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January 29, 2014

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News Brief
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Chris Nielsen was promoted to VP Human Resources Retail for Family Dollar. Chris has been part of the Family Dollar team since 1998 and most recently was their VP of Loss Prevention, before taking on this new role. He earned his Bachelor of Science degree in Criminal Justice from Truman State University. Chris has been a lifelong loss prevention executive and we wish him good luck in his new role. Congratulations Chris!

Attorney General: Justice Department will track down thieves in Target data breach  Attorney General Eric Holder says the Justice Department is committed to tracking down the thieves who stole information from millions of customers of Target Corp. In an appearance Wednesday before the Senate Judiciary Committee, Holder said that the government also will hunt down any people and groups that exploit the stolen data through credit card fraud. (Source startribune.com)

Former Raley's Advertising Director Gets Nearly 4 Years For $3M Kickback Scheme  A former Northern California supermarket chain executive has been sentenced to three years and 11 months in prison in connection with a kickback scheme that cost the supermarket chain more than $3 million. Authorities say in one scheme, Magana had paper and printing companies that provided services to Raley’s pay commissions to a co-conspirator, who then kicked money back to him. He allegedly hid the commissions by listing them as additional charges on invoices from the companies. Those invoices were paid by Raley’s. (Source scramento.cbslocal.com)

Man claims to be armed at Westfield Montgomery Mall - apprehended last night
A man who claimed that he was armed was taken into custody Tuesday evening at a shopping mall in Montgomery County, authorities said. Police determined that the man was carrying no weapons, but the timing of the incident at Westfield Montgomery Mall provoked concern. It came days after three people were shot and killed Saturday at a mall in neighboring Howard County. In addition, the incident came on a night of special security precautions for the President Obama’s State of the Union address. (Source washingtonpost.com)

Expanded Apple Touch ID payments can succeed, expert suggests  Apple CEO Tim Cook addressed using the Touch ID to expand the mobile payments market at the company's quarterly earnings call on Monday, a move that could allow consumers to make a wider variety of purchases by simply scanning a fingertip. (Source scmagazine.com)

Target announces nine new stores in Canada

Conn’s announces four new stores

Security provider Feedzai enters U.S. market
Feedzai, a data science company that uses real-time, machine-based learning to prevent fraud, it is now available in the U.S. market. With its foray into the U.S. market, Feedzai will begin selling to payment networks, banks and retailers to prevent fraud in omnichannel commerce. (Source chainstoreage.com)

9,600 of Hawaii shoppers may be impacted by Neiman Marcus data breach  Businesses are required by Hawaii law to notify customers of any security breach involving personal information following discovery of the breach. Hawaii law also requires businesses to notify the Department of Commerce and Consumer Affairs’ Office of Consumer Protection about the breach without unreasonable delay as well as information on the timing, distribution and content of the notices sent by the business to potentially affected consumers. (Source khon2.com)

Super Bowl security net cast wide to protect game and related events  More than 80,000 football fans are expected to brave near-freezing temperatures to attend the New York region’s first Super Bowl on Sunday, and more than 3,000 security guards, 700 cops and hundreds of high-tech gadgets will be on hand to greet them. The $1.6 billion Met Life Stadium in East Rutherford, N.J., where the game will be played, will be the most tightly guarded venue – with a 2.5 mile chain-link perimeter fence and cameras trained on every section and corridor inside. But multiple game-related events planned New York and New Jersey add several degrees of difficulty to the job of keeping fans and participants safe, security experts say. (Source nbcnews.com)

Consumers to spend $12 billion on Super Bowl Sunday, NRF reports  A recent survey conducted by Prosper Insights and Analytics for NRF found that an estimated 181 million Americans 18 years of age or over plan to watch the match-up between the Denver Broncos and the Seattle Seahawks. Those 181 million viewers are expected to spend a total of $12.3 billion — on everything from food, to decorations, to taking the party to a restaurant and/or bar. “As football fans gear up for the most anticipated game of the season, retailers are making sure they have an ample assortment of accessories, décor, athletic apparel items and even new televisions,” says NRF President and CEO Matthew Shay. (Source bizjournals.com)

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Interview Series

Interview with Albuquerque Police Department - Part 3

Featuring Chief of Police Raymond Schultz and Karen Fischer, Strategic Support Division Manager

In this three part series, Chief of Police Raymond Schultz of the Albuquerque Police Department and Karen Fischer, Albuquerque's Strategic Support Division Manager discuss how their public-partnership model emerged and came together to help fight organized crime, how it works, and what the future will bring it. Learn how their model evolved into the highly efficient database sharing and website that helps law enforcement and loss prevention executives fight retail crime.

