2015's GLPS's - Group LP Selfie's
Your Team - Your Pride - Our Industry
One Team at a Time
Discount Furniture Loss Prevention & Safety Team
"No gimmicks, just
Pictured from left to
right: Bill Reich - Regional Loss
Prevention Manager Mid-Atlantic, Shawn O'Connell - Regional Loss Prevention
Manager New England, Joe Hlavac - Director of Loss Prevention, Jennifer D'Antonio- Wells
- Loss Prevention Manager; Aberdeen MD DC, Joe Lindwall -
Regional Loss Prevention Manager NYC/LI/CT, Bob Kaufman - CO-Founder & President
Emeritus, J. Patrick Burns - Vice President Loss Prevention, Phil Ammons - Loss
Prevention Manager; Taftville CT DC, Jeff Ortelli - Regional Loss Prevention
Manager New Jersey / Philly, Jeff Popovich Loss Prevention Manager; Shorewood IL
Retail LP Teams, send us your new Group LP Selfies!
Have some fun, show
your team pride, get a plaque,
and maybe win some free pizza!
Parisian Holiday Shoppers Avoid Big Stores in Wake of Attacks |
Visits to Paris department stores and restaurants have dipped in the weeks after
the Nov. 13 attacks, and sales at online retail sites and convenience stores
have picked up, as residents stay closer to home. "The likely rationale for this
growth is consumers wanting to stay away from large hypermarkets,
particularly as they are normally attached to malls," said Sanford Bernstein
Analyst Bruno Monteyne.
Houston, TX: Ross fires Loss Prevention staff who tried to stop a Violent
shoplifter; violation of Company Policy
Vernita Gill and Angelica Ortiz learned of their terminations Wednesday. Both
women worked at Ross Dress for Less, and were involved in a violent
confrontation with Jane Marzell, 69, a convicted serial shoplifter. Two others
involved were also fired, they said. Marzell has been charged with aggravated
robbery stemming from the incident. Gill says she was the first one to spot
Marzell using pliers to cut off security tags from five handbags the day before
Thanksgiving. She says Marzell hit her in the face. The violence then moved to
the front of the store. Cell phone video shows Marzell hitting the manager with
the pliers she had. A corporate spokesperson for Ross sent this short statement:
"Safety is a top priority in our stores. However, we do not comment on associate
relations issues." Gill says she wasn't aware of the store policy against
detaining suspected shoplifters. Ortiz, a manager, says the policy was put in
place only two weeks ago.
Burlington's $1.8M Deal Over Rest Breaks, Security Bag Checks OK'd
A California federal judge on Wednesday signed off on Burlington Coat Factory's
deal to pay $1.8 million to end a class action alleging it deprived tens of
thousands of current and former employees of rest breaks and subjected them to
improper off-the-clock bag checks.
Burlington pay $1.2 million to roughly 22,000 current and former employees plus
$600,000 for plaintiffs' attorneys' fees, according to court documents.
Rodriguez filed suit in 2012, alleging the retailer's rest break and
bag-check policies were depriving hourly workers in the company's 60
California stores of their wages. In November 2014, Rodriguez filed a motion to
certify the class, arguing in the accompanying memorandum that the company
had a "uniform policy" relating to both rest breaks and bag checks, and
noted that the company's own written handbooks directed managers to requires
hourly employees to undergo security checks after they had already clocked out.
Burlington pushed back in its April 2015 opposition brief, arguing certification
is not appropriate because bag checks are not performed uniformly and, when they
are performed, are conducted differently at California stores.
Burlington also raised the question of whether, if Rodriguez's claims are
accurate, employees in California should be compensated for time spent
undergoing security checks. In December 2014, the U.S. Supreme Court held
unanimously that workers don't have to be paid for time they spent passing
through security screenings in a high-profile lawsuit involving Amazon warehouse
Before Judge Pregerson could rule on the motion for class certification,
however, the parties filed a notice of settlement, and in October, Rodriguez
filed her motion for preliminary approval. law360.com
In the Fight Against Counterfeits, Even the Raids Can Be Fake -
"Corruption is a Major Concern in Counterfeit Cases"
Seizing counterfeit goods has been a weapon for global brands, but corruption is
compromising some raids. As fake versions of its pricey sunglasses flooded
China, Gucci filed a lawsuit early this year against a Chinese company it
believed was behind some counterfeits.
The Italian luxury brand had obtained documents from an outside investigator
showing that more than 2,000 fake Gucci eyeglasses had been found during a raid
of the Chinese company's factory a few years before. The documents also said the
Chinese government had fined the manufacturer for trademark infringement. But a
few months later, the Chinese court handling the case dismissed it, saying
some of the documents may have been forged.
The case highlights one big challenge foreign brands face in bringing suspected
counterfeiters to justice: The raids that companies rely on to nail
fraudsters may be tainted, staged or fabricated.
