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'17 National Retail Security Survey

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NRF Big Show 2018
Jan. 14-16

Jeweler's Security Alliance 40th Annual Security Seminar & Expo
Mar. 13-15, 2018

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April 10-13

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April 24-26

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May 15-16

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June 11-13

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Command & Control: SOCLab Operations
Fred Becker and Tom Meehan

Innovation and Action
Garret King

LPRC Research Update
Stuart Strome

LP/AP Supports Total Enterprise Success
Read Hayes, PhD
Tom Arigi

Future of LP: Innovation, Evaluation, Collaboration
Read Hayes, PhD
John Voytilla
Brian Bazer

Introducing the LPRC
Gus Downing



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2017 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

GameStop Loss Prevention and Legal Team Preparing Meals for Residents of the Ronald McDonald House

"GameStop -  Giving Power"

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Rhonda Olney named Corporate Loss Prevention Manager, Investigations/Investigative Systems for Sears Hometown and Outlet Stores, Inc.
Rhonda was previously the Manager, APP Investigations Online/Fraud for Sears Holdings Corporation for over two years and also held various positions for the retailer since 1994 including Manager Asset & Profit Protection/Investigations Ecommerce, Manager - Policies and Procedures, Team Manager, Senior Offline Web Center, Team Manager - Home Improvement Credit. Rhonda earned her Bachelors degree in Criminal Justice and Corrections from Simpson College, and went on to earn her Masters Degree in Criminal Justice as well. Congratulations Rhonda!

James Brown promoted to Loss Prevention Manager, Corporate
for Prada USA Corp.

James was previously the Corporate Loss Prevention Supervisor for Prada since 2012. He started there as a Loss Prevention Associate in 2006. Prior to his employment at Prada, James was a Security Coordinator for The Children's Place. Congratulations James!

Seth Hughes named Senior Manager - Asset Protection Operations for REI

Seth was previously the Senior Corporate Manager: Divisional Technology, Analytics and Omni-Channel Theft & Fraud for Walgreens before taking this new position. He's held other positions for retailers including Corporate Manager: Omni-Channel Theft & Fraud and Financial Analytics for Walgreens, Fraud Operations Leader, Senior Investigator, Human Resources Business Partner, and ETL (Store Operations) for Target. Seth earned his Bachelors of Arts in Communications from Calvin College. Congratulations Seth!

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Security's Evolution Takes Next Formal Step
ASIS changes conference name to Global Security Exchange - GSX
Uniting the full spectrum of security-cyber & operational security professionals

ASIS International announced this week that it has changed the name of its annual security conference from the ASIS Annual Seminar and Exhibits to the Global Security Exchange (GSX). Building on its 60-plus year legacy as a premier security event, the newly branded GSX will take place in Las Vegas, Nev., Sept. 23-27, 2018, in partnership with InfraGard and ISSA.

"In what will be our 64th year of delivering the security industry's flagship event, the Global Security Exchange, or GSX for short, will build upon the change and reinvention introduced at ASIS 2017," Peter J. O'Neil, CAE, CEO, ASIS International, said in the announcement. "This name reflects the Society's commitment to unite the full spectrum of security-cyber and operational security professionals from all verticals across the private and public sector, allied organizations and partners, and the industry's leading service and solution providers-for the most comprehensive security event in the world."

"From the Internet of Everything and soft target attacks to data breaches and drones, the velocity of change and risks knows no boundaries," Thomas J. Langer, CPP, 2017 president, ASIS International, said in the announcement. securitysystemsnews.com

ADT Named 2017 SDM Dealer of the Year
The nation's largest security dealer has transformed under new leadership
to be more customer-focused

When ADT combined with Protection 1 last year and Tim Whall took the helm as CEO, he challenged his now more than 18,000 employees to participate in an exciting transformation - taking this gigantic organization from a good company to a great one by providing gold-standard customer service. With a new management approach, the support of the latest in analytics and other back-end technology, and a customer-first mantra, the results 18 months in are impressive and are what led SDM to choose ADT as its 2017 Dealer of the Year.

The drive to disrupt the security industry is a thread that has been in ADT's tapestry from the start and was aided over the years by an explosive growth in the residential security market and a number of acquisitions along the way - both as acquirer and acquired. In May 2016, ADT was acquired by Apollo Global Management, a private equity firm that also owned Protection 1 (a $468 million company, ranked No. 6 on the 2015 SDM 100). With more than 18,000 employees working in over 200 offices nationwide and Canada, and more than 8 million customers, the combined forces of ADT and P1 would now enjoy a market share of approximately 31 percent nationally, and be the largest security and home automation provider in the country.

In a rather unusual move, Apollo chose to put David in charge of Goliath and tasked P1 CEO Tim Whall with leading the combined organization. Many of ADT's top executives were replaced with P1 staff and Whall and company set out to bring the P1 signature passion for customer service to an unprecedented scale.