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Press Releases


Retail Crime News
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Gunmen storm Walmart in northwest Harris County, TX., rob safe and registers  A group of armed suspects robbed the safe and cash registers at a Spring-area Walmart overnight. Witnesses said it appeared the suspects knew exactly where the safe was. They pointed their weapons at employees and forced them to also take cash from the store’s registers. The suspects then fled the scene. No injuries were reported. (Source khou.com)

Rash of Armed Robberies Sweeping Burlington, Camden Counties, N.J. more than two dozen  Officers say the suspects struck several convenience stores in Camden and Burlington counties. One of the robberies turned violent. A robbery spree in South Jersey has police offering a reward tonight. Police say these robbers are targeting the same area, each time showing a gun and getting away with only a few hundred dollars of cash in the drawer — then striking again, sometimes days, if not hours, later. A rash of armed robberies is sweeping Burlington and Camden counties. Nine in recent weeks and now authorities say these men caught on camera from this Country Farms robbery in Maple Shade last week may be behind them all. (Source cbslocal.com)

Robbers turn liquor store into curbside service for pals stealing 100 cases - $45k to $50k worth in Brooklyn  Three pistol-packing crooks turned a Brooklyn liquor store into their a drive-up retail outlet — tying up the workers and then spending the next two hours calling friends and filling their curbside orders, cops said Tuesday. They were taking the liquor in cases out to the cars,” said Brownsville shop owner Geoffrey George. “They were calling their friends on the phone. They were saying, ‘What you want? What you want?’ ” recalled George, who was duct-taped along with two of his workers during the outrageous midnight heist Jan. 20. "There were three of them working inside and three outside. They would set up a set of boxes by the door, and then when a vehicle pulled up, they go out and put it in the car and then come back and set up the next order.” (Source nypost.com)

UK shoplifting gran, 76, went on four-year crime spree 'because she was bored of being old'  June Humphreys, 76, travelled using her free bus pass, pocketing hundreds of pounds of goods by swiping them off shelves and hiding them in her shopping trolley. A shoplifting great-grandmother clocked up a criminal record ‘like a teenage heroin addict’ because she was ‘bored of being old’, a court heard. The pensioner stole clothes, alcohol and even a breast pump during a four-year crime wave because she needed to ‘fill her time’ while living alone. On Monday, Humphreys, from Crewe, Cheshire, was hauled before North Staffordshire Justice Centre where she admitted a string of thefts. But she walked free after being sentenced to one month in prison suspended for a year and was warned if she shoplifts again she will be sent to jail. (Source yahoo.com)

Macy’s Loss Prevention agent’s leg ran over by fleeing suspect’s car in University Hts, OH  A Macy's loss prevention worker was run over at 5:53 p.m. Jan. 21. The employee was in pursuit of a female theft suspect who jumped into the waiting vehicle. The male driver first used the car to knock the employee to the ground and then backed over the man's leg. The victim was transported to the hospital by paramedics. (Source cleveland.com)

Philadelphia Police Searching For Suspected CVS Robber Who Stole Batteries And Struck Clerk  Police say that the clerk saw the attempted shoplifting and stood outside the door, waiting to stop the man from getting away with the crime. A very brave act, but the suspect's reaction was beyond what the employee anticipated; he hit the clerk, police say, and then fled the area in his gray SUV. (Source myfoxphilly.com)

Cracking down on counterfeit fan gear
Selling Super Bowl gear is big business, and so is faking it. Agencies are trying to find unlicensed apparel and shut down those who make it. Sports merchandising is big business, especially around major events like the Super Bowl. A record $17.2 million worth of fake NFL merchandise was seized in the months before last year’s Super Bowl in New Orleans by ICE officials, working with the U.S. Postal Inspection Service, U.S. Customs and Border Protection and state and local police. (Source seattletimes.com)

