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Workplace Violence:
How to Defuse and Protect
Gary Johnson, VP of Loss Prevention
Developing Tomorrow's
LP Leaders, Today
John Voytilla, VP Global LP & Safety, Office Depot
New Perspectives
on the National Retail
Security Survey
Dr. Richard Hollinger, criminology professor at Univ. of Florida, lead author of
the NRSS
Keys to Collaboration:
Building Effective Public-Private Sector Partnerships
Joe LaRocca, RetaiLPartners; Eric Ives, Unit Chief International ORC Task
Forces, FBI; Cpt. John Romero and Det. Joe Hopkins, LAPD Commercial Crimes
Division
View more episodes here
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Launching 2016: Mid-Atlantic Organized Retail Crime Alliance
 In
an effort to centralize intelligence sharing and increase overall awareness to
crimes impacting the Mid-Atlantic region, a group of individuals within both
private and public sectors have come together and formed the Mid-Atlantic
Organized Retail Crime Alliance (MAORCA), a non-profit organization. This
organization will join members from Law Enforcement and Retail Loss Prevention
to align and share information, provide training and development, and support
the community.
The mission of MAORCA is to provide a forum to align Private Sector & Law
Enforcement professionals throughout the Mid-Atlantic Region & jointly develop
awareness to crime trends impacting our communities. MAORCA will also maintain
an informational website to disseminate information between Members. MAORCA will
serve Washington DC, Delaware, West Virginia, Virginia & Maryland.
The development of a
comprehensive website is underway. This site will serve as a portal for all
communication among the members of the ORCA.
We are asking for donations to help fund our website development and start-up,
along with future projects to support our goals. Read the following
letter for more information on how you can help fund MAORCA's website
development and future projects.
Mid Atlantic Organized Retail Crime Alliance
Board of Directors
President, Lee Monaco - CVS Health
V.P., Jeff Meyer - Victoria's Secret
Second V.P. Capt. Carl Maupin Leesburg VA, PD.
Treasurer, Amanda Kilpatrick - Ann Inc.
Secretary, Michael Harpster of JC Penney
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Should stores bar shoppers based on what they are wearing? - Banning hijabs?
Following last Friday's deadly terrorist attacks on multiple restaurants, a
concert venue and a sports stadium in Paris, it is understandable that security
personnel at other so-called soft targets in the country are on high alert. But
personnel at a Zara store in Plaisir, west of Paris, were accused of taking
their caution too far when they barred a French woman from entering because she
wore a Muslim headscarf, or hijab.
After a video of the incident made its way to YouTube, in which a security
guard explains that no one wearing a head covering can enter, Zara fired the
guard and the store manager. While a 2010 French law prohibits anyone from
wearing garments that completely cover their face, such as a burka, it does not
extend to headscarves.
"This type of mentality is unheard of at Zara and there have never been
instructions given out to act this way," Jean-Jacques Salaun, Zara's head of
French stores, told Agence France-Presse.
Concerns about shopper dress are nothing new for retailers. In a 2012 discussion
on RetailWire, many expressed support for an independent pharmacy in New York
State after it posted signs advising people wearing sunglasses and hats or
hoodies to remove them before entering its locations. The stores, Cornerstone
Drug and Gifts and Keesville Pharmacy in Rouses Point, NY, took the step after a
person wearing sunglasses and a head covering carried out armed robberies in the
area.
The owner of the businesses, Dan Bosley, said he decided to post the signs to
protect his employees. "(They) become like family, and a threat against them is
a threat to your family," he told the Press-Republican at the time. "It's really
scary. I worry about it every day."
retailwire.com
Bon-Ton settles allegations of bias against domestic abuse victim
The New York attorney general has reached an agreement with a department store
chain that settled allegations it discriminated against a female employee who
was sent home when she said she was obtaining a domestic violence protection
order.
New York Attorney General Eric T. Schneiderman said in a statement Thursday that
in October, when Jodi Porter reported to work at the Williamsville store
operated by York, Pennsylvania-based Bon-Ton Stores Inc., she informed the
store's loss prevention specialists and her store manager she had received death
threats from her estranged husband.
Ms. Porter said after telling the store manager she had filed a police report
and was seeking an order of protection, she was sent home before the end of her
scheduled shift. She was later told she would be paid for her time off, but had
to stay home until she received the protection order and provided it to the
store manager, according to the statement issued by Mr. Schneiderman.
Under terms of the agreement, the company has made a $5,000 contribution to the
Erie County, New York, Sheriff's Department's domestic violence unit. It has
also revised its random threat response policy to prohibit discrimination on the
basis of domestic violence victim status within the workplace, and to not
require that a domestic violence victim provide a protective order in order to
continue working, among other provisions of the agreement. businessinsurance.com
Security Measures at New York City Venues Vary Widely
Experts say theaters and concerts halls are 'soft targets' Security measures
vary at concert halls, theaters and large retail stores in New York City,
raising concerns among some New Yorkers after last week's attacks at similar
"soft targets" in Paris left 129 dead.
Law-enforcement officials and security experts said curbing attacks at such
venues is difficult because establishing airport-style security would be costly,
cumbersome and impractical in many places. "The whole city is a soft target,"
Police Commissioner William Bratton said Thursday. "Even with 35,000 cops, we
cannot be everywhere."
Although Mr. Bratton said there was no reason to be fearful, he said it is
imperative for the public to be vigilant and follow the "see something, say
something" credo.
