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Jan. 15-17

RILA Retail Supply Chain Conference 2017
Feb. 12-15

FMI 2017 ASAP Conference
March 20-22

ISC West
April 6-8

RILA AP Conference 2017
April 9-12

RFID Journal Live! 2017
May 9-11

NRF Protect 2017
June 26-28

ASIS International
63rd Annual Seminar

Sept. 25-28

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LPRC Impact 2017 Conference

Oct. 2-4

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The LPM Profile of the Future
Kevin Colman

Quick Take 24

Watch all published episodes here


2016 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
One Team at a Time

Boot Barn Loss Prevention Team taking picture
with CCTV system at their Las Vegas Store

"Boot Barn - America's Largest Western & Work Store"

 From Left to Right: Greg Rendall (Regional Loss Prevention Manager), Joel Cirbo (Regional Loss Prevention Manager), Debbie De La Cruz (Corporate Loss Prevention Manager), Brian Huff (Director of Loss Prevention)

Bob Hussey named Director of Operations and Food Safety Manager for Quality Fruit & Veg. Company
Bob has held other Director roles for the food industry including Director of Warehouse and Logistics for Pero Family Farms Food Company, Director of Operations for Feeding South Florida, and Produce Director for FreshDirect. Congratulations Bob!


Fifth Avenue Security Disruptions Will Be Permanent
New York City officials said the barricades and road closures will continue at least until the inauguration.
NEW YORK - Get used to it - and avoid upper Fifth Avenue. That was the message to Fifth Avenue retailers Friday from Mayor Bill de Blasio as he and New York City Police Commissioner James O'Neill discussed the security situation in and around Trump Tower, residence of President-elect Donald J. Trump that also is near to some of the street's leading retailers.

O'Neill said the heavy security in front of Trump Tower will remain in place until Trump takes the oath of office on Jan. 20. After that, it will be reevaluated and may be loosened a bit once he is living in Washington.

He singled out 53rd to 57th Streets between Madison and Sixth Avenues as potential problem areas. That area is home to stores from Gucci to Tiffany, Bergdorf Goodman to Prada.

De Blasio's statement Friday came after the mayor had already dismissed concerns over the impact on retailers of the security cordon around Trump Tower. A few days before, he had said that, "I will not tell you that Gucci and Tiffany are my central concerns in life," while last week he said that the disruption wouldn't be a problem since Midtown Manhattan would be a mess anyway because of the holiday season.

On Friday, O'Neill said Trump Tower is now seen as a terrorist target and the city and the Secret Service are determined to protect it from potential attacks. That means the metal and concrete barricades, the lane closures and the permanent shutdown of 56th Street between Fifth and Madison Avenues are now the new reality.

"We have to strike that balance between security and making sure all New Yorkers are able to get around that very busy area of the city," he said, stressing, "We are not closing Fifth Avenue on any permanent basis."

Workers and shoppers will be allowed access to the retail stores in the area, but those attempting to get into Trump Tower will be subjected to screening, including bag searches, the commissioner said.

The press conference also addressed security concerns about the Macy's Thanksgiving Day Parade. The city said security will remain the same as in the past with some adjustments including additional vehicular closures of 42nd and 57th Streets, extra sand trucks and blocker cars, and more officers on rooftops and on the route.

Reports surfaced earlier this week that ISIS is encouraging its followers to stage attacks at the parade.
De Blasio said that there were similar threats last year that caused the city to be "especially vigilant," but the event turned out to draw the largest crowd in its history. wwd.com

5 mistakes from Black Fridays past - and how retailers can avoid them
#2 is all about LP

The holiday season, and Black Friday weekend in particular, is often fraught with challenges that turn overrun websites into 404 error messages and promises of speedy delivery into a delayed mess.
As retailers move into crunch time, Retail Dive took a look back at some of the biggest mistakes from Black Fridays past, and spoke with analysts about what lessons retailers can take away.

Mistake 1: Buckling under outages One of the most noticeable mistakes retailers make year after year is failing to adequately prepare for shopping increases online and on mobile. The influx of online traffic knocked luxury department store Neiman Marcus offline for much of Black Friday and into Saturday, which caused it to miss out on the e-commerce sales surge. Other retailers including Newegg, Jet, Foot Locker and Wal-Mart also saw crashes or significant slowdowns over the weekend, and Target even blacked out for periods of Cyber Monday.

Year after year, outages continue to send retailers into panic mode and customers into frustration mode, but it's all about being prepared.

Mistake 2: Letting the guard down on fraud  Fraudulent transactions have sharply risen in the last few years, especially over the holiday season, and many retailers have suffered by letting their guard down and prioritizing sales over security.

Between Thanksgiving and Dec. 31, 2015 the number of e-commerce transactions grew by 21% over 2014, and fraud attempts grew by 8%, according to data from ACI Worldwide. Fraud activity was highest on Christmas Eve (2.4%), Thanksgiving (2%) and Black Friday (1.8%).

"Fraudsters are aware of the pressures that are faced by retailers. "[Retailers] are in the business of selling things, not stopping fraud, and because of that they have the tendency, due to the sheer volume, to have difficulty in keeping up broad efforts, [and] keeping up the level of scrutiny and vigilance that they would have at the rest of the year."

Many retailers have also failed to create mobile-specific strategies for preventing fraud. "As mobile becomes more and more prevalent, I recommend to merchants at any time to be aware of the difference between a mobile shopper and a laptop and desktop shopper. Fraudsters hide behind mobile devices."

