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NRF Big Show 2018
Jan. 14-16

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LPRC Research Update
Stuart Strome

LP/AP Supports Total Enterprise Success
Read Hayes, PhD
Tom Arigi

Future of LP: Innovation, Evaluation, Collaboration
Read Hayes, PhD
John Voytilla
Brian Bazer

Introducing the LPRC
Gus Downing



2016 ORC Report

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Consumers and retailers win big over Thanksgiving holiday
From Thanksgiving Day through Cyber Monday, more than 174 million Americans shopped in stores and online during the just-concluded holiday weekend.

Average spending per person over the five-day period was $335.47, with $250.78 - 75 percent - specifically going toward gifts. The biggest spenders were older Millennials (25-34 years old) at $419.52.

Retailers' technology investments paid off with consumers seamlessly shopping on all platforms through the long weekend. The survey found that over 64 million shopped both online or in stores. In addition, over 58 million shopped only online, and over 51 million shopped only in stores. The multichannel shopper spent $82 more on average than the online-only shopper, and $49 more on average than those shoppers who only shopped in stores.

Top shopping destinations included department stores (43 percent), online retailers (42 percent), electronic stores (32 percent), clothing and accessories stores (31 percent), and discount stores (also 31 percent). Some of the most popular gifts purchased included clothing or accessories (58 percent), toys (38 percent), books and other media (31 percent), electronics (30 percent) and gift cards (23 percent). nrf.com

The USS Foundation 6th Annual Thanksgiving Care-A-Van
Feeds Another 200 Families

The USS Foundation, a charitable, non-profit organization dedicated to helping children in need, partnered with the City of Fontana Police Department to conduct their sixth annual Thanksgiving Care-A-Van, Tuesday, November 21, during which, they hand-delivered 200 full Thanksgiving meals to families need.

The non-profit organization and its volunteers, accompanied by a cavalcade of Fontana police officers, visited two local communities impacted by financial hardship, where they provided turkeys, pies and a bevy of holiday-associated sides and fixings.

Los Angeles' Channel 4 News had personnel on site to cover the worthy endeavor and released a video of their media coverage of the event.

The Thanksgiving Care-A-Van is not the only charitable event the USS Foundation is participating in this holiday season; next month the organization will host their fourth consecutive Holiday Merrython program, December 12 - 14. The Holiday Merrython is a series of community outreach events and programs conducte
d within the span of just a few a days. This year's events include visit to special need's classes at several local elementary schools as well as a children's hospital.

This is the sixth year the USS Foundation has brought its Thanksgiving Care-A-Van program and these activities to local communities and families in need. Learn more about the USS Foundation and the Holiday Merrython program at http://ussinnovate.com/uss_foundation/.

3xLOGIC Ranks 353rd On Deloitte's 2017 Technology Fast 500
3xLOGIC, Inc., a provider of integrated, intelligent security solutions, has announced it ranked 353rd on Deloitte's Technology Fast 500, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. 3xLOGIC grew 227 percent during this period and this is the 3rd year in a row the company has received this distinction.

3xLOGIC's chief executive officer, Matthew Kushner, credits the company's VIGIL Trends business intelligence solution and the unmatched value proposition it delivers to the retail market for the company's continuing explosive revenue growth. sourcesecurity.com

Radio Shack Robbery Could Spur a New Era in Digital Privacy
U.S. Supreme Court to Rule on Phone Data Seizures in Investigations

The case that could transform privacy law in the digital era began with the armed robbery of a Radio Shack store in Detroit, a couple of weeks before Christmas 2010. In the next three months, eight more stores in Michigan and Ohio were robbed at gunpoint. The robbers took bags filled with smartphones. Their own phones would help send them to prison.

On Wednesday, the Supreme Court will consider whether prosecutors violated the Fourth Amendment, which bars unreasonable searches, by collecting vast amounts of data from cellphone companies showing the movements of the man they say organized most of the robberies. Experts in privacy law said the case, Carpenter v. United States, No. 16-402, was a potential blockbuster.

"Carpenter could be the most important electronic privacy case of the 21st century," said Jeffrey Rosen, president of the National Constitution Center, a nonprofit group devoted to educating the public about the Constitution. In a pair of recent decisions, the Supreme Court expressed discomfort with allowing unlimited government access to digital data. It limited the ability of the police to use GPS devices to track suspects' movements, and it required a warrant to search cellphones. nytimes.com

Cyber Week Certification Sale
30% off LPQ and LPC courses - until Friday, Dec. 1st

If you've been considering a professional certification to enhance your career in Loss Prevention or Asset Protection, then now is the time to take advantage of our Cyber Week Certification sale!

Only Until December 1st: Take 30% off the LPQ course ($148.50 savings) or LPC course ($238.50 savings).  Learn more here.

Employees Fear Retaliation In Calling Out Corporate Fraud, Report Finds
While most corporations are hesitant to admit it, fraud initiated by a company's own employees is quite common - and incredibly expensive. Research earlier this year found corporate fraud to be at record-high levels. Estimates from the Association for Financial Professionals (AFP) found that more than a third of fraud attacks on the enterprise came from within the organization itself.

