A Time When LP/AP Takes the Lead
Home Depot's Team Did During Katrina
Marvin Ellison, CEO of JC Penney and former EVP of Home Depot, said at a
National Retail Federation Loss Prevention conference in front of 2,000+
attendees a few years back, that Hurricane Katrina is where Home Depot's Asset
Protection team truly showed their leadership and courage. As they were the
first ones out there helping associates and stores and leading the way in the
With the entire company recognizing and applauding their effort, Marvin said,
this is when Asset Protection made a huge impact and stood out from all the
There'll be more stories just like this with this horrific storm and to all of
you out there we say, you're the LP industry's heroes.
Hurricane Harvey Impact
Houston - The Nation's 4th Largest City in Chaos
Houston Paralyzed; 6.6 Million Residents Face Days of Floods
What felt like an apocalyptic onslaught of pounding rains and rapidly rising
floodwaters brought the nation’s fourth-largest city to its knees on Sunday, as
highways and residential streets turned to rivers, waist-high waters choked off
access to homes and hospitals, and officials begged boat owners to pitch in with
an enormous and frantic rescue operation.
“This event is unprecedented & all impacts are unknown & beyond anything
experienced,” the federal service said on Twitter on Sunday. “Follow orders from
officials to ensure safety.”
Planalytics' initial estimate - $1B in Lost Retail Sales
Lost Sales that WILL NOT be later made up
The weather event is expected to have a $1 billion economic impact in lost sales
over the duration of an extended period. Planalytics estimated stores in Houston
will be closed another five to seven days, and quite possibly longer.
Paula Rosenblum, a managing partner at retail research firm RSR, said the impact
from Harvey will be huge. “Sales will obviously be down, since [retailers] are
going to lose at least a week, if they’re lucky. If stores have any physical
damage, there will be prolonged closures. As soon as stores can reopen, expect
an explosion of sales in grocery and home improvement stores. As soon as the
waters recede and airports reopen, expect a huge influx of online sales.
Weather is one of the largest external variables impacting a consumer-focused
business. No other outside variable shifts consumer buying behavior as
frequently, directly, immediately, or meaningfully as the weather. Planalytics'
Weatherization identifies, analyzes and applies weather intelligence to provide
quantitative returns across an organization. Through inventory optimization
alone, companies typically recapture 20-80 basis points of revenue by removing
weather volatility from historical sales.
First Responders Hear the Call to Houston
Harvey backtracking over devastated flooded areas again
The Latest: Houston fire officials respond to 5,500 calls
Fire Chief Samuel Pena said during a news conference Monday that hundreds of
emergency responders from across Texas and beyond are coming to Houston to help
with rescue operations
Police Chief Art Acevedo added that police officers from several states will
augment Houston police efforts, particularly in light of concerns with looting.
Acevedo said four people had been arrested for looting as of Monday morning.
Houston police Chief Art Acevedo says authorities have rescued 2,000 people from
flooding in the city. Acevedo says the city has 185 critical rescue requests
still pending as of Monday morning. He says the goal is to rescue those people
by the end of the day.
Death toll reportedly reaches 5 as Harvey spawns massive flooding in Houston
Tropical Storm Harvey hovered over Houston early Sunday and dumped 20 to 30
inches of rain on already saturated streets, killing at least five people and
prompting evacuations of apartment complexes and dramatic rescues, according to
the National Weather Service.
"It's catastrophic, unprecedented, epic -- whatever adjective you want to use,"
said Patrick Blood, a NWS meteorologist. "It's pretty horrible right now."
The 12 counties under a flash flood emergency are the counties of Harris,
eastern Wharton, Austin, southeastern Grimes, southeastern Washington,
Galveston, southwestern Montgomery, Fort Bend, northern Brazoria, Waller and
Rainfall totals for the past 12 hours topped 20 inches. And the forecast for the
next few days remains dire, with computer models showing continued rounds of
thunderstorms spawned by Harvey. Blood said the Houston area can expect at least
an additional 15 to 25 inches over the next few days.
