The D&D Daily Mobile Edition
LP, AP & IT Security's #1 News Source


'Live in NYC' 2019 Group LP Team Selfies
Reception Honoring NRF LP Council & LP Teams

Members of the Gap Inc.
LP Leadership Team

At the D&D Daily's Live in NYC at the
NRF Big Show Reception - Jan. 15

Pictured, left to right: Jaron Cohen, Ann Yousef, Bryan Peranzo, Chris Nelson, Patrick Eidinger, Richard Giaquinto, Dino Scaccia

Got a picture of your team
on your cell phone?

Send it to us!

Spotlight on Leadership

The Best Leaders Love People

New Podcast with Keith White, EVP of LP & Global Sustainability for Gap

Plain and simple, Keith White loves people. As the Division EVP of Loss Prevention and Global Sustainability at Gap Inc., he lives and breathes making a difference in the lives of his team. In our conversation, Keith shares some of his fascinating career journey, how the ideals of inclusion and belonging apply to teamwork, and why we can look at diversity and differences as opportunities for growth and connection. We also discuss the fundamentals of leadership, why he encourages mentorship, how he deals with challenges, and his principles for high performance.

Key Takeaways:

[3:44] It’s not about just managing people towards a goal or expectation, it’s about making sure they are comfortable and that they feel confident with their training. When we take care of the small fundamentals, it helps us create a platform to jump to the bigger things.

[5:04] A servant-minded approach is that they can always come and ask for help or resources.

[5:54] Loss prevention represented the perfect opportunity for Keith to meld together his two interests of law enforcement and business leadership.

Listen to the podcast here

Moving Up
Sponsored by Agilence
Kurt Glasman promoted to Director of Loss Prevention, Safety, Distribution Centers & Artistree for Michael's
Kurt has been with Michael's Stores since 2007 when he started as a LP & Safety Manager. He's also held other roles such as Operations Manager and Regional Manager of LP and Safety. He also worked at Target as Assets Protection Group Leader and AP Team Leader. He earned his Bachelors of Arts degree in History from University of Wisconsin-Parkside. Congratulations Kurt!

Edwin Rodriguez, CFI named Director of Loss Prevention - Southwestern Division for Sherwin-Williams
Edwin was previously the Regional AP Manager for Follett Higher Education for over a year before taking this new role. Prior, he has held various loss prevention positions including Regional LP Manager for Gander Mountain, and Regional LP Manager and District LP Manager for Kohl's. He also served in the US Air Force Reserve. Congratulations Edwin!

Andrew Crosby, CFI named Corporate Manager - Loss Prevention, Security & Investigations for JW Logistics

Andrew was previously the LP Manager for Amazon. Prior, he held various loss prevention positions for Genuine Parts Company including Division LP Manager and District LP Manager/Area Operations Manager, and AP Manager for Walmart. Andrew also served in the US Army. He earned his Bachelors of Arts degree in Intelligence Studies/Counterterrorism from American Military University, and his MBA in Project Management from DeVry University and his Masters of Arts in Security Management from American Military University. Congratulations Andrew!

Stephen Stroud named Senior Manager Safety and Compliance for Sam's Club
Previously, Stephen was the Compliance, Safety, Asset Protection Operations Manager for Walmart Reverse Logistics for over four years before taking this new role. Prior he was also the Compliance, Safety and AP Operations Manager for Walmart eCommerce and Walmart Logistics. He also served in the United States Army. He earned his Bachelors degree in Psychology from Southern Arkansas University. Congratulations Stephen!

Shawn Leatherwood named Senior Asset Protection, Operations and Safety Manager for Lowe's
Shawn was previously an LP Manager for Lowe's, and also held a DMLPS position for the home improvement store in 2002. Congratulations Shawn!

Submit Your New Corporate Hires/Promotions
or New Position

Top Industry News

eBay's Connect & Collaborate Conference

Wednesday, April 10th, 2019 in Draper, Utah

Please join eBay’s Global Asset Protection team for Connect & Collaborate 2019, our biennial opportunity to host some of the nation's leaders in combatting organized retail crime at the eBay facility in Draper, Utah, just fifteen minutes south of Salt Lake City. The event provides retailers, law enforcement, and eBay an opportunity to "Connect and Collaborate" on challenges, strategies, tools, and solutions related to organized retail crime.

More details to follow, including an agenda and suggestions for travel accommodation.

Please feel free to send the invitation to any Law Enforcement or Retail Investigator that would be interested in attending!

Please send your RSVP by April 1st, with number and names of attendees, to:

The Polar Vortex is Coming - How Much Will it Impact Sales?