Significantly, ADT is also now back in the commercial business, with the merging with P1. That gives the company the ability to add P1's expertise in network security and enterprise security solutions for national accounts, something that ADT had divested a few years ago after a former merger broke up, Whall says. "I would like to get ADT back to where it was before they divested," he says. "They spun off and the commercial went to the other company. There is no reason not to get back to those levels, but we have a lot of work to do. For a brand than has been in existence for 143 years, only three of those didn't include commercial business."

For Whall, this means expanding the very definition of what the security industry protects. "For years it was nothing more than providing protection for premises. Now we are changing that bundle so it is not just the premise but the network. People are increasingly familiar with cyber threats. How do we protect our customers, whether they are a commercial or small business or a homeowner? We want to shore up what we are doing, and get a little innovative on how to make it better." sdmmag.com

Gift card crime fueling opioid addiction across the US
Email tips for the CNBC Investigative Unit to

A shadowy world of criminals has been targeting major retailers around the country to take advantage of lenient store-return policies and fuel their drug addictions, a CNBC investigation has found.

And they use an unlikely currency to pull off the crime: gift cards.

For years, thieves have taken aim at big-name stores, including Home Depot, Lowe's, Target and Walmart, by stealing items and returning them at another store without a receipt. They typically receive a gift card for the stolen goods and then sell it to a pawn shop or secondary store at a discount.

While retailers say they are doing everything they can to reduce return fraud overall, both law enforcement and the drug users themselves say the scam is relatively easy to pull off.

While there are no national figures linking gift-card crimes to drugs, retail-return fraud itself continues to be a major problem.

Law enforcement officials say cashing in gift cards to pay for opioids is becoming more prevalent throughout the U.S.

At least one state - Tennessee - has found a direct connection between gift cards and drug overdoses. In Knox County, police linked 16 of 19 overdoes to the sale of gift cards during a one month period this year. In the city of Knoxville, police tracked 83 to 98 overdoes to gift cards during a three-month period.

Briggs sponsored legislation this year that requires all transactions involving cash for gift cards on the secondary market to be reported to local law enforcement. But the law does not impose a penalty for not complying, and Briggs said he plans to push for tougher rules next year.

Home Depot said it has changed its policy to crack down on return fraud and acknowledged the link between gift cards and drugs.

"AP and Loss Prevention professional know that the use of illicit narcotics have been the catalyst for criminal activity for decades, addicts addiction to street drugs of the past have been enhanced by today's opioid abuse and are still a causation of retail and other crime". Retailers continue to work with Law Enforcement and prosecutors to continuously fight to protect their people, assets and brands," said Bob Moraca, VP Loss Prevention for the National Retail Federation.

On the police side, the Coalition of Law Enforcement and Retail sees the return fraud-opioid connection as a top priority.

Retail Theft Analysis, a Florida-based private company, is pitching software to police departments to help track the number and value of gift cards that stores buy and individuals sell.

CEO Matt Ryan said the company found one example of a customer who sold $349,000 worth of gift cards to a store in Tennessee during a three-month period. Most of them were iTunes cards. cnbc.com

Special Thanks to Retail Theft Analysis for submitting this to the Daily

Opioid Epidemic and E-Commerce Growth Fueling Doorstep Thefts
Nearly 1 in 5 homeowners has fallen victim to 'porch pirates'

Nearly 1 in 5 U.S. homeowners has been a victim of package theft in the last year, according to a recent survey by Ring, a home security firm. The holiday boost in e-commerce isn't the only factor behind the increase of package theft, said Jamie Siminoff, inventor and founder of Ring.

"You also have this opioid crisis that's happening, that's driving people to get small amounts of money out of desperation," he said.

Some of the communities hit hardest by this fatal outbreak are in rural America - in 2015, the overdose death rate for rural areas surpassed that of urban or suburban areas. And the neighborhoods that most frequently face porch pirates? Also rural, according to an October study by Blink. The video security company found that residents in North Dakota, Vermont and Alaska were most likely to fall victim. cnbc.com

Sleepy's Owner Steinhoff: Accounting Issues Could Affect $7 Billion in Assets
South Africa starts independent investigation on concerns over retirement funds' exposure.

Steinhoff International Holdings NV said Thursday that the accounting irregularities it disclosed Wednesday, together with its chief executive's resignation, could affect the valuation and "recoverability" of as much as 6 billion euros ($7.09 billion) worth of assets-extending a stock market rout that has sent shares down 74% over two days.

The minister's statement said it was "mindful that many retirement and savings funds may be adversely affected by the loss in the value of Steinhoff shares." Members of retirement funds "should be reassured that current regulations limit the extent to which any one fund may be invested in any one company," it said.

The retail giant also said it was seeking to raise funds, including through asset sales, to support current operations and reduce debt.

