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The D-D Daily Mobile Edition

January 10, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Dave O'Brien was promoted to Director of Corporate Asset Protection for Cabelas.  Dave was previously the Senior Manager of Corporate Asset Protection at Cabela's and has held a variety of leadership roles for that retailer. He also worked at Charming Shoppes as their Regional Loss Prevention Manager, Sears, Roebuck and Company as their Multi-Unit Loss Prevention Manager, and at Macy's on their loss prevention team. Congratulations Dave!
 

 


The D&D Daily’s NYC Event

The sessions, the theme & the value we hope to deliver



Given the recent NYC events and news, we thought it was paramount to offer an insider’s look and view from the executives who played such a critical role in offering the new Customer Bill of Rights. Also, with the recent study on how in-store surveillance impacts employee theft and productivity, we wanted to make sure that everyone had the opportunity to expand their academic knowledge base. In addition, we have sessions designed to provide information, advice and guidance on such important topics as taking an LP team and program to the next level, positioning yourself for internal growth and the IP conversion process in North America. With one session focused on the value-added proposition, “It’s a Mutual Investment,” and with a truly dynamic speaker, we’re trying to emphasize the importance of how each executive should realistically approach his or her job and career. And rounding out the event, obviously we wanted to offer one of the nation’s leading subject matter experts to talk about the current state of ORC and hopefully provide us with any legislative updates, too.

We will also be honoring Karl Langhorst, Director of Loss Prevention for Kroger, and the entire Kroger LP team as this year’s honoree for their commitment in building a best-in-class Loss Prevention program for Kroger, one of the largest retailers in the world. We want to recognize Karl’s achievements in building what has become one of the strongest models for our industry to-date.

With the number of LP leaders who graciously agreed to share their insight with us, we certainly wanted to make sure that we were driving as much value to the industry as we possibly could, which led us to the decision to make this the first ever LIVE LP broadcasting event. And while we’re recording each session for future LPNN episodes, you now have the ability to watch it live as it’s happening. And with two just fantastic MCs, Joe LaRocca and Amber Virgillo, it should prove to be a great learning experience and a lot of fun.

We’d like to invite you, your team members and anyone you feel might benefit from the content of the sessions to watch the event free-of-charge on Monday by registering on our U-Stream link. You may want to register beforehand, though it is not required. And feel free to ask questions through the U-Stream link, as well. Our MCs will be there to answer them during the sessions. We value your input and look forward to your comments, as this is truly an interactive event!

Making an impact nationwide, one reader at a time.

Thanks to all our sponsors for allowing us to bring you this historical digital event!

Target Provides Update on Data Breach and Financial Performance; closing 8 U.S. Stores

Family Dollar president and COO Michael Bloom resigns amid disappointing Q1 results

Macy’s to shut five stores, cut 2,500 jobs; will save $100 million annually  Macy's expects to save $100 million by consolidating its Midwest and North regional offices, closing five stores and cutting 2,500 jobs. The chain also announced it would open eight new stores including five Macy's and three Bloomingdale's in 2014. (Source chainstoreage.com)

J.C. Penney leaves analysts wondering about December sales  Analysts forecast an increase in December sales ranging from 5 percent to 9 percent. Stores looked busy during the weeks leading up to Christmas, but Penney was discounting heavily, as were most retailers. Still, Penney has easy comparisons for the fourth quarter; sales declined 31.7 percent a year ago. (Source dallasnews.com)

Dial 9 before 911? Hotel death prompts petition  Hank Hunt's granddaughter tried calling 911 from the East Texas hotel room where she could hear her mother dying, just as she was taught to do in an emergency. She didn't know she had to dial 9 on the hotel phone first. Now Hunt has launched a national push to require hotels and other businesses to do away with dialing anything before calling 911. So far, an online petition for a federal law has gotten 390,000 signatures, and one 911 advocacy group says Hunt has hit on a perhaps under-documented issue. (Source newsday.com)

National Stores purchases 96 Conway Stores
Based in Los Angeles, National operates the Fallas Discount Stores, among other name plates having the Fallas brand name. In 2004, National acquired the assets of bankrupt Factory2-U chain, and now operates under that nameplate as well. It was unclear at press time the terms of the deal, but it was confirmed by sources that the Conway business and its Metro/CW Price operation were included in that transaction. (Source wwd.com)