Increasingly brands and industry experts are raising concerns about how
frequently such efforts are marred by everything from investigators or
authorities tipping off counterfeiters to fraudulent documentation, a problem in
China as well as other developing countries in Asia.
Compromised raids are a "constant worry" for brands trying to crack down
on counterfeits, said Juanita Duggan, chief executive of the American Apparel &
Footwear Association, which represents more than 1,000 brands.
Pilot Flying J Closes Book on Federal Fraud Civil Suits -
Criminal Cases Against 10 Employees in Courts
Pilot Flying J is no longer fighting civil suits in federal court, but the
company still faces a possible civil suit at the state level in Alabama and an
ongoing criminal investigation.
The legal actions stemmed from the April 15, 2013 raid of Pilot Flying J's
Knoxville headquarters in connection with allegations of fraud in its fuel
rebate program. Those allegations led to several lawsuits, as well as a
criminal investigation into several company executives.
Separate from the civil actions, 10 Pilot Flying J employees have pleaded
guilty in U.S. District Court in Knoxville to various charges related to
mail fraud and wire fraud. In addition, at least three top-ranking former and
current employees have received federal target letters, which are often the last
step before an indictment. These criminal cases remain in the court.
EHS spending expected to increase in 2016, global survey finds
A recent survey of environmental, health and safety professionals across the
globe found that three-quarters expect EHS budgets to increase for 2016.
Among respondents from the United States:
● 2 percent expect spending to increase more than 25 percent
● 4 percent expect spending to increase 10-25 percent
● 28 percent expect spending to increase 5-9 percent
● 26 percent expect spending to increase 1-4 percent
● 34 percent expect no change in spending
● 6 percent expect a budget reduction safetyandhealthmagazine.com
Staples Ready to Offer FTC More Assets to Win Office Depot
Representatives from Staples and Office Depot are meeting this week with Federal
Trade Commission officials ahead of a Dec. 8 deadline for the agency to decide
whether to approve the $6.11 billion deal, one of the people said. That
agreement could be extended to give the both sides more time to negotiate an
agreement. The FTC could approve the merger with conditions or file a lawsuit in
federal court seeking to block the deal if it thinks the companies' settlement
proposal doesn't restore lost competition. The FTC could opt to conduct an
administrative trial in its in-house court instead of going to federal court.
Under the merger agreement, the companies said they would sell Office Depot
assets with revenues of up to $1.25 billion to win antitrust approval. In
negotiations with the FTC, the company has already offered to divest about
half that amount, according to the second person. bloomberg.com
One of the most popular toys of the holiday season - hoverboards -
plagued by counterfeits and safety concerns
The so-called "hoverboards" cost anywhere from $300 to $1700, depending on the
brand. They have been compared to Segways but do not have handles, leaving
the person to balance themselves. Less than 1% of online marketplace listings
that make reference to the IO Hawk hoverboard brand name are genuine. Many
businesses and towns are putting limits on where hoverboards can be used. The
self-balancing electric scooter is currently banned in New York City, and the
United Kingdom just announced it has detained 15,000 hoverboards because of
major safety risks.
AVP Manager of Asset Protection Operations posted for BJ's Wholesale
in Westborough, MA
The AVP Manager of Asset Protection Operations will manage all Home Office
aspects of the department that support the functions within Asset Protection.
This individual will oversee a team that will provide a wide range of services
to the field Asset Protection team, the Clubs, HO and DC's.
BJ's Wholesale Club introduced the warehouse club concept to the northeastern
United States in the mid-1980s. Since then, the chain has expanded its
operations to more than 200 Clubs in 15 states from Maine to Florida. hrdepartment.com
Dollar General sets 900 openings for 2016 vs. 730
November Same Store Sales
Gap Inc. down 8%, Gap Global down 4%, Banana Republic Global down 19%, Old Navy
Global down 9%
Quarterly Same Store
Ulta Beauty Q3 comp's up 12.8% with sales up 22%
Canada's Reitmans Q3 comp's up 7.6% with sales up 0.8%
Genesco Q3 comp's up 7% with sales up 6.6%
Five Below Q3 comp's up 4.8% with net sales up 23%
Big Lots Q3 comp's up 2.6% with net sales up 0.8%
Barnes & Noble Q2 retail comp's down 1% with sales down 4.5%
Sears Hometown and Outlet Stores comp's down 1.6% with net sales down 3.2%
J Crew Q3 comp's down 11% with revenues down 6%
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& doesn't filter retail's reality
New POS attack campaign against SMBs uses a botnet to deliver PoS malware
A group of sophisticated attackers are repurposing penetration testing tools to
break into the networks of small and medium-size businesses worldwide with
the goal of infecting point-of-sale systems with malware. The new attack
campaign started in September and has been dubbed operation Black Atlas
by researchers from antivirus vendor Trend Micro. The attackers use a wide set
of tools to scan the Internet and identify potential weak spots in the
networks of various organizations, the researchers said. csoonline.com
Security Concerns Persist for Majority of Businesses
When it comes to migrating to the cloud, 65% of companies are concerned with
cybersecurity, and 40% are concerned with their loss of physical control over
data in the cloud.
