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The D-D Daily Mobile Edition

January 16, 2014

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News Brief
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Here’s the List of the 33 Stores J.C. Penney Is Closing  J.C. Penney Co. said late Wednesday that it will close 33 underperforming stores in 20 states and eliminate about 2,000 jobs. The closures will help it focus resources on its “highest potential growth opportunities” as it looks to boost sales. None of the closures is in Texas. The largest target was Wisconsin, which is losing five stores in smaller markets. (Source wsj.com)

Gov't Charges Wal-Mart With Labor Violations
Federal officials filed a formal complaint Wednesday charging that Wal-Mart violated the rights of workers who took part in protests and strikes against the company. The National Labor Relations Board says Wal-Mart illegally fired, disciplined or threatened more than 60 employees in 14 states for participating in legally protected activities to complain about wages and working conditions at the nation's largest retailer. The labor board's general counsel first laid out similar charges in November, but held off on filing a complaint while trying to work out a settlement with Wal-Mart. Those discussions were not successful, government officials said in a statement. The company has insisted its actions were legal and justified. (Source abcnews.go.com)

Amazon employees vote against union
A group of technicians at an Amazon fulfillment center in Delaware voted not to form a union following an aggressive campaign by the company to keep the International Association of Machinists and Aerospace Workers out. (Source businessweek.com)

L'Oreal and eBay Resolve Differences, End Forgery Dispute  L'Oreal had accused eBay of doing too little to stop the sale of fake products. Cosmetics giant L'Oreal and online auctioneer eBay have buried the hatchet after more than six years of court battles over the sale of counterfeit goods. "The parties believe that cooperation, rather than litigation, is the way forward to fight against counterfeiting," L'Oreal and eBay said. Settlement terms, "including financial terms in favour of L'Oreal", would remain confidential, the companies said. (Source industryweek.com)

Sears Converting Part of King of Prussia Store Into Dick's Sporting Goods  Sears announced on Thursday it would be converting the part of its King of Prussia department store into a Dick's Sporting Goods. Sears is currently in a long-term lease with the mall's owner, Simon Property Group, and chose to sublet the upper floor of its 215,000-square-foot space to reorient the space and save money, officials said. Dick's Sporting Goods will take over the store's upper-level interior mall entrance. Sears will keep the lower-level entrance inside and both exterior entrances, the company said. New exterior entrances for the sporting goods store will also be built. (Source prnewswire.com)

Sears Canada announces layoffs
The retailer is cutting more than 1,600 jobs as part of an on-going plan to reduce costs. (Source financialpost.com)

Retailers to invest heavily in IT
Fifty-eight percent of retailers will increase their IT budget this year, Mark Hurd, president of Oracle, told the audience at a session at NRF's Big Show in New York. (Source fierceretail.com)

West York Police hire one, promote another
West York Borough, PA Police added a new police officer to its ranks and promoted another this month. Officer David Kahley was promoted to detective. Kahley, has been employed by the department since 2005. During that time, he headed a number of complicated investigations, including a historically large investigation into a two-state organized retail theft crime ring that allegedly operated out of a storefront located along West Market Street. To date, more than 130 people that operated out of five counties in southcentral Pennsylvania and two northern Maryland counties were arrested and criminally charged in that case. Kahley also received the 2013 Best Loss Prevention Partner Award by the Pennsylvania Retailers Association for solving this case. (Source ydr.com)

Woman sues, claiming injuries during chaos as gunman roamed Garden State Plaza Mall in Paramus, NJ  A New York woman who claims she was trampled and suffered a broken elbow amid the chaos in the November shooting at the Garden State Plaza has filed a lawsuit against the mall's owner, the gunman's estate and his brother who owned the weapon. Alexandra DiMarco, 21, of Tappan, N.Y., claimed in a lawsuit filed in Hackensack Superior Court she was knocked to the floor during a stampede when shots rang out on Nov. 4, according to NorthJersey.com. DiMarco said she broke her elbow and suffered cuts and bruises. (Source northjersey.com)
 

Happy New Year everyone! For those of you that were unable to attend the conference in Atlanta, CLEAR now has many of the presentations posted on their website: www.clearusa.org

All you have to do is to sign in with your user name and password, and then place your cursor on the tab for "Conference", and another tab will appear that says "Conference Presentations". It will only work if you are signed in though. If you don't have a username and password, you can get one by signing in - and it's free!