Senior New York Police Department counterterrorism officials said they have
received 114 requests for counterterrorism training since last Friday, all of
them from so-called soft targets across the city like bars, restaurants and
major banks and technology companies. NYPD officials said they would visit each
of the sites and run through different scenarios drawn from case studies of the
Paris and other attacks.
Mr. King said security guards at concert halls and Broadway theaters should be
more consistent and thorough when checking bags. But he said that might not be
enough, suggesting guards also conduct pat-downs.
Officials at several venues declined to comment on the specifics of security
measures or efforts to improve them.
First Deputy Mayor Anthony Shorris said it wasn't practical to talk to every
bouncer or Broadway theater about security. The administration is focused on
ensuring the city is prepared to prevent and respond to an attack, he said.
wsj.com
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Increased Black
Friday Sales Create Opportunity to Impress Consumers Later at the
Return Counter
Keep Shoppers Happy through
Lenient Return Policies without Increasing Risk of Fraud
 As
retailers look to Black Friday sales to bump up profit margins, they
should also be preparing for an increase in return activity.
According to research by
The Retail Equation (TRE), the Saturdays between Black Friday
and the week of Christmas are the peak return days in that
several-week period, but they pale in comparison to the two days
after Christmas. In fact, returns on December 26, 2014 were more
than 200 percent higher than a typical day during the holiday
shopping season.
With this in mind, retailers can use the return traffic early in the
holiday season to refine their customer service practices in order
to best serve the post-holiday onslaught. With return authorization
solutions deployed in more than 34,000 retail locations, TRE
evaluates an unprecedented amount of return data, and in turn, is
able to provide its customers with powerful insights to help them
understand and improve their business.
Expert
Insights on Optimizing the Return Experience
To enhance the return process for consumers, Bob Walters, SVP of
Sales & Marketing for The Retail Equation, offers the following
tips:
● Provide fair and flexible returns - A recent study showed
that stricter return rules and policies negatively impact all
shoppers, even those who never make a return, because return
policies are typically a consideration on every purchase. Stricter
return rules and policies do not lead to any better return rate
reductions when compared to a return authorization solution.
● Treat your best customers as such - A benefit of
implementing return authorization systems is the ability to
distinguish good consumers from those committing return fraud. A
return authorization system is a powerful deterrent that allows
retailers to immediately address fraudulent returners in a
systematic, objective manner.
● Reward the customer with flexible return policies - Many
retailers have revamped returns policies and feel confident in
keeping customers happy by eliminating restocking fees on returns,
improving returns speed by reducing the number of manager approvals
required, increasing the dollar amount of cash that can be refunded
on a transaction, and allowing for more flexible return terms for
loyalty program consumers.
● Don't underestimate the importance of proper staffing and
training - To maintain efficiency, make sure there is an ample
number of staff at the return counter who fully understand the
company's return policies.
Read more here.
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UPS survey: Healthcare supply chain seeing significant improvement in key areas
- product security & compliance
Eighth annual "UPS Pain in the Chain" survey. More than half of executives who
experienced success in these areas stated they leveraged third party logistics
providers and supply chain analysis to drive their accomplishments.
Healthcare and life sciences logistics decision makers are seeing success
addressing product security, UPS reported. Their reported success rate in this
area saw a 20 percentage point jump over 2014 findings. IT-based solutions, such
as bar coding and serialization, and cooperation with law enforcement,
are likely to have contributed to improved product security from a visibility
and criminal issues standpoint.
And healthcare companies are becoming more successful with regulatory
compliance. This is particularly welcome, UPS noted because the industry can
expect only more scrutiny, regulations and compliance burdens moving forward. drugstorenews.com
International cell-phone smuggler pleads guilty to duping Verizon out of 30,000
iPhones
A California man accused of duping Verizon Wireless Inc. into providing him more
than 30,000 discounted iPhones that were then sold overseas pled guilty
Wednesday to a wire fraud charge, part of a plea deal with prosecutors in which
he agrees to an eight-year sentence.
Karen "Kevin" Galstian, 37, pled guilty to one charge of federal wire fraud and
acknowledged he carried out the fraud while on pre-trial release in a separate
case. The Los Angeles resident agreed to a 100-month sentence in connection with
the two cases. In September, prosecutors accused Galstian of obtaining more than
30,000 iPhones from Verizon at free or reduced rates by telling the phone
company he was using the phones for his ride-hailing company, Toro Ride.
"Rather than provide the iPhones to Toro Ride's drivers in order to carry out
Toro Ride's business plan, as he had represented repeatedly to Verizon Wireless
he would do, defendant Galstian instead sold the vast majority of the thousands
of discounted iPhones that he received from Verizon Wireless to companies that
were engaged in the sale and distribution of consumer electronics, including
cellular telephones, to markets overseas," prosecutors alleged. law360.com
LPRC
Conducts Pharmacy-Robbery Webinar
This week, the Loss Prevention Research Council team studied multiple robbery
videos in order to collectively analyze robber and offender behaviors and the
methods with which they use to carry the acts out. A special thank you to the
CVS, Rite Aid, and Walgreens teams for providing us the videos to analyze as
well as the robbery data. Thank you to everyone for your participation and
engagement in this webinar!
LPRC Solution-Provider Webinars Kick Off Next
Month
Stay tuned for more information regarding the LPRC's upcoming
"Solution-Provider" webinars. Their first ones are set to kick off on December
3rd and 10th. If you would like additional details on the information above or
would like to stay apprised of future webinars, please email
operations@lpresearch.org.