The type of fraud an employee may deploy varies greatly, from a seemingly benign inflation of figures on expense reports, to misuse of corporate cards or even the sale of company information and passwords.

Though difficult to detect, internal fraud has a massive impact on the bottom line. A report from Statistic Brain published in September calculated employee theft amounts to $50 billion every year, with 75 percent of employees surveyed admitting they have already stolen from their employer at least once.

One of the biggest deterrents to fraud prevention, the experts noted in their report, "Encouraging the Reporting of Misconduct," is that often employees fear retaliation in the workplace if they speak out against suspected fraud - which poses a major barrier to fraud detection, the Collaboration noted, as employees are the first (and often best) line of defense against fraud. pymnts.com

Big League ORC at the Top Level - $84M Organized Rebate Fraud
'I cheated customers and I did it well,' former Pilot Flying J sales exec tells court
This is the full story - Whistleblower and All

Brian Mosher considered himself a master at the game of defrauding trucking company customers, and he told jurors Monday that he made sure two of his bosses knew it.

"I was hammering for a promotion with the discount savings my (fraudulent) manual rebates created for Pilot," Mosher testified in U.S. District Court in Chattanooga. "I used manual rebates to try to position myself for promotions."

Mosher said he went over spreadsheets with Pilot Flying J's then-president, Mark Hazelwood, and its current chief executive officer, Jimmy Haslam, that detailed how much cash he "saved" Pilot Flying J, a truck stop and convenience store company that Forbes magazine calls the 15th largest private company in the United States, by paying trucking firms a much lower discount on diesel fuel purchases than he promised.

Mosher, along with 13 other former executives and sales support staff of the nation's largest diesel fuel retailer, has pleaded guilty. Two others were granted immunity.

Pilot Flying J's board of directors has confessed criminal responsibility to the tune of $92 million in fraudulent profits and has entered into an agreement with federal prosecutors to pay $92 million in fines and another $85 million in restitution to more than 5,000 customers. usatoday.com

Top Supply Chain Risk
Cyberattacks and New Regulations Top Supply Chain Resilience Report

IT and telecommunications outages; cyber attacks; and loss of skilled employees are the top three causes of supply chain disruption, according to the Business Continuity Institute (BCI)'s Supply Chain Resilience Report.

The report found that a majority of enterprises do not have full visibility of their supply chains and have experienced at least one disruption.

Unplanned IT or telecommunications outages rank at the top of supply chain disruptions, at 48%, causing customer complaints, brand reputation damage, loss of productivity, loss of revenue and stakeholder concern.

When asked about the top potential disruptions for the next 12 months, survey respondents indicated concern over cyberattacks and data breaches (60%) and IT and telecommunications outages (59%). Terrorism and incidents related to product quality and health and safety also ranked among the top 10.

North America: unplanned IT or telecommunications outages; cyber attacks and data breaches; adverse weather; outsourcer failure; and loss of talent/skills. securitymagazine.com

Christmas Anti-Theft Teams in Fairfax County Malls Start Strong
Bust ORC Team of 4 Hitting 13 Stores

The Fairfax County Police Department said its teams working at Tysons Corner Center arrested four women from New York who stole more than $29,000 worth of merchandise. They said the women hit 13 different stores to steal the items.

Investigators said the women are part of an organized retail crime group hitting stores across the country. Their alleged crimes led to 23 felony charges and three misdemeanor charges.

Police said the CATT groups are working Tysons Corner Center, Tysons Galleria, Fair Oaks Mall, and the Springfield Town Center. Last year, the teams collectively recovered more than $315,000 in stolen merchandise and arrested more than 700 people. nbcwashington.com

New York City's 5th Avenue - Highest Retail Rent in The World, $3,000 psf
5th Ave. between 49th Street and 60th Street. That number was unchanged from the year prior. Other leading streets in the United States include Rodeo Drive in Beverly Hills (US $875), Union Square in San Francisco (US $700), North Michigan Avenue in Chicago (US $550) and Lincoln Road in Miami (US $300). retailinsider.com

Does this fit into your Total Retail Loss program?
Study: Delivery issues could cost retailers more than $1.5 billion in lost revenue

Almost half (40%) of shoppers said delivery is the single most decisive factor in the shopping experience. Yet, delivery issues could cost retailers $333 million this holiday season, not including an additional $1.5 billion in potential lost revenue from shoppers who won't return after a poor experience.

According to data, a variety of issues could impact retailers delivery efforts. Incorrect addresses among 17.5 million orders could cost retailers $162.2 million. Retailers that experience 11.8 million "return to sender" orders could lose $102.5 million.

Meanwhile, damages among 7.8 million orders could cost retailers $67.7 million. Delays on 48.9 million orders are a $1.2 billion lost revenue opportunity, and failed delivery attempts for 46.9 million orders could cost companies $368.5 million. chainstoreage.com

Alaska's Newest Crime Reform Bill
On Sunday, Gov. Bill Walker signed into law Senate Bill 54, a move in large part intended to address issues with predecessor bill Senate Bill 91, the sweeping crime reform bill passed in 2016. "The passage of SB 54 helps to build a [sic] Safer Alaska," said Gov. Walker in a written statement released Monday. "While some portions of the legislation may need to be addressed by the court system, this law is an important first step in returning some important tools to the law enforcement community."

