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Shane
Hunter promoted to Enterprise Fraud Investigations - Senior
Manager for Walmart
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See All the LP Executives 'Moving Up' Here | Submit
Your New Corporate Hires/Promotions or New Position |
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Strengthen Retail Security & Enhance Workplace Safety with
Off-Duty Law Enforcement
Discover how off-duty law
enforcement enhances safety and deters crime while protecting employees
and assets.
 Retailers
are under more pressure than ever to prevent theft, ensure employee
safety and maintain business continuity across stores. Criminal
activities are on the rise, and they can severely disrupt operations,
leading to financial losses and a tarnished reputation. Workplace
security not only safeguards assets and sensitive information but also
protects employees and visitors, fostering a safe and productive
environment.
Hiring
off-duty law enforcement is a proven way to level up your retail
security strategy. Off-duty personnel are uniquely positioned to deter
criminal activities, respond swiftly in emergencies and provide an added
layer of protection. By integrating off-duty law enforcement into your
security strategy, you can create a safer, more secure workplace
environment.
Protos Security's workplace security blog explores ways that
off-duty law enforcement can benefit retailers and increase workplace
safety.
Read more here
The U.S. Crime Surge
The Retail Impact
Closing ORC Enforcement Gaps
Organized Retail Crime Task Forces Gain Momentum Across the U.S.
 By
the D&D Daily staff
As organized retail crime (ORC) continues to challenge retailers and law
enforcement, multi-agency task forces and regional partnerships—often
referred to as Organized Retail Crime Associations (ORCAs)—are
playing an increasingly central role in addressing the issue. These
collaborative efforts bring together retailers, local police
departments, prosecutors, and sometimes federal agencies to share
intelligence, coordinate investigations, and pursue repeat offenders
more effectively.
One of the primary advantages of ORC task forces is improved
information sharing. Retailers that may have previously handled
incidents in isolation are now contributing to centralized databases
that track theft patterns, suspect descriptions, and methods of
operation. This broader visibility allows investigators to identify
connections between incidents that span multiple jurisdictions—an
increasingly common characteristic of organized retail crime.
Task forces also help streamline case building. Rather than
pursuing isolated shoplifting charges, law enforcement can aggregate
incidents into larger, more impactful cases that meet thresholds for
felony prosecution. This approach not only increases the likelihood of
successful prosecution but can also lead to the dismantling of larger
theft rings and fencing operations.
In addition to enforcement, many ORCAs are focused on prevention and
training. Retail partners often collaborate with law enforcement to
educate store teams on identifying suspicious behaviors, preserving
evidence, and reporting incidents in ways that support broader
investigations. Some groups also engage with policymakers to advocate
for legislative changes, such as enhanced penalties for organized theft
or clearer definitions of ORC-related offenses.
Several states have formalized these efforts through dedicated ORC
task forces, sometimes supported by state funding or coordinated
through attorneys general offices. At the federal level, agencies such
as Homeland Security Investigations (HSI) have also expanded their
involvement, particularly in cases involving interstate or international
theft networks.
While ORC remains a complex and evolving challenge, these
collaborative models are widely viewed as a step toward a more
coordinated and strategic response. By aligning resources and
improving communication across sectors, ORCAs and task forces are
helping to close enforcement gaps and provide retailers with a more
unified approach to combating organized theft.
Grocery Store at Center of Mail Theft
Operation
USPS warn of prison time and millions in fines over illegal grocery
store request after American mail disappears
A massive mail scheme has led to
prison time and costly fines for several USPS employees after thousands
of people reported stolen envelopes.
It was revealed by the United States Postal Service in March that nearly
30 criminals had been convicted in the “largest criminal organization
[of mail theft] ever identified.” The mail theft scheme began in
2017 when USPS investigators discovered members of a street gang in
Chicago, Illinois, had targeted “young, vulnerable female postal
workers.”
The first target was approached by a member as
she was shopping at a grocery store while wearing her USPS
uniform, where she was told she could make extra money by stealing mail
for the gang.
According to the USPS, the employee was told by the gang member to
steal specific types of envelopes to give to him and his associates,
which she did either after work or along her delivery route.
The envelopes typically carried business or US Treasury checks, credit
and debit cards, gift cards, or just straight-up cash. She would sneak
the desired envelopes out of the mail by hiding them in her uniform or
her belongings.