CVS Health scores 100% on Corporate Equality Index for 2nd year
Bloomingdales would be very happy to get to 40 or
50 outlets over time
Quarterly Same Store
Sales Results
Destination XL Group Q3 DXL retail stores comp's up 9.2% with sales up 4.3%
Foot Locker Q3 comp's up 8.7% with total sales up 3.6%
Ace Hardware Q3 retail comp's up 5.3% with total revenue up 13.2%
Williams Sonoma Q3 comp's up 4.5% with net revenue up 7.8%
Ross Stores Q3 comp's up 3% with sales up 7%
Gordman's Q3 comp's up 0.8% with sales up 4.9%
Hibbett Sports Q3 comp's up 0.6% with net sales up 4.6%
Gap Q3 Gap Global comp's down 4%, Banana Republic down 12%, Old Navy up 4%, with
net sales down 3%
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All the News - One Place - One Source - One
Time
The D&D Daily respects your time
& doesn't filter retail's reality
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 Cyber-criminals
Becoming More Sophisticated at Targeting Retailers
Cyber-criminals are becoming more sophisticated in their attacks against
retailers, targeting point-of-sale systems with more advanced malware and
developing new techniques to breach systems and steal valuable customer data.
But retailers are also stepping up their defenses, developing stronger
mechanisms to thwart attacks in the store and online, while also intensifying
collaboration among themselves and with state and federal law enforcement
agencies.
That was the message delivered by cyber experts in the retail arena at a forum
cohosted by the National Institute of Standards and Technology and the National
Cybersecurity Center of Excellence on Thursday which focused on challenges and
steps retailers have taken to curb the threat and minimize the damaging effect
of cyber attacks.
Troy Leach, chief technology officer at PCI Security Standards Council, said
one of the most significant challenges facing retailers is the focus by
criminals on POS systems.
The criminal techniques themselves are becoming much more sophisticated. We are
starting to see a revisit of some malware attacks that were very prevalent in
2010, 2011," he said. "They are learning from us; they are taking our security
best practices and they are turning it into their game," he said. "They are
starting to use point-to-point encryption in order to encrypt the stealing of
that cardholder data." Leach said he is also starting to see more attacks in
the "cloud" space.
Leach said in the third quarter of this year alone, one of the more prominent
types of malware known as "Cherry Picker" has proliferated, as well as other
malware kits. "There are more than 2.5 million of these that are open and active
on retail sites in the U.S. alone," he said.
Tom Litchford, vice president of retail technology at the National Retail
Federation, said the breaches that have occurred at retail in the past couple of
years have "morphed into advance malware threats." The actual malware you see
going on in the industry right now is malware that is memory scrapers sitting in
[POS] terminals," Litchford said. When a customer swipes or dips a card
(with a chip) the data is sent through a network that can be retrieved by
hackers.
He noted that in a recent NRF survey 80 percent of retail members said they will
have point-to-point encryption in place, meaning they will encrypt the data at
the point a credit or debit card is swiped or dipped. "Our biggest challenge is
to totally eliminate that threat surface and make the data at the [POS] terminal
worthless [to criminals]," Litchford said. "You can steal all day long but as
long as it is encrypted, you won't be able to use it."
Another significant challenge confronting retailers is third-party vendors that
have been targets of cyber criminals in some cases.
"For large companies, third parties are one of the chief vulnerabilities,"
said Nicholas Ahrens, vice president of privacy and cybersecurity at the Retail
Industry Leaders Association. "When you have more than 10,000 third-party
vendors, you have to make sure that they have the appropriate access at the
appropriate time in the appropriate way and at the scale we are talking about.
RILA and NRF last year joined with other associations to form a cyber-security
partnership with the financial services industry to increase information-sharing
among companies.
An area of focus was on developing stronger ties between retailers and the
financial services industry's information-sharing mechanism, known as the
Financial Services Information Sharing and Analysis Center, or FS-ISAC, a
program launched by the financial services sector in 1999 that eventually
developed into a public-private information-sharing program about physical and
cyber-security threats and vulnerabilities aimed at helping protect the U.S.
critical infrastructure. wwd.com
Starwood Hotels & Resorts Worldwide - POS hacked at 'limited number'
of hotels in North America
Promptly after discovering the issue, Starwood engaged third-party forensic
experts to conduct an extensive investigation to determine the facts. Based on
the investigation, malware was detected that affected certain restaurants, gift
shops and other point of sale systems at the relevant Starwood properties.
The malware was designed to collect certain payment card information, including
cardholder name, payment card number, security code and expiration date. businesswire.com
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Tracking Apparel from Source to
Store and Omni-channel for Merchandise Availability
 THOROFARE, N.J.
- Nov. 17, 2015 -
Checkpoint Systems, Inc., a leading global supplier of merchandise
availability solutions for the retail industry, today announced that fashion
retailer Moods of Norway has selected it as the premier supplier for its global
RFID source tagging program rollout.
As a result, the fashion retailer, which has stores in Norway, the Unites States
and Sweden, will be able to further speed up the tagging process and continue to
track apparel from source to store and omni-channel, ensuring merchandise
availability so that shoppers can always find what they need.
Moods of Norway implemented RFID in 2014 in its stores in Norway and Sweden.
