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December 19, 2013


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News Brief - Sponsored by WG Security Products

Target's POS breach - Organized Retail Crime at a new level - Worldwide Implications - Is it the Romanians?  Really they're the only ones with the knowledge- network and capabilities.  Every retailer in the nation has to be checking their pos terminals and looking for anything out of the ordinary, as this gang may not be done yet. While all eyes are on Target, including the Secret Service. This highly sophisticated gang knows that and they could be in your parking lot right now. Our opinion, is that it's connected to the Romanian group, who've done this before. Here's some more recent articles that appeared after our Special Report:

Target’s big data breach could prove costly - Could cost hundreds of millions
Target’s first priority is preserving the trust of our guests and we have moved swiftly to address this issue, so guests can shop with confidence. We regret any inconvenience this may cause,” said Gregg Steinhafel, Target’s chairman, president and CEO. “We take this matter very seriously and are working with law enforcement to bring those responsible to justice.” (Source

Second Biggest in History - Black Friday brouhaha: Millions of Target shoppers hit by credit card theft -  The data theft took place at stores around the nation, and investigators say it may have gone forth at the hands of someone who altered the machines that are used to swipe the credit and debit cards, The Daily Mail reported. Moreover, the data breach spanned several days. Investigators think it could have started as early as the day after Thanksgiving, known as Black Friday, and continued all the way up until Dec. 15, The Daily Mail said. In-store customers at the chain’s 1,797 stores around the nation should be on alert, authorities say. "When all is said and done,” one unnamed data security official said, in The Daily Mail, "this one will put its mark up there with some of the largest retail breaches to date.” (Source

Target Hit by Credit-Card Breach
The theft was national in scope and happened in stores, not online, and may have involved tampering with the machines customers use to swipe their cards when making purchases, people familiar with the matter said. The data affected in the breach included customer names, credit or debit card numbers, expiration dates and CVV security codes, according to a notice posted for customers on the Target website. Target officials were able to determine and resolve the unauthorized access on December 15, though it remains unclear who conducted the data breach and how. "This was obviously a very sophisticated crime," said Molly Snyder, a Target spokeswoman. (Source

RetailNext: Upcoming weekend will be a ‘monster’ for stores
The initially predicted “super weekend” (Dec. 21 and Dec. 22) will now become a “monster weekend” for brick-and-mortar stores, according to RetailNext, whose analysts predict a low single-digit uptick in traffic for brick-and-mortar stores, which will translate into an estimated 5% sales growth this weekend, resulting from improved conversion. The impact of last weekend’s snowstorm, coupled with the online shipping cutoffs, makes this weekend for brick-and-mortars even more substantial. (Source

The Biggest Skimmers of All: Fake ATMs - They're getting rather sophisticated  A skimmer discovered in Brazil last month takes this sort of fraud to another level, using a completely fake ATM designed to be stacked directly on top of a legitimate, existing cash machine. Just watch the 1:33 video and see the worlds best skimming device. (Source

UK food sector labeled “soft touch for criminals”
A report which launched following the horsemeat scandal has stated that the food market in the UK could be wide open to fraud – it has even called for the sector to introduce its own police force to combat fraud in the supply chain. Prof Chris Elliott, the inquiry chairman, warned that the sector is a “soft touch” for criminals who know there is little risk of detection or serious penalty, and that the Food Standards Agency is insufficiently robust. Elliott states that there is far too much emphasis on food safety as opposed to risk from criminal activity – and this needs to be stopped, fast. (Source

$280 million was stolen from Australians through credit card crime last year
The largest growth in fraud occurred in online shopping sites where almost $200 million was stolen. Despite a big drop in 'skimming' or counterfeit fraud as a result of new credit card chip technology, data from the Australian Payments clearing association shows fraud climbed 1% in the 2012-13 financial year. Fraud utilising stolen or lost Australian-issued cards overseas jumped 33% to $9.6 million, while local criminals were responsible for a 32% increase to $20.8 million. However it was a 5% lift in online fraud that has the banking sector worried. (Source

