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In Case You Missed It

Interface Systems Releases 2026 Retail Loss Prevention Benchmark Report

Annual study of 1.6 million monitoring events across 18,258 U.S. retail locations shows AI-powered technologies and interactive remote video monitoring deliver measurable results for retail loss prevention teams

St. Louis, MO – Interface Systems, a leading provider of AI-powered security and expert remote video monitoring for restaurants, retailers, and commercial businesses, recently released its 2026 Retail Loss Prevention Benchmark Report, an annual study based on 1.6 million remote monitoring events across 18,258 U.S. retail locations and 51 brands throughout 2025.

The report provides operational data at a scale to help retail loss prevention leaders understand when risk peaks, which threats escalate fastest, and which intervention strategies prove most effective across thousands of monitored locations.

Click here to read more
 



The U.S. Crime Surge
The Retail Impact


Warm Weather & Retail Crime
Open-Air Retail Centers Face Seasonal Shift in Crime and Safety Risks

By the D&D Daily staff

As warmer weather drives increased foot traffic to open-air shopping centers and lifestyle malls, retailers and property managers are entering a period that often brings a noticeable shift in both crime patterns and safety considerations. Unlike enclosed malls, open-air environments introduce a broader set of variables — from multiple entry points to less controlled common spaces — that can create unique vulnerabilities.

One of the most consistent seasonal trends is a rise in opportunistic theft. Higher volumes of shoppers, combined with outdoor layouts and easier access to parking areas, can make it more difficult to monitor activity in real time. Grab-and-go thefts, vehicle break-ins and distraction-based shoplifting incidents tend to increase during spring and summer months, particularly during weekends and promotional events that draw larger crowds.

Open-air centers can also face challenges related to perimeter control. With public walkways, adjacent streets and mixed-use developments often integrated into the property, distinguishing between shoppers and non-shoppers becomes more complex. This can create opportunities for organized retail crime groups to blend in, conduct surveillance and move quickly between stores and exits.

Violence risk, while less frequent, is also a consideration. Disputes in parking lots, confrontations tied to theft incidents and isolated acts of aggression can occur in areas with less physical separation between retail space and public access points. The decentralized nature of open-air properties can slow coordinated responses if communication systems and protocols are not clearly established.

In response, many operators are adapting their strategies for the season. Increased visible security presence, including mobile patrols and off-duty law enforcement, is a common approach to deterrence. Retailers are also placing greater emphasis on employee awareness, particularly around recognizing suspicious behavior and safely responding to incidents.

Technology continues to play a growing role. License plate recognition in parking areas, expanded camera coverage across outdoor corridors and real-time communication platforms between tenants and security teams are helping to close some of the visibility gaps inherent in open-air environments.

Ultimately, the seasonal shift is less about a dramatic change in threat level and more about adapting to different conditions. As open-air retail continues to grow in popularity, aligning security strategies with these environmental and behavioral patterns remains a key priority for the industry.


Retailers Lost Nearly $8B in Stolen Packages in 2025
Survey: Package theft totaled $12.8 billion in 2025

Package theft remains a persistent problem for Americans.

A new survey from Omnisend that combined FBI crime data reveals that nearly a third (30%) of U.S. households reported having a package stolen in the past year. In total, Americans lost an estimated $12.8 billion from approximately 228 million stolen packages in 2025.

Nearly two-thirds (62%) of victims received a refund or a free replacement, costing retailers an estimated $7.9 billion in 2025. A further 16% were offered a discount or store credit. Roughly a quarter (24%) of retailers refused responsibility entirely.

In response to porch piracy, 23% of victims order online less often, while 18% limit purchases to retailers with easy refund policies and 12% shift to lockers or in-store pickup. Nearly half (48%) of those surveyed by Omnisned reported no change to their habits at all following package theft.

Omnisend’s report shows that theft clusters seasonally, with nearly half of all incidents occurring in November and December. December is the peak month, with 27% of victims hit during the holiday rush and November (21%) close behind.

