elsewhere along the supply chain, electronics were the second most common target for cargo thieves, often disappearing in bulk.

Newegg and FedEx's solution aims to provide online retailers with the security enjoyed by their brick-and-mortar counterparts, all the while helping the carrier secure market share through the secure service. As Amazon lockers and UPS Access Points show, customers are typically willing to travel short distances for a secure delivery. supplychaindive.com

How UPS stays steady in center of e-commerce shipping storm

Wauwatosa, WI: 'Frankenstein' Accused of 15 Power Tool Thefts from Home Depot and Lowes; totaling over $22,000 since July
Police are looking for a 42-year-old Milwaukee man faces up to 10-and-a-half years behind bars after stealing more than $22,000 from Home Depot in Franklin and Wauwatosa. According to his criminal complaint, Kyrus Porch, 32, Milwaukee, became so well-known among the loss prevention staff at Home Depot, and the Lowe's about a mile away, that they had given defendant the nickname "Frankenstein." Officials stated that neither the Wauwatosa nor Franklin police departments have been able, as of this time, to locate and arrest defendant, who may have moved to Arkansas. patch.com

San Antonio, TX: Man accused of stealing $19K in rims, tires from local dealership
A 28-year-old man was arrested Saturday for allegedly stealing thousands of dollars in rims and tires from a Mitsubishi dealership in early November. Several sets of rims and tires were stolen on Nov. 2, about $19,000 worth, from Mission Mitsubishi on San Pedro Avenue from brand-new vehicles that were in parking lot at the dealership. beaumontenterprise.com

Hoover, AL: Belk Loss Prevention nab $2,500 thief at Riverchase Galleria
A 45-year-old Winfield woman was arrested Sunday, accused of shoplifting more than $2,500 worth of merchandise from Belk at Riverchase Galleria. Authorities said they recovered 29 clothing items worth $2,560 from the woman. wvtm13.com

Owasso, OK: 6 Family members behind bars for $1,200 Shoplifting Spree
Five members of a family are behind bars, one already released after police arrested them for theft. Police said Christine Sawyer, Christopher Henson, Josh Sawyer, Kimberly Sawyer, Tiffany Cartwright, and Chrystal Henson tried to steal a cartful of items from the Target in Owasso. Police said when officers got to the store they saw two men grabbing merchandise out of a cart and loading into their SUV. Police said they stole $1,200 in merchandise. Police believe the 12-year-old with them did not contribute to the crime. fox23.com

Queens, NY: NYPD tracking down a group of Rite Aid shoplifters; $1,300 in merchandise
It happened on October 27 around 9:30 p.m. Investigators say the five people seen on surveillance video entered a Rite Aid pharmacy on Cross Bay Boulevard near 161st Street in Howard Beach and helped themselves to more than $1,300 worth of merchandise. twcnews.com

Charlotte, NC: ATF warns Gun Store thefts on a rise
Federally licensed firearm dealers have recently been the target of crimes in the Charlotte area. The Bureau of Alcohol Tobacco, Firearms and Explosives (ATF) has noted that gun store and pawn shop robberies are on the rise again. The latest spot selected by would-be thieves was Blackstone Shooting Sports in Charlotte. Thankfully, the suspects weren't able to break into the building. The incident happened in the early hours of Saturday morning according to a police report. wbtv.com

Bellefontaine, OH: Man and Woman crash Fire Exit with 2 cart loads of merchandise

Submit your ORC Association News

Visit the ORC Resource Center

Shootings & Death

Houston, TX: Gunman arrested after deadly shooting at Northwest mall
A man is in police custody Tuesday after shooting and killing two men Monday morning at the Northwest Mall, the Houston Police Department said. Apolinar Aparicio-Mendez, 30, is charged with capital murder in deaths of Pedro Sanchez, 24, and Juan Sanchez, 29. Shots rang out around 4:30 a.m. in the parking lot of Club Chapa after the suspect and the two men got into an argument, officials said. Aparicio-Mendez attempted to leave the scene but security guards saw the shooting, pursued and detained him until police arrived. Once in police custody, Aparicio-Mendez admitted to his role in the shooting. cw39.com