Beyond in-store use, Moods of Norway also uses RFID for omni-channel online
orders. For example, more than 90 percent of its SS15 (spring/summer 2015)
collection was tagged with RFID, and about 20 percent of the online orders are
fulfilled from the stores.
Moods of Norway is using Checkpoint's Zephyr 2 RFID labels for all SKUs. It is
one of the first generation of new global tagging solutions approved in multiple
apparel and hardline categories for the U.S. and Europe. This allows Moods of
Norway to use the same tag globally across many categories, streamlining its
source tagging operations.
The fashion retailer is also using Checkpoint's
Check-Net online ordering service to tag its entire fashion collection at
source for 70+ manufacturers based in China, Turkey, Holland, India, etc. Source
tagging shifts the security tag application process from a manual
labor-intensive process at the store to a centralized process at the point of
manufacture, allowing store associates to focus on servicing their shoppers
rather than applying tags.
Check-Net facilitates the complete end-to-end process, from order entry to
production. With its enhanced graphic interface, users can easily navigate
through the web page to select the required items, enter necessary variable
information, and complete the shopping cart with peace of mind.
Many of Check-Net production facilities have a unique system that is eight times
faster than industry-standard thermal transfer printers and offers higher
accuracy (99.9 percent) and quality. This makes Checkpoint's source tagging
program ideal for apparel retailers with global operations that require a large
number of labels for their stores around the world. Moreover, Check-Net enables
Moods of Norway to check order status in real time to see when labels have been
printed, picked up by the courier and shipped to vendors.
Read more here.
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Workplace Violence:
How to Defuse and Protect
Gary Johnson, VP of
Loss Prevention
Workplace violence is more than active shooter situations and flash mobs, but
any act or threat that jeopardizes an employee's personal safety. According to
research, some 2 million U.S. workers are victims of workplace violence each
year, and retailers are no different. With the ongoing threat of violent
criminals, hostile customers and disgruntled employees, learn from senior LP
exec Gary Johnson
why retailers should implement workplace violence programs, how they can
identify and defuse unsafe situations and what role LP has in the process.
Episode Sponsored By:
LPNN Quick Take #14
Joe LaRocca is joined by Ed Wolfe from WG Security
and Sgt. Jim Ostojic of the Polk County Sheriff's Office in this LPNN
Quick Take. As one of the leading pioneers of ORC training programs, Sgt.
Ostojic tells us what drew him to the field, why partnerships are key to solving
big cases and how retailers can get involved with FLAORCA.
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Solution Providers, have a
video or commercial you want to publish?
Contact us. |
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Retail & hotels among Canada's safest employers
At a Toronto gala on October 28, members of the retail and hospitality industry
were recognized as Canada's Safest Employers for 2015, a Thomson Reuters Awards
program.
For the third year in a row, Morguard was honoured with a silver award in the
retail and services category for its ongoing commitment to Occupational Health
and Safety (OH&S) programs.
reminetwork.com
Canada Retail Sales Unexpectedly Drop in September
Canadian retail sales fell in September after four months of gains, adding to
recent evidence that the country's budding economic recovery could be losing
steam.
The value of Canadian retail sales fell 0.5% to a seasonally adjusted 43.31
billion Canadian dollars ($32.64 billion), the steepest month-over-month drop
since January, Statistics Canada said Friday. The drop in September retail sales
was partly due to lower gasoline prices. Consumer demand for new cars, clothing
and furniture also weakened.
wsj.com
Saks Fifth Avenue to open two GTA stores
One store in Toronto Eaton Centre and the other at Sherway Gardens to open in
February. A third Saks location in Canada, to open in 2017, is close to a deal,
he added. A Saks OFF Fifth will open Spring of 2016 at Vaughan Mills. The two
new Saks stores - 150,000 square feet at Sherway and 165,000 square feet
downtown. thestar.com
Canada's Most Expensive Retail Streets - Toronto's Bloor Street West
Most expensive - $325 per sq. ft.
Vancouver's Robson Street came in at second place with rents of $210 per
square foot, annually. Montreal's Sainte Catherine Street West ranked
third at $180 per square foot annually. Toronto's Queen Street West
ranked fourth with rents of $110 per square foot annually. Calgary's 17th
Avenue ranked fifth, with rents of about $50 per square foot. Edmonton's
Whyte Avenue (82 Avenue) ranked sixth in the study, with rents of $43 per
square foot annually annually.
retail-insider.com
Starbucks Canada targets youth unemployment with program
to hire at-risk young people
Starbucks Canada is expanding a program to address "a crisis" in youth
unemployment by committing to hire 10 per cent of its work force from among the
country's disadvantaged young people.
The Opportunity Youth program was launched as a pilot in Toronto in April.
Starbucks will expand the program, starting in Montreal and Vancouver, and
eventually reaching across Canada, employing 3,500 people between the ages of 16
and 24, who are not working, in school or in a training program.
