The D-D Daily Mobile Edition

January 15, 2013

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News Brief
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Bill Ball was promoted to Director of U.S. Security for the McDonald's Corporation, Central Division. Bill has spent the last six and a half years at McDonald's, previously holding the title of Regional Security Manager. Prior to McDonald's, Bill spent five years at Lowe's as District Loss Prevention Manager. He was also a District Loss Prevention Manager at Kohl's, and a Loss Prevention Supervisor at Gap, Inc. Before getting his start in loss prevention, Bill spent four years in the US Navy. Congrats Bill!

Retail sales in the U.S. rose .5% in December.  Steady job growth and lower gas prices let shoppers spend more money at retail businesses in December, despite looming fears of potential tax increases. The .5% rise is slightly better than November's .4% increase, and is the best showing since September. (Source yahoo.com)

Best Buy reports flat same store sales for the holidays, silences pessimists  The results were mostly due to strength in computing, mobile phone, and appliance categories. Another added benefit was the five additional days after January first to allow more time for gift card recipients to make purchases. Best Buy said that for the nine-week period ending January 5, sales declined slightly to $12.8 billion, down from $12.9 billion the year prior. (Source retailingtoday.com)

Wal-Mart makes a pledge to hire over 100,000 veterans.  The world's largest retailer and the nation's largest private employer, Wal-Mart has pledged to hire every recently honorably discharged veteran who wants a job. The company made the announcement as part of an address delivered by Bill Simon, president and CEO of Wal-Mart. The address was delivered during the NRF 102nd Annual Convention & EXPO this morning. (Source yahoo.com)

A look inside American Apparel's new DC.  The fashion company is planning to move their distribution operation from Alameda to La Mirada, California. The move has been a long time coming, so local media outlet LAist visited both centers and took pictures to give readers an idea of what exactly the move will mean for American Apparel. (Source laist.com)

Last week's Java scare fixed 
Last Thursday, the U.S. Department of Homeland Security recommended that internet users disable Java software because of potential hacking attacks. On Sunday, Oracle announced that a patch for the flaw was fixed and it is recommended that users update their Java immediately. (Source msn.com)

Shoplifting in Rio Rancho, NM has risen 81% in the last five years.  In 2008, there were 248 shoplifting incidents reported. In 2012 that number rose to 451. On average, police were called to arrest shoplifters at the local Walmart six times a week during 2012. The Walmart in Rio Rancho accounts for more than half of all the city's shoplifting crimes, but other stores targeted include Kmart, Target, Hastings, RadioShack, Big Lots, dollar stores, and Petland. (Source rrobserver.com)

Chanel wins $800,000 against two South Florida women for counterfeiting. 
The women, Hetty Palant and Linda Saltszman, were previously arrested for selling counterfeit goods and yesterday were ordered to pay $800,000. Palant, 68, had a total of 143 fake purses and wallets in her house. She is a repeat offender who was busted in 2006 for selling fake Chanel, Fendi, and Gucci items from her house. At the time, she told police she had made $500,000. (Source bizjournals.com)

Officer injured in shootout with robbery suspect in front of a FALLAS store.  A police officer was wounded in a shootout Monday afternoon after a man robbed an armored vehicle driver at a North Austin store, took his gun and led police on a high-speed chase. The suspect, who was later captured at a nearby apartment complex, escaped officers after an exchange of gunfire and then carjacked a motorist. The series of crimes began when a man entered the Fallas store and confronted the driver of an armored vehicle. “He disarmed the driver,” he said. “As a clerk screamed, he fired several shots and told her to shut up.” The man fled, taking money bags and a gun from the armored vehicle driver. (Source statesman.com)

Young bystander injured in shoplifting incident.  At 4 pm on Saturday, Wesley Sharpton-Smith, 18, was recognized by LP as having been previously banned from the Macy's store in Lexington, KY. Sharpton-Smith and another man attempted to flee with stolen merchandise and ran into several people, including a young girl who's tooth was knocked out. A loss prevention officer was also injured in the incident when Sharpton-Smith struck him. (Source wkyt.com)

Shoplifter attacks Lowe's worker with drill and syringe  Adam Ferreira, from New Bedford, MA, allegedly attempted to swipe more than $100 worth of merchandise from a Dartmouth Lowe's. When a loss prevention officer tried to detain him, Ferreira attacked the officer with a drill and a syringe. He is charged with assault and battery with a dangerous weapon, shoplifting, drug possession, and having four outstanding warrants. (Source southcoasttoday.com)