Too Cold to Commit Crime
Illinois Cops Warn Crooks to ‘Stay Inside’

An Illinois police department has “canceled” all crime as a result of inclement weather, according to a joking Facebook post.

“Due to the extreme cold and wind, the Westchester Police Department is canceling all misdemeanor and felony criminal activities,” the agency wrote Saturday on Facebook.

“Criminals, please take note, it is too cold to commit crimes,” police continued. “Stay inside and read, watch Netflix, go on the FBI Bank Robbers website and help catch other criminals, anything, but for the love of polar bears, do not go outside and commit crimes.”

Polar Vortex to Grip Midwest With Most Extreme Cold in a Generation
Two of the most dreaded words in a Midwestern weather forecast — “polar vortex” — returned this week, promising life-threatening low temperatures that could shatter records and plunge much of the region into its deepest freeze in decades.

Gov. Tony Evers of Wisconsin declared an emergency and told the National Guard to be ready to help. The University of Notre Dame announced it was closing its northern Indiana campus from Tuesday evening until Thursday afternoon. And in Chicago, city leaders deployed buses as mobile warming centers and offered tips on how to thaw frozen pipes (hair dryers work well, they said, but don’t use an open flame).

Forecasters expect Wednesday’s high temperature (yes, the high) to be minus 14 degrees Fahrenheit in Chicago and Minneapolis. If the forecast holds, that would be Chicago’s lowest high temperature for a single day since officials began keeping records. An expected low of minus 22 was expected to approach, though not surpass, the coldest temperature ever recorded in Chicago. Officials predicted that wind chill readings could plummet to minus 50 in Chicago and minus 60 in Minneapolis.

The vortex, a brutal mass of cold air within strong bands of circulating winds, has spread southward from its normal location near the North Pole in recent weeks, bringing arctic weather to the middle of the United States. Such weather events have become more common in recent years; scientists are not sure why, but some suspect a link to climate change.

Science Says: Get used to polar vortex outbreaks
Could Stick Around for 8 Weeks

By Wednesday morning, one of those pieces will be over the Lower 48 states for the first time in years. The forecast calls for a low of minus 21 degrees (minus 29 Celsius) in Chicago and wind chills flirting with minus 65 degrees (minus 54 Celsius) in parts of Minnesota, according to the National Weather Service.

The unusual cold could stick around another eight weeks, Cohen said. It's not the end of the movie yet," Cohen said. "I think at a minimum, we're looking at mid-February, possibly through mid-March."

Sensormatic Solutions Offers Unified Platform For Retailers at NRF Big Show 2019
Tying it all together for the Retailers - Macy's RFID & Asda's SMaaS
Perfect Examples of Both Ends
Sensormatic: Tyco Retail Solutions announced that it had changed its name to Sensormatic—which, of course, is the brand under which Tyco sold its EAS tags. The company showcased a variety of demonstrations illustrating how RFID can be used to locate specific items, count inventory, enable "buy online, pick up in store" (BOPIS) and "pick to the last unit," and so on. Sensormatic is now offering its TruVue software-as-a-service, and is integrating its RFID, ShopperTrak and security solutions into a unified platform for retailers.

What the CFO's Are Saying & Reading
CFO's Are Saying Its Time to Spend
Companies’ Stated Cash Intentions Merit Skepticism

Hey Solution Providers - Are They Going to Let Them?
Treasury and finance professionals say they'll deploy more of their cash this quarter — but they've said that before, and often.

Will companies at long last begin to spend down their cash holdings rather than let their piles continue to swell, as they’ve been doing for several years?

If you believe what a majority of companies are saying, the answer is yes. But should you believe them? Not necessarily.

“Although it is encouraging that senior practitioners are looking to mobilize their cash, an action long awaited, we can expect that they might not do so,” AFP noted in its first-quarter 2019 survey report. Specifically, the association speculated that the government shutdown could deter their plans.

Indeed, AFP added that the relative willingness to loosen purse strings was “surprising,” given the stock market’s recent turbulence and “political tensions running high” in Washington. Likely contributing to the positivity were strong employment numbers and positive effects from the Tax Cuts and Jobs Act, AFP speculated.

SHRM Urges Employers to Consider Applicants with Criminal Histories
NRF Commits To 'Getting Talent Back to Work' Initiative

The Society for Human Resource Management (SHRM) and Koch Industries have launched Getting Talent Back to Work, an initiative encouraging individuals and their organizations to pledge that they will give opportunities to qualified job applicants with criminal backgrounds.

