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January 21, 2013

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Dan Provost, LPC was promoted to VP Global Loss Prevention for Staples Inc.
Dan has been with Staples since 2000 when he was hired as Director Store Operations and Systems. He had several promotions over the years with his most recent title prior to this promotion being VP US Retail Store & Distribution Center Loss Prevention. Before working with Staples, Dan held a few Director positions with Toys R Us. Dan currently serves on the Board of Directors for The Loss Prevention Foundation. Congratulations Dan!

Kevin Plante, LPC was named Director of Loss Prevention/ Financial Reporting and Analysis for CVS.
Kevin has more than 23 years of Loss Prevention experience in field and corporate environments. He is the owner of KMP Security Consulting and is currently the Chairman, Loss Prevention for the Retailers Association of Massachusetts. Prior to joining CVS, Kevin was the Manager of US Retail Loss Prevention Operations at Staples for over 13 years. Prior to that Kevin held Loss Prevention positions with Pep Boys, BJ's Wholesale Club, and Caldor. Congratulations Kevin!

2012 survey indicates the cost of retail crime rises to $2.5 billion in the UK.  British Retail Consortium’s Director General Helen Dickinson says survey points to more serious, organized offending and declining retailer confidence in police. The overall cost of retail crime in the UK has soared by 15.6% in a year to 1.6bn pounds ($2.5bn usd) as the sector is targeted by serious, organized criminals. But The British Retail Consortium's Retail Crime Survey 2012 pdf, reports that the proportion of shoplifting incidents reported to police has fallen to one in eight, suggesting that officially reported crime could be the tip of the iceberg. (Source retail-week.com)

LERPnet just passed 216,000 retail crime records  LERPnet 2.0 provides an industry data sharing platform for retailers to report, share, and analyze their retail theft and critical incident data. It is designed to be the national standard for sharing retail crime information in a secure and confidential manner. Incident details may be shared with law enforcement while retailers take advantage the many system tools including: automated alerts and recent activity notifications; intelligent link-analysis; investigation collaboration tools; full text search capability; and advanced system reporting.

Consumer confidence falls in January. 
Consumer confidence fell in January to a one-year low, according to the Thomson Reuters/University of Michigan consumer sentiment index released Friday. The month’s preliminary index fell to 71.3, the lowest since December 2011, from 72.9 in December. Economists had forecast the index would rise to 75. (Source sfgate.com)

Shopko names Jill Soltau as president. 
Shopko announced that Jill Soltau has been promoted to the position of president and CMO. Soltau joined Shopko in 2007 as SVP and GMM apparel and accessories. In 2009, she was promoted to EVP and CMO. Prior to joining Shopko, Soltau held several senior level positions in merchandising, planning and private brand at Sears and Kohl's department stores. In her expanded role, Soltau will continue to oversee Shopko's merchandising and product development, while assuming responsibility for marketing, e-commerce, inventory management and supply chain departments. (Source fibre2fashion.com)

IKEA plans approved for new store in India.  The Overseas investment board approved Ikea’s plan and moves them into the first place in the rush to set up foreign retailers in India. The company plans to invest as much as 1.5 billion euros to open 25 stores in India, according to a government statement in June. India’s rules require foreign-owned retail companies to locally source at least 30 percent of the value of goods sold. (Source bloomberg.com)

Best Buy partners with Listia to offer customers a chance to trade and upgrade. 
Listia has been around for three years, based in California the site offers the consumer a chance to trade in old or unwanted merchandise for Listia credits which can be used to purchase other site users merchandise or new products. The site claims to have assisted over 2 million customers. (Source retailingtoday.com)

Brooks Brothers and other Luxury retailers want to return to “made in USA”.  Brooks Brothers is way ahead of the curve with 70% of its men’s suits made in a Massachusetts factory, 100 percent of its ties in New York and 15 percent of its shirts in North Carolina. Brooks Brothers is looking to increase its shoe and accessories manufacturing back in the United States. Other retailers spoke at the National Retail Federation’s Big Show last week about increasing product lines of ‘made in USA’ goods. (Source columbian.com)