According to a survey from Netwrix, while security is gaining increasing
attention from cloud technology and service providers, the lack of visibility
into sensitive data stored externally increases security risks and raises fears
that are still holding back wider cloud adoption. And, a full 69% of companies
are afraid that migration to the cloud will increase risks of unauthorized
access while 43% worry about account hijacking.
Because of all of these fears, companies migrating to the cloud do plan to
enforce internal security policies: 56% plan to improve identity and
authentication management; 51% will utilize encryption; and around 45% of medium
and large enterprises plan to establish auditing of changes and user activity.
Some 30% of organizations already take advantage of improved cloud security,
while more than 40% of organizations are ready to invest in additional security
guarantees, if offered.
LinkedIn Scammers Pose as Recruiters
Security experts are warning LinkedIn users of a new spate of fake profiles
created on the network in order to scrape personal information with a view to
making spear phishing emails more convincing. Symantec senior security response
manager, Satnam Narang, explained in a blog post that some of the industries
targeted include oil and gas, logistics and information security. The
scammers usually pretend to be recruiters for fake firms or are self employed,
and use photos either stolen from stock image sites or real people.
How to calculate ROI and justify your
China announces it arrested hackers connected to
Selects Calibration for Executive Director Role
WASHINGTON, December 4, 2015 - The Restaurant Loss Prevention & Security
Association (RLPSA) has elected to expand the role of Calibration Group, LLC
within the organization by naming the firm as the new Executive Director. Over
the last year, Calibration has served the members of the RLPSA by providing
relevant educational content, assistance with event planning and coordination,
as well as strategic marketing and communications initiatives.
"I am excited to announce the RLPSA Board of Directors has selected Calibration
to champion the duties of Executive Director for our association," said Rob
Holm, RLPSA President and Senior Director, Safety & Security-US Operations at
McDonald's USA. "Calibration's founder, Amber Bradley, as well as the
Calibration team have been widely recognized for their passion for providing
education and value specifically for the Loss Prevention, Security, and Safety
professions. That passion is well-aligned with the mission of the RLPSA, making
Calibration very well suited for this important role."
the only organization focused on loss prevention and security in the restaurant
industry, the RLPSA is dedicated to sharing resources, expertise, and knowledge
amongst this unique community. The association's membership includes the most
accomplished and recognized leaders representing more than 100 different
restaurant brands and 20 of the 25 largest brands in the U.S. The RLPSA is
comprised of members from all restaurant segments, including Quick Service (QSR),
Quick Casual, and Full Service Dining.
"My team and I are ecstatic the RLPSA has selected us to help carry on the
mission of providing relevant content of interest for our members," said Amber
Bradley, owner of the Calibration Group. "Our commitment to the RLPSA members is
to continue fostering a forum for the exchange of ideas, remaining responsive to
their needs, promoting growth of the organization, and creating strategic
alliances with solutions providers and other professional organizations that
will maximize member value."
For more information about RLPSA membership or the annual conference, contact
our new Executive Director, Amber Bradley, at
Amber@calibrationgroup.com or (770) 335-4891 or visit
Calibration Group, LLC
Calibration Group, LLC is a full-service marketing, communications, and
consulting firm specializing in providing relevant, educational content for the
loss prevention, asset protection, and safety professions. Calibration has
mastered the ability to move beyond simple awareness and communication. We
create. We deliver. We inspire.
www.calibrationgroup.com for more information.
RC Willey saves millions, reduces shrink 170% below industry average by adding
Axis network cameras to its inventory tracking system
In order to fulfil its promise of same or next day delivery, home furnishings
retailer, RC Willey, manages $500 million of inventory in warehouses and stores
throughout the Western US. With millions of dollars of product in constant
motion, tracking inventory discrepancies and investigating shrink was a
challenge without video support. The company installed analog cameras to
document the inventory flow, but when that system reached the end of its life,
RC Willey began searching for a high resolution IP video surveillance system
that could deliver better video with greater forensic value.
After lengthy on-site testing of 15 IP camera vendors, RC Willey selected Axis
network cameras to track inventory in transit from its distribution centers,
retail stores and delivery trucks. West Valley City, UT-based systems integrator
and Axis partner, Alphacorp, was selected to undertake the installations.
Advanced imaging features such as Wide Dynamic Range-Dynamic Capture provide the
company with sharp, identifiable details under widely diverse lighting
conditions - from vast warehouse racks to open dock bays, retail stockrooms and
will-call pick-up centers. RC Willey stores the video locally at each site where
it can be accessed remotely by Loss Prevention staff and other authorized
personnel through a Genetec video management system.