Quarterly Store Results

Tiffany – comp sales +4.0% worldwide comp sales +6.0%
Costco – comp sales +3.0%
Zales – comp sales +2.0 %
SuperValue – comp sales +1.7%
Pier 1 – comp sales +1.3%
Gap – comp sales +1.0%
Shoe Carnival comp sales -0.5%
Target – comp sales -2.5%
The Buckle – comp sales -2.8%
Family Dollar – comp sales -2.8%
Toys R Us – comp sales -4.7%
Kmart – comp sales -5.7%
Barnes & Noble – comp sales - 6.6%
American Eagle – comp sales -7.0%
Sears – comp sales -9.2%

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eBay News
 

eBay Enterprise Caps Landmark Year

Leading retailers and brands partner with eBay Enterprise to drive business and improve consumer experience

eBay Enterprise and Magento will be showcasing their technology solutions for thriving merchants at the National Retail Federation Big Show 2014 Jan. 12-15, 2014 in New York City at the Jacob K. Javitz Convention Center. NRF Big Show attendees can find eBay Enterprise and Magento at booth #4245

Read more here

For further information on PROACT, email inquiries to PROACT@eBay.com.

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Canadian Push
Sponsored by Vector Security
Canadian retailers lag U.S. competitors in online shopping - Only Lululemon Athletica makes Top 5 

Crime Busting on Mac’s Store’s Priority List in Thunder Bay  Mac’s Convenience Stores have been impacted by robberies in Thunder Bay. Those robberies which usually lead to a swift arrest of the suspects by the Thunder Bay Police are a serious concern to Mac’s Convenience Stores. Sean Sportun, ICPS is the Manager, Security & Loss Prevention for the company. He is also the Vice Chair for Toronto Crimestoppers. (Source netnewsledger.com)

Bomb threat prompts evacuation of two Ottawa Walmart locations  Police were called in after bomb threats were phoned in to the Walmart stores at Baseline and Merivale and at South Keys. In both cases store management made the decision to evacuate and called in police. Shoppers report being told via PA announcement to leave everything and get out immediately. Ottawa police say no suspicious packages were found. They cleared the scene quickly after determining there was no danger to the public. (Source ctvnews.ca)

Canmore, AB RCMP nab man accused of pilfering $30,000 polar bear pelt to impress girlfriend  What appeared to be a polar bear making an escape along their town’s main drag after smashing out a store window. Police stopped the man a few blocks away and arrested him with no fur flying. “He thought he’d impress his girlfriend with a nice gift.” (Source calgarysun.com)

Safeway bomb 'hoax' in Kamloops, BC could land youth with criminal charges

Suspect targets meat in two foiled Vernon, BC shoplifting attempts 

Two charged with multiple robberies of a Henderson Highway pharmacy 

RCMP identify a person of interest involved in Surrey Mac’s Store shooting

Vancouver Police investigating Chevron robbery in Bagley Downs neighborhood

Retail Fast Facts: December 2013
Highlights:
Total monthly retail sales changed by 4.6% over the comparable month last year.
Total sales excluding food, automotive and gasoline changed by 4.6% over the comparable month last year. (Source retailcouncil.org)

 

Big Data
Sponsored by Verint

Did You Profit This Holiday Season?


By Courtney Mamuscia,
Global Communications Director, Verint Systems


With the holiday shopping rush behind us, it is more important than ever to take a look at margins, profits and customer loyalty. To continue to stay ahead in the market, retailers must differentiate themselves from the competition—especially from online retailers that offer the advantage of convenience. That’s why a growing number of companies are using new technologies to streamline the customer experience, connect to consumers and stand out from the crowded shopping landscape.

Today, a rising concern for many retailers is their omni-channel strategy—the diverse shopping channels a customer might use. Brick-and-mortar stores, websites or mobile devices—now more than ever before, executing a consistent brand message across all channels is critical to delivering a superior customer experience.

So, how can a company best provide a consistent, straightforward and enjoyable shopping experience for customers across all channels? How can retailers best standardize their marketing messages—and then help ensure those messages actually work?

That’s where advanced analytics technology comes in. By leveraging a company’s existing surveillance technology, analytics software can gather and make sense of data from across an enterprise, including the retail store, web, contact centers and more.