“At first, he rewarded her with large sums of money and expensive
gifts. But that soon changed – the gifts stopped and the money
dwindled,” the Inspector General said.
The gang recruited several other USPS employees into their scheme with
similar promises of quick money. Surveillance cameras captured mail
carriers stealing “handfuls of mail at a time,” while “brazen” mail
handlers were seen stealing bags full of envelopes.
Once they received the stolen mail, gang members would get others on the
street to cash the checks and buy items using the stolen credit cards. “The
gang also recruited random bank customers to cash checks for a small
price,” according to the USPS.
Partnering with Homeland Security Investigations and local police, USPS
investigators “uncovered the largest mail theft conspiracy involving
the highest number of collusive postal employees.”
the-sun.com
Crime Fuels Apple Store Closure?
Apple to close first unionized U.S. Retail Store in Towson, citing crime
and mall decline; union cries ‘union-busting’
Apple will permanently close its Towson Town Center store in June,
marking the shutdown of the first Apple retail location in the United
States to successfully unionize.
The company cited “declining conditions” at Towson Town Center —
including the departure of multiple major retailers, reduced foot
traffic, and persistent public safety issues in the mall and surrounding
areas. Reports of shoplifting, organized retail theft, assaults,
robberies, and other crimes have plagued the location for years,
contributing to an environment that has driven away shoppers and
businesses.
In a statement, Apple said the safety of customers and employees
remains its top priority. While employees at the other two closing
stores (Apple Trumbull in Connecticut and Apple North County in
California) are being offered transfers to nearby locations, Towson
workers — represented by the International Association of Machinists and
Aerospace Workers (IAM) — must apply for open positions elsewhere under
the terms of their collective bargaining agreement.
The union immediately condemned the move as retaliation. In a
strongly worded statement, IAM called the closure “a cynical attempt to
bust the union” and filed unfair labor practice charges with the
National Labor Relations Board. The union claims Apple is discriminating
against its members by denying them the same transfer rights offered to
non-unionized stores.
macdailynews.com
New ORC Law Making an Impact
Cookeville Police Battling Sophisticated Retail Crime
Putnam County Law enforcement utilizing the Tennessee Organized
Retail Crime Prevention Act to target traveling criminal groups that
steal thousands of dollars in merchandise from high-end merchants.
Cookeville Police Department Sgt. Charlotte Austin said the legislation
addresses sophisticated criminal enterprises instead of shoplifting.
Austin said one detective in Cookeville has already taken out
approximately 12 warrants under this specific charge representing a
total loss of about $160,000.
“These people that are doing this, they are stealing thousands and
thousands of dollars worth of merchandise at a time and then their goal
is to either make money off of that or resell it or, um, you know, to
make money by some other means,” Austin said. “And so it’s just like an
enterprise for them versus somebody that goes into a store and steals a
shirt because they want a shirt.”
Austin said the criminal groups often travel the Interstate 40
corridor between North Carolina and Texas to target merchants in towns
with easy highway access. Austin said the suspects frequently work
in pairs or groups to remove anti-theft devices, use fraudulent discount
codes from the dark web, or return stolen items for gift cards.
Austin said the law allows local law enforcement to look beyond state
lines when investigating suspects who do not live in the immediate area.
Austin said the high dollar amount of the losses is a primary reason
these cases are gaining significant attention from the public and
police.
theucnow.com
Canada: Businesses brainstorming retail theft solutions
Pensacola police chief plans for new 'public safety dashboard' to track
crime data
Police data shows mixed crime trends across Asheville area
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How Safety Culture Deteriorates Over Time
Small Cultural Tears: The Drift Before the Event
Organizations often lose their safety culture gradually through
unnoticed deviations that become normalized over time.
Small deviations in
behavior can accumulate over time, leading to a significant drift from
the intended safety culture.
Subcultures often develop their own norms, which may conflict with the
organization's core values, creating invisible gaps.
Unaddressed small
cultural tears send signals
that standards are negotiable, encouraging further deviations.
Leadership must respond consistently to minor deviations to reinforce
that standards and values are operational and non-negotiable.
Detecting and
repairing small cultural tears early is essential
to prevent larger organizational failures and maintain a strong safety
culture.
