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 8/4/25

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Gage Angle named Regional Loss Prevention Manager - Southeastern U.S. for Dick's Sporting Goods


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How Organized Retail Crime is Threatening the Retail Industry

Organized Retail Crime (ORC), the coordinated theft of merchandise for resale, has grown exponentially in the U.S., necessitating increased security measures and even causing store closures. The issue is projected to escalate, demanding modern, tactical security solutions that allow retailers and law enforcement to combat ORC while maintaining a pleasant shopping environment.

Cloud video security is a powerful tool in fighting ORC. OpenEye's comprehensive guide delves into the current methods for defining and measuring ORC's impact on businesses and the economy. It explores effective security strategies for mitigating inventory loss and enhancing the shopping experience. The guide also highlights the advantages of cloud video surveillance in tackling ORC, and how the integration of other security systems can provide a more robust solution for retailers.

Learn more

 



The U.S. Crime Surge
The Retail Impact


New Tech-Driven ORC Tactic
ORC Gangs Using Fake Mobile POS Devices in New Retail Scam

By the D&D Daily staff

Organized retail crime groups are adopting a new, tech-driven tactic: using fraudulent mobile point-of-sale (mPOS) devices to carry out in-store scams that bypass traditional theft detection methods.

According to recent law enforcement reports, these groups are entering stores posing as employees, vendors, or contractors. They carry counterfeit handheld checkout devices that mimic legitimate retailer hardware. Once inside, they process fake returns, reroute payments, or issue unauthorized refunds — often without raising alarms.

In multiple cases across the U.S., these devices were disguised to resemble a store’s branded scanners. Some even displayed fake transaction screens to convince customers and staff that the activity was legitimate. Funds are typically funneled into prepaid accounts or digital wallets before the fraud is discovered.

This emerging threat reflects the growing intersection of retail fraud and cyber-enabled crime, as criminals exploit the expanding use of mobile checkout systems in stores.

Experts recommend retailers take steps to mitigate risk, including:

  • Tracking mPOS device serial numbers

  • Training staff to verify credentials of anyone using checkout tools

  • Auditing mobile transactions for anomalies

While smash-and-grab headlines dominate the news, this quieter form of fraud highlights how ORC continues to evolve — trading brute force for stealth and sophistication.


Deep Dive Into New York's New Retail Workplace Violence Law
Work Matters: What to know about the Retail Workplace Violence Protection Act

The Retail Workplace Violence Protection Act became law in New York state in June.

A report from the Bureau of Labor Statistics reports an annualized incidence rate of 1.4 cases per 10,000 full-time retail workers in 2021-22 — i.e., injuries requiring days away from work, job restriction, or transfer due to intentional injury by another person. Of all nonfatal workplace violence, around 57,600 cases nationwide — approximately 29% — occurred in retail settings.

New York experiences an even greater incident rate. New York retailers reported $4.4 billion in losses in 2022, largely from shoplifting and organized theft. New York City alone had over 63,900 shoplifting incidents in 2022, up around 45% from 2021, according to a Times Union report.

Retail employees, especially Gen Z workers, face elevated risk; many report they have experienced violence or intimidation at a retail workplace. Jobs such as cashiers, stock clerks, inventory managers, store managers, security personnel, customer service representatives and delivery/fulfillment staff are considered higher risk for violence in retail settings.

The Retail Workplace Violence Prevention Act requires all retail employers with 10 or more employees to adopt a workplace violence prevention policy and train employees on workplace violence prevention upon hire. The policy must be distributed to employees when they are hired and redistributed annually after that. Employers with 50 or more retail employees must provide retail workplace violence prevention training once a year. Employers with 49 or fewer retail employees must provide training every two years.

The Retail Workplace Violence Prevention Act training provides employees with information on the employer’s responsibilities under the New York State Retail Worker Safety Act, de-escalation tactics, the employer’s emergency procedures, and how to use available security and emergency devices. The training also provides employees with information on how to protect themselves if faced with workplace violence and how to report violent incidents to the employer. All retail employers with 500 or more employees will have additional requirements.