CLEAR is already working on the conference for 2015, and every year, they make it a little bit better. They hope to see you in San Diego, CA in October.

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InstaKey Security Systems - Fuel Dispenser Lock Program

InstaKey Security Systems proudly introduces a new Fuel Dispenser Lock program designed for Convenience Store/Fuel Center security. Protect your profits from fuel theft and your customers credit card data from skimming with the simple turn of a key. This program consists of restricted, serialized, non-duplicable keys, rekeyable lock cylinders, online software for key tracking, reporting and ordering. Never call a locksmith again to rekey your store, or fuel dispensers.
 

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The D&D Daily’s Live in NYC – Over 2,000 took the ustream ticket to NYC & Everyone had a Blast! With over 2,000 remote attendees and over 120 live the event made history and brought over 11 informative and just plain fun sessions live all over North America. With Joe LaRocca and Amber Virgillio adding their insight – knowledge – and great personalities the live broadcast brought the LP leaders right to your office. Scheduled to be broadcast again in it’s entirety – if you missed it the first time stay tuned and see for yourself what the buzz was all about. With each session also being scheduled to broadcast in the Daily this year you’ll be able to hear the great stories and information that all the LP leaders shared for your benefit.
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Retail Crime News
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3 dead, including shooter, at Elkhart, Indiana supermarket  Three people are dead after a shooting at an Indiana supermarket Wednesday night, according to the Indiana State Police. The dead included the suspected shooter, who was "engaged by police ," Trooper Brooks Shirk of the Indiana State Police said. The situation unfolded at a Martin's supermarket in Elkhart, Ind. about 10:30 p.m. The store was open at the time of the shooting, but workers told investigators that it wasn't that busy at the time. One of the victims was shot in an aisle, the other shot about 10 to 12 aisles away. Several shots were fired, both by the suspect and police, investigators said. Indiana State Police Sgt. Trent Smith said an Elkhart police officer fatally shot the suspect, who had a gun pointed at another person before being gunned down. The identities of the victims weren't immediately released, but police said they were a 44-year-old customer and 20-year-old employee, both women. (Source abc57.com)

Gainesville, FL man threatened to kill 2 Walmart Loss Prevention Agents  Gainesville Police officers arrested a man Tuesday evening after they say he threatened to kill two Walmart loss prevention officers. At 6:30 p.m., the suspect walked into the Walmart and approached a loss prevention officer from behind. He cursed at the woman, saying he knew her and planned to stab her. He ordered her out of the store. Another loss prevention officer arrived, and the suspect threatened to kill her too. The women escorted the suspect out of the store. The suspect fled. Police said the suspect had a history of incidents at the Walmart. Later, officers found the suspect walking, ordered him to stop, and he ignored their commands and ran. Police chased him down and caught him hiding inside the trunk of a resident’s vehicle. (Source gainesville.com)

Salvatore Ferragamo store at Lenox Square hit overnight with a $42,000 smash and grab; 25 designer handbags stolen  Smash and grab burglars stole about 25 purses from the Salvatore Ferragamo store at Lenox Square Thursday morning. Atlanta police were alerted of the burglary shortly after midnight. When officers arrived, they discovered the store's glass door smashed. The thieves got away with about $42,000 worth of merchandise. (Source 11alive.com)

Burglar smash and grab five tablets from Staples store in Dover, DE  Dover Police are searching for the burglar who broke into an office-supply business in the city early Wednesday and stole five tablets. According to police, an intruder used some type of device to break the glass entry doors at the front of the business, then walked in, grabbed the merchandise from a display and ran out with it. (Source delawareonline.com)