The initiative calls for HR professionals, hiring managers, executives and their organizations to pledge that they will consider job seekers with criminal backgrounds, and it is open to all organizations. Companies and trade associations representing more than 50 percent of the U.S. workforce have committed to the initiative, including the U.S. Chamber of Commerce, the National Restaurant Association, the National Retail Federation, the American Staffing Association, SHRM, Koch Industries and Dave's Killer Bread Foundation.

"Not only is it the right thing to do—to give a deserving person a second chance—but it is becoming imperative as businesses continue to experience recruiting difficulty at an alarming rate."

Amazon finds zero false positives in Rekognition testing
and takes issue with bias report

Accusations that Amazon provides inaccurate facial biometric technology and lacks appropriate concern over the ethical and social concerns about facial recognition are not properly grounded in fact, the company says in a blog post responding to a recent research paper and newspaper article. Amazon says it is “acutely aware” of concerns about the technology, and “highly motivated” to improve it on an ongoing basis, AWS General Manager of Artificial Intelligence Dr. Matt Wood writes, in response to controversy generated by a follow-up study on bias in various facial biometric algorithms by Joy Buolamwini.

Amazon’s primary objection to the findings is that facial analysis is being used as a proxy for Amazon Reognition, even though it is a separate service that uses different underlying technology and training data. Wood also notes that the confidence threshold used for the research is not included in the available information, and argues that the use cases for facial analysis include searches which produce all possible matches, while for law enforcement use cases of Rekognition the confidence threshold should be set to 99 percent.

A new version of the Rekognition algorithm was launched in November, which is not the version used by Buolamwini, according to Wood. In internal testing of 12,000 images from six ethnicities, Amazon “found no significant difference in accuracy with respect to gender classification.” The company also matched images from parliamentary websites against the Megaface dataset with Rekognition at a 99 percent confidence level, and found zero false positive matches.

Potential risks associated with facial recognition are acknowledged in the post, which also says Amazon suspends customers’ use of the service if they are found to be using it irresponsibly or infringing civil rights. The company remains optimistic about the benefits the technology can deliver, however, such as for finding missing children and providing better payment authentication, and points out that no misuses of Rekognition by law enforcement have been reported yet.

IBM launches public data set to further research into diversity and facial biometrics
IBM has announced the launch of a new data set specifically created to further research into, and ultimately the development of fair and accurate facial recognition algorithms by both the company and the broader artificial intelligence community. The announcement was made in a blog post by IBM Fellow and Manager of AI Tech Dr. John Smith, explaining the data-driven deep learning methods that are a strength of the technology can also be a weakness without sufficiently robust and diverse data sets.

Are Your Tech Hubs Secure?
US Charges Huawei With Stealing Trade Secrets From T-Mobile
Acting AG Announces Security Related Criminal Charges

First, I am announcing that a grand jury in Seattle has returned an indictment that alleges 10 federal crimes by two affiliates of telecommunications corporation Huawei Technologies. According to the indictment, in 2012 Huawei began a concerted effort to steal information about a robot that T-Mobile used to test mobile phones. In an effort to build their own robot, Huawei’s engineers allegedly violated confidentiality and non-disclosure agreements with T-Mobile by secretly taking photos of the robot, measuring it, and even stealing a piece of it.

Editor's Note: Literally caught stealing from T-Mobile, a fellow retailer puts this type of IP theft in our backyard so to speak and with all the tech hubs retailers are operating, it's not far-fetched to imagine IP theft occurring in those locations either. Have we as an industry really clamped down on that aspect of security? One has to wonder how easy it would be for a pro, especially if they're from a third party partner.

FTC Imposes Conditions on Staples’ Acquisition of Office Supply Wholesaler Essendant Inc.
Staples, which is owned by the private-equity firm Sycamore Partners, will establish a firewall separating Staples’ business-to-business sales operations from Essendant’s wholesale business, under the settlement order with the FTC. This firewall will restrict Staples’ access to the commercially sensitive information of Essendant’s customers.

Staples is the largest vertically integrated reseller of office products in the United States, and one of only two retail office supply superstores in the United States. Essendant is the largest U.S. wholesale distributor of office products, including sales of office products, janitorial products, breakroom supplies, technology products, office furniture, and industrial and automotive products. It sells a range of office products to office supply resellers and owns a network of distribution centers and trucks.

In a complaint filed along with the proposed consent agreement, the FTC alleged that Staples competes with Essendant-sourced independent dealers to sell office supplies to mid-sized business customers. As a result of the acquisition, Staples would have access to commercially sensitive business information on Essendant’s reseller customers, and those resellers’ end customers, which could allow Staples to offer higher prices than it otherwise would when bidding against a reseller for an end customer’s business.