Hurricane Harvey to Create
'Multiday Rainfall Disaster'
Stores Across the Region Will be Impacted For Weeks
Catastrophic flooding is expected in Texas as
Tropical Storm Harvey slowly moves
across the state, stalling over the southeast and producing a “multiday rainfall
disaster” over the next five to six days, according to the National Hurricane
Forecasters are expecting 15 to 30 inches of rain and isolated amounts as high
as 40 inches, said Michael Brennan, the acting chief of the center’s Hurricane
As the storm weakens, the rainfall threat will not change, Dr. Brennan said, and
it can lead to flash flooding that occurs with little warning, as well as river
A recent study by the American Meteorological Society showed that storm surges
and rainfall were responsible for about 76 percent of the fatalities from
Atlantic tropical cyclones in the United States from 1963 to 2012.
The extent of surge-related flooding depends on how high the tide is when the
surge occurs. If peak surge happens during high tide, areas from Port Aransas to
Sargent could see as much as 7 feet of water above ground. nytimes.com
Damage From Hurricane Harvey Expected to Match Katrina
Texas Gov. Greg Abbott had warned that the monster system would be "a very major
disaster," and the predictions drew fearful comparisons to Hurricane Katrina,
one of the deadliest ever to strike the U.S. Fiercest hurricane to hit the U.S.
in 13 years and the strongest to strike Texas since 1961's Hurricane Carla, the
most powerful Texas hurricane on record.
Gas prices set to spike as Harvey pummels Houston
That's going to mean higher gas prices at the pump. U.S. gasoline futures were
up 5% early Monday after spiking as much as 7% earlier. The storm forced the
shutdown of at least 10 refineries in the Houston and Corpus Christi areas.
U.S. Military Ask Drone Operators To Cease & Desist
According to Fox News, insurance companies and other unidentified operators were asked by the military
to stop operating as it is interfering with recovery operations.
Houston Police Saving Lives and Battling Looters
Houston Police completed over 2000 Rescue Missions and believe they will conduct
200 to 300 addition missions this morning. Houston Police Chief Art Acevedo said
Officers are focused on protecting the city from looters as floodwater recede.
"We've already arrested a handful of looters. We've made it real clear to our
community we're going to do whatever it takes to protect their homes and their
businesses." Acevedo said, "And when people come from the outside to Houston,
Texas, know we're going to be out in the city, we're not going to rest as a
police department or law enforcement community until people restore their
Corpus Christi, TX: Mandatory Prison or Jail time for those Looting, Stealing,
and Burglarizing during Harvey
On Saturday, Nueces County District Attorney Mark A. Gonzalez announced that his
office will seek prison or jail time in each and every forthcoming case where
the defendant stands charged with theft (looting), burglary, robbery, or any
similar crime committed during Hurricane Harvey, vowing to "...do everything in
my power to hold [them] accountable." Probation will neither be offered nor
agreed to by Mr. Gonzalez's office in any of these cases.
Corpus Christi Police: Rumors of looting following Hurricane Harvey Untrue
Corpus Christi police are working to squash rumors of wholesale looting in the
city following Hurricane Harvey's landfall this weekend. Police said they have
arrested about half a dozen burglary suspects caught in the act while breaking
into homes and businesses, many of those arrests made with the help of citizens
who were watching out for their neighbors. However, Lt. John Hooper with the
Corpus Christi Police Department said the rumors of looting urged panic among
citizens, resulting in a number of calls to police.
Odem curfew issued over looting concerns
Corpus Christi, TX Area
A curfew issued in Odem was said to be due to reports of looting, according to
Mayor Billy Huerta said that city police had responded to at least three
separate calls from families reporting looters on their property. Officers
responded to the calls but were not able to catch the suspects. Huerta said
that's why officials have put a curfew in place. Starting at 9 p.m. until 6
a.m., residents are ordered to remain indoors.