Most organizations do
not lose their safety culture in a dramatic moment.
They lose it gradually. Quietly. Through a series of small, unremarkable
deviations that never triggered an alarm because none of them,
individually, were alarming. That’s what makes them dangerous.
These are small cultural tears,
the minor gaps between
what a culture is meant to be and what it actually becomes.
They aren’t incidents or policy violations; they are the quiet drift
that comes before both.
ehstoday.com
AI Leading to Job Losses
Bed Bath & Beyond CEO: AI will lead to ‘significant reduction in
headcount’
Areas impacted at the retailer could include supply chain, IT,
accounting, marketing and merchandising, Marcus Lemonis told analysts
Monday.
As Bed Bath & Beyond works to
turn itself into an
“AI-centric business,”
CEO Marcus Lemonis warned that the growth in AI, both within its own
business and more broadly,
will result in job
cuts.
“I have to be, unfortunately, brutally clear and honest with everybody,
both internally and externally. With the formation of AI outside of our
business and now being deeply integrated in our business, and us only
wanting to take on capabilities that we think add value,
we’re going to
experience significant reduction in headcount,”
Lemonis said on a call with analysts Monday.
Areas impacted could
include supply chain,
IT, accounting, marketing and merchandising.
In some cases, those jobs will be redeployed elsewhere within the
business, including by increasing customer service and store staff.
The
company has undergone
several rounds of layoffs in recent years as it works to turn around the
business and cut costs.
While Lemonis said “those decisions were not always immediately visible
in the numbers,” the company is now starting to see the financial
impacts.
retaildive.com
In-Store AI Expansion
Ace Hardware provides AI assistance to store employees
The world's largest hardware cooperative is
equipping store
associates with a new artificial intelligence-based tool.
Ace Hardware has launched
an AI assistant called
“Hey ARMA” that
is designed to provide real-time support and guidance to employees in
stores nationwide. Operated through a handheld device, Hey ARMA was
developed to provides associates with quick access to product knowledge,
project advice and recommendations.
The
solution is designed
to supports associates with in-store scenarios such as product
comparisons and project questions, as well as helping customers with
items they may have purchased elsewhere.
It is currently active in more than 2,300 Ace Hardware stores, with
continued expansion planned as part of Ace's long-term strategy to
enhance the in-store experience through technology.
Other examples of this strategy include
utilizing the Workday
Paradox Candidate Experience and Paradox Conversational Applicant
Tracking Software (ATS) solutions to streamline associate hiring tasks,
from screening through onboarding, with a faster, text-based hiring
experience.
chainstoreage.com
Continued Shift to In-Person Work
Target requires 150 remote merchandising employees to relocate
Impacted employees can move to the retailer’s Minneapolis HQ or leave
the company. Target hopes that in-person collaboration will help it
regain merchandising authority.
Target has asked
150 remote workers
across two teams within its merchandising organization to relocate
to the Twin Cities area of Minnesota, where the retailer is
headquartered.
The
move is not a
companywide mandate
and Target will provide relocation assistance to those who choose to
relocate or severance for those who do not, the company confirmed to
Retail Dive.
“As we enter a new chapter for Target,
increased in-person
collaboration across a core part of our merchandising team will help us
reinforce our merchandising authority, unlocking greater creativity and
enabling us to move faster to deliver on our strategy,”
a company spokesperson said. “We’re committed to supporting the team
through this transition and are providing resources and support to help
them navigate what’s ahead.”
retaildive.com
Claire's closes 154 standalone stores in Ireland, UK
N.C.-based Legacy Markets acquires 10-store convenience chain
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Visible security and proactive prevention hit the shopper
experience differently. Retailers have spent years leaning on entrance gates and
security guards to fight pushout theft. It works for a while, that visible
presence makes offenders think twice. Then the offenders adapt. They find
workarounds, and losses keep climbing, and the honest shoppers are the ones most
impacted.
In 2025, a national grocer in a global market put it to the test. They invested
in gates, guards, and Gatekeeper's
Purchek® technology, then measured what actually worked. The results were
telling.