Since the Axis cameras were installed, inventory shrink has dropped
significantly to 0.01 percent, a full 170 percent below the home furnishings
industry average. The cameras have helped the company pinpoint the root causes
of inventory discrepancies and take steps to correct their procedures. The
cameras also help the company improve warehouse management best practices to
prevent future inventory from going astray.
Read the full story here
Calgary police warn citizens of organized retail crime risks - people "steal up
to $10,000 to $15,000 a day, six or seven days a week"
Calgary police and retail partners have teamed up to warn citizens about the
consequences of buying stolen merchandise. Organized retail crime is the theft
of consumer goods for the purpose of illegally selling the merchandise for cash.
Constable Andrew Critchley said it's a growing problem in Calgary and the
country. It costs Canadian retailers an estimated $4.6 billion a year and goods
are usually taken through systematic shoplifting, sold online or on the black
market. Along with their retail partners, London Drugs, Loblaws, TJX Canada and
Mark's, as well as Crime Stoppers and RetailCOP, CPS has launched a radio and
transit campaign to address the issue.
We have identified people that can steal up to $10,000 to $15,000 a day, six or
seven days a week."
The general manager of loss prevention with London Drugs says higher prices are
only one consequence. "It's not just a matter of dollars though," Tony Hunt
"Organized retail theft impacts the safety and security of our employees and of
the public. Often incidents involve some type of threat or violence to staff.
The stolen merchandise these criminals steal and traffic is often stored in poor
conditions and when resold can pose a health risk to unsuspecting consumers," he
"The message we are hoping to get out is that Calgarians can help prevent
organize retail crime by recognizing and refusing to buy stolen retail goods,
and by reporting shoplifting or stolen goods they find for sale," he said. Critchely said organized retail crime is often used to fund more serious
criminal activities like purchasing drugs or weapons. metronews.ca
Loss Prevention Jobs Booming in Canada - Talent Shortage?
Over the last five weeks there's been over 150 Loss Prevention positions in
retail posted in LinkedIn. Now while most are single unit and hourly positions
it does show a strong spike in demand and possibly a weak supply, especially
with posting them on LinkedIn which is considered by most to be executive
Winnipeg, Manitoba, Canada - New Gift Card Rules
The province is getting rid of fees malls could charge if the card wasn't used
for a year. New legislation bans expiry dates on gift cards unless the card is
for a specific item or is given away for free.
Saks Fifth Avenue OFF 5TH Announces Entry into British Columbia and Manitoba;
New Locations in Quebec
Saks Fifth Avenue OFF 5TH and Ivanhoé Cambridge announced today an agreement to
bring four new Saks OFF 5TH locations to Canada. The stores, which will be the
first to introduce the Saks OFF 5TH brand to their respective markets, will open
in four Ivanhoé Cambridge shopping centres: Tsawwassen Mills, Outlet Collection
Winnipeg, Place Ste-Foy and Montreal Eaton Centre. businesswire.com
Laura's Shoppe's reaches agreement with creditors to continue operations
The Montreal-based owner of more than 140 women's clothing stores, under the
various Laura banners and Melanie Lyne, filed for creditor protection on July 31
and later shuttered 15 stores in a cost-cutting measure. financialpost.com
CTA Comments on Growing Cargo Crime Problem in CTV three-part series - Canada's
$5 Billion Cargo Theft Problem
Echoing the sentiments of the Canadian trucking industry, CTV's W5 recently
aired a three-part special report on cargo crime and how the growing problem is
affecting carriers and consumers alike.
W5 featured CTA President David Bradley, who said cargo theft is one of the most
lucrative criminal activities in Canada. It rarely makes headlines, yet it's
costing consumers and the economy an estimated $5 billion a year.
"A decade or so ago, it was probably a more opportunistic crime," Bradley told
W5. "But what I think has occurred is that organized crime syndicates have seen
that it's relatively low risk, high reward, and there seems to be a market for
just about anything somewhere in the world."
Once thieves get their hands on a load, selling it is easy. Organized crime
groups know who is in the market for a particular product and often have buyers
lined up, or the goods are sold off piecemeal to corner stores and flea markets.
Some buyers have no idea they're paying for a stolen product while many others
don't care, police sources told the program. See the full three-part series here
Cargo thefts have doubled from last year: IBC -
Christmas is prime time for
In 2014, the IBC saw 200 reported thefts. This year, there are already more than
400, which is primarily just in southern Ontario. And those figures only include
reported thefts. Some transportation companies, the IBC's national director of
investigative services Garry Robertson told CTV, will absorb the losses to avoid
reputation damage and increased premiums. The Ontario Trucking Association
estimates thieves are stealing $5 billion worth of cargo each year, up from $1
billion a decade ago.
Toronto police display $12-million in counterfeit goods seized in Project Pace
Toronto police, in partnership with other law enforcement agencies and private
partners, have seized $12 million in counterfeit goods over the last 18 months.
