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 4/25/25

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Join Gatekeeper Systems & FaceFirst at RILA 2025 | Booths 503 & 709

Protecting Retail Environments with Purchek® and FaceFirst Technologies


Join Gatekeeper Systems at booth 503 and FaceFirst at booth 709 to experience the latest advancements in retail theft prevention and shopper experience optimization. Discover how our cutting-edge technologies—from pushout prevention with Purchek® to real-time known offender alerts with FaceFirst—are setting new standards for protecting people, products, and profits.

What Awaits You at RILA 2025 – booths 503 & 709

Seamless Theft Prevention

Uncover the power of Purchek® technology, a cart-based behavior system that prevents pushout theft without confrontation, keeping merchandise secure while enhancing employee and shopper safety.

Data-Driven Intelligence

Gain deep insights into theft patterns, repeat offender behavior, and ROI performance. Our Theft Intelligence Services deliver advanced analytics and automated reporting—empowering you to combat organized retail crime with precision.

Real-Time Offender Recognition

Now part of Gatekeeper Systems’ suite of solutions, FaceFirst provides real-time alerts when known offenders enter your store. This AI-powered face matching technology enhances your loss prevention strategy by accelerating investigations and improving response times.

Enhanced Operations and Shopper Experience

Explore solutions designed to improve operational efficiency while remaining invisible to customers. From video alerts to detailed reports, our technology makes it easier to protect your store and provide a seamless shopping journey.

Meet Gatekeeper & FaceFirst at the show
 




 



The U.S. Crime Surge
The Retail Impact


The Link Between ORC & Drug Addiction
Organized Retail Crime and Drug Addiction: Understanding the Connection

By the D&D Daily staff

Organized retail crime (ORC) has emerged as a growing concern for law enforcement and retailers across the United States, with annual losses estimated in the tens of billions of dollars. While the phenomenon is multifaceted, one contributing factor gaining increased attention is its link to drug addiction.

Unlike opportunistic shoplifting, ORC typically involves coordinated groups who steal large volumes of merchandise, often with the intent to resell it through online marketplaces, street vendors, or informal networks. The profits are then used to fund various activities—including, in many cases, substance abuse.

Law enforcement officials and addiction specialists note that many low-level participants in ORC operations are individuals struggling with addiction. These individuals are often recruited by more organized criminal enterprises to carry out thefts in exchange for cash or drugs. Because those with substance use disorders may face limited employment opportunities and financial instability, engaging in theft can be seen as a quick way to secure money to feed an addiction.

A 2022 report by the National Retail Federation cited that 70% of retailers believe ORC-related theft has increased in severity and frequency, with many noting that stolen goods are being exchanged for narcotics in cities heavily impacted by the opioid crisis. Additionally, states dealing with high rates of fentanyl and methamphetamine use—such as California, Ohio, and Oregon—have reported corresponding increases in retail crime.

Experts caution that while drug addiction is not the sole cause of ORC, it is a significant driver behind the involvement of repeat offenders. Retail security professionals also report that some individuals cycle through the criminal justice system due to untreated addiction, reoffending shortly after release.

In response, some jurisdictions are experimenting with diversion programs that offer treatment instead of incarceration for nonviolent retail offenders. Proponents argue that addressing the root cause—addiction—can help reduce recidivism and the strain on both retailers and the legal system.

At the same time, retailers are investing in new technology, such as surveillance systems, facial recognition, and electronic product tracking, to combat the rise in theft. But many acknowledge that prevention efforts must also include social services and partnerships with public health agencies to address the underlying addiction issues contributing to the crime.

As the national conversation around ORC continues, the connection to drug addiction remains a critical piece of the puzzle, requiring both enforcement and rehabilitation approaches to make meaningful progress.


New York's Gang Database Being Used By the Feds
The New York State Police Are Feeding ICE a Gang Database

For 20 years, the state police have been quietly building a database of suspected gang members—and they’re feeding it to Donald Trump’s administration.

As President Donald Trump’s administration rounds up hundreds of immigrants it claims are gang members and expels them to a notorious Salvadoran prison, New York State is quietly feeding federal authorities gang intelligence that could fuel the deportation machine.