The disclosure comes months after German prosecutors began investigating whether the company, which has its primary listing in Frankfurt, used off-balance sheet entities to hide losses in its operations and artificially pump up its valuation. Steinhoff had previously denied those allegations, but on Wednesday said it had hired outside accountants to probe its books. wsj.com

NYC & The Boroughs Eliminating Jail Time for Shoplifting
Rikers' Eventual Closure Having Retail Impact Now!
NYC Defends Progress in Closing Rikers' Jail Complex

Facing pressure from New York City Council members, city officials defended their progress toward closing Rikers Island, saying doing so isn't merely a question of real estate but requires a sea change in how the criminal-justice system functions.

To close Rikers Island, which houses the city's main jail complex, the New York City's average daily population must shrink to 5,000 from about 9,100 today, city officials said. Closing the complex also would involve building jails in the boroughs, where they could face community opposition.

De Blasio administration officials said they had taken concrete steps. These have included reducing the number of people who are incarcerated and creating jail alternatives.

This fall, the city began working to eliminate sentences of less than 30 days, meaning some convicted of low-level crimes such as shoplifting or drug possession could participate in a social-service program instead of spending time in jail.

As the number of inmates decreases, shrinking the population further becomes increasingly tricky, Ms. Glazer said. "Who is left at Rikers Island will increasingly be those accused of violent offenses," she noted. Officials must think more boldly about decreasing the population and not get caught up in city bureaucracy. Thanks to the Rite Aid team for submitting the article. wsj.com

What can retailers do to prevent sexual harassment?
It's Still Dangerous For Employees to Challenge Leaders

The sexual harassment scandals in Hollywood and Capitol Hill are but a visible proxy for what has long gone on in many other workplaces.

Indeed, according to a Center for American Progress analysis of figures collected by the Equal Employment Opportunity Commission between 2005 and 2015, the two sectors with the highest incidence of reported sexual harassment were hospitality and food service, accounting for 14 percent of complaints. Retail received 13 percent of complaints.

Will the #MeToo discussion encourage individuals in offices, selling environments and warehouses to finally raise claims about treatment while still feeling safe?

Don't bet on it, says Peter Cappelli, Wharton management professor and director of the School's Center for Human Resources. He said, "It is still very dangerous for employees to challenge leaders in most organizations on anything as consequential as a harassment charge."

Wharton management professor Katherine Klein said companies need a culture that not only makes it clear that sexual harassment won't be tolerated, but "makes it psychologically safe for employees to express concerns, complaints and suggestions."

Ms. Bellace said HR should be proactive in conveying to supervisors that improper jokes, lewd comments and inappropriately sexual comments are unacceptable in the workplace. For victims, however, avoiding subsequent fallout for coming forward can be difficult, especially in small staffs such as a selling floor. retailwire.com upenn.edu

'Change the Pallet' Initiative
Wooden Shipping Pallets are Killing People

Wood pallet-related injuries are common, they are often serious, they sometimes result in death, and they are costing Walmart and other American retailers (and their investors) tens of millions of dollars each year.

PORTLAND, Ore. December 05, 2017 An Alabama jury awarded $7.5 million last month to a man who broke his hip at a Walmart store after his foot became stuck in a wood pallet. News outlets from Fox to Washington Post reported on the story with headlines reminiscent of the famous McDonald's hot coffee burn lawsuits of times gone by.

Earlier this year, for example, an employee at a Walmart in Florida was killed while moving a stack of empty pallets. A similar accident occurred at a Restaurant Depot in 2015 when three pallets fell off a stack and landed on an employee, killing the victim. In 2016, an employee at Goodyear Tire and Rubber Company was crushed between a stack of heavy wood pallets and a wall, causing death. This list goes on. In fact, simply typing "pallet" in the "Fatality and Catastrophe Investigation Summaries" page of the OSHA website will result in a list of hundreds of instances of pallet-related deaths and injuries.

It's past time for journalists to drill down on the true cost of 500 million wood pallets entering the U.S. market each year, notably with respect to the health and safety of American workers and, as a jury in Alabama determined, retail consumers.

Change the Pallet is a project of The Forward Edge Initiative, an Oregon-based nonprofit. oshatoday.com

SIA launches new robot-focused working group

Dollar General to open 900 stores in 2018

Starbucks operates 3,000+ stores in China - adding 2,000 by 2021

'Santa' drops $1,000 on shoppers from 4th floor, gets kicked out of Mall of America

Warning Of Up To 104 Layoffs At Bankrupt Maurice Sporting Goods

Quarterly Results
Canada's lulu lemon Q3 comp's up 8%, online revenue up 26%, sales up 13.7%
Dollar General Q3 up 4.3%, sales up 11%
American Eagle Q3 comp's up 3%, net sales up 2%

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Wilson Safe Offers Extensive Line of Vaults
to Protect Your Business

Vaults and vault doors are the ultimate way to protect your home or business. Wilson Safe offers an extensive line of GSA class 5 vault doors, Schwab doors, day gates, class 1 and 2 vault doors, and modular vaults. Wilson Safe also offers Isotec security solutions.