Robbery reported at Zales outlet store in Cypress, Texas  Deputies with Harris County Constable Pct. 4 surrounded the Zales outlet store in Cypress after reports of a robbery early Wednesday. It occurred around 9 a.m. as the store opened for business. There were unconfirmed reports that workers were tied up in the store during the robbery. The van used in the robbery was later found abandoned behind an HEB store. (Source khou.com)

Necklaces valued at $15,759 stolen from Royal Jewelers in Arundel Mills Mall, Maryland  Four men stole two diamond necklaces valued at $15,759 from a jewelry store at Arundel Mills mall in Hanover Saturday night. At 7 p.m., the burglars entered Royal Jewelers, reached over the counter, stole the necklaces from a display case and ran out of the store. No injuries were reported. (Source baltimoresun.com)

Police investigate skimmers at gas stations in North Tampa  Tampa police are looking for the person who installed a skimming device to record personal information from credit and debit cards used at two gas stations in North Tampa. Between Dec. 17 and 19 someone added the devices at a Hess gas station and at a Shell station according to Tampa police. (Source tbo.com)

Walmart arsonist made another attempt in Niles, MI, suspect found dead on Tuesday night  After leading police on a massive chase, the man police believe is the suspect in Sunday's arson and theft at a Niles Walmart, was found dead Tuesday night. And now, investigators are saying Sunday was not the first time James Erik Turns may have attempted to rob that store. Police say before Turns started the fire on Sunday, he broke a case and stole several electronics. But investigators are now saying this wasn't his first attempt. One woman was in the Niles Walmart on Saturday night, when she says Turns attempted to break that case, and failed. (Source abc57.com)

Credit card fraud victim helps catch alleged suspect; hit 15 Office Depot stores

Puget Sound, WA area police searching for a man believed to have committed up to 40 burglaries; hitting Jiffy Lubes, Great Clips, Burger Kings, and many others

Robberies and Burglaries

Bascom and Kelley's Grocery- Burglary – Dellwood, FL – 2 suspects charged in the case
Dunkin Donuts – Burglary – Ocala, FL – suspect shattered window, stole cash
Git N Split – Armed Robbery – Scottsbluff, NE -1 suspect stole cash, no injuries
Goodwill – Burglary – Woodstock, GA - suspect arrested by Police
Grocery Outlet – Robbery/ Theft –Placerville, CA – clerk punched in face, suspect found/arrested by K-9
The Corner Pantry - Burglary - Naperville, IL – thieves use rooftop access
Dollar General – Armed Robbery - Madison County, AL – no weapon displayed, no injuries
Dollar General – Armed Robbery - San Antonio, TX – 2 suspects took employees to back at gunpoint
Manton Multiservices – Armed Robbery _ Providence, RI – 3 suspects held 3 employees at gunpoint
Metro PCS – Armed Robbery – Atlanta, GA – suspect in Sunday’s robbery arrested yesterday
Murdoch’s Ranch and Home Supply – Burglary – Missoula, MO –suspect arrested
Party Shack – Armed Robbery – Panama City Beach, FL – used a stun device on clerk, suspect arrested
Rite-Aid –Armed Robbery – Newark, DE – Delaware State Police are investigating
Staples – Burglary – Dover, DE – 5 computer tablets stolen
Sunny Market – Armed Robbery – Rochester, MN - no injuries reported
Walgreens – Robbery – Lake in the Hills, IL – no weapon displayed, suspect demanded drugs, was refused
7-Eleven – Armed Robbery - Mount Laurel, NJ – 2 suspects demanded cash, no injuries
7-Eleven – Armed Robbery – Charlotte, NC – suspect arrested by Police

 

ORC News
Sponsored by Protection 1

Woman charged with theft in Waterville big-box scheme  Amy Marmanik of Augusta allegedly took pricey items off shelves in Walmart and Home Depot and then returned them in exchange for gift cards. Police allege that Amy Marmanik’s scheme to go into big box stores, take pricey items off the shelf and try to return them at the customer service desk worked to a point. She was given gift cards for the value of the items, but she also got a ride to jail after she was caught. Marmanik, 24, of 9 Lipman Road, Augusta, was arrested Monday after she reportedly took a combination child stroller/car seat from Walmart in Waterville and went to the customer service desk to return it, according to Deputy police Chief Charles Rumsey. She was issued a gift card worth $220 from the service desk, the value of the stroller, he said. He said she attempted a similar theft at nearby Home Depot. (Source kjonline.com)