NLRB Scales Back Employee Protections
Fewer employees—unionized and nonunionized—will be covered by the National Labor Relations Act due to a recent National Labor Relations Board (NLRB) decision limiting the definition of what constitutes "protected, concerted activity." The board also suggested that it may continue to chip away at the definition in coming decisions.

Government Shutdown Cost U.S. Economy $11 Billion, C.B.O. Says
The five-week federal government shutdown took a significant economic toll, costing the United States economy $11 billion, with nearly a quarter of that total permanently lost, the Congressional Budget Office said on Monday. The figures are the first official projection of the economic effects of the longest federal shutdown in history, and they show that its cost was nearly double the $5.7 billion request by President Trump for a border wall that fueled the impasse. That is enough to reduce first-quarter growth by about 0.4 percentage points.

Federal Shutdown
Department of Justices Press Releases Stopped During Shutdown

They've started back up now. Which did impact a number of the larger corporate cases not being reported on. Now the Daily also has a couple of sources inside the DOJ that weren't allowed to comment on actions during the shutdown. All is back up and running.

Senior Director of Global Digital Loss Prevention & Fraud Posted For Nike in Beaverton, OR
As the Senior Director of Global Digital Loss Prevention & Fraud, you will provide direction for payment risk mitigation in our digital business including fraud risk management. You will be responsible for ensuring our resources and capabilities are properly aligned to the implementation of key priorities, as you develop and implement digital commerce risk management strategies to appropriate tolerance levels based on advanced data metrics and trends. You will maintain industry knowledge of digital commerce payment risk trends, performance drivers and the latest developments in fraud protection resources. You will provide recommendations for and implement necessary fraud prevention solutions and strategies in our digital commerce business.

Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.

Director, Security for Turner Broadcasting - Based in Atlanta, GA
Responsibility for the organization and direction of CNN's International Field Safety & Security Operations and High-Risk Training. These programs focus primarily on employee protection in high risk areas and crisis response plans in the event of any security emergency. This position will liaise directly with designated CNN International Executives for those responsibilities affecting CNN's International Newsgathering & production efforts. Assist with the development of policy and procedures for CNN Security programs outside the US Ensures all required training is provided to personnel routinely required to go into high risk areas and maintain appropriate record of such training.

Turner is a division of WarnerMedia along with our sister companies, HBO and Warner Bros., delivering brands like CNN, HLN, TNT, TBS, Adult Swim, Cartoon Network, Turner Sports and more.

E-Verify Is Back Up, Expect Processing Delays

Target rolls out in-store contactless payments

LuLaRoe sued on pyramid scheme allegations

GameStop shares crater after the game retailer abandons plan to sell the company


All the News - One Place - One Source - One Time
The D&D Daily respects your time
and doesn't filter retail's reality

Spotlight on FaceFirst

Five Reasons Why More Retail Chains are Set to Use Face Recognition

By Jesse Davis West, Director of Content Marketing, FaceFirst Face Recognition Software

An ever-increasing number of big box, grocery stores, pharmacies and other retailers are using face recognition technology to radically reduce shrink and prevent violence. This increased adoption lines up with D&D Daily publisher Gus Downing’s 2017 prediction that face recognition is on “an inevitable path to retail adoption.” Based on the momentum we see in the industry, all major retailers will be using face recognition to improve security as well as customer experiences.

From speaking to our customer base, here are five key reasons why hundreds of store locations across the U.S. have installed facial recognition technology.

Face recognition offers something that no other retail security technology does: the ability to prevent crimes from happening. At FaceFirst, we do this by instantly recognizing the moment documented organized retail criminals enter a retail store and alerting in-store security. Retailers tell us that it’s far safer and more effective to offer customer service to these criminals, thereby preventing the crime, than hoping that you catch them in the act.

Facial recognition offers the fastest and most significant return on investment of any retail technology. Our system begins paying for itself on day one. The moment our customers populate their facial recognition database with images of dishonest customers, they can begin preventing crimes. Every time our facial recognition system recognizes a dishonest customer, it instantly alerts loss prevention professional, empowering them to prevent a crime. By allowing loss prevention to prevent retail crime instead of simple reacting after crimes have occurred, our system can quickly and dramatically impact external shrink. Our customers often see a payback on their initial investment in less than six-months, and after 1-2 years see an ROI that vastly exceeds any other retail security technology.