"When you have 228 million stolen packages with retailers quietly absorbing $7.9 billion of that loss, it stops being a consumer inconvenience and starts being an industry-wide cost of doing business," says Marty Bauer, e-commerce expert at Omnisend. "The retailers who will win long-term will be those who are building delivery and returns infrastructure around the reality that roughly a third of their customers will face this at some point." chainstoreage.com


Crime-Fighting 'Blueprint'?
Memphis' staggering 40% violent crime drop a 'blueprint for other cities,' law enforcement expert says

Fewer than 200 murders were recorded in Memphis in 2025 for the first time since 2019, police data shows

A law enforcement expert says Memphis' dramatic drop in violent crime is a "blueprint for other cities" across the nation.

Data from the Memphis Police Department shows violent crime is down over 40% so far in 2026 compared to the same period last year, following President Donald Trump's establishment of the Memphis Safe Task Force — a coalition of local, state and federal law enforcement agencies and the Tennessee National Guard.

See how much Memphis crime has dropped in 2026 vs. 2025:

  • Overall violent crime: -40.52%

  • Aggravated assault: -28.14%

  • Arson: -33.33%

  • Burglary: -28.06%

  • Homicide: -36%

  • Larceny: -39.07%

  • Motor vehicle theft: -63.98%

  • Robbery: -44.96%

  • Sexual assault: -27.43%

"Memphis is absolutely a blueprint for other cities around the nation," National Police Association spokesperson Sgt. Betsy Brantner Smith told Fox News Digital. "When you look at the level of cooperation between state, local and federal law enforcement, and you combine that with prosecutors who were involved and judges who were willing to follow along, that is something that every large crime-ridden city in the nation should take a look at."  foxnews.com


2026 First Quarter Supply Chain Risk Trends Analysis
Incident Volume Falls as Organized Crime Reshapes Cargo Theft Landscape Through Impersonation and Targeted Commodity Selection
Verisk CargoNet, a Verisk business and leader in cargo theft prevention and recovery, recorded 767 supply chain crime events across the United States and Canada in the first quarter of 2026, a 5.3 percent decrease from Q1 2025 and a 12.2 percent decline from Q4 2025. Despite fewer incidents, estimated losses reached $131.58 million, essentially unchanged from Q1 2025, and confirmed cargo theft reports rose by 41 incidents to 596 of 767 total events.

Verisk CargoNet’s Q1 analysis points to a clear pattern: reduced activity from domestic criminal organizations, particularly in Texas and the Southeast, paired with sustained or growing activity by organized crime groups with a nexus in California and the New York City metropolitan area. This shift is reflected not only in where cargo theft is occurring, but in what is being stolen and how.

Among the top eight states for cargo theft, most saw year‑over‑year declines— with two notable exceptions. California increased from 255 to 277 incidents, and New Jersey surged from 27 to 59, a 119 percent jump that continues the trend identified in Verisk CargoNet’s Q3 2025 analysis. Both states are primary operating environments for organized crime networks, offering dense logistics infrastructure and proximity to major consumer markets.

Meanwhile, Texas declined from 102 to 80 incidents, a 22 percent drop. The types of opportunistic theft historically common in the Dallas–Fort Worth and Houston logistics corridors appear to be giving way to more targeted operations elsewhere in the country. cargonet.com


How to get your hands on good violent crime data

Crime dropped in Santa Paula in 2025. But 1 offense is on the rise
 



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Brick & Mortar is Here to Stay
The resilience of in-stores shopping isn’t about to end

Wasn't digital supposed to kill off brick and mortar? At larger chains and small shops, folks just keep coming back to physical stores.

For all the speculation, physical retail choices remain — and in a bigger way than some might expect. While e-commerce has definitely delivered long-term growth, it still stood at less than 17% of overall retail sales in the U.S. on an adjusted basis in the final quarter of last year, according to the Census Bureau of the Department of Commerce. That’s roughly three decades after the founding of firms like Amazon.com — and it’s after the tumult of the pandemic that accelerated digital adoption.

That physical resiliency is on full display in Dallas-Fort Worth where you see shopping hubs welcoming new names, grocery stores popping up and even some malls (though definitely not all) gaining traction.

