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December 12, 2013


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News Brief - Sponsored by WG Security Products

The "Customer Bill of Rights"
The one-page document, drafted by the Retail Council of New York State, declares: “Profiling is an unacceptable practice and will not be tolerated.” It says each store in question “is committed to ensuring that all shoppers, guests and employees are treated with respect and dignity and are free from unreasonable searches, profiling and discrimination of any kind,” and that the stores will use “internal programs to test compliance with our strict prohibition against profiling practices.” “Employees who violate the company’s prohibition on profiling will be subject to disciplinary action, up to and including termination of employment,” it adds. The “Customers’ Bill of Rights” sign will also include phone numbers for the New York City Commission on Human Rights, the state Division of Human Rights and the manager of each store in which it’s hung. (Source

Tyco Seeks International Trade Commission Exclusion Order Against Ningbo Signatronic Technologies, LLC  Move Will Prevent Infringing Acousto-Magnetic EAS Labels From Entering the U.S. Tyco , a leading provider of retail performance and security solutions, today announced it has filed a complaint with the International Trade Commission (ITC) addressing the importation of infringing products from Chinese manufacturer Ningbo Signatronic Technologies, LLC (Ningbo), and others. The complaint, filed jointly by Tyco Fire & Security GmbH (TFSG) and its Sensormatic Electronics, LLC (Sensormatic) and Tyco Integrated Security, LLC (TIS) businesses, seeks an Exclusion Order to prevent the importation of certain acousto-magnetic (AM) electronic article surveillance (EAS) products. Tyco seeks a permanent Cease and Desist Order against Ningbo and its U.S. distributors, including ALL-TAG Securities, Best Security Industries, and Signatronic Corporation, addressing infringing products already in the United States. Tyco's complaint against Ningbo is related to AM labels designed to prevent theft in retail stores. (Source

Barnes & Noble Chairman Books a $40 Million Loss on Stock Sale
Mr. Riggio disclosed on Wednesday that he sold two million shares a day earlier, realizing a loss of about $40 million. In an interview he said he would use the losses to offset gains from other investments for tax purposes and doesn't have "any intentions of selling more shares." (Source

Loehmann's facing new bankruptcy
The 92-year-old Brooklyn-born clothing chain, which operates 39 stores nationwide, is weighing a bankruptcy filing in the coming weeks as it struggles to fend off bigger rivals like TJ Maxx and Ross Stores, sources told The Post. The cash-strapped company laid off workers at its Bronx headquarters this week and canceled orders for last-minute holiday merchandise, telling suppliers it had run out of funds, industry insiders said. (Source

Online sales jumped 71% over the past weekend

Online sales from Thanksgiving through Cyber Week up 24%

Home Depot to spend $300 million on tech, new DCs, same-day shipping

American Eagle plans a new $80 million e-commerce distribution center

Retail Sales Climb Most Since June in November
U.S. retail sales rose solidly in November as Americans bought automobiles and a range of other goods, adding to signs of a strengthening economy that could draw the Federal Reserve closer to reducing the pace of monetary stimulus. The Commerce Department said on Thursday retail sales increased 0.7 percent last month after rising by a revised 0.6 percent in October. November's retail sales increase was the largest in five months. (Source

Simon, Macerich and Westfield malls launch same-day delivery - using crowd-sourced delivery personnel - security risks could be high  Deliv, a same-day delivery company, today announced alliances with three of America's largest mall operators, Simon Property Group, Macerich and Westfield, to provide the convenience of same-day service to shoppers in malls across the U.S. starting this holiday season. This follows a similar same-day delivery partnership announcement from General Growth Properties. (Source makes more than 2.5 million price changes every day
Profitero, a provider of online competitor pricing data, reports that is implementing more than 2.5 million price changes on a daily basis in its quest to be the most price competitive retailer on the web. Profitero’s analysis also reveals that has increased its number of daily price changes ten-fold over the last 12 months. At the beginning of December 2012, the online retailer implemented an average of 269,113 price changes per day. The extent of’s daily price changes is even more significant when compared with the number of daily price changes implemented by brick-and-mortar retailers Walmart and Best Buy. During November, Best Buy made a total of 52,956 price changes and Walmart a total of 54,633 price changes. (Source