According to The D&D Daily, there were over 424 violent deaths at retail stores last year, and this year has seen a marked increase in violence so far. Our customers have seen a steep correlation between theft prevention and violence prevention. It makes sense, since violent retail incidents usually occur after a dishonest customer steals merchandise. But our customers often deter these individuals from stealing by closely monitoring them and offering them what I call “aggressive customer service.” This has resulted in up to a 91% reduction in violent incidents.

Read more here

Solution Providers Be Warned
Amazon Fear Is Driving Retailers to Microsoft's Cloud
Grocery Chains Ditching Amazon's Cloud Services - Daaa

Editor's Note: Hey Solution Providers - Think these retailers want to integrate with your data if you're using Amazon's web services? Read on! A word to the wise about integration and fear of the back door.

Microsoft Azure is reaping the benefits of a large and growing movement by the companies competing with the e-commerce leader.

Microsoft has just signed a three-year agreement with supermarket chain Albertsons that will make Microsoft's Azure its preferred cloud-computing platform. One of the considerations mentioned by the grocer for choosing Azure over rival Amazon.

Albertsons joins a growing list of recent large cloud wins by Microsoft, as retailers and supermarket chains seek refuge in the system of a company that isn't actively competing for their customers.

Amazon's increasing expansion into the grocery business was among the reasons cited by Albertson's for the move to "modernize its infrastructure and in-store experiences," according to the report. Azure was the clear choice due to its track record with large enterprises, big retailers, and the technical capabilities of its cloud.

Earlier this month, Walgreens Boots Alliance signed a massive seven-year deal with Microsoft, which will result in the majority of its information technology infrastructure moving to Azure

Kroger also recently inked a pact with Microsoft to develop digital know-how that would underpin a futuristic grocery store.

Protecting Their Turf

Each of the companies cited above has a vested interest in the fight with Amazon, and all are increasingly wary of empowering their rival by paying for its services.

Meanwhile, Amazon's increasing focus on groceries and its recent interest in pharmacy operations and the healthcare market show why these retailers are rightfully concerned about increasing competition from the e-commerce giant. It also illustrates that retailers are accelerating their digital transformation to better equip them to take on the internet powerhouse.

Angry Shareholders to Seek Proof of Prudent Cyber Tactics
Yahoo Board Pays $29M For Shirking Cybersecurity
Senior executives, along with members of the board, are more vulnerable to charges of shirking fiduciary responsibilities now that top leaders at the former Yahoo Inc. agreed to pay $29 million to settle claims from shareholders who accused them of such violations, reports WSJ Pro Cybersecurity’s Adam Janofsky.

Shareholders, in a lawsuit filed a year ago, alleged that Yahoo leaders knew about data breaches at the company far earlier than they let on and didn’t take steps to mitigate or stop harm. The monetary settlement is a first for this kind of lawsuit, Mr. Janofsky reports, and could open the way for similar lawsuits against companies after they report breaches. Top corporate leaders should be able to prove they have taken the right cybersecurity precautions at their companies and stay involved in cyber planning and response.

Shareholder lawsuits following data breaches at other companies have resulted in changes to corporate governance and cybersecurity policies. The Yahoo settlement is the first time such a lawsuit has brought about a monetary payment, said Mr. Owens.

The biggest takeaway is that you need to protect yourself. This settlement is going to encourage lawsuits even when the leadership has done what they need to do. They need to have a good defense against claims that they didn’t act prudently. So directors and officers must have a good cybersecurity protection plan in place, be aware of what’s going on in the cybersecurity program, and involve themselves in that process.

Authorities Seize Darkweb Marketplace - Committed $68M in Fraud
Law enforcement agencies in the United States and Europe today announced the seizure of xDedic, an underground online marketplace selling access to hacked servers and personally identifiable information.

xDedic was detailed in June 2016, when it was selling access to over 176,000 unique hacked servers around the world. Active since around 2014, the website almost immediately turned to the Tor network to keep its operators hidden from security researchers and law enforcement. 

The website provided buyers with the ability to search for compromised computer credentials by various criteria, including price, geographic location, and operating system. Also today, Europol announced that authorities in Europe and beyond are taking action against the users of DDoS-for-hire marketplaces, after tens of such services were seized last year.

Authorities Track Down Users of DDoS Services
Denial of service (DDoS) for hire services

Over the past year, authorities and law enforcement agencies in Europe and around the world have worked together to take down tens of DDoS marketplaces, including, Downthem and Quantum Stresser, which provided them with tons of information on the users of these services.

Increasing Data Storage Centers on the Edge - Video
The Data Center is Moving to the Edge…Are You Ready?

Edge computing is speeding up communication by bringing the IT network closer to the data to reduce latency and increase real-time analysis.