There's a crisis on youth unemployment and there's a crisis on the hope that you
can achieve that you can get started," Luisa Girotto, Starbucks Canada's
vice-president of public affairs, said. "It's not enough to say we'll hire five,
we'll hire ten. It's not about making a little dent."
financialpost.com
13 grocers among first chosen to sell beer across
Ontario - beer could go on sale at up to 60 locations by December
Sears Canada's downsizing deepens as it sells more
real estate, including $100M distribution centre
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Stoney Creek, Hamilton, ON: $20,000 in Lego
stolen during overnight Burglary from Toys R
Us
Hamilton Police are still
piecing together clues after three thieves
ran off with $20,000 in Lego from a Toys R
Us in Stoney Creek last month. It happened
on Oct. 25 at the Toys R Us at 540
Centennial Parkway N., Police say, when
three people forced their way inside the
store through a door before the location was
open. Once inside, they grabbed a "large
quantity" of Lego products from the shelves
before taking off. The retail value of the
stolen building block toys is over $20,000,
police say.
cbc.ca |
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Marystown, NF: Burglar gets away with $75K in jewelry from Stapleton's Jewellery
in the Peninsula Mall
A lone suspect has targeted a jewelry store on the Burin Peninsula, cleaning out
the place before leaving it in "pristine" condition. RCMP Sgt. Larry Turner said
his officers were called early Monday morning to the Peninsula Mall in Marystown,
where Stapleton's Jewellery and Gifts is located. 'You name it, it's all
taken.'- Sgt. Larry Turner Turner said a lone suspect, dressed in black, entered
the mall and headed directly for the jewelry store. The store was completed
cleaned out, Turner said, with about $75,000 worth of merchandise stolen. The
theft would have occurred sometime between 12:30 p.m. Sunday and early Monday
morning.
cbc.ca
Vernon: Vandals destroy holiday displays at a downtown store
Four people caused extensive damage to holiday displays, lighting and the roof
of a downtown store earlier this week. On Nov. 15, around 9 p.m., two males and
two females, who all appear to be youths, were caught on store video
surveillance damaging the holiday displays Vernon Teach and Learn on 30th Avenue
had put up, as well as lighting at the front of the store and the roof. One of
the males had a distinctive striped bag slung across his chest, Const. Jocelyn
Noseworthy says in a release.
vernonmorningstar.com
Toronto: Police arrest 2 Hamilton men in 2014 jewelry store Armed Robbery
Toronto Police have arrested two Hamilton men accused of robbing a jewelry store
in the Yonge Street and Eglinton Avenue area on May 1, 2014. Nilan Mathias, 27,
and Andrel Velvet, 21, appeared in court on Friday, Nov. 13. They are each
facing a charge of robbery with a firearm and disguise with intent. Police say
one suspect pointing the shotgun at people inside the store and ordered them to
get on their knees. Police say the same suspect used the bottom of the gun to
break the display cases while the other man removed the jewelry and placed it in
a dark-coloured duffel bag.
cbc.ca
West Vancouver: Horseshoe Bay Convenience store,
Owner violently beaten during Robbery
Edmonton: Parkland Reddi Mart the victim of an Armed Robbery, suspect charged
Windsor: IDA Pharmacy robbed at knifepoint, video released by Police
Grande Prairie: Macs store held up at Knifepoint,
employee was unharmed
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U.S. online sales increase 15% in Q3
E-commerce sales accounted for 60% of retail growth as overall retail sales
grew only 1.6% compared with the same period last year.
U.S. e-commerce sales in the third quarter were $87.51 billion, up 15.1% from
$76.04 billion in the same period of 2014, according to the U.S. Commerce
Department's seasonally adjusted estimates. E-commerce accounted for 7.4% of
total retail sales, excluding foodservice (sales at restaurants and bars) during
the period, but 60% of the growth of the U.S. retail sector.
Total retail sales excluding food service for the quarter ended Sept. 30 were
$1.185 trillion, a 1.6% increase from $1.166 trillion in Q3 2014, the Commerce
Department said Tuesday. The nearly $11.5 billion in online retail growth
accounted for just over 60% of the $19 billion in total retail sales growth for
the quarter. internetretailer.com
eBay Enterprise Exposes Retail Holiday Fraud Vulnerabilities
Fraud experts at eBay Enterprise released the results of the omnichannel
commerce provider's Holiday Fraud Index, which shows that criminals are evolving
the methods in which they take advantage of holiday season spending.
"The holiday season brings twice the stakes for fraud, as retailers see a spike
in order volumes, alongside an increase in fraudulent attacks," Michael Graff,
risk manager at eBay Enterprise, said in a press release. "Businesses must be
mindful to not give into strategies that are overly cautious and end up killing
good orders, but instead craft a fraud management plan that balances automated
intelligence with the benefits of human supervision."
"There is no question that managing online fraud is a top imperative facing
retailers today," eBay Enterprise President Tobias Hartmann explained. "Ensuring
the right mix of automated and manual review is essential, but can be difficult
for businesses to navigate on their own, as we've seen criminals try to find
weak spots in fraud prevention by bombarding retailers with attacks. Many fraud
management strategies employed by retailers can cause more harm than good,
stressing just how important it is to partner with a trusted resource."
5 myths about digital gift cards ● Myth #1: Digital gift cards are too risky
to sell. ● Myth #2: High distance, high dollar, high expedite equals high fraud
risk. ● Myth #3: Machine learning can replace manual review. ● Myth #4:
International orders are more risky than domestic ones. ● Myth #5: Freight
forwarders are inherently bad.
eBay Enterprise also found that the highest fraud attack rates per state span
the entire U.S. It also identified pockets of freight forwarding in coastal
areas where merchandise can be more easily shuttled to international customers.