If an incident of workplace violence occurs, the employer must evaluate the risk factors that may have led to the incident. The state Department of Labor recommends that employers maintain a record of any reports of workplace violence so that they may evaluate and identify any trends in workplace violence incidents over time. timesunion.com


'Game-Changer' for Fighting Crime?
Facial recognition is solving crimes — here’s how to use it the right way

Steps agencies can take to ensure facial recognition supports justice, accuracy and public confidence

The benefits of facial recognition are proven and growing, through a wide range of vastly different consumer, commercial and government applications. In law enforcement, facial recognition software is used to assist in identifying and capturing criminals and bringing justice and closure for victims. At the same time, there is some confusion and misunderstanding around its role in criminal investigations. Put simply, it helps generate identification leads by comparing facial images for similarity.

How facial recognition assists criminal investigations

Across the vast range of applications, facial recognition technology (FRT) has three primary functions, with different outputs:

  1. Verification: Verifying that a person matches and enrolled image associated with their identity. (Output: an automated yes/no decision to authenticate.)

  2. Identification: Determining that an image matches one or more images enrolled in a database. (Output: either an automated yes/no decision of some kind, or flagging a likely match for further review.)

  3. Investigation: Helping determine whether a matching image is in a database for an investigative purpose. (Output: a series of images from a database with the highest similarity scores are provided for review.)

Federal, state and local law enforcement agencies have used the technology for the latter function for well over a decade, comparing facial images in thousands of investigations. Many public safety officials feel that facial recognition has become a game-changer for keeping communities safe, pointing to instances where crimes would have never been solved or prevented without it. Use under appropriate policies and procedures has been endorsed by the nation’s leading law enforcement professional associations.  police1.com


'Data Issues' Making Crime-Tracking Difficult in California
Crime fell statewide in 2024, but data issues blur trends for two big Bay Area cities

Over the past 15 years, violent crime has increased, while property crimes have dropped

The DOJ report shows California's violent crime rate was down 6% from 2023 to 2024, but when zooming in on the Bay Area, the trends in two major cities are complicated by data issues. mercurynews.com


New League City police team targets retail crime at businesses in Gulf Freeway corridor

UK OPINION: I feel robbed by Waitrose response to shoplifting
 


 
'Simplicity, Consistency, and Awareness'
Employees across U.S. shaken by deadly office attack: What to know to stay safe

Expert advises employees to know emergency exits and recommends 'Run, Hide, Fight' framework for office security

Patrick Timlin, CEO of SilverSEAL Corporation and a veteran of both law enforcement and private security, told Fox News Digital that security "is not just for skyscrapers, but for the town hall in a small county, a school, or a mom-and-pop grocery store."

Timlin wants everyday professionals, from software engineers in suburban office parks to receptionists in distribution centers, to realize that the most effective defense starts with simplicity, consistency, and awareness.

For Timlin, the most effective workplace security measures don’t come from fear-driven protocols or flashy gadgets. "It’s not about paranoia," he says. "It’s about awareness." He points to one of the most overlooked safety gaps: employees not knowing their own office layout.

"You’d be surprised how many people take the elevator to the third floor every day, grab coffee, and don’t have any clue where the emergency exits are," Timlin explains. "That’s a problem." He advised employees to know your exits, know your options if forced to exit and walk the space to keep an eye on potentially hiding spots.

He recommended that organizations adopt the "Run, Hide, Fight" framework from the Department of Homeland Security and tailor it to their office. "You might not get to choose the order," he adds, "but you should know the principles."

"Training doesn’t need to frighten people. It just needs to stick," Timlin says. "Done right, it’s stress-free, not fear-based. That’s how you empower people." foxnews.com


More Retail Uncertainty Coming
Trump's new global tariffs add to risk of higher prices, less choice as retail's spring ordering season starts

Ordering for spring should begin now, but tariff uncertainty is weighing on decisions.

President Trump’s trade war has already loomed large over the back-to-school and holiday season ordering of retailers. Spring season is next, and it is occurring just as Trump’s latest sweeping global tariffs take effect.

While Spring 2026 may seem relatively far off into the future, for retailers, now is the time of year when they plan spring orders, and both retailing and manufacturing experts say the tariffs will influence the level of activity.

The retail industry warned on Friday that the latest tariffs may lead to higher prices, fewer products on the shelves, and job losses.