Rittal’s turnkey Edge solutions include NEMA-rated enclosures for protection, high efficiency thermal management solutions for cooling, PDU power, and CMC remote monitoring for security.

Watch this short video to learn more.

Turn Off FaceTime in Apple iOS Now, Experts Warn
Newly found bug reportedly allows callers to spy on you - even if you don't pick up.

Tom's Tek Tip
by Tom Meehan, CFI
Sponsored by Controltek

Keeping Your Essential Files on Your Smartphone for Offline Use

Have you ever needed an important file while on a plane with no internet service? All of the major cloud storage service (Google Drive, Microsoft’s One Drive, Dropbox, and Box) have an offline option to save those critical files on your smartphone. This is a great tip for frequent flyers who never know how good the plane WiFi is going to be.


Tyco Retail Solutions is known for the Sensormatic brand of loss prevention products, the ShopperTrak brand for people counting, also known as traffic insights, and the TrueVUE brand for inventory intelligence. Using sensors, Tyco Retail Solutions captures 40 billion retail transactions and interactions a year.

Joan Sparks tells us about some new solutions coming out of Tyco's development lab, including their Shrink Management as a Service (SMaaS), the InFuzion anti-theft tags, a self-checkout station and a Synergy EAS pedestal with interactive video displays.


"It's not if you get breached, but when you get breached."

Joe and Amber discuss the new challenges facing retailers when it comes to cyber security, brand reputation, and the growing scope of what LP/AP departments are challenged to protect.

Sponsored by The Zellman Group

Fraud Costs Online Retailers 8% Of Revenue, But Data Analysis Helps Them
Fight Back
E-Commerce sites are vulnerable to a newly popular kind of fraud that hasn’t troubled brick-and-mortar retailers: fraudulent and hijacked accounts used to attack retail sites by cybercriminals. Approximately 36% of new accounts created in 2017 were fake, which makes them potential vectors for fraudulent activity, such as purchases made with stolen credit cards, according to data from NuData Security.

Credit card fraud costs retailers 8% of their annual online revenue on average, according to a report by Javelin Strategy & Research. To fight back against these losses, retailers must first understand how online criminals behave, and how they can be detected and stopped before they defraud storefronts or loyalty programs.

When Fraudsters Knock, Retailers Must Be Listening
The most common form of e-Commerce fraud is brute force: would-be criminals take information stolen from data breaches and repeatedly plug it into web sites until they gain access to a usable account or credit card. From there, the thieves can make purchases or access loyalty program rewards.

Behavioral Analytics Can Separate Shoppers From Bots
As in many aspects of retailing, information is at the heart of fraud prevention, particularly when it comes to identifying hijacked accounts. Retailers can start by utilizing behavioral analytics to identify legitimate customers by their past shopping habits, keeping an eye out for red flags. One warning sign is when a regular customer — one who usually follows a certain path through the site — deviates wildly from his or her normal shopping routine. Retailers also can use analytics to detect fraudulent accounts that have been created from scratch, which are usually automated.

Giant Food Launches New eCommerce Hub In PA
Giant Food is getting set to open an eCommerce hub in Pennsylvania. Opening next month in Lancaster, the 38,000 square-foot facility, called Giant Direct Powered by Peapod, will serve as a pickup venue for customers ordering through the retailer’s Peapod online service and app, as well as the Giant website.

The facility will serve as a curbside pickup location, as well as a grocery delivery center. The parking lot will boast designated “Pick Up Here” spaces so that online customers can drive up and have their orders brought directly to their cars. In addition, there will be a walk-up vestibule located inside the facility for picking up and placing online grocery orders using tablets.

Alibaba creates device to allow blind people to shop online

Online Liquidation Enjoys Fresh Growth As More Consumers Embrace Returns

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent

ORC News
Sponsored by Auror

DOJ: Bossier City, La., $180K Ticket Switcher Pleads Guilty Hitting Walmart, Sam's & Target Stores
Peter Stifner, 39, of Bossier City, Louisiana, pleaded guilty in Fed court. According to the guilty plea, Stifner conducted a scheme to steal merchandise from Walmart, Sam’s Club and Target. He obtained barcode stickers of lower priced merchandise, brought the stickers into the stores and placed them over the barcodes of higher priced merchandise. Stifner purchased merchandise at the lower price and would then resell it online for a profit. As a result of his fraudulent activity, the defendant stole more than $180,000 during the course of the scheme.