FBI releases 2012 National Incident-Based Reporting System - 1,722,672 Larceny/Theft Offenses listed  Created to improve the quantity and quality of crime data collected by law enforcement, the FBI UCR Program’s National Incident-Based Reporting System (NIBRS) captures more detailed information for each single crime occurrence than the traditional Summary Reporting System (SRS). When used to its full potential at the agency level, the NIBRS identifies with precision when and where crime takes place, what form it takes, and the characteristics of its victims and perpetrators. As more law enforcement agencies (LEAs) submit their crime data via the NIBRS, they—along with legislators, municipal planners and administrators, academicians, researchers, and the general public—will be better able to assess the scope of the nation’s crime problem. See the report at

Quarterly Same Store Sales Results

Ulta Beauty Q3 up 6.8% with sales up 22.4%
AutoZone Q1 up 0.9% with sales up 5% and online sales up 74.9%
Men's Wearhouse Q3 up 2.6% with net sales up 2.8%




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MO. Total
Jan 66 $18,930,910
Feb 52 $200,662,400
Mar 62 $4,961,800
Apr 70 $5,856,050
May 78 $4,034,114
Jun 75 $219,695,478
Jul 87 $3,853,854
Aug 98 $10,824,090
Sep 74 $5,305,376
Oct 89 $218,415,844
Total 751 $692,539,916



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Season Two Kicks Off
October 28
"Can Wages Buy Honesty?" with Harvard Professor Tatiana Sandino & Jim O'Connor, VPLP Bed, Bath & Beyond

November 11
Interview with Lisa LaBruno, Sr. VP Retail Operations, RILA

December 2
Albuquerque's ORC Effort - Chief Raymond Schultz & Karen Fischer, Strategic Support Div. Mgr, APD

Featured Episode


Season 2

New England ORC Event Coverage

Future Episodes

Jim O'Connor, VP of LP on Developing an LP Culture

More episodes
to be announced



MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464 306 34.1%ò
Nov 337 246 27%ò
Dec 265    
Total 3993 3559 10.8%ò



The Library of Loss Prevention - Search data now...

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here



eBay launches 1-hour Dallas delivery service in nick of time for holidays

Everyone's favorite online shopping site eBay has finally launched its one-hour shopping program in Dallas, which claims to deliver merchandise in about an hour. Called eBay Now, the service was originally predicted to arrive in Dallas during the summer; actual launch date was December 10.

Dallas follows a small group of cities with the service, such as Chicago and New York. It premiered in San Francisco, the company's headquarters, in 2012.

The delivery fee is $5. For holiday shoppers, delivery will be free on all orders through December 24. On Christmas Eve, deliveries will be made until 6 pm.

Read more here.

For further information on PROACT, email inquiries to

eBay Direct - Click Here  -  (notify - info - questions)

Thought Challenge

By Francis Clark
VP Business Development

I once worked for a man who owned a regional supermarket chain which dominated the market we were in. He asked me one day ‘what have you done for the company lately?’ To which I began to tell him what I was doing for my boss. He quickly re-focused me back to his question saying, “I don’t want to know what you are doing for Joe or even me but what are you doing for ‘the company’”? I stumbled to a wobbly answer but the question has never left me.

So, I ask you “what have you done for your company lately?”

We, you and I, are in the Asset Protection/Loss Prevention side of the company but does that restrict what we’re doing for the company? If we just stick to our ‘internal and external fraud’ then our companies are missing a great deal from our expertise.