Consider some of the ways analytics can be applied to the retail environment:
 



 
Increase conversion. By integrating traffic counts with point-of-sale (POS) transaction data, a retailer can calculate conversion rates. Reports can then identify opportunities to improve conversion by day of week and time of day when correlated with store staffing analysis.


 
Minimize wait times. Video analytics can alert store personnel when too many customers are waiting in line, enabling them to respond in real time. Shorter wait times also help increase sales, as customers are less likely to abandon their carts and more likely to shop longer.

 
Plan for increased foot traffic. By analyzing customer traffic patterns, retailers can plan more accurately and be better prepared during busy times.


 
Control labor costs. By accurately estimating the number of customers on a given day, retailers can better plan for labor requirements. They can keep costs in check by scheduling exactly the right number of employees.


 
Improve store layout and design. Customer traffic pattern data can help retailers maximize the effectiveness of their store layout and design so that every item is merchandized in the best possible way.



 
Increase associate-to-customer contact. Today’s analytics technology also integrates mobile technology to improve customer relations. Retailers can better serve their customers by leveraging mobile devices to create a more informed, well-trained sales team that can improve interactions with shoppers and help create more loyal customers.

To learn more, check out our webinar on-demand that discusses our comprehensive solutions for retailers. You can also visit our retail section on the Verint website.

 

 
 

 
Downing & Downing Presents: 
The D&D Daily Live in NYC
An LP Broadcasting Event

An LP Industry First!

Can't make it to NYC next Monday, Jan. 13?

Watch our LIVE stream of the event online here:

http://www.ustream.tv/channel/lpnn



This year's Honoree

Karl Langhorst, Dir. of Loss Prevention for Kroger and the entire Kroger Loss Prevention Team

S
ix years ago Karl Langhorst became Kroger's first Corporate Director of Loss Prevention. Kroger, the second largest retailer in North America, never having such an effort in the past and being one of the last frontiers for Loss Prevention, Karl set out to build a proactive team and program across the entire enterprise that's produced best in class results. The Kroger team has excelled and been recognized throughout the entire LP industry as industry leaders in addition to the internal recognition within their organization as being a valued business partner.

Re-defining and impacting Kroger's 18 divisions, with over two dozen banners and over 3,500 stores, from traditional grocery to multi-department stores, to jewelry as well as convenience stores, has been a monumental task for their entire LP Team there and over six short years they've helped mold a state of the art, analytical, and proactive LP program that represents one of the strongest models in the industry. And to do that in such a large scale in six years, is an accomplishment that warrants and deserves recognition.

We at the Daily and a number of other senior executives including Joe LaRocca at Retail Partners are honored to recognize Karl Langhorst and the entire Kroger Loss Prevention Team.

About Karl Langhorst
Karl F. Langhorst, CPP, CFI, corporate director Loss Prevention, The Kroger Co. is a member of the American Society for Industrial Security (ASIS), member of the National Retail Federation Loss Prevention committee and past member of the Food Marketing Institute (FMI) Loss Prevention Committee. He holds a Bachelor of Arts in Political Science from the University of Texas at Arlington. An author, frequent speaker and nationally recognized subject matter expert on various loss prevention topics including physical security and organized retail theft, he is board certified in security management by ASIS; a Certified Forensic Interviewer (CFI) by the Center for Interviewer Standards & Assessments, licensed as a master peace officer, an instructor and investigative hypnotist by the Texas Commission on Law Enforcement Standards and Education (TCLOSE).

Open to the LP Community

Come Join Us or Watch Us LIVE on U-Stream

Watch-Listen-Learn ... You can even ask us questions online

With Live Sessions Being filmed for LPNN on Topics Impacting the LP Industry and your own career


The D&D Daily's Session Schedule for Monday:


2:30 pm "ORC in the Retail Industry"

Featuring Scott Sanford, Director of Investigations & Training, Barnes & Noble



3:00 pm "Internal Growth - Positioning Yourself for Promotion"
Featuring Jim D'Arcy, Vice President, Loss Prevention & Food Safety at A&P




3:20 pm "It's a Mutual Investment"