Parkersburg, WV: Tractor Supply Shoplifter opens fire on Employees and Police; arrested without further incident
The incident began when a man was spotted shoplifting from the Tractor Supply store off Pike Street late Tuesday morning. When store employees tried to stop him, Parkersburg Police say the suspect struck the employees and fled. While heading to a nearby wooded area, police say he then began firing shots. "There were shots fired at store employees, and that's a concern," said Parkersburg Police. "There were shots fired as officers were getting close, probably within 10-15 yards of the suspect as he was trapped in the wooded area. They used great restraint in not returning fire, and continued to close in until they took him into custody, without incident." thenewscenter.tv

Robberies & Thefts

Indianapolis, IN: Best Buy Burglary suspect in Custody
A man was taken into custody after a burglary early Wednesday morning at a northwest side Best Buy store. Indianapolis Metropolitan police were called to Best Buy around 4:45 a.m. in response to a business alarm. Police used a K-9 to search the area and a Pike Township fire truck was at the scene to give officers access to the store's roof. After a search, police found the suspect hiding in a "false ceiling." Police said they reviewed surveillance footage and believe no one else was involved in the burglary. The suspect was not hurt during the incident, police said, although he did damage part of the store while trying to steal items. cbs4indy.com

Cheyenne, WY: Woman admits to stealing $12K from IHOP
Monique R. Wiley told police last year that she stole more than $12,000 from the local IHOP restaurant in a six-month time period to "get by." On Monday, she pleaded guilty in Laramie County District Court to a single count of felony theft. Wiley, 47, said she pocketed customers' cash payments while working as an assistant manager at the restaurant between April 2015 and October 2015. wwyomingnews.com

Orlando, FL: Sheriff's Office In Search of Violent Shoplifter
The Orange County Sheriff's Office is searching for a suspect who is believed to have shoplifted merchandise from Target in Orlando. Police say the suspect became violent after he was approached by store security, and after striking a staff member, fled in a U-Hual rental pickup with an Arizona tag. knightnews.com

Atlanta, GA: Man pleads guilty to theft of over 90 firearms;
participating in gun theft ring

A man who was a part of a group charged with stealing more than 90 firearms from guns stores and pawn shops in Georgia and Alabama pleaded guilty to conspiracy and theft charges Monday. Jameel Drinkard was one of seven people accused of breaking into stores in Dalton, Monroe, Macon, Tallapoosa, Athens and Heflin, Alabama, in the latter part of 2015. northwestgeorgianews.com

Four armed robbers plead guilty in holdup spree hitting Walgreens in VA and N.C.
Four men charged in connection with a robbery spree that victimized 24-hour Walgreens have pleaded guilty in federal court. Each were convicted of one count of robbery and the use of a firearm during a crime of violence. They each face 27 years in prison when sentenced on Feb. 22. The robberies occurred this past May at Walgreens Pharmacy stores in the city of Williamsburg and the counties of Chesterfield, Henrico, Hanover and Prince William, and in Durham, N.C. martinsvillebulletin.com

Aurora man gets jail, owes $2,500 for Naperville Petland puppy theft
Benjamin Ocasio Jr. plead guilty and was sentenced Tuesday to 60 days in DuPage County jail and ordered to make $2,500 restitution to a Naperville pet store for stealing a purebred Pomeranian puppy that is still missing. cchicagotribune.com

Miami, FL: Thief switches gold chain for fake, robs Esmeralda Joyeria Pawn in Little Havana
Video clearly shows the man, in a backwards blue baseball cap, presenting a gold chain to pawn to a store employee. The employee does the math and determines it's worth $670, then hands it back to the man, who switches it out for a fake one and leaves with the money. wsvn.com

UK: Wrexham: Overnight Burglary of a Homebase DIY store; stealing 5 pressure washers valued at nearly $2,000

Peoples Jewellers in the Dufferin Mall, Toronto, ON reported a Grab & Run on 11/14, item valued at $1,999

ZalZales in the Pasadena Town Square, Pasadena TX reported a Burglary on 11/15, merchandise valued at $45,000


Milwaukee, WI: ATF offers reward for Sherman Park Arson information
Milwaukee Police and the Federal Bureau of Alcohol, Tobacco, Firearms, and Explosives are teaming up to identify those responsible for setting a BMO Harris bank on fire during the rioting in Sherman Park in August. The fire caused a million dollars in damage, as well as damage to local residents' livelihoods. wtmj.com