Video and analytics moving further toward the perimeter
The growing trend of deploying video surveillance and analytics devices for perimeter security is showing no signs of abating. The market is poised to reach $160 million by 2017, up from $90 million in 2013, according to a report from IHS Research. IHS expects North America to rank as the largest market for this segment of the perimeter security market. Spending on sensors, which will remain the backbone of perimeter security solutions, will continue to outstrip spending on video and intelligent analytics for these applications. While video analytics and cooled and uncooled thermal cameras will continue to gain traction in certain end-user industries, sensors will continue to provide detection for most end users,” he said. “Analytics can be useful to detect beyond a perimeter fence line and track that person once they have breached the perimeter, but sensors will still be required.” (Source

Members Of Multi-State Cargo Theft Gang Sentenced For Conspiracy To Sell Stolen Pharmaceuticals  Three Florida men were sentenced Wednesday in New Jersey federal court for their roles in conspiring to possess and sell prescription medication taken from stolen tractor trailers. All three defendants previously pleaded guilty before U.S. District Judge William J. Martini to separate informations charging them with conspiracy to possess stolen prescription medicine. Romero-Vidal also pleaded guilty to three additional counts of conspiring to receive and sell stolen goods, including pharmaceuticals belonging to drugmakers Bayer, Perrigo and Sandoz Inc. (Source

Whole Foods Sees 1,200 U.S. Stores: Analyst

Quarterly Same Store Sales Results

Pier Q3 up 6.9% with sales up 9.6%
Foot Locker Q3 up 4.1% with total sales up 6.6%, e-commerce up 20%
Darden Restaurants Q2 up 4.1% with total sales up 4.6%
Rite Aid Q3 up 2.3% with sales up 2%
Neiman Marcus Group Q1 not disclosed - with total sales up 5.7%, e-commerce up 10%




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MO. Total
Jan 66 $18,930,910
Feb 52 $200,662,400
Mar 62 $4,961,800
Apr 70 $5,856,050
May 78 $4,034,114
Jun 75 $219,695,478
Jul 87 $3,853,854
Aug 98 $10,824,090
Sep 74 $5,305,376
Oct 89 $218,415,844
Total 751 $692,539,916


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Season Two Kicks Off
December 2
Albuquerque's ORC Effort - Chief Raymond Schultz & Karen Fischer, Strategic Support Div. Mgr, APD

Featured Episode


Season 2

New England ORC Event Coverage

Future Episodes

Jim O'Connor, VP of LP on Developing an LP Culture

More episodes
to be announced




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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464 306 34.1%ò
Nov 337 246 27%ò
Dec 265    
Total 3993 3559 10.8%ò


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Downing & Downing Presents - The D&D Daily Live in NYC - An LP Broadcasting Event

An LP Industry First!

As most of you may have seen - we announced Monday that we're shooting the event in NYC live on the internet during the entire afternoon and evening. An industry first! With special guest - industry executives helping out with interviews and MC'ing for the viewers and general directing of the cameras during the live broadcast.

We have a number of scheduled interviews as you've all seen and we have one or two more we're waiting to announce. And we're also going to be shooting 5 minute interviews of LP attendees - for the viewers and for our LPNN broadcasting at a later date.

We'll have a live Twitter feed for you to actually be able to ask questions of the interviewees during the filming and we'll be talking about it in the upcoming NYC columns.

We've lined up Ted Potrikus, EVP Dir of Gov't Relations for the Retail Council of New York to talk at the dinner itself and give everyone an update on the developments around the current "Customer Bill of Rights" that's impacting the entire retail LP industry. A timely and very important issue we felt needs to be discussed.

We hope you can make it and for those who can't

You can be there too! And get involved - Ask questions - Or just watch and listen

As NYC comes live to You

With industry leaders and leading solution providers

Who Knows What You'll See and Hear!




Thought Challenge

Like a Good Neighbor...

By Jason Swanson, CFI
Regional Manager Asset Protection
Abercrombie & Fitch - Hollister Co. - Gilly Hicks

What should I do? There could be potential danger, certain uncertainty, monumental personal risk, life changing events, strengthened friendships, stressed relationships, an outcome that creates a safer neighborhood, or an outcome that creates a frightened neighborhood.

Is this a calculated risk that I am willing to take for myself, my family, my friends and neighbors, and my neighborhood?