For over 110 years Wilson Safe has provided service and sales for safes all over the world. Their showroom is open in Philadelphia, PA to view safes in person or a sales rep is available to answer your call today!

Visit wilsonsafe.com for more information

Hackers Steal $70 Million in Bitcoin
Nearly $70 million worth of bitcoin was stolen from a cryptocurrency-mining service called NiceHash following a security breach, causing the company to halt operations for at least 24 hours. wsj.com

A look at the current state of retail cybersecurity
A Conversation with Tom Litchford, former VP Retail Technology at the NRF

Tom Litchford is former vice president of retail technology at the National Retail Federation, where he led and managed NRF's technology leadership community, including the CIO Council and the IT Security Council. Here, Litchford speaks with STORES magazine contributing editor David P. Schulz about current cybersecurity issues in retailing.

Many retailers, knowing that EMV is really not the answer to the problem and that protecting their customers' data is imperative, have opted to implement point-to-point encryption, which encrypts the payment data from the time it's swiped or dipped to the time it gets to the financial processor. This totally eliminates the payment card "threat surface."

Many retailers have opted to implement P2PE for the transaction authorization process. In fact, in our last survey of the NRF CIO Council, it was over 90 percent. Corresponding to P2PE, on the back end they use a technology called tokenization, which replaces the real card number with a token, or random number. With tokenization, payment card data retained at the retailer for use in returns, for example, is then also rendered useless if stolen.

With P2PE and tokenization technologies, retailers have effectively removed the payment card threat surface, but that doesn't address other sensitive corporate data. Hence, many are now looking at multi-factor authentication. Considering the majority of retailer breaches originated with a credential-stealing phishing email, and many are at their third-party suppliers, multi-factor analysis is an effective tool to try and eliminate that threat surface.

There is a strong emphasis on educating employees about phishing emails. The NRF Retail Information Sharing and Analysis Organization and its corresponding Threat Alert System pushes about 12-15 cyber alerts per day, and I would surmise that 90 percent of them pertain to malicious phishing emails.

While PCI provides a strong security foundation, there is much more to a retailer's cyber defense program than that. I think you're seeing a lot more investment around monitoring, detecting and mitigating a cyber breach as opposed to just perimeter defenses. Again, this isn't just about protecting payment data, but all corporate sensitive data such as human resource records, financial data, acquisition plans, etc. stores.org

Report Says Companies Plan to Change Third-Party Vendors that Pose Highest Risks
Global consulting firm Protiviti and the Shared Assessments Program's annual Vendor Risk Management Benchmark Study finds that a majority (53 percent) of organizations surveyed are likely to exit or change (de-risk) relationships with some vendors due to heightened risk levels. The reason cited most often was fourth-party risk issues and an inability to resolve them.

The study finds that 71 percent of these organizations will likely change their high-risk relationships over the next 12 months. Nearly half of all respondents (48 percent) said it has become imperative from a risk and regulatory standpoint to assess vendors' contractors. securitymagazine.com

Ransomware's lucrative next stop? The Point of Sale
With the influx of credit card breaches over the past few years at major brands, hackers may have reached a point of supply exceeding demand, as awareness of breaches, security on credit cards, and excess supply have all led to a reported drop in prices on the dark web for stolen data.

Researchers have seen prices for stolen card information drop from $30 to as low as $5, depending on the data.

If we are to believe that the price of stolen credit card data is in fact dropping, where are hackers going to turn next? The instances of point of sale (POS)-based ransomware have been sporadic so far, but what's to stop the POS malware trend from turning into this potentially devastating, evolved threat? If retailers don't protect themselves properly, this is a very real possibility for 2018.

Malware takes months to siphon credit card data from infected systems. Rather than gain access to a national chain's POS to exfiltrate credit cards, cybercriminals could deploy ransomware that shuts down the POS systems - effectively bringing the business and all revenue to a screeching halt.

In the case of a retailer, ransomware isn't about paying to get data back, it's about paying to get access to your POS systems back, and, hence, bring your business back to life. It becomes a cost of lost revenue exercise, a much more tangible problem to retailers for whom a day of lost revenue may never be recovered. helpnetsecurity.com

Most Retailers Haven't Fully Tested Their Breach Response Plans
More than 20% lack a breach response plan altogether

Nearly 75% of IT security professionals from the retail industry say their companies do not have a fully tested plan to address a security breach, according to a Tripwire report today.

Some 28% of survey respondents do have a fully tested breach plan, while 21% lack a plan altogether, the report notes.

Additionally, 21% of survey respondents say they don't have the means to notify customers of a data breach within 72 hours of its occurrence. darkreading.com

Bitcoin Sites Become Hot Targets for DDoS Attacks

Internet embedded devices: a stalker's dream come true?