Skimming Report

New York: Four suspects wanted for installing ATM skimmer at a Manhattan Deli
One man and one woman distracted the 30-year-old male employee at Blue Moon Deli, on First Avenue between 92nd and 91st street, on a Thursday afternoon last month, police said. At the same time, two men set up a skimming device on an ATM inside the deli, according to authorities. dailymail.co.uk

Credit Card & Check Fraud

Baytown, TX: Diesel Fuel crime ring using stolen Credit Cards busted
In the video, police say Jimenez pulls in, swipes a credit card, and starts to fill up containers of diesel fuel in the back of his truck. When Jimenez allegedly tried this same scheme, managers immediately approached him. That's when Jimenez walked away and employees called the police. But Jimenez reportedly stuck around, he walked to the back of the store, still caught on camera trying to ditch a fistful of credit cards police said were stolen. Jimenez went back to the pump where officers were waiting for him and he was arrested. abc13.com

Mom outraged after ID thief opens credit card at Victoria's Secret in 4-year-old daughter's name

Lawrenceburg, IN: Woman Tried To Cash Stolen Check, Led Multi-State Police Chase: outstanding warrant in Florida

AT&T - Texarkana TX -Burglary
Best Buy - Indianapolis, IN - Burglary
B & T Convenience - Omaha, NE - Burglary
Bi-Rite - Cave City, KY - Burglary
Cash America Pawn - Bond Hill, OH - Burglary
CVS - Gallipolis, OH - Robbery
CVS - Houston, TX - Armed Robbery/ Police chase
CVS - Wilmington, NC - Armed Robbery (Oleander Rd)
CVS - Wilmington, NC - Armed Robbery (Market St)
CVS - Columbus, OH - Armed Robbery
Family Dollar - Charlotte, NC - Armed Robbery/ employee shot
James Prescription Drug - Johnstown, PA - Robbery
Massage Envy - Chandler, AZ - Robbery
Mauriceville Family Pharmacy - Mauriceville, TX - Robbery
Paw Paw Liquor - Abbeville, LA - Shooting/ 1 wounded
Porfirio's Pizza - Middletown Township, PA - Armed Robbery/ 2 shot, 1 killed
Scotchman - Wilmington, NC - Armed Robbery
Sprint - Lexington, KY - Burglary
TNT Fashions - East Liberty, PA - Armed Robbery
Tractor Supply - Parkersburg, WV - Robbery/ Shooting
Verizon - Chesterton, IN - Armed Robbery
Young's Liquor - Hawthorne, CA - Shooting / 1 killed 1 injured
• Zales - Pasadena, TX - Burglary
Zoe's Restaurant - Clarence, NY - Armed Robbery/ Shooting- owner wounded
7-Eleven - Homewood, IL - Armed Robbery
7-Eleven - Chesapeake, VA - Armed Robbery
7-Eleven - Washoe County, NV - Armed Robbery


Daily Totals:
18 robberies
7 burglaries
6 shootings
2 killed

 Featured Job Spotlights

Vice President Asset Protection
Grand Rapids, MI

The Vice President of Asset Protection is responsible for strategic oversight and direction of Meijer's Asset Protection programs for the Stores, Distribution, Manufacturing and Corporate functions at Meijer. This executive position is accountable for the development and implementation of Asset Protection programs including Shrink Reduction, Risk Mitigation, Safety and Security Plans, Training, Investigations and Analytics to drive overall operating efficiencies while supporting the Company's strategic focus of a "Customer First" experience...

Director Loss Prevention
Dallas, TX

The National Loss Prevention Director will create and lead Loss Prevention programs for corporate owned/managed units. Create and review Loss Prevention program processes in stores to drive shrink reduction and bottom line profits. Provides leadership to operations teams and stores in the management of critical incidents...


Loss Prevention Director
Charlotte, NC

Design and develop programs and processes to reduce shrink, protect company assets, and improve Loss Prevention operational efficiencies.
Essential Responsibilities:
• Provide direction and supervision to the Loss Prevention corporate and field staff
Direct 4 corporate level staff (1 manager level and 3 specialists) and 6 field Loss Prevention Managers...