I weighed all of these options in a split second, made the decision to intervene, and emerged stronger, more resilient, with more experience, and was able to create a safer and more hospitable environment for my family and friends.

What happened? It doesn’t really matter. But what I walked away with matters.

Reflecting on my experience, I analyzed how it applied directly to my work, the business partners that I interact (and don’t interact) with on a daily basis, and my “neighborhood”. Am I a good neighbor? Do I look the other way when something happens elsewhere? Am I engaged in the “neighborhood”? Am I Grizzly Adams? Through self reflection, I fall (as I guess many of you do) somewhere in the middle – and probably closer to Grizzly Adams (without the beard) than I am comfortable admitting!

First, we must establish what is your neighborhood? Does it comprise your store or a group of stores that your company owns? Is it a group of peer retailers in a particular mall or all of the retailers in a location? Does it encompass the community, retailers, and government in a specific municipality? Is it an entire region, zone, or country?

Next, we need to establish what it means to be a good neighbor. In order to accurately determine what it means as well as what we must do to be good neighbors, I suggest looking at the following example and extrapolating your neighborhood and a specific scenario from it that is specific to you and your function.
Drawing from the Broken Window Theory (George L. Kelling), as well as the theory of Antifragility and Black Swan Events (Nassim Nicholas Taleb) the following example takes a neighborhood comprised of a group of retailers contained within a mall in a specific municipality and walks through the potential outcomes of not being a good neighbor.

In this situation, neither the Broken Window Theory, nor being Antifragile are adhered to. The overall result to the neighborhood is caustic. What could have been done to evoke a change in outcome? Here are a few of my ideas:

1. Eliminate the broken windows. Pay attention to the little things. The repercussions of having local kids hanging out at the mall can be amazing or detrimental based on how the neighborhood reacts.
2. Don’t be blind to “Black Swan” events (situations that may seem insignificant or improbable but have the potential to have dramatic outcomes that could be either positive or negative) – like local offenders (habitual offenders) targeting a wonderful new mall. Take advantage of these opportunities to create neighborhood initiatives to increase the impression of control.
3. Make sure that the whole neighborhood is involved. One weak link will cause an otherwise strong chain to break.
4. Reach out and communicate to business partners that otherwise may not be involved. Help them to see the far reaching effects of broken windows and black swans, and how the neighborhood can emerge and not only be resilient from these events, but become antifragile.

Are you a good neighbor? Are your neighbors good neighbors? What can you do to improve the quality of your neighborhood? What will improving your neighborhood do to your property value?

Actions of this nature are often not easy to make, carry significant personal and professional risk, and have uncertain outcomes. However, if executed properly these actions will have seismic positive impact on your neighborhood.



South American Theft Group member gets 20 years in jewelry courier heist ring
Rings of robbers are now targeting traveling jewelry couriers who go from store to store to sell jewelry, gems and precious metals. The robbers figure out who the couriers are and target them. "It is common for jewelry salespersons and couriers to carry up to $500,000 in retail value of jewels at one time," according to court documents. The conspirators follow the victims — sometimes crossing state lines in doing so — as they go about their work. Then they corner them, often in hotel parking lots, sometimes smashing their car windows. Using knives, guns or other weapons, they take the jewels, puncture the victim's tires, and flee the scene in a getaway car. They're usually from South America, prosecutors say, with the jewelry industry and law enforcement groups often calling them South American Theft Groups, or SATGs. So far, 10 people had been charged in this particular conspiracy, which prosecutors say ran for more than two years and was responsible for 15 robberies and stealing more than $4 million worth of jewels. (Source

Middletown, DE shoplifter used fake IDs to steal thousands of dollars of electronics from Kohl’s  A 29-year-old Middletown woman is accused of stealing thousands of dollars’ worth of merchandise from Kohl’s and then using stolen identities to return the items for store credit. Peters is charged with 14 counts of theft by false pretense, 12 counts of identity theft, 11 counts of criminal impersonation and one count of theft. (Source

Columbus, OH man convicted after 158 fake credit cards found in Beaumont, TX traffic stop  Mohamed Dioubate, a naturalized citizen from Guinea, was found guilty by a jury of possessing 15 or more unauthorized access devices, 158 fraudulent credit cards, a laptop computer and a credit card encoder. The guilty verdict was returned following a three-day trial before U.S. District Court on Wednesday. Dioubate faces up to 10 years in federal prison. (Source

Three busted using fake credit cards at Best Buy in Howell, NJ

Two men steal 10 Laptops from York County Walmart store

Two men steal 12 iPhones - $9,500 from Walmart in Rogers, Ark.