Project Pace (Partners Against Counterfeit Everywhere) II, an 18-month
investigation into people and groups selling fake or so-called pirated products,
involved a number of counterfeit goods retailers from across the GTA as well as
Montreal. Several of the seized items were on display during a Tuesday, Dec. 1
press conference at police headquarters.
trying locks on some liquor bottles
The LCBO has started putting locked devices on their booze in a small pilot
project at the flagship Queens Quay store. The locks won't trip the security
alarm at the exit in the event of theft, but the contraption makes it impossible
to open up the alcohol in any event. The LCBO says that like other retailers it
"works hard to minimize and reduce product shortage rates resulting from theft."
"It's something we're testing," said LCBO spokesperson Christine Bujold.
Retail Fast Facts: November 2015
● Total monthly retail sales changed by 2.5 per cent over the comparable month
● Total sales excluding food, automotive and gasoline changed by 4.7 per cent
over the comparable month last year. Read
Ikea's 1st pickup store opens in London, ON. -
with four more coming
Couche-Tard acquires Topaz, Ireland's largest
convenience and fuel retailer with 464 stations
Three arrested after attempted massive tractor-trailer cheese
heist in Vaughan last Wed.
Police followed the truck using an installed GPS system and a canine unit was
brought in to track down the suspects. There might've been between 30,000 and
36,000 pounds of cheese in the truck," said Const. Andy Pattenden. "The truck
was fully loaded." thestar.com
Oshawa, CN: Store owner, son charged with stealing $50K in snow tires
A tire store owner and her son have been charged after snow tires valued at
approximately $50,000 were reported stolen from Oshawa-area car dealerships.
Durham Regional Police said a theft was reported on Aug. 5, at a Ford dealership
in Port Perry. Two or three people had used bolt cutters to open a storage
container. It was reported that more than $15,000 worth of tires and rims were
stolen. The suspects and their vehicle were captured on video surveillance. As
officers investigated, they connected the theft to two others in the Durham
region. A similar theft occurred at a Toyota dealership in Coburg on July 30,
when snow tires and rims worth $18,000 were stolen. Less than a week later, more
than $15,000 worth of snow tires and rims were stolen from a Ford dealership in
Stouffville, police said. It is alleged that the stolen goods were then taken to
a tire store on Ritson Road in Oshawa to be sold. As a result of the
investigation, 43-year-old Sheila Stephens and 24-year-old Tyler Stephens have
been arrested. Both were charged with three counts of break and enter and three
counts of possession of property obtained by crime.
Vancouver, BC: Mounties caution parents, Legomaniacs about buying stolen Legos
As the holiday season approaches, Mounties are cautioning parents and Legomaniacs alike about buying stolen Lego online. The warning follows the
arrest of two men police allege stole a number of Lego boxes worth thousands of
dollars from a retail store in Squamish. On Nov. 24, members of the Squamish
RCMP responded to a reported theft in progress at the store. Police say two men
allegedly took a number of Lego boxes, loaded them into a cart and left in a
vehicle. Police conducted patrols in the area and stopped the suspect vehicle on
Highway 99 south of Finch Drive. Both the driver and passenger were arrested for
theft and a number of Lego boxes were seized from the vehicle. The investigation
determined the men were allegedly involved in a previous theft two weeks before
at the same business.
Holiday warning: gift cards hot targets for thieves
Gift cards may be plastic but these days they're just like cash or credit cards
and thieves have figured that out. Gift card theft and fraud is growing and
consumers should take extra precautions. First of all, keep the receipt that
comes with the card. It contains the card number and RCMP say you can often get
a replacement if it's lost or stolen. Retailers can track their gift cards or
cancel them. Now-a-days a lot of them have a database where they can keep these
card numbers and assist you if you do lose your gift card and not just when it's
stolen," said Constable Matthew Gervais with Airdrie RCMP.
Barrie, ON: Man charged with theft of electronics and toys from Barrie Walmart
A 21-year-old Barrie man is facing theft charges after police say he was spotted
removing the security tags from items at Walmart. City police were called to the
Bayfield Street store Wednesday around 9 p.m. after getting a report store
security saying a man removed the tags form several items in the electronics
department. Police say the man was spotted taking a bag from the sporting goods
department and placing the electronics in it, along with several items from the
toy department. He left the store without paying, but was stopped outside by
store security. An investigation revealed he was wanted on an outstanding
warrant for a previous theft in November.
As the market leader in network video,
Communications has been a driving force behind the shift from analog to
digital video surveillance. Hedgie Bartol, Retail Business Development
Manager - North America, Axis Communications, tells us how the conversion from
analog to IP video is going here in the States and what we expect to see
entering the mainstream this year. Hear Hedgie's advice for the retail LP
executive looking to evaluate and sell this technology to their management team,
and the importance of having a cyber strategy when embarking on a migration
LPNN Quick Take #5
MCs Joe and Amber talk about finding the right balance between work and
life on social media in this fun, honest LPNN Quick Take. Amber puts Joe on the
"hot seat," asking about his social media policy - Would Joe accept a Friend
Request on Facebook from a work colleague? His answer may surprise you.