The theft of property valued at less than $250 can now land criminals in prison. For the first conviction, courts can sentence a person to up to five days in jail; for the second, a person may be sentenced to up to 10 days in jail; and for a third offense, there can be a 15-day jail sentence. Upon a fourth conviction, the offense will be increased to a Class A Misdemeanor, or Theft in the Third Degree, which in most cases is punishable by up to 30 days in jail. ktuu.com

Florida: Could raise Felony threshold to $1,500 from $300; House Bill 713 referred to Criminal Justice Subcommittee

FedEx worker killed in third hub fatality in 40 months

Rite Aid transfers first 97 stores of the 1,932 set for sale to Walgreens

Macy's NYC Herald Square flagship worth $3.3B - Macy's Total Real Estate $16B

Arby's buying Buffalo Wild Wings in deal valued at $2.4B

New York & Company Acquires Women's Plus-size Fashion to Figure - 26 Stores

Cherry Hill, NJ: Man Pays $10K Worth of Layaway Orders at Toys R Us

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NRF LP Council to be Honored at the D&D Daily's
Annual Dinner Party/Reception at the
NRF Big Show in January 2018

The D&D Daily will be honoring the NRF LP Council at this year's "Live in NYC 2018" dinner party and reception during the NRF Big Show in New York City on Tuesday, January 16, 2018. We'll be recognizing the group for its decades of leadership and guidance in defining, educating and molding the industry, and for producing the largest retail LP/AP conference in the world.

"The NRF LP Council is the premier example of selfless Asset Protection professionals who give more than they take and are the leaders who truly protect the retail industry, its people, assets and our brands!" said Bob Moraca, Vice President of Loss Prevention, NRF. "We all know that Loss Prevention is a team sport, and these are the champions who have helped us win the day over the last three decades. It is an honor to be involved with such a great family of professionals."

"For over 30 years, this group of industry leaders have dedicated themselves to helping to educate, advance, and guide their fellow colleagues and the entire retail industry on Loss Prevention, Asset Protection and shrinkage reduction efforts," said Gus Downing, Publisher & Editor of the D&D Daily. "Their Loss Prevention endeavors have contributed billions of dollars to retailers' bottom lines and have helped to build and sustain store safety measures for the associates, consumers, retail assets and our brands across the globe."

Each year, the NRF LP Council, comprised of senior LP executives from diverse retail sectors, meets to discuss common problems confronting the retail industry and to share new ideas on product and program results. The Daily's evening reception will take place at Maloney & Porcelli restaurant directly after the LP Council's meeting at the Javits Convention Center on Jan. 16th.

"Their contributions and accomplishments often times go unspoken," Downing adds. "We at The D&D Daily are humbled by the opportunity to honor the dozens of executives who've served over the last 30 years and the dozens who are now serving on the NRF's LP Council as they continue to steer the industry into the future during this high-tech, higher risk and transformational period."

The D&D Daily will also be publishing a series of articles on the past leaders, accomplishments and history of the NRF LP Council and the role they played in helping to develop this industry and the NRF LP/AP efforts.

About the NRF LP Council
The NRF LP Council is the premier retail industry association for senior loss prevention executives and serves as the industry's primary voice on LP. The council provides unique networking opportunities and educational programming, and collaborates with other NRF communities, government agencies and other commercial facilities to develop comprehensive research and connect with industry peers.

About 'Live in NYC' 2018 at the NRF Big Show
LP/AP's signature New Year's event is expanding from one day to two this year, featuring the industry's only LIVE streamed LP conference on Monday, Jan. 15th filmed at Lord & Taylor's historic flagship store's theater, and a reinvented dinner party on Tuesday, Jan. 16th honoring the NRF LP Council. Get involved here!

About The D&D Daily
The #1 digital news source for Retail Loss Prevention, Asset Protection and IT Security, the D&D Daily delivers real-time news, information and industry trends to help executives navigate the rapidly changing retail world.


Hackers target Victoria's Secret shoppers in run-up to Christmas
Hackers are conspiring to attack Victoria's Secret customers ahead of the busy Christmas season, security experts have warned. Cybercriminals are preparing for a leap in online shopping during the festive period by offering tools to hack the lingerie brand and its customers.

Researchers at Israeli firm CyberInt found hackers are also selling customers' accounts, indicating a potential security breach, although it could not verify the accounts were real.

The accounts were up for sale in rubles, suggesting they had been obtained by Russian online criminals that are now looking to sell them.

The researchers also found a stockpile of tools on the dark web used to target customers, including fake smartphone apps masquerading as the official Victoria's Secret app, and a list of vulnerabilities on its website. telegraph.co.uk

Survey: Clothing Retailers Rank Lowest in Managing Critical Security Processes
In the backdrop of Black Friday and the ensuing holiday season, security ratings firm SecurityScorecard released a survey highlighting how the retail industry often fails to manage critical security processes. The firm analyzed around 1,924 companies between January and October, 2017, for the survey. The study pointed out that the retail industry ranked fifth among the major U.S industries, where the bottom performers were the clothing retailers.