As I walk the stores trying to evaluate issues to help me present what my company does for our retail clients I notice a significant opportunity in almost every store in the area of product availability and presentation. In supermarkets it’s the effectiveness of reviewing/culling fresh, date coding, percentage of trim in meat, use of misters and icing in appropriate departments, maintenance of shelf tags and signage, staff presence and effectiveness, etc.

In specialty and fashion there are similarities, how is the product presented, signed, what does the associate know about the products, is there ample selection and is the selection effectively arranged and presented; is there damaged product on the sales racks, tables, displays. How attentive is the associate to my needs and the sales process.

I walk out of stores that have cluttered shelves and displays, obvious poor product management and availability, lacking freshness maintenance, and of course, missing and staff who don’t know their job or products.

What does that have to do with our side of the business?

Simple, I sell ‘profit’ to retailers and yet I see people on our side (AP/LP) that will walk past poor and unacceptable conditions in the areas above which caused YOUR COMPANY to LOSE SALES, LOSE CUSTOMERS. Isn’t that LOSS PREVENTION’S CONCERN as much as fraud?

As a customer (perhaps an unusual type of customer) I care that my local retailers are performing as well as they can. I talk to them, point out conditions, reference areas of opportunity and my question to you is ‘where do you draw the line on LOSS’?



11 member family crime gang moved $6.6M in black market cigarettes & illegal foreign drugs through Baltimore restaurant and Pikesville pharmacy  Authorities said the "Yusufov organization" laundered the proceeds of their operations through wire transfers to Eastern Europe. Some of those accused also established themselves as legitimate businesspeople in the community. Eleven people were arrested Wednesday, including the owner of Health-Way pharmacy. Also charged was the proprietor of the Europe Restaurant, just down the street and popular among area Russians. The defendants are accused of buying cigarettes in Maryland and reselling them in New York, where the taxes are higher. Pharmacy owner Salim Yusufov was charged with selling prescription drugs from Germany and Eastern Europe that are not approved by the FDA, according to a second indictment. (Source

Carlsbad Police Search Mall for Robbery Suspect who robbed Macy's employee's inside the store yesterday  Carlsbad police searched a shopping mall for a man accused of using a gun to rob employees inside one of the stores. Officers said the man held up employees of the Macy's in the Westfield Plaza Camino Real just south of State Route 78. Carlsbad police set up a command post in the mall parking lot and searched around the mall for the suspect because they believed he may have gone back inside the mall after the incident in Macy’s. (Source

Police say employee helped burglar get into Johnson City, Tennessee Payless Shoe store 

Masked robbers storm into jewelry store near Southwest Freeway in Houston  Houston Police are looking for at least four men who smashed their way into a jewelry store Wednesday. The masked robbers used a sledgehammer to storm into the India Jewelers store around 1 p.m. They waved a gun and smashed cases taking the jewelry-filled trays out the front door to a waiting van while the owners watched helplessly. (Source

Pharmaceutical courier kidnapped and robbed making a delivery to Rite Aid in Jefferson County, Alabama  Jefferson County authorities are looking for the suspects they say kidnapped and robbed a pharmaceutical courier who was delivering drugs to a Pinson pharmacy on Tuesday. The victim told deputies he was dropping off drugs at the Rite Aid off of Center Point Road around 10:30 a.m. yesterday when two armed suspects approached him in the parking lot. The suspects tied him up with zip ties and put him in the back of the delivery van. (Source

Man sentenced in card skimming case in Albany, N.Y.

PlayStation 4, Sony roll-out turning into an investigation into possible credit card breach

Two suspects sought in retail store shoplifting after pointing gun at LP in Greensboro, N.C.