Mistake 3: Failing to develop an omnichannel strategy  Shoppers aren't just moving online: They want a fluid process that allows them to blend mobile browsing with e-commerce purchases, in-store pickup and many other options. Focusing exclusively on delivering in-store promotions on Black Friday and solely on digital promotions on Cyber Monday has kept retailers from leveraging more sales for customers who want a more dynamic, multi-platform experience.

Mistake 4: Failing to meet shipping expectations Shoppers have come to expect a variety of perks from retailers, and shipping is at the top of that list, which has placed a strain on logistics systems in years past.

Mistake 5: Trying to do too much Consumer shopping habits are changing every day, and many retailers are feeling the pressure to keep up on all fronts. But doing too much too quickly could end up hurting them. retaildive.com

DOL investigation reveals how retailers hide labor abuses within supply chains
Between April and July of 2016, the Department of Labor (DOL) uncovered wage violations at 85% of the 77 independent Southern California factories investigated, reported the Los Angeles Times last week.
Ross Dress for Less, Forever 21 and T.J. Maxx were found to have close ties to the suppliers with the most offenses. Roughly $1.1 million in unpaid wages are owed workers.

Despite the retailers' potential complicity in these actions, the DOL cannot penalize the companies as they avoid direct employment of the underpaid workers. A DOL agent told the Los Angeles Times companies often do not hold their U.S. suppliers to the same inspection standards as their foreign suppliers.

The need for undercover investigators to uncover the violations despite routine checks shows the potential for corruption during audits. SCM World's Kevin O'Marah recommends execs treat audits like a journalist, rather than a process, if they expect true results.  supplychaindive.com
The Changing Face of Retail - The CFO's View
One of the best articles we've seen

Because "of the ongoing migration of shoppers from stores to online, many retailers are making the tough choice to shutter doors," and this "accelerated store closings [are] also not helping retail traffic."

Besides pre-recession store overdevelopment, big retailers are also dealing with an inability to keep up with customers' surging desire to buy online. Representing 5% in 2010, 10% in 2015 and expected to hit 15% to 17% by 2020 the shift is tectonic. With half of retail sales growth expected to come online as opposed to (from) retail locations.

Editor's Note:  This article is one of the best reflections of exactly what is going on in retail and how it's evolving and impacting the CFO's decision making processes. Touching every aspect of what's influencing the retail shift and how a CFO needs to manage this change process.

It's a critical read for those moving into budget season and are trying to understand exactly what the CFO is dealing with and how they view what's happening out there. Understanding how a CFO views this massive industry change is the first step in being able to adjust your approach and preparations in gaining approval for next years budget needs. cfo.com
When The Gap In Your Resume Is Time Spent In Prison
The Doe Fund, a New York nonprofit dedicated to breaking cycles of homelessness and incarceration, was convening this final exercise after a month-long job-preparedness class. In 1990, the organization launched its "Ready, Willing, and Able" program, which has helped tens of thousands of ex-offenders successfully reenter the workforce. While there are other many other organizations doing similar work, the Doe Fund is now looking to expand, and this year rolled out a national campaign to pitch municipal leaders on adopting it.

Of the more than half million Americans who get released from jails and prisons each year, about two-thirds are arrested again within the next three years. But a recent study from the workforce development firm America Works, conducted in conjunction with the think tank Manhattan Institute, demonstrates that employment reduces recidivism-and that the sooner ex-offenders get to work, the lower their chances are of being reincarcerated. That's a big reason why nonprofits like the Doe Fund devote considerable resources to career training for the population it serves.

Federal law prohibits businesses from imposing blanket bans on hiring ex-offenders, but many employers disregard that rule, and enforcement can be spotty.

In recent years, criminal justice reformers have urged lawmakers to "ban the box," ending the requirement for job applicants to disclose past convictions. Ban-the-box policies are in effect in 150 cities and counties, according to an October report from the National Employment Law Project. A year ago, President Obama got behind the initiative, which spurred more adoption. But while heavyweight GOP fundraisers like the Koch brothers support certain reforms, President-Elect Donald Trump's tough-on-crime stances-consider his proposal for nationwide stop-and-frisk, for instance-cast some doubt on the future of these efforts.

There'd be certain limits to federal reform anyway, though. New York State, where the Doe Fund operates, has some of the strongest laws protecting ex-offenders from employment discrimination; it's illegal in New York to ask candidates about a criminal record in initial interviews. But New York employers are allowed to conduct a background check before making a job offer, so a diligent hiring manager is still likely to find out about your record if you have one. fastcompany.com