Continued high tariffs from key sourcing countries, last-minute policy shifts, and unclear new requirements are creating the perfect storm for a difficult holiday season and a challenging spring,” said Steve Lamar, CEO of the American Apparel & Footwear Association. “America’s most popular brands and retailers are in a flurry of navigating the still-unpublished details of new trade deals. As they plan for Spring 2026, they’re weighing tough choices: whether to raise prices, cut jobs, or reduce the range of products offered to consumers,” he said. cnbc.com


NRF Pressures Trump to Lower Tariffs
'Retailers have been able to hold the line on pricing so far, but the new tariffs will impact merchandise in the coming weeks.'

NRF Encourages Open Markets by Lowering Tariffs, Not Raising Them
The National Retail Federation today issued the following statement from NRF Executive Vice President of Government Relations David French following President Trump’s announcement of new tariffs on countries around the world.

We encourage the administration to negotiate binding trade agreements that truly open markets by lowering tariffs, not raising them. Tariffs are taxes paid by U.S. importers and are eventually passed along to U.S. consumers. These higher tariffs will hurt Americans, including consumers, retailers and their employees, and manufacturers, because the direct result of tariffs will be higher prices, decreased hiring, fewer capital expenditures and slower innovation.

Retailers have been able to hold the line on pricing so far, but the new tariffs will impact merchandise in the coming weeks. We have heard directly from small retailers who are concerned about their ability to stay in business in the face of these unsustainable tariff rates.” nrf.com

 
Trump's new tariffs to trigger supply chain disruption

At Home store closures accelerate

Signet Jewelers makes C-suite appointments


Last week's #1 article --

Walmart's War on Shrink:
Inside the Retail Giant's Battle Against Theft
Medford, Oregon – The bright lights of Walmart's aisles, once just about deals, now illuminate a stark reality: a nationwide battle against theft. Here in Medford, and across the country, the retail giant is employing an aggressive, multi-pronged strategy to combat "shrink"—their term for inventory loss—which is costing billions and reshaping how we shop.

Fortifying the Store: Visible & Invisible Deterrents

Shopping at Walmart feels different now. Many items, from basic deodorant to high-end electronics and even some food, are locked behind glass cases, requiring staff assistance. This visible security is bolstered by undercover loss prevention personnel who blend in, observing and deterring. In high-theft areas, you might even see visible security guards or, in extreme cases, on-site police substations. As you exit, especially from self-checkout, receipt checks are increasingly common—a final verification before you leave.

The Tech Offensive: AI, Invisible Codes, and Smart Access

Walmart's tech arsenal is equally formidable. They've deployed AI-powered surveillance at checkouts, particularly self-checkout. Systems like "Everseen" detect "missed scans" or suspicious activity, immediately alerting staff with video evidence. To make scanning more foolproof, Walmart uses Digimarc's "invisible barcodes" on store brands, embedded across the entire product, making it harder for thieves to bypass scanners.

They're even experimenting with smartphone-based unlocking for secured cases, aiming to balance security with customer convenience. All these efforts are supported by extensive CCTV networks for constant monitoring.   newsbreak.com
 



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50 in 5: Reduce violent retail crime by 50% in 5 years


By Phil Thomson, Co-founder & CEO at Auror

Over the past decade, I’ve watched some of the world’s largest retailers uncover the true scale of retail crime using Auror across their store networks.

I’ve heard powerful stories from law enforcement about taking down sophisticated organized retail crime groups operating across states and even countries.

What’s meant the most to me so far on this journey has been our work in creating a safer environment for retail staff and customers, and empowering frontline workers and retail leaders to make sense of the rising violence, brazenness and volume of crime they’ve faced for years.

Crime in retail is not victimless and not just shop theft. It’s violence, it’s assault, and it’s organized.

It makes everyday people feel unsafe, takes an emotional toll on victims and has an economic impact. It’s a city killer; robbing our communities and high streets of their vibrancy and it’s getting worse.

That’s why we’re calling on our retail partners and the wider sector to reduce violent retail crime by 50% in 5 years.

We’re going to throw everything at it - new technology, innovation, and stronger partnerships with retailers and police - but this is not just our mission, this is a movement that requires everyone to work together to make a difference in our communities.

Read more here


 

 

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New Ransomware Gangs Rise as Others Get Busted by Law Enforcement
Ransomware gangs capitalize on law enforcement takedowns of competitors

After authorities dismantled LockBit and RansomHub, other groups rushed in to snatch up their affiliates, according to a new report that highlights a cybercrime ecosystem in flux.