While many authorized purchases pass through freight forwarders, certain product
categories such as jewelry and electronics experience higher rates of freight
forwarding fraud and may warrant greater scrutiny.
pymnts.com retailingtoday.com
Mobile Shoppers Face a Greater Fraud Risk, But Not Because of EMV
A field day for fraudsters, who will exploit the convenience of mobile channels,
digital gift cards and one-click checkout services. Not surprisingly, as
e-commerce volumes rise, so will fraud, warns Iovation. Credit card fraud and
phishing will occur, but so will new attacks enabled by digital technology.
What's likely to be a bigger risk for e-commerce merchants is the growing
popularity of streamlined mobile checkout options and "buy buttons"-clickable
links that can be integrated into social media sites and email, enabling
consumers to purchase a product on a mobile device without leaving the platform,
Gross said.
Desktop e-commerce sites have layers of built-in security controls, but many
mobile commerce sites have fewer and weaker methods for authenticating users,
Gross said. "Mobile devices are playing catch-up by laying on security controls
as e-commerce grows, and though we're seeing the emergence of biometrics and
other multi-factor authentication for mobile commerce, it's still very early in
the development of what we'll see over the next few years, making the current
phase particularly risky."
Scams surrounding digital gift cards and e-commerce merchandise delivery are
two of the most popular new paths to online fraud, according to a study payments
processor ACI Worldwide released this week.
paymentssource.com
The United States is popular with cross-border online shoppers
Shipping costs are key when it comes to attracting international buyers. "The
U.S. is the number one market where cross border shoppers are flocking to from
around the globe. 25% of all shoppers bought from U.S.-based websites in the
past twelve months."
So how can overseas merchants better attract American buyers? O'Malley says one
of the keys is keeping shipping costs low, with 39% of American shoppers
citing shipping cost as a key barrier to shopping from international online
merchants.
internetretailer.com
Target's Q3 online sales grow 19.9%
Q3 Online sales at The Buckle grew 13.6%
Staples' web sales decline 2% in Q3
Web sales drive all the growth at Best Buy - $709M
end of Q3
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 Clearfield,
PA: New York Man charged in Organized Retail Theft at a Pennsylvania Wal-Mart
A Brooklyn, NY man has been accused of a large-scale organized retail theft that
occurred at the Clearfield Wal-Mart Supercenter in September, according to court
documents. Jamel Wilson, 37, of Brooklyn, NY has been charged by Lawrence
Township Police with Organized Retail theft. Police received a call from
Wal-Mart Loss Prevention regarding a theft that occurred at approximately 3 a.m.
Sept. 9. Police determined that 3 men entered the store at approximately 2:53
a.m. Two males allegedly picked up a 35-gallon tote and proceeded to the shampoo
aisle, where they cleared a shelf of all Rogaine products. The two males then
allegedly cleared a shelf of Crest White Strips, Align Probiotic, Anti-Acid
medication (Nexium, Prilosec and Flonase), Diabetic strips, Claritin and other
medications. They allegedly placed all of the merchandise into storage totes.
The two males allegedly met the third male in the children's department, where
they removed Leap Pad toys and games as well as other toys. They allegedly
placed this merchandise inside an additional tote. The males proceeded to the
Verizon cell phone display case in electronics. They allegedly pried open the
case and loaded cell phones and tablets into the totes. The males then exited
the store beyond the point of sale at 3:17 a.m. and fled.
gantdaily.com
Hillsborough, FL: Burglary theft Ring stole $100K in beauty products and $300k
in CCTV equipment; 4 Arrested
Four people were arrested and two more are sought in four Hillsborough County
burglaries where more than $400,000 in merchandise was stolen, deputies said.
The suspects also were involved in burglaries in the Miami area and were
arrested with help from the Miami Dade Police Department and Attorney General's
Office of Statewide Prosecution. On Sept. 4, the suspects broke through a wall
at Global Beauty Image and stole more than $100,000 in shampoo and beauty
products. On Sept. 19, at least four of the suspects stole two Ford vans from
Expert Security Professionals and Med Star Medical. They used the vans while
burglarizing CCTV Core within the same Corporex Park business complex. The
thieves forced their way into the business and stole about $300,000 in
surveillance equipment, including digital cameras and digital video recording
devices.
tbo.com
 Murfreesboro,
TN: Two women arrested following Target theft; search leads to Ulta, Hobby Lobby
and Bath & Body merchandise
Two Murfreesboro women are facing three "Theft Over $500" charges after
allegedly stealing over $600 in electronics from the Target Store on Old Fort
Parkway. The theft was reported on Wednesday. Suspects Caitlyn McLaughlin, age
22 and Elizabeth Mitchell, age 32, reportedly picked out 10 household electronic
items at Target and then made their way to the front door without checking out.
Once in the parking lot, they saw a Target employee hot on their trail. The
women dropped the items and ran to their SUV. Police spotted the vehicle several
minutes later and conducted a stop to speak with the women. Police did an
inventory of the SUV the females were in and say they found items from ULTA,
Bath and Body Works and Hobby Lobby. Officers searched for receipts, but came up
empty handed. A representative from the ULTA said the two had stolen over $700
in merchandise. Hobby Lobby reported the theft of $225. The Bath and Body works
theft was caught on camera and it added up to $163. The Target electronics that
were stolen were valued at more than $600.
wgnsradio.com
 Hanover,
PA: Trio stole $900 of baby formula from Weis Markets
Police say a Baltimore trio stole almost $900 worth of baby formula from a
Hanover Weis Markets grocery store. Tia Shanae Brooks, 31, Tyjuan Coles, 27, and
Lakeisha Latonya Pearson, 35, are charged with 55 counts each of retail theft
and one count each of conspiracy to commit retail theft. Police say video
footage fro the store shows the trio grabbing 55 individual cans. The haul of
baby formula was worth $897.23, according to police.