Here's the complete list of retailers' holiday hours

Belk: Open 4 p.m. on Thanksgiving to 1 a.m. on Black Friday. Will reopen 6 a.m. on Black Friday.
Big Lots: Open 7 a.m. to midnight on Thanksgiving. Will reopen 6 a.m. to 11 p.m. on Black Friday.
Best Buy: Open 5 p.m. on Thanksgiving to 1 a.m. on Black Friday. Will reopen 8 a.m. to 10 p.m. on Black Friday.
Costco: Open 9 a.m. to 8:30 p.m. on Black Friday.
Dick's Sporting Goods: Open 6 p.m. on Thanksgiving to 2 a.m. on Black Friday. Will reopen 6 a.m. to 11 p.m. on Black Friday.
Dollar General: Open 7 a.m. to 10 p.m. on Thanksgiving. Will reopen 7 a.m. to 10 p.m. on Black Friday.
GameStop: Open 5 a.m. to 9 p.m. on Black Friday.
hhgregg: Open 7 a.m. to 10 p.m. on Black Friday.
Home Depot: Open 6 a.m. to 9 p.m. Black Friday.
JCPenney: Open 3 p.m. on Thanksgiving to 10 p.m. on Black Friday.
Kmart: Open 6 a.m. on Thanksgiving to 10 p.m. on Black Friday.
Kohl's: Open 6 p.m. on Thanksgiving to 12 a.m. on Saturday.
Lowe's: Open 6 a.m. to 9 p.m. on Black Friday.
Macy's: Open 5 p.m. on Thanksgiving to 2 a.m. on Black Friday. Will reopen 6 a.m. to 10 p.m. on Black Friday.
Marshalls: Open 7 a.m. to 10 p.m. on Black Friday.
Michaels: Open 6 p.m. on Thanksgiving to 2 a.m. on Black Friday. Will reopen 7 a.m. to 10 p.m. on Black Friday.
Nordstrom: Open 8 a.m. to 10 p.m. on Black Friday
Office Depot/OfficeMax: Open 6 a.m. to 9 p.m. on Black Friday.
Old Navy: Open 4 p.m. on Thanksgiving to 12 a.m. on Saturday.
PetSmart: Open 7 a.m. to 9 p.m. on Black Friday.
Sam's Club: Open 7 a.m. to 9 p.m. on Black Friday.
Sears: Open 6 p.m. to midnight on Thanksgiving. Will reopen 5 a.m. to 10 p.m. on Black Friday.
Staples: Open 6 a.m. to 9 p.m. on Black Friday.
Target: Open 6 p.m. on Thanksgiving to 11 p.m. on Black Friday.
T.J. Maxx: Open 7 a.m. to 10 p.m. on Black Friday.
Toys R Us: Open 5 p.m. on Thanksgiving to 11 p.m. on Black Friday.
Victoria's Secret: Open 5 p.m. on Thanksgiving to 10 p.m. on Black Friday.

Director, Asset Protection BCBGMAXAZRIA GROUP, Los Angeles, CA
Hiring, training, and supervision of Regional LP managers and investigators in their area, and achieving stated shortage goals. Develop and execute strategies and policies in conjunction with SVP of Store Operations & CFO, to ensure LP programs stay current with shortage trends and company direction.

Today, BCBGMAXAZRIAGROUP has more than 570 BCBGMAXAZRIA retail boutiques worldwide, each serving as a consummate showcase for women's ready-to-wear and accessory collections. There are currently over 175 BCBGMAXAZRIA boutiques in the United States, and BCBGMAXAZRIA is present throughout Europe, Canada, Venezuela, Chile, Portugal, Greece, Bahrain, Japan, Singapore, Malaysia, Taiwan, China, Hong Kong and Russia among other countries. The Azrias' collections are also sold in specialty stores and in-store shops in major department stores across the globe.  www.bcbgmaxazriagroup.com/careers

Director, Loss Prevention & Safety posted for Guitar Center in Westlake Village, California
The purpose of this job is to develop and implement programs and activities for the Loss Prevention department, to include inventory control and shrinkage protection, investigations, safety and health, and bad debt.

Guitar Center was founded in 1959 and has become the largest chain of musical instrument retailers in the world, with over 250 stores across the country. We are a company built by musicians for musicians and have become the place where the serious musician loves to shop. As the industry leader, we have had the opportunity to align ourselves with some of the greatest personalities and events in music, serving as an integral part in the evolution of the music business. silkroad.com

Manager Field Loss Prevention Operations position for Staples in Framingham, MA

The NEW 'Mannequin Challenge'

The Daily's GLPS - Group LP Selfie Challenge adds the new 'Mannequin Challenge' that's just now sweeping the nation.
Take a look Group LP Selfie page for more information.

Check out the Mannequin Challenge that LeBron James and the Cleveland Cavaliers did with President and First Lady Obama during their visit to the White House after winning the NBA Champsionship!

Macy's to put off-price Backstage pop-ups in 45 stores

Abercrombie weighing store closures as turnaround stalls

Limited Stores up for sale

Quarterly Same Store Sales Results
Ross Stores Q3 comp's up 7%, sales up 11%
Foot Locker Q3 comp's up 4.7%, sales up 5.1%
Abercrombie & Fitch Q3 comp's down 6%, sales down 6%
The Buckle Q3 comp's down 15.3%, sales down 14.6%

Last week's #1 article --

An anti-Trump movement is calling for the boycott of these 32 retailers

A Must-Watch NRF Webinar

Dr. Richard Hollinger Presents Findings from the
2016 National Retail Security Survey

According to last year's survey, retailers lost an estimated $44 billion to shoplifting, employee and vendor theft, and administrative error. How did they do this year? In this webinar, hear the latest findings from the National Retail Security Survey (NRSS). Dr. Richard Hollinger, criminology professor emeritus at the University of Florida and lead author of the NRSS report for the past 24 years, outlines the results and reviews best practices. Listen in to see how your organization matches up against the industry benchmarks.

Watch the webinar on-demand here.