Grocery Wars in Philadelphia; Bottom Dollar plans to open 17 new stores in the market.  Bottom Dollar, a discounter headquartered in Salisbury, N.C., entered the Delaware Valley grocery wars in July 2010 with plans to open at least 17 stores in the area. Many analyst say with the push of Target and Walmart into the grocery business, the Delaware Valley is oversaturated with grocery stores, Bottom Dollar disagrees. (Source phillyburbs.com)

Anonymous hackers target Latin America; Mexican National Security Networks. 
This is not the first time Anonymous has attacked the National Security of Mexico. The group was responsible for hacking sites of the ministry of mining a few years ago. The hacker collective says it stole files from Mexico’s Secretariat of National Defense (SEDENA) and took down several government Web sites to show its solidarity with the Zapatista National Liberation Army (EZLN). The SEDENA site was replaced with the EZLN manifesto for two hours. (Source securitymanagement.com)

Secret Service tracking well made counterfeit $100’s in 20 states.  “High Grade” counterfeit money is the focus of the Secret Service in a 20 state operation. The high quality note passed the marker test, had the hologram, watermark, magnetic strip and correct paper fiber. Police in Georgia recently found the $100 bills used to purchase a $4700 money order. (Source bdtonline.com)

Counterfeit Goods continue to thrive in Bangkok, with the help of government employees seeking payoffs.  Two days prior to a counterfeit bust, a store owner was told to move her counterfeit merchandise back to her home for a few days. The Department of Special Investigation would later find nothing in the raid that followed. (Source bangkokpost.com)

Fake iPhones make their way to Russia, find themselves in a crusher.  The video shows 127 very convincing fake Chinese iPhone 4 and iPhone 4S devices being crushed by an excavator in a scrap yard in Russia. The Chinese importer did not have the proper paperwork to indicate the $36,000 of phones were not fake, so they were destroyed. The man was also fined $65. (Source macworld.co.uk)

Attempted shoplifting causes Walmart evacuation in Greenville, South Carolina. 
Shoppers were evacuated from a Walmart in Berea while police investigated rumors of a man with a gun inside the store Sunday afternoon. Greenville County deputies said an employee saw a man in an electric wheelchair with something that looked like a gun. Employees at the store calmly asked customers to leave the store about noon Sunday so deputies could search the store. Deputies said an investigation found that the man took an Airsoft BB rifle out of the box, and attempted to leave the store without paying. Customers were forced out of the store for about 20 minutes while deputies searched the store. There was no word on an arrest or charges in connection to the incident. (Source foxcarolina.com)

Man falls 10 stories from Mall Parking structure in San Antonio.  Police say a man has accidentally fallen 10 stories to his death from a parking garage in Rivercenter Mall parking garage in downtown San Antonio early Sunday morning. The man, whose name has not been released, was found in a narrow passageway between the garage and another structure around 12:45 a.m. Sunday. The garage is located near San Antonio's famed River Walk. Investigators who interviewed witnesses who had been with the man believe he was intoxicated and probably went over the edge accidentally. The incident is still being investigated. (Source kens5.com)

Time bomb goes off at a shopping mall in Greece, two security guards injured. 
Athens police are investigating the explosion that injured two security guards at a mall on Sunday morning. There was no immediate claim of responsibility for the bombing, the latest in a string of violent attacks. Two warning calls were made to local media about 50 minutes before the blast, leading authorities to evacuate people from the four-story mall in the Maroussi suburb. (Source reuters.com)

Suspect tries to steal a register from a Cincinnati, OH Walgreens.  The suspect first tried to walk out with the Pharmacy register when grabbed by the manager the register fell and the suspect pulled a knife, grabbing what cash fell from the register and fled. The suspect is still at large. (Source wcpo.com)

A Dollar General employee held at gunpoint and robbed in South Carolina.  Two suspects held a Dollar General employee at gunpoint Saturday night at the store on East River Street in Anderson. The employee, a man, was walking the perimeter of the store at 9 p.m. when the store closed. According to the Sheriff's Office, two suspects pointed guns at the employee, who said the men confiscated his wallet and asked him to unlock the store. (Source independentmail.com)