Counterfeiter used $2k in fake money to buy gift cards at Meijer store in Oakley, OH - On the loose

Evansville man faces assault charges in fight with mall security and Macy's LP in Eastland Mall, IN.

Skimmer found in gas station in Coronado, CA

Investigative Reporter rides along with Knox County, KY Police in holiday theft sting operation; 200 charged since the Monday before Thanksgiving

Walmart Loss Prevention agent struck by 2 fleeing shoplifter in Central Iowa; both arrested and now charged with robbery

Council Bluffs Police believe all of the recent Pharmacy robberies at CVS, Kmart and the Walgreen’s in Omaha may all be tied to the same suspect.

Louisville, KY man facing 25 robbery charges; believed to have hit 20 gas stations - Released from jail on a previous robbery conviction.

Strong arm theft suspect will serve no time for a CVS pharmacy robbery; 5 years suspended sentence, the masked men armed with a baseball bat threatened the pharmacist

East Austin, TX suffers from a rash of overnight smash and grab burglaries

Manatee County, Florida Deputies catch man during smash and grab burglary in Bradenton

CVS robber found dead from suicide using drugs he stole in La Jolla, CA.
Raleigh, NC police seek two men in jewelry store robbery
Tribeca, NY jewelry store armed robbery
25-year-old arrested in Leoni Township armed robberies
Subway armed robbery in Phoenix
Sidney Service Mart armed robbery in Clarendon, NC
Annapolis ‘smash-and-grabs’ likely related to Prince George's crime wave
AM/PM – Armed Robbery – Fresno, CA – no injuries report, incident caught on tape
Dollar General – Armed Robbery – Birmingham, AL – 10th robbery in city, 15th in Broome County
St. Jude Religious Store- Robbery - Philadelphia, PA – 2 suspects tied up cashier, 2nd employee called 911
7-Eleven – Robbery - Woodbridge, Va- Clerk attacked with pepper spray
Hornbachers Grocery – Shoplifting/ Robbery – Fargo, ND – suspect pulled knife on LP agent, no injuries
Git n Go – Robbery - Des Moines, Iowa - no weapon displayed, no injuries reported
Paisanos Grocery – Armed Robbery - San Antonio, TX - clerk wards off would-be robber as daughter watches




9 arrest warrants issued for 4 county ORC ring in Pittsburgh, PA area - Targeting Marshall's & 5 other retailers  Nine men and women are suspected of participating in a retail theft ring responsible for stealing nearly $100,000 in merchandise from stores in Butler and three other counties. The alleged ring members, all from Washington County, between Oct. 27 and Nov. 26 struck six different Marshall’s stores, including one at the Cranberry Mall. They were definitely working together,” Cranberry police Sgt. Chuck Mascellino said Monday. “It was pretty well organized.” District Judge Dave Kovach last week issued felony arrest warrants for Heather Dillon, 36, of McDonald; Cole Littleton, 30, of Joffre; Shawn Lyle, 36, and his wife, Stacey Lyle, 36, both of McDonald; and Richard D. Rodgers Jr., 36, of Hickory. Warrants also were issued for Rodney D. Shaw, 40, Andrew A. Sines, 28, and Richard Stankowski, 39, all of McDonald; and Tomacina J. Walters, 29, of Slovan. Investigators believe the defendants targeted Marshall’s department stores in Butler, Beaver, Allegheny and Washington counties, stealing clothing items and then returning the stolen items in exchange for gift cards. The gift cards would then be sold to gold stores, Mascellino said, for “50 cents on the dollar” or so. The suspects would apparently take turns playing different roles — swiping the items, acting as lookouts and serving as getaway drivers. “There’s at least five other chain stores involved,” Sgt. Mascellino said. Lowe’s Home Improvement stores are among them. (Source