2 Ghana Nationals Nabbed in Credit Card Fraud Case in Bolingbrook, IL  An ongoing investigation by the U.S. Secret Service's Chicago Electronic Crimes Task Force led to Bolingbrook and the arrest of two Ghana Nationals on charges of credit card fraud. Both suspects were using stolen credit cards and "spoofing" IP addresses to order high-end electronics and to have the goods delivered to empty homes or dropboxes. (Source patch.com)

Switched UPC label thefts end in 25 city charges in Owensville, KY  An Owensville woman admitted to switching UPC (Universal Product Code) labels on Walmart merchandise then returning items she exchanged for gift cards, Owensville police report. Ashley Wood, 23, is charged through an Owensville Municipal Court summons with 25 counts of misdemeanor stealing. Wood was arrested Dec. 19 and admitted to 25 separate incidents which took place between October and December 2013. (Source gasconadecountyrepublican.com)

Police investigate $1000 Walmart theft in Brunswick, NC, believe it's an inside job  According to police reports, Walmart noted three Galaxy Tab 3s and a Nintendo 3DS-XL was taken off their delivery truck and removed from the boxes. The reports say the empty boxes were put inside different totes that were to be placed out for inventory. According to officials, this incident happened twice, once Dec. 23 and again Dec. 26. (Source wect.com)

Girl gang sought in heists at 2 local Apple stores in Philadelphia area  A girl gang is hitting some sour notes at Apple Stores and police are hot on the trail of the female crew accused of stealing pricey gadgets from area outlets. According to police and loss prevention personnel at the Apple Store in the King of Prussia Mall, the young women have a standard shoplifting technique: Two of them act as lookouts while a third distracts a salesperson. Two other women then steal merchandise and conceal it in bags before leaving. Upper Merion police reported that the women hit the Apple Store in the King of Prussia Mall Jan. 3 and Jan. 4. They’re thought to be the same culprits in similar heists at Apple stores in Lower Merion, Willow Grove and Philadelphia. In King of Prussia, the suspects made off with two iPad Airs and 20 iPhones. (Source pottsmerc.com)

Three men arrested in theft of $3,000 worth of baby formula from A&P in Mahwah, NJ  Police said the three men pushed shopping carts through the A&P market on Franklin Turnpike shortly before 7:30 p.m., filled up the carts with the product and rushed out of the store without paying. A supermarket employee in the parking lot tried to stop the men, police said, but was injured when one of them punched him in the face. (Source northjersey.com)

Fresno Police Career Criminal Auto Theft unit makes Cargo/ Truck bust  Fresno police believe that they may have helped curtail a theft ring involving big rigs, trailers and the products they carry after a repeat offender was taken into custody Wednesday afternoon in southwest Fresno. Arrested was Mario Perez, 39, was detained near after detectives watched a trailer containing cereal that was taken Wednesday morning west of Highway 99. (Source fresnobee.com)

“Protection 1 is proud to be sponsoring the D&D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight
 

New ChainLink Research Report Assesses
Surge in Retail RFID Adoption

Improved Inventory Accuracy Number One Driver for Implementation Today

NEUHAUSEN, Switzerland — January 13, 2014 — Tyco Retail Solutions (www.tycoretailsolutions.com), a leading provider of retail performance and security solutions, today announced the results of a new, sponsored ChainLink Research report: Use Cases Driving the Current Surge in RFID Adoption. The ChainLink Research team surveyed and interviewed over 120 retailers from the Americas and Europe to explore the resurgence of interest and substantial growth in the use of RFID in retail. When asked to rank the three top reasons for implementing RFID now, retailers noted:

1. Improving inventory accuracy
2. Reducing out of stocks (OOS)
3. Increasing on-floor availability

The report describes the improvement opportunity, as measured by previous research: When compared to traditional manual bar code scanning, RFID enables cycle counting to be done up to 25 times faster. Frequent, accurate cycle counting improves inventory accuracy, typically by 20% - 30%, allowing a number of retailers to achieve 99% inventory accuracy. This enables replenishment alerts to be reliably generated, which decreases out-of-stocks, typically by 15%-30% and increases on-floor availability. The research revealed that almost all of the retailers that are progressing with widespread RFID rollouts have seen a sales uplift in the categories where they implemented item-level RFID. This was primarily due to a reduction in out-of-stocks, driven by dramatic improvements in inventory accuracy that RFID brings.