Quincy Mall cell phone kiosk hit for $20,000.  Quincy, Illinois Police are investigating the burglary of a cell phone kiosk inside the Quincy Mall. A total of 38 phones, valued at $20,950 were taken from the store at 7:57 am, the mall was opened to early morning walkers. (Source whig.com)

Shoplifting mother uses her daughters, bites an officer and hits another with her vehicle.  In order to make a quick getaway, investigators say, not only did 44-year-old Bobbie Pritz bite a security officer, but she got behind the wheel of her van and ended up running another guard over. Stockton police say Pritz took her toddler and 16-year-old daughter into JC Penney to steal clothes and perfume, using the child’s stroller to hide the merchandise. Investigators say Pritz got away with her toddler and 13-year-old daughter in the car, but her 16-year-old was left at the scene of the alleged crime. Pritz and her youngest daughter are still on the run. (Source cbslocal.com)

Curfew to make shoplifting more difficult.  
Shoplifter sentenced to a split curfew to limit opportunities to shoplift, meaning that for the next three months he is not allowed out of his house between the hours of 10am to noon and 2pm to 4pm. (Source thenorthernecho.co.uk)

Two more smash and grabs in St. Louis, MO last night.  The first happened at Smoke Land in Olivette, MO, where suspects shattered the glass around 12:45 am and took the cash register. The second happened an hour earlier in St. Louis when one suspect smashed a window of a Subway store and stole the entire register. Both crimes were captured on surveillance. (Source fox2now.com)


 

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eBay News
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PayPal Announces Major Retail Partnership Milestones

eBay Inc PayPay division announces continued growth of POS acceptance at major retailers exceeding previously stated growth plans. The announcement was made at the National Retail Federation's 2013 convention in New York City. PayPal says that the jump in participating retailers means that PayPal is now accepted at more than 18,000 physical store locations in the U.S. The 23 national brand retailers include Famous Footwear, Dollar General (DG), Abercrombie & Fitch (ANF), Advance Auto Parts (AAP), Barnes & Noble (BKS), Foot Locker (FL), the Home Depot (HD), Jamba Juice (JMBA), JC Penney (JCP), Jos. A. Bank Clothiers (JOSB), Office Depot (ODP) and others.

"Delivering valuable digital and mobile payments is alive and thriving, and consumers all over the U.S. will now start seeing PayPal more where they shop everyday, including the grocery store and at the gas pump," Don Kingsborough, PayPal's vice president of retail services, said in a blog post Monday. Click here to read full article.

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ORC News
Sponsored by Universal Surveillance Systems
UK city sees drop in shoplifting after pre-Christmas crackdown.  Durham City police had a pre-Christmas crackdown on retail thieves, resulting in a huge drop in shoplifting cases for the holiday season. In December of 2011, there were 61 recorded offences, 46 of which were detected. In December of 2012, there were 23 offenses, of which 17 were cleared up. In November, officers teamed up with retailers to share information on known offenders, including members of organized crime gangs, as well as targeting busy retail areas with dedicated patrols.  (Source thenorthernecho.co.uk)

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Vendor Spotlight
Vector Security
Vector Security

Vector Security® Now Accepting Applications for
2013 LPF Scholarships


Company continues commitment to furthering loss prevention education

PITTSBURGH, January 14, 2013 – Vector Security, Inc., the provider of intelligent security solutions tailored to the needs of customers, is accepting applications for its 2013 Loss Prevention Foundation (LPF) scholarship program from January 15, 2013 through March 15, 2013. Applications can be downloaded via the Vector Security website at www.vectorsecurity.com/lpfscholarship or the Loss Prevention Foundation website at www.losspreventionfoundation.org.

The scholarships provide financial support to loss prevention professionals – or those who have an interest in loss prevention – seeking to obtain LPQ and LPC certifications. Vector Security began awarding the scholarships in 2009 in support of career development and continuing education for professionals in this important and rapidly-growing industry.

The scholarships cover all course and examination fees for retail loss prevention professionals who wish to obtain LPF’s Loss Prevention Qualified (LPQ) or Loss Prevention Certified (LPC) certifications.