All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality

Visa under investigation by FTC for EMV Rollout
Retail Associations Demand That Visa Fix Flawed EMV Rollout
Demands Liability Shift Be Delayed

In the wake of new guidance from the Federal Reserve, which suggests that aspects of Visa's implementation of chip card technology may be illegal, a coalition of retailers has called on the card processor to fix issues with EMV's controversial rollout.

With new guidance from the Federal Reserve working in their favor, retail associations want answers regarding the migration to EMV chip card payment technology that their members have been working to comply with for more than a year.

Earlier this month, the Fed added to its website new comments specific to the EMV transition. In a related FAQ, the agency notes that payment-card networks don't comply with the Electronic Fund Transfer Act if the new payment terminals installed in retail stores require that payments are routed through a specific payment processor.

"A payment card network inhibits a merchant's ability to route electronic debit card transactions if it, by network rules, standards, specifications, contractual agreements, or otherwise, requires the merchant to allow the cardholder to make the choice of EMV chip application on a debit card, where one application routes only to a single network," the Federal Reserve stated.

This week, the Retail Industry Leaders Association, the Food Marketing Institute, the National Retail Federation, and multiple other retail groups sent a letter to Visa CEO Charles W. Scharf and CEO-designate Al Kelly, asking for information on how the company will respond to the Fed's ruling.

Among other things, the associations called on Visa to open up its EMV implementation, delay the liability shift to retailers that took place last year, and fix the implementation for retailers that have terminals set up in this way.

"The rollout of EMV technology has been woefully mismanaged by the card networks," the groups concluded. "The Federal Reserve declaration is the latest in a long list of examples of that mismanagement."

The associations' letter followed on the heels of Visa's revelation, contained in a Securities and Exchange Commission filing, that its EMV rollout was being investigated by the Federal Trade Commission. The company says it is cooperating with the investigation. associationsnow.com

NRF to Visa: Stop using EMV tech to steer debit to network

From the CSO's Prospective
Security basics for the holiday season, and the year to come

Let's go shopping! As far as theft and fraud are concerned, consumers face (and willingly accept) a moderate amount of risk when they shop online or out in their local neighborhoods. This holiday season is no different, but the risk is elevated some, because criminals are looking for easy marks and low-hanging fruit.

With that said, here's a few tips to help you keep your money, gadgets, and information safe this holiday season, as well as the year ahead.

Twelve slides dealing with the basic's Card skimming, RFID protection, EMV cards, Support scams, Phishing, Public Wi-Fi, Gifts from the Internet of Things, System and software patching, Ad Blocking, Two-Factor Authentication (2FA), and Check your statements.

Editor's Note: Great 12 slide presentation about the basics from the CSO's prospective. Just thought we'd offer it.  csoonline.com

Body Shop Sues Verifone In FACTA Credit Card Digits Suit
The Body Shop hit electronic payments company Verifone Inc. with a third-party complaint on Thursday in a suit accusing the cosmetics retailer of printing too many digits of credit card numbers on customer receipts, saying any credit violations are actually Verifone's fault.

The Body Shop is facing at least two suits alleging breaches of the Fair and Accurate Credit Transactions Act for issuing point-of-sale customer receipts that contain the customers' private credit card account information in plain view.

But Buth-Na-Bodhaige Inc., doing business as The Body Shop, says the payment processor company it hired for credit and debit sales sold them a lie. Verifone not only misled the retailer to think they were doing business with the cream of the payments crop, it stayed mum about its known failures to mask customer data on receipts, exposing the soap and skincare shop to potential FACTA liability and opening it up to costly litigation, the company said.

With that, Verifone failed to do what its contract required of it, The Body Shop said, which was to provide software that properly truncated credit and debit card numbers.  law360.com

Mobile Security is huge concern for Millennials
Half of millennial smartphone users in North America and the UK said their concerns about the security of their data were a barrier to conducting more transactions via mobile. And just as many, 40%, respondents said they were worried about identity fraud.  emarketer.com


Specialty fashion boutique protects merchandise and improves operations with Axis' small business surveillance solution

Swank Boutique integrates an AXIS Companion solution into two storefronts to deter shoplifters and enhance operational efforts.

Axis Communications, the market leader in network video, today announced that Swank Boutique has deployed AXIS Companion in both of its small retail locations. With this solution, the specialty women's fashion store has significantly improved their operational and surveillance measures.

A selection of AXIS Companion Dome V cameras are installed to protect Swank Boutique's storefronts in Spokane, WA, and Boise, ID. Employees are able to monitor and react to incidents both on-site and remotely using AXIS Companion video management software and its mobile client. Using the AXIS Companion Recorder at each location, up to a month of video can be recorded and stored for easy retrieval.

"We haven't had a reliable security system in the past. We try to rely on it but then what we need is not there. We are very excited about the AXIS Companion as Swank Boutique doesn't put up with shoplifting. With the features for viewing on my mobile devices, we will be able to easily see what is going on at each location," said Jody Mallonee, founder and owner of Swank Boutique.

Swank Boutique offers women's accessories, jewelry, small gifts and clothing that can slip off hangers or fall victim to sleight of hand quite easily, making shoplifting attempts common. Prior consumer-grade cameras from a number of manufacturers did not provide high resolution video to stop these incidents. Swank Boutique employees now use AXIS Companion to investigate live video to see specifically if patrons may be trying to hide mischievous activity.