The New York State Police maintain a database of more than 5,100 people they’ve designated as members of criminal gangs—and funnel the information into a federal database used by US Immigration and Customs Enforcement, a New York Focus investigation has found.

The statewide gang database has been in operation for 20 years, though it has garnered almost no outside attention or scrutiny. State Police staff designate people as gang members—including people who may never have been charged with a crime—using highly speculative criteria like where they spend their time, whom they talk to, what clothing they wear, and what tattoos they have.

Any law enforcement agency in the state can submit entries to the database, a State Police spokesperson said. As officers and analysts add names, State Police staff also submit them to a federal gang file that feeds directly into ICE’s main case management tool.

The statewide gang database currently contains 225 alleged criminal gangs, the spokesperson said. It has not been audited by an outside entity. thenation.com


From Shoplifting Incident to Mass Casualty Event
Shoplifter's arrest foils potential "mass casualty event" in Minnesota, charges say
Authorities say they believe a southern Minnesota man accused of theft and online threats may have been planning a "mass casualty event." Mohamed Adan Mohamed, 24, of St. Peter, faces felony charges of theft and threats of violence following his arrest after a shoplifting incident last week at the Scheels store in Mankato.

Mohamed allegedly told people on the sales floor that he had an "AR style rifle that was calibrated to 9mm" before fleeing the store with over $2,150 worth of items.

Security at the store attempted a "citizen's arrest" on Mohamed, but he got into a Toyota Sienna and fled, nearly running over a person in the process, according to the complaint.

Mohamed left a list at the store, which he was looking at while taking items, that said "Survival Gear List with Alternative" at the top, the complaint said. The list included knives, bows and arrows, a sleeping bag, lighters, pepper spray, a "6-mag chest right" and eight magazines. Authorities say Mohamed stole eight magazines. cbsnews.com
 

Combating Organized Retail Crime Act Makes More Headlines
U.S. Senators Reintroduce Legislation to Combat Organized Retail Theft
U.S. Senators Bill Cassidy, M.D. (R-LA), Chuck Grassley (R-IA), and colleagues reintroduced the Combating Organized Retail Crime Act to crack down on flash mob robberies and intricate retail theft schemes, establish a coordinated multi-agency response, and create new tools to tackle evolving trends in organized retail theft.

The Combating Organized Retail Crime Act would:

- Establish an Organized Retail and Supply Chain Crime Coordination Center within the U.S. Department of Homeland Security that combines expertise from state and local law enforcement agencies and retail industry representatives.

- Create new tools to assist in federal investigation and prosecution of organized retail crime and help recapture lost goods and proceeds.  news-journal.com


The Landscape Is Centuries Old. The Crime Is More Modern.
In rural England, increasingly sophisticated farming equipment has become a target for thieves, adding to pressure on farming communities.

Established Organized Crime Syndicates Continue to Age and Decline in Japan
 



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Did Retailers Talk Trump Off the Ledge on Tariffs?
Walmart, Target, Home Depot tout productive meeting with Trump as tariffs threaten the holidays

New import duties are poised to raise prices in time for peak shopping periods, starting with back to school and Halloween.

Executives from Walmart, Target and Home Depot this week ventured to the White House to discuss tariffs, which all three described in general terms as constructive.

We had a productive meeting with President Trump and our retail peers to discuss the path forward on trade, and we remain committed to delivering value for American consumers,” Target spokesperson Jim Joice said by email.

The parley took place as retailers steadily work through their pretariff inventories. Some are beginning to view tariffs as an incoming “holiday tax,” given that many of the levies will first be applied to goods put on shelves for the back-to-school, Halloween and Q4 holidays.

Monday’s gathering at the White House was the most high-profile action to-date from the industry over the ever-changing levies, involving just three companies. The National Retail Federation didn’t immediately return messages asking whether the group has met or plans to meet with members of the administration.

It’s encouraging to see businesses communicate directly with the president, and not just through trade groups, according to Charlie Skuba, faculty emeritus at Georgetown University’s McDonough School of Business.

He needs to hear from the companies who sell everyday household products to American consumers and learn from them about the effects of both announced and potential tariffs,” Skuba said by email.  retaildive.com


Walmart 'Throwing the Doors Wide Open' on AI
Walmart is all-in on generative AI, agentic tools

The company is “throwing the doors wide open” and wants associates to use the technology every day, executives said.