Solution Providers, have a
video or commercial you want to publish?
How retailers are combatting e-commerce returns this holiday season
According to a recent study by Shorr Packaging,
e-commerce returns are expected to reach $19.4 billion this holiday season -
more than 30 percent of the $64.7 billion in projected e-commerce sales. Earlier
this year, an IHL report had estimated how preventable returns cost the global
retail economy $642.6 billion each year.
According to the Shorr study, customers are likely to cut back on returns if
retailers adequately address five key areas, including accurate product
portrayal, fit, pick-and-pack, damages and return windows. With fit-related
problems accounting for 17 percent of returns, several retailers have started
making it a priority.
A National Retail Federation study from October found that roughly 49 percent of
retailers offer free return shipping now. Some have even extended the duration
of their return windows, which, according to Shorr, is a strong trust signal for
Microsoft, law enforcement disrupt Dorkbot botnet
Microsoft said Thursday it aided law enforcement agencies in several regions to
disrupt a 4-year-old botnet called Dorkbot, which has infected 1 million
The Dorkbot malware aims to steal login credentials from services such as
Gmail, Facebook, PayPal, Steam, eBay, Twitter and Netflix.
Chinese online consumers increase seven times over last year shopping U.S.
brands over holiday weekend
Interestingly, Millennials represented the largest group of Chinese consumers
buying from U.S. retailers, replacing the middle class as China's strongest
online shopping segment for cross-border purchases. Topping the list were
shoppers born in the 1990s, with 34% born after the 1990s (a 30% increase from
2014), closely following those born in the 1980s.
Online sales surge while in-stores sales drop to
start the holidays
CA: "Short Change Artist" busted -
hit 150 Big-box stores across CA, AZ and Utah
A 29-year-old Long Beach woman was arrested Thursday on suspicion of felony
commercial burglary at big-box retail stores in three states, according to
Irvine police. Since 2013, Ashlie Pentard went to about 150 Target stores in
California, Utah and Arizona and defrauded them out of more than $10,000 in a
"short-change" scheme, said Farrah Emami, spokeswoman for the Irvine Police
Department. "In each case, the suspect entered the store and made a small
purchase with cash," Emami said in a statement. "When the cashier provided
change, Pentard would quickly switch the large bills with smaller bills and
insist the store had provided her with short change." The usual loss for the
store on each transaction was about $100. Police say several of these
transactions happened at Targets in Irvine and detectives began an investigation
that led them to identify Pentard as the suspect. Police found similar crimes
had happened at an unspecified number of Wal-Mart, Home Depot and other stores.
Target officials kept information about the thefts and provided it to Irvine
police for its investigation. On Thursday afternoon, detectives traced Pentard
and observed her committing the same kind of theft at a Costa Mesa Target and
arrested her outside the store.
WI: Identity thieves traveling to Wisconsin to commit crimes; 5 arrested
Employees at the Greenfield Best Buy smelled trouble when a woman tried to get a
cellphone and presented a South Carolina ID. They called police. "Basically,
within an hour of renting their car, we have them stopped already after making
the attempt at our Best Buy, trying to purchase phones with stolen IDs,"
Greenfield police Capt. David Patrick said. Police arrested three New Yorkers
fresh off a plane and seized stolen IDs in the names of real South Carolina
residents. Oak Creek police recently arrested two New Yorkers at the Red Roof
Inn after a taxi driver became suspicious. He'd been driving two guys from store
to store. Oak Creek arrested Bradley Beauge and James Pierre and seized a credit
card encoding device, fraudulent cards, and 10 iPads in boxes in their hotel
room. Court records say the suspects had previously come to Milwaukee, where
Beauge bought the stolen cards on a website, wired money to Ukraine and then got
instructions to ship the iPads to a drop box.
Schuylkill Co, PA: U.S. Attorney to prosecute $145,000 credit card fraud case
County prosecutors have withdrawn charges against a Shenandoah man and woman
involved in a credit card fraud operation allowing the case to be prosecuted
federally by the United States Attorney. Carrie F. Aker, 43, and Mario M.
Valentine, 32, were arrested Sept. 28 and charged with running the operation
that resulted in over $140,000 in illegal purchases. During the 11 months the
crimes were being committed, Urban and Everk said the two used the fake credit
cards to make purchases totaling $145,866.59 at stores in Schuylkill, Luzerne,
Dauphin and other counties through Pennsylvania. Among the many stores the cards
were used included Weis Market in Hazleton, Turkey Hill stores, Kmart, Home
Depot stores, McDonald's restaurants, Sears, Cracker Barrel restaurants and
numerous others. In addition to making the fraudulent purchases, police said
that Aker and Valentine attempted to make additional purchases totaling
$40,250.54, but those sales were declined.