Retailers suffered more than 4,000 security incidents over the last year, the report says. "Compounded with the fact that a cyberattack may increase a company's churn by 2.9 percent, having poor cybersecurity health can be a real threat to the financial viability of companies in this industry."

A particular weakness in the retail and e-commerce sector involves application security. Web applications have grown in importance and are a tempting target for hackers, but such applications haven't kept up with increasing security demands. The retail sector ranks near the bottom in terms of cybersecurity performance, the report says, and it's getting worse. "This year, web application exploits were one of the most common cybersecurity attacks against e-commerce retailers, accounting for 13 percent of all attacks," the report says.

The retail industry also finished dead last in the area of "DNS Health," which is critical for the authenticity of emails.

"There were more poor performing clothing stores than poor performing department stores, car dealerships, food stores, grocery/pharmacy stores, wholesale retailers, office supply stores, and stores selling sports good combined."

The root of the problem can be tracked to the "decentralized ownership of technology in brick-and-mortar shops," the report says. In such instances, unqualified personnel may have been installing critical equipment, such as WiFi networks. The result: Vulnerabilities are introduced into the network that remain undetected until it's too late. cisomag.com brinknews.com

Mobile Commerce's Most Dangerous Fraud Tactics And Ways To Stop Them
It takes new and innovative tactics to find these fraudsters. Criminals committing mobile fraud can be stopped, it just takes the right knowledge and tools. Here are three ways to stop mobile-savvy criminals before they impact your bottom.

1. Detecting jailbroken and rooted devices A mobile phone is typically jailbroken or rooted to expand its uses beyond the manufacturer's intended purpose. In some cases, this purpose is criminal in nature, like completing fraudulent transactions with stolen credit information. Retailers tracking shopper device/platform should also track if the device is jailbroken or rooted. Also look at how the user is interacting with the device: "Tools like biometrics can provide insight into users' motivations, differentiating between a good user and a device that could be running malware."

2. Detecting side loaded applications Side loading applications from outside reputable application stores (Google Play, Apple App Store, Windows app store, etc.) are also a problem for fraud departments because apps downloaded from unverifiable or unusual sources are much more likely to deliver malware. "If a user is doing things with a device which seem atypical, then this may be more of a warning to fraud teams that this user could be malicious or compromised. User engagement and understanding the patterns associated with a compromised device is key for fraud departments hoping to prevent malware from reaching their network."

3. Linking mobile biometric fraud signals and identity fraud signals But there is also a strong chance that a criminal defrauding on mobile will also use someone else's identity (or create a synthetic identity) to complete a transaction. Pairing mobile fraud risk data with identity data -including both PII (Personally Identifiable Information) data and unregulated identity data (like email addresses used more than 720 days ago and IP addresses located within 10 miles of physical address) -provides even more context about the buyer. By creating one large risk assessment based on multiple fraud signals, you can increase your chances of catching a fraudster before they can do damage.

Mobile fraud is still in its infancy and retailers are just beginning to figure it out. Chances are in the next two to five years we will see all new threats in the mobile fraud landscape. Make updates to your fraud systems now to keep your fraud team ahead of the game. retailtouchpoints.com

State AG's "Salivating" To Sue Uber
Uber's Security Slip-ups: What Went Wrong
One Individual's Credentials Gave Hackers the Keys

The ride-sharing company's decisions leading to a 2016 data breach and its handling of the incident should serve as a cautionary tale for enterprises facing a breach.

The company has received backlash not for the size of the breach but how it was handled. Instead of informing those affected, Uber paid attackers $100,000 to delete the stolen data and keep their activity quiet. The hack was disclosed last week, a year after Uber found out about it. The attempted cover-up was one of many mistakes leading up to the breach and the subsequent response.

"Uber undoubtedly violated numerous US and international data breach disclosure laws by failing to inform drivers and users that their personal information had been compromised."

The company should also have had stronger access control for such a large collection of data. Attackers initially accessed a private GitHub coding site for Uber software engineers, where they found credentials for an Amazon Web Services account containing users' information. All it took was the compromise of one individual to give attackers the keys.

"The fact that developers have access to GitHub repositories, and the fact that there was access to many customers' data, are both instances of preferring ease-of-use over security," he notes. Uber could have mitigated the damage with preventative measures around data downloads.

While Uber was wrong not to come forward about the hack, there is less certainty around its decision to pay the attackers, who demanded $100K to delete the stolen data. It's ill-advised and often dangerous to pay hackers, a practice that will continue to drive extortion.

"Every state attorney general is going to be salivating at the prospect of suing Uber." The lawsuits have already begun to roll in. darkreading.com

Cyber Forensics: The Next Frontier in Cybersecurity
We can now recover evidence from the RAM on a cellphone, even if the account is locked, and use it to prosecute a case.