After two years exploring generative AI use, Walmart has embedded the technology across workflows, honing its deployment strategy and expanding the toolkit for associates and developers in the process.

In 2023, we were like ‘we want to go all in with AI,’ but we didn’t really know what that meant,” David Glick, senior vice president of enterprise business services at Walmart, told Retail Dive’s sister publication CIO Dive. “There was no enterprise ChatGPT or enterprise Gemini and the data privacy element was not where it needed to be.”

Finding the balance between innovation and risk is a tension enterprise leaders know all too well. But friction isn’t viewed as a bad thing, Walmart executives said. Instead, the back-and-forth between technologists, information security pros, legal and compliance counterparts keeps the company on the right track.

We’re pushing and pulling every day,” Glick said. “I’m negotiating [and] I’m working very hard to make AI approachable while our legal team and compliance team or InfoSec team are working very hard to make it safe. We spend a lot of time together, having direct and candid conversations.”

After all, no business wants to be in the news for a data privacy leak or AI-related fumble. But at the same time, executives see the value in pushing boundaries and being innovative.   retaildive.com


Thrift Stores Could See Tariff Boom
Tariffs Could Spark Thrift Store Boom in Chico, Calif.
There’s a saying: one man’s cloud is another man’s sunshine. And when it comes to President Donald Trump’s tariffs, that may be ringing true for second-hand stores.

As the U.S. economy adjusts to potential price hikes driven by tariffs, local thrift stores—like Show Love Thrift Store in Chico—could be on the verge of a business boost.

There’s a common misconception that thrift stores cater exclusively to low-income shoppers. But if tariffs cause retail prices to rise, experts say second-hand shopping may appeal to a broader crowd. One store owner believes rising costs for new goods—especially clothing—could push even more shoppers toward her store.

If the tariffs are implemented, value could become the new trend. And thrift stores may benefit from that cultural shift. actionnewsnow.com


The Big Lots Comeback
Big Lots Is Reopening Over 100 Stores in May. Is There a Location Near You?
Big Lots is staging quite the comeback, with over 100 locations reopening in May. News of these reopenings comes hot on the heels of the nine locations that are reopening this month under the new ownership.

Hudson’s Bay Closes Final Chapter as Flagship Stores Fall

Hasbro Playing ‘Defense & Offense’ on China Tariffs as Stock Skyrockets by 16%

Walmart Offers Customers Giant Fuel Savings of 50 Cents Per Gallon
 




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'Retail Crime Uncovered': Special Episode #3


In this jam-packed round up of the latest developments in retail crime, Emmeline outlines the key recommendations from the UK House of Lords Inquiry into shoplifting with special guest, Chris Noice from the Association of Convenience Stores (ACS). In Newscast, we learn about the growing trend for targeting luxury food items such as artisan cheese and champagne and exporting it into international markets, as well as the million dollar gift card scams hitting the USA and attracting the attention of Homeland Security. The Country Focus takes in South Africa and RCU guest Andre Jordaan describes the 'war on the highway'.
 

Stream It Here

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$16.6B in Cyber Fraud Losses in 2024
BEC scams, investment fraud accounted for biggest cybercrime losses in 2024

Americans lost $16.6 billion to cyber fraud last year, according to an FBI report.

The FBI Internet Crime Complaint Center (IC3) released the 2024 annual internet crime report. The report found that Americans lost $16.6 billion to cyber fraud and internet crimes last year, up 33% from the previous year.

Phishing, spoofing and extortion topped the list of complaints, but investment and business email compromise (BEC) scams cost victims the most money.

The latest IC3 report helps quantify the scale of cyber threats in the United States and serves as a reminder that common internet scams, not exotic zero-day vulnerabilities, cause the most serious harm to Americans on a daily basis.

Investment scams were, by far, the most costly type of internet crime in 2024, easily leading the pack with estimated losses of around $6.6 billion. Interestingly, investment scams were only the fifth most commonly reported type of internet crime, highlighting the disproportionate impact of individual scams. These schemes cost Americans $2 billion more last year than they did the year before, suggesting that they are becoming more profitable for criminals. The relative ease of perpetrating massive cryptocurrency scams could partly explain this increase.