yorkdispatch.com
Lordstown, OH: Ohio Highway Patrol bust 5 Men from Somalia; charged with felony
Credit Card fraud
The Ohio State Highway Patrol reported on Wednesday, November 11, that five men
from Somalia were pulled over on the Ohio Turnpike near Lordstown, Ohio for
failing to use signals to change lanes. But soon police found devices used to
create credit cards as well as some small amounts of marijuana. The five men
were charged with six counts each of possessing criminal tools and identity
theft.
breitbart.com
Police searching for shoplifting suspect in Southern Massachusetts; already hit
4 times
Police in Milford and Uxbridge Massachusetts are asking for the public's help in
identifying a grocery store shoplifting suspect. According to police, the
suspect is believed to have stolen from stores in both towns more than four
times and was almost caught Nov. 15, but managed to get away. It is believed she
could be from the Marlborough area.
turnto10.com
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 Redondo
Beach, CA: Macy's evacuated due to possibly Armed Theft suspect
The Macy's at the South Bay Galleria in Redondo Beach was evacuated on Thursday
following reports of a possible armed theft suspect. Redondo Beach police
received multiple calls from shoppers around noon about a man inside the store
smashing cases and stealing Movado brand watches. Police later confirmed the
suspect used the handle of a handgun to smash the display cases before grabbing
the watches and running towards a nearby exit. Out of precaution, police
evacuated the store and closed off all the entry ways as they searched for the
suspect. After conducting a security sweep, it was determined that the suspect
fled the location. About $5,500 worth of Movado watches were stolen.
abc7.com
 Bradenton,
FL: Manatee County Deputy shoots, kills man during scuffle at Winn Dixie
A Deputy shot and killed a man early Thursday morning during a scuffle at a Winn
Dixie parking lot, according to the Manatee County Sheriff's Office. It happened
right around midnight, when a deputies approached a suspicious vehicle at the
grocery store at 53rd Ave. W and 9th St. Randy Allen Smith, 34, got out of the
passenger side of the car and ignored deputies' instructions as he began to
approach them in an aggressive manner. A physical altercation ensued and one of
the deputies was struck in the head. Both deputies deployed Taser weapons, but
Smith continued to resist. Deputies said Smith pulled out a gun during the
scuffle. That's when one of the deputies shot the man.
abcactionnews.com
 Albany,
GA: Overnight break-in at Dillard in the Albany Mall
Police detectives were investigating an early Thursday morning break-in and
burglary at Dillard's department store at the Albany Mall. Video surveillance
shows a small silver sedan pulling into the parking lot between Dillard's and JC
Penny around 1:20 a.m. Albany Police said that after breaking through a glass
door at the north end of the mall, cameras show the thieves inside the store,
smashing several glass jewelry cases, taking multiple items, then running from
the store. Dillard's officials were determining Thursday what was missing.
walb.com
Dalton, GA: Thieves steal 44 Guns from a Pawn Shop
The Dalton Police Department is investigating a burglary at a pawn shop that
involved the theft of more than 40 handguns. Three suspects were involved, but
all wore hoods and masks and cannot be identified. The burglary happened in the
early morning hours Monday at Dalton Pawn Brokers at 308 South Hamilton Street.
At about 1:20 am, one of the suspects cut through a lock on the front entrance
and the suspects entered the store.
newschannel9.com
 Charlotte,
NC: Serial pharmacy robber arrested; hit Walgreens, CVS and Harris Teeter
A man wanted in several armed robberies across the area was arrested Thursday.
Scott Alton Hill, 61, is charged with three counts of robbery with a dangerous
weapon. Police say after they located Hill, he voluntarily went with them to
police headquarters to be interviewed. During that interview, police said, Hill
confessed to the robberies. On October 7, it is believed Hill robbed the
Walgreens Pharmacy in Waxhaw. The second robbery happened on October 22, at the
Walgreens Pharmacy on W. Providence Road in Charlotte. Another robbery happened
on November 7, at the Harris Teeter on Lancaster Highway. A fourth robbery took
place Wednesday, November 18, at the CVS Pharmacy on Rea Road in Charlotte.
wbtv.com
Mercersburg, PA: Snider's Jewelry the victim of an Armed Robbery
The Mercersburg Police Department is asking the public's help to locate two men
who robbed Snider's Jewelry Store at gunpoint on Thursday morning. The suspects
entered the store around 10:21 a.m., announced the holdup, pointed their guns
and attempted to break glass display cases. However, the cases didn't break, so
the robbers resorted to pushing the cases over to remove an undisclosed amount
of jewelry, police said. Three employees and two customers were inside the
jewelry store during the robbery.
your4state.com
ATM Skimming Thefts Quadruple in Queens Precinct: NYPd -
"Problem is Exploding"
The NYPD is posting warning fliers on ATMs in East Elmhurst, Jackson Heights and
North Corona. Skimmers have been found in ATMs at gas stations and convenience
stores, and the high-tech devices resemble real cardreaders.