"AXIS Companion provides Swank Boutique a much needed sense of security. The solution allows the Boutique to decrease shrink and gain operational control and flexibility that otherwise would not have been possible," said Larry Chay, Small Business Program Manager at Axis Communications.

Read more here.

Live interviews from the NRF Big Show January 2016

Organized Retail Crime
The Great Debate #1

John Matas, VP of AP/Investigations & ORC, Macy's; Millie Kresevich, Dir. of AP, Luxottica; and Scott Sanford, Dir. of Investigations & Training, Barnes & Noble

How big is the ORC problem and how should it be defined? How accurate is the $30 billion estimate? What are the implications of the NRSS' finding that external theft has surpassed internal theft for the first time ever? And how are the current decriminalization trends going to impact ORC long-term? Joining us to tackle these complicated questions are John Matas, VP Asset Protection/Investigations & ORC, Macy's; Millie Kresevich, Director, Asset Protection, Luxottica; and Scott Sanford, Director of Investigations & Training, Barnes & Noble, Inc.

Episode Sponsored By:

LPNN Quick Take #25

Amber and Ed Wolfe (WG Security) discuss brain surgery and rocket science in this LPNN Quick Take.

Solution Providers: Have a video or commercial you want to publish? Contact us

Over the next few weeks it will be open season on online shoppers
There will be security breaches and it will be interesting to see how quickly online retailers deal with them. Retailers need to make sure that they increase their security over this period as the increased number of visitors to their sites will include those with bad intentions.

NTT Security has released the results of a survey asking shoppers what they expected from online retailers. The majority 80% said that more transparency and honesty when a security breach took place was essential. However, a security breach would not stop a third of people continuing to shop with a online retailer.

The willingness of more than 30% of those surveyed to continue shopping with a breach retailer is a surprise. Some of the respondents were even willing to change their passwords post breach even if not prompted by the retailer. Why they would need prompting is anyone's guess. Ironically there were a number of respondents who felt that retailers should insist on stronger passwords to start with and force users to change them regularly.

Shoppers also want online retailers to use secure payment systems. Data encryption is beginning to become the accepted norm but does not mean that it is always good enough. Many sites use simplistic encryption or even older mechanisms that are known to be flawed.  enterprisetimes.co.uk

Will we see 15.6% Increase?
Retailers brace for Black Friday e-commerce

Online spending is headed higher, as usual, and the Black Friday weekend sets the pace for the holiday season.

Despite a jolting downturn immediately after Election Day, online retail spending is ramping up ahead of the five-day shopping stretch that starts on Thanksgiving and runs through Cyber Monday, the Monday after Thanksgiving. The question is, how much will consumers increase their online spending?

If online spending trends continue as they have throughout 2016, it could be a good season for e-retailers. Online retail sales reached $93.67 billion in Q3, a 15.6% increase compared with the same time last year, the U.S. Commerce Department reported Thursday.

The three major shipping carriers expect to handle record package volume this holiday season, with the U.S. Postal Service predicting it will handle 750 million parcels this holiday season, up 12% from the 2015. United Parcel Service Inc. projects it will deliver more than 700 million packages in November and December, up 16.7% from 600 million, and FedEx Corp. expects a 10% jump to about 385 million packages from 350 million a year ago.  internetretailer.com

Amazon.com's Marketplace Concept Spreads to Other Retailers
Crate & Barrel, taking a page from Amazon.com Inc., is partnering with outside sellers to boost the number of items available to shoppers on its website.

Wal-Mart Stores Inc. and Macy's Inc. are among the other retailers that have opened their e-commerce sites to third parties as a way to expand their reach with consumers.

More than 250 retailers have added this type of capability in the past couple of years, including Belk Inc., Saks Fifth Avenue and Lord & Taylor, says RevCascade, which developed a platform that connects hundreds of retailers and vendors.

Still, it comes with some risk. Offering outside items on websites can open retailers to problems if the vendor isn't able to adhere to their standards. Amazon and others have increasingly struggled with issues involving counterfeit goods and unauthorized sellers.

Consumers typically don't even realize their order is coming from elsewhere. The only differences may be packaging or shipping times. wwsj.com

Wal-Mart kicks off Cyber Monday on Friday

Bath & Body Works' e-commerce sales soar nearly 30% in Q3

ORC Leaders Series

This Week's Leader
Ben Dugan, Investigations Manager, Walgreens
Their leadership story

Read about the other 'ORC Leaders' Here

Baltimore, MD: Woman indicted in $61,000 Victoria's Secret Refund Fraud Scheme
A Baltimore woman was indicted this week by a federal grand jury for claims she defrauded Victoria's Secret by returning stolen merchandise for profit. Marie Joy Tanamor-Steffan, 42, could face up to 20 years in prison for each of seven counts of wire fraud and up to 10 years for passport fraud. Prosecutors allege she shoplifted items from Victoria's Secret locations in Maryland, Virginia and other states, then exchanged the items at another store for items that cost slightly more. The locations allegedly targeted included stores at Towson Town Center and The Gallery at Harborplace. The store allowed customers who didn't have a receipt to exchange or return items for store credit, as long as they provided a driver's license, state identification or passport.

The store limited how much a customer could get in such returns in a 90-day period. Tanamor-Steffan used a Philippine passport, but allegedly altered the passport number for each exchange to get around the store limit. She then paid the difference due with her debit card and got a receipt. She then allegedly returned the items, with the refund being credited to that debit card.