Featuring Bob Serenson, Dir LP Bed Bath & Beyond




3:45 pm "Emerging Loss Prevention Issues: Training is Key"
Carol Leaman, CEO Axonify & Lisa LaBruno, SVP Retail Industry Leaders


4:00 pm "North America's Conversion to IP"
Jackie Andersen, Business Development Manager, Retail at Axis - North America & Gus Downing, Publisher & Editor The D&D Daily


4:15 pm "Taking an AP Team & Program to the Next Level"

Featuring Jim Connolly, Senior Vice President Asset Protection for Burlington Coat



4:45 pm "The Impact of Information Technology Monitoring on Employee Theft and Productivity"
Co-Author Prof. Lamar Pierce, Washington University - a remote interview from St. Louis


5:15 pm "The New Customer Bill of Rights"
Featuring Ted Potrikus, EVP Dir Gov't Affairs Retail Council of New York and Lisa LaBruno, Sr. VP Retail Operations Retail Industry Leaders Association


With Two MC's, Amber Virgillo with Calibration, LLC and Joe LaRocca, VP of LP for RetaiLPartners  - We'll be talking with attendees too!



Doors open at 2 pm at Maloney & Porcelli's, 37 East 50th Street, NY, NY

An Industry First

We hope you can make it and for those who can't

You can be there too! And get involved
 
Ask questions - Or just watch and listen


As NYC comes LIVE to You

With industry leaders and
leading solution providers

Who Knows What You'll See and Hear!

 

 

Retail Crime News
Sponsored by Sony

Sacramento County makes arrest in the O’Reilly Auto Parts employee murder  The Sacramento County Sheriff's Department says an arrest has been made in the killing of an Elkhorn Boulevard auto parts store employee. The victim, who has not been identified, died after being shot Thursday evening during an attempted robbery. According to the preliminary investigation, three employees and two customers were in the store when a man came in and ordered the customers and two of the employees into a back room, Bowman said. He demanded that the third employee open the cash register. As the employee went open the register, he and the suspect apparently began fighting and the employee stabbed the suspect. The suspect then shot the employee and fled without receiving any money. Hearing the gunshot, another employee came out of the back room and found his wounded co-worker on the floor. (Source sacbee.com)

Driver in Rutherford, NJ crashes through Rite Aid entrance and shoppers stand by and take pictures instead of helping  A Rite Aid shopper in New Jersey narrowly avoided injury Wednesday when a 71-year-old woman lost control of her car and crashed through the store's entrance. Security cameras at the Rutherford store caught an 18-year-old woman getting knocked down and nearly run over as the Chevrolet sedan came barreling through the automatic doors at around 1 p.m. (Source nydailynews.com)

Three men charged, suspected in nearly 50 burglaries stealing over $10 million on Long Island, NY  At a Jan. 9 press conference, District Attorney Kathleen Rice said the alleged ring is believed to be responsible for swiping over $10 million in stolen cash and property through 51 commercial and residential burglaries on Long Island and in surrounding counties. The trio was charged for burglaries at a DSW store in Carle Place and a burglary of Scents Forever, a perfume reseller in Hicksville. (Source examiner.com)

Manhattan Beach, CA Police Department’s Officer of the Year honored for her roll in fighting credit card/ identity theft  Detective Jeanette Meers was once a victim of credit card theft, so she takes these cases with a professional and caring approach. Last year, Meers handled several high-profile cases, including the arrest of Southern California rap artist Charles Tony Williamson, or “Guerilla Black,” and four others for major credit card fraud. Williamson is now in federal prison for the crime. (Source tbrnews.com)

Two indicted in 2011 Long Island, NY Jewelry store heist  Two Brooklyn men have been indicted by a federal grand jury for their roles in the daylight gunpoint robbery of an upscale jewelry store in the Americana Manhasset mall in 2011. (Source newsday.com)

Nashville Store Accused Of Selling Counterfeit Merchandise

Walmart employee who attempted to stop a beer heist is no longer with the company; believed the termination was due to violation of company policy

West St. Paul, MN Target store locked down after armed robbery of pharmacy

Jury finds Colorado Springs shoplifter mostly responsible for being shot by store owner

Woman arrested in connection with burglary at Hannibal, MO Salvation Army store

Midlothian, WI Police say cameras helped nab Tint Shop thieves

Ludlow man admits guilt in theft of $30K ring from Hannoush Jewelry Store in Hadley, MA