Shoppers continue to make their way to storefronts for discovery, connection and other factors. At the same time, retailers are using more digital platforms and tools to power overall results. While nothing is certain, physical, in-store efforts show strength that sets it up well for the future as Texas-based names like Mizzen+Main, Half Price Books, Kendra Scott and others invest in shops with actual walls.

It’s clear e-commerce is a massive and transformative force. The traditional retail industry has endured a major upheavals that include closures, bankruptcies and ongoing layoffs. Joann, Party City and others saw their fortunes sour and shops shutter. Saks Global, which includes Neiman Marcus, filed for bankruptcy earlier this year.

Yet physical store investments continue. And while the Dallas area has been blitzed by closures at times, local shoppers are getting more options all the time. Take BJ’s Wholesale Club, a new arrival that’s planning for nearly a half-dozen new stores in the region — while Costco itself is investing in new sites. Home Depot is opening stores later in the spring. And Timberland, the brand known for its boots, is planning new sites for North Texas as it amps up investments in physical shops. dallasnews.com


AI & Workplace Safety
The Evolution of AI in Workplace Safety: The SaaS Revolution

We’re tracking the development of Software as a Service (SaaS) and how digital recordkeeping has allowed workplace safety programs to centralize and scale.

What matters most throughout the SaaS adoption process was the deeper shift in the safety profession. SaaS helped EHS move from injury reporting to managing risk. That move matches the foundation of ISO 45001, which centers on systematic risk management, leadership involvement, and continual improvement rather than paperwork for its own sake. It also sets the stage for what came next, because advanced analytics and AI cannot fix messy inputs. They only amplify what is already there—good or bad.

The SaaS revolution did not just digitize EHS; it fundamentally changed the job. SaaS has created a new kind of safety professional: the safety systems designer. This person is not defined by how quickly they can complete a form. They are defined by how well they can build simple workflows that match real work, create standard definitions so data actually means something, coach sites to use the system without fear, and use leading indicators to prevent harm instead of only reacting to lagging outcomes.

That is the bridge from the SaaS era into the future. Organizations that “won” in the 2010s were not those with the fanciest software, but those that used EHS SaaS to build a shared language of risk and a habit of acting early to make workplaces safer ehstoday.com


Will The Other Shoe Drop?
Consumers are down, yet retail sales keep going up. How long can this last?

Retailers wrapped up the first quarter with another healthy boost in March.

Consumer confidence has been on the wane all year, and economic realities aren’t helping much. Yet retailers just wrapped up the month, and the first quarter, with surprising strength.

In March, consumer sentiment hit a new low as inflation rose — the highest spike in four years — as the Iran war took a toll on energy supplies and people’s nerves. In the mostly discretionary segments covered by Retail Dive, though, retail sales surged more than 8%, with gains in most categories. That came on top of a nearly 5% increase in February and a nearly 6% increase in January.

“Overall, a solid March rounds off a good start to the year for retail,” GlobalData Managing Director Neil Saunders said in emailed comments.

But he warned that economic storm clouds are gathering, and the numbers aren’t all that they seem. retaildive.com


Spending rises in March, but underlying pressures signal caution ahead

Bed Bath & Beyond will operate stores in California after all

EBay closes San Francisco office
 



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Environments with InstaKey


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When safety matters most and locks need to be changed, InstaKey emerges as a game-changer, making the rekeying process straightforward and efficient. Gone are the days of complicated lock changes and expensive locksmith visits. With InstaKey's user-rekeyable cores, security is as seamless as a simple turn of the step change key, allowing users to rekey affected locks within seconds.

InstaKey's innovative cloud-based key tracking software epitomizes the convergence of technology and security, ushering in a new era of peace of mind for organizations. SecurityRecords.com® emerges as a pivotal tool in this transformation, offering unparalleled visibility and control over key management.

In the world of InstaKey, high employee turnover no longer translates to security nightmares. Every key transfer is managed with precision, ensuring that your business, employees, and assets remain safe, secure, compliant, and primed for growth.


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AI & Cybersecurity
How Retailers Are Using AI to Strengthen Cybersecurity Defenses


By the D&D Daily staff

As cyber threats grow more sophisticated, retailers are increasingly turning to artificial intelligence (AI) to strengthen their cybersecurity posture. With large volumes of customer data, payment information, and interconnected systems, the retail sector remains a prime target for ransomware, phishing, and credential-based attacks. AI is emerging as a practical tool to help organizations detect, respond to, and even anticipate these risks.