Intelligent surveillance solutions.
What are your stores showing you?

As the global leader in network video, Axis Communications is driving the industry by continually launching innovative solutions to help you create the smart stores of the future. Hedgie Bartol, Retail Business Development Manager for Axis, explains how retailers can utilize intelligent surveillance technologies for business opportunities beyond shrink, safety and security. Learn how you can turn cutting-edge network technologies into real working solutions for your company.

Quick Take #3

Amber and Joe shout out the sponsors who helped make this event possible, preview some special guests to come, and reveal an over-used office phrase that needs to go away.

Solution Providers: Have a video or commercial you want to publish? Contact us 



December is Chargebacks Month on CardNotPresent.com

How to Keep Holiday Returns from Becoming Post-Holiday Chargebacks
While chargebacks that come from criminal activity are hard to anticipate, hard to identify and almost impossible to dispute, criminal fraud makes up only a small percentage of total chargebacks. Most come from customers simply bypassing the merchant for a refund.

Fortunately, there are steps the average merchant can take to minimize return fraud, but still protect the business from chargebacks well into the new year.

1. Clear Communication, Transparent Policies
2. Create a Workable Shipping Policy
3. Fair and Flexible Return Policies cardnotpresent.com

The Right Response Means the Difference Between a Happy Customer
and a Chargeback

When it comes to the war against fraud, your customer service department is the first line of defense.
Customer service reps are also the best stop-gap you have to prevent a dispute from becoming a chargeback. It's their job to convince customers that going through the proper refund channels will work better and take less time than filing a chargeback.

While watching for red flags is a good idea, keep in mind that they are just that: flags, not the crime itself. Customers often have perfectly legitimate explanations, so merchants need to make sure staff aren't declining orders based on circumstantial evidence. Some examples include:

New locations: A dramatic change in location may indicate a problem. Don't automatically decline a sale based on location; instead, check these orders manually, especially if the order is originating overseas.

New Devices: If your system doesn't recognize a customer's device, it's best to follow-up in some way. It could be a fraudster, but there is an equal or better chance it is the customer.

Unusual Orders: Any dramatic changes to a consumer's ordering pattern could be an issue, as could any larger than usual orders. Again, don't make assumptions-this is the gift-buying season, after all-but perform due diligence to protect yourself.

Multiple Login Attempts: We all forget passwords from time to time, so making several attempts to gain access to an account isn't that unusual. It's still a good idea to verify the user's identity to rule out a hacker's involvement: account takeover is often achieved simply through guesswork. cardnotpresent.com

Dozens of Counterfeit Fingerlings Are Being Sold at Popular Retailers
Fingerlings are the hot toy of 2017 holiday season and scammers are taking note.

One mom is warning other parents after she was swindled on walmart.com when purchasing the popular toy. Louis Roethel claims that when her package arrived in the mail, the box the tiny monkey came in looked suspicious. "There was misspelling on the package, the product inside wasn't secured," she told WZZM 13. "The color was leaching off the product onto their hands."

As it turns out, Roethel had been sold a fake Fingerling through a third party on Walmart's website. The retailer told GoodHousekeeping.com that they are aware of the issue and working to solve it.

She was able to get a full refund, but she's not the only one with this kind of story. Dozen of other parents have taken to social media to complain of being targeted when ordering the popular toys on other websites. goodhousekeeping.com

E-Gift Card Sales Growing Fast, Merchants Must Protect Themselves at the Holidays

Virtual, Disposable Credit Cards Might Be the Future in Online Consumer Security

Report: AI powers eBay's holiday shopping experience

Simon Wants To Help eCommerce Brands Get Into The Mall


Hillsboro, OR: Suspects in $400,000 Washington Square smash-and-grab sentenced to prison time
Two men were convicted of carrying out a smash-and-grab robbery for $400,000 worth of jewelry from Ben Bridge Jewelers back on August 29th. Brandon Sullivan was found guilty of several charges from the robbery and a high-speed chase that followed the theft. He was sentenced to 34 months in prison. Darereon Newton was convicted of first-degree aggravated theft and criminal mischief. He was sentenced to 15 months in prison. The group grabbed 21 watches and ran out of the mall to two waiting cars. katu.com

Springville, NY: Man arrested for theft of 31 iPads from WalMart
On Nov. 25, loss prevention personnel at the WalMart observed Keith Brown, 26, concealing 31 iPads (approx. $9,000) into a suitcase and then purchasing only the suitcase. This week, Police executed a warrant and arrested Brown on Felony Larceny charges. wgrz.com