Butler, PA: More Charges Filed Against Duo Accused Of Retail Theft, Assaulting a Lowe’s LP Agent and Police Chase
Two men from Butler who are already in jail for injuring three Butler City police officers during a chase in December, are now facing more charges stemming from a violent retail theft. Police had been investigating 27-year-old Joshua McBride and 28-year-old Ryan Wilson for weeks following an incident a few days before Christmas at Lowe’s. McBride drove Wilson to Lowe’s so Wilson could steal merchandise. During the theft, Wilson allegedly hit and pushed a Lowe’s employee, causing him to fall into the road and hit his head on the blacktop. Police say the employee also sustained a shoulder injury.

After Wilson injured the employee, police say McBride was waiting for Wilson’s return, and both sped away from the store. Officers allege the two made off with over $1,300 in merchandise. Wilson was also charged for a separate theft from Lowe’s of $900. The alleged thefts happened a few days before McBride and Wilson led police on a chase through parts of the city of Butler and Butler Township. Officers had attempted to pull them over because they were suspected of the recent retail theft from Lowe’s. McBride was the driver and purposefully struck two marked Butler City police cars.

East Franklin Township, PA: Police Look for Suspects in Walmart Theft
According to the report filed by Trooper Travis Turkalj, there were four men that entered into Walmart on January 26 shortly after 10PM and stole an unknown amount of Shark and Dyson vacuums, routers, and other miscellaneous items totaling into the thousands of dollars. The thieves looked to be part of an organized group, using cell phones and a “spotter” throughout the store to avoid detection. They then left the scene in an unknown large silver SUV.

Tolland, CT: 115 MPH Traffic Stop Leads To $7,500 of stolen merchandise
At about 9 p.m. on Saturday, a trooper clocked a car at 115 mph near Exit 68 on I-84. State police said they found about $7,500 worth of suspected stolen merchandise in the car and an ongoing investigation could lead to theft charges.

Athens, GA: Jewelry Grab & Run thief arrested; stole over $24,000 from Zales and JC Penney

Lower Merion, PA: Shoplifter flees CVS with $1,200 of merchandise

Macon, GA: 2 women steal $300 of Nike clothes from north Macon mall

Cambridge, OH: Man arrested for 11th theft offense since 2017

Cocoa, FL: Police Seek To ID Multiple Shoplifting Suspects After Grand Theft Incident At Walmart

Retail Crime News
Sponsored by Security Resources

Shootings & Deaths

Birmingham, AL: Family of man killed by police in Riverchase Galleria shooting renew call for release of video
Attorneys for the family of Emantic Fitzgerald “EJ” Bradford Jr. on Monday again called for the release of any and all video from the deadly officer-involved shooting inside the Riverchase Galleria on Thanksgiving night. The gunfire erupted outside Foot Action on the second floor of the mall. When the shots ended, Brian Wilson, 18, and 12-year-old innocent bystander Molly Davis, were both injured. Erron Brown, 20, has been charged in the wounding of Wilson. Two Hoover police officers were just feet away from that shooting, heard the gunfire and approached the area. They spotted a man with a gun, and one of the officers fired. The man, Bradford, died at the scene.

Greensboro, NC: Weekend shooting at Four Seasons mall 1 of 6 since 2016
Greensboro Police reports show that they have responded to the Four Seasons Mall at least 56 times since 2016 for serious crimes. These numbers only reflect six aggravated assaults, two criminal homicides, 42 reports of larceny from a motor vehicle and six reports of a discharged firearm.

Tulsa, OK: Man Charged With Shooting At Woodland Hills Mall Security
Tulsa County prosecutors have charged a man they say shot at a mall security guard. Police say Corban Payne shot at the guard after he and two friends were escorted from Woodland Hills Mall in December. Investigators say one of the bullets hit the security guard’s car. Payne faces multiple charges of shooting with intent to kill.

Robberies, Incidents & Thefts

Anchorage, AK: Suspect identified in Anchorage mall knife, sword fight
A 22-year-old suspect has been identified as the man arrested while carrying an ax and swords, in connection to a knife and sword fight inside the 5th Avenue Mall in downtown Anchorage. According to police, the suspect is Frankie Warner-Willhoit. He was charged with assault and taken to jail, in addition to an outstanding felony warrant. Warner-Willhoit reportedly got into a verbal argument with another man. That man left after mall security broke up the argument, but he came back a short time later. That's when, APD reports, Warner-Willhoit stabbed him with a knife. The victim was able to slash Warner-Willhoit with one of Warner-Willhoit's own swords, and the knife-on-sword combat continued down to the third floor.