One of the most immediate benefits of AI in cybersecurity is its ability to identify anomalies in real time. Traditional security systems often rely on predefined rules, which can miss new or evolving threats. AI-powered platforms, by contrast, analyze patterns across networks, user behavior, and transaction data to flag unusual activity—such as unexpected login attempts, irregular data transfers, or deviations in point-of-sale behavior. This allows security teams to investigate potential incidents faster and reduce response times.

AI is also being used to enhance threat detection through machine learning models trained on large datasets of known attack patterns. These systems can recognize subtle indicators of compromise that may not be visible through manual monitoring. For retailers managing thousands of endpoints—from in-store devices to e-commerce platforms—this level of visibility is increasingly important.

Another key application is automated response. In some environments, AI-driven tools can isolate affected systems, block suspicious IP addresses, or enforce multi-factor authentication protocols without requiring immediate human intervention. This helps contain threats before they spread, particularly during off-hours when staffing may be limited.

Retailers are also leveraging AI to combat phishing and social engineering attacks, which remain a leading entry point for breaches. AI-based email filtering systems can analyze language patterns, sender behavior, and metadata to detect fraudulent communications with greater accuracy than traditional filters.

Despite these advantages, AI is not a standalone solution. Effective cybersecurity still depends on a layered approach that includes employee training, regular system updates, and clear incident response plans. Additionally, retailers must ensure that AI tools are properly configured and monitored to avoid false positives or overlooked threats.

As the threat landscape continues to evolve, AI offers retailers a scalable way to enhance detection and response capabilities—helping security teams stay ahead in an increasingly complex digital environment.


Stealthy Chinese Cyberattacks
China disguises cyberattacks with ‘covert network’ botnets, US and allies warn

A new security advisory highlights Beijing’s stealthy techniques.

Hackers working for the Chinese government are increasingly hiding their attacks behind ready-made networks of hacked routers and other networking equipment, the U.S. and several allies said on Thursday.

Attackers’ use of these so-called covert networks is not new, the agencies said in a joint advisory, “but China-nexus cyber actors are now using them strategically, and at scale.”

By funneling their activity through compromised networking equipment — mostly small office and home office (SOHO) routers, but also internet of things devices — hackers can obfuscate their origins and make it harder for defenders to spot reconnaissance, malware deployment and data exfiltration.

China-linked hackers used the KV Botnet, which included hundreds of malware-infected devices, for the Volt Typhoon attacks on U.S. critical infrastructure, and the Raptor Train botnet, which included more than 200,000 devices, for the Flax Typhoon attacks on Taiwan. Justice Department operations disrupted both of those botnets by removing the hackers’ malware from the infected devices. cybersecuritydive.com


'Undetectable Attack'
With AI’s help, North Korean hackers stumbled into a near-undetectable attack
For many years, state-sponsored hacking was defined by human expertise in finding security holes, writing malware and exploits, pulling off social engineering and phishing attacks, and much more.

Since the advent of LLM-powered AI assistants and tools, less skilled attackers have been able to carry out attacks and compromises that might otherwise have been out of their reach.

Case in point: HexagonalRodent. According to Expel’s research, the group makes heavy use of generative AI, with telemetry showing active use of Cursor (an AI-native code editor) and ChatGPT across their operations.

HexagonalRodent is a state-sponsored North Korean APT group that’s, in Expel’s assessment, a subgroup or operational offshoot of Famous Chollima, which specializes in infiltrating companies by posing as legitimate, remote IT workers. helpnetsecurity.com


Hacker with a special interest in breaching sports institutions ends behind bars

Iran-nexus threat groups refine attacks against critical infrastructure

 


 

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Scam Social Media Ads
Meta Is Sued Over Scam Ads on Facebook and Instagram

A lawsuit from the Consumer Federation of America accuses Meta of misleading consumers about its efforts to combat scams advertisements on its platforms.

On Tuesday, the nonprofit Consumer Federation of America filed a lawsuit against Meta, alleging that the way the social networking giant handles scammers on its platforms violates Washington, DC’s consumer protection laws.