Gatekeeper
Systems' research from that study shows 49% of pushout attempts bypassed
entrance gates entirely. Another 27% went through self-checkout, with nearly a
third of those involving offenders tailgating behind paying customers after
AI-enabled gates opened. The remaining 24% went through manned or unmanned
registers. Gates give you visibility, but they still need good timing, an
attentive employee, and an offender who doesn't know how to undermine it. That's
a lot of things to go right.
Guards faced their own challenges. Coverage depended on schedules, attention
shifted with service demands, and policies limited what they could do in the
moment. Pushouts happen in seconds. By the time a guard assesses intent and
weighs safety, the cart is already moving toward the door.
Meanwhile, paying customers feel the weight of all that security. Gate-and-guard
setups slow the exit for everyone, and that friction wears on the shopping
experience over time.
Gatekeeper's Purchek® technology takes a different angle. Instead of relying on
compliance at a gate or a guard's judgment call, the system acts on the cart
itself. When a cart with unpaid merchandise hits a defined boundary, the wheels
lock. The event ends quietly, no chase, no confrontation. Nearby shoppers often
don't notice anything has happened. It runs the same way every time, applying
little to no friction to paying customers and direct control where it counts.
The financial case backs it up. One $500 pushout requires over $16,000 in sales
to break even at a 3% operating margin. Multiply that across hundreds of
incidents a year and the margin damage stacks fast. Every stopped cart reduces
the volume of sales needed to stay whole.
The takeaway from this retailer's 2025 data was straightforward. Gates didn't
prevent pushout theft. Guards didn't stop it. Purchek® did. Getting ahead of the
problem protects shrink, preserves margins, and keeps store teams out of harm's
way.
Read the Full White Paper Here
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Which Cybersecurity Metrics Are Most
Useful?
The metrics killing your SOC, and what to use instead
Security operations centres risk being rendered entirely ineffective
if organizations measure them using the wrong performance indicators,
according to Dave Chismon, CTO for Architecture at UK’s National Cyber
Security Centre.
Evaluating ones’ SOC using the same ticket-based metrics applied to IT
service desks can actively work against its core purpose: detecting
and responding to real attacks.
The problem, Chismon explains, is one of perverse incentives:
When SOC analysts are measured on how quickly they close tickets,
they are pushed to dismiss alerts as false positives rather than
investigate them properly. Measuring the number of detection rules
written tends to lead to a proliferation of low-quality rules.
Relying on log volume instead of log quality can create a false sense
of coverage and may reduce the retention period for useful data.
The only metric that demonstrates a SOC is working, he argues, is
whether it detects and responds to attacks in a timely manner, which
is typically expressed as “time to detect” (TTD) or “time to respond” (TTR).
“However, this can be tricky to measure as an organization’s defence in
depth means it should be a very rare event for an attack to make it into
the organization’s environment,” he pointed out.
Thurefore, he recommends supplementing this with red teaming and
purple teaming exercises to simulate realistic threats and test
detection capability.
“The covert nature of red teaming can more accurately mimic a real
attack, but purple teaming can often provide better value to a SOC
(as the time saved through ‘not being covert’ can be put into greater
coverage of attack paths,” he added.
helpnetsecurity.com
'Simple Security Mistake' Causing
Quarter of All Financial Losses
‘Fundamental tension’ undermines manufacturers’ cybersecurity
A simple security mistake caused
roughly one-quarter of all financial losses in the sector in 2025,
cybersecurity insurer Resilience said.
The manufacturing sector is woefully unprepared to defend against
cyberattacks, even as it was the most targeted community in 2025,
accounting for one in four attacks, cybersecurity insurance firm
Resilience said in a report published on Tuesday.
Several factors make it difficult for manufacturers to upgrade their
cybersecurity defenses, including the cost of downtime, according to
the report.
Even so, the threat picture is dire: Ransomware attacks on
manufacturers increased significantly more in 2025 than the average
growth rate across all sectors.
cybersecuritydive.com
One year on from M&S attack – has retail cyber security improved?
