17 Former XBR
Customers to Deploy Retail 20/20
Through The Zellman Group
The strategic partnership between Agilence and The
Zellman Group will convert multiple retailers to the 20/20 data
Agilence, Inc., the leading provider of cloud-based data
analytics solutions for operations and loss prevention, today
announced a new strategic partnership with
The Zellman Group, LLC. Through this partnership, The Zellman
Group will convert 17 retailers from Oracle's XBR system to
Agilence's Retail 20/20. Based in Greenvale, NY, The Zellman Group
provides consulting and support services for retail operations and
management across multiple vertical segments including: specialty
retail, quick service restaurants, fast casual dining, and
Read more in today's Vendor
Spotlight column below.
NRF Retail LP represented in US DHS
on Soft Targets - Today
The NRF's Bob Moraca, MBA, CPP, CFE, & Vice President Loss Prevention
participated today in a roundtable discussion by the Congressional Homeland
Security Committee as a result of the events in Paris in mid-November. The
top issue they were universally interested in is how information flowed from the
Department of Homeland Security (and other Federal entities) to the private
sector following the Paris attacks. Was the information timely? Was it
actionable (or accompanied by suspicious activity reporting guidance, etc.)?
What actions does the private sector take after those kind of events?
The roundtable provided the opportunity to voice the LP industry's uneasiness as
part of the DHS "Commercial Facilities" under Infrastructure Protection Program.
As it seemed that most were frustrated and concerned with the lack of timely
"Situational Awareness" and guidance by the majority of federal agencies after
the Paris events and the verbal threats to Washington DC and New York by our
Below is the list of panelists who attended the roundtable representing "Soft
Targets." The discussions took place on Capitol Hill this morning at 10:30 am.
● Alan Orlob, Vice President, Global Safety and Security, Marriott
● Rob Kasden, Vice President of Security for the Mets;
● John Skinner, Director of Security, Major League Baseball; and
● Bob Moraca, Vice President, Loss Prevention, National Retail Federation
partnered with Lockheed Martin, FBI for employee surveillance
Between 2012 and 2013, Walmart reportedly hired Lockheed Martin and later began
working with the Federal Bureau of Investigation (FBI) to monitor its employees
suspected of being involved in labor protests.
Walmart contracted Lockheed Martin in the fall of 2012 to canvass and analyze
social media sites so that they can keep tabs on employees when it caught wind
of news that an advocacy group might stage a protest on Black Friday, according
to Bloomberg Businessweek.
More than 1,000 pages of e-mails, reports, playbooks, charts, and graphs, as
well as testimony from its head of labor relations at the time detail the retail
giant's efforts to conduct surveillance on its employees and members of the
Organization United for Respect at Walmart (OUR Walmart), according to the
report. The documents were obtained prior to a National Labor Relations Board
(NLRB) hearing into OUR Walmart's allegations of retaliation against employees
who joined protests, the report said.
While Lockheed Martin is one of the biggest defense contractors in the world it
also operates a tool called LM Wisdom, which the company advertises as having
the power to analyze content that could "incite organized movements, riots and
sway political outcomes." While there is no evidence that the tool was used,
Bloomberg reported a single reference to it in the documents obtained in the
form of a question asking a Walmart corporate employee if she had heard of it.
Walmart reportedly also used assistance from the contractor in April 2013 to
monitor the movements of a "Ride for Respect" bus caravan organized by the
protesters to arrive in Bentonville, Ark., the location of Walmart's corporate
office, during a week long annual shareholder meeting.
Upon learning that members of the Occupy movement might join the protest,
Walmart contacted the FBI Joint Terrorism Task Forces although the documents
don't contain any details about the collaboration, according to the report.
Black Friday protests cost Chicago stores 25-50 percent of sales -
Had "dramatic" impact
Activists who blocked the entrances to stores on Chicago's North Michigan Avenue
on Black Friday to protest the fatal shooting of a black teenager by a white cop
may have split opinions with their tactics.