Last year, the program was expanded to Canada and will continue this year as well. A total of 10 LPQ and 10 LPC scholarships will be awarded to U.S.-based professionals, while another five LPC scholarships will be awarded to Canadian-based professionals.

“We value the contributions loss prevention professionals make to this industry and are extremely pleased to offer the LPF scholarship program once again,” said Michael Grady, Executive Vice President, Vector Security. “Our commitment to this profession remains strong. Over the years, LPQ and LPC certifications have become immensely popular and well-respected. We’re honored to assist worthy individuals who otherwise may be hindered by the costs associated with obtaining this certification.”

Anyone currently in the loss prevention industry, or has an interest in the industry, may apply for an LPQ scholarship. Those applying for the LPC scholarship must meet certain eligibility requirements. Detailed information can be found at www.vectorsecurity.com/lpfscholarship.

Vector Security has awarded 85 scholarships totaling more than $84,500 since the program began.

Contact:
Debbie Fisher
724-741-2200 ext. 2511
dkfisher@vectorsecurity.com

 

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Op/Ed
 

Creating an effective action plan



By Robert Figueroa
Regional Loss Prevention Manager
Rent A Center


Creating an effective action plan that will fit your company’s needs and make an impact is essential for any Loss Prevention Professional. It may be a shrink lowering tactic or creating a self-developmental plan for yourself during review time. An easy to follow action plan is critical to you and your organizational needs. Below are 5 easy steps that have helped me outline an action plan that’s produced results and made my life a little easier.

1. Scope out the big picture.

Write a general summary of what you want to accomplish with objectives, budget, time, assumptions, definitions, potential risks and issues that may arise and tie it to a goal. Make sure you write the pros and cons so you know where to focus downstream.

2. Break out the smaller tasks.

More specifically, assign tasks to yourself or a team member pieces of the project that will support how you will achieve your goal. In this assignment make sure to think proactively about the timeline and deadlines of the overall project in terms of allocating resources.

3. Create a list of action steps.

For each task, there should be a list of to-dos ranked in sequential order. Make sure this list can be changed, shared, re-ordered and deleted if there are redundancies.

4. Prioritize relative importance.

Some steps are more important than others. Based on days to deadline, tasks, action step importance and number of steps remaining, prioritize by what needs to be completed first and what can wait till later.

5. Collaborate and translate.

Whether you are communicating your message to a group of executives or at store level. Delivering a clear cut path and providing all the tools necessary is crucial. Effective action plans require clear input and clarification from all teammates.

 

 

Thought Challenge
 

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TALES FROM THE DARK SIDE...

Anonymous


as published on July 30, 2012


I recently attended a conference where many of the LP Executives expressed the need for "partnership" and cross-functional training with different disciplines within their company, and actively recruit from them into LP. Specifically mentioned multiple times were recruiting from disciplines like HR, Operations, Finance and others. Glaringly missing was "marketing and merchandising".

From a "marketer" point of view, it begged the question "why"? I have spent my 20-year career in the marketing discipline, including a decade with a company that invested over 30% of their revenues in building and protecting their consumer brand.

When marketing consumer branded products, we used dozens of ROI models and dashboards that showed how our marketing mix investment increased traffic at stores, unit sales, revenue and profit. Not one of my metrics included "shrink", or "theft", even though we would invest enormous amount of our budget on anything that had the opportunity to provide a marginal lift on our bottom line. We would plan promotions with stated objectives to increase traffic at stores, to convert certain percentage of visitors into shoppers, and we would invest enormous amount of dollars on consumer research consultants who would spend their day just observing shoppers trying to determine their decision process when choosing between "brand A" and "brand B". We would position our "hot merchandise" on endcaps or close to the entrance/exits with the logical goal of attracting more shoppers and increasing sales through impulse buy. Open displays were a no-brainer. We would scheme all kinds of innovative merchandising ideas to increase sales that now I realize caused many of you LP professionals to grow gray hairs prematurely, because we never once considered shrink/theft as a challenge. We were never even aware of it.