One of the primary focuses of my research is memory image forensics, the process of recovering evidence from the RAM (random access memory) of a device. I recently developed a cyber-forensic technique called RetroScope to recover encrypted information on a device, even if the user has locked his or her accounts. RetroScope leverages a copy of the memory (RAM data) from the device and recreates information such as texts or emails. An investigator can see entire sequences of app screens that were previously accessed by the user. darkreading.com

Apple's Face ID Hacked

Equifax now hit with a rare 50-state class-action lawsuit


Windows 10 Security: How to Protect Your Files from Ransomware 

Ransomware is a type of malicious software designed to block access to a computer files by encryption. A hacker will request a sum of money to be paid to get your files back.

In Windows Defender Security Center app, you can enable Controlled folder access by clicking the shield icon and toggling on Controlled folder access. This will help protect Windows system folders and default locations such as Documents, Pictures, Movies, and Desktop.



The Loss Prevention Research Council's
Impact Conference Oct. 2-4 2017, A Six Episode Series
Over 50,000 Social Media views in first three weeks!

1. LPRC Introduction - Who They Are & What They Do
- Watch Now!
2. Future of LP: Innovation, Evaluation, Collaboration - Watch Now!
3. LP/AP Supports Total Enterprise Success - Watch Now!
4. LPRC Research Update - Watch Now!
5. Innovation and Action - Watch Now!
6. Command & Control: SOCLab Operations - Coming Nov. 30

Innovation and Action

Episode 5

Garret King, Regional IS Sales Manager, Cam Connections, a Division of ADT/Protection 1

In order to better drive innovation, collaboration and evaluation, the LPRC establishes ongoing working groups and action teams. Working groups innovate and field-evaluate current and emerging procedures and technologies that apply across retailer type, while action teams integrate similar retailers to systematically attack common problems.

Another form of research they do is with their iLab. The LPRC Innovation Lab offers a unique place for their members to come and see the latest technology and how it works together to help prevent and detect theft.

In this 14-minute video, Garret King from Cam Connections explains how the LPRC's Innovation Chain works - bringing ideas to life from the iLab to stores and distribution centers to larger field tests that produce validated, actionable results.

Thank you to Cam Connections, a Division of ADT, for having the vision and commitment
to the industry for sponsoring this entire educational series!

Sponsored By:




ICE targets fake websites on Cyber Monday
Operation 'In Our Sites' protects consumers

Several thousand copyright-infringing website domain names and third-party marketplace links selling counterfeit pharmaceuticals, automotive parts and other fake items to unsuspecting consumers have been criminally and administratively seized and removed in an effort that combines the resources of global law-enforcement agencies and industry.

There were roughly 50,385 illegal domain names seized and 320,701 e-commerce / social media links removed over the past year as part of Operation In Our Sites / Project Transatlantic VIII. ice.gov

Europol Seizes Over 20,000 Domain Names for Selling Counterfeits
According to the Europol, the operation dubbed In Our Sites was launched in 2014. This year's results showed remarkable progress, since only 7,776 websites have been blocked in the previous editions of the operation, the statement said. Involvement of numerous anti-counterfeiting associations and brand owners contributed to the results as well. sputniknews.com

The top five retailers with most online transactions on Thanksgiving,
Black Friday were...

The top 50 retailers in the United States processed an estimated 39.8 million transactions online over the holiday weekend spanning Thursday, November 23 through Sunday, November 26, according to Hitwise.

The top two days were Black Friday, followed closely by Thanksgiving, when those same retailers processed 13.0 and 12.5 million online transactions, respectively. As a benchmark, the top 50 retailers processed 5.0 million and 4.7 million transactions online on the 16th and 17th of November, respectively, one week before Thanksgiving and Black Friday.

1. Amazon
2. Walmart
3. Best Buy
4. Target
5. Kohl's chainstoreage.com

Cyber Monday breaks online record - so does mobile
It's official: Cyber Monday was the largest online shopping day in history, with sales totaling $6.59 billion, up from $5.6 billion last year.

Sales rose 16.8% over last year, according to data from Adobe. In comparison, Black Friday and Thanksgiving Day brought in $5.03 billion and $2.87 billion in revenue, respectively.

Mobile set a new record, recording its first $2 billion day. Smartphones accounted for 37.6% of retail visits and 21.3% of revenue. Tablets accounted for 8.2% of retail visits and 9.1% of revenue. chainstoreage.com

Exclusive: Cyber Monday showdown
Wal-Mart closes in on Amazon in online price war

Wal-Mart Stores Inc is within striking distance of matching Amazon.com Inc's online prices for the first time, a key milestone in its effort to regain the "low price leader" title.