Governor Activates Entire Texas National Guard - 12,000
Dallas preps convention center for 'mega-shelter' for 5,000 evacuees
Much of Houston’s Flood Damage Could Be Uninsured
What Retailer Employees & Executives Can Do
Hurricane Harvey: Helping Storm Victims from the Workplace
As the workweek begins today, many conversations are going to turn to the
devastation that Hurricane Harvey caused this weekend in Houston, southeast
Texas and coastal Louisiana.
Employees all over the country will be wondering how they can help the storm
victims. Here are some ideas SHRM Online has compiled from reporting on previous
storms and suggestions offered by organizations in Houston.
Big companies have already pledged millions
Companies turned to Fundly.com to help employees pool their money and to match
Employee relief funds - where workers and their company can donate money to
hurricane victims in their workplaces.
The American Red Cross has made it
easy for individuals to donate small amounts
that add up to big relief. Text REDCROSS to 90999 to give $10.
Feeding Texas is a network of the state's food banks.
Texas Diaper Bank
Storm Victims at Work
If you have employees who have lost homes, vehicles or other property in the
storm, they may need time off to focus on family and personal situations.
Schools may be closed and no childcare available. Consider offering alternate
work arrangements, allowing unscheduled leave and leave without pay, and
creating a leave donation program.
Invite your EAP provider to the workplace to talk with employees individually
about their concerns.
For more information on dealing with the aftermath of the storm - including
employee communications, pay questions and leave eligibility issues - turn to SHRM
Workplace Weather Disaster Resources page. shrm.org
Retail Fast Facts:
6.6 Million population in Houston metropolitan area
National Retail Federation Loss Prevention - Coordinating & Informing
Generally speaking in national emergencies like Harvey, it is common for retail
and other related businesses to think globally and act locally, coordination
with local first responders to maintain “Situational Awareness“ and manage
specific local response plans is critical. We coordinated retail’s global
effort with Region 6 FEMA and the National Business Emergency Operations Center
The National Retail Federation Loss Prevention team had been tracking the path
of Hurricane Harvey some 48 hours prior to landfall and prescribing critical
information on the storm to its retail members who may have retail outlets or
other operations in its path. NRF has advised our members that the Federal
Emergency Management Agency (FEMA) has opened the National Business Emergency
Operations Center (NBEOC) and is coordinating situational awareness NBEOC
Conference calls; available to our members to help proactively protect their
customers, people, assets and brands.
For the latest information and public advisories, we recommend you go to
NATIONAL HURRICANE CENTER or
Federal Emergency Management Agency.
Developing an “all hazards” emergency response plan is vital for any retailer
and a specific plan is needed for hurricane-zone retailer. Disaster response has
common elements, so the plan would be applicable to any number of events
affecting the operations of a retailer. They involve communication and getting
back in business, whether it is a hurricane, flood, tornado or wildfires.
Pre-determined procedures for communications and notifications are at the heart
of any emergency plan and should be agile enough to incorporate improvements as
the emergency evolves from initial activation right through to a resilient
recovery of business operations.
FEMA Press Release: Federal Assets Supporting State Response Efforts as Rain
Continues to Deluge Area
Retailers' Emergency Response Centers News
Walmart Emergency Operations Center
Press Release Friday at 1:32 pm
Walmart Mobilized Emergency Support for South Texas for Hurricane Harvey
With close to 600 stores and Sam’s Club locations throughout Texas, Walmart is
supporting South Texas as the region is impacted by Hurricane Harvey. The
Walmart Emergency Operations Center is in full activation. The Walmart EOC is
the company’s centralized platform for crisis coordination with store
operations, logistics and several other teams dedicated to helping stores, clubs
and customers during and after this storm.
The Walmart EOC is in constant communication with stores and clubs and is
accelerating deliveries of bottled water, ready-to-eat foods, flashlights,
batteries, fuel containers, and other emergency items to throughout South Texas
to help meet customer demand as residents stock up on essential items.