Rancho Cucamonga, CA: 4 arrested after $4, 000 Macy's theft, crash with deputies
Two adults and two minors were arrested with more than $4,000 worth of property stolen from a department store in Rancho Cucamonga after their vehicle crashed into a San Bernardino County Sheriff's Department patrol car attempting to stop them. The incident happened just after 7 p.m. Saturday, Dec. 2, at the Macy's in Victoria Gardens when deputies and the mall theft team converged on the exits. dailybulletin.com

Burr Ridge, IL: $11,000 Worth Of 'Pink' Clothing Stolen From Victoria's Secret

Boardman, OH: Theft, child endangerment charges after pair accused of shoplifting $800 of merchandise at Kohl's

Fort Myers, FL: Tips lead to woman in $300 Baby Formula theft from Publix

Georgetown, KY: Four Georgetown College students charged in alleged Shoplifting Ring; over $500 in merchandise

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Shootings & Deaths

Miami, FL: Miami-Dade Police Officer shot outside WalMart; subject dead on scene
According to police, the uniformed officer was working off-duty at the store when he approached the subject, 54-year-old David Facen, for shoplifting. During the interaction, there was an exchange of gunfire between the subject and officer. The officer was hit in the lower extremities. Facen was shot by the Officer and killed. wsvn.com

Emeryville, CA: Oakland man, 22, suspected of shooting 2 near Target store
Camron Smith of Oakland, was arrested and charged with two counts of attempted murder. The shooting occurred around 6 p.m. Monday at the Target on 40th Street. Two people were taken to the hospital for gunshot wounds. Police said that three firearms were recovered at the scene. The two shooting victims remain in critical condition. sfchronicle.com

Citrus Heights, FL: Rite Aid offering $10,000 reward for arrest after elderly woman killed in drugstore robbery

Orlando, FL: Shooting at Race Trac gas station leaves customer hurt, others shaken

Robberies & Thefts

New York City: Robber in Upper East Side Jewelry heist has made off with $1 million in watches since 2016
The thief wanted in a Tuesday smash-and-grab heist at A. Lange and Sohne, on Madison Avenue and East 67th Street, has been linked to a similar incident in 2016. pix11.com

Wayne, NJ: 3 women wanted for shoplifting, assaulting Lord & Taylor Loss Prevention at Willowbrook Mall
Police are searching for three women wanted for shoplifting and assaulting a security guard at the Willowbrook Mall in Wayne. The suspects were spotted inside the Lord and Taylor store stealing clothing around 8 p.m. Nov. 30. Police say that after they left the store they were confronted by a loss prevention officer. The women took off in a white SUV while the security officer was still holding onto the front door. The officer was dragged. news12.com

Fife, WA: A grinch steals a truckload of toys from distribution center

Peoria, IL: CVS Aggravated Robbery suspect in custody

Las Vegas, NV: Suspect in Camo Bear robberies hit 17 stores over a year

Columbus, OH: Police investigating dozens of Dollar Store Robberies

Morganton, NC: Rural King employee and boyfriend charged with trailer theft

Storm Lake, IA: Bomgaars Store employee arrested for $7,000 cash theft

Claymont, DE: State Troopers arrest 2 after Dollar General Robbery

New Zealand: Retailers are facing increasingly Organized and Violent criminals in what has become a growing $1.1 Billion-a-year problem

Northern Ireland: Convicted criminals are being sent Christmas cards by Police to remind them 'they are being watched'

Sentencings & Arrests

Update: Valley Stream, NY: Queens man pleads guilty to killing of store clerk
A Queens man pleaded guilty Wednesday in the killing of Edwin Lopez, a Valley Stream convenience store clerk, just two months before his trial was due to start, the U.S. Attorney's office said. Jermaine Jackson, of Queens Village, admitted to shooting Edwin Lopez as the clerk tried to push away the gun pointed at him during the Dec. 16, 2016 robbery at AL Mini Mart. newsday.com

4 Houston Men Sentenced for Roles in Local Meat Market Armed Robberies

Lima, OH: Walgreens Pharmacy Robber sentenced to 4-year prison term

Brandon, MS: 18-year-old arrested in Verizon Wireless burglary

Bomb Threats

Harker Heights, TX: Local Sam's Club store evacuated after bomb threat


Europol's 'Operation Neptune' smashes global ATM skimmer ring
Europol has hunted down and arrested the alleged key members of a criminal ring dedicated to ATM skimming. On Thursday, the international law enforcement agency said that as part of a joint law enforcement push dubbed "Operation Neptune," four Bulgarian citizens were arrested.

The alleged leaders of the group not only tampered with ATMs in central European cities to skim the card details of residents and tourists, but also used this information to produce fake credit cards to cash out money from ATMs in countries outside of the bloc including Belize, Indonesia, & Jamaica.