Prices at Walmart.com are now only 0.3 percent more expensive than Amazon on average, according to the study by retail data analytics firm Market Track, which analyzed prices of 213 products in 11 categories over a period of 700 days ending November 7, 2017. reuters.com

How Much Of Wal-Mart's Revenue Will Come From E-Commerce In 2020?
By 2020, we expect Wal-Mart's e-commerce sales to contribute about 4% in the company's total sales. While this figure is unlikely to be massive, it should help the company offset secular pressure on brick-and-mortar retail locations. The total U.S. e-commerce sales are expected to reach $523 billion by 2020 from $395 billion in 2016. forbes.com

Amazon devoured 55% of Black Friday & 45% of Thanksgiving Day online orders

7 lessons from Cyber Monday


West Jordan, UT: Police seek tips on smash-and-grab tool burglary at Home Depot
Brazen burglars smashed in the front door of a West Jordan Home Depot Monday morning, and stole several thousand dollars' worth of tools. The West Jordan Police Department released photos of two suspects, who had covered their faces with fabric before being captured on surveillance recordings. Also caught on camera was a blurry photo of the vehicle used in the heist, believed to be a Ford Explorer. gephardtdaily.com

Rancho Cucamonga, CA: San Bernardino County Sheriff's Retail Theft Team arrests man with $1,200 in Merchandise, Stolen Car, Counterfeit cash, fake ID's and drugs
When a man came out the fire door exit of the Rancho Cucamonga Walmart on Sunday, a San Bernardino County sheriff's Retail Theft Team was waiting. A deputy was patrolling in the parking lot of the Walmart on East Foothill Blvd. and spotted a vehicle near the door. She found the vehicle had been stolen. The deputy confirmed the suspect's identification, and deputies positioned their patrol cars to prevent his escape. Out came Norman Gensemer, 42, about 12:20 p.m. Deputies found that the suspect had stolen more than $1,200 in Walmart merchandise and was in possession of narcotics, drug paraphernalia, counterfeit $100 bills and identity theft equipment. dailybulletin.com

Westport, CT: 3 Arrested following Police Chase; Pharmacy Theft
Three people have been arrested after allegedly stealing items from a Westport pharmacy and leading police on a wrong-way chase on I-95. Westport Police say the incident began around 2 a.m. Saturday when officers were dispatched to a report of a larceny from a local pharmacy. ctpost.com

UK: Wales: Gang who went on 'sophisticated and professional' shoplifting spree are jailed; $13,000 of merchandise recovered
The six pleaded guilty to the theft $1,500, but an additional $11,500 was found inside their 3 getaway cars. dailypost.co.uk

UK: Melbourne, Australia: Police arrest 9 in Shoplifting Ring; ages 25 to 70 years old
It is alleged the 9 offenders, ranging in age from 25 to 70, were stealing from shops in Melbourne's north east and then re-selling the goods to different shops in the area. yahoo.com

West Nyack, NY: Three arrested in $2,600 Theft at Lord &Taylor; Assault a Police Officer

Vero Beach, FL: Two woman arrested for Felony Theft; $876 from Tommy Hilfiger Outlet

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Shootings & Deaths

Chesterfield County, VA: Attempted Robbery turns Deadly; Off-Duty Officer kills juvenile in gun battle
Richmond police have identified the off-duty officer involved in the fatal shooting of a teenager early Monday morning. Officer Robert Misegades was wounded during an exchange of gunfire with a juvenile, during what police say was an attempted robbery. Misegades and the teen were members of two groups who met at the Chestertowne Square Shopping Center to buy and sell an Xbox gaming system. In the attempted robbery, officials say the teenager pulled out a gun on the group of men, including Misegades. The off-duty police officer then pulled out his weapon and the juvenile and Misegades exchanged gunfire. wtvr.com cbsnews.com

Palm Beach Gardens, FL: Shoppers take cover; Parking lot incident was not a Shooting
Palm Beach Gardens police are investigating an incident in which the alleged sale of a firearm "went bad" in the parking lot of The Gardens Mall. This comes 10 days after a shooting in the mall's parking lot during the busy holiday season. At 5 p.m., police were called to a fight in the Saks Fifth Avenue parking lot inside a vehicle, according to Major Ed Guillen. Three people, who are not from Palm Beach Gardens, were at the mall as a "halfway point to meet." From what police understand, those involved were trying to sell a gun. Police said there were no shots fired. No one is in custody, but the person who reported the incident is being interviewed. palmbeachpost.com

Robberies & Thefts

Corpus Christi, TX: Little Caesar's Store Manager shields pregnant employee
during robbery

A Texas pizza store manager protected a pregnant employee after a masked man pulled a knife on her and demanded money then a pizza. When the suspect demanded money, Flores said he wouldn't open the cash register. "And he said, 'If you're not going to give me the money, at least give me the pizza,'" Flores said. Flores agreed and gave the man a pepperoni pizza. "And I said, 'Yes, sir, if you get out of my store. I have a pregnant lady in here, and she's almost due,'" Flores said. "And he got out of the store, and I just handed him pizza." The suspect then ran off and hasn't been seen since the incident. wfxg.com

San Antonio, TX: Unarmed Guard struggles with Armed Robbers at Sally Beauty Supply
An unarmed security guard was hurt when he confronted several armed men who robbed a Sally's Beauty Supply store on Monday afternoon. The unarmed guard was outside the store when he saw 3 men in their late teens walk into the store with handguns. He followed them into the store to confront them as they demanded cash from the store clerk. Investigators said the guard struggled with the robbers as they fired several shots inside the store. No one was shot, but the guard did suffer a small cut to his forehead. foxsanantonio.com