While many online scams involve direct outreach to victims by scammers (who are often themselves human trafficking victims trapped in scam compounds), CFA’s lawsuit focuses on fraudulent advertising that CFA alleges Meta profited from and allowed to "proliferate on its platforms,” despite publicly promising that it takes cracking down on fraud and scams seriously.

In its complaint, CFA points to ads found in Meta’s ads library that CFA claims are types of well-known scams, including several that appear to target people by their birth year and tout $1,400 checks, as well as others that advertise free government iPhones.

In a statement, Meta spokesperson Chris Sgro says, “These allegations misrepresent the reality of our work and we will fight them.”

Speaking with WIRED, Ben Winters, CFA’s director of AI and data privacy, says others can find more dubious ads just by searching Meta’s ad library using key words like “free phone” and “stimulus check.” WIRED’s quick perusal of the ads library on Monday shows more live ads for “secret tax checks” that lead to a website that promises to reveal “Wall Street’s recession-proof investing strategy.”

Meta did not respond to questions about whether the ads for “secret tax checks” are allowed under its policies.

Meta has faced particular scrutiny because Facebook, Instagram, and WhatsApp—which are all owned by Meta—are among the most widely used online platforms by Americans, according to a recent Pew Research Center report. In late 2025, Reuters reported on a set of internal Meta documents that detailed how the company dealt with fraudulent and prohibited user activity, including a May 2025 presentation that estimated that its platforms were involved with a third of all successful scams in the US. Another presentation cited by Reuters alleged that an internal Meta review found it “is easier to advertise scams on Meta platforms than Google.”   wired.com
 

South Korea e-commerce probe opens rift in US ties
South Korea pushed back on Thursday against criticism of its business environment by US lawmakers, as a rare spat deepens over Seoul's investigation into online retail company Coupang. US-listed Coupang's South Korean arm operates the country's most popular shopping platform.

But it has faced a backlash since a massive data leak last year exposed the details of over 30 million customers. South Korean authorities are investigating Coupang for potential negligence and regulatory breaches, and statements from Seoul and Washington this week revealed cracks in the relationship between the longtime allies.

On Thursday, South Korea's foreign ministry said the Coupang probe was "being conducted in strict accordance with our domestic laws and due process", adding that it was not discriminating against American firms. economictimes.indiatimes.com


Amazon plans to build delivery facility in Greenwood County, South Carolina


 


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Philadelphia, PA: Man accused of leading retail thefts across Philly region, including Lululemon
A Norristown man was charged with multiple felonies after officials said he led an organized retail theft group that carried out robberies, thefts and fraudulent returns across stores in Pennsylvania, Delaware and New Jersey. According to the Montgomery County District Attorney's Office, 31-year-old Nehemeiah Jones was arrested on April 20, 2026, and charged in connection to the theft of $155,629 from several stores, including Lululemon, Diesel, Givenchy, Nordstrom and Dicks Sporting Goods. According to prosecutors, Jones organized and directed the thefts beginning on April 18, 2024. Officials said Jones is accused of hiring "drivers" to operate rental vehicles and "runners" to enter the stores, steal merchandise and execute fraudulent returns. He then paid those who carried out the robberies and thefts on his behalf, including multiple minors. Moreover, prosecutors said in many the incidents, Jones' co-conspirators sprayed store employees at close range with irritants to facilitate the thefts and avoid being apprehended.  nbcphiladelphia.com


San Jose police arrest 4 suspects in smash-and-grab robbery at Valley Fair Mall
Police arrested four suspects in a smash-and-grab robbery at San Jose's Westfield Valley Fair Mall in January, with two of the suspects also linked to a separate armed robbery in San Jose days earlier. The robbery at the Macy's store at Valley Fair Mall happened on January 11 just before 1 p.m. The San Jose Police Department said four suspects used a sledgehammer to break open display cases and steal thousands of dollars worth of high-end watches, fleeing before officers arrived. Officers identified two suspect vehicles and used the city's automated license plate reader camera network to track and locate the vehicles, police said. One was found unoccupied in San Jose, the was found unoccupied in Fremont. Investigators identified the four suspects as 31-year-old Devin Hairston of Oakland, 23-year-old Charlie Jones of Oakland, 24-year-old Emilio Sanchez of Hayward, and 18-year-old Roman Camarena of Stockton.  cbsnews.com