$100,000 worth of counterfeit goods seized by Homeland Security in El Paso, TX  Homeland Security Investigations conducted operation "Team Player", which ended in the seizure of more than $100,000 worth of sports memorabilia including t-shirts, jerseys and hats in El Paso County. (Source ktsm.com)

Bomb threat shuts down Skowhegan Walmart

Two male suspects hitting multiple Walmarts using emergency exit doors for their escape with loaded carts in Post Falls, Idaho

Massachusetts Man arrested yesterday in connection with a Lowe’s store robbery in Feb 2013; Lowe’s employee threatened with a hypodermic needle, suspect claimed he had AIDS

Suspect identified in Estero, FL Target theft, assault on a Loss Prevention agent

Walmart Associate arrested in Shreveport after loading $1000 on 3 gift cards using another employee’s register code

Three enter Guilty plea in Polo store burglary at the Tanger Outlet Mall in Branson, MO

A Knoxville, TN would-be robber claims to be armed, takes off when store clerk pulls gun

Robberies and Burglaries

Two more armed robberies in Poughkeepsie, N.Y.
3 robberies in 24 hours in St. John's, Newfoundland
Springfield, MA food shop armed robbery last night
Myrtle Beach armed robber of Rite Aid and 2 others identified
Walgreens armed robbery in Bryan, TX.
Smash and grab burglary at gun store in Coweta County, GA
Infinite Wireless store hit by burglary crew who may have hit others in Miamisburg, Oh.
CVS – Robbery – Potomac, MD – Suspect was going to light a tissue box w/ lighter fluid, no injuries
CVS – Robbery – Norristown - Suspect shoplifted then punched a Loss Prevention agent to escape
Dollar General – Armed Robbery – Dayton, OH – no weapon displayed, no injuries
Exxon- Armed Robbery – Lexington, KY- 4th robbery in last few months, 3 suspects in custody
T-Mobile – Burglary – Huntsville, AL – iPhones, Galaxy Notes and Tablets were stolen


ORC News
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$1.1M N.Y. male fraudster gets 5 years Fed. prison time for Disney World Ticket scam  Isaraphanich used stolen credit card numbers to purchase tickets from Walt Disney World, Universal Studios, StubHub, and Ticket Master, which he then sold at a discount. To purchase the tickets and other items, Isaraphanich used software that generated a fictitious caller ID, which allowed him to mask the telephone number that he was using when he called to make the purchases. Between April 2010 and June 2013, Isaraphanich made approximately 1,800 calls using fictitious caller IDs, and used more than 100 stolen credit card numbers to make fraudulent purchases of theme park tickets, concert tickets, sporting event tickets, airline tickets, and products from Apple and Macy's. As part of his scheme, Isaraphanich attempted over $1.1 million in fraudulent credit card transactions, with victims suffering more than $323,000 in actual losses. (Source myfoxorlando.com)

$464k N.Y. female posing as Lowe's IT employee - gift card fraudster hitting Lowe's - gets 4 yr, prison term  35 yr. old Lisa Abellard of Dobbs Ferry, N.Y. called Lowes employees around the country pretending to be from the IT department and claiming there were problems with a register, ask an employee to run diagnostics and do a test transaction. The test transaction would require putting a credit of about $3,500 on Lowe's gift cards which Abellard held. She defrauded Lowe's of a total of $464k. (Source longisland.news12.com)

ID theft duo hitting stores in Ohio, Michigan, and Indiana - 23 times  Stores that were hit include Best Buy, Home Depot, Macy's, Sears, Dick's Sporting Goods, Kohl's, TJ Maxx, and Victoria Secret. Police say that the pair used the stolen information to get store credit cards and then make large purchases. They might also be using a fake Michigan drivers license. Flint and Saginaw are among the Michigan cities where police say the purchases were made. The Oakland County Sheriff's Office and the Farmington Hills Public Safety Department believe that two people are responsible for at least 23 identity thefts that took place in Michigan, Ohio, and Indiana. (Source minbcnews.com)