Burglars smash a Verizon store in North Miami.  A North Miami Beach cell phone store was burglarized early Saturday morning after a pick-up truck was driven through the front of the shop according to North Miami Beach Police. The burglary happened at the Verizon Wireless store at 14744 Biscayne Blvd. just before 5 a.m. The truck drove all the way into the lobby area, damaging the counters and display cases. (Source wsvn.com)

A truck crashed through the front window of a Kwik Stop convenience store in Waterloo, Iowa.  Thieves apparently targeting an ATM and lottery machine rammed a truck through the front windows on a Kwik Stop store. The lottery machine was destroyed in the crash and it appeared the thieves grabbed the contents. The ATM machine was damaged but unopened. (Source wcfcourier.com)

Two suspects arrested following a $2.5 Million jewelry robbery in Port of Spain. 
One of the suspects is 18 years old and was caught just minutes following an armed robbery of Khan’s Jewelry Store Saturday afternoon. Police were conducting an anti-crime exercise in the area and responded to the robbery alarm in just minutes. The second suspect is still at large. (Source guardian.co.tt)

Brazilian designer’s robbery turns into his new Advertizing Campaign.  Back in December, video captured the owner’s store being stripped of merchandise by thieves; the second burglary in the last 30 days. Rony Meisler, the owner is a little upset that police have yet to capture even one of the suspects, so he decided to put the surveillance video to good use. As the thieves drive off, the caption declares: "Hurry! Why are people doing such crazy stuff for Reserva?" (Source guardian.co.uk)

Last week's most popular news article-

14 retailers named in Fortune’s 2013 Top 100 Companies to work for.  
#5 Wegmans, #16 The Container Store and #17 REI top the list. (Source cnn.com)
 

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eBay Supported Investigation Leads to Jail Sentences for security guards that stole 20,000 pounds in merchandise from a Retailer

Two security guards have been jailed for a scam involving the sale of thousands of pounds worth of goods stolen from a retail store where they worked. Leicester Crown Court reported that the "major player" who flagrantly helped himself to 20,000 pounds worth of electrical goods and computer games, was jailed for two years. Working with eBay’s Global Asset Protection Investigators, much of the stock was proven to have been sold on eBay by an accomplice from their home. Click here to read the full article.

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ORC News
 
Three arrested in ORC ring in Nevada.  
Sparks Police said the three suspects had started with smashing a showcase and stealing keys from a Target store. When the keys failed to work in another area Target store’s showcase the thieves tried a drill. When that failed they kicked in the showcase stealing 11 iPads. (Source ktvn.com)

Phony credit card number scam artists hitting for thousands.  Police believe the thieves are purchasing the stolen credit card information from clerks or trading the information on the internet. Either way the thieves are cashing in on thousands of dollars of easy cash. (Source wbay.com)

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Vendor Spotlight
Detex

Now offering Battery Powered Door-Propped Alarm EAX-300

(January 2012) – New Braunfels, Texas Detex Corporation now offers the Battery Powered Door-Propped Alarm EAX-300 that sounds an alert when a secured door is propped open. It provides a low-cost security solution because it requires no electrical connection and is quick and easy to install.

“Propping can defeat the whole security system, but some customers hesitate to install a wired alarm because of the electrical connection requirements,” said Ken Kuehler, national accounts manager for Detex Corporation. “The battery powered alarm is a practical solution that’s especially useful in retrofitting situations because it saves money as well as space.”

The EAX-300 can be field-set for door-open times ranging from one second to two minutes, with a 15-second default. A 100-decibel alarm alerts employees, then silences when the door is closed so there is no waiting for a key-holder to arrive. A 9-volt battery with low battery/LED alert powers the alarm. Accurate installation is foolproof, with a patented plastic template that indicates alignment with the internal magnetic door contact. Weatherized models are available for outside doors.

“Of course, Detex also offers hard-wired alarms,” said Kuehler. “But customers who have very tight budgets or unusual installation problems really like this battery powered option. They also appreciate the energy savings on HVAC losses that result from doors propped open for long periods of time.”