Prosecutors also allege she conducted a similar scheme at a Home Depot location. She would allegedly go to the store with a receipt for merchandise she didn't bring. She would allegedly select the items from store inventory then take those items to customer service to return them.

Prosecutors also seek the forfeiture of at least $61,322, the alleged proceeds of the fraud.

View the full press release from the Department of Justice here. Thank you Joe Hajdu, Lbrands Loss Prevention, National Investigations team, the Home Office Investigator who initiated this case, for submitting this article.

Suisun City, CA: 5 Arrested in Shoplifting Operation; collaboration of Walmart LP and Police
Five people were arrested at a Walmart store in Suisun City on Friday by plainclothes police officers conducting a shoplifting enforcement operation. Officers, with help from store-loss prevention employees, conducted the operation at the Walmart Supercenter. "Plain-clothes police officers and loss-prevention staff were strategically deployed in the store and the immediate area," police said. Police said they would continue to work collaboratively with Walmart to deter theft through a variety of enforcement and prevention strategies. patch.com

Gastonia, NC: $1 million bond for Rite Aid / Dick's Shoplifter who attempted to run over Police Officer
A Belmont woman possessed heroin, a crack pipe and stolen property when she tried to kill a Gastonia police officer Friday. Lacey Lynch has been charged with 10 felonies and six misdemeanors before she was given a $1,061,000 bond by a county magistrate.

Lynch, 31, is accused of conspiring with Robert Bartlett to steal razors, hair care and other products from a Gastonia Rite-Aid, valued at $300. She also targeted the Dick's Sporting Goods taking away hats, Nike shirts and a The North Face jacket, according to arrest records. Arrest reports say Lynch tried to run over Officer A.E. Johnson with the Gastonia Police Department, that she attempted to kill him with malice and with a specific intent to kill that was formed after "premeditation and deliberation." They also say she was driving recklessly with wanton disregard for the rights and safety of others. gastongazette.com

Teterboro, NJ: Trio steals $1,600 in items from Walmart
The shoplifters stole various items - and food - valued at approximately $1,600, police said. Police said Biagetti, Pressley and James had been "identified for shoplifting three previous times" at the Walmart store. The three allegedly stole $426, $908 and $1,118 in those incidents. northjersey.com

Barboursville, WV: Police arrest Huntington Mall shoplifter with $1,600 in merchandise
Annette Devries was arrested on two counts of felony third-offense shoplifting, grand larceny and on an active Kanawha County warrant for grand larceny Nov. 9 after allegedly stealing $1,663.38 in merchandise from Macy's, Rosetree Boutique and Go! Calendars in the Huntington Mall. Devries was found with "several retail theft and shoplifting priors (convictions)." herald-dispatch.com

Waterbury, CT: Man uses magnet in attempt to steal video games
A Waterbury man is facing charges for allegedly using a magnet to remove the security devices on video games in an attempt to steal them. Salvatore A. Ferraiolo was arrested last week on charges of possession of a shoplifting device, risk of injury to a minor and attempted larceny. Ferraiolo was seen by loss prevention employees at Target using circular magnets to remove the security devices off video games. He was with a 14-year-old boy at the time. Ferraiolo was allegedly seen putting one of the games in his pocket and walking toward the front of the store. Before he walked out, police say, he saw a police officer, took the game out of his pocket and placed it on a shelf. centralctcommunications.com

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Visit the ORC Resource Center

Shootings, Stabbing & Bomb Threat

Anchorage, AK: Fred Meyer Loss Prevention Agent stabbed during apprehension; Critical Condition
A loss prevention employee at Fred Meyer in Anchorage was taken to the hospital with a critical stab wound to the neck Sunday evening. The victim was taken to the hospital with a "critical stab wound," but was still conscious and breathing. Police say there is a suspect in custody. ktuu.com

SStockton, CA: Two teens, believed to be responsible for more than a dozen of Armed Robberies, shot by police
Two teenagers suspected of robbing more than a dozen stores and restaurants at gunpoint are hospitalized after police in Stockton, Calif. say they were shot by officers after pulling off yet another heist. Police say 18-year-old Joe Ortiz and 19-year-old Serrill Galloway are in critical but stable condition after being shot by two officers as they and a third robber walked out of a Wingstop restaurant they had just held up around 9:00 p.m. Friday. When one of the suspects, armed with a shotgun, pointed it at the officers, the officers opened fire. blastingnews.com

Jupiter, FL: 17 yr old faces Attempted Murder charge in Home Depot shooting; shooter charged as an Adult
A Lake Park teen is facing a charge of attempted first-degree murder in the shooting of a man outside the Home Depot on Nov. 3. Travious Harrell, 17, is being held without bond at the Palm Beach County Jail. Riviera Beach police took him into custody Nov. 4 after he got into a car chase and crashed. Prosecutors decided this week to charge him as an adult. Jesus Manuel Perea-Ortiz, 36, was shot in the side during the robbery and is recovering from surgery. He and another man were standing under an overhang outside the Home Depot, at about 5:40 a.m. Nov. 3 as they waited for the store to open. palmbeachpost.com

Gloucester, MA: Bomb threat on social media closed Wal-Mart for 3 hours

Robberies & Thefts

Johnson City, NC: Shoplifters flash gun at Belk Loss Prevention agent during stop Police said that on Saturday, Jonathan Buckner, 34, and Dena Banks, 33, tried to leave Belk on 2011 N. Roan St. with unpaid merchandise. When a loss prevention employee attempted to stop the pair, Buckner flashed a gun at the employee and the two fled the scene. Shortly after, a State Trooper stopped the suspects' vehicle, and took both into custody. johnsoncitypress.com