Last year, there were 16 reports of skimming over a 10-week period in the
neighborhoods comprising the NYPD's 115th Precinct; this year, over the same
time period, the number has quadrupled to 63, according to the NYPD.
nbcnewyork.com
Organized crime group behind card skimmers found
in West Chester & Forest Park - Louisville area police believe
Miami, FL: Feds round up 50 suspects in latest ID theft-tax fraud sweep in South
Florida
Federal agents arrested about 50 people on identity theft and tax fraud charges
across South Florida over the past week, including a Miami man accused of
breaking into an Internal Revenue Service database to steal supposedly secret
information from taxpayers and file fraudulent refund claims in their names.
It's the latest scheme in a long-festering problem that costs the IRS billions
of dollars a year nationwide. For the past four years, Florida has ranked No. 1
in the country for identity theft, according to complaints compiled by the
Federal Trade Commission. South Florida's ID-theft rate is twice that of the
rest of the state.
miamiherald.com
Auburn, CA: Raley's Loss Prevention agent dragged 25 feet by get-a-way car
The crime escalated quickly from shoplifting to robbery when a woman tried to
escape from an Auburn supermarket parking lot in a car dragging a terrified
Raley's employee. Placer County Sheriff's Office said the 21-year-old male
employee was dragged about 25 feet as the female shoplifting suspect attempted
to make her getaway from the Foresthill exit store. The Raley's worker had
confronted the woman Sunday afternoon over the suspected theft of $267 in
grocery items in a shopping cart she had left the store with, allegedly without
paying. After a short conversation, the woman quickly backed out of her parking
space, with the open driver-side door catching the employee and the shopping
cart as the vehicle started away. "The victim was not injured and remained
upright while being dragged but feared for his life," the report said.
auburnjournal.com
Monroeville, PA: Stolen School bus crashes trough a Vitamin Shoppe
Police are trying to figure out how a school bus slammed into a local Vitamin
Shoppe early Thursday morning. The bus crashed into the store at the Penn Place
Plaza along Route 22 in Monroeville. Police were alerted to the crash around
3:20 a.m. when the business' alarm was tripped. The driver of the First Student
bus was gone when police arrived on the scene. The bus was completely inside the
shop, with just the back door sticking outside.
cbslocal.com
Marianna, FL: Arrested at Walmart, woman escapes
by kicking out patrol car window; now facing additional charges of manufacturing
methamphetamines, possession of marijuana, possession of MDMA, child neglect and
resisting an officer without violence
Bakersfield, CA: Police searching for two jewelry burglary suspects who hit
Kmart for $3,800
La Mesa CA: Two Transients busted for purse theft in Toys R Us parking lot, used
a Stun Gun on victim
Green Bay, WI: Police working several Credit Card Fraud cases totaling over
$100,000
UK: Abbeycentre: Mark& Spencer theft of Handbags and Coats valued at $8,500
Kay Jewelers in the Square One Mall, Saugus, MA was the victim of a Grab& Run
Thursday evening, merchandise valued at $6,899
Kay Jewelers in the Fiesta Mall, Mesa, AZ the victim of a Grab & Run, Thursday
afternoon, merchandise valued at $2,800
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Ashley Furniture - Lee Co, AL - Robbery
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CVS - Lake Tahoe, CA - Armed Robbery / suspect arrested
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CVS - Ashville, SC - Robbery
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CVS - Wilmington, NC - Armed Robbery
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Dalton Pawn - Dalton, GA - Burglary/ Guns
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Dollar General - San Antonio, TX - Armed Robbery
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Dollar General - Lee Co, AL - Armed Robbery
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Dollar General - Smith's Station, AL - Armed Robbery
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Dollar General - Streetsboro, OH - Burglary
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Family Dollar - Ocala, FL - Armed Robbery
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Kangaroo - Spring Lake, NC - Armed Robbery
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Lamar Parr Plaza - Albany, GA - Shooting/ owner killed
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Mobile - Plainville, MA - Burglary
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PMI - Corpus Christi, TX - Shooting
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Simply Pharmacy - Waterford, CT - Robbery
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Spinx - Greer, SC - Armed Robbery
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Texoma Armory - Wichita Falls, TX - Shooting/ owner injured
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True Religion - Camarillo, CA - Theft reported $950
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Walgreens - Jackson, TN - Robbery
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Winn Dixie - Manatee Co, FL - Shooting/ 1 man killed
●
Zack's Market - Fresno, CA - Shooting/ gang related
●
24 / 7 Discount - New Orleans, LA - Armed Robbery
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The Untold Secret of Great Leaders
Successful leaders have an air about them: they hold themselves so confidently,
but aren't arrogant about it. They can command a room just through being
present. This trait is what attracts people to follow leaders, but the key to it
being successful comes from maintaining a balance between confidence and
humility.
The perfect blend
Five Leadership Lessons from the Jedi
Even if you're not a Star Wars fan, there's quite a lot you can learn from the
leaders of Star Wars. The Jedi Knights are the perfect ones you want to emulate,
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Accepting criticism and feedback is probably one of the hardest
things to do especially if it's unexpected or from an individual or group that's
not really informed well enough to offer constructive criticism. Coming from our
superiors or client's criticism and feedback can truly be valuable and help mold
the path a person needs to take in changing or modifying behavior and improving
relationships. It all boils down to whether or not you're willing to accept it
and really hear what they're saying or not saying. It's human nature to
automatically respond defensively and rationalize what you're hearing thus
avoiding having to own it. However, the wise person learns to listen and force
themselves not to respond other than to acknowledge that they heard it.
Just a Thought,
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