But their goal of forcing retailers to suffer economic pain on what's
historically the busiest shopping day of the year was a success, according to
unhappy store staff and managers who said Monday that Black Friday sales on
the Magnificent Mile were 25 percent to 50 percent below projections.
Images of protesters marching down North Michigan urging a holiday shopping
boycott dramatically reduced foot traffic while protesters who physically
blocked shoppers from entering stores also hurt sales in a big way, according to
the retailers, some of whom were critical of the low-key police response.
"We were down a lot," said Sarah Midoun, a sales associate at Aldo shoe store.
"We were budgeted to make $37,000 but we only did $19,000 - customers told us
they were concerned. "If anything the police were kind of encouraging
(protesters who blocked the entrance to the store) by allowing it," she said.
However, she added that if police had been too heavy-handed, "people might have
Aldo's near 50 percent shortfall of its target mirrored results at other
stores. At Men's Wearhouse, Black Friday sales were down from $19,000 last
year to less than $10,000 this year, according to store manager Jimmy Llorente,
who said some shoppers asked to hide from protesters inside his store's foyer.
And at the Stuart Weitzman shoe store, sales were some $20,000 short of the
$50,000 managers had projected, according to associate Marisol Tapia.
Managers and staff at a dozen other North Michigan Avenue stores declined to
speak on the record with the Tribune, citing company policies that forbid
them to speak with the media, and referring questions to corporate officials who
declined to comment. But workers at each of those stores confided that their
Black Friday losses were in line with those described elsewhere.
The effect of the protest on the city's premier shopping street was dramatic.
Retailer's Alert - Write Your Mass. State Representatives
Increasing felony theft threshold for shoplifting would be step in wrong
direction in Massachusetts
In response to the Nov. 28 editorial "State should raise felony theft
threshold," it is important to keep in mind that shoplifting is not a victimless
crime. US retailers lose more than $30 billion annually to shoplifters and
sophisticated theft rings involved in organized retail crime.
The estimated $750 million in stolen merchandise in Massachusetts translates
into $46.8 million in lost sales tax revenue, and results in increased
prices for honest consumers.
Increasing the felony threshold for shoplifting, without increasing the
current statutory fines, would be a step in the wrong direction. A
first-offense fine of $250 for the theft of $1,000 worth of merchandise is an
inadequate deterrent against future theft. The notion that the punishment must
fit the crime must go both ways.
No one wants to see the life of a first-time offender ruined by a felony
conviction for shoplifting, yet as the editorial points out, our courts avoid
such harsh outcomes by acting responsibly and fairly in their application of the
law. If professional criminals or repeat offenders are unwilling to take
advantage of the opportunity presented by such leniency, then they should
certainly be held accountable for their ongoing criminal activity.
Ryan C. Kearney, general counsel
Retailers Association of Massachusetts
The Bottom Line Benefits of Risk Management
Companies that employ strong risk management practices have better operating
performance and less stock price volatility, according to a report from Aon
AON -0.22% Global Risk Consulting and the Wharton School at the University of
Pennsylvania. While this would seem to make sense from an intuitive standpoint,
Kieran Stack, a report co-author and managing director at Aon Global Risk
Consulting, said the research provides validation for the concept. "This
puts some science behind it," he said, adding it is hard to draw a direct line
to what the return on investment is if a company invests $1 million in its risk
The report cites some best practices being used at companies that are ahead of
the curve on this issue, said Mr. Stack. These include having awareness of where
the most critical risks are in the organization, securing agreement on what
actions to take and following through with proper alignment, or execution, of
the strategy, he said. To do that, smart companies are emphasizing strong
communication to identify areas of concern, collaboration between various
business units and winning consensus for a plan of action.
In-store sales decline need to be viewed in context
In-store sales declines over Black Friday weekend had many analysts buzzing
about the future of brick and mortar. But an expert in store traffic cautioned
that the declines should be taken with a grain of salt. "It's important to
view the decrease in context."
Martin noted that where are several contributing factors, including fewer
available store hours on Thanksgiving Day and a later Hanukah that is
anticipated to push sales into December.