Elderly man accused of running shoplifting ring is sentenced in Waukesha, WI.  Waukesha man accused of running a shoplifting ring has been sentenced to six years probation. 77-year-old Raymond Hatch faced multiple felony charges of retail theft. Investigators say thieves stole more than $1,500 worth of whitening strips from a Target store in Waukesha. Police say those suspects then sold them to Hatch, who resold the items online. As part of the sentence, Hatch cannot go inside any Walgreens or Target store. (Source fox6now.com)

Egg Harbor Police seeking suspect in Baby Formula theft from Shop Rite  According to police, the unidentified man entered the Cardiff area store with his friend Brian Williams, 40, of Millville. The men loaded 12 cartons of powdered baby formula into a cart and exited the store. (Source shorenewstoday.com)

Indianapolis Police arrest Four after using counterfeit money at T.J. Maxx

“Protection 1 is proud to be sponsoring the D&D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight

Verint Recognized for Technology Leadership,
Innovation and Focus on Customer Engagement

Industry Analyst Firms and Media Outlets Highlight Company’s Analytics
Solutions and Customer Experience Program

Verint Cited as Top 50 Technology Provider to Global Financial Services Companies

MELVILLE, N.Y. - Verint Systems Inc. today announced that it has received multiple recognitions for its Actionable Intelligence solutions, as well as an award for its customer experience program. Further, it recently was named to the annual FinTech 100 ranking. These honors reinforce Verint’s focus on technology innovation and customer engagement optimization.

FinTech 100 Ranking
The FinTech 100 is an annual ranking of the top technology providers to financial services companies worldwide. Announced in November 2013, Verint ranked #44 in this ranking developed by the analysts and researchers at IDC Financial Insights and published in a special report by the editors at American Banker and Bank Technology News.

“Verint’s placement in the FinTech 100 ranking reflects its strength as one of the top global technology providers to the financial services industry,” says Karen Massey, senior research analyst, IDC Financial Insights. “In a market that is continuously balancing financial performance, regulatory and economic pressures, innovation and evolving customer requirements, Verint has proven success as a vendor that can meet its clients’ needs in a very difficult era.”

Customers Rank Verint Speech Analytics Industry-Best
According to the 2013–2014 Speech Analytics Product and Market Report from analyst firm DMG Consulting LLC, Verint was the only company to score a “five out of five” in vendor satisfaction ratings for its Impact 360 Speech Analytics solution. In the industry report that was released in November 2013, Verint received the highest issued rating in each of the following categories: product, implementation, training, speech analytics workshops, ongoing service and maintenance, professional services, innovation, responsiveness to product enhancement request, communications and pricing.

Read more here.


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Chris Nielsen was promoted VP Human Resources Retail for Family Dollar.
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7 Bad Habits that Stymie Success
What does it take to be successful? We know you need to be intelligent, to be able to think creatively and problem solve efficiently, but it also means you have to have the right assumptions about life. Make sure you're not stuck in your thinking, so you don't hinder your success! (Worry about being wrong)

Staying Energized No Matter What: 9 Things You Can Do Every Day  It's a fact, that life is stressful: trying to balance between family, work and personal lives can be hard. Adding various emergencies or obstacles in our way can feel like utter defeat sometimes. To keep yourself going, and energized, try utilizing these nine tips into your daily lives. (Give your brain a rest)

Maximize Your Team's Productivity through Technology  We all have our smartphones, laptops or tablets, and music devices. Instead of pushing them aside, thinking of them as tools that distract you or make you unproductive, try to find ways to grow your workforce by utilizing what this newer technology has to offer. (Use software to help you with tasks)

7 Ways to Set Yourself Up for a Stellar Work Day  Not every work day is going to be full of sunshine and rainbows, but you do have more control than you think as to how your day will go. You just have to make it a purpose. That sounds difficult, but once you try to get yourself to do these seven things, your day could change in an instant! (No soda!)

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Tip of the Day
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Making it new every day and getting energized - pumped up every day can be difficult at times. But it's important to try to find that spark each and every day to make sure you're adding value, getting things done, and motivating the people around you. It's always great to drive home and think - where did the day go because you were so busy and had so many things to get done, which usually means you were pumped up and energized. But it's a terrible feeling when you can't get out of first gear and the day drags on forever. Just remember, oftentimes it's merely mind over matter and you make your own day and, quite frankly, you're also making the day for a lot of people around you and they're looking to you to set the pace.

Just a Thought,
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