Shoplifting case against girl who had dead fetus in bag will continue: judge

Union, SC police said four women accused of stealing 32 cases of Bud Light beer from Walmart store

Wife of a police chief in northeast Ohio is serving a 10-day jail sentence for shoplifting

Oklahoma City man arrested after allegedly attempting to steal a 60 inch television from Wal-Mart, pulls knife on Loss Prevention agent

Oro Valley, AZ Police looking to identify a credit card fraud suspect

Central Oregon Community College upgrades security after suffering $150,000 loss from the bookstore

Four suspects arrested in connection to Pet Supply Plus and Family Dollar robberies in Birmingham, Alabama

Cargo thief arrested in Texas for stealing $34,000 of Mexican tequila

'Repeat' thief hits Home Depot in Detroit

83 year old suspected jewel thief to face trial in $22,000 theft in Palm Desert  Doris Payne, who committed thefts around the world over a span of 50 years, is accused of stealing a $22,000 ring from El Paseo Jewelers in Palm Desert on Oct 21. She pleaded not guilty on Nov. 5 to one felony count each of grand theft and burglary. The Judge stated, “Payne has no ties to the community and she is unemployed and lists her career as jewelry thief.” (Source


Police Seeking Help Identifying CVS Robbery Suspect in Fort Wayne, In.
Thomasville, N.C., police investigating two armed robberies
Police Investigating 3 Armed Robberies Around City in Pittsburgh
Police investigating 2 robberies of 7-Elevens in Honolulu
Newark Man Admits Role in Multiple Armed Robberies of New Jersey Establishments
Man arrested in restaurant robbery in Center City, Cumberland County
Police: 2 restaurant robberies linked in Miami, FL
Credit-card spree leads police to robbery suspect in Fort Wayne, In.
Robbery spree suspect who shoot policeman in head faces new charges in San Antonio
Payless Shoe – Armed Robbery - Groton, CT – suspect was carrying a box cutter
Armstrong’s Pet World - Robbery – Atwater, CA – unarmed, no injuries
Advance America – Robbery – El Cerrito, CA – no weapon displayed, no injuries
Randall's Formal Wear-Armed Robbery – Mobile, AL – 2nd robbery within weeks, no injuries
Village Pharmacy – Robbery – Colon, MI – two suspects arrested
Family Dollar – Armed Robbery – Huntsville, AL – no injuries reported
Family Dollar – Armed Robbery – Harker Heights, TX – no injuries reported
Radio Shack – Armed Robbery – Downers Grove, IL – employee pepper sprayed, all suspects arrested




Vancouver police believe goods worth $250,000 were stolen for sale at illegal 'apartment store'  Police recovered around $250,000 in suspected stolen property last week inside a Vancouver apartment that was operating as an “underground retail sales centre." Officers went to an east Vancouver apartment building on Dec. 7, acting on a tip from the anti-fencing unit that stolen property was being sold there. Police said Wednesday the apartment was stocked with thousands of items of suspected stolen merchandise, organized into different sections as one would find at a legitimate retail store. There were racks of men’s and women’s clothes, expensive, name-brand winter coats, designer jeans, and high-end wallets, purses and sunglasses. A second room was dedicated to children’s clothing. The apartment even included a changing room for customers to try on articles of clothing. The illegal store, probably advertised by word of mouth and online, was doing brisk business. Police observed dozens of customers an hour passing through the property to shop, said patrol officer Const. Brian Hobbs, who was at scene. Officers also saw people coming to the apartment to drop off bags of suspected stolen merchandise to sell. more organized kind of shoplifting seems to be especially prevalent the Vancouver area, O’Keefe said — and it’s on the rise. "Organized crime for the purpose of resale, I would say, is higher Vancouver and the Lower Mainland,” O’Keefe said. “Right now, it’s a little bit of a hotbed. It seems like it’s on the rise this year. There’s been a lot more activity that police have identified, that retailers have complained about in terms of some of the organized gangs out there." (Source

5 adults, 2 teens - ORC ring arrested for stealing thousands from Gallatin, Tenn., Walmart  Investigators say 37-year-old Jenny Andrews and her 31-year-old husband Christopher Andrews is the mastermind behind the shoplifting ring. According to police, the Andrews dropped off the younger members of the group, which included their 20-year-old daughter, two of her friends and two minors, at the store and waited for them to return with cart loads of stolen merchandise. Police said the group of shoplifters was ultimately identified by surveillance video. Gallatin police are working to determine if the group is suspects in other similar crimes. (Source