Several major ransomware-as-a-service groups have stopped posting victims to popular leak sites, suggesting that the ecosystem is more dispersed than it used to be, according to a new report from Check Point Software Technologies.

At the same time, many smaller groups that used to affiliate with larger players “are operating independently or seeking new partnerships,” Check Point said in its Thursday report.

“Established players are actively competing to recruit these ‘orphaned’ affiliates,” according to the report, which cited competition between prominent groups Qilin and DragonForce for affiliates of the now-defunct RansomHub.

Check Point’s report paints a picture of new ransomware groups rising to prominence almost as soon as their predecessors collapse under the weight of law-enforcement investigations, arrests and infrastructure takedowns — underscoring the whack-a-mole nature of the cybercrime ecosystem.

By the time global law enforcement operations dealt a death blow to LockBit in May 2025, for example, the ransomware-as-a-service operator RansomHub had already expanded to supplant LockBit, which had been declining for roughly a year. But in April 2025, even before LockBit’s final demise, RansomHub itself shut down. “The precise circumstances behind its disappearance remain unclear,” Check Point researchers wrote, “but the impact on the ransomware ecosystem was immediate.” cybersecuritydive.com


The Scattered Spider Rampage Continues
Industry groups urge vigilance as Scattered Spider evolves tactics

Information-sharing organizations warned their members that Scattered Spider continues to pose a major threat.

A coalition of information-sharing groups urged their members on Wednesday to take additional steps to mitigate potential attacks by the cybercrime gang Scattered Spider, which has spent recent months attacking the insurance, retail and airline industries.

Threat actors such as Scattered Spider are constantly innovating, so organizations must be diligent in continually monitoring their processes and identities to look for new exploits,” the group of information sharing and analysis centers (ISACs) — representing the financial services, food and agriculture, information technology, healthcare, aviation, automotive, retail, maritime and electricity sectors — said in a joint advisory.

Their warning came one day after the FBI and the Cybersecurity and Infrastructure Security Agency (CISA) warned that Scattered Spider had developed an evolving set of tactics to conduct social-engineering attacks on its targets.

The ISACs said they expect the group to continue to find new ways to evade existing security measures. cybersecuritydive.com


Palo Alto Networks investigating ransomware threat related to SharePoint exploitation

DOJ reaches $9.8 million settlement with Illumina over cyber whistleblower claims

 


 

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Is Amazon Getting Hurt By Tariffs?
Amazon fails to calm tariff worries with worse-than-expected financial outlook

Tech giant reported generally positive revenue numbers, but may not meet expectations on its operating income

Amazon failed to quiet concerns over how Donald Trump’s sweeping tariffs would affect its e-commerce business as it reported its latest quarterly results on Thursday. Wall Street’s affinity for the tech giant faltered in response.

The top line numbers from Amazon’s second quarter earnings report exceeded Wall Street’s projections. The tech company beat expectations with its revenue up 13.3% year over year to $167.7bn. Market experts had estimated the company would report around $162bn in revenue and 9% percent growth. The company’s Amazon Web Services cloud computing division reported its sales reached $30.9bn in an increase of 17.5% year over year.

However, the company may not meet expectations on its operating income, reporting that it would bring in between $15.5bn and $20.5bn compared with expectations of about $19.4bn.

Despite the generally positive revenue numbers, Amazon’s share price fell over 3% in after hours trading, a sign investors lacked confidence in the company’s immediate future.

Amazon’s stock was up about 6% so far this year before Thursday’s earnings call, following a rough first quarter that saw a decline due to uncertainty around how Trump’s tariffs would hurt its reliance on international sellers. The administration also criticized Amazon in April following a report that the company planned to itemize tariff-related price increases on its platform. No such itemization appeared on Amazon’s marketplace.

Amazon’s earnings come as the company is engaged in big tech’s fevered spending race to dominate the artificial intelligence market. Companies including Google, Meta and Microsoft are pledging to spend tens of billions to advance the technology, while Amazon announced it would spend $100bn in 2025 with the “vast majority” of that going towards enhancing its AI capabilities. theguardian.com


Amazon’s latest actions against fake review brokers:
Amazon secures largest-ever legal win against global fake review network

Amazon invests significant resources to proactively stop fake reviews before being seen by a customer.