ORC Duo hits Williams-Sonoma, Toys R Us, and Babies-R-Us for over $100,000 in San Antonio  A reward is being offered for a couple accused of stealing more than $100,000 from three local stores. Police said John and Christine Jarussi are wanted for shoplifting from Williams-Sonoma, Inc., Toys-R-Us and Babies-R-Us. (Source

Shoplifting spree in 2 states ends with arrests in Bossier City hitting Dillard's- Stage Stores - Wal-Mart  The arrest of 2 Arkansas women accused of shoplifting at a Bossier City store has led to the recovery of thousands of dollars in stolen merchandise taken from retail stores in 2 states, according to Bossier City police. Emerald Lasheryl Cheatham, 19, and Nefretiri Akosua Carter, 22, both of El Dorado, Arkansas, are charged with the theft of goods and illegal possession of stolen things after officers responded to a shoplifting call at the Dillard's store in Pierre Bossier Mall late Tuesday afternoon. Police say they recovered the stolen purse and wallet from inside the vehicle along with a bounty of what was later determined to be stolen merchandise that the two had also shoplifted earlier in the day from the Walmart and Stage stores in Bossier City and from a Walmart store in Camden, Arkansas. The merchandise included numerous articles of clothing and accessories as well as four computers and a DVD player. The stolen merchandise was valued at more than $4800. (Source

Man Pleads Guilty To Fraud With Gift Cards
A store owner has pleaded guilty to running a scheme in which he directed others to steal items from large retailers and then return them for gift cards. Forty-five-year-old John Tadros of Baltimore pleaded guilty Wednesday in federal court in Baltimore to wire fraud conspiracy and money laundering. He faces a maximum of 20 years in prison at sentencing in April. Prosecutors say Tadros directed people, called “boosters,” to steal items and return them for gift cards. Authorities say the boosters uses fake drivers’ licenses when return stolen goods without a receipt. Prosecutors say Tadros bought the gift cards from the boosters for 50 percent of their value. Authorities say Maryland retailers lost more than $400,000 in the scheme. (Source

Former Kmart Loss Prevention Manager busted for stealing video games and systems, selling them to GameStop in Canton, Ohio  Game Stop called Kmart about the items, sparking a three-month investigation that culminated in the man's arrest. He was arrested at Kmart on Tuesday by Stark County sheriff's deputies and jailed on a felony theft charge. (Source

Two Florida thieves arrested after hitting Cabela’s for $8,000 in Mitchell and Sioux Falls, South Dakota  Both men allegedly had false identification in their possession and used fake credit cards in an attempt to steal the merchandise. (Source

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

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The Retail Equation names Peter Greene Vice President, Retail Product Sales; plans aggressive expansion of Return Rewards
to branded manufacturers

IRVINE, Calif. (Dec. 16, 2013) – The Retail Equation, the industry leader in retail transaction optimization solutions, named Peter Greene to vice president, retail product sales, where he will lead the expansion of TRE’s Return Rewards retail marketing product to branded manufacturers. Return Rewards is the company’s proprietary solution to assist manufacturers and retailers in driving incremental consumer sales at the point-of-return to recapture some of the $264 billion in industry-wide retail sales lost to merchandise returns. Greene brings 20 years of experience with branded manufacturers and will spearhead this effort.

“We have worked closely with Peter throughout the last year on strategies to engage branded manufacturers in the Return Rewards sale cycle,” said Mark Hilinski, executive vice president of business development and strategic accounts for The Retail Equation- “He has a great passion for our business and is a tremendous addition to our ever-growing team.”

Return Rewards Rolling Out to Branded Manufacturers

After a return transaction, Return Rewards uses a consumer’s purchase and return history to instantly customize an offer for that particular shopper, which provides an immediate incentive for them to continue shopping in that store, re-spending their refund dollars. With the expansion of Return Rewards, manufacturers now have the ability to communicate directly with their consumers, or consumers of competitive brands, in the store at the point-of-return and provide them with customized messages and incentives.