The FBI’s report points to other possible trends in the popularity of certain digital attack and fraud tools — for example, the comparatively low annual losses attributed to botnets ($8.9 million) compared to those attributed to SIM-swapping attacks ($26 million) could indicate a need to refocus law enforcement and private-sector investigative resources accordingly. cybersecuritydive.com


CISOs Call Out World Governments
CISOs band together to urge world governments to harmonize cyber rules

Policymakers have moved slowly to reduce regulatory overlap, but the new industry plea could help change that.

A letter from the CISOs of 45 powerful global companies could provide crucial backing for world governments looking to reduce cybersecurity regulations and their accompanying hassles for businesses.

The CISO letter, sent to members of the Group of Seven nations and the Organization for Economic Cooperation and Development, urges governments to use those high-level forums to “focus on greater alignment of cybersecurity regulations.”

The signatories — including tech giants, large banks, major hospital chains and influential health-care firms — want to see consistent implementation of existing rules, more collaboration on future rules, faster threat intelligence-sharing and more corporate engagement.

The broad list of the letter’s signatories reflects widespread frustration across industries about the international morass of conflicting and redundant cyber rules, as well as the private sector’s belief that the moment for harmonization has finally arrived. cybersecuritydive.com


Estée Lauder revamps IT leadership with transformation in mind

The global cosmetics company recruited Brian Franz from investment firm State Street to be its first chief technology, data and analytics officer.

The Estée Lauder Companies appointed Brian Franz to its leadership team as chief technology, data and analytics officer Monday. Franz will lead the cosmetic giant’s global IT organization, taking the reins from CIO Michael Smith, who departed earlier this month, the company said in an email Tuesday.

Franz’s purview extends across enterprise data and IT transformation, platform integration, digital experiences and AI adoption, the company said. “By bringing these critical areas together under one leader, we are simplifying our structure, removing operational silos and creating stronger alignment across our data and technology strategies” de La Faverie added in his first external executive leadership appointment announcement since rising to CEO in October. retaildive.com


Understanding 2024 cyber attack trends

 


 

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What Drives E-Commerce Purchases?
Survey: Delivery speed, product availability drive repeat online purchases
Differing factors persuade consumers to make initial and repeat purchases from direct-to-consumer retailers and online brands.

Thirty-two percent of consumers say product quality is the top reason they initially purchase from a brand, while 29% cite product exclusivity, according to a survey from e-commerce solutions provider Radial. However, delivery speed (72%), product availability (66%), and easy or free returns (63%) are now the most influential factors in consumers’ decision-making process when it comes to conversion and long-term loyalty.

Only 25% of respondents told Radial they believed personalization was “very important,” and 38% referenced brand values, suggesting that execution, not just intention, keeps customers returning.

When it comes to what factors prevent customer loyalty, Radial found that nearly 40% of consumers have stopped purchasing from DTC brands they liked due to fulfillment issues such as stockouts, shipping delays (29%), unexpected fees (30%) and return friction (24%).

Gen Z (35%) and millennials (33%) are most frustrated with delivery delays and lack of communication. Meanwhile, nearly two-thirds (62%) of all consumers surveyed said they would lose trust in a brand if product quality declined or post-purchase execution fell short. chainstoreage.com


Amazon's Return to Work Impact
I'm a 64-year-old Amazon employee. Retirement wasn't even on my radar, but now I have to leave due to RTO mandates.
I'm not leaving voluntarily; as far as I'm concerned, they're firing me. I'm a good employee. My performance review this year said I significantly exceeded expectations. I've given the company 100% of myself for 14 years; to have to leave is demoralizing and perplexing.

I love how you can reinvent yourself at Amazon. I've had the chance to have a bunch of different careers and get exposure to many different teams. When I started, I worked out of Seattle HQ for five years on the Kindle Fire launch team. In my first three months, it felt like all I did was run around — it was a great, electric time to be at Amazon.

In 2016, my oldest daughter became ill, and I needed to move to Indiana to be closer to family. Soon after that, I was able to start working virtually and was successful at doing so. In November 2023, my change of address request was approved by the VP of my organization — with the caveat that I retire in August 2024.