As Walmart associates are focused on serving customers during this critical
time, the company is focused on associates’ safety and their needs. The company
has programs in place to assist associates personally that may be impacted by
Walmart has a long history of supporting communities around the globe when
impacted by disaster. In the last 10 years, Walmart and the Walmart Foundation
have donated more than $60 million in cash and in-kind donations in response to
disaster events, which includes the recent floods and tornadoes in Texas.
Walmart's Emergency Operations Center fully
activated for Hurricane Sandy in Oct. 2012
Home Depot Activates Hurricane Command Center in Response to Harvey
FIRST TO OPEN, LAST TO CLOSE: HOME DEPOT'S HURRICANE HEADQUARTERS
As Hurricane Harvey makes landfall, The Home Depot is working around the
clock to support coastal communities impacted by the storm.
On Saturday, The Home Depot activated its Disaster Response Command Center at
its Store Support Center in Atlanta. There, the company's merchandising,
operations and supply chain teams are working to continuously move truckloads of
product to stores on the Texas coast.
here for updates on store closures and openings.
From Hurricane Preparedness Workshops to managing availability of emergency
supplies, Home Depot works around the clock before, during and after a storm to
keep our customers and associates safe.
Our stores are a vital part of community infrastructures during disasters. Our
mission is to be the last store to close and the first to reopen, keeping in
mind the safety of our associates and storm conditions.
A complex effort by the merchandising, supply chain and operations teams make
that happen. Check out a behind-the-scenes look at how Home Depot takes action
when a hurricane hits.
See Home Depot's online 'Before-During-After' community plan here
The Home Depot Foundation Commits $1 Million to Harvey Relief Efforts
Lowe’s Emergency Command Center in Wilkesboro, NC went into
Well before the storm made landfall, Lowe’s Emergency Command Center in
Wilkesboro, North Carolina went into activation. There are more than 90 Lowe’s
stores in communities that could potentially be affected by this storm. The
company announced a $500,000 contribution to the American Red Cross disaster
relief to help the Red Cross provide food, emergency shelter, relief supplies
and comfort to those affected by disasters like Hurricane Harvey.
Lowe’s has also activated its customer donation program and those who’d like to
help can contribute to the Red Cross Disaster Relief in all 143 Lowe’s stores in
Texas or online at Lowes.com.
Lowe’s Command Center was created in 1989 in the wake of Hurricane Hugo, which
caused more than $7 billion worth of damage in the U.S. During significant
weather events, Command Center employees in Wilkesboro and down the road at
Lowe’s headquarters in Mooresville essentially work around the clock to get
critical supplies to stores.
“It allows us to be much more efficient and have a coordinated effort for storm
preparedness and storm response,” said Rick Neudorff, operations manager for
Lowe’s Emergency Command Center. He works with multiple weather service partners
and local and federal emergency management officials to track and plan for
By midday Saturday, Neudorff said, Lowe’s had sent more than 500 truckloads of
critical emergency supplies to areas in need.
During regular business operations, the coastal holding facility in Palmetto,
Georgia, stages appliances that are shipped to 15 distribution centers
nationwide, and then on to stores. However, when disaster strikes, Location
Manager Cesar Guerrero and his 55 employees switch gears and work on
relief supplies to impacted locations.
For hurricane recovery needs, please visit Lowes.com/Hurricane.
its Emergency Response Team & dispatches its Disaster
H‑E‑B Deploys Supplies And Essential Services To Victoria
In the wake of Hurricane Harvey, H‑E‑B is prepared to provide relief to
storm‑torn communities. H‑E‑B has mobilized its Emergency Response Team and
dispatched its Disaster Response Units (DRUs) and the H‑E‑B Mobile Kitchens to
the H‑E‑B at 1505 E. Rio Grande in Victoria.
The convoy of more than 15 vehicles, which includes the DRUs, two H‑E‑B Mobile
Kitchens, water and fuel tankers and H‑E‑B trailers, will deliver much‑needed
relief supplies and services to the communities in the affected hurricane area.
More than 100 H‑E‑B Partners (employees) have volunteered to accompany the
convoy and assist affected residents. Supplies to be delivered include food,
water, ice, dry goods and medicine.