CVS robber gets away after driver collides with Dallas Police car
A robber who held up a CVS on Saturday in Oak Cliff got away after a Dallas police car collided with a motorist while responding to the robbery. As the responding Officer was trying to drive through the intersection at West Clarendon Drive, a motorist crashed into the front passenger door of the squad car. No one was injured in the collision. dallasnews.com

Brandon, FL: JC Penney Loss Prevention Agent 'chokes alleged thief on the ground even AFTER she claims to be three months pregnant'
A JC Penney Loss Prevention Agent pinning an alleged thief to the ground attracts jeers and horrified gasps after the woman he is restraining claims she is pregnant - and he continues to lie on top of her. At one point the worker, apparently a loss prevention guard at American chain JCPenney, appears to apply a choke-hold to the woman and is shouted at by shoppers who have stopped to watch the incident. The woman claims that she did not run when confronted by the guard because she is three months pregnant and adds: "You're squeezing yourself on me, get off of me". The pair continue to wrestle as the woman tries to sit up, before other shop staff arrive to defuse the confrontation. mirror.co.uk

Midway Gas Station employee stole $30K from Store Safe

Myrtle Beach, SC: Police to increase patrols during holiday season when crime typically spikes

UK: Australia: Michael Hill Jewelers at Bunbury Forum Shopping Centre in Wollaston, AU, reported a Burglary on 11/20

Wellington, FL: Jewelry Store Smash and Grab thieves take 50+ swings at a window, leave with nothing

Kay Jewelers in the University Mall, Carbondale, IL reported a Diamond Switch on 11/20, item valued at $2,249

Zales in the Columbia Mall, Columbia, MD reported an Attempted Distraction Theft, no merchandise was lost

Daniels Jewelers in Inglewood, CA reported an Armed Robbbery on 11/20

Jared the Galleria of Jewelry in the Tuttle Crossing, Dublin, OH reported a Grab & Run on 11/18, item valued at $7,000

Credit Card Fraud

Quincy, MA: Police seek suspect in $1,100 Marshall's credit card theft


Counterfeit Stores Keep Popping Up in Queens
Counterfeiting Trade Settles Into a New York Standby: Self-Storage Units

At a CubeSmart self-storage building in Ridgewood, Queens, three units - 5153, 5154 and 5156 - were raided, and one was raided last year as well for the same reason. Their contents had most likely been shipped from China in large containers. Inside the lockers were hundreds of purses - counterfeits of the high-end handbags sold in flagship stores eight miles away on Manhattan's Fifth Avenue.

The setting for the raid, far removed from the traditional black-market operations in Chinatown, suggests a continuing game of hide-and-seek. He said he had seen vendors on Canal Street lead small groups of tourists to a storage center a few blocks away, on Spring Street, and enter. Soon after, the tourists would exit, each one holding a bag.

The police have raided several storage buildings in Queens neighborhoods not known for tourist foot traffic, but where suspects had arranged to meet buyers.

The raid on CubeSmart in Ridgewood this month was not the first. Last year, officers searched seven lockers there and seized "a massive amount" of items, according to a criminal complaint, and arrested three people. One of those lockers, 5153, was involved in this month's investigation as well.  msn.com

AMF Bowling - Alameda, CA - Shooting/ 1 man killed
Baseline Liquor - Rialto, CA - Shooting/ 3 wounded
Bob's Foreign Auto Parts - Merced, CA - Burglary
Britches & Boots - Terry, MS - Burglary
California Dreaming - Columbia, SC - Armed Robbery
C-Store - Seattle, WA - Shooting - 5 wounded
C-Store - Fountain, NC - Armed Robbery
CVS - Dallas, TX - Robbery
Dollar General - Sedalia, MO - Armed Robbery
D&D Tire Service - Alton, IL - Burglary
Dunkin Donuts - Immokalee, FL - Armed Robbery
Family Dollar - Omaha, NE - Armed Robbery
Goodwill - Anderson County, SC - Shooting
Ks Jr Market - Los Angeles, CA - Shooting/ 1 man wounded
Kum & Go - Omaha, NE - Armed Robbery
Little Caesars - Minneapolis, MN - Shooting/ man killed
Liquor Store - Chicago, IL - Police Shooting/ man killed
McDonalds - Norfolk, VA - Shooting/ 1 man injured
Shop n Gas - Fresno County, CA - Armed Robbery/ clerk wounded
Slice Pizza - Towson, MD - Burglary
Sprint - St Joseph, MO - Burglary
Sunoco - Tallahassee, FL - Armed Robbery/ Male Suspect shot and killed by employee
Sunoco - Dayton, OH - Armed Robbery / clerk wounded
Walmart - Sedalia, MO - Armed Robbery
Walgreens - Davenport, IA - Armed Robbery
Wingstop - Stockton, CA - Armed Robbery
Z1 Xpress - Manchester, NH - Burglary
7-Eleven - Baltimore, MD - Armed Robbery
7-Eleven - Long Island, NY - Armed Robbery


Daily Totals:
15 robberies
6 burglaries
9 shootings
4 killed

 Featured Job Spotlights

Vice President Asset Protection
Grand Rapids, MI

The Vice President of Asset Protection is responsible for strategic oversight and direction of Meijer's Asset Protection programs for the Stores, Distribution, Manufacturing and Corporate functions at Meijer. This executive position is accountable for the development and implementation of Asset Protection programs including Shrink Reduction, Risk Mitigation, Safety and Security Plans, Training, Investigations and Analytics to drive overall operating efficiencies while supporting the Company's strategic focus of a "Customer First" experience...