It felt completely out of the blue. I was like, "Who said anything about retiring?" Retire is a very ageist word. After several more conversations with HR in July 2024 — a month before I was supposed to leave — they ended up extending my remote work exception until April 30 of this year. businessinsider.com


Amazon and Nvidia say AI data center demand is not slowing down

 


 


 


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San Francisco, CA: SFPD Arrests Suspect Involved in the Buying and Selling of Stolen Merchandise from San Francisco
In January 2025, San Francisco Police Department investigators assigned to the Burglary Detail discovered evidence of a known fencer, identified as 45-year-old male Ronald Lopez-Rivera from Richmond, CA, providing information on suspected stolen bicycles to another known fencer. A fence is defined as a person who receives stolen goods and resells these items for personal profit. Investigators began surveillance of Lopez-Rivera, continuing to gather evidence of criminal acts. In March 2025, investigators observed Lopez-Rivera selling stolen items such as medication, health products, construction tools, and bicycles from known retail establishments. On April 18th, 2025, officers continued surveillance of Lopez-Rivera in the area of 8th and Folsom Streets, where Lopez-Rivera was seen placing a suspected stolen bicycle in a vehicle and then transporting the merchandise to the area of Leavenworth and McAllister Streets. On this date, officers developed probable cause to arrest Lopez-Rivera. Officers conducted a search of Lopez-Rivera’s vehicle which revealed two confirmed stolen bicycles that were reported stolen from residential burglaries earlier that day in San Francisco. Investigators obtained a search warrant for Lopez-Rivera’s residence and storage units located in Richmond, CA. Members of the SFPD Burglary Detail, Defend Against Retail Theft (DART), and San Francisco District Attorney Investigators (SFDAI) conducted the search, which revealed additional stolen property from San Francisco that was seized as evidence. Lopez-Rivera was booked into San Francisco County Jail for the possession of stolen property (496(a) PC).  sanfranciscopolice.org


Raleigh, NC: NC woman faces 20 charges from Bath & Body Works thefts
A woman was arrested Tuesday for multiple felonies stemming from an investigation of multiple retail thefts throughout the month of November last year, according to court records. Jynecia Serinaty Arrington, 25, of Greenville was arrested in Pitt County Tuesday, according to multiple arrest warrants. They stated she committed larceny three times at two Bath & Body Works locations in Raleigh — one at Brier Creek Commons and one at the Pleasant Valley Promenade on Glenwood Avenue. The estimated total of items stolen in the three reported thefts was just over $13,470 cbs17.com


Thousand Oaks, CA: Pro shop burglarized at North Ranch County Club
Authorities are investigating a burglary at the pro shop of the North Ranch Country Club in Thousand Oaks on April 24. The incident was reported around 6:35 a.m. at the country club at 4761 Valley Spring Drive in the Westlake Village area, said Ventura County Sheriff's Capt. John Hajducko. The sheriff's office is contracted for police services in Thousand Oaks. The call indicated the burglary had just occurred. Responding deputies determined two male suspects had smashed the doors of the pro shop, the captain said. The suspects took mostly golf clubs, Hajducko said.  vcstar.com


Hollister, CA: Police investigating $5000 NAPA auto parts burglary

Horry County, SC: Police searching for teens accused of stealing $2500 of items from South Strand flea market

Columbus, GA: Opelika Police searching for suspects who stole $600 worth of merchandise
 



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Shootings & Deaths


Waterbury, CT: 4 killed, including three brothers, after BMW slams into corner store
Four people have died after a car crashed into a corner store in the Waterbury area in Connecticut on Thursday. Waterbury police responded to Cherry Street at 12:45 a.m. to a report of a car that had crashed into a store. Authorities said a BMW sedan slammed into the Hernandez Market, partially collapsing the building. Cherry Street was closed from East Main to Walnut streets until around 4 p.m. Emergency responders remained on scene well into the daylight hours. According to police, the car was heading down Baldwin Street onto Cherry Street before losing control and smashing into the building.  ksnblocal4.com