Series of smash-and-grabs caught on tape in South Austin, TX

Burglar Steals Fitness Equipment from Hest Fitness Store in Corpus Christi, TX

Robberies and Burglaries

Boost Mobile – Armed Robbery – Martinsburg, WVa – no injuries reported
Circle K – Attempted Robbery - Bluffton, SC – suspect fled with nothing, no injuries
CVS – Armed Robbery – Freehold, NJ – suspect entered the pharmacy area with a gun, no injuries
Dollar General – Armed Robbery – Bear, DE – Delaware State Police are investigating, no injuries
Dollar General – Armed Robbery – Wichita, KS – employee and customers forced on ground, no injuries
Dollar General – Armed Robbery – Shreveport, LA – no injuries reported
Food City – Attempted Burglary – Sierra Vista, AZ – suspect rammed car into building then fled
Jenny’s Fashion –Burglary – Albany, GA – Police release surveillance photos
Lake Wylie Min Mart – Burglary – York County, SC – ATM’s stolen in smash and grabs in 3 counties
Latino American Deli – Armed Robbery – Baltimore, MD – male employee killed, female employee injured
Raceway – Armed Robbery – Avon Park, FL - 6th Convenience store robbery since August
Stewart’s Shop – Armed Robbery – Poughkeepsie, NY – cashier was struck in the face with a handgun
Verizon Wireless – Armed Robbery – Dunkirk, MD – 2 suspects being sought, no injuries reported
Zevin’s Pharmacy – Armed Robbery – Phil. PA – suspect
demanded narcotics, no injuries
7-Eleven- Armed Robbery – Pennsauken, NJ – clerk shot while reaching for store alarm

 

ORC News
Sponsored by Protection 1

Career shoplifter in Polk County, FL arrested in Home Depot thefts; admits to theft for past 25 years, averaging $600 to $700 per day  Polk County deputies said a self-proclaimed career shoplifter who admitted stealing up to three times a week and selling the proceeds for drugs, faces charges in two Home Depot thefts in the past month. Deputies said Richard McIntosh, 56, of Winter Haven, stole $320 in wire on Dec. 6 from a store in Lakeland and $180 in screws from a Winter Haven store Sunday. McIntosh told authorities that for the past 25 years he has brought in “$600 to $700 per day” by stealing gift cards and merchandise from Home Depots, selling the proceeds to buy crack cocaine. (Source tbo.com)

Two Great Falls, MT residents were arrested Wednesday on charges of shoplifting more than $2,000 worth of merchandise from Walmart  Walmart Loss Prevention personnel videotaped one suspect pushing a cart with a $950 60-inch television out the doors on Jan 5. The second suspect reportedly assisted her with loading the device. One of the suspects also attempted to steal a full cart of merchandise in a similar manner Monday, but was stopped at a door and fled. Both suspects were also videotaped escaping with another cart valued at $1,000 the same day. (Source greatfallstribune.com)

Walmart baby formula thefts possibly related in Vineland, NJ  The first incident occurred on Jan. 1 around 5:48 p.m. when a man and a woman loaded a shopping cart with baby formula and a 47-inch Vizio television. The next day around 9:40 p.m., a similar incident happened when two women filled a shopping cart with baby formula and a 50-inch Sanyo television. The two thefts total over $2000. This is the fourth incident in two months in which the Vineland Police Department reported baby formula stolen from Walmart. (Source nj.com)

Walmart Loss Prevention Tased a fleeing suspect in Nashville, TN 

Rochester, NY Police nab 2 men in thefts, using fraudulent credit cards at Kohl’s

South Dakota Retailers support tougher ORC law 

Woman Resells Stolen DVDs to Plato’s Closet in Broomall, PA

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

Do you have an ORC case to share?
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Press Releases
 

All-Tag Security Exhibits Traffic Counting Systems at
NRF’s Annual Retail’s Big Show

All-Tag Security Americas, Inc. will showcase its People Counting systems
and other retailer solution products at the National Retailer Foundation’s (NRF)
Annual Retail’s Big Show this weekend in New York City

New York City, NY - January 7, 2014 - All-Tag Security Americas, Inc., a manufacturer of Electronic Article Surveillance (EAS) products and People Counting Systems, will be exhibiting its products at the National Retail Foundation’s (NRF) Retail’s Big Show in New York City this weekend. The four-day convention and exposition offers educational resources and networking to retail professionals as well as exposure to the latest technologies and solutions in the industry.