Chicago, IL: Pokémon, sports cards among $100K in goods stolen from Chicago shop
A comic book and sports card store in Chicago was targeted in a smash-and-grab burglary Monday morning. Surveillance footage shared by Elite Sport Cards & Comics shows thieves breaking the front window of the store at 3406A N. Harlem Ave. The burglars stole about $100,000 worth of collectibles, according to the owner. The suspects took off in an unmarked vehicle. Among the stolen items were Pokémon cards and high-end basketball and football cards.  wane.com


Crockett, TX: Houston man wanted for stealing over $14,000 of merchandise across East Texas

Round Rock, TX: Video Update: Moment hammer-wielding masked thieves raid Texas jewelry store in ‘mob-style’ hit

Broward County, FL: Ross Store Tag-Team Takedown in Pompano Beach: Pair Caught Running Coordinated Shoplifting Operation

 



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Shootings & Deaths


Mall Mass Shooting
Baton Rouge, LA: 10 hurt in shooting at mall in Louisiana, suspect at large
10 people have been hurt in a shooting at the Mall of Louisiana in Baton Rouge, officials said. The shooter remains at large, Baton Rouge police said. All injured people have been transported from the scene, police said, and all shoppers have been evacuated from the mall, Baton Rouge Mayor-President Sid Edwards said. The shots were fired in the food court, police said, describing it as a targeted incident during a fight between two groups, and not a random act of violence.   abc13.com


Detroit, MI: Update: Gunman acted in self-defense in triple fatal shooting at Detroit gas station
The gunman involved in a triple-fatal shooting at a gas station Sunday morning will not be charged. The Wayne County Prosecutor's Office is calling it a case of self-defense. The shooter was a passenger in a car that was involved in a prior crash with the second vehicle leading up to the altercation.  fox2detroit.com


DeSota, TX: Deadly shooting at DeSoto shopping center leaves 1 dead, several hurt

Champaign, IL: 15-year-old arrested in connection with deadly shooting at Market Place mall will be tried as adult

Asheville, NC: New details reveal how officer-involved shooting unfolded at South Asheville strip mall
 



Robberies, Incidents & Thefts


Chicago, IL: Employees, Customers Robbed At Gunpoint Inside 24-Hour River North Diner
Employees and customers were robbed at gunpoint early Thursday inside a popular 24-hour diner in River North, police said. At 3:12 a.m. Thursday, three men entered Griddle 24, 334 W. Chicago Ave., with multiple firearms and demanded money from people inside, police said. The men took an unknown amount of cash from the restaurant’s register, as well as money and other personal belongings from a 56-year-old man, a 63-year-old man, a 64-year-old man and an adult woman whose age was not specified, according to police.  blockclubchicago.org


Chicago, IL: Police recover 9 guns, $280K in cash and make arrests in South Side raids

Fremont, CA: Police arrest suspected UPS truck thief after overnight standoff


 


 

Bakery -San Jose, CA – Robbery
Beauty - Asheville, NC – Burglary
C-Store – Buffalo, NY – Armed Robbery
C-Store – Orangeburg, SC – Armed Robbery
C-Store – Los Angeles, CA – Armed Robbery
C-Store – Philadelphia, PA – Robbery
Collectables – Edwardsville, IL – Burglary
Collectables – Chicago, IL – Burglary
Mall – San Jose, Ca – Robbery
Restaurant – Chicago, IL – Armed Robbery
Restaurant – Asheville, NC – Armed Robbery
Restaurant – Staten Island, NY – Burglary
Restaurant – Lynchburg, VA – Burglary
Restaurant – Las Vegas, NV – Burglary
Tobacco – Hillsborough County, FL – Burglary                 
 

Daily Totals:
• 8 robberies
• 7 burglaries
• 0 shootings
• 0 killed



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Regional AP & Safety Business Partner - South Region
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This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above...
 



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Most “Game Changing” Products Change Things… Gradually


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