Amazon won a case against the operators of more than 75 fraudulent websites that marketed the sale of fake reviews and fake Amazon seller accounts. The court’s ruling ordered the transfer of ownership of all related domains to Amazon in what represents Amazon's most extensive website seizure action to date.

Amazon’s lawsuit targeted two individuals who ran an illicit network that offered fake five-star reviews and other fake content across Amazon's stores globally. The scheme included using fraudulent customer accounts to post fake reviews on bad actors’ product listings, creating the appearance of authentic transactions. In addition to fake reviews, the defendants also provided services to post fake negative reviews on competitors' products and attempted to sell fraudulent Amazon seller accounts with fake documentation to previously suspended sellers.

This legal action is part of Amazon's comprehensive approach to combat fake reviews, which also includes advanced detection systems that help maintain a trustworthy shopping experience by preventing fake content from misleading customers. aboutamazon.com


Amazon Recall Update: Fatal Warning Issued Nationwide


 


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Lower Swatara Township, PA: Harrisburg woman arrested after stealing over $140,000 in jewelry
Police arrested a Harrisburg woman who allegedly stole over $140,000 worth of jewelry. According to the Lower Swatara Township Police Department, Shaylee Garber, 34, of Harrisburg, was arrested in connection with a string of thefts. Police say Garber, who was employed at UPS, allegedly stole approximately $145,745 worth of jewelry and other valuables. Police say Garber is charged with Felony Theft by Unlawful Taking, Mail Theft, and Criminal Attempt. A preliminary hearing is scheduled for August 13 at 11:15 a.m.  abc27.com


Madison Heights, MI: High dollar comic books stolen from Madison Heights shop
The Madison Heights Police Department is seeking a not-so-"super" man or woman who broke into Comics and More, 28059 John R Road, and stole several valuable pieces of merchandise. The robbery happened just before 5:30 a.m. Aug. 2, when the villain, clad in an all-black outfit, busted out the front door to gain entry. Among the items missing were 11 valuable graded books. "We are incredibly disappointed to think anyone in our community could have committed such a hurtful act! It was mostly graded books, none of the new ones, so we are going to catch these people. Please keep your eyes and ears open," store owner Chris Brown posted in a Facebook post Saturday.   fox2detroit.com


DeLand, FL: Update: Thief nabs $30K in rare Pokémon trading cards in brazen smash-and-grab in Florida

Sacramento, CA: Stolen generator investigation leads to discovery of drugs, weapons

Santa Clara County, CA: Deputies Arrest Suspect for Theft of Over $1,500 in Merchandise from Safeway, CVS, and Walgreens

Beavercreek, OH: Police request help in 1k theft case from Dick’s House of Sport
 



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Shootings & Deaths


Charlotte, NC: Person dies after shooting at south Charlotte shopping center
A person died shortly after being shot at a south Charlotte shopping center late Saturday night, according to police. The shooting reportedly happened just before midnight on Saturday, Aug. 2, along South Boulevard near Archdale Road. Police said they responded to an assault with a deadly weapon call for service and, upon arrival, found someone suffering from a gunshot wound. The person was rushed to the hospital by paramedics, where they later died from their injuries.  wbtv.com


Indianapolis, IN: Man shot, killed outside Family Dollar on northwest side of Indianapolis
The Indianapolis Metropolitan Police Department is actively investigating the scene of a deadly shooting on Saturday evening. According to IMPD, officers responded to the report of a person shot at a Family Dollar, located at the 6000 block of Michigan Road, just after 5:30 p.m. Officers arrived at the scene and found a victim, described as an adult male, suffering from gunshot wounds inside the doorway of the front entrance of the store. The man was pronounced deceased at the scene, despite life-saving efforts performed by EMS. The victim's identity and age have not yet been released by IMPD. Preliminary investigations indicate the shooting resulted from a disturbance inside the store between individuals who knew each other.  wrtv.com


Jacksonville, NC: Jacksonville Mall parking lot shooting leaves three in stable condition, suspect at large
The Jacksonville Police Department is asking for anyone with information regarding Saturday night's shooting at the Jacksonville Mall to contact them. Three people were shot in the parking lot Saturday night. JPD officers arrived at the scene around 8:14 p.m. and found two victims with non-life-threatening gunshot wounds. The victims were transported to area hospitals, per authorities. A third victim was discovered at an area hospital. All three shooting victims are listed in stable condition.  wcti12.com