"Dozens" of ATMs have been identified as been tampered with through the ring, according to law enforcement. In addition, over 1,000 fake credit cards were seized and evidence related to fraudulent international transactions reaching over 50,000 was discovered during the operation. zdnet.com

Louisa County, VA: 4 Cuban Nationals Convicted in Card Skimmer Case
Louisa County Commonwealth's Attorney Rusty E. McGuire announced four Cuban nationals, who traveled from Hialeah, Florida, to central Virginia, were convicted of using a credit card skimmer to steal thousands of dollars from numerous Louisa residents.

Once the defendants' had created numerous fake credit cards from the skimmers, they began to make purchases at various large chain stores. The defendants' would purchase normal electronics and household goods, items they would abandon in in the parking lot of these stores, in an effort to mask the purchase of several thousands of dollars of prepaid credit cards. The prepaid cards were then taken back to Miami and sold for approximately 80 percent of face value. nbc29.com

Anti-Skimmer Detector for Skimmer Scammers
Thieves Fight Back Against Skimming Detectors

The latest innovation aimed at tipping the scales in favor of skimmer thieves is a small, battery powered device that provides crooks a digital readout indicating whether an ATM likely includes digital anti-skimming technology. A well-known skimmer thief is marketing a product called "Smart Shield Detector" that claims to be able to detect a variety of electronic methods used by banks to foil ATM skimmers. The device, which sells for $200, is called a "Smart Shield Detector," and promises to detect "all kinds of noise shields, hidden shields, delayed shields and others!" krebsonsecurity.com

Columbus, OH: Man uses skimmer withdraw $45,000 from ATM

As skimmers grow in Florida, phone app hopes to battle scammers

New Michigan law intended to curb 'skimming' at fuel pumps

Wisconsin Senator proposes solution to skimmers at gas pumps

Kenner, LA: 3 Florida men arrested for installing skimming device at gas station

Chandler, AZ: Suspect steals $15,000 using skimmer at Chandler bank

Caddo Parish, LA: Skimmer scammers on the rise in Louisiana

Lake County, FL: Gas station owner uses gun to confront credit card skimmer

Oklahoma City, OK: BoK Security Guard Chases Down ATM Skimmer Suspects

(Update) 3 Florida men convicted of credit card skimming in Minnesota

Orlando, FL: Skimming duo arrested in after Secret Service investigation

York County, PA: Cops looking for man who got money at ATM after card-skimming

Howard, WI: Skimming device found at grocery store, suspects being sought

Libertyville, IL: 3 charged after skimming device found at bank

Boone County, KY: Half-dozen skimmers found at local gas station
Manhattan, NY: Suspects use skimmers to steal $17,000 from ATMs

Gilroy, CA: Gas Station Card Skimming Widens, 200 Cases

Port Charlotte, FL: Deputies find card skimmer at Marathon station

Howard County, MD: Skimming devices found at two Exxon stations

Florence, KY: Credit card skimmer found on ATM

Watertown, SD: Police suspect more skimming devices placed on gas pumps

Fort Myers, FL: Deputies find skimmer at 7-Eleven/Mobil station

Suffolk, VA: Credit card skimmer found on gas pump rekindles warnings from police

Raleigh, NC: 1 arrested after skimmer found on ATM

Citrus Heights, CA: Two Skimming Suspects Arrested after Hundreds Compromised

Longboat Key, FL: Skimmer scam thwarted by diligent gas station employees


AT&T - Houston, TX - Burglary
Cell Phone Store- San Fernando Valley, CA - Robbery
C-Store - Manchester, NH - Armed Robbery
Dollar General - Claymont, DE - Robbery
Dollar General - Jackson, TN - Robbery
Family Dollar - Canal Winchester, OH - Robbery / Assault
Family Dollar - Harrisburg, PA - Armed Robbery
GameStop - Washington Township, NJ - Armed Robbery
McDonalds - Osage Beach, MO - Armed Robbery
Verizon - South Pasadena, CA - Robbery
Walgreens - Shrewsbury, MA - Armed Robbery
Walmart - Miami, FL - Armed Robbery/ suspect shot and killed by Police



Daily Totals:
11 robberies
1 burglaries
1 shootings
1 killings




Michael Tortorici named Regional Loss Prevention Manager for Hannaford Supermarkets

Submit Your New Hires/Promotions or New Position



Featured Job Spotlights


AVP, Global Executive Protection & Physical Security
Marlborough, MA

The Assistant Vice President, Global Executive Protection and Physical Security develops and executes ongoing strategies to minimize risks to the senior level executives of the organization as well as assists in ensuring the successful strategy and implementation of global Home Office Campus and Corporate buildings premises security and life and safety operations...

Sr. Director Asset Protection Retail Operations
Austin, TX

This role reports to the Global Vice President of Retail Operations. This person will be responsible to develop a Global loss prevention strategy, outlining policies, goals and objectives that meet regional needs while providing a safe shopping environment consistent with Whole Foods Markets brand...