Cleveland, OH: Update: Video released from law enforcement fatal shooting of man at Staples in Cleveland
Video from the fatal shooting of a man by Homeland Security Investigations / Ohio Organized Crime Investigations Commission task force was released Thursday. The shooting happened on April 16 in the parking lot of the Staples store at West 117th and Berea Road in Cleveland. Cleveland Police said officers assigned to the task force were conducting a drug investigation when they encountered 47-year-old Andre Dewayne Lamont Martin, who pulled a knife, prompting two officers from the Medina County Sheriff’s Department to shoot him. The video sent to 19 News by Cleveland Police shows Martin leaving Staples carrying a large box and walking into the parking lot. Police have not said why Martin was at the store or if he was under investigation by this task force.  cleveland19.com


Syracuse, NY: Man accused of shooting outside convenience store in 2023 admits to killing Syracuse man
A man admitted Wednesday to causing the death of a man he shot in the head outside a convenience store in Syracuse. Marley Oselmo, 23, pleaded guilty to second-degree murder and second-degree criminal possession of a weapon. Oselmo was promised a sentence of 20 years to life in prison in exchange for his plea syracuse.com


St Paul, MN: Man sentenced to nearly 20 years for fatal shooting outside tobacco store

Portland, OR: 1 hospitalized in convenience store parking lot shooting
 



Robberies, Incidents & Thefts


New Haven, CT: CT felon accused of Armed Robbery at Sunglass Hut in Westfarms Mall while on probation

Indianapolis, IN: Accused thief faces 26 charges following a series of business smash and grab break-ins

St Louis County, MO: Missouri Pair Sentenced To Federal Prison For Armed Dollar Store Robberies

Burlington, ON, Canada: Police arrest six people in connection to failed Rogers store robbery in Burlington


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Adult – San Diego, CA – Armed Robbery
Auto – Hollister, Ca – Burglary
C-Store – Bulloch County, GA – Robbery
Golf – Thousand Oaks, CA – Burglary
Jewelry - Tallahassee, FL – Robbery
Liquor – Carrollton, MO - Robbery
Liquor – Bethesda, MD – Burglary
Pharmacy – Danville, KY – Armed Robbery
Pharmacy – Foley, AL – Burglary
Restaurant – Wayne, NJ – Burglary
Restaurant – Wayne, NJ – Burglary
Tobacco – Los Angeles, Ca – Burglary
Tobacco – Wilton Manors, FL – Armed Robbery
Thrift – Horry County, SC – Burglary                                              

 

Daily Totals:
• 6 robberies
• 8 burglaries
• 0 shootings
• 0 killed



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Region Asset Protection Manager
Jackson, MI - Posted April 17
The Region Asset Protection Manager will be the primary subject matter expert in regard to the training, auditing, and investigatory needs of Dollar General. Their key efforts are to reduce shrinkage and increase profitability through proactive training mediums, standardized audits and the resolution of internal and external investigations...




Manager, Regional Loss Prevention
Birmingham, AL / Nashville, TN - Posted March 7
This position is responsible for managing all aspects of loss prevention for a geographic area to reduce and control shortage and other financial losses in 124+ company stores. The coverage areas average $850+ million in sales revenue...




Manager, Regional Loss Prevention
Washington, D.C. / Richmond, VA - Posted March 7
This position is responsible for managing all aspects of loss prevention for a geographic area to reduce and control shortage and other financial losses in 124+ company stores. The coverage areas average $850+ million in sales revenue...




 


Senior Manager Global Risk & AP International
Kissimmee, FL / Glendale, CA - Posted February 27
You and the team will develop and implement Retail profit protection and risk mitigation plans and practices to achieve efficient and effective daily operational controls and business interruption restoration to help protect and maintain a safe environment as well as continuity of the revenue stream. Foster cross-functional collaboration with business units and regional security partners to help ensure programs are maintained in accordance with both enterprise and regional compliance requirements.
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The difference between success and failure is in the planning and the execution. Taking something from a thought or idea to a reality can be a long and painful process lined with failures and detractors. But a great idea is only as good as the plan you have to bring it to life and the execution everyone delivers to give it a life. Because without the two the great idea never existed. As one "C" level executive once told me- He never saw a bad great idea as it was always the failed plan to roll it out and the poor execution that killed it.
  

Just a Thought,
Gus


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