In this week’s Computer Weekly, it’s been a year since the ransomware
attack that brought down Marks & Spencer – but has the retail sector
learned from the experience? Connected vehicles are entering the AI era
– we look at the latest automotive developments. And a quantum algorithm
scientist explains what’s happening in this important emerging field.
computerweekly.com
US, UK authorities warn that Firestarter backdoor malware survives
patching
North Korea-linked actor targets Web3 execs in social-engineering
campaign |
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New Era of E-Commerce Fraud
AI-Powered Fraud Now Hides Inside Legitimate Transactions
E-commerce is entering a new phase of fraud, where transactions that
appear legitimate — valid accounts, correct details, even routine
behavior — can mask coordinated attacks powered by synthetic
identities and AI.
From account takeovers (ATOs) to loyalty abuse, fraud now targets
identity rather than the point of sale, warned Dany Naigeboren,
senior director of risk at fraud prevention company Forter.
Fraud is no longer breaking into systems — it’s operating inside them.
These attacks are becoming easier to execute, allowing smaller
actors to operate with capabilities once limited to organized fraud
rings.
“It’s a huge game changer. Until now, online fraud has mostly involved
sophisticated fraud syndicates with vast engineering resources,”
Naigeboren told the E-Commerce Times.
To counter that threat, Forter uses AI to detect and prevent
“invisible” fraud across the full customer journey, not just at
checkout.
Its global merchant network draws on data from over $1 trillion in
transactions to improve detection accuracy, reflecting a broader need
for AI-driven systems to track and stop increasingly difficult-to-detect
attacks.
AI is lowering the barrier to entry for e-commerce fraud,
allowing individuals with limited technical skills to execute attacks
once limited to organized teams.
“With two to three hours of work, anyone can become proficient in
conducting fraud online. And this manifests itself in numerous ways,”
Naigeboren said.
In many cases, the fraud no longer looks like an obvious attack.
Compromised accounts, valid credentials, and routine purchasing behavior
allow transactions to move through ordering and payment systems without
triggering traditional defenses.
ecommercetimes.com
AI Shopping Crossroads
AI shopping splits into 2 paths
It is still early days for buying products through platforms like
ChatGPT or Gemini—only 7.2% of US digital shoppers say they regularly
use AI shopping tools, per a March Bizrate Insights/EMARKETER
survey—but genAI platforms are actively testing which experiences
resonate with shoppers.
The latest example: Anthropic’s Claude AI recently expanded
connectors—its app-like functionality—beyond business tools to consumer
services including Instacart, StubHub, and Uber Eats. At the same
time, Anthropic changed how those connectors appear.
Rather than requiring users to reference an app directly in their
prompts, Claude automatically pulls in relevant integrations when
they can help answer a query. When multiple connectors apply, Claude
surfaces several options and lets users choose. For example, it might
present the Uber Eats connector for a user seeking nearby healthy lunch
options or surface TripAdvisor for a hotel within a set budget.
Anthropic is committed to keeping Claude ad-free, meaning users won’t
see paid placements or sponsored results. If multiple connectors are
relevant, they are ranked based on utility rather than monetization.
The contrast: This approach differs from other platforms such as
OpenAI’s ChatGPT, which has taken a more commercially driven path.
It initially rolled out in-app checkout functionality that failed to
gain traction, then pivoted to a model where consumers complete
purchases via third-party apps that plug into the chatbot.
By experimenting with more commercial integrations and monetization
pathways, platforms like OpenAI increase the likelihood that ranking
and visibility could be shaped by paid placement rather than pure user
value, which could potentially dampen trust and demand over time.
“OpenAI is flat out sprinting in the direction of revenues, while
Anthropic seems to understand this is a marathon,” said Nate Elliott,
EMARKETER principal analyst.
content-naf.emarketer.com
E-commerce platforms are building growth with brick-and-mortar offline
expansions |
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Woman Arrested After Pepper Spraying Employees During Armed Robbery of Beauty
Supply Store in Waldorf
According to charging documents, deputies with the Charles County Sheriff’s
Office responded to Super Beauty in the Waldorf Marketplace for a reported
theft. Investigators allege Shepard selected hair extensions valued at $398.95
and attempted to leave the store without paying. When confronted by store
employees near the exit, Shepard allegedly “attempted to push through the
employees… with force” before spraying two adult female victims with pepper
spray and fleeing the store. The victims were reported to have “visible redness
to their eyes and faces.”
smnewsnet.com
Clarion, PA: State Police Seek Suspect in Walmart Hard Drive Theft Scheme
The Pennsylvania State Police are seeking information about a retail theft at
the Clarion Walmart that investigators say is part of a series of crimes
occurring across the state. According to a report from Clarion-based State
Police, a suspect targeted the Walmart on Perkins Road on April 11. Police said
that the individual purchased two Seagate eight terabyte external hard drives
and one Seagate six terabyte external hard drive at approximately 3:02 p.m.