AL: Three Suspects caught with more than 100 cloned credit cards
Three people are in Mobile County Metro Jail charged with identity theft
involving cloned credit cards. All three are from Georgia, but there are more
than a hundred victims from across the country, including some in Alabama,
Mississippi and Florida. Mobile Police got a break when a victim reported their
credit card had been used at an electronics store on Airport Boulevard. The
suspects were still in the area when police arrived. Police confiscated 130
cloned credit cards.
Salem, NH: Manchester theft ring target Salem mall
for North Face jackets
Police arrested five people on Wednesday at the Mall at Rockingham Park who
attempted to leave Macy's with $2,225 worth of North Face jackets and planned to
resell them at a "virtual store," according to a police affidavit. Police were
called to the Macy's store on Wednesday after being alerted by store security
that three shoplifters were in the store. Officer were told that a group of five
individuals had taken a number of North Face jackets, "entered a fitting room
together, and concealed the jackets in Macy's bags," Officer Nicholas Turner
said in a sworn affidavit. Police said one of the men, Tyrone Christopher Hall,
21, of Manchester has numerous other theft-related convictions. He is currently
on parole for armed robbery out of the Manchester, police said. Hall and others
are facing felony charges of engaging in an organized retail crime enterprise.
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Darien, Ill., police search for gunman after man wounded in Wal-Mart
Police are looking for a suspected gunman who wounded a customer inside a
Walmart store in west suburban Darien. An employee in the store said that
shooting broke out around 5:41pm after an argument between two people at a food
stand. One person pulled a gun and shot another. Authorities say three to five
shots were fired. The victim was hit once in the shoulder. Police say the gunman
then ran out of the store.
Skimming gang busted in Livingston County, N.Y.
Aguila and Toldeo, Florida residents, were part of a well-organized,
out-of-state criminal enterprise that uses skimming devices to steal
individuals' credit card information and then attaches that information to blank
credit cards in order to make fraudulent purchases. Tracking such a criminal
enterprise, which has been operating in the area for the past several months,
can be a chore, said Applin. If investigators are lucky, criminals who go into
stores and use a fake credit card will act shifty and arouse suspicion in either
a clerk or store manager. The Sheriff's Office has more than 50 credit cards,
bearing information stolen from people in the Fairport, Penfield and Monroe
County areas, that it's trying to match with the individuals from whom they were
Grocery Store Employees Sentenced for $365K in Food Stamp Fraud
Two people operating a grocery store in Fargo have been sentenced for stealing
hundreds of thousands of dollars from the United States Department of
Agriculture. From March 2011 through March 1, 2013, Ali operated Noor Al Huda, a
neighborhood grocery store in Fargo. Authorities say Ali and Amedi knowingly
conducted fraudulent transactions with Supplemental Nutrition Assistance Program
For example, Ali and Amedi would charge $200 to an EBT card. Noor Al Huda's bank
account would then be reimbursed $200 from the SNAP program. Ali and Amedi would
give $100 they received from the SNAP program in cash to the EBT card holder. valleynewslive.com
Santa Fe, NM: Warrant issued for possible suspect in $1.3M jewelry theft case
An arrest warrant has been issued for a possible suspect in a $1.3 million
jewelry heist in Santa Fe last month. A judge signed the warrant Thursday for
45-year-old Luis Villalba Boca-Negra in the case. Santa Fe Police have said that
they're looking for two men and woman who had been in the Diva Diamonds and
Jewels store two weeks before the Nov. 27 theft. Police believe two people
created a diversion and a third snatched valuables from an unlocked display
case. Authorities say Boca-Negra was arrested in October 2014 for stealing a
$35,000 ring from a different downtown Santa Fe store. He fled the state but was
later arrested and pleaded guilty to theft and currently is on probation. Police
say Boca-Negra's whereabouts are unknown.
New Jersey State Assembly pass "Security Office Registration Act";
stronger controls on Training
Under the "Security Office Registration Act," security guards employed by
security guard companies are strictly regulated by the State Police. This bill
would extend SORA's provisions to armed security guards employed by private
companies. Under the bill, a security officer who is required to carry a firearm
as part of his or her duties is required to register with the State Police and
complete an education and training course. An armed in-house security officer
also would be required to be at least 18 years old.
Gresham, OR: Two Customers hold down a Fred Meyer
$17,000 diamond ring thief
Police have arrested an individual who they say attempted to run out of a Fred
Meyer store with a ring valued at $16,995. Paris D. Perrantes was booked, and
then released, into the Multnomah County Detention Center. Officers responded to
the Fred Meyer on Wednesday on reports of a person who was trying to steal a
ring and who was being held down by customers. Perrantes told store security
that he attempted to steal the 2 carat ring because he is homeless and needed
the money. The employee yelled for two customers to stop Perrantes and they were
able to take him to the ground.