There is no other service available today with the ability to influence a known category shopper while they are in the store. Return Rewards is backed by statisticians and analysts who understand consumer purchase and return behavior and leverages this data to influence purchase behavior.

“Through Return Rewards, we are able to present different offers to specific sets of consumers based on numerous variables, including geography and the product being returned. We also have the ability to integrate clients’ existing segmentation information to ensure their best customers are being incentivized to take those return dollars and spend them in the same retail location,” added Greene. “We believe this will drive significant new purchases for both our retailer and manufacturer clients.”

Greene joins The Retail Equation with more than 20 years of experience in building, restoring and managing information service businesses within various industries, as well as establishing and cultivating C-level relationships at Global 500 companies throughout North America, Europe and Asia. Prior to joining TRE, Greene was a consultant with Sharper Insights Consulting Group helping clients sell more, save more and mitigate risk by providing critical insights into key areas such as industry trends and go-to-market strategies. Previously, he was senior vice president for Durables Strategies at Nielsen. Earlier, he spent 17 years with the NPD Group where he served as president of the Consumer Electronics Division from 2006 until 2010.

About the Retail Equation
The Retail Equation, headquartered in Irvine, Calif., optimizes retailers’ revenue and margin by shaping behavior in every customer transaction. The company’s solutions use predictive analytics to turn each individual shopper visit into a more profitable experience. This yields immediate financial payback, increasing store comps by as much as two percent, with significant return on investment. The Software-as-a-Service applications operate in more than 27,000 stores in North America, supporting a diverse retail base of specialty apparel, footwear, hard goods, department, big box, auto parts and more. For more information, visit

Justine Mrsich
Echo Media Group
714-573-0899, ext. 237


Vendor Spotlight


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Today's Daily Job Postings from the Net - Appearing Today Only
View two months of postings here

Job Opening




AP Manager in Training Walmart Frankfort, IN Wal-Mart
AP Manager in Training Walmart Mesquite, NV Wal-Mart
Area AP Manager All Facilities Cheyenne, WY Wal-Mart
LP Manager Kmart Bronx, NY Sears Holdings Corp
Dept Mgr Store LP & Safety Lowe's Hartsville, SC Lowe's
Dept Mgr Store LP & Safety Lowe's Tucson, AZ Lowe's
Store AP Manager Home Depot Baltimore, MD Home Depot
Store AP Manager Home Depot Springfield, VA Home Depot
Store AP Manager Home Depot Nashville, TN Home Depot
Store AP Manager Home Depot Los Angeles, CA Home Depot
Store AP Manager Home Depot North Hollywood, CA Home Depot
Store AP Manager Home Depot Goleta, CA Home Depot
AP Specialist Winn Dixie Albany, GA Winn Dixie
AP Specialist Winn Dixie West Palm Beach, FL Winn Dixie
Safety and Security Mgr IKEA Orlando, FL IKEA
Store LP Manager Kohl's Valley Ranch Relo, TX Kohl's
Store LP Manager Kohl's Hialeah, FL Kohl's


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How to Get a Job After You've Been Rejected  You've been patiently waiting a decision in regards to your dream job, and the answer is not what you expected! Rejection isn't meant to stop you from getting what you want, it's to push you further to keep going after it! Being told no isn't a door closing, it's just finding a new way in to get them to say yes! (Do everything in your power to make them say yes)

3 Words that Create Instant Credibility
It's important when looking for a job that people want to be assured that you are credible. When it comes to building that credibility the three most important words are "I don't know." Where most think this is a sign of ignorance, it can actually speak more about your credibility than being a know-it-all! (Don't be a BSer)


11 New Year's Resolutions that will Jump Start Your Career  It's almost time to make those new year resolutions! Whether it's earning more money or landing a new job or promotion, career-related resolutions are common because our work is an important aspect of our daily lives. Why wouldn't you want to make it better? Try one of these popular career resolutions and use the tips to (stick with it)

The Simple Secret to Getting More Opportunities at Work  Finding it more difficult than you had hoped to get that promotion? Standing out far enough in your company may need more work and effort than just meeting deadlines and exceeding goals, helping others could make the difference in getting that opportunity you've been looking for! (Tis the season for giving anyways)

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