Two suspects busted buying $4,000 worth of iPads with stolen credit cards at Best Buy in Paramus, N.J.  2 suspects were at the Best Buy store, located at the Garden State Plaza Shopping Center, attempting to purchase $4000.00 worth of IPad Airs and video games with several credit card accounts that were reported stolen. The Paramus Police Department announces the arrests of Nelson Rodriguez, 41 yoa, of Bronx, NY and Rafael Batista, 41 yoa, of Bronx, NY, for robbery, assault on a police officer and credit card fraud. On Tuesday, December 10, 2013. (Source

Two California male suspects hit Washington Square Mall in Portland, Ore., with fake credit cards - may be connected to same west coast gang  Two men have been arrested for using counterfeit credit cards at Washington Square, the third set of similar arrests in the past three months. Two suspects were arrested on Wednesday, Dec. 4, after going on a shopping spree at Washington Square mall and in Portland using fraudulent credit cards. Each case has involved California residents in their 20s and 30s allegedly making thousands of dollars worth of purchases at Washington Square mall using fake credit cards. “The general public is not aware of how prevalent this is right now,” Wolf said. “The use of counterfeit credit cards is plaguing the retail industry. But we have been fortunate — with information sharing among law enforcement and retailers. This is a great example of how those corroborations can work.” Wolf said it’s unclear what has brought the increase in cases to Tigard. “That is a question that law enforcement is unable to answer,” Wolf said. “We are not sure why, all of a sudden, people are coming up from California on these shopping sprees in the Northwest." (Source

Detroit Ring Leader of Cell phone thefts sentenced to 124 years

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

Do you have an ORC case to share? Publishing it educates the LP & retail community
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Vendor Spotlight


The Analytics Ecosystem for Retail

Verisk Retail — a leading source of information about risk — provides systems and services to help retailers prevent loss, manage risk, and ensure compliance with laws and regulations.

Data Management and Analytical Services

Verisk offers data management and analytical services to help retailers manage and analyze their own data.

Aspect Loss Prevention

Exception-based reporting for retail loss prevention

Aspect Loss Prevention serves retailers with advanced analytical systems that can identify fraud, suspicious activity, employee compliance issues, and more. Aspect systems identify “exceptions” to normal point-of-sale activities. Such exceptions can indicate employee theft and fraud, as well as training deficiencies and operational flaws. Aspect also offers web-based reporting, protection for credit card transactions, linking of transaction data with security camera footage, integration with case management systems, and more.

Asset Protection Information System

Data management and advanced analytics
The Asset Protection Information System (APIS) is a case and data management platform used by loss prevention and risk management divisions at many of the world’s leading retailers.

Databases for Crime Prevention
Verisk offers two unique crime databases that collect, share, and analyze crime data to support law enforcement and reduce the economic effects of crime for retailers and their supply chains.

The Law Enforcement Retail Partnership Network

Combating organized retail crime

The Law Enforcement Retail Partnership Network (LERPnet) is a national database and secure information-sharing system for retail crime incidents. The system allows retailers to share and analyze retail crime data in a controlled and secure environment. LERPnet connects retailers with local, regional, and national law enforcement agencies.


The cargo theft prevention and recovery network
CargoNet is a national database and information-sharing system managed by crime analysts and subject matter experts. The system is designed to prevent cargo theft and improve recovery rates through secure and controlled information sharing among theft victims, their business partners, and law enforcement. CargoNet offers advanced analytics, integrated databases, a theft alert system, 24-hour support for investigations, and a tractor/trailer theft deterrence program.

Learn more about the Verisk Retail Analytics Ecosystem.