Boise, ID: Boise store employee shoots attacker in self-defense, 3 arrested
Three suspects were arrested following an aggravated assault at a west Boise business Saturday night that ended with an employee shooting one of the attackers in self-defense. According to the Boise Police Department, Bailey Geesey, 18, from Boise, faces charges of aggravated assault and first-offense commercial burglary. Junior Antonio Alvarodo Hernandez, 18, also from Boise, was charged with aggravated assault. A male minor suspect also faces an aggravated assault charge. Police allege that Geesey entered the store and stole alcoholic beverages. When confronted by an employee who told her to leave, she punched the worker in the face, sparking a physical altercation.  ktvb.com


Pittsburgh, PA: Convenience store worker charged in connection to shooting that left 1 dead, 1 injured in Lawrenceville

Kansas City, MO: Police investigate deadly shooting at a C-store parking lot

Long Island, NY: Hempstead man sentenced to life in prison for murder after a history of armed robberies

Omaha, NE: Police investigate shooting outside Liquor store that injured 7 people Saturday morning

Warren, OH: Police investigating shooting with multiple victims at Warren convenience store

 



Robberies, Incidents & Thefts


Valdosta, GA: 3 teens arrested following fight at Valdosta Mall
The Valdosta Police Department (VPD) has released new information regarding the incident that took place at the Valdosta Mall Saturday evening. While VPD reports no officers in the mall hearing any gunshots or finding any evidence of a shooting, a juvenile was reportedly arrested with a stolen firearm that was recovered outside of the mall. WALB previously reported that three people were detained following a “possible fight” inside the mall. “On August 2, 2025, at 6:20 p.m., a Valdosta Police Officer was working extra duty at the Valdosta Mall. The officer was notified by mall security personnel that there was a possible fight in the parking lot, and that one of the subjects involved appeared to have a firearm. As the officer approached the group of males in the parking lot, they began to run. While running, the officer saw a 15-year-old male throw a gun under a vehicle. She was able to apprehend the 15-year-old and recovered the firearm, which was reported stolen through the Lowndes County Sheriff’s Office. As other Valdosta Police Officers arrived at the mall, the initial officer at the scene pointed out other subjects who were involved in the fight who had run from her. Officers located a 16-year-old male juvenile, and Zykeaus Foster, 17, and both were taken into custody in front of the food court. Due to officers having information that other subjects involved in the fight had run into Belks, officers went to Belks and searched for anyone else involved. While officers were inside the mall, searching for the subjects involved in the fight, calls were received through mall security and E911 about an active shooter inside the mall. Officers began treating the incident as an active shooter call, searching the mall for any active threat. At no time did officers inside the mall hear any gunshots or locate any evidence of any type of shooting or active shooter. The Valdosta Fire Department and South Georgia Medical Center EMS were at the scene to treat anyone who was injured.   walb.com


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C-Store – Warren, OH – Armed Robbery/ shots fired
C-Store – Boise, ID - Robbery/ shot fired
C-Store - Kansas City, MO – Armed Robbery
C-Store – Pittsburgh, PA – Armed Robbery / Susp killed
C-Store – Allentown, PA – Armed Robbery
C-Store – Lackawanna County, PA – Armed Robbery
C-Store – Raleigh, NC – Armed Robbery
Collectables – Detroit, MI – Burglary
Grocery – Pasadena, CA – Robbery
Hemp – Cape Coral, FL – Burglary
Liquor – Hartford, CT – Armed Robbery
Liquor –Highland, NY – Robbery
Restaurant – Johnstown, PA – Burglary
Walmart – Whiteville, NC – Robbery
Walmart – Glenmont, NY - Burglary            

 

Daily Totals:
• 11 robberies
• 4 burglaries
• 3 shootings
• 1 killed



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Director, Safety
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The Director of Safety is responsible for developing, implementing, and overseeing comprehensive safety programs across all retail locations, corporate offices, and some distribution operations. This leadership role ensures compliance with federal, state, and local safety regulations while fostering a culture of safety excellence that protects employees, customers, and company assets...

 



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Dashboards Are Not Solutions—Just Mirrors


Don't get me wrong—dashboards are great. They reflect what's happening and give you data to act on. But that's the point—they're a reflection, not a fix. If your team's staring at reports but not taking action, you've created an expensive mirror. Make sure your strategy includes what happens after the dashboard lights up.


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