State police said the hard drives have a total value of $483. According to
investigators, the suspect removed the new hard drives from the packages and
replaced the internal components with old parts. The suspect then repackaged the
items and returned them to the store at approximately 5:42 p.m. the same day,
according to police. Through the investigation, troopers determined that this
same transaction has been completed at multiple locations throughout
Pennsylvania.
exploreclarion.com
Portland, OR: Portland Police bust 11 in Jantzen Beach retail theft crackdown
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Shootings & Deaths
(Update) Strongsville, OH: Costco employee shot, killed after confronting
shopper carrying gun with drum magazine
A Costco employee in Ohio was shot and killed after refusing entry to a shopper
who attempted to enter the store while carrying a weapon equipped with a drum
magazine. Police in Strongsville, Ohio, responded to reports of gunfire outside
the Costco on Royalton Road around 5:45 p.m. on April 25 and found 61-year-old
Randolph E. Corrigan with multiple gunshot wounds. Officers began first aid
before he was transported to a hospital, where he died from his injuries.
Witnesses told police the suspect, 22-year-old Christian M. Bryant of Fort
Worth, Texas, was seen walking toward the store entrance with "a drum magazine
protruding from one of his pockets," according to authorities. Corrigan
approached Bryant and told him he could not enter the store with the weapon,
according to police.
foxnews.com
Robberies, Incidents & Thefts
Sacramento County, CA: Walgreens struck by vehicle in attempted burglary
An Antelope area Walgreens store had a vehicle crash through its front door in
an attempted burglary, authorities say. The Sacramento County Sheriff's Office
says the incident happened just after 3 a.m. Tuesday at the Antelope Road, near
Walerga Road, Walgreens location. It appears the vehicle managed to break the
door, but it's unclear if the store was breached. Deputies say the vehicle got
away before they arrived. It's unclear if anything was stolen and if the store's
operations will be affected by the incident.
cbsnews.com
Polk County, FL: Hardware store manager accused of stealing over $7K in fake
return scheme
Polk County Sheriff’s Office (PCSO) said it has arrested Justin Johnson, 22, for
a return fraud scheme at a hardware store. The store owner of an Ace Hardware at
1218 Finley Avenue contacted deputies on April 27 about unusually high refund
amounts over the past several weeks. Investigators reviewed surveillance video
and found that Johnson, the store's assistant manager, was conducting the
fraudulent returns, PCSO said. Johnson is accused of making a fake sale,
processing returns at his register, and using his phone to deposit the refunded
money into his personal account. The total fraudulent charges were around $7800,
PCSO said. Johnson quit his job at the hardware store on April 26. PCSO arrested
Johnson and charged him with several felonies, including grand theft of more
than $5k less than $10k.
tampabay28.com
Oakwood, GA: Woman accused of shoplifting from same Walmart in 16 times
Chicago, IL: Burglars strike 2 businesses in Chicago's Lincoln Park community
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•
C-Store – Dekalb
County, GA – Robbery
•
C-Store – Suffolk, VA
– Armed Robbery
•
C-Store – St Louis, MO
– Armed Robbery
•
C-Store – Los Angeles,
CA – Armed Robbery
•
C-Store – Tukwila, WA
- Burglary
•
C-Store – Greece, NY-
Robbery
•
Electronics – Tupelo,
MS – Robbery
•
Jewelry - North Dartmouth, MA - Robbery
•
Jewelry - Colorado Springs, CO – Robbery
•
Restaurant – Lake
County, IL – Burglary
•
Restaurant – Covina,
CA – Burglary
•
Restaurant – Covina,
CA – Burglary
•
Target – Irvine, CA –
Robbery
•
Tobacco – Kansas City,
MO – Armed Robbery
•
Tobacco – Chicago, IL
– Burglary |
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Daily Totals:
• 10 robberies
• 5 burglaries
• 0 shootings
• 0 killed |
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Click map to enlarge
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