Director, Loss Prevention & Safety
Westlake Village, CA

The purpose of this job is to develop and implement programs and activities for the Loss Prevention department, to include inventory control and shrinkage protection, investigations, safety and health, and bad debt...


Director, Supply Chain Loss Prevention and Safety
Perris, CA

The Director of Loss Prevention is responsible for achieving the shortage and safety goals set for the Supply Chain. This is done by supervising and promoting Loss Prevention initiatives and programs, and by developing and maintaining a strong collaborative partnership with Operations and Human Resource business partners...

Director Loss Prevention
Dallas, TX

The National Loss Prevention Director will create and lead Loss Prevention programs for corporate owned/managed units. Create and review Loss Prevention program processes in stores to drive shrink reduction and bottom line profits. Provides leadership to operations teams and stores in the management of critical incidents...


Loss Prevention Director
Charlotte, NC

Design and develop programs and processes to reduce shrink, protect company assets, and improve Loss Prevention operational efficiencies.
Essential Responsibilities:
• Provide direction and supervision to the Loss Prevention corporate and field staff
Direct 4 corporate level staff (1 manager level and 3 specialists) and 6 field Loss Prevention Managers...

Director, Loss Prevention
New York, NY

Maintain inventory levels and reduce loss. Responsible for developing and maintaining the strategy for reducing shrink and increasing profitability within the Fashion division. Building programs to sustain a high level of Loss Prevention awareness in our boutiques, and support our MBR partners and corporate partners...


Global Security & Retail Loss Operations Manager
San Francisco, CA

The Global Security & Retail Loss Operations Manager will be responsible for the strategic planning and execution of projects/programs. You will ensure that projects are completed on schedule and to the scope established and agreed upon with key stakeholders...


Regional Loss Prevention Manager
Los Angeles, CA

Business Impact of this Position
Complete weekly schedules, taking into consideration all cost saving measures whenever possible.
Teach and train store associates in security, store operations, asset protection policies/procedures and how to reduce shrink and other related store expenses...

Manager, Loss Prevention and Safety, Distribution Center
Hagerstown, MD

The LP and Safety Manager position is responsible for managing all aspects of loss prevention and safety for an assigned distribution center to reduce team member accidents and financial losses within the facility. • Conduct training on all loss prevention and safety related topics to provide the facility with an educated and aware team member base...


Specialist, Asset Protection
Miami, FL
The specialist, asset protection will oversee the protection of company assets within an assigned group of stores. This position will execute the asset protection program designed to minimize inventory shrink, workers compensation claims, general liability claims, cash loss and bad checks...

Regional Loss Prevention Manager
Bay Area, CA
Job responsibilities include, but are not limited to the following:
• Conducts internal investigations related to theft, business abuse, and safety violations by conducting interviews, determining course of action, and writing reports. • Formal interview training, i.e. Wicklander-Zulawski or Reid Techniques...


Loss Prevention Specialist
Irvine, CA

Hourly position reporting directly to the RSC Loss Prevention Manager. Independently audits for compliance to Company Policies and Procedures. Uses results to further direct efforts toward specific training and development needs of the Distribution Center...

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Justin Maiorana promoted to Regional Asset Protection Manager for Harris Teeter.

Justin has been employed with Harris Teeter since May 2012 as an Asset Protection Specialist. Prior to Harris Teeter, Justin has worked for Kohl's, TJX, and Tops Markets holding multiple levels of Loss Prevention and Operational positions throughout the east coast. 

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Don't Just Find a Mentor. Be a Mentor
There's no argument that having a mentor is invaluable as you progress through your career and develop your skills, but there is so much value in being a mentor as well. There's much to gain from offering your time, empathy and knowledge to an ambitious mentee! Make a difference

Why You Need a Mentor to Point Out Your Flaws -- and Your Potential  If you want to grow in our career, you need people in your life that will give you feedbac, tell you what you need to hear. Success means hard work and discomfort, and that's what a mentor is for: to help you through growth and to push you. Get to the next stage 

Last week's #1 articles --

This Simple Exercise Can Make You (and Your Team) Wildly More Successful  Not every person has the same definition of success, so every person won't go about reaching for success in the same way. By looking at success in this way, you can better understand how you can reach it. Best version of yourself

What Great Leaders Do Every Single Morning  Mornings are incredibly important for everyone, especially great leaders. What do they do in the morning hours that everyone else is missing? Their secret is simple. Wake up early

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It's always the basics, the simple things

The simplest things can always have the biggest impacts. From having a firm hand shake, turning off your cell, not chewing gum, shining your shoes, cleaning your briefcase, having multiple copies of your resumes, getting business cards from everyone you interview with, taking the water they offer, stopping by the facilities merely to clear your head, making direct eye contact, and making sure you wear a smile and you're upbeat with everyone you meet. These are the basics of every successful interview. And it seems that many great executives lose opportunities because they don't practice the basics.

Just a Thought,

Gus Downing

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