Senior Market AP Manager- Southern California
Burbank, CA
This Senior Market Asset Protection Manager contributes to REI's success by supporting improved profitability for the co-op through reduced inventory shrinkage, improved margin, reduced Workers Comp and GL claims and premiums, retail and supply chain management...

Regional Asset Protection Director
Seattle, WA

The Regional Loss Prevention Director will lead Loss Prevention programs for designated Districts and Stores within assigned Region. Reviews Loss Prevention program processes in stores to drive shrink reduction and bottom line profits. Provides leadership to LP teams and stores in the management of critical incidents...

Senior Manager of Investigations
Dublin, CA
● This position will lead the Internal Theft Investigations Team - based out of our Dublin Corporate Office
They are responsible for company-wide theft lead generation, field/corporate investigations and case closures...

Senior Manager of Crisis Operations
Dublin, CA
This position will lead a team of Crisis Mangers, Senior Analysts and Crisis Analysts based out of our Dublin Corporate Office
They are responsible for all crisis response efforts, company-wide communication, safe travel program and any company threats...

Area LP Manager - Nor Cal
Sacramento, CA

The Area Loss Prevention Manager (ALPM) drives shrink improvement and asset protection programs for two (2) to four (4) Districts which contain approximately 25-65 Ulta Beauty Stores. The Area Loss Prevention Manager is responsible to assess store procedures, promote awareness and methods to prevent, protect and control losses and protect company assets and make recommendations to improve inventory shrinkage, safety and overall store controls...

Store Loss Prevention Manager
Daly City, CA

Store Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific location and for partnering with Store Operations in an effort to prevent company loss. You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results...

Regional Manager Loss Prevention, Audit & Firearms Compliance
Indianapolis, IN

The Regional Loss Prevention Manager is responsible for the control and reduction of shrinkage at the stores in their Territory. Investigates and resolves all matters that jeopardize or cause a loss to the company's assets...

District Asset Protection Manager - Detroit/Saginaw
Taylor, MI

Amazing opportunity! High profile, fast paced district available for a Multi-Unit Asset Protection professional with operational savvy or a General Manager passionate about Asset Protection and Safety. As the District Asset Protection Manager you will lead administration of Asset Protection programs and training for an assigned district in order to drive sales, profits, and a customer service culture...

Loss Prevention Investigator
Northern Virginia/DC

The Loss Prevention Investigator is responsible for utilizing proper investigative techniques and act as the primary liaison with field operations management. Conducts investigations into cash losses, deposit shortages, associate theft, overall shrinkage, and other matters...

Wawa is a diverse, talented and customer friendly organization, where our associates are our most valuable asset. We offer educational assistance programs, advancement opportunities, competitive compensation, excellent healthcare benefits, 401(k) with company match, Employee Stock Ownership Plan, and Employee Resource Groups with a focus on veterans, women, LGBTQ, young professionals, and diverse cultures.

District Asset Protection Manager - Metro NY and Long Island, NY
Garden City, NY

Amazing opportunity! High profile, fast paced district available for a Multi-Unit Asset Protection professional with operational savvy or a General Manager passionate about Asset Protection and Safety. As the District Asset Protection Manager you will lead administration of Asset Protection programs and training for an assigned district in order to drive sales, profits, and a customer service culture...

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Mentors Can Make a Difference

The Most Successful Approach for Asking Someone to Be Your Mentor 
Finding a mentor is a difficult task, but building a lasting relationship with your mentor is another. Watch this video with Les McKeown, founder and CEO of Predictable Success to find out how to seek and retain a great mentor. Be genuine

The Value of Having a Mentor
When you're just starting out in your career, or maybe in a new position, it's critical that you have someone you can rely on and who can guide you through transitions and challenges. Your mentor can provide you with value beyond just sharing their expertise. Here's why everyone should have a mentor. Lend an ear

How a Mentor Could Help Boost Your Business Productivity
Finding support outside of your family and friends can be difficult but there are benefits abound to having a mentoring relationship. Not only will they help inspire you, here are other benefits of having a mentorship. Gut reactions

How to Turn Your LinkedIn Connections Into Mentorship Opportunities
For those looking to grow in their careers, or just starting to navigate starting a career, having an effective support system is crucial. A mentor can help you find your vision and guide you in making it a reality. Here's how LinkedIn is helping people find a mentor. Match makers


It's all in the prep! What an understatement. Preparation is the footer to all successful programs, trips, interviews, rollouts, virtually everything. Quite frankly, it's also the lack thereof that leads to most failures. One cannot over prepare for anything you do, but the key is, once prepped, having the faith in yourself to pull it off. There's an imaginary line you cross when you get close to the time you have to perform where you've got to put down the prep and relax right before the game starts so to speak and just rely on your memory and instincts to kick into gear. It's almost like you need time to let your brain take a break right before the gun sounds so you can allow your focus to take hold and your instincts to take over. Prep-Focus-Perform, what a rhythm!

Just a Thought,
Gus Downing

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