As my responsibility now shifts back to market LP tools that protect high-risk, high-theft merchandise, usually branded merchandise similar to the one I used to promote in the past, I have gained new perspective of the challenge both LP professionals and Brand Champions face within a retail chain. There are many standard tools in LP that can help marketers and merchandisers, from video analytics, people counters, secured intelligent display solutions to name a few, that could probably be financed or subsidized with "marketing dollars". I can only imagine how much more effective our marketing programs would have been if we had had access to the wealth of research material available in today’s LP tools. I would even have helped pay for them since most likely it would have cost a fraction compared to our investment in the army of "researchers" at stores. I guarantee we would have made different merchandising decisions.

As the LP profession continues to evolve from catching bad guys into more of a business-savvy role, I encourage you to seek out and recruit talent from the marketing discipline. The experience will only serve to improve your company by providing a critical perspective in the tightrope balance between being shopper-friendly and protecting your assets. It may also save your sanity as the next merchandising scheme is unveiled...

 

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Today's Daily Job Postings From the Net -
Appearing One Day Only

Dept Mgr Store LP & Safety
Lowe's
Aiken, SC
Lowe's
Dept Mgr Store LP & Safety
Lowe's
Kingston, NY
Lowe's
Dept Mgr Store LP & Safety
Lowe's
Frisco, TX
Lowe's
Dept Mgr Store LP & Safety
Lowe's
Dallas, TX
Lowe's
District LP Mgr
Kmart
Honolulu, HI
Sears Holdings Corp.
Loss Prevention Mgr
Sears
Tucson, AZ
Sears Holdings Corp.
Loss Prevention Mgr
Sears
Plano, TX
Sears Holdings Corp.
Market LP Mgr
Shoe Carnival
Grand Rapids, MI
Monster
Regional LP Mgr
CarMax
Los Angeles, CA
CarMax
Loss Prevention Mgr
Dollar General
Ft. Worth, TX
Dollar General
LP Strategy & Technology Mgr
TD Bank
Mount Laurel, NJ
TD Bank
Regional LP Mgr
True Religion Brand Jeans
New York, NY
LinkedIn
Loss Prevention Mgr
Macy's
White Plains, NY
Macy's
Loss Prevention Mgr
Macy's
Fayetteville, NC
Macy's

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Bill Ball was promoted to Director of U.S. Security for the McDonald's Corporation, Central Division.
Sam Ayache was named Regional Security Manager for the McDonald's Corporation.
Jennifer Schaefer was named Regional Security Manager for the McDonald's Corporation.
Keith Poland was named District Loss Prevention Manager for Rite Aid.

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8 Simple Steps to Extreme Personal Productivity "Teaching others to improve their personal productivity is big business: Tony Robbins, Stephen Covey, David Allen...they and others have turned improving individual productivity into a massive industry At least for today, forget them. (Pull it off)

From Crying to Temper Tantrums: How to Manage Emotions at Work Have you cried in the work restroom or a meeting with your boss? How about awkwardly try to comfort a coworker in tears? Or maybe you've been the culprit or victim of explosive, finger-wagging, temples-pulsing anger. (Are you nodding?)

Time Management Lessons From Ben Franklin It's difficult for most people to master new time management habits. They're constantly getting interrupted with "new" priorities. Ben Franklin came up with an approach 300 years ago to change habits. (More efficient)

4 Types of Personalities Found in Every Office Every employer needs to know how to effectively deal with various  personality types. Individuals have "specific, established, stable personalities that drive their behaviors." If managers can identify their employees' personality styles, they can better understand what to expect from them and how to interact with them. (HRDQ Model)

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Tip of the Day
Sponsored by Vector Security

Listening and hearing what your internal customers are saying is critical if you expect to be successful with any program or project. Oftentimes, the speed of delivery negatively impacts the process of success and keeps us from hearing exactly what we need to hear when we so passionately roll out our programs and projects. After testing and reviewing our plans and being so committed to our beliefs, we oftentimes don't hear our retail partners once we've committed ourselves to a specific path. And sometimes it's not what they say that's important as much as what they don't say or as much as what they quietly say beneath their breath or maybe even how they react. Whenever you're rolling out a new program or project, use those interrogative skills, in a positive way, and read the reactions of your internal customers because they will determine the success regardless of how good it is.

Just a thought,

Gus Downing


Gus Downing

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University of Florida, Security Research Project - Request the 2011 National Retail Security Survey: Final Report. Email Dr. Hollinger. You must send your name, title, company and address to receive password to open the .pdf file.


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