For more than a century, Detex has earned the trust of architects and owners who rely on Detex products for the safety and security of people and property. A USA company,Detex designs, manufactures, markets and ships products around the world from New Braunfels, Texas. Detex is known for life safety and security door hardware, loss prevention and architectural hardware, integrated door security systems, and guard tour verification.

To learn more about the new Battery Powered Door-Propped Alarm EAX-300, visit www.detex.com/Product.aspx?id=4802 or email marketing@detex.com.

Contact:
Ken Kuehler
Detex Corporation
830-629-2900 Ext. 4308
kk@detex.com

 

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Humbleness

By Jerrod Smelker
Department Manager of Loss Prevention and Safety
Lowes

as published on August 3, 2012


Being an LP professional we are a proud group. We take pride and have honor in what we do each day. We are problem solvers, trainers, investigators, counselors, educators, number crunchers, speakers and thinkers. It is how we do these things and conduct ourselves that define us as true LP professionals. Of all the traits and skills we have and use perhaps one of the most important is being humble.

It is my sincere belief that within the LP profession there is no room for egos and selfishness. There is however a great deal of room for being humble. Humbleness is a trait that is learned throughout your lifetime through trial and error, lessons learned and walking in other's shoes. The hope is that you have it prior to becoming an LP professional; however luckily it can be ascertained while in the LP positions.

If you are truly able to understand and embrace what being humble is, you will then be able to appreciate and be compassionate and supportive when it comes to peers and those you encounter within your day to day responsibilities. Allow yourself to better appreciate and recognize those around you and you become a student of life and all that it has to offer. If you abandon any egotistical attributes and selfish wants and needs, you will find that those around you have quite a bit to offer.

We need to always remember that there will always be someone else out there who knows more than us, has done more than us, has more experience and can teach us something. Along with that we need to remember that to someone else, we are that person who knows more and can help to educate them.

Whether you know it or not there are most likely people you work with that are enamored with you and your position. They wish they were in your shoes at times because to them, you and what you do is a bit of a mystery and looks prestigious. If you open yourself up to them you will be surprised at what you may find and learn.

Use humbleness to grow in your personal life and your professional life. You will come to find that being humble will change the way you hear people, see things, act and react to the world around you. You will find that you will be rewarded professionally, mentally, physically and emotionally.

 

10,000 lb. pull force - Detex

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Dan Provost, LPC was promoted to VP Global Loss Prevention for Staples Inc.
Kevin Plante, LPC was named Director of Loss Prevention/ Financial Reporting and Analysis for CVS.
Samuel Charles was promoted to Area Loss Prevention Manger for Lowe's Companies.

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12 Tips for Overcoming Your Fear of Change at Work   "The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown." H. P. Lovecraft wrote those words in the 1920s, but they still hold true today. Many of us desperately crave change at work, and yet we’re uncomfortable and terrified when it occurs. But change is inevitable, so you’ll need to learn how to overcome those fears. (Be flexible)

5 Tips for Facing Change at Work   Most people can recall dozens of situations when they experienced change while on the job. Whether it's converting from one software system to another, relocating to a new office or adjusting to new or revised protocols, change is inevitable. For employees left in the wake of change, it can be difficult to set aside their frustrations and anxiety to adjust to challenging new situations. (Embrace it)

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How to Ace the 50 Most Common Interview Questions  Recently Glassdoor released a list of 2012's most oddball interview questions. The moral of the story was that job seekers need to anticipate less conventional questions. However, most companies will ask more common interview questions, so it's important to be prepared for these too. (Your strengths?)

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Tip of the Day
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A career spans over 30 years and while it seems to start out slow, inevitably it goes by like a speeding bullet. Therefore, the objective has to be to have a plan and think about your career as an investment with the strategy being to maximize your investment and manage your plan proactively. Everyone agrees that education is the #1 vehicle and performance is the fuel that provides the distance. But regardless of how far you go, the real importance is what you do, how you did it and how many you helped!

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