H‑E‑B's DRUs are fully equipped with an H‑E‑B Pharmacy and mobile Business
Services unit, which allows displaced residents to fill prescriptions, cash
checks and pay bills, as well as provide access to an ATM. The H‑E‑B Mobile
Kitchens, two 45‑foot‑long food preparation facilities that are each designed to
serve up to 2,500 meals per hour, will set up and serve hot meals to first
responders and storm victims.
H-E-B donates $100,000 to Red Cross and Salvation Army
Even before the massive hurricane struck Texas, companies were opening their
purse strings to assist those in the deadly storm’s path
● The Home Depot $300,000 to the American Red Cross
● Lowe’s $500,000 to the American Red Cross Disaster Relief
● Pepsi Co $1,000,000 to the American Red Cross
● United Airlines $100,000 plus up to 3M Bonus miles to customers who contribute
to relief organizations
● Western Union $30,000 plus matching donations
● Money Gram, fee free donations + donations to Red Cross and Children USA
● Caterpillar Foundation $300,000
● Exxon $500,000 to Red Cross
● Google $250,000 + matching employee donations up to $250,000
● Humana Foundation $250,000
● Walmart $1,000,000 to Red Cross, Salvation Army and Convoy of Hope
Target's Big City Emergency Managers Forum
Target is the sole retail sponsor of the Big City Emergency Manager’s forum (BCEM),
which is held bi-annually to provide directors of emergency management in the 15
largest cities an opportunity to explore and discuss the specific needs and
challenges facing their communities.
Store Closures Lists
With Walmart having over 600 stores in southern Texas alone, hundreds of retail
stores will be closed. Here's the links to the store closure lists:
Walmart Store Closure List
Home Depot Store Closure List
Target Store Closure List
Houston Retailers Close Due to Hurricane Harvey Flooding
Major grocers and retailers in the Houston area were forced to close most or all
stores Sunday after Harvey slammed the city overnight.
● Supermarket chain H-E-B operated some Houston-area stores until 3 p.m. Its
store at Braeswood and Chimney Rock, however, remained closed as Brays Bayou
overflowed, forcing residents to escape in boats and helicopters. It also closed
its Central Market store on Westheimer.
● Fiesta Mart, which has stores in several neighborhoods devastated by flooding,
kept some locations open until 3 p.m. Sunday.
● Randalls managed to open three Houston locations and one in Cypress until
early Sunday evening. Its other local store remained closed.
Other retailers weren't nearly as fortunate. Harvey inundated the city with
record-setting intensity, destroying infrastructure, flooding homes and
businesses, and forcing residents to flee by any means possible.
● Walmart, which mobilized its emergency response center Friday, kept most of
its Houston-area stores closed amid flooding, power outages and road closures.
The company sent nearly 800 truckloads of water and emergency supplies to Texas
as the storm rolled inland, and it expects to send another 1,700 truckloads of
water within the next week.
● Home Depot closed all of its Houston-area stores. So did Lowes and Target.
● All Kroger stores in the Houston area remained closed Sunday. Some might
reopen Monday if conditions allow, the company said.
● Local malls shut down. The Galleria, in an area known to flood, posted an
optimistic notice that it will open at 10 a.m. Tuesday.
● Even storefronts in drier neighborhoods such as the Heights flooded as water
seeped under doors and pooled on side streets. High water destroyed some gas
stations, restaurants and businesses in the most flooded areas.
IT Security Impact
Fake Online Donation Websites
Hackers take advantage of every opportunity to scam online consumers and pray on
the weak and well intended by creating fake donation sites. Certainly we'll see
the typical FBI and DHS warnings shortly.
As is the case with every major disaster in the world we will inevitably see a
multitude of schemes all focused on the helping the impacted area and residents.
With a number of hackers focused on retailers headquartered in the impacted area
as well, knowing their IT Security functions may be weak and vulnerable.
BEWARE: Tropical Storm Harvey victims targeted by online scam
A scam targeting victims of Tropical Storm Harvey posted on various social media
sites has gone viral.