Dayton, OH: Cell Phone Store Owner uses an AK-47 to protect his business from robbers
A 22-year-old Dayton business owner fired an AK-47 at burglars breaking into his cell phone store early Sunday morning. Dayton police were dispatched to Fix or Cell Now around 5:09 a.m. after the business owner called to report the attempted robbery. Owner, Adam Seaton was blocks away when he received a notification on his phone from the store's security system. As he arrived to the store, Seaton told Dayton police he saw two men running from the store. Seaton said one of the men then stopped, pulled out a gun, and pointed it in his direction. Seaton then grabbed an AK-47 from his passenger seat and fired at the men. Seaton believes one of his bullets hit a suspect, but he cannot be sure. whio.com

St Louis, MO: Investigators notice pattern in area Gun Store Burglaries
There have been waves of gun store break-ins across the St. Louis area. During the last robbery, the suspects shot at a witness. This is at least the fifth gun store burglary in November. Three burglars smashed the windows at Southern Armory on Watson Road just after 3 a.m. Monday. The thieves stole long guns and fired shots at a witness who was working overnight at Harbor Freight Tools. Crestwood Police Chief Frank Arnoldy said they're looking for connections to other recent gun store break-ins. fox2now.com

Aurora, IL: Police seek details in series of Armed business Robberies
Police are investigating multiple robberies over the past week at businesses in west suburban Aurora. The most recent robbery happened about 9:40 p.m. Saturday when someone robbed the Walgreens at gunpoint. Family Dollar and 7-Eleven were also the victim of Armed Robberies in the past 7 days. suntimes.com

Dallas, TX: Violent Armed Robbery spree; 4 incidents in 4 hours on Sunday

South Windsor, CT: Smash & Grab Burglar arrested with 700 packs of cigarettes

Zales in the Tanager Outlet Columbus, Sandusky, OH reported a Distraction Theft on 11/27, item valued at $8,520

Zales in the Diamond Center, Anchorage, AK reported a Grab & Run on 11/27, item valued at $695


Sentencings, Pleas, & Arrests

Fort Dodge, IA: C-Store Manager pleads guilty to $24,000 theft of Lottery Tickets

Mount Pleasant, SC: Man arrested in connection with 3 armed robberies

Hamden, CT: New Haven Man Admits to Armed Robbery of Store

Newport News, VA: Man Sentenced to 16 Years for Armed Robbery of Pizza Restaurant

Cargo Theft

Newark, NJ: Tractor-trailer carrying refrigerators stolen

Arson & Fire

Salem, VA: Man arrested 7-Eleven Arson; 5 Employees Evacuated Safely
Salem Police have made an arrest in connection to the fire that happened at the 7-Eleven Liberty gas station early Monday afternoon. Police said Jackie Vasher, 33, entered the store, poured gasoline on the floor, ignited it and ran from the scene. They caught him a short distance from the store. All five employees working inside the store were able to get out of the building safely. There were no customers inside the store at the time of the fire. Detectives are still trying to determine a motive for starting the fire. wsls.com

Indio, CA: Strip mall fire causes $1 million in damages


Adult Store - Houma, LA - Armed Robbery
Camera Store - Santa Rosa, CA - Robbery
Casey's General - Sparta, MO - Burglary
Cell Phone Store - Dayton, OH - Burglary /Owner shot at suspects
C-Store - Willimantic, CT - Armed Robbery / Clerk stabbed
C-Store - Conneaut Lake, PA - Burglary
C-Store - Baton Rouge, LA - Armed Robbery
C-Store - Modesto, CA - Armed Robbery
C- Store - Dallas, TX - Armed Robbery
C- Store - North Haverhill, NH - Armed Robbery
C-Store - Stockton, CA - Armed Robbery
Dollar General - Philadelphia, PA - Armed Robbery
Gun Shop - Lancaster County, PA - Burglary
Liquor Store - Saugus, MA - Armed Robbery
Liquor Store - Dayton, OH - Burglary
Liquor Store - Denver, CO - Robbery
Little Caesars - Corpus Christi, TX - Armed Robbery
Marijuana Store - Silverdale, WA - Armed Robbery
Marijuana Store - Ashland, OR - Burglary
Pawn Shop - DeKalb, GA - Burglary
Sally Beauty - San Antonio, TX - Armed Robbery
Truck Stop - Dallas, TX - Armed Robbery/Shooting
Verizon - Alexandria, VA - Armed Robbery
Walgreens - Aurora, IL - Armed Robbery
7- Eleven - San Diego, CA - Armed Robbery
7-Eleven - Aurora, IL - Armed Robbery
7-Eleven - Winchester, VA - Armed Robbery
7-Eleven - Dallas, TX - Armed Robbery


Daily Totals:
21 robberies
7 burglaries
2 shootings
0 killings



Matthew Workman
named Regional Asset Protection Manager for Victoria's Secret

Chanalue Knibbs
named Regional Loss Prevention Manager for Burlington Stores

Nicholas Georgetti
promoted to DC Loss Prevention Manager for TJX Companies, Inc.