Job Opening




Vice President LP Confidential United States Downing & Downing
AP Coordinator Northgate Markets Santa Ana or Anaheim, CA Northgate Markets
District AP Supervisor Northgate Markets San Diego, CA Northgate Markets
Senior AP Auditor Northgate Markets Anaheim, CA Northgate Markets
Sr Mgr AP Analytics & Training Northgate Markets Anaheim, CA Northgate Markets
LP & Safety Supervisor Ross Stores Moreno Valley, CA Ross Stores
Business Development  
Hart Systems United States Hart Systems
Asset Protection Manager Louis Vuitton Las Vegas, NV Louis Vuitton
Regional LP Manager Michael Kors Whittier, CA Michael Kors
Regional LP Manager Spencer Gifts Chicago, IL Spencer Gifts
Director of LP Children's Place Los Angeles, CA Children's Place
Director of LP Children's Place Houston, TX Children's Place
Director of LP Children's Place Chicago, IL Children's Place
Sales Executive Checkpoint Systems East Coast Checkpoint Systems
Sales Executive Checkpoint Systems West Coast Checkpoint Systems
Regional LP Manager Forever 21 Towson, MD Forever 21

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing
District LP Manager Confidential San Diego, CA Downing & Downing
LP Analyst Confidential New York, NY Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only
View two months of postings here

Job Opening




AP Manager in Training Walmart Columbus, IN Wal-Mart
AP Manager in Training Walmart Raynham, MA Wal-Mart
LP Manager Sears Memphis, TN Sears Holdings Corp
LP Manager Sears Rego Park, NY Sears Holdings Corp
Director Operations Last Call Dallas, TX Neiman Marcus
Area Loss Prevention Manager Ross Stores Honolulu, HI Ross Stores
Store LP Manager Kohl's Hialeah, FL Kohl's
Store LP Manager Kohl's Valley Ranch Relo, TX Kohl's
Store AP Manager Home Depot Coral Springs, FL Home Depot
Store AP Manager Home Depot Miramar, FL Home Depot
Store AP Manager Home Depot Miami, FL Home Depot
Store AP Manager Home Depot Coconut Creek, FL Home Depot
Store AP Manager Home Depot East Palm Beach, FL Home Depot
Store AP Manager Home Depot Decatur, GA Home Depot
Store AP Manager Home Depot Marietta, GA Home Depot
Store AP Manager Home Depot Lagrange, GA Home Depot
Store AP Manager Home Depot Kenner, LA Home Depot
Store AP Manager Home Depot Houston, TX Home Depot
Store AP Manager Home Depot San Antonio, TX Home Depot


On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

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15 Ways to Make Much Better Decisions
As a part of leading other people, you must be able to make decisions, but not just that, you must make decisions that are good for everyone and the organization.  It's a tough job, but if you try to follow this checklist, your decision making skills could improve. (Start with making space)

4 Things All Decision-Makers Want
When we really think about it, there are four things that all decision-makers want from other people. They don't have a lot of time to spend doing research about what the best decision is, so if you can follow these four guidelines, you're off to a good start. (Convenience)


The Secret to Changing Your Habits
We all have some bad habits, but there is a key to turning them into better habits. You have to start very, very small; the smaller the habit, the easier it is to change it or establish it. It won't feel like you're doing it automatically for about two months! (Do a little bit, every day)

You will Help Your Employees Cope with Change in 2014  Nothing stays the same forever, and with a new year just weeks away, help your team go with the flow on whatever changes are coming up. Use these tips to help your employees overcome their anxiety about what the new year will bring. (Spend some time listening)

Sponsor this section of the Daily


Self-reflection is something many avoid or refuse to allow it to creep up and point to exactly what you need to look at. Hidden behind rationalizations, self reflection in actuality can be an eye opening experience. Popping up when you least expect it but most notably late at night when you're staring at the ceiling with no other outside interferences lending you license to deny it. Self-reflection is the one person you should make it a point to face. It just might make a difference tomorrow.

Just a Thought,
Gus Downing

Gus Downing

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