Louisville, KY: Target Shoplifter used pepper spray on employees of 2 stores
Police executed a warrant and arrested Kiera L. Conn, 26, at her home on Sunday night. The warrant states that on Oct. 19, 2018, Conn was at the Target in Middletown when police said she tried to steal from the store. Police said she pushed a cart full of merchandise, (valued at over $500) including detergent and clothing, past the registers and toward the door without paying. When a loss prevention officer tried to stop her, the warrant says she struggled with the man before spraying him in the face with pepper spray. Conn then made it out the door with some of the stolen goods and got into a waiting vehicle. When the loss prevention officer tried to follow her, a passenger in the car also pepper sprayed him.

UK: Nottinghamshire, England: Group of up to eight people involved in spate of distraction burglaries
Police are investigating a spate of distraction burglaries which have happened across Nottinghamshire and Derbyshire. There were three incidents in Nottinghamshire last week. "On all occasions, some of them distracted the shop keeper whilst another made their way through to the private area.

Miami, FL: Burglars use forklift to break into NW Miami-Dade C-store

Vancouver, WA: Walmart employee accused of stealing $12,600 in cash from store appears in court

Traverse City, MI: GameStop manager faces theft charges; stole $10,068 using fake refunds

Jefferson City, MO: Sam’s Club employee charged with stealing $8,000 from store

Wichita Falls, TX: $5,000 in cash, tobacco stolen by man, former employee of Family Dollar

Muskegon, MI: Suspected Serial Dollar General Robber Arrested

Anchorage, AK: Hole in fence opens Salvation Army Thrift store to 4 burglaries in 5 hours; 6 arrested


Citrus Heights, CA: Rite Aid robber pleads in death of woman, 87, in last-minute plea deal
Kimani Eli Randolph will serve 15 years to life in state prison for bowling over and killing an elderly shopper during a 2017 Citrus Heights drugstore robbery after attorneys reached a last-minute deal Monday as jurors waited to hear the case.

Trial was set to begin Monday morning in Sacramento Superior Court when defense attorney Pamela Dominisse floated the offer: Randolph, 22, would plead no contest to second-degree murder in the death of 87-year-old Marilyn Stribley, struck down in the doorway of a Rite Aid store, along with counts of robbery and burglary in exchange for an indeterminate term that means Randolph would not be eligible for parole until he reaches 37.

Dauphin County, PA: Heroin addict who carjacked retired cop at Walmart needs to stay behind bars
A heroin addict who tried, and failed, to carjack a retired cop outside a Dauphin County Walmart store failed Monday to convince a state court that his 10- to 20-year prison sentence isn’t justified. Instead, the Superior Court panel upheld Michael Ortiz’s conviction for kidnapping, even though Ortiz claimed he didn’t make his victims drive very far. Distance in this case was irrelevant, Judge Mary P. Murray found in the state court’s opinion. Murray noted that no state court has quantified the inches, feet, yards or miles required to constitute a “substantial distance” in a kidnapping case.

Martinsburg, WV: Lowe’s Armed Robbery Get-a-Way Driver received a 1 year suspended sentence; the man who pulled a gun on Lowe’s LP gets 8 years


Robberies and Burglaries
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C-Store – Buena Vista, GA – Burglary
C-Store – Miami, FL – Burglary
C-Store – Fairfield County, SC – Burglary
C-Store - Johnston, RI - Armed Robbery
Car Dealership – Columbia, SC – Burglary
Cash Store - Bloomington, IL - Armed Robbery
Gas Station – Albuquerque, NM – Burglary
Grocery - Albuquerque, NM – Burglary
Grocery – Iredell County, NC – Burglary
Jewelry – Lincoln, IL – Burglary
Mattress store – London, KY – Burglary
Pawn Shop – Corpus Christi, TX – Robbery
Thrift Store – Anchorage, AK – Burglary
Unnamed Store - Santa Maria, CA - Armed Robbery
Verizon – London, KY – Burglary

Daily Totals:
4 robberies
11 burglaries
0 shootings
0 killings

Home of the Industry's Original
On the Move

Ana Zavala named Asset Protection Manager for Louis Vuitton
Brian Thumm named Regional Investigations Manager - Region 21 for Lowe's
Lisa Hurst promoted to Operations Consultant - Legal Affairs for Target
Kristofer Mikelson named Regional Loss Prevention Manager for Family Dollar
Jeff Maksimowicz promoted to District Asset Protection, Operations and Safety Manager for Lowe's
Lauren Linsenbach named Regional Loss Prevention Manager for Guess?, Inc.
Carisma Michel named Regional Asset Protection Manager for L Brands - Victoria's Secret
Tony Tomassi, CFI named Market Asset Protection Manager for Walmart

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