According to Ann Grackin, CEO of ChainLink Research, “RFID has come a long way in the last few years. Standards have been established. Prices for systems and tags have plummeted. RFID technology has become much more reliable. Software applications that can be integrated into retailer IT systems and that are user-friendly at the store level are now available. There are many more experienced implementers, technologies have evolved into a complete solutions approach and technology providers and systems integrators have considerably greater experience with retail and integration with operational systems.”

Many of the challenges traditionally associated with RFID have been addressed by advancements in technology. This emphasizes the importance of selecting the right solution and experienced RFID implementation partners who have faced, understand, and overcome the challenges from the ‘physics of RFID.’

The report describes the statistics and details from the survey, including why retailers are implementing RFID now and how they are using the technology. While RFID is primarily gaining adoption for inventory management applications, when retailers were asked to list all the RFID use cases they envision being implemented in their chains in the future, loss prevention and specifically RFID at the store exit, surfaced as the top response. In most cases, this anticipated use of RFID for Loss Prevention is in combination with an RFID for inventory and replenishment. However, results indicate that retailers are investigating how RFID technology can provide item-level shrink visibility not available until now.

As RFID implementations are evolving, the research team also sought to learn more about lessons learned from projects that stalled or were cancelled. When asked why an RFID program was cancelled or halted, respondents cited lack of well-defined use cases, lack of executive support, and other competing business priorities as their top reasons. This finding underscores the importance of selecting use cases and deployment plans that yield the most rapid ROI, so that benefits are large enough to win against competing uses of capital and other initiatives that consume management attention.

One common thread among successful implementations is they usually start with the area of fastest ROI. According to the report, for most retailers, this is a focus on products with “High Mix Complexity,” such as size/color/style -intensive items in apparel and footwear, inkjet cartridges, certain cosmetics, fragrances, and certain sporting goods. What these categories have in common is the need to keep many different variations on display, so that when a customer walks in the door, the right product, and color and size, is in the right place at the right time. The primary driver here is an increase in sales resulting from on-floor inventory availability and out of stock reduction. RFID helps increase inventory accuracy and timely replenishment alerts to drive these results.

“Recently, retailers like Macy’s, Walmart, Saks and others have implemented RFID on billions of items. As a result, they are realizing a sizeable operational, financial, and customer satisfaction advantage over competing retailers who are not using RFID. If you are one of those competing retailers, you should probably be taking a serious look at implementing RFID now,” Ms. Grackin concluded.

Learn more about this new report, "The ROI for RFID in Retail."

Contacts:
Sarah Murray
Attune Communications
+1 (781) 378-2674
sarah@attunecommunications.com

 

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10 Scientifically Proven Ways to Be Incredibly Happy  We know that if you are happier, you will probably get more done! Sometimes it's just so hard to be happy at work if you've had a bad morning, or didn't get enough sleep but try using these ten science-backed ways to improve your mood! They don't take much! (Aging won't make you grumpy)

How to Get the References You Need to Land the Job You Want  You can say all the nicest things on your resume, but they don't have the same effect as do the things that others say about you. That is far more important. Making sure your professional references are ones who will give you good reviews is key, so make sure you choose these people wisely. Follow these steps to help you make good decisions. (Contact them first)

Don't Let Your Career 'Just Happen': Plan for the Unexpected  Just as you should plan for the unexpected if you know bad weather is coming, you should do the same with your careers. Things can take a turn for the worse, and you usually don't have much warning when they do, so follow these tips to make sure you are ready for any storm that comes your way! (Welcome change)

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