After more than a century, Retail’s BIG Show is still known as the only event that offers one-stop-shopping for industry professionals from around the world. This weekend the convention will go from Sunday, January 12th until Wednesday, January 15th, with the Expo available on Monday and Tuesday during that time. The Expo will showcase the newest and greatest technologies from the biggest retail solution companies in the industry.

All-Tag Security will be exhibiting its products at booth #802 on both days of the Expo, which will be held at the Jacob K. Javits Convention Center from 9am to 6:30pm on Monday the 13th and 9am to 5pm Tuesday. The retail solution provider will be featuring its affordable, user-friendly People Counting systems at the expo, which provide invaluable data for retailers to analyze peak customer traffic times, track peoples’ shopping behavior, and calculate sales conversion ratios.

The Traffic Counting systems reveal patterns in the set-up of displays and how they’re spaced throughout the store, shopper-product proximity, days and times of peak traffic, and other informative data on shoppers’ spending behavior. This data can be used to calculate the conversion ratio of shoppers to buyers, which can expose new opportunities to retailer owners on how to adjust their operations to maximize efficiency and profitability. Using this tool, retailers can make sure that their stores are properly staffed to maximize sales as well as provide the best level of customer service.

The company’s booth with be manned by Andy Gilbert, the Vice President of All-Tag based in Boca Raton, Florida. Andy will demonstrate the many uses of the People Counter for retailers as well as answer any questions from attendees. Aside from showcasing the company’s Traffic Counting systems, the Electronic Article Surveillance (EAS) products will also be displayed for retailers to learn more about during the exposition, which includes Sensormatic and Checkpoint compatible security tags, security labels, ink tags, and other innovative anti-theft devices.

Contact Information
Andy Gilbert
+1 (561) 998-9983 x12
a.gilbert@ALL-TAG.com
1155 Broken Sound Parkway NW, Unit E Boca Raton, Florida 33487 US

 

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On the Move
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Dave O'Brien was promoted to Director of Corporate Asset Protection for Cabelas.
Ian Stan was named Manager of Loss Prevention for The Cheesecake Factory.

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Your Career
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How to Transform Daily Achievements into Lasting Contributions  Make one of your resolutions not just about focusing on more work or accomplishing more at work, but try to make a positive contribution to those you work with as well! These contributions will help you look back on your days at work with pride and the feeling that you helped to make a difference in your career. (Look back)

Want to Change Your Habits? You're Going to Have to Fight Your Brain  Did you know you're brain is designed to spend as little time thinking as possible? No wonder we have a hard time changing habits, or developing new ways of doing things, because are brains are so used to doing things quickly and successfully so we use the same behavior that worked last time. (Fight your brain's tendency)

7 Ways to Give Yourself an Annual Career Checkup  Just like you go to the doctors every year to make sure your body and health are in tip-top shape, you should also give your career an assessment to determine how to make yourself happier or a more valuable employee or potential employee, if you're job searching. Use these tips to get a jumpstart on your career in this new year. (How was 2013?)

6 Habits of Resilient People
How is that some people can just persevere and overcome the obstacles put before them, and others start to freak out when there appears to be a crisis? There are certainly qualities in people that prove to be resilient and there's no reason you shouldn't develop those qualities as well! Use these tips to help yourself become someone who can bounce back. (What relationships do you have?)

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Tip of the Day
Sponsored by Vector Security

Over the years, we've heard a number of CEOs at failing companies remark that the #1 cause for the company's demise, other than competition, was the acceptance of substandard performance on the part of the employee population. A tough comment to make and a difficult thing to change. Motivating and developing your team should be a priority for every executive at every level. The real challenge becomes how do you modify substandard performance and when do you draw the line. Every leader is measured by the success or failure of their team and every leader has a responsibility to maximize performance. If a team member is failing, a leader has to call it out for the good of the team and the company. And at the end of the day, it may be the best thing for that team member as well.

Just a Thought,
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