"Most importantly, the success of the holiday season doesn't hinge on the
performance of a single day," he added. Thanksgiving Day 2015 grossed an
estimated $1.76 billion in sales, which is a 12.5% decrease versus 2014; Black
Friday 2015 garnered an estimated $10.21 billion in sales, which is an estimated
11.9% decrease versus 2014.
Seven out of the top ten sales days still remain, and December is
anticipated to be strong," added Kevin Kearns, ShopperTrak's chief revenue
officer. "With that in mind, we still maintain our 2.4% increase in sales for
brick-and-mortar retail this holiday season."
Black Friday still a big thing in Britain
Black Friday may not be what it used to be in the United States, but the
tradition has caught on big time across the pond, according to a report by the
New York Times. The BBC reported that shoppers in different parts of the
country experienced gridlock, biting, pinching, punching, kicking and
merchandise flying through the air as shoppers leapt over barriers to get their
hands on heavily discounted items, the report said.
'Predictable Scheduling' - The Next Big Legislative Trend?
While no predictable scheduling laws have yet to take effect outside of San
Francisco, the near simultaneous interest in the topic by three forces - state
and federal legislatures, the U.S. Department of Labor, and the New York
Attorney General - could signal an up-and-coming debate over employees' rights
to predictable schedules. The sheer number of proposed laws in this area also
indicates that it will be an issue facing employers in the future. If you have
any concerns about whether your current scheduling practices are at risk of
legal challenge, reach out to experienced employment law counsel. law360.com
Sephora posts their Director of Loss Prevention position in San Francisco
The Director, Loss Prevention (LP) is responsible for the execution, direction,
advising and oversight of the District Loss Prevention Managers (DLPM) and all
of the Loss Prevention plans, programs and activities within geographically
diverse markets and enterprise-wide in order to reduce shrink, minimize company
liability / exposure as well as protect assets, resources and staff. The primary
metric for the Director, LP is the reduction of shrink at a company level.
Sephora stores - Sephora operates approximately 1,900 stores in 29 countries
worldwide, with an expanding base of over 360 stores across North America.
Sephora opened its first U.S. store in New York in 1998, its first Canadian
store in Toronto in 2004. Sephora's North American headquarters is located in
San Francisco, with corporate offices in New York and Montreal. successfactors.com
True Religion Jeans posts their Director of Loss Prevention
position in Manhattan Beach, CA
Reporting to the SVP of North America/ Direct to Consumer with 2 Regional LPM's
reporting to it.
Natural Grocers posts their Loss Prevention Manager position in Lakewood, CO. -
This is their senior LP position
The Loss Prevention Manager is responsible for protecting the assets of the
stores and the company through the design and implementation of inventory and
asset recovery programs including internal and external theft reduction
programs. With 90 stores this family grown business is all about healthy food.
Revere, MA: Police receives $38,000 Grant to take swipe at Shoplifting
The Revere Police Department has received a $38,495 grant to combat an increase
in shoplifting in the city. The Revere Police Department was one of 27 cities
and towns in Massachusetts to receive the Edward J. Byrne Memorial Justice
Assistance (JAG) Program Implementation grant, which is a federal grant
administered by the Executive Office of Public Safety and Security and Office of
Grants and Research. The purpose of the grant is to develop and implement a "No
Tolerance for Shoplifting" program. Through Revere's crime analysis program, the
police department has reported a significant increase in shoplifting offenses.
RETRACTION - In
yesterday's article 'Calm During Crisis: Inside King Soopers' we incorrectly reported that Cathy Stark was previously a District LP Manager at
King Soopers, a division of Kroger. She was not a DLPM but instead an
Almost $4.5B U.S. worth of items stolen annually
through supermarket 'grazing' by customers in the UK
Cabela's Inc. to Explore Strategic Alternatives
Toys R Us closing iconic Times Square flagship store
Quarterly Same Store
Ascena Retail Group Q1 comp's down 3% with net sales up 40% (ANN INC
Ascena Retail Group Division's comp's Justice down 15%, Lane Bryant up 4%,
maurices up 7%, dress barn down 5%, Catherines down 1%