Eli Vetcherebine
named Business Development Manager, National Sales for G4S

Submit Your New Hires/Promotions or New Position



Featured Job Spotlights


AVP, Global Executive Protection & Physical Security
Framingham, MA

The Assistant Vice President, Global Executive Protection and Physical Security develops and executes ongoing strategies to minimize risks to the senior level executives of the organization as well as assists in ensuring the successful strategy and implementation of global Home Office Campus and Corporate buildings premises security and life and safety operations...

Sr. Director Asset Protection Retail Operations
Austin, TX

This role reports to the Global Vice President of Retail Operations. This person will be responsible to develop a Global loss prevention strategy, outlining policies, goals and objectives that meet regional needs while providing a safe shopping environment consistent with Whole Foods Markets brand...

Director Loss Prevention
Warrendale, PA

The Director of Loss Prevention will lead the field organization in the protection of assets and the reduction of financial loss, achieving industry leading results, while maintaining industry leading rates of expense...

Director of Organizational Safety and Security
New York, NY

The Director of Organizational Safety and Security is responsible for promoting the Loss Prevention key objectives through ensuring the safety, security, and protection of company assets within the corporate environment...

Director of Asset Protection
Los Angeles, CA

The Director of Asset Protection will be responsible for the development of a high performance inventory control process and department that supports the company's service commitment to its customers. This position is responsible for the monitoring and managing inventory loss and gains from receipt to customer...

Senior Manager of Investigations
Dublin, CA
● This position will lead the Internal Theft Investigations Team - based out of our Dublin Corporate Office
They are responsible for company-wide theft lead generation, field/corporate investigations and case closures...

Senior Manager of Crisis Operations
Dublin, CA
This position will lead a team of Crisis Mangers, Senior Analysts and Crisis Analysts based out of our Dublin Corporate Office
They are responsible for all crisis response efforts, company-wide communication, safe travel program and any company threats...


Area LP Manager - Nor Cal
Sacramento, CA

The Area Loss Prevention Manager (ALPM) drives shrink improvement and asset protection programs for two (2) to four (4) Districts which contain approximately 25-65 Ulta Beauty Stores. The Area Loss Prevention Manager is responsible to assess store procedures, promote awareness and methods to prevent, protect and control losses and protect company assets and make recommendations to improve inventory shrinkage, safety and overall store controls...

Store Loss Prevention Manager
Daly City, CA

Store Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific location and for partnering with Store Operations in an effort to prevent company loss. You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results...

Regional Manager Loss Prevention, Audit & Firearms Compliance
Indianapolis, IN

The Regional Loss Prevention Manager is responsible for the control and reduction of shrinkage at the stores in their Territory. Investigates and resolves all matters that jeopardize or cause a loss to the company's assets...

Loss Prevention Investigator
Northern Virginia/DC

The Loss Prevention Investigator is responsible for utilizing proper investigative techniques and act as the primary liaison with field operations management. Conducts investigations into cash losses, deposit shortages, associate theft, overall shrinkage, and other matters...

Wawa is a diverse, talented and customer friendly organization, where our associates are our most valuable asset. We offer educational assistance programs, advancement opportunities, competitive compensation, excellent healthcare benefits, 401(k) with company match, Employee Stock Ownership Plan, and Employee Resource Groups with a focus on veterans, women, LGBTQ, young professionals, and diverse cultures.

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'There's No I in Team': Tips to Build Great, Successful Teams

How to Build Amazing Teams -- Insights From an Olympic Medalist  There's a lot of talk regarding teamwork, how to strengthen your team's camaraderie and collaboration, but what can a leader do to get their team to the highest level of teamwork? Here's some tips from Olympic Medalist, Caryn Davies on what true teamwork means. No star players

5 Reasons Teams Fail and What You Can Do to Make Sure Yours Doesn't  Building a successful team comes with many challenges. By knowing what causes teams to struggle or fail, you can make conscious efforts to avoid these common pitfalls and increase your team's odds of success. Different directions

Three Things You Need to Know About the Brain to Build Great Teams  Your brain is an amazing and complex organ, and one of the best tools leaders can use to build great teams. By using these three tips, you can use brain behaviors to build a positive company culture and great team habits. New hunt

Is Your Company's Teamwork Out of Whack? Listen to Alan Mullaly  The best teams operate as one single unit; if your team is going around in circles, it could be that your strategic alignment is off balance. Alan Mullaly, Former CEO of Ford, knew how to unite his team towards a common direction. Respect is at the heart of your team



Accepting criticism and feedback is probably one of the hardest things to do especially if it's unexpected or from an individual or group that's not really informed well enough to offer constructive criticism. Coming from our superiors or client's criticism and feedback can truly be valuable and help mold the path a person needs to take in changing or modifying behavior and improving relationships. It all boils down to whether or not you're willing to accept it and really hear what they're saying or not saying. It's human nature to automatically respond defensively and rationalize what you're hearing thus avoiding having to own it. However, the wise person learns to listen and force themselves not to respond other than to acknowledge that they heard it.

Just a Thought,
Gus Downing

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