Director, Loss Prevention
New York, NY

Maintain inventory levels and reduce loss. Responsible for developing and maintaining the strategy for reducing shrink and increasing profitability within the Fashion division. Building programs to sustain a high level of Loss Prevention awareness in our boutiques, and support our MBR partners and corporate partners...


Global Security & Retail Loss Operations Manager
San Francisco, CA

The Global Security & Retail Loss Operations Manager will be responsible for the strategic planning and execution of projects/programs. You will ensure that projects are completed on schedule and to the scope established and agreed upon with key stakeholders...

Manager, Loss Prevention and Safety, Distribution Center
Hagerstown, MD

The LP and Safety Manager position is responsible for managing all aspects of loss prevention and safety for an assigned distribution center to reduce team member accidents and financial losses within the facility. • Conduct training on all loss prevention and safety related topics to provide the facility with an educated and aware team member base...


Specialist, Asset Protection
Miami, FL
The specialist, asset protection will oversee the protection of company assets within an assigned group of stores. This position will execute the asset protection program designed to minimize inventory shrink, workers compensation claims, general liability claims, cash loss and bad checks...

Regional Loss Prevention Manager
Bay Area, CA
Job responsibilities include, but are not limited to the following:
• Conducts internal investigations related to theft, business abuse, and safety violations by conducting interviews, determining course of action, and writing reports. • Formal interview training, i.e. Wicklander-Zulawski or Reid Techniques...


Loss Prevention Specialist
Irvine, CA

Hourly position reporting directly to the RSC Loss Prevention Manager. Independently audits for compliance to Company Policies and Procedures. Uses results to further direct efforts toward specific training and development needs of the Distribution Center...

Featured Jobs

To apply to any of today's Featured Jobs, Click Here

Today's Daily Job Postings from all around the net - Appearing today only

To apply to today's Internet Jobs, Click Here

Sponsor Today's Internet Jobs

Karl Hall
named Regional Loss Prevention Manager for Region 32, Central NJ and Upstate NY for the Burlington Stores

Send in your picture and tell everyone about your New Job or Promotion! Click here

3 Ways to Keep Productivity High in the Workplace  Productivity is essential to any business, but we all know that sometimes motivation can drag in employees. To keep productivity high, use these three tips and see how a happy work culture means happy and productive employees. Get everyone in the loop

8 Time Wasters That Kill Your Productivity  There are certain time-wasters that you may think aren't bad for you at work, but instead they are sucking all of your energy, leaving you with no time left for the important work. Avoid these eight killers of productivity in the workplace! Postponing difficult tasks

4 Motivational Factors Employees Seek for Their Careers  Leaders have one of the most important tasks: build meaningful relationships with employees, and understanding how to motivate them. To understand how you can help your team achieve their goals and aspirations, use these four things. Share your own journey

5 Words that Motivate Employees to Achieve More  Everyone has different motivational trigger, money or power or purpose, but this motivation must be managed with a balanced approach. Too much attention in one area, can weaken other parts of your performance. Use these words as motivation. Happiness

Sponsor the "Your Career" section of the Daily

"Something just told me it was the wrong thing to do -- it didn't feel right -- I didn't have a good feeling about it." The subconscious is a very strong silent partner we all have and oftentimes it speaks to us in these phrases. The problem becomes when we over-think things and muffle the most powerful partner we have -- our own minds. Or we allow our closest confidant, our closest friend, or even at times our mentor to change or alter our true feelings. Coming to the right decision with any big issue is difficult and certainly we need the input of our trusted inner circle, and our spouse, but at the end of the day you're the one living with the consequence of your decision and you alone are responsible for it. When the bird on your shoulder is talking, make sure you listen because most mistakes are made when that voice has been muffled.

Just a Thought,

Gus Downing

Follow us on twitter. You never know what you might hear.
We want to post your tips or advice... Click here

Please make sure to add d-ddaily@downing-downing.com to your contact list, address book, trusted sender list, and/or company whitelist to ensure you receive our newsletter.
FEEDBACK    /    www.downing-downing.com    /    Advertise with The D&D Daily