Detroit, MI: Employee Of Total Armored Truck Co. Charged In $20K Theft
A Southfield man is accused of stealing $20,000 from an armored truck company
where he was employed. Wayne County Prosecutor Kym Worthy said 33-year-old
Charles Stewart has been charged with embezzlement, larceny, receiving and
concealing stolen property, and felony firearm. Stewart was arrested around 6:15
p.m. Tuesday shortly after the theft was discovered. According to the
prosecutor's office, Stewart, who was employed by the Total Armored Truck
Company, took a bag containing $20,000 from his work truck and put it in his own
vehicle without permission. The theft was immediately discovered by employees of
the company, who contacted police.
Former Columbus Police Officer pleads not guilty to Shoplifting at Walmart
Former Columbus police officer Jacqueline Crockett claimed to be an undercover
cop working a case when Wal-Mart employees caught her shoplifting in early
November, according to court testimony. Crockett pleaded not guilty Thursday in
Recorder's Court to impersonating a peace officer and theft by shoplifting
Greensboro, NC: Woman faked $5,400 Robbery at store where she worked
Investigators charged Robin Jean Wine, 22, in connection with a robbery of
Smokey's Mart according to arrest warrants. Wine conspired with two other people
to take about $5,400 from the store. Greensboro police arrested her at the
convenience store today. She faces charges of larceny by employee and felony
Concord, NH: Two arrested on Burglary charges;
stole 'Operation Santa Claus' Gifts
Thousands of dollars of gift cards and toys were stolen from a NH State garage
used to house Operation Santa Claus headquarters, a program that collects
donations to provide gifts to underprivileged children during the holiday
season. A search on a warrant conducted at Pechacek's residence revealed
evidence connected to the crime.
Arson: Renton, WA: Officials investigate fire at Walmart
Fire officials and police are investigating a fire that evacuated a Walmart
store in Renton Thursday night. Fire officials said the fire broke out about
9:15 p.m. in the sporting goods department in the hunting gear area. Police are
investigating the fire as possible arson. A rack of hunting jackets and pants
caught fire. Employees used extinguishers to put out the flames. Fire officials
said the store was locked down as a potential crime scene.
Prolific shoplifters sent Christmas card by the Police
Shoplifters in the North East will receive a Christmas card from the police
advising them to avoid crime over the festive period. The top 300 prolific
shoplifters will receive a specially designed Christmas card which will be hand
delivered to their front doors. The initiative aims to reduce retail crime in
the run up to Christmas.
Pinal Co, AZ: 1-Man Crime Spree Comes to an End in San Tan Valley
Pinal County deputies have arrested an 18-year-old San Tan Valley man who has
admitted to 25 car thefts, several burglaries, an armed robbery, endangerment,
credit card fraud and felony flight law enforcement.
Santa Rosa, CA: Two young children help parents steal $3,500 of merchandise from
a hydroponics store
Huntsville, AL: Police make arrest in Donny's
Diamond Gallery robbery
B-Mart - Kingsport, TN- Burglary
Boost Mobile - Auburndale, FL - Armed Robbery
Casey's General - Detroit Lakes, MN - Burglary
Circle K - Mansfield, OH - Theft by deception
Common Cents - Pocatello, ID - Armed Robbery
Dollar General - Dyersburg, TN - Armed Robbery
Family Dollar - Cordova, TN - Armed Robbery/ sentenced to 25 yrs.
Family Dollar - Kentwood, MI - Armed Robbery
Family Dollar - Lansing, MI - Armed Robbery/ Photo released
Marathon - Nashville, TN - Armed Robbery
Shell - White House, TN - Armed Robbery/ clerk shot
Sunoco - Kingsport, TN - Burglary
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Which way are you facing?
So many spend so much time facing internally that they totally miss what's
actually happening. As we focus on doing what we know and feel best at, we more
often than not miss what's right in front of us. The problem is we're facing the
Facing internally and being so focused on our own team's performance and our own
survival, we don't hear the footsteps that mean the most. Those that we're all
here to serve. Our external customers.
We all have them. Whether you're a vendor or a Loss Prevention executive we all
have external customers. Those who we deliver our service and products to. The
people and executives that actually mean more to us than our own teams. Because
at the end of the day, those people will determine how far we go.
Certainly our teams are in effect our extended families, but our external
customers are the ones we're here to serve and the ones that ultimately decide
how much they'll allow us to serve them. Yes, allow us to serve them. You read
it correctly. And if they see you facing internally all the time and only
turning around when absolutely necessary then they'll never allow you to truly
make a difference.
Facing externally, to me, is something that you have to do all the time. In many
regards it's the only way you'll learn and grow and expand your influence.
Because at the end of the day it's about tearing down the silos that most feel
others have built. When in fact we built them ourselves by facing the wrong way.
So if you ever find yourself asking the question 'Why didn't this work?' or
can't we get this accomplished?' or 'Why didn't I know about this?', then simply
ask yourself 'Which way was I facing?